@escalated-dev/escalated 0.7.0 → 0.8.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -21
- package/README.md +36 -1
- package/package.json +16 -7
- package/src/components/ActiveChatsPanel.vue +246 -0
- package/src/components/ActivityTimeline.stories.js +55 -55
- package/src/components/ActivityTimeline.vue +83 -83
- package/src/components/AdminDashboard.stories.js +1423 -1095
- package/src/components/AgentLoadIndicator.stories.js +37 -37
- package/src/components/AgentLoadIndicator.vue +49 -49
- package/src/components/AgentPerformanceCard.vue +44 -44
- package/src/components/ArticleEditor.vue +82 -82
- package/src/components/AssigneeSelect.vue +37 -37
- package/src/components/AttachmentList.vue +13 -1
- package/src/components/AuditLogEntry.vue +95 -95
- package/src/components/BulkActionBar.vue +166 -166
- package/src/components/CategoryTree.vue +89 -89
- package/src/components/ChartWidget.vue +46 -46
- package/src/components/ChatActionBar.vue +226 -0
- package/src/components/ChatBubble.vue +162 -0
- package/src/components/ChatComposer.vue +308 -0
- package/src/components/ChatQueue.vue +222 -0
- package/src/components/ChatThread.vue +197 -0
- package/src/components/CollisionWarning.stories.js +30 -30
- package/src/components/CollisionWarning.vue +68 -68
- package/src/components/ConditionalFieldRules.vue +135 -135
- package/src/components/ContextPanel.vue +66 -66
- package/src/components/ContextPanelSection.vue +65 -65
- package/src/components/CustomFieldRenderer.vue +159 -159
- package/src/components/EscalatedLayout.vue +35 -6
- package/src/components/FileDropzone.vue +57 -57
- package/src/components/FollowButton.stories.js +30 -30
- package/src/components/FollowButton.vue +88 -88
- package/src/components/KeyboardShortcutHelp.vue +213 -213
- package/src/components/KnowledgePanel.vue +122 -122
- package/src/components/KpiCard.stories.js +32 -32
- package/src/components/KpiCard.vue +88 -88
- package/src/components/MacroDropdown.vue +150 -150
- package/src/components/MentionDropdown.vue +154 -0
- package/src/components/MetricComparison.vue +89 -0
- package/src/components/PercentileChart.vue +67 -0
- package/src/components/PeriodSelector.vue +98 -0
- package/src/components/PermissionMatrix.vue +107 -107
- package/src/components/PinnedNotes.vue +129 -129
- package/src/components/PluginSlot.vue +68 -62
- package/src/components/PresenceIndicator.vue +46 -2
- package/src/components/PriorityBadge.stories.js +33 -33
- package/src/components/PriorityBadge.vue +46 -46
- package/src/components/ReplyComposer.vue +81 -18
- package/src/components/ReplyThread.vue +40 -2
- package/src/components/ReportChart.vue +395 -0
- package/src/components/ReportExportButton.vue +108 -0
- package/src/components/SatisfactionRating.vue +180 -180
- package/src/components/SaveViewDialog.vue +172 -0
- package/src/components/SavedViewSidebar.vue +208 -0
- package/src/components/ScheduleEditor.vue +104 -104
- package/src/components/SideConversation.vue +165 -165
- package/src/components/SideConversationList.vue +147 -147
- package/src/components/SkillTagManager.vue +83 -79
- package/src/components/SlaComplianceChart.vue +46 -53
- package/src/components/SlaTimer.stories.js +35 -35
- package/src/components/SlaTimer.vue +62 -62
- package/src/components/SnoozeButton.vue +247 -0
- package/src/components/StatsCard.stories.js +24 -24
- package/src/components/StatsCard.vue +58 -58
- package/src/components/StatusBadge.stories.js +53 -53
- package/src/components/StatusBadge.vue +78 -78
- package/src/components/TagSelect.vue +84 -84
- package/src/components/TicketFilters.vue +270 -225
- package/src/components/TicketLinkPanel.vue +193 -193
- package/src/components/TicketList.vue +655 -594
- package/src/components/TicketMergeDialog.vue +157 -157
- package/src/components/TicketSplitDialog.vue +98 -0
- package/src/components/TotpInput.stories.js +9 -9
- package/src/components/TotpInput.vue +81 -81
- package/src/components/TwoFactorSetup.vue +113 -113
- package/src/components/VariableTokenInput.vue +111 -0
- package/src/components/WorkflowActionConfig.vue +287 -0
- package/src/components/WorkflowActionList.vue +350 -0
- package/src/components/WorkflowConditionBuilder.vue +265 -0
- package/src/components/WorkflowTriggerSelector.vue +125 -0
- package/src/composables/useChat.js +187 -0
- package/src/composables/useI18n.js +30 -8
- package/src/composables/useKeyboardShortcuts.js +46 -46
- package/src/composables/useMentions.js +134 -0
- package/src/composables/usePluginExtensions.js +159 -159
- package/src/composables/usePluginHooks.js +65 -65
- package/src/composables/useRealtime.js +182 -0
- package/src/defineEscalatedPlugin.js +76 -76
- package/src/index.js +84 -72
- package/src/locales/README.md +13 -0
- package/src/locales/ar.json +727 -0
- package/src/locales/de.json +678 -430
- package/src/locales/en.json +717 -455
- package/src/locales/es.json +679 -430
- package/src/locales/fr.json +680 -431
- package/src/locales/index.js +12 -2
- package/src/locales/it.json +727 -0
- package/src/locales/ja.json +727 -0
- package/src/locales/ko.json +727 -0
- package/src/locales/nl.json +727 -0
- package/src/locales/pl.json +727 -0
- package/src/locales/pt-BR.json +727 -0
- package/src/locales/ru.json +727 -0
- package/src/locales/tr.json +727 -0
- package/src/locales/zh-CN.json +727 -0
- package/src/pages/Admin/ApiTokens/Index.vue +381 -381
- package/src/pages/Admin/AuditLog/Index.vue +154 -154
- package/src/pages/Admin/BusinessHours/Form.vue +172 -172
- package/src/pages/Admin/BusinessHours/Index.vue +113 -113
- package/src/pages/Admin/CannedResponses/Index.vue +127 -127
- package/src/pages/Admin/Capacity/Index.vue +134 -134
- package/src/pages/Admin/CustomFields/Form.vue +195 -195
- package/src/pages/Admin/CustomFields/Index.vue +134 -134
- package/src/pages/Admin/CustomObjects/Form.vue +202 -202
- package/src/pages/Admin/CustomObjects/Index.vue +127 -127
- package/src/pages/Admin/CustomObjects/Records.vue +228 -228
- package/src/pages/Admin/Departments/Form.vue +75 -75
- package/src/pages/Admin/Departments/Index.vue +110 -109
- package/src/pages/Admin/EscalationRules/Form.vue +157 -157
- package/src/pages/Admin/EscalationRules/Index.vue +178 -178
- package/src/pages/Admin/Import/Connect.vue +0 -1
- package/src/pages/Admin/Import/Index.vue +1 -1
- package/src/pages/Admin/Import/Progress.vue +1 -1
- package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
- package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
- package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
- package/src/pages/Admin/Macros/Index.vue +448 -448
- package/src/pages/Admin/Plugins/Index.vue +327 -327
- package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
- package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
- package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
- package/src/pages/Admin/Reports/Cohorts.vue +180 -0
- package/src/pages/Admin/Reports/Comparison.vue +141 -0
- package/src/pages/Admin/Reports/CsatReport.vue +127 -127
- package/src/pages/Admin/Reports/Dashboard.vue +36 -21
- package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
- package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
- package/src/pages/Admin/Reports/SlaReport.vue +162 -166
- package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
- package/src/pages/Admin/Reports.vue +206 -206
- package/src/pages/Admin/Roles/Form.vue +71 -71
- package/src/pages/Admin/Roles/Index.vue +122 -122
- package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
- package/src/pages/Admin/Settings/DataRetention.vue +182 -182
- package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
- package/src/pages/Admin/Settings/Sandbox.vue +135 -135
- package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
- package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
- package/src/pages/Admin/Settings.vue +1008 -468
- package/src/pages/Admin/Skills/Form.vue +193 -53
- package/src/pages/Admin/Skills/Index.vue +105 -94
- package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
- package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
- package/src/pages/Admin/Statuses/Form.vue +114 -114
- package/src/pages/Admin/Statuses/Index.vue +153 -153
- package/src/pages/Admin/Tags/Index.vue +191 -191
- package/src/pages/Admin/Tickets/Index.vue +126 -91
- package/src/pages/Admin/Tickets/Show.vue +29 -0
- package/src/pages/Admin/Users/Index.vue +145 -0
- package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
- package/src/pages/Admin/Webhooks/Form.vue +110 -110
- package/src/pages/Admin/Webhooks/Index.vue +136 -136
- package/src/pages/Admin/Workflows/Builder.vue +207 -0
- package/src/pages/Admin/Workflows/Index.vue +235 -0
- package/src/pages/Admin/Workflows/Logs.vue +286 -0
- package/src/pages/Agent/TicketIndex.vue +112 -88
- package/src/pages/Agent/TicketShow.vue +192 -60
- package/src/pages/Customer/Create.vue +1 -1
- package/src/pages/Customer/Index.vue +26 -1
- package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
- package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
- package/src/pages/Customer/Show.vue +69 -63
- package/src/pages/Guest/Create.vue +40 -15
- package/src/pages/Guest/Show.vue +124 -93
- package/src/plugin.js +26 -1
- package/src/utils/mentionHighlight.js +24 -0
- package/src/utils/sanitizeHtml.js +78 -64
- package/src/widget/EscalatedWidget.vue +804 -0
- package/src/widget/index.js +254 -0
- package/src/pages/Admin/Automations/Form.vue +0 -184
- package/src/pages/Admin/Automations/Index.vue +0 -129
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<script setup>
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import EscalatedLayout from '../../../components/EscalatedLayout.vue';
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import { useForm } from '@inertiajs/vue3';
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const props = defineProps({ policy: { type: Object, default: null }, priorities: Array });
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const form = useForm({
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name: props.policy?.name || '',
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description: props.policy?.description || '',
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is_default: props.policy?.is_default ?? false,
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first_response_hours: props.policy?.first_response_hours || {},
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resolution_hours: props.policy?.resolution_hours || {},
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business_hours_only: props.policy?.business_hours_only ?? false,
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is_active: props.policy?.is_active ?? true,
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});
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function submit() {
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if (props.policy) {
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form.put(route('escalated.admin.sla-policies.update', props.policy.id));
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} else {
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form.post(route('escalated.admin.sla-policies.store'));
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}
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}
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</script>
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<template>
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<EscalatedLayout :title="policy ? 'Edit SLA Policy' : 'New SLA Policy'">
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<form
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class="mx-auto max-w-lg space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
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@submit.prevent="submit"
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>
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<div>
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<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
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<input
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v-model="form.name"
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type="text"
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required
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class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
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/>
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</div>
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<div>
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<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Description</label>
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<textarea
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v-model="form.description"
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rows="2"
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class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
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></textarea>
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<div>
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<h3 class="mb-2 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
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First Response Hours (by priority)
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</h3>
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<div class="grid grid-cols-2 gap-3">
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<div v-for="p in priorities" :key="p">
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<label class="text-xs capitalize text-[var(--esc-panel-text-tertiary)]">{{ p }}</label>
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<input
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v-model.number="form.first_response_hours[p]"
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type="number"
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step="0.5"
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min="0"
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class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
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/>
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v-model.number="form.resolution_hours[p]"
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step="0.5"
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class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
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class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
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class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
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/>
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class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
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>
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{{ policy ? 'Update' : 'Create' }}
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</form>
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</EscalatedLayout>
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</template>
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<script setup>
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import EscalatedLayout from '../../../components/EscalatedLayout.vue';
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import { useForm } from '@inertiajs/vue3';
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const props = defineProps({ policy: { type: Object, default: null }, priorities: Array });
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const form = useForm({
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name: props.policy?.name || '',
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description: props.policy?.description || '',
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is_default: props.policy?.is_default ?? false,
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first_response_hours: props.policy?.first_response_hours || {},
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resolution_hours: props.policy?.resolution_hours || {},
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business_hours_only: props.policy?.business_hours_only ?? false,
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is_active: props.policy?.is_active ?? true,
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});
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function submit() {
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if (props.policy) {
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form.put(route('escalated.admin.sla-policies.update', props.policy.id));
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} else {
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form.post(route('escalated.admin.sla-policies.store'));
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}
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}
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</script>
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<template>
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<EscalatedLayout :title="policy ? 'Edit SLA Policy' : 'New SLA Policy'">
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<form
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class="mx-auto max-w-lg space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
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@submit.prevent="submit"
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>
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<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
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v-model="form.name"
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type="text"
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required
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class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
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/>
|
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</div>
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<div>
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<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Description</label>
|
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<textarea
|
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v-model="form.description"
|
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rows="2"
|
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class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
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+
></textarea>
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</div>
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<div>
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<h3 class="mb-2 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
|
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First Response Hours (by priority)
|
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</h3>
|
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<div class="grid grid-cols-2 gap-3">
|
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<div v-for="p in priorities" :key="p">
|
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<label class="text-xs capitalize text-[var(--esc-panel-text-tertiary)]">{{ p }}</label>
|
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<input
|
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v-model.number="form.first_response_hours[p]"
|
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type="number"
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step="0.5"
|
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min="0"
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class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
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/>
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</div>
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</div>
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</div>
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<div>
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<h3 class="mb-2 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
|
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Resolution Hours (by priority)
|
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+
</h3>
|
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<div class="grid grid-cols-2 gap-3">
|
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+
<div v-for="p in priorities" :key="p">
|
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<label class="text-xs capitalize text-[var(--esc-panel-text-tertiary)]">{{ p }}</label>
|
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+
<input
|
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v-model.number="form.resolution_hours[p]"
|
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type="number"
|
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step="0.5"
|
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+
min="0"
|
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+
class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
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/>
|
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</div>
|
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</div>
|
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</div>
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<label class="flex items-center gap-2">
|
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<input
|
|
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|
+
v-model="form.business_hours_only"
|
|
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|
+
type="checkbox"
|
|
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|
+
class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
|
|
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|
+
/>
|
|
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|
+
<span class="text-sm text-[var(--esc-panel-text-secondary)]">Business hours only</span>
|
|
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|
+
</label>
|
|
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|
+
<label class="flex items-center gap-2">
|
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<input
|
|
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|
+
v-model="form.is_default"
|
|
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|
+
type="checkbox"
|
|
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|
+
class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
|
|
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|
+
/>
|
|
97
|
+
<span class="text-sm text-[var(--esc-panel-text-secondary)]">Default policy</span>
|
|
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|
+
</label>
|
|
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|
+
<label class="flex items-center gap-2">
|
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<input
|
|
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v-model="form.is_active"
|
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+
type="checkbox"
|
|
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+
class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
|
|
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|
+
/>
|
|
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|
+
<span class="text-sm text-[var(--esc-panel-text-secondary)]">Active</span>
|
|
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|
+
</label>
|
|
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|
+
<div class="flex justify-end">
|
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|
+
<button
|
|
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|
+
type="submit"
|
|
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|
+
:disabled="form.processing"
|
|
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|
+
class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
|
|
112
|
+
>
|
|
113
|
+
{{ policy ? 'Update' : 'Create' }}
|
|
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|
+
</button>
|
|
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|
+
</div>
|
|
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|
+
</form>
|
|
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|
+
</EscalatedLayout>
|
|
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|
+
</template>
|
|
@@ -1,120 +1,121 @@
|
|
|
1
|
-
<script setup>
|
|
2
|
-
import EscalatedLayout from '../../../components/EscalatedLayout.vue';
|
|
3
|
-
import { Link, router } from '@inertiajs/vue3';
|
|
4
|
-
|
|
5
|
-
defineProps({ policies: Array });
|
|
6
|
-
|
|
7
|
-
function destroy(id) {
|
|
8
|
-
if (confirm('Delete this SLA policy?')) {
|
|
9
|
-
router.delete(route('escalated.admin.sla-policies.destroy', id));
|
|
10
|
-
}
|
|
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|
-
}
|
|
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|
-
</script>
|
|
13
|
-
|
|
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|
-
<template>
|
|
15
|
-
<EscalatedLayout title="SLA Policies">
|
|
16
|
-
<div class="mb-4 flex justify-end">
|
|
17
|
-
<Link
|
|
18
|
-
:href="route('escalated.admin.sla-policies.create')"
|
|
19
|
-
class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
|
|
20
|
-
>
|
|
21
|
-
Add Policy
|
|
22
|
-
</Link>
|
|
23
|
-
</div>
|
|
24
|
-
<div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
|
|
25
|
-
<table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
|
|
26
|
-
<thead>
|
|
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|
-
<tr class="bg-[var(--esc-panel-hover)]">
|
|
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|
-
<th
|
|
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|
-
class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
|
|
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|
-
>
|
|
31
|
-
Name
|
|
32
|
-
</th>
|
|
33
|
-
<th
|
|
34
|
-
class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
|
|
35
|
-
>
|
|
36
|
-
Default
|
|
37
|
-
</th>
|
|
38
|
-
<th
|
|
39
|
-
class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
|
|
40
|
-
>
|
|
41
|
-
Business Hours
|
|
42
|
-
</th>
|
|
43
|
-
<th
|
|
44
|
-
class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
|
|
45
|
-
>
|
|
46
|
-
Tickets
|
|
47
|
-
</th>
|
|
48
|
-
<th
|
|
49
|
-
class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
|
|
50
|
-
>
|
|
51
|
-
Active
|
|
52
|
-
</th>
|
|
53
|
-
<th
|
|
54
|
-
class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
|
|
55
|
-
>
|
|
56
|
-
Actions
|
|
57
|
-
</th>
|
|
58
|
-
</tr>
|
|
59
|
-
</thead>
|
|
60
|
-
<tbody class="divide-y divide-[var(--esc-panel-border)]">
|
|
61
|
-
<tr v-if="!policies?.length">
|
|
62
|
-
<td colspan="6" class="px-4 py-12 text-center">
|
|
63
|
-
<svg
|
|
64
|
-
class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
|
|
65
|
-
fill="none"
|
|
66
|
-
stroke="currentColor"
|
|
67
|
-
stroke-width="1.5"
|
|
68
|
-
viewBox="0 0 24 24"
|
|
69
|
-
>
|
|
70
|
-
<path
|
|
71
|
-
stroke-linecap="round"
|
|
72
|
-
stroke-linejoin="round"
|
|
73
|
-
d="M12 6v6h4.5m4.5 0a9 9 0 11-18 0 9 9 0 0118 0z"
|
|
74
|
-
/>
|
|
75
|
-
</svg>
|
|
76
|
-
<p class="text-sm text-[var(--esc-panel-text-muted)]">No SLA policies yet</p>
|
|
77
|
-
<p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
|
|
78
|
-
Define response and resolution time targets
|
|
79
|
-
</p>
|
|
80
|
-
</td>
|
|
81
|
-
</tr>
|
|
82
|
-
<tr
|
|
83
|
-
v-for="policy in policies"
|
|
84
|
-
:key="policy.id"
|
|
85
|
-
class="transition-colors hover:bg-[var(--esc-panel-hover)]"
|
|
86
|
-
>
|
|
87
|
-
<td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
|
|
88
|
-
{{ policy.name }}
|
|
89
|
-
</td>
|
|
90
|
-
<td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
|
|
91
|
-
{{ policy.is_default ? 'Yes' : 'No' }}
|
|
92
|
-
</td>
|
|
93
|
-
<td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
|
|
94
|
-
{{ policy.business_hours_only ? 'Yes' : 'No' }}
|
|
95
|
-
</td>
|
|
96
|
-
<td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
|
|
97
|
-
{{ policy.tickets_count }}
|
|
98
|
-
</td>
|
|
99
|
-
<td class="px-4 py-3 text-sm">
|
|
100
|
-
<span
|
|
101
|
-
:class="policy.is_active ? 'text-emerald-400' : 'text-[var(--esc-panel-text-muted)]'"
|
|
102
|
-
>{{ policy.is_active ? 'Yes' : 'No' }}</span
|
|
103
|
-
>
|
|
104
|
-
</td>
|
|
105
|
-
<td class="px-4 py-3 text-right text-sm">
|
|
106
|
-
<Link
|
|
107
|
-
:href="route('escalated.admin.sla-policies.edit', policy.id)"
|
|
108
|
-
class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
|
|
109
|
-
|
|
110
|
-
|
|
111
|
-
|
|
112
|
-
|
|
113
|
-
|
|
114
|
-
|
|
115
|
-
|
|
116
|
-
|
|
117
|
-
|
|
118
|
-
|
|
119
|
-
|
|
120
|
-
</
|
|
1
|
+
<script setup>
|
|
2
|
+
import EscalatedLayout from '../../../components/EscalatedLayout.vue';
|
|
3
|
+
import { Link, router } from '@inertiajs/vue3';
|
|
4
|
+
|
|
5
|
+
defineProps({ policies: Array });
|
|
6
|
+
|
|
7
|
+
function destroy(id) {
|
|
8
|
+
if (confirm('Delete this SLA policy?')) {
|
|
9
|
+
router.delete(route('escalated.admin.sla-policies.destroy', id));
|
|
10
|
+
}
|
|
11
|
+
}
|
|
12
|
+
</script>
|
|
13
|
+
|
|
14
|
+
<template>
|
|
15
|
+
<EscalatedLayout title="SLA Policies">
|
|
16
|
+
<div class="mb-4 flex justify-end">
|
|
17
|
+
<Link
|
|
18
|
+
:href="route('escalated.admin.sla-policies.create')"
|
|
19
|
+
class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
|
|
20
|
+
>
|
|
21
|
+
Add Policy
|
|
22
|
+
</Link>
|
|
23
|
+
</div>
|
|
24
|
+
<div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
|
|
25
|
+
<table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
|
|
26
|
+
<thead>
|
|
27
|
+
<tr class="bg-[var(--esc-panel-hover)]">
|
|
28
|
+
<th
|
|
29
|
+
class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
|
|
30
|
+
>
|
|
31
|
+
Name
|
|
32
|
+
</th>
|
|
33
|
+
<th
|
|
34
|
+
class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
|
|
35
|
+
>
|
|
36
|
+
Default
|
|
37
|
+
</th>
|
|
38
|
+
<th
|
|
39
|
+
class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
|
|
40
|
+
>
|
|
41
|
+
Business Hours
|
|
42
|
+
</th>
|
|
43
|
+
<th
|
|
44
|
+
class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
|
|
45
|
+
>
|
|
46
|
+
Tickets
|
|
47
|
+
</th>
|
|
48
|
+
<th
|
|
49
|
+
class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
|
|
50
|
+
>
|
|
51
|
+
Active
|
|
52
|
+
</th>
|
|
53
|
+
<th
|
|
54
|
+
class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
|
|
55
|
+
>
|
|
56
|
+
Actions
|
|
57
|
+
</th>
|
|
58
|
+
</tr>
|
|
59
|
+
</thead>
|
|
60
|
+
<tbody class="divide-y divide-[var(--esc-panel-border)]">
|
|
61
|
+
<tr v-if="!policies?.length">
|
|
62
|
+
<td colspan="6" class="px-4 py-12 text-center">
|
|
63
|
+
<svg
|
|
64
|
+
class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
|
|
65
|
+
fill="none"
|
|
66
|
+
stroke="currentColor"
|
|
67
|
+
stroke-width="1.5"
|
|
68
|
+
viewBox="0 0 24 24"
|
|
69
|
+
>
|
|
70
|
+
<path
|
|
71
|
+
stroke-linecap="round"
|
|
72
|
+
stroke-linejoin="round"
|
|
73
|
+
d="M12 6v6h4.5m4.5 0a9 9 0 11-18 0 9 9 0 0118 0z"
|
|
74
|
+
/>
|
|
75
|
+
</svg>
|
|
76
|
+
<p class="text-sm text-[var(--esc-panel-text-muted)]">No SLA policies yet</p>
|
|
77
|
+
<p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
|
|
78
|
+
Define response and resolution time targets
|
|
79
|
+
</p>
|
|
80
|
+
</td>
|
|
81
|
+
</tr>
|
|
82
|
+
<tr
|
|
83
|
+
v-for="policy in policies"
|
|
84
|
+
:key="policy.id"
|
|
85
|
+
class="transition-colors hover:bg-[var(--esc-panel-hover)]"
|
|
86
|
+
>
|
|
87
|
+
<td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
|
|
88
|
+
{{ policy.name }}
|
|
89
|
+
</td>
|
|
90
|
+
<td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
|
|
91
|
+
{{ policy.is_default ? 'Yes' : 'No' }}
|
|
92
|
+
</td>
|
|
93
|
+
<td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
|
|
94
|
+
{{ policy.business_hours_only ? 'Yes' : 'No' }}
|
|
95
|
+
</td>
|
|
96
|
+
<td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
|
|
97
|
+
{{ policy.tickets_count }}
|
|
98
|
+
</td>
|
|
99
|
+
<td class="px-4 py-3 text-sm">
|
|
100
|
+
<span
|
|
101
|
+
:class="policy.is_active ? 'text-emerald-400' : 'text-[var(--esc-panel-text-muted)]'"
|
|
102
|
+
>{{ policy.is_active ? 'Yes' : 'No' }}</span
|
|
103
|
+
>
|
|
104
|
+
</td>
|
|
105
|
+
<td class="px-4 py-3 text-right text-sm">
|
|
106
|
+
<Link
|
|
107
|
+
:href="route('escalated.admin.sla-policies.edit', policy.id)"
|
|
108
|
+
class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
|
|
109
|
+
>
|
|
110
|
+
Edit
|
|
111
|
+
</Link>
|
|
112
|
+
<button class="ml-3 text-rose-400 hover:text-rose-300" @click="destroy(policy.id)">
|
|
113
|
+
Delete
|
|
114
|
+
</button>
|
|
115
|
+
</td>
|
|
116
|
+
</tr>
|
|
117
|
+
</tbody>
|
|
118
|
+
</table>
|
|
119
|
+
</div>
|
|
120
|
+
</EscalatedLayout>
|
|
121
|
+
</template>
|