@escalated-dev/escalated 0.7.0 → 0.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (181) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +36 -1
  3. package/package.json +16 -7
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +35 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +83 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +30 -8
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/README.md +13 -0
  91. package/src/locales/ar.json +727 -0
  92. package/src/locales/de.json +678 -430
  93. package/src/locales/en.json +717 -455
  94. package/src/locales/es.json +679 -430
  95. package/src/locales/fr.json +680 -431
  96. package/src/locales/index.js +12 -2
  97. package/src/locales/it.json +727 -0
  98. package/src/locales/ja.json +727 -0
  99. package/src/locales/ko.json +727 -0
  100. package/src/locales/nl.json +727 -0
  101. package/src/locales/pl.json +727 -0
  102. package/src/locales/pt-BR.json +727 -0
  103. package/src/locales/ru.json +727 -0
  104. package/src/locales/tr.json +727 -0
  105. package/src/locales/zh-CN.json +727 -0
  106. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  107. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  108. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  109. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  110. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  111. package/src/pages/Admin/Capacity/Index.vue +134 -134
  112. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  113. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  114. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  115. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  116. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  117. package/src/pages/Admin/Departments/Form.vue +75 -75
  118. package/src/pages/Admin/Departments/Index.vue +110 -109
  119. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  120. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  121. package/src/pages/Admin/Import/Connect.vue +0 -1
  122. package/src/pages/Admin/Import/Index.vue +1 -1
  123. package/src/pages/Admin/Import/Progress.vue +1 -1
  124. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  125. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  126. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  127. package/src/pages/Admin/Macros/Index.vue +448 -448
  128. package/src/pages/Admin/Plugins/Index.vue +327 -327
  129. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  130. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  131. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  132. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  133. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  134. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  135. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  136. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  138. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  139. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  140. package/src/pages/Admin/Reports.vue +206 -206
  141. package/src/pages/Admin/Roles/Form.vue +71 -71
  142. package/src/pages/Admin/Roles/Index.vue +122 -122
  143. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  144. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  145. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  146. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  147. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  148. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  149. package/src/pages/Admin/Settings.vue +1008 -468
  150. package/src/pages/Admin/Skills/Form.vue +193 -53
  151. package/src/pages/Admin/Skills/Index.vue +105 -94
  152. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  153. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  154. package/src/pages/Admin/Statuses/Form.vue +114 -114
  155. package/src/pages/Admin/Statuses/Index.vue +153 -153
  156. package/src/pages/Admin/Tags/Index.vue +191 -191
  157. package/src/pages/Admin/Tickets/Index.vue +126 -91
  158. package/src/pages/Admin/Tickets/Show.vue +29 -0
  159. package/src/pages/Admin/Users/Index.vue +145 -0
  160. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  161. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  162. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  163. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  164. package/src/pages/Admin/Workflows/Index.vue +235 -0
  165. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  166. package/src/pages/Agent/TicketIndex.vue +112 -88
  167. package/src/pages/Agent/TicketShow.vue +192 -60
  168. package/src/pages/Customer/Create.vue +1 -1
  169. package/src/pages/Customer/Index.vue +26 -1
  170. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  171. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  172. package/src/pages/Customer/Show.vue +69 -63
  173. package/src/pages/Guest/Create.vue +40 -15
  174. package/src/pages/Guest/Show.vue +124 -93
  175. package/src/plugin.js +26 -1
  176. package/src/utils/mentionHighlight.js +24 -0
  177. package/src/utils/sanitizeHtml.js +78 -64
  178. package/src/widget/EscalatedWidget.vue +804 -0
  179. package/src/widget/index.js +254 -0
  180. package/src/pages/Admin/Automations/Form.vue +0 -184
  181. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,118 +1,118 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { useForm } from '@inertiajs/vue3';
4
-
5
- const props = defineProps({ policy: { type: Object, default: null }, priorities: Array });
6
-
7
- const form = useForm({
8
- name: props.policy?.name || '',
9
- description: props.policy?.description || '',
10
- is_default: props.policy?.is_default ?? false,
11
- first_response_hours: props.policy?.first_response_hours || {},
12
- resolution_hours: props.policy?.resolution_hours || {},
13
- business_hours_only: props.policy?.business_hours_only ?? false,
14
- is_active: props.policy?.is_active ?? true,
15
- });
16
-
17
- function submit() {
18
- if (props.policy) {
19
- form.put(route('escalated.admin.sla-policies.update', props.policy.id));
20
- } else {
21
- form.post(route('escalated.admin.sla-policies.store'));
22
- }
23
- }
24
- </script>
25
-
26
- <template>
27
- <EscalatedLayout :title="policy ? 'Edit SLA Policy' : 'New SLA Policy'">
28
- <form
29
- class="mx-auto max-w-lg space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
30
- @submit.prevent="submit"
31
- >
32
- <div>
33
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
34
- <input
35
- v-model="form.name"
36
- type="text"
37
- required
38
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
39
- />
40
- </div>
41
- <div>
42
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Description</label>
43
- <textarea
44
- v-model="form.description"
45
- rows="2"
46
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
47
- ></textarea>
48
- </div>
49
- <div>
50
- <h3 class="mb-2 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
51
- First Response Hours (by priority)
52
- </h3>
53
- <div class="grid grid-cols-2 gap-3">
54
- <div v-for="p in priorities" :key="p">
55
- <label class="text-xs capitalize text-[var(--esc-panel-text-tertiary)]">{{ p }}</label>
56
- <input
57
- v-model.number="form.first_response_hours[p]"
58
- type="number"
59
- step="0.5"
60
- min="0"
61
- class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
62
- />
63
- </div>
64
- </div>
65
- </div>
66
- <div>
67
- <h3 class="mb-2 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
68
- Resolution Hours (by priority)
69
- </h3>
70
- <div class="grid grid-cols-2 gap-3">
71
- <div v-for="p in priorities" :key="p">
72
- <label class="text-xs capitalize text-[var(--esc-panel-text-tertiary)]">{{ p }}</label>
73
- <input
74
- v-model.number="form.resolution_hours[p]"
75
- type="number"
76
- step="0.5"
77
- min="0"
78
- class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
79
- />
80
- </div>
81
- </div>
82
- </div>
83
- <label class="flex items-center gap-2">
84
- <input
85
- v-model="form.business_hours_only"
86
- type="checkbox"
87
- class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
88
- />
89
- <span class="text-sm text-[var(--esc-panel-text-secondary)]">Business hours only</span>
90
- </label>
91
- <label class="flex items-center gap-2">
92
- <input
93
- v-model="form.is_default"
94
- type="checkbox"
95
- class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
96
- />
97
- <span class="text-sm text-[var(--esc-panel-text-secondary)]">Default policy</span>
98
- </label>
99
- <label class="flex items-center gap-2">
100
- <input
101
- v-model="form.is_active"
102
- type="checkbox"
103
- class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
104
- />
105
- <span class="text-sm text-[var(--esc-panel-text-secondary)]">Active</span>
106
- </label>
107
- <div class="flex justify-end">
108
- <button
109
- type="submit"
110
- :disabled="form.processing"
111
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
112
- >
113
- {{ policy ? 'Update' : 'Create' }}
114
- </button>
115
- </div>
116
- </form>
117
- </EscalatedLayout>
118
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { useForm } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({ policy: { type: Object, default: null }, priorities: Array });
6
+
7
+ const form = useForm({
8
+ name: props.policy?.name || '',
9
+ description: props.policy?.description || '',
10
+ is_default: props.policy?.is_default ?? false,
11
+ first_response_hours: props.policy?.first_response_hours || {},
12
+ resolution_hours: props.policy?.resolution_hours || {},
13
+ business_hours_only: props.policy?.business_hours_only ?? false,
14
+ is_active: props.policy?.is_active ?? true,
15
+ });
16
+
17
+ function submit() {
18
+ if (props.policy) {
19
+ form.put(route('escalated.admin.sla-policies.update', props.policy.id));
20
+ } else {
21
+ form.post(route('escalated.admin.sla-policies.store'));
22
+ }
23
+ }
24
+ </script>
25
+
26
+ <template>
27
+ <EscalatedLayout :title="policy ? 'Edit SLA Policy' : 'New SLA Policy'">
28
+ <form
29
+ class="mx-auto max-w-lg space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
30
+ @submit.prevent="submit"
31
+ >
32
+ <div>
33
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
34
+ <input
35
+ v-model="form.name"
36
+ type="text"
37
+ required
38
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
39
+ />
40
+ </div>
41
+ <div>
42
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Description</label>
43
+ <textarea
44
+ v-model="form.description"
45
+ rows="2"
46
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
47
+ ></textarea>
48
+ </div>
49
+ <div>
50
+ <h3 class="mb-2 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
51
+ First Response Hours (by priority)
52
+ </h3>
53
+ <div class="grid grid-cols-2 gap-3">
54
+ <div v-for="p in priorities" :key="p">
55
+ <label class="text-xs capitalize text-[var(--esc-panel-text-tertiary)]">{{ p }}</label>
56
+ <input
57
+ v-model.number="form.first_response_hours[p]"
58
+ type="number"
59
+ step="0.5"
60
+ min="0"
61
+ class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
62
+ />
63
+ </div>
64
+ </div>
65
+ </div>
66
+ <div>
67
+ <h3 class="mb-2 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
68
+ Resolution Hours (by priority)
69
+ </h3>
70
+ <div class="grid grid-cols-2 gap-3">
71
+ <div v-for="p in priorities" :key="p">
72
+ <label class="text-xs capitalize text-[var(--esc-panel-text-tertiary)]">{{ p }}</label>
73
+ <input
74
+ v-model.number="form.resolution_hours[p]"
75
+ type="number"
76
+ step="0.5"
77
+ min="0"
78
+ class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
79
+ />
80
+ </div>
81
+ </div>
82
+ </div>
83
+ <label class="flex items-center gap-2">
84
+ <input
85
+ v-model="form.business_hours_only"
86
+ type="checkbox"
87
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
88
+ />
89
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Business hours only</span>
90
+ </label>
91
+ <label class="flex items-center gap-2">
92
+ <input
93
+ v-model="form.is_default"
94
+ type="checkbox"
95
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
96
+ />
97
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Default policy</span>
98
+ </label>
99
+ <label class="flex items-center gap-2">
100
+ <input
101
+ v-model="form.is_active"
102
+ type="checkbox"
103
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
104
+ />
105
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Active</span>
106
+ </label>
107
+ <div class="flex justify-end">
108
+ <button
109
+ type="submit"
110
+ :disabled="form.processing"
111
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
112
+ >
113
+ {{ policy ? 'Update' : 'Create' }}
114
+ </button>
115
+ </div>
116
+ </form>
117
+ </EscalatedLayout>
118
+ </template>
@@ -1,120 +1,121 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { Link, router } from '@inertiajs/vue3';
4
-
5
- defineProps({ policies: Array });
6
-
7
- function destroy(id) {
8
- if (confirm('Delete this SLA policy?')) {
9
- router.delete(route('escalated.admin.sla-policies.destroy', id));
10
- }
11
- }
12
- </script>
13
-
14
- <template>
15
- <EscalatedLayout title="SLA Policies">
16
- <div class="mb-4 flex justify-end">
17
- <Link
18
- :href="route('escalated.admin.sla-policies.create')"
19
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
20
- >
21
- Add Policy
22
- </Link>
23
- </div>
24
- <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
25
- <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
26
- <thead>
27
- <tr class="bg-[var(--esc-panel-hover)]">
28
- <th
29
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
30
- >
31
- Name
32
- </th>
33
- <th
34
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
- >
36
- Default
37
- </th>
38
- <th
39
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
- >
41
- Business Hours
42
- </th>
43
- <th
44
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
45
- >
46
- Tickets
47
- </th>
48
- <th
49
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
50
- >
51
- Active
52
- </th>
53
- <th
54
- class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
55
- >
56
- Actions
57
- </th>
58
- </tr>
59
- </thead>
60
- <tbody class="divide-y divide-[var(--esc-panel-border)]">
61
- <tr v-if="!policies?.length">
62
- <td colspan="6" class="px-4 py-12 text-center">
63
- <svg
64
- class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
65
- fill="none"
66
- stroke="currentColor"
67
- stroke-width="1.5"
68
- viewBox="0 0 24 24"
69
- >
70
- <path
71
- stroke-linecap="round"
72
- stroke-linejoin="round"
73
- d="M12 6v6h4.5m4.5 0a9 9 0 11-18 0 9 9 0 0118 0z"
74
- />
75
- </svg>
76
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No SLA policies yet</p>
77
- <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
78
- Define response and resolution time targets
79
- </p>
80
- </td>
81
- </tr>
82
- <tr
83
- v-for="policy in policies"
84
- :key="policy.id"
85
- class="transition-colors hover:bg-[var(--esc-panel-hover)]"
86
- >
87
- <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
88
- {{ policy.name }}
89
- </td>
90
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
91
- {{ policy.is_default ? 'Yes' : 'No' }}
92
- </td>
93
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
94
- {{ policy.business_hours_only ? 'Yes' : 'No' }}
95
- </td>
96
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
97
- {{ policy.tickets_count }}
98
- </td>
99
- <td class="px-4 py-3 text-sm">
100
- <span
101
- :class="policy.is_active ? 'text-emerald-400' : 'text-[var(--esc-panel-text-muted)]'"
102
- >{{ policy.is_active ? 'Yes' : 'No' }}</span
103
- >
104
- </td>
105
- <td class="px-4 py-3 text-right text-sm">
106
- <Link
107
- :href="route('escalated.admin.sla-policies.edit', policy.id)"
108
- class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
109
- >Edit</Link
110
- >
111
- <button class="ml-3 text-rose-400 hover:text-rose-300" @click="destroy(policy.id)">
112
- Delete
113
- </button>
114
- </td>
115
- </tr>
116
- </tbody>
117
- </table>
118
- </div>
119
- </EscalatedLayout>
120
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { Link, router } from '@inertiajs/vue3';
4
+
5
+ defineProps({ policies: Array });
6
+
7
+ function destroy(id) {
8
+ if (confirm('Delete this SLA policy?')) {
9
+ router.delete(route('escalated.admin.sla-policies.destroy', id));
10
+ }
11
+ }
12
+ </script>
13
+
14
+ <template>
15
+ <EscalatedLayout title="SLA Policies">
16
+ <div class="mb-4 flex justify-end">
17
+ <Link
18
+ :href="route('escalated.admin.sla-policies.create')"
19
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
20
+ >
21
+ Add Policy
22
+ </Link>
23
+ </div>
24
+ <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
25
+ <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
26
+ <thead>
27
+ <tr class="bg-[var(--esc-panel-hover)]">
28
+ <th
29
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
30
+ >
31
+ Name
32
+ </th>
33
+ <th
34
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
+ >
36
+ Default
37
+ </th>
38
+ <th
39
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
+ >
41
+ Business Hours
42
+ </th>
43
+ <th
44
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
45
+ >
46
+ Tickets
47
+ </th>
48
+ <th
49
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
50
+ >
51
+ Active
52
+ </th>
53
+ <th
54
+ class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
55
+ >
56
+ Actions
57
+ </th>
58
+ </tr>
59
+ </thead>
60
+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
61
+ <tr v-if="!policies?.length">
62
+ <td colspan="6" class="px-4 py-12 text-center">
63
+ <svg
64
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
65
+ fill="none"
66
+ stroke="currentColor"
67
+ stroke-width="1.5"
68
+ viewBox="0 0 24 24"
69
+ >
70
+ <path
71
+ stroke-linecap="round"
72
+ stroke-linejoin="round"
73
+ d="M12 6v6h4.5m4.5 0a9 9 0 11-18 0 9 9 0 0118 0z"
74
+ />
75
+ </svg>
76
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No SLA policies yet</p>
77
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
78
+ Define response and resolution time targets
79
+ </p>
80
+ </td>
81
+ </tr>
82
+ <tr
83
+ v-for="policy in policies"
84
+ :key="policy.id"
85
+ class="transition-colors hover:bg-[var(--esc-panel-hover)]"
86
+ >
87
+ <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
88
+ {{ policy.name }}
89
+ </td>
90
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
91
+ {{ policy.is_default ? 'Yes' : 'No' }}
92
+ </td>
93
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
94
+ {{ policy.business_hours_only ? 'Yes' : 'No' }}
95
+ </td>
96
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
97
+ {{ policy.tickets_count }}
98
+ </td>
99
+ <td class="px-4 py-3 text-sm">
100
+ <span
101
+ :class="policy.is_active ? 'text-emerald-400' : 'text-[var(--esc-panel-text-muted)]'"
102
+ >{{ policy.is_active ? 'Yes' : 'No' }}</span
103
+ >
104
+ </td>
105
+ <td class="px-4 py-3 text-right text-sm">
106
+ <Link
107
+ :href="route('escalated.admin.sla-policies.edit', policy.id)"
108
+ class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
109
+ >
110
+ Edit
111
+ </Link>
112
+ <button class="ml-3 text-rose-400 hover:text-rose-300" @click="destroy(policy.id)">
113
+ Delete
114
+ </button>
115
+ </td>
116
+ </tr>
117
+ </tbody>
118
+ </table>
119
+ </div>
120
+ </EscalatedLayout>
121
+ </template>