@escalated-dev/escalated 0.7.0 → 0.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (181) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +36 -1
  3. package/package.json +16 -7
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +35 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +83 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +30 -8
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/README.md +13 -0
  91. package/src/locales/ar.json +727 -0
  92. package/src/locales/de.json +678 -430
  93. package/src/locales/en.json +717 -455
  94. package/src/locales/es.json +679 -430
  95. package/src/locales/fr.json +680 -431
  96. package/src/locales/index.js +12 -2
  97. package/src/locales/it.json +727 -0
  98. package/src/locales/ja.json +727 -0
  99. package/src/locales/ko.json +727 -0
  100. package/src/locales/nl.json +727 -0
  101. package/src/locales/pl.json +727 -0
  102. package/src/locales/pt-BR.json +727 -0
  103. package/src/locales/ru.json +727 -0
  104. package/src/locales/tr.json +727 -0
  105. package/src/locales/zh-CN.json +727 -0
  106. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  107. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  108. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  109. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  110. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  111. package/src/pages/Admin/Capacity/Index.vue +134 -134
  112. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  113. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  114. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  115. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  116. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  117. package/src/pages/Admin/Departments/Form.vue +75 -75
  118. package/src/pages/Admin/Departments/Index.vue +110 -109
  119. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  120. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  121. package/src/pages/Admin/Import/Connect.vue +0 -1
  122. package/src/pages/Admin/Import/Index.vue +1 -1
  123. package/src/pages/Admin/Import/Progress.vue +1 -1
  124. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  125. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  126. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  127. package/src/pages/Admin/Macros/Index.vue +448 -448
  128. package/src/pages/Admin/Plugins/Index.vue +327 -327
  129. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  130. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  131. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  132. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  133. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  134. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  135. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  136. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  138. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  139. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  140. package/src/pages/Admin/Reports.vue +206 -206
  141. package/src/pages/Admin/Roles/Form.vue +71 -71
  142. package/src/pages/Admin/Roles/Index.vue +122 -122
  143. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  144. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  145. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  146. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  147. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  148. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  149. package/src/pages/Admin/Settings.vue +1008 -468
  150. package/src/pages/Admin/Skills/Form.vue +193 -53
  151. package/src/pages/Admin/Skills/Index.vue +105 -94
  152. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  153. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  154. package/src/pages/Admin/Statuses/Form.vue +114 -114
  155. package/src/pages/Admin/Statuses/Index.vue +153 -153
  156. package/src/pages/Admin/Tags/Index.vue +191 -191
  157. package/src/pages/Admin/Tickets/Index.vue +126 -91
  158. package/src/pages/Admin/Tickets/Show.vue +29 -0
  159. package/src/pages/Admin/Users/Index.vue +145 -0
  160. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  161. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  162. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  163. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  164. package/src/pages/Admin/Workflows/Index.vue +235 -0
  165. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  166. package/src/pages/Agent/TicketIndex.vue +112 -88
  167. package/src/pages/Agent/TicketShow.vue +192 -60
  168. package/src/pages/Customer/Create.vue +1 -1
  169. package/src/pages/Customer/Index.vue +26 -1
  170. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  171. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  172. package/src/pages/Customer/Show.vue +69 -63
  173. package/src/pages/Guest/Create.vue +40 -15
  174. package/src/pages/Guest/Show.vue +124 -93
  175. package/src/plugin.js +26 -1
  176. package/src/utils/mentionHighlight.js +24 -0
  177. package/src/utils/sanitizeHtml.js +78 -64
  178. package/src/widget/EscalatedWidget.vue +804 -0
  179. package/src/widget/index.js +254 -0
  180. package/src/pages/Admin/Automations/Form.vue +0 -184
  181. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,206 +1,206 @@
1
- <script setup>
2
- import EscalatedLayout from '../../components/EscalatedLayout.vue';
3
- import StatsCard from '../../components/StatsCard.vue';
4
- import PluginSlot from '../../components/PluginSlot.vue';
5
- import { router, Link } from '@inertiajs/vue3';
6
- import { usePluginExtensions } from '../../composables/usePluginExtensions';
7
-
8
- const props = defineProps({
9
- period_days: Number,
10
- total_tickets: Number,
11
- resolved_tickets: Number,
12
- avg_first_response_hours: Number,
13
- sla_breach_count: Number,
14
- by_status: Object,
15
- by_priority: Object,
16
- csat: { type: Object, default: () => ({}) },
17
- });
18
-
19
- function changePeriod(days) {
20
- router.get(route('escalated.admin.reports'), { days }, { preserveState: true });
21
- }
22
-
23
- function renderStars(rating) {
24
- return Array.from({ length: 5 }, (_, i) => (i < Math.round(rating) ? 'filled' : 'empty'));
25
- }
26
-
27
- const { getPageComponents, reportWidgets } = usePluginExtensions();
28
- </script>
29
-
30
- <template>
31
- <EscalatedLayout title="Reports">
32
- <!-- Sub-report navigation -->
33
- <div
34
- class="mb-6 flex items-center gap-3 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] p-3"
35
- >
36
- <span class="text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
37
- >Detailed Reports:</span
38
- >
39
- <Link
40
- :href="route('escalated.admin.reports.dashboard')"
41
- class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
42
- >
43
- Dashboard
44
- </Link>
45
- <Link
46
- :href="route('escalated.admin.reports.agents')"
47
- class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
48
- >
49
- Agent Metrics
50
- </Link>
51
- <Link
52
- :href="route('escalated.admin.reports.sla')"
53
- class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
54
- >
55
- SLA Report
56
- </Link>
57
- <Link
58
- :href="route('escalated.admin.reports.csat')"
59
- class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
60
- >
61
- CSAT Report
62
- </Link>
63
- </div>
64
-
65
- <div class="mb-6 flex gap-2">
66
- <button
67
- v-for="d in [7, 30, 90]"
68
- :key="d"
69
- :class="[
70
- 'rounded-lg px-3.5 py-1.5 text-sm font-medium transition-all',
71
- period_days === d
72
- ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] text-white shadow-lg shadow-[var(--esc-panel-bg)]/20'
73
- : 'border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]',
74
- ]"
75
- @click="changePeriod(d)"
76
- >
77
- Last {{ d }} days
78
- </button>
79
- </div>
80
- <div class="mb-8 grid grid-cols-2 gap-4 md:grid-cols-4">
81
- <StatsCard label="Total Tickets" :value="total_tickets" color="indigo" />
82
- <StatsCard label="Resolved" :value="resolved_tickets" color="green" />
83
- <StatsCard label="Avg First Response" :value="`${avg_first_response_hours}h`" color="yellow" />
84
- <StatsCard label="SLA Breaches" :value="sla_breach_count" color="red" />
85
- </div>
86
- <div class="grid grid-cols-1 gap-6 md:grid-cols-2 lg:grid-cols-3">
87
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
88
- <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">By Status</h3>
89
- <template v-if="by_status && Object.keys(by_status).length">
90
- <div
91
- v-for="(count, status) in by_status"
92
- :key="status"
93
- class="mb-2.5 flex items-center justify-between"
94
- >
95
- <span class="text-sm capitalize text-[var(--esc-panel-text-tertiary)]">{{
96
- status.replace('_', ' ')
97
- }}</span>
98
- <span class="text-sm font-semibold text-[var(--esc-panel-text)]">{{ count }}</span>
99
- </div>
100
- </template>
101
- <div v-else class="flex flex-col items-center py-6 text-center">
102
- <svg
103
- class="mb-2 h-8 w-8 text-[var(--esc-panel-text-muted)]"
104
- fill="none"
105
- stroke="currentColor"
106
- stroke-width="1.5"
107
- viewBox="0 0 24 24"
108
- >
109
- <path
110
- stroke-linecap="round"
111
- stroke-linejoin="round"
112
- d="M3 13.125C3 12.504 3.504 12 4.125 12h2.25c.621 0 1.125.504 1.125 1.125v6.75C7.5 20.496 6.996 21 6.375 21h-2.25A1.125 1.125 0 013 19.875v-6.75zM9.75 8.625c0-.621.504-1.125 1.125-1.125h2.25c.621 0 1.125.504 1.125 1.125v11.25c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V8.625zM16.5 4.125c0-.621.504-1.125 1.125-1.125h2.25C20.496 3 21 3.504 21 4.125v15.75c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V4.125z"
113
- />
114
- </svg>
115
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No ticket data for this period</p>
116
- </div>
117
- </div>
118
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
119
- <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">By Priority</h3>
120
- <template v-if="by_priority && Object.keys(by_priority).length">
121
- <div
122
- v-for="(count, priority) in by_priority"
123
- :key="priority"
124
- class="mb-2.5 flex items-center justify-between"
125
- >
126
- <span class="text-sm capitalize text-[var(--esc-panel-text-tertiary)]">{{ priority }}</span>
127
- <span class="text-sm font-semibold text-[var(--esc-panel-text)]">{{ count }}</span>
128
- </div>
129
- </template>
130
- <div v-else class="flex flex-col items-center py-6 text-center">
131
- <svg
132
- class="mb-2 h-8 w-8 text-[var(--esc-panel-text-muted)]"
133
- fill="none"
134
- stroke="currentColor"
135
- stroke-width="1.5"
136
- viewBox="0 0 24 24"
137
- >
138
- <path
139
- stroke-linecap="round"
140
- stroke-linejoin="round"
141
- d="M3 4.5h14.25M3 9h9.75M3 13.5h5.25m5.25-.75L17.25 9m0 0L21 12.75M17.25 9v12"
142
- />
143
- </svg>
144
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No ticket data for this period</p>
145
- </div>
146
- </div>
147
- <!-- CSAT -->
148
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
149
- <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">Customer Satisfaction</h3>
150
- <template v-if="csat?.total > 0">
151
- <div class="mb-3 flex items-center gap-2">
152
- <div class="flex items-center gap-0.5">
153
- <svg
154
- v-for="(star, i) in renderStars(csat.average)"
155
- :key="i"
156
- class="h-5 w-5"
157
- :class="star === 'filled' ? 'text-amber-400' : 'text-[var(--esc-panel-text-muted)]'"
158
- fill="currentColor"
159
- viewBox="0 0 20 20"
160
- >
161
- <path
162
- d="M9.049 2.927c.3-.921 1.603-.921 1.902 0l1.07 3.292a1 1 0 00.95.69h3.462c.969 0 1.371 1.24.588 1.81l-2.8 2.034a1 1 0 00-.364 1.118l1.07 3.292c.3.921-.755 1.688-1.54 1.118l-2.8-2.034a1 1 0 00-1.175 0l-2.8 2.034c-.784.57-1.838-.197-1.539-1.118l1.07-3.292a1 1 0 00-.364-1.118L2.98 8.72c-.783-.57-.38-1.81.588-1.81h3.461a1 1 0 00.951-.69l1.07-3.292z"
163
- />
164
- </svg>
165
- </div>
166
- <span class="text-lg font-bold text-[var(--esc-panel-text)]">{{ csat.average }}</span>
167
- <span class="text-sm text-[var(--esc-panel-text-muted)]">({{ csat.total }} ratings)</span>
168
- </div>
169
- <div v-if="csat.breakdown && Object.keys(csat.breakdown).length" class="space-y-1.5">
170
- <div v-for="rating in [5, 4, 3, 2, 1]" :key="rating" class="flex items-center gap-2">
171
- <span class="w-3 text-xs text-[var(--esc-panel-text-muted)]">{{ rating }}</span>
172
- <div class="h-2 flex-1 overflow-hidden rounded-full bg-[var(--esc-panel-hover)]">
173
- <div
174
- class="h-full rounded-full bg-amber-400"
175
- :style="{
176
- width: `${csat.total ? ((csat.breakdown[rating] || 0) / csat.total) * 100 : 0}%`,
177
- }"
178
- ></div>
179
- </div>
180
- <span class="w-6 text-right text-xs text-[var(--esc-panel-text-muted)]">{{
181
- csat.breakdown[rating] || 0
182
- }}</span>
183
- </div>
184
- </div>
185
- </template>
186
- <div v-else class="flex flex-col items-center py-6 text-center">
187
- <svg
188
- class="mb-2 h-8 w-8 text-[var(--esc-panel-text-muted)]"
189
- fill="none"
190
- stroke="currentColor"
191
- stroke-width="1.5"
192
- viewBox="0 0 24 24"
193
- >
194
- <path
195
- stroke-linecap="round"
196
- stroke-linejoin="round"
197
- d="M11.48 3.499a.562.562 0 011.04 0l2.125 5.111a.563.563 0 00.475.345l5.518.442c.499.04.701.663.321.988l-4.204 3.602a.563.563 0 00-.182.557l1.285 5.385a.562.562 0 01-.84.61l-4.725-2.885a.563.563 0 00-.586 0L6.982 20.54a.562.562 0 01-.84-.61l1.285-5.386a.562.562 0 00-.182-.557l-4.204-3.602a.563.563 0 01.321-.988l5.518-.442a.563.563 0 00.475-.345L11.48 3.5z"
198
- />
199
- </svg>
200
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No ratings for this period</p>
201
- </div>
202
- </div>
203
- </div>
204
- <PluginSlot slot="admin.reports.footer" :components="getPageComponents('admin.reports', 'footer')" />
205
- </EscalatedLayout>
206
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../components/EscalatedLayout.vue';
3
+ import StatsCard from '../../components/StatsCard.vue';
4
+ import PluginSlot from '../../components/PluginSlot.vue';
5
+ import { router, Link } from '@inertiajs/vue3';
6
+ import { usePluginExtensions } from '../../composables/usePluginExtensions';
7
+
8
+ defineProps({
9
+ period_days: Number,
10
+ total_tickets: Number,
11
+ resolved_tickets: Number,
12
+ avg_first_response_hours: Number,
13
+ sla_breach_count: Number,
14
+ by_status: Object,
15
+ by_priority: Object,
16
+ csat: { type: Object, default: () => ({}) },
17
+ });
18
+
19
+ function changePeriod(days) {
20
+ router.get(route('escalated.admin.reports'), { days }, { preserveState: true });
21
+ }
22
+
23
+ function renderStars(rating) {
24
+ return Array.from({ length: 5 }, (_, i) => (i < Math.round(rating) ? 'filled' : 'empty'));
25
+ }
26
+
27
+ const { getPageComponents } = usePluginExtensions();
28
+ </script>
29
+
30
+ <template>
31
+ <EscalatedLayout title="Reports">
32
+ <!-- Sub-report navigation -->
33
+ <div
34
+ class="mb-6 flex items-center gap-3 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] p-3"
35
+ >
36
+ <span class="text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
37
+ >Detailed Reports:</span
38
+ >
39
+ <Link
40
+ :href="route('escalated.admin.reports.dashboard')"
41
+ class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
42
+ >
43
+ Dashboard
44
+ </Link>
45
+ <Link
46
+ :href="route('escalated.admin.reports.agents')"
47
+ class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
48
+ >
49
+ Agent Metrics
50
+ </Link>
51
+ <Link
52
+ :href="route('escalated.admin.reports.sla')"
53
+ class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
54
+ >
55
+ SLA Report
56
+ </Link>
57
+ <Link
58
+ :href="route('escalated.admin.reports.csat')"
59
+ class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
60
+ >
61
+ CSAT Report
62
+ </Link>
63
+ </div>
64
+
65
+ <div class="mb-6 flex gap-2">
66
+ <button
67
+ v-for="d in [7, 30, 90]"
68
+ :key="d"
69
+ :class="[
70
+ 'rounded-lg px-3.5 py-1.5 text-sm font-medium transition-all',
71
+ period_days === d
72
+ ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] text-white shadow-lg shadow-[var(--esc-panel-bg)]/20'
73
+ : 'border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]',
74
+ ]"
75
+ @click="changePeriod(d)"
76
+ >
77
+ Last {{ d }} days
78
+ </button>
79
+ </div>
80
+ <div class="mb-8 grid grid-cols-2 gap-4 md:grid-cols-4">
81
+ <StatsCard label="Total Tickets" :value="total_tickets" color="indigo" />
82
+ <StatsCard label="Resolved" :value="resolved_tickets" color="green" />
83
+ <StatsCard label="Avg First Response" :value="`${avg_first_response_hours}h`" color="yellow" />
84
+ <StatsCard label="SLA Breaches" :value="sla_breach_count" color="red" />
85
+ </div>
86
+ <div class="grid grid-cols-1 gap-6 md:grid-cols-2 lg:grid-cols-3">
87
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
88
+ <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">By Status</h3>
89
+ <template v-if="by_status && Object.keys(by_status).length">
90
+ <div
91
+ v-for="(count, status) in by_status"
92
+ :key="status"
93
+ class="mb-2.5 flex items-center justify-between"
94
+ >
95
+ <span class="text-sm capitalize text-[var(--esc-panel-text-tertiary)]">{{
96
+ status.replace('_', ' ')
97
+ }}</span>
98
+ <span class="text-sm font-semibold text-[var(--esc-panel-text)]">{{ count }}</span>
99
+ </div>
100
+ </template>
101
+ <div v-else class="flex flex-col items-center py-6 text-center">
102
+ <svg
103
+ class="mb-2 h-8 w-8 text-[var(--esc-panel-text-muted)]"
104
+ fill="none"
105
+ stroke="currentColor"
106
+ stroke-width="1.5"
107
+ viewBox="0 0 24 24"
108
+ >
109
+ <path
110
+ stroke-linecap="round"
111
+ stroke-linejoin="round"
112
+ d="M3 13.125C3 12.504 3.504 12 4.125 12h2.25c.621 0 1.125.504 1.125 1.125v6.75C7.5 20.496 6.996 21 6.375 21h-2.25A1.125 1.125 0 013 19.875v-6.75zM9.75 8.625c0-.621.504-1.125 1.125-1.125h2.25c.621 0 1.125.504 1.125 1.125v11.25c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V8.625zM16.5 4.125c0-.621.504-1.125 1.125-1.125h2.25C20.496 3 21 3.504 21 4.125v15.75c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V4.125z"
113
+ />
114
+ </svg>
115
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No ticket data for this period</p>
116
+ </div>
117
+ </div>
118
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
119
+ <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">By Priority</h3>
120
+ <template v-if="by_priority && Object.keys(by_priority).length">
121
+ <div
122
+ v-for="(count, priority) in by_priority"
123
+ :key="priority"
124
+ class="mb-2.5 flex items-center justify-between"
125
+ >
126
+ <span class="text-sm capitalize text-[var(--esc-panel-text-tertiary)]">{{ priority }}</span>
127
+ <span class="text-sm font-semibold text-[var(--esc-panel-text)]">{{ count }}</span>
128
+ </div>
129
+ </template>
130
+ <div v-else class="flex flex-col items-center py-6 text-center">
131
+ <svg
132
+ class="mb-2 h-8 w-8 text-[var(--esc-panel-text-muted)]"
133
+ fill="none"
134
+ stroke="currentColor"
135
+ stroke-width="1.5"
136
+ viewBox="0 0 24 24"
137
+ >
138
+ <path
139
+ stroke-linecap="round"
140
+ stroke-linejoin="round"
141
+ d="M3 4.5h14.25M3 9h9.75M3 13.5h5.25m5.25-.75L17.25 9m0 0L21 12.75M17.25 9v12"
142
+ />
143
+ </svg>
144
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No ticket data for this period</p>
145
+ </div>
146
+ </div>
147
+ <!-- CSAT -->
148
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
149
+ <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">Customer Satisfaction</h3>
150
+ <template v-if="csat?.total > 0">
151
+ <div class="mb-3 flex items-center gap-2">
152
+ <div class="flex items-center gap-0.5">
153
+ <svg
154
+ v-for="(star, i) in renderStars(csat.average)"
155
+ :key="i"
156
+ class="h-5 w-5"
157
+ :class="star === 'filled' ? 'text-amber-400' : 'text-[var(--esc-panel-text-muted)]'"
158
+ fill="currentColor"
159
+ viewBox="0 0 20 20"
160
+ >
161
+ <path
162
+ d="M9.049 2.927c.3-.921 1.603-.921 1.902 0l1.07 3.292a1 1 0 00.95.69h3.462c.969 0 1.371 1.24.588 1.81l-2.8 2.034a1 1 0 00-.364 1.118l1.07 3.292c.3.921-.755 1.688-1.54 1.118l-2.8-2.034a1 1 0 00-1.175 0l-2.8 2.034c-.784.57-1.838-.197-1.539-1.118l1.07-3.292a1 1 0 00-.364-1.118L2.98 8.72c-.783-.57-.38-1.81.588-1.81h3.461a1 1 0 00.951-.69l1.07-3.292z"
163
+ />
164
+ </svg>
165
+ </div>
166
+ <span class="text-lg font-bold text-[var(--esc-panel-text)]">{{ csat.average }}</span>
167
+ <span class="text-sm text-[var(--esc-panel-text-muted)]">({{ csat.total }} ratings)</span>
168
+ </div>
169
+ <div v-if="csat.breakdown && Object.keys(csat.breakdown).length" class="space-y-1.5">
170
+ <div v-for="rating in [5, 4, 3, 2, 1]" :key="rating" class="flex items-center gap-2">
171
+ <span class="w-3 text-xs text-[var(--esc-panel-text-muted)]">{{ rating }}</span>
172
+ <div class="h-2 flex-1 overflow-hidden rounded-full bg-[var(--esc-panel-hover)]">
173
+ <div
174
+ class="h-full rounded-full bg-amber-400"
175
+ :style="{
176
+ width: `${csat.total ? ((csat.breakdown[rating] || 0) / csat.total) * 100 : 0}%`,
177
+ }"
178
+ ></div>
179
+ </div>
180
+ <span class="w-6 text-right text-xs text-[var(--esc-panel-text-muted)]">{{
181
+ csat.breakdown[rating] || 0
182
+ }}</span>
183
+ </div>
184
+ </div>
185
+ </template>
186
+ <div v-else class="flex flex-col items-center py-6 text-center">
187
+ <svg
188
+ class="mb-2 h-8 w-8 text-[var(--esc-panel-text-muted)]"
189
+ fill="none"
190
+ stroke="currentColor"
191
+ stroke-width="1.5"
192
+ viewBox="0 0 24 24"
193
+ >
194
+ <path
195
+ stroke-linecap="round"
196
+ stroke-linejoin="round"
197
+ d="M11.48 3.499a.562.562 0 011.04 0l2.125 5.111a.563.563 0 00.475.345l5.518.442c.499.04.701.663.321.988l-4.204 3.602a.563.563 0 00-.182.557l1.285 5.385a.562.562 0 01-.84.61l-4.725-2.885a.563.563 0 00-.586 0L6.982 20.54a.562.562 0 01-.84-.61l1.285-5.386a.562.562 0 00-.182-.557l-4.204-3.602a.563.563 0 01.321-.988l5.518-.442a.563.563 0 00.475-.345L11.48 3.5z"
198
+ />
199
+ </svg>
200
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No ratings for this period</p>
201
+ </div>
202
+ </div>
203
+ </div>
204
+ <PluginSlot slot="admin.reports.footer" :components="getPageComponents('admin.reports', 'footer')" />
205
+ </EscalatedLayout>
206
+ </template>
@@ -1,71 +1,71 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import PermissionMatrix from '../../../components/PermissionMatrix.vue';
4
- import { useForm } from '@inertiajs/vue3';
5
-
6
- const props = defineProps({
7
- role: { type: Object, default: null },
8
- permissions: { type: Object, default: () => ({}) },
9
- });
10
-
11
- const form = useForm({
12
- name: props.role?.name || '',
13
- description: props.role?.description || '',
14
- permissions: props.role?.permissions?.map((p) => p.id) || [],
15
- });
16
-
17
- function submit() {
18
- if (props.role) {
19
- form.put(route('escalated.admin.roles.update', props.role.id));
20
- } else {
21
- form.post(route('escalated.admin.roles.store'));
22
- }
23
- }
24
- </script>
25
-
26
- <template>
27
- <EscalatedLayout :title="role ? 'Edit Role' : 'New Role'">
28
- <form
29
- class="mx-auto max-w-3xl space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
30
- @submit.prevent="submit"
31
- >
32
- <div>
33
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
34
- <input
35
- v-model="form.name"
36
- type="text"
37
- required
38
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
39
- />
40
- <div v-if="form.errors.name" class="mt-1 text-sm text-rose-400">{{ form.errors.name }}</div>
41
- </div>
42
-
43
- <div>
44
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Description</label>
45
- <textarea
46
- v-model="form.description"
47
- rows="2"
48
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
49
- ></textarea>
50
- </div>
51
-
52
- <div>
53
- <label class="mb-2 block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Permissions</label>
54
- <PermissionMatrix v-model="form.permissions" :permissions="permissions" />
55
- <div v-if="form.errors.permissions" class="mt-1 text-sm text-rose-400">
56
- {{ form.errors.permissions }}
57
- </div>
58
- </div>
59
-
60
- <div class="flex justify-end">
61
- <button
62
- type="submit"
63
- :disabled="form.processing"
64
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
65
- >
66
- {{ role ? 'Update' : 'Create' }}
67
- </button>
68
- </div>
69
- </form>
70
- </EscalatedLayout>
71
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import PermissionMatrix from '../../../components/PermissionMatrix.vue';
4
+ import { useForm } from '@inertiajs/vue3';
5
+
6
+ const props = defineProps({
7
+ role: { type: Object, default: null },
8
+ permissions: { type: Object, default: () => ({}) },
9
+ });
10
+
11
+ const form = useForm({
12
+ name: props.role?.name || '',
13
+ description: props.role?.description || '',
14
+ permissions: props.role?.permissions?.map((p) => p.id) || [],
15
+ });
16
+
17
+ function submit() {
18
+ if (props.role) {
19
+ form.put(route('escalated.admin.roles.update', props.role.id));
20
+ } else {
21
+ form.post(route('escalated.admin.roles.store'));
22
+ }
23
+ }
24
+ </script>
25
+
26
+ <template>
27
+ <EscalatedLayout :title="role ? 'Edit Role' : 'New Role'">
28
+ <form
29
+ class="mx-auto max-w-3xl space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
30
+ @submit.prevent="submit"
31
+ >
32
+ <div>
33
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
34
+ <input
35
+ v-model="form.name"
36
+ type="text"
37
+ required
38
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
39
+ />
40
+ <div v-if="form.errors.name" class="mt-1 text-sm text-rose-400">{{ form.errors.name }}</div>
41
+ </div>
42
+
43
+ <div>
44
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Description</label>
45
+ <textarea
46
+ v-model="form.description"
47
+ rows="2"
48
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
49
+ ></textarea>
50
+ </div>
51
+
52
+ <div>
53
+ <label class="mb-2 block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Permissions</label>
54
+ <PermissionMatrix v-model="form.permissions" :permissions="permissions" />
55
+ <div v-if="form.errors.permissions" class="mt-1 text-sm text-rose-400">
56
+ {{ form.errors.permissions }}
57
+ </div>
58
+ </div>
59
+
60
+ <div class="flex justify-end">
61
+ <button
62
+ type="submit"
63
+ :disabled="form.processing"
64
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
65
+ >
66
+ {{ role ? 'Update' : 'Create' }}
67
+ </button>
68
+ </div>
69
+ </form>
70
+ </EscalatedLayout>
71
+ </template>