@escalated-dev/escalated 0.7.0 → 0.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (181) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +36 -1
  3. package/package.json +16 -7
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +35 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +83 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +30 -8
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/README.md +13 -0
  91. package/src/locales/ar.json +727 -0
  92. package/src/locales/de.json +678 -430
  93. package/src/locales/en.json +717 -455
  94. package/src/locales/es.json +679 -430
  95. package/src/locales/fr.json +680 -431
  96. package/src/locales/index.js +12 -2
  97. package/src/locales/it.json +727 -0
  98. package/src/locales/ja.json +727 -0
  99. package/src/locales/ko.json +727 -0
  100. package/src/locales/nl.json +727 -0
  101. package/src/locales/pl.json +727 -0
  102. package/src/locales/pt-BR.json +727 -0
  103. package/src/locales/ru.json +727 -0
  104. package/src/locales/tr.json +727 -0
  105. package/src/locales/zh-CN.json +727 -0
  106. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  107. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  108. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  109. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  110. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  111. package/src/pages/Admin/Capacity/Index.vue +134 -134
  112. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  113. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  114. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  115. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  116. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  117. package/src/pages/Admin/Departments/Form.vue +75 -75
  118. package/src/pages/Admin/Departments/Index.vue +110 -109
  119. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  120. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  121. package/src/pages/Admin/Import/Connect.vue +0 -1
  122. package/src/pages/Admin/Import/Index.vue +1 -1
  123. package/src/pages/Admin/Import/Progress.vue +1 -1
  124. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  125. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  126. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  127. package/src/pages/Admin/Macros/Index.vue +448 -448
  128. package/src/pages/Admin/Plugins/Index.vue +327 -327
  129. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  130. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  131. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  132. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  133. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  134. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  135. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  136. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  138. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  139. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  140. package/src/pages/Admin/Reports.vue +206 -206
  141. package/src/pages/Admin/Roles/Form.vue +71 -71
  142. package/src/pages/Admin/Roles/Index.vue +122 -122
  143. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  144. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  145. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  146. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  147. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  148. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  149. package/src/pages/Admin/Settings.vue +1008 -468
  150. package/src/pages/Admin/Skills/Form.vue +193 -53
  151. package/src/pages/Admin/Skills/Index.vue +105 -94
  152. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  153. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  154. package/src/pages/Admin/Statuses/Form.vue +114 -114
  155. package/src/pages/Admin/Statuses/Index.vue +153 -153
  156. package/src/pages/Admin/Tags/Index.vue +191 -191
  157. package/src/pages/Admin/Tickets/Index.vue +126 -91
  158. package/src/pages/Admin/Tickets/Show.vue +29 -0
  159. package/src/pages/Admin/Users/Index.vue +145 -0
  160. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  161. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  162. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  163. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  164. package/src/pages/Admin/Workflows/Index.vue +235 -0
  165. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  166. package/src/pages/Agent/TicketIndex.vue +112 -88
  167. package/src/pages/Agent/TicketShow.vue +192 -60
  168. package/src/pages/Customer/Create.vue +1 -1
  169. package/src/pages/Customer/Index.vue +26 -1
  170. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  171. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  172. package/src/pages/Customer/Show.vue +69 -63
  173. package/src/pages/Guest/Create.vue +40 -15
  174. package/src/pages/Guest/Show.vue +124 -93
  175. package/src/plugin.js +26 -1
  176. package/src/utils/mentionHighlight.js +24 -0
  177. package/src/utils/sanitizeHtml.js +78 -64
  178. package/src/widget/EscalatedWidget.vue +804 -0
  179. package/src/widget/index.js +254 -0
  180. package/src/pages/Admin/Automations/Form.vue +0 -184
  181. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,95 +1,95 @@
1
- <script setup>
2
- import { computed } from 'vue';
3
-
4
- const props = defineProps({
5
- log: { type: Object, required: true },
6
- });
7
-
8
- const actionColors = {
9
- created: 'bg-emerald-500/10 text-emerald-400 ring-1 ring-emerald-500/20',
10
- updated: 'bg-cyan-500/10 text-cyan-400 ring-1 ring-cyan-500/20',
11
- deleted: 'bg-rose-500/10 text-rose-400 ring-1 ring-rose-500/20',
12
- };
13
-
14
- const actionColor = computed(
15
- () => actionColors[props.log.action] || 'bg-gray-500/10 text-gray-400 ring-1 ring-gray-500/20',
16
- );
17
-
18
- const userInitial = computed(() => {
19
- const name = props.log.user?.name || 'System';
20
- return name.charAt(0).toUpperCase();
21
- });
22
-
23
- const resourceName = computed(() => {
24
- const type = props.log.auditable_type || '';
25
- return type.split('\\').pop() || type;
26
- });
27
-
28
- const changedFields = computed(() => {
29
- if (props.log.action !== 'updated') return [];
30
- const oldVals = props.log.old_values || {};
31
- const newVals = props.log.new_values || {};
32
- const keys = new Set([...Object.keys(oldVals), ...Object.keys(newVals)]);
33
- return Array.from(keys).map((key) => ({
34
- field: key,
35
- old: oldVals[key] ?? '-',
36
- new: newVals[key] ?? '-',
37
- }));
38
- });
39
-
40
- const formattedDate = computed(() => {
41
- if (!props.log.created_at) return '';
42
- const d = new Date(props.log.created_at);
43
- return d.toLocaleString();
44
- });
45
- </script>
46
-
47
- <template>
48
- <div
49
- class="flex gap-3 rounded-lg border border-white/[0.04] bg-white/[0.02] px-4 py-3 transition-colors hover:bg-white/[0.03]"
50
- >
51
- <!-- Avatar -->
52
- <div
53
- class="flex h-8 w-8 flex-shrink-0 items-center justify-center rounded-full bg-gradient-to-br from-cyan-500/20 to-violet-500/20 text-xs font-semibold text-neutral-300"
54
- >
55
- {{ userInitial }}
56
- </div>
57
-
58
- <div class="min-w-0 flex-1">
59
- <div class="flex items-center gap-2 text-sm">
60
- <span class="font-medium text-neutral-200">{{ log.user?.name || 'System' }}</span>
61
- <span :class="['inline-flex items-center rounded-full px-2 py-0.5 text-xs font-medium', actionColor]">
62
- {{ log.action }}
63
- </span>
64
- <span class="text-neutral-400">{{ resourceName }}</span>
65
- <span class="text-neutral-600">#{{ log.auditable_id }}</span>
66
- <span class="ml-auto text-xs text-neutral-500">{{ formattedDate }}</span>
67
- </div>
68
-
69
- <!-- Changed fields diff -->
70
- <div v-if="changedFields.length" class="mt-2 space-y-1">
71
- <div v-for="change in changedFields" :key="change.field" class="flex items-center gap-2 text-xs">
72
- <span class="font-medium text-neutral-400">{{ change.field }}:</span>
73
- <span class="text-rose-400/70 line-through">{{
74
- typeof change.old === 'object' ? JSON.stringify(change.old) : change.old
75
- }}</span>
76
- <svg
77
- class="h-3 w-3 text-neutral-600"
78
- fill="none"
79
- stroke="currentColor"
80
- stroke-width="2"
81
- viewBox="0 0 24 24"
82
- >
83
- <path stroke-linecap="round" stroke-linejoin="round" d="M13.5 4.5L21 12m0 0l-7.5 7.5M21 12H3" />
84
- </svg>
85
- <span class="text-emerald-400/70">{{
86
- typeof change.new === 'object' ? JSON.stringify(change.new) : change.new
87
- }}</span>
88
- </div>
89
- </div>
90
-
91
- <!-- IP address -->
92
- <div v-if="log.ip_address" class="mt-1 text-xs text-neutral-600">IP: {{ log.ip_address }}</div>
93
- </div>
94
- </div>
95
- </template>
1
+ <script setup>
2
+ import { computed } from 'vue';
3
+
4
+ const props = defineProps({
5
+ log: { type: Object, required: true },
6
+ });
7
+
8
+ const actionColors = {
9
+ created: 'bg-emerald-500/10 text-emerald-400 ring-1 ring-emerald-500/20',
10
+ updated: 'bg-cyan-500/10 text-cyan-400 ring-1 ring-cyan-500/20',
11
+ deleted: 'bg-rose-500/10 text-rose-400 ring-1 ring-rose-500/20',
12
+ };
13
+
14
+ const actionColor = computed(
15
+ () => actionColors[props.log.action] || 'bg-gray-500/10 text-gray-400 ring-1 ring-gray-500/20',
16
+ );
17
+
18
+ const userInitial = computed(() => {
19
+ const name = props.log.user?.name || 'System';
20
+ return name.charAt(0).toUpperCase();
21
+ });
22
+
23
+ const resourceName = computed(() => {
24
+ const type = props.log.auditable_type || '';
25
+ return type.split('\\').pop() || type;
26
+ });
27
+
28
+ const changedFields = computed(() => {
29
+ if (props.log.action !== 'updated') return [];
30
+ const oldVals = props.log.old_values || {};
31
+ const newVals = props.log.new_values || {};
32
+ const keys = new Set([...Object.keys(oldVals), ...Object.keys(newVals)]);
33
+ return Array.from(keys).map((key) => ({
34
+ field: key,
35
+ old: oldVals[key] ?? '-',
36
+ new: newVals[key] ?? '-',
37
+ }));
38
+ });
39
+
40
+ const formattedDate = computed(() => {
41
+ if (!props.log.created_at) return '';
42
+ const d = new Date(props.log.created_at);
43
+ return d.toLocaleString();
44
+ });
45
+ </script>
46
+
47
+ <template>
48
+ <div
49
+ class="flex gap-3 rounded-lg border border-white/[0.04] bg-white/[0.02] px-4 py-3 transition-colors hover:bg-white/[0.03]"
50
+ >
51
+ <!-- Avatar -->
52
+ <div
53
+ class="flex h-8 w-8 flex-shrink-0 items-center justify-center rounded-full bg-gradient-to-br from-cyan-500/20 to-violet-500/20 text-xs font-semibold text-neutral-300"
54
+ >
55
+ {{ userInitial }}
56
+ </div>
57
+
58
+ <div class="min-w-0 flex-1">
59
+ <div class="flex items-center gap-2 text-sm">
60
+ <span class="font-medium text-neutral-200">{{ log.user?.name || 'System' }}</span>
61
+ <span :class="['inline-flex items-center rounded-full px-2 py-0.5 text-xs font-medium', actionColor]">
62
+ {{ log.action }}
63
+ </span>
64
+ <span class="text-neutral-400">{{ resourceName }}</span>
65
+ <span class="text-neutral-600">#{{ log.auditable_id }}</span>
66
+ <span class="ml-auto text-xs text-neutral-500">{{ formattedDate }}</span>
67
+ </div>
68
+
69
+ <!-- Changed fields diff -->
70
+ <div v-if="changedFields.length" class="mt-2 space-y-1">
71
+ <div v-for="change in changedFields" :key="change.field" class="flex items-center gap-2 text-xs">
72
+ <span class="font-medium text-neutral-400">{{ change.field }}:</span>
73
+ <span class="text-rose-400/70 line-through">{{
74
+ typeof change.old === 'object' ? JSON.stringify(change.old) : change.old
75
+ }}</span>
76
+ <svg
77
+ class="h-3 w-3 text-neutral-600"
78
+ fill="none"
79
+ stroke="currentColor"
80
+ stroke-width="2"
81
+ viewBox="0 0 24 24"
82
+ >
83
+ <path stroke-linecap="round" stroke-linejoin="round" d="M13.5 4.5L21 12m0 0l-7.5 7.5M21 12H3" />
84
+ </svg>
85
+ <span class="text-emerald-400/70">{{
86
+ typeof change.new === 'object' ? JSON.stringify(change.new) : change.new
87
+ }}</span>
88
+ </div>
89
+ </div>
90
+
91
+ <!-- IP address -->
92
+ <div v-if="log.ip_address" class="mt-1 text-xs text-neutral-600">IP: {{ log.ip_address }}</div>
93
+ </div>
94
+ </div>
95
+ </template>
@@ -1,166 +1,166 @@
1
- <script setup>
2
- import { ref, computed, inject } from 'vue';
3
- import { router } from '@inertiajs/vue3';
4
-
5
- const props = defineProps({
6
- selectedIds: { type: Array, required: true },
7
- bulkRoute: { type: String, required: true },
8
- agents: { type: Array, default: () => [] },
9
- departments: { type: Array, default: () => [] },
10
- });
11
-
12
- const emit = defineEmits(['clear']);
13
- const escDark = inject(
14
- 'esc-dark',
15
- computed(() => false),
16
- );
17
- const processing = ref(false);
18
-
19
- function performAction(action, value) {
20
- if (!props.selectedIds.length || processing.value) return;
21
- processing.value = true;
22
- router.post(
23
- props.bulkRoute,
24
- {
25
- ticket_ids: props.selectedIds,
26
- action,
27
- value,
28
- },
29
- {
30
- preserveScroll: true,
31
- onSuccess: () => emit('clear'),
32
- onFinish: () => {
33
- processing.value = false;
34
- },
35
- },
36
- );
37
- }
38
-
39
- const statusOptions = [
40
- { value: 'in_progress', label: 'In Progress' },
41
- { value: 'waiting_on_customer', label: 'Waiting on Customer' },
42
- { value: 'resolved', label: 'Resolved' },
43
- { value: 'closed', label: 'Closed' },
44
- ];
45
-
46
- const priorityOptions = [
47
- { value: 'low', label: 'Low' },
48
- { value: 'medium', label: 'Medium' },
49
- { value: 'high', label: 'High' },
50
- { value: 'urgent', label: 'Urgent' },
51
- { value: 'critical', label: 'Critical' },
52
- ];
53
-
54
- const selectClass = computed(() =>
55
- escDark.value
56
- ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]'
57
- : 'rounded-md border border-gray-300 bg-white px-2 py-1.5 text-sm focus:border-blue-500 focus:outline-none',
58
- );
59
- </script>
60
-
61
- <template>
62
- <Transition
63
- enter-active-class="transition-all duration-200 ease-out"
64
- enter-from-class="translate-y-full opacity-0"
65
- enter-to-class="translate-y-0 opacity-100"
66
- leave-active-class="transition-all duration-150 ease-in"
67
- leave-from-class="translate-y-0 opacity-100"
68
- leave-to-class="translate-y-full opacity-0"
69
- >
70
- <div
71
- v-if="selectedIds.length > 0"
72
- :class="[
73
- 'fixed bottom-0 left-0 right-0 z-50 border-t px-6 py-3',
74
- escDark
75
- ? 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)]/95 backdrop-blur-xl'
76
- : 'border-gray-200 bg-white/95 backdrop-blur-xl shadow-lg',
77
- ]"
78
- >
79
- <div class="mx-auto flex max-w-7xl items-center gap-4">
80
- <span
81
- :class="['text-sm font-semibold', escDark ? 'text-[var(--esc-panel-text)]' : 'text-gray-900']"
82
- aria-live="polite"
83
- >
84
- {{ selectedIds.length }} ticket{{ selectedIds.length !== 1 ? 's' : '' }} selected
85
- </span>
86
-
87
- <select
88
- :class="selectClass"
89
- :disabled="processing"
90
- aria-label="Change status"
91
- @change="
92
- performAction('status', $event.target.value);
93
- $event.target.value = '';
94
- "
95
- >
96
- <option value="">Status...</option>
97
- <option v-for="o in statusOptions" :key="o.value" :value="o.value">{{ o.label }}</option>
98
- </select>
99
-
100
- <select
101
- :class="selectClass"
102
- :disabled="processing"
103
- aria-label="Change priority"
104
- @change="
105
- performAction('priority', $event.target.value);
106
- $event.target.value = '';
107
- "
108
- >
109
- <option value="">Priority...</option>
110
- <option v-for="o in priorityOptions" :key="o.value" :value="o.value">{{ o.label }}</option>
111
- </select>
112
-
113
- <select
114
- v-if="agents.length"
115
- :class="selectClass"
116
- :disabled="processing"
117
- @change="
118
- performAction('assign', $event.target.value);
119
- $event.target.value = '';
120
- "
121
- >
122
- <option value="">Assign to...</option>
123
- <option v-for="a in agents" :key="a.id" :value="a.id">{{ a.name }}</option>
124
- </select>
125
-
126
- <select
127
- v-if="departments.length"
128
- :class="selectClass"
129
- :disabled="processing"
130
- @change="
131
- performAction('department', $event.target.value);
132
- $event.target.value = '';
133
- "
134
- >
135
- <option value="">Department...</option>
136
- <option v-for="d in departments" :key="d.id" :value="d.id">{{ d.name }}</option>
137
- </select>
138
-
139
- <button
140
- :class="[
141
- 'rounded-lg px-3 py-1.5 text-sm font-medium transition-colors',
142
- escDark
143
- ? 'bg-rose-500/15 text-rose-400 ring-1 ring-rose-500/20 hover:bg-rose-500/25'
144
- : 'bg-red-50 text-red-600 ring-1 ring-red-200 hover:bg-red-100',
145
- ]"
146
- :disabled="processing"
147
- @click="performAction('delete', null)"
148
- >
149
- Delete
150
- </button>
151
-
152
- <button
153
- :class="[
154
- 'ml-auto rounded-lg px-3 py-1.5 text-sm font-medium transition-colors',
155
- escDark
156
- ? 'text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]'
157
- : 'text-gray-500 hover:bg-gray-100 hover:text-gray-700',
158
- ]"
159
- @click="emit('clear')"
160
- >
161
- Deselect All
162
- </button>
163
- </div>
164
- </div>
165
- </Transition>
166
- </template>
1
+ <script setup>
2
+ import { ref, computed, inject } from 'vue';
3
+ import { router } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({
6
+ selectedIds: { type: Array, required: true },
7
+ bulkRoute: { type: String, required: true },
8
+ agents: { type: Array, default: () => [] },
9
+ departments: { type: Array, default: () => [] },
10
+ });
11
+
12
+ const emit = defineEmits(['clear']);
13
+ const escDark = inject(
14
+ 'esc-dark',
15
+ computed(() => false),
16
+ );
17
+ const processing = ref(false);
18
+
19
+ function performAction(action, value) {
20
+ if (!props.selectedIds.length || processing.value) return;
21
+ processing.value = true;
22
+ router.post(
23
+ props.bulkRoute,
24
+ {
25
+ ticket_ids: props.selectedIds,
26
+ action,
27
+ value,
28
+ },
29
+ {
30
+ preserveScroll: true,
31
+ onSuccess: () => emit('clear'),
32
+ onFinish: () => {
33
+ processing.value = false;
34
+ },
35
+ },
36
+ );
37
+ }
38
+
39
+ const statusOptions = [
40
+ { value: 'in_progress', label: 'In Progress' },
41
+ { value: 'waiting_on_customer', label: 'Waiting on Customer' },
42
+ { value: 'resolved', label: 'Resolved' },
43
+ { value: 'closed', label: 'Closed' },
44
+ ];
45
+
46
+ const priorityOptions = [
47
+ { value: 'low', label: 'Low' },
48
+ { value: 'medium', label: 'Medium' },
49
+ { value: 'high', label: 'High' },
50
+ { value: 'urgent', label: 'Urgent' },
51
+ { value: 'critical', label: 'Critical' },
52
+ ];
53
+
54
+ const selectClass = computed(() =>
55
+ escDark.value
56
+ ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]'
57
+ : 'rounded-md border border-gray-300 bg-white px-2 py-1.5 text-sm focus:border-blue-500 focus:outline-none',
58
+ );
59
+ </script>
60
+
61
+ <template>
62
+ <Transition
63
+ enter-active-class="transition-all duration-200 ease-out"
64
+ enter-from-class="translate-y-full opacity-0"
65
+ enter-to-class="translate-y-0 opacity-100"
66
+ leave-active-class="transition-all duration-150 ease-in"
67
+ leave-from-class="translate-y-0 opacity-100"
68
+ leave-to-class="translate-y-full opacity-0"
69
+ >
70
+ <div
71
+ v-if="selectedIds.length > 0"
72
+ :class="[
73
+ 'fixed bottom-0 left-0 right-0 z-50 border-t px-6 py-3',
74
+ escDark
75
+ ? 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)]/95 backdrop-blur-xl'
76
+ : 'border-gray-200 bg-white/95 backdrop-blur-xl shadow-lg',
77
+ ]"
78
+ >
79
+ <div class="mx-auto flex max-w-7xl items-center gap-4">
80
+ <span
81
+ :class="['text-sm font-semibold', escDark ? 'text-[var(--esc-panel-text)]' : 'text-gray-900']"
82
+ aria-live="polite"
83
+ >
84
+ {{ selectedIds.length }} ticket{{ selectedIds.length !== 1 ? 's' : '' }} selected
85
+ </span>
86
+
87
+ <select
88
+ :class="selectClass"
89
+ :disabled="processing"
90
+ aria-label="Change status"
91
+ @change="
92
+ performAction('status', $event.target.value);
93
+ $event.target.value = '';
94
+ "
95
+ >
96
+ <option value="">Status...</option>
97
+ <option v-for="o in statusOptions" :key="o.value" :value="o.value">{{ o.label }}</option>
98
+ </select>
99
+
100
+ <select
101
+ :class="selectClass"
102
+ :disabled="processing"
103
+ aria-label="Change priority"
104
+ @change="
105
+ performAction('priority', $event.target.value);
106
+ $event.target.value = '';
107
+ "
108
+ >
109
+ <option value="">Priority...</option>
110
+ <option v-for="o in priorityOptions" :key="o.value" :value="o.value">{{ o.label }}</option>
111
+ </select>
112
+
113
+ <select
114
+ v-if="agents.length"
115
+ :class="selectClass"
116
+ :disabled="processing"
117
+ @change="
118
+ performAction('assign', $event.target.value);
119
+ $event.target.value = '';
120
+ "
121
+ >
122
+ <option value="">Assign to...</option>
123
+ <option v-for="a in agents" :key="a.id" :value="a.id">{{ a.name }}</option>
124
+ </select>
125
+
126
+ <select
127
+ v-if="departments.length"
128
+ :class="selectClass"
129
+ :disabled="processing"
130
+ @change="
131
+ performAction('department', $event.target.value);
132
+ $event.target.value = '';
133
+ "
134
+ >
135
+ <option value="">Department...</option>
136
+ <option v-for="d in departments" :key="d.id" :value="d.id">{{ d.name }}</option>
137
+ </select>
138
+
139
+ <button
140
+ :class="[
141
+ 'rounded-lg px-3 py-1.5 text-sm font-medium transition-colors',
142
+ escDark
143
+ ? 'bg-rose-500/15 text-rose-400 ring-1 ring-rose-500/20 hover:bg-rose-500/25'
144
+ : 'bg-red-50 text-red-600 ring-1 ring-red-200 hover:bg-red-100',
145
+ ]"
146
+ :disabled="processing"
147
+ @click="performAction('delete', null)"
148
+ >
149
+ Delete
150
+ </button>
151
+
152
+ <button
153
+ :class="[
154
+ 'ml-auto rounded-lg px-3 py-1.5 text-sm font-medium transition-colors',
155
+ escDark
156
+ ? 'text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]'
157
+ : 'text-gray-500 hover:bg-gray-100 hover:text-gray-700',
158
+ ]"
159
+ @click="emit('clear')"
160
+ >
161
+ Deselect All
162
+ </button>
163
+ </div>
164
+ </div>
165
+ </Transition>
166
+ </template>