@escalated-dev/escalated 0.7.0 → 0.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (181) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +36 -1
  3. package/package.json +16 -7
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +35 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +83 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +30 -8
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/README.md +13 -0
  91. package/src/locales/ar.json +727 -0
  92. package/src/locales/de.json +678 -430
  93. package/src/locales/en.json +717 -455
  94. package/src/locales/es.json +679 -430
  95. package/src/locales/fr.json +680 -431
  96. package/src/locales/index.js +12 -2
  97. package/src/locales/it.json +727 -0
  98. package/src/locales/ja.json +727 -0
  99. package/src/locales/ko.json +727 -0
  100. package/src/locales/nl.json +727 -0
  101. package/src/locales/pl.json +727 -0
  102. package/src/locales/pt-BR.json +727 -0
  103. package/src/locales/ru.json +727 -0
  104. package/src/locales/tr.json +727 -0
  105. package/src/locales/zh-CN.json +727 -0
  106. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  107. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  108. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  109. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  110. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  111. package/src/pages/Admin/Capacity/Index.vue +134 -134
  112. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  113. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  114. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  115. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  116. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  117. package/src/pages/Admin/Departments/Form.vue +75 -75
  118. package/src/pages/Admin/Departments/Index.vue +110 -109
  119. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  120. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  121. package/src/pages/Admin/Import/Connect.vue +0 -1
  122. package/src/pages/Admin/Import/Index.vue +1 -1
  123. package/src/pages/Admin/Import/Progress.vue +1 -1
  124. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  125. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  126. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  127. package/src/pages/Admin/Macros/Index.vue +448 -448
  128. package/src/pages/Admin/Plugins/Index.vue +327 -327
  129. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  130. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  131. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  132. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  133. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  134. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  135. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  136. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  138. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  139. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  140. package/src/pages/Admin/Reports.vue +206 -206
  141. package/src/pages/Admin/Roles/Form.vue +71 -71
  142. package/src/pages/Admin/Roles/Index.vue +122 -122
  143. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  144. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  145. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  146. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  147. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  148. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  149. package/src/pages/Admin/Settings.vue +1008 -468
  150. package/src/pages/Admin/Skills/Form.vue +193 -53
  151. package/src/pages/Admin/Skills/Index.vue +105 -94
  152. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  153. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  154. package/src/pages/Admin/Statuses/Form.vue +114 -114
  155. package/src/pages/Admin/Statuses/Index.vue +153 -153
  156. package/src/pages/Admin/Tags/Index.vue +191 -191
  157. package/src/pages/Admin/Tickets/Index.vue +126 -91
  158. package/src/pages/Admin/Tickets/Show.vue +29 -0
  159. package/src/pages/Admin/Users/Index.vue +145 -0
  160. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  161. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  162. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  163. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  164. package/src/pages/Admin/Workflows/Index.vue +235 -0
  165. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  166. package/src/pages/Agent/TicketIndex.vue +112 -88
  167. package/src/pages/Agent/TicketShow.vue +192 -60
  168. package/src/pages/Customer/Create.vue +1 -1
  169. package/src/pages/Customer/Index.vue +26 -1
  170. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  171. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  172. package/src/pages/Customer/Show.vue +69 -63
  173. package/src/pages/Guest/Create.vue +40 -15
  174. package/src/pages/Guest/Show.vue +124 -93
  175. package/src/plugin.js +26 -1
  176. package/src/utils/mentionHighlight.js +24 -0
  177. package/src/utils/sanitizeHtml.js +78 -64
  178. package/src/widget/EscalatedWidget.vue +804 -0
  179. package/src/widget/index.js +254 -0
  180. package/src/pages/Admin/Automations/Form.vue +0 -184
  181. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,165 +1,165 @@
1
- <script setup>
2
- import { ref, inject, computed } from 'vue';
3
- import { router } from '@inertiajs/vue3';
4
-
5
- const escDark = inject(
6
- 'esc-dark',
7
- computed(() => false),
8
- );
9
-
10
- const props = defineProps({
11
- conversation: { type: Object, required: true },
12
- ticketReference: { type: String, required: true },
13
- });
14
-
15
- const emit = defineEmits(['updated']);
16
- const replyBody = ref('');
17
- const submitting = ref(false);
18
- const expanded = ref(false);
19
-
20
- function submitReply() {
21
- if (!replyBody.value.trim() || submitting.value) return;
22
- submitting.value = true;
23
-
24
- router.post(
25
- route('escalated.admin.tickets.side-conversations.reply', [props.ticketReference, props.conversation.id]),
26
- { body: replyBody.value },
27
- {
28
- preserveScroll: true,
29
- onSuccess: () => {
30
- replyBody.value = '';
31
- emit('updated');
32
- },
33
- onFinish: () => {
34
- submitting.value = false;
35
- },
36
- },
37
- );
38
- }
39
-
40
- function closeConversation() {
41
- router.post(
42
- route('escalated.admin.tickets.side-conversations.close', [props.ticketReference, props.conversation.id]),
43
- {},
44
- {
45
- preserveScroll: true,
46
- onSuccess: () => emit('updated'),
47
- },
48
- );
49
- }
50
- </script>
51
-
52
- <template>
53
- <div
54
- :class="[
55
- 'rounded-lg border p-3',
56
- escDark ? 'border-white/[0.06] bg-white/[0.02]' : 'border-gray-200 bg-gray-50',
57
- ]"
58
- >
59
- <button
60
- class="flex w-full items-center justify-between"
61
- :aria-expanded="expanded"
62
- @click="expanded = !expanded"
63
- >
64
- <div class="flex items-center gap-2">
65
- <span
66
- :class="[
67
- 'inline-flex h-5 items-center rounded px-1.5 text-[10px] font-semibold uppercase',
68
- conversation.status === 'open'
69
- ? escDark
70
- ? 'bg-emerald-500/15 text-emerald-400'
71
- : 'bg-emerald-100 text-emerald-700'
72
- : escDark
73
- ? 'bg-neutral-500/15 text-neutral-400'
74
- : 'bg-gray-100 text-gray-500',
75
- ]"
76
- >
77
- {{ conversation.status }}
78
- </span>
79
- <span :class="['text-sm font-medium', escDark ? 'text-neutral-200' : 'text-gray-900']">
80
- {{ conversation.subject }}
81
- </span>
82
- <span :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']">
83
- {{ conversation.channel }}
84
- </span>
85
- </div>
86
- <svg
87
- :class="[
88
- 'h-4 w-4 transition-transform',
89
- escDark ? 'text-neutral-500' : 'text-gray-400',
90
- expanded && 'rotate-180',
91
- ]"
92
- fill="none"
93
- stroke="currentColor"
94
- stroke-width="1.5"
95
- viewBox="0 0 24 24"
96
- >
97
- <path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
98
- </svg>
99
- </button>
100
-
101
- <div v-if="expanded" class="mt-3 space-y-3">
102
- <!-- Replies -->
103
- <div
104
- v-for="reply in conversation.replies"
105
- :key="reply.id"
106
- :class="['border-l-2 pl-3', escDark ? 'border-white/[0.06]' : 'border-gray-200']"
107
- >
108
- <div class="flex items-center gap-2">
109
- <span :class="['text-xs font-medium', escDark ? 'text-neutral-300' : 'text-gray-700']">
110
- {{ reply.author?.name || 'System' }}
111
- </span>
112
- <span :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']">
113
- {{ reply.created_at }}
114
- </span>
115
- </div>
116
- <p :class="['mt-1 whitespace-pre-wrap text-sm', escDark ? 'text-neutral-400' : 'text-gray-600']">
117
- {{ reply.body }}
118
- </p>
119
- </div>
120
-
121
- <div
122
- v-if="!conversation.replies?.length"
123
- :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']"
124
- >
125
- No replies yet.
126
- </div>
127
-
128
- <!-- Reply form -->
129
- <div v-if="conversation.status === 'open'" class="pt-2">
130
- <textarea
131
- v-model="replyBody"
132
- rows="2"
133
- placeholder="Write a reply..."
134
- :class="[
135
- 'w-full rounded-lg border px-3 py-2 text-sm focus:outline-none focus:ring-1',
136
- escDark
137
- ? 'border-white/10 bg-neutral-950 text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:ring-white/10'
138
- : 'border-gray-300 bg-white text-gray-900 placeholder-gray-400 focus:border-blue-400 focus:ring-blue-200',
139
- ]"
140
- ></textarea>
141
- <div class="mt-2 flex items-center gap-2">
142
- <button
143
- :disabled="!replyBody.trim() || submitting"
144
- :class="[
145
- 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-3 py-1.5 text-xs font-medium text-white transition-all hover:from-cyan-400 hover:to-violet-400',
146
- (!replyBody.trim() || submitting) && 'cursor-not-allowed opacity-40',
147
- ]"
148
- @click="submitReply"
149
- >
150
- Reply
151
- </button>
152
- <button
153
- :class="[
154
- 'rounded-lg px-3 py-1.5 text-xs',
155
- escDark ? 'text-neutral-400 hover:text-neutral-300' : 'text-gray-500 hover:text-gray-700',
156
- ]"
157
- @click="closeConversation"
158
- >
159
- Close
160
- </button>
161
- </div>
162
- </div>
163
- </div>
164
- </div>
165
- </template>
1
+ <script setup>
2
+ import { ref, inject, computed } from 'vue';
3
+ import { router } from '@inertiajs/vue3';
4
+
5
+ const escDark = inject(
6
+ 'esc-dark',
7
+ computed(() => false),
8
+ );
9
+
10
+ const props = defineProps({
11
+ conversation: { type: Object, required: true },
12
+ ticketReference: { type: String, required: true },
13
+ });
14
+
15
+ const emit = defineEmits(['updated']);
16
+ const replyBody = ref('');
17
+ const submitting = ref(false);
18
+ const expanded = ref(false);
19
+
20
+ function submitReply() {
21
+ if (!replyBody.value.trim() || submitting.value) return;
22
+ submitting.value = true;
23
+
24
+ router.post(
25
+ route('escalated.admin.tickets.side-conversations.reply', [props.ticketReference, props.conversation.id]),
26
+ { body: replyBody.value },
27
+ {
28
+ preserveScroll: true,
29
+ onSuccess: () => {
30
+ replyBody.value = '';
31
+ emit('updated');
32
+ },
33
+ onFinish: () => {
34
+ submitting.value = false;
35
+ },
36
+ },
37
+ );
38
+ }
39
+
40
+ function closeConversation() {
41
+ router.post(
42
+ route('escalated.admin.tickets.side-conversations.close', [props.ticketReference, props.conversation.id]),
43
+ {},
44
+ {
45
+ preserveScroll: true,
46
+ onSuccess: () => emit('updated'),
47
+ },
48
+ );
49
+ }
50
+ </script>
51
+
52
+ <template>
53
+ <div
54
+ :class="[
55
+ 'rounded-lg border p-3',
56
+ escDark ? 'border-white/[0.06] bg-white/[0.02]' : 'border-gray-200 bg-gray-50',
57
+ ]"
58
+ >
59
+ <button
60
+ class="flex w-full items-center justify-between"
61
+ :aria-expanded="expanded"
62
+ @click="expanded = !expanded"
63
+ >
64
+ <div class="flex items-center gap-2">
65
+ <span
66
+ :class="[
67
+ 'inline-flex h-5 items-center rounded px-1.5 text-[10px] font-semibold uppercase',
68
+ conversation.status === 'open'
69
+ ? escDark
70
+ ? 'bg-emerald-500/15 text-emerald-400'
71
+ : 'bg-emerald-100 text-emerald-700'
72
+ : escDark
73
+ ? 'bg-neutral-500/15 text-neutral-400'
74
+ : 'bg-gray-100 text-gray-500',
75
+ ]"
76
+ >
77
+ {{ conversation.status }}
78
+ </span>
79
+ <span :class="['text-sm font-medium', escDark ? 'text-neutral-200' : 'text-gray-900']">
80
+ {{ conversation.subject }}
81
+ </span>
82
+ <span :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']">
83
+ {{ conversation.channel }}
84
+ </span>
85
+ </div>
86
+ <svg
87
+ :class="[
88
+ 'h-4 w-4 transition-transform',
89
+ escDark ? 'text-neutral-500' : 'text-gray-400',
90
+ expanded && 'rotate-180',
91
+ ]"
92
+ fill="none"
93
+ stroke="currentColor"
94
+ stroke-width="1.5"
95
+ viewBox="0 0 24 24"
96
+ >
97
+ <path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
98
+ </svg>
99
+ </button>
100
+
101
+ <div v-if="expanded" class="mt-3 space-y-3">
102
+ <!-- Replies -->
103
+ <div
104
+ v-for="reply in conversation.replies"
105
+ :key="reply.id"
106
+ :class="['border-l-2 pl-3', escDark ? 'border-white/[0.06]' : 'border-gray-200']"
107
+ >
108
+ <div class="flex items-center gap-2">
109
+ <span :class="['text-xs font-medium', escDark ? 'text-neutral-300' : 'text-gray-700']">
110
+ {{ reply.author?.name || 'System' }}
111
+ </span>
112
+ <span :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']">
113
+ {{ reply.created_at }}
114
+ </span>
115
+ </div>
116
+ <p :class="['mt-1 whitespace-pre-wrap text-sm', escDark ? 'text-neutral-400' : 'text-gray-600']">
117
+ {{ reply.body }}
118
+ </p>
119
+ </div>
120
+
121
+ <div
122
+ v-if="!conversation.replies?.length"
123
+ :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']"
124
+ >
125
+ No replies yet.
126
+ </div>
127
+
128
+ <!-- Reply form -->
129
+ <div v-if="conversation.status === 'open'" class="pt-2">
130
+ <textarea
131
+ v-model="replyBody"
132
+ rows="2"
133
+ placeholder="Write a reply..."
134
+ :class="[
135
+ 'w-full rounded-lg border px-3 py-2 text-sm focus:outline-none focus:ring-1',
136
+ escDark
137
+ ? 'border-white/10 bg-neutral-950 text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:ring-white/10'
138
+ : 'border-gray-300 bg-white text-gray-900 placeholder-gray-400 focus:border-blue-400 focus:ring-blue-200',
139
+ ]"
140
+ ></textarea>
141
+ <div class="mt-2 flex items-center gap-2">
142
+ <button
143
+ :disabled="!replyBody.trim() || submitting"
144
+ :class="[
145
+ 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-3 py-1.5 text-xs font-medium text-white transition-all hover:from-cyan-400 hover:to-violet-400',
146
+ (!replyBody.trim() || submitting) && 'cursor-not-allowed opacity-40',
147
+ ]"
148
+ @click="submitReply"
149
+ >
150
+ Reply
151
+ </button>
152
+ <button
153
+ :class="[
154
+ 'rounded-lg px-3 py-1.5 text-xs',
155
+ escDark ? 'text-neutral-400 hover:text-neutral-300' : 'text-gray-500 hover:text-gray-700',
156
+ ]"
157
+ @click="closeConversation"
158
+ >
159
+ Close
160
+ </button>
161
+ </div>
162
+ </div>
163
+ </div>
164
+ </div>
165
+ </template>
@@ -1,147 +1,147 @@
1
- <script setup>
2
- import { ref, onMounted } from 'vue';
3
- import { router } from '@inertiajs/vue3';
4
- import SideConversation from './SideConversation.vue';
5
-
6
- const props = defineProps({
7
- ticketReference: { type: String, required: true },
8
- });
9
-
10
- const conversations = ref([]);
11
- const expanded = ref(true);
12
- const showNew = ref(false);
13
- const newSubject = ref('');
14
- const newChannel = ref('internal');
15
- const newBody = ref('');
16
- const creating = ref(false);
17
-
18
- onMounted(() => {
19
- fetchConversations();
20
- });
21
-
22
- async function fetchConversations() {
23
- try {
24
- const response = await fetch(route('escalated.admin.tickets.side-conversations.index', props.ticketReference), {
25
- headers: {
26
- Accept: 'application/json',
27
- 'X-Requested-With': 'XMLHttpRequest',
28
- 'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
29
- },
30
- });
31
- if (response.ok) {
32
- const data = await response.json();
33
- conversations.value = data.conversations || [];
34
- }
35
- } catch {
36
- // silently ignore
37
- }
38
- }
39
-
40
- function createConversation() {
41
- if (!newSubject.value.trim() || !newBody.value.trim() || creating.value) return;
42
- creating.value = true;
43
-
44
- router.post(
45
- route('escalated.admin.tickets.side-conversations.store', props.ticketReference),
46
- {
47
- subject: newSubject.value,
48
- channel: newChannel.value,
49
- body: newBody.value,
50
- },
51
- {
52
- preserveScroll: true,
53
- onSuccess: () => {
54
- newSubject.value = '';
55
- newBody.value = '';
56
- newChannel.value = 'internal';
57
- showNew.value = false;
58
- fetchConversations();
59
- },
60
- onFinish: () => {
61
- creating.value = false;
62
- },
63
- },
64
- );
65
- }
66
- </script>
67
-
68
- <template>
69
- <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4">
70
- <button
71
- class="flex w-full items-center justify-between text-sm font-semibold text-neutral-200"
72
- @click="expanded = !expanded"
73
- >
74
- <span>Side Conversations ({{ conversations.length }})</span>
75
- <svg
76
- :class="['h-4 w-4 text-neutral-500 transition-transform', expanded && 'rotate-180']"
77
- fill="none"
78
- stroke="currentColor"
79
- stroke-width="1.5"
80
- viewBox="0 0 24 24"
81
- >
82
- <path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
83
- </svg>
84
- </button>
85
-
86
- <div v-if="expanded" class="mt-3 space-y-3">
87
- <SideConversation
88
- v-for="conv in conversations"
89
- :key="conv.id"
90
- :conversation="conv"
91
- :ticket-reference="ticketReference"
92
- @updated="fetchConversations"
93
- />
94
-
95
- <div v-if="!conversations.length && !showNew" class="text-xs text-neutral-500">No side conversations.</div>
96
-
97
- <!-- New conversation form -->
98
- <div v-if="showNew" class="rounded-lg border border-white/[0.06] bg-white/[0.02] p-3 space-y-2">
99
- <input
100
- v-model="newSubject"
101
- type="text"
102
- placeholder="Subject..."
103
- class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
104
- />
105
- <select
106
- v-model="newChannel"
107
- class="rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none"
108
- >
109
- <option value="internal">Internal</option>
110
- <option value="email">Email</option>
111
- </select>
112
- <textarea
113
- v-model="newBody"
114
- rows="3"
115
- placeholder="Write the first message..."
116
- class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
117
- ></textarea>
118
- <div class="flex gap-2">
119
- <button
120
- :disabled="!newSubject.trim() || !newBody.trim() || creating"
121
- :class="[
122
- 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-3 py-1.5 text-xs font-medium text-white transition-all hover:from-cyan-400 hover:to-violet-400',
123
- (!newSubject.trim() || !newBody.trim() || creating) && 'cursor-not-allowed opacity-40',
124
- ]"
125
- @click="createConversation"
126
- >
127
- Create
128
- </button>
129
- <button
130
- class="rounded-lg px-3 py-1.5 text-xs text-neutral-400 hover:text-neutral-300"
131
- @click="showNew = false"
132
- >
133
- Cancel
134
- </button>
135
- </div>
136
- </div>
137
-
138
- <button
139
- v-if="!showNew"
140
- class="w-full rounded-lg border border-dashed border-white/[0.08] py-2 text-xs text-neutral-400 transition-colors hover:border-white/[0.15] hover:text-neutral-300"
141
- @click="showNew = true"
142
- >
143
- + New Side Conversation
144
- </button>
145
- </div>
146
- </div>
147
- </template>
1
+ <script setup>
2
+ import { ref, onMounted } from 'vue';
3
+ import { router } from '@inertiajs/vue3';
4
+ import SideConversation from './SideConversation.vue';
5
+
6
+ const props = defineProps({
7
+ ticketReference: { type: String, required: true },
8
+ });
9
+
10
+ const conversations = ref([]);
11
+ const expanded = ref(true);
12
+ const showNew = ref(false);
13
+ const newSubject = ref('');
14
+ const newChannel = ref('internal');
15
+ const newBody = ref('');
16
+ const creating = ref(false);
17
+
18
+ onMounted(() => {
19
+ fetchConversations();
20
+ });
21
+
22
+ async function fetchConversations() {
23
+ try {
24
+ const response = await fetch(route('escalated.admin.tickets.side-conversations.index', props.ticketReference), {
25
+ headers: {
26
+ Accept: 'application/json',
27
+ 'X-Requested-With': 'XMLHttpRequest',
28
+ 'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
29
+ },
30
+ });
31
+ if (response.ok) {
32
+ const data = await response.json();
33
+ conversations.value = data.conversations || [];
34
+ }
35
+ } catch {
36
+ // silently ignore
37
+ }
38
+ }
39
+
40
+ function createConversation() {
41
+ if (!newSubject.value.trim() || !newBody.value.trim() || creating.value) return;
42
+ creating.value = true;
43
+
44
+ router.post(
45
+ route('escalated.admin.tickets.side-conversations.store', props.ticketReference),
46
+ {
47
+ subject: newSubject.value,
48
+ channel: newChannel.value,
49
+ body: newBody.value,
50
+ },
51
+ {
52
+ preserveScroll: true,
53
+ onSuccess: () => {
54
+ newSubject.value = '';
55
+ newBody.value = '';
56
+ newChannel.value = 'internal';
57
+ showNew.value = false;
58
+ fetchConversations();
59
+ },
60
+ onFinish: () => {
61
+ creating.value = false;
62
+ },
63
+ },
64
+ );
65
+ }
66
+ </script>
67
+
68
+ <template>
69
+ <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4">
70
+ <button
71
+ class="flex w-full items-center justify-between text-sm font-semibold text-neutral-200"
72
+ @click="expanded = !expanded"
73
+ >
74
+ <span>Side Conversations ({{ conversations.length }})</span>
75
+ <svg
76
+ :class="['h-4 w-4 text-neutral-500 transition-transform', expanded && 'rotate-180']"
77
+ fill="none"
78
+ stroke="currentColor"
79
+ stroke-width="1.5"
80
+ viewBox="0 0 24 24"
81
+ >
82
+ <path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
83
+ </svg>
84
+ </button>
85
+
86
+ <div v-if="expanded" class="mt-3 space-y-3">
87
+ <SideConversation
88
+ v-for="conv in conversations"
89
+ :key="conv.id"
90
+ :conversation="conv"
91
+ :ticket-reference="ticketReference"
92
+ @updated="fetchConversations"
93
+ />
94
+
95
+ <div v-if="!conversations.length && !showNew" class="text-xs text-neutral-500">No side conversations.</div>
96
+
97
+ <!-- New conversation form -->
98
+ <div v-if="showNew" class="rounded-lg border border-white/[0.06] bg-white/[0.02] p-3 space-y-2">
99
+ <input
100
+ v-model="newSubject"
101
+ type="text"
102
+ placeholder="Subject..."
103
+ class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
104
+ />
105
+ <select
106
+ v-model="newChannel"
107
+ class="rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none"
108
+ >
109
+ <option value="internal">Internal</option>
110
+ <option value="email">Email</option>
111
+ </select>
112
+ <textarea
113
+ v-model="newBody"
114
+ rows="3"
115
+ placeholder="Write the first message..."
116
+ class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
117
+ ></textarea>
118
+ <div class="flex gap-2">
119
+ <button
120
+ :disabled="!newSubject.trim() || !newBody.trim() || creating"
121
+ :class="[
122
+ 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-3 py-1.5 text-xs font-medium text-white transition-all hover:from-cyan-400 hover:to-violet-400',
123
+ (!newSubject.trim() || !newBody.trim() || creating) && 'cursor-not-allowed opacity-40',
124
+ ]"
125
+ @click="createConversation"
126
+ >
127
+ Create
128
+ </button>
129
+ <button
130
+ class="rounded-lg px-3 py-1.5 text-xs text-neutral-400 hover:text-neutral-300"
131
+ @click="showNew = false"
132
+ >
133
+ Cancel
134
+ </button>
135
+ </div>
136
+ </div>
137
+
138
+ <button
139
+ v-if="!showNew"
140
+ class="w-full rounded-lg border border-dashed border-white/[0.08] py-2 text-xs text-neutral-400 transition-colors hover:border-white/[0.15] hover:text-neutral-300"
141
+ @click="showNew = true"
142
+ >
143
+ + New Side Conversation
144
+ </button>
145
+ </div>
146
+ </div>
147
+ </template>