@escalated-dev/escalated 0.7.0 → 0.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (181) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +36 -1
  3. package/package.json +16 -7
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +35 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +83 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +30 -8
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/README.md +13 -0
  91. package/src/locales/ar.json +727 -0
  92. package/src/locales/de.json +678 -430
  93. package/src/locales/en.json +717 -455
  94. package/src/locales/es.json +679 -430
  95. package/src/locales/fr.json +680 -431
  96. package/src/locales/index.js +12 -2
  97. package/src/locales/it.json +727 -0
  98. package/src/locales/ja.json +727 -0
  99. package/src/locales/ko.json +727 -0
  100. package/src/locales/nl.json +727 -0
  101. package/src/locales/pl.json +727 -0
  102. package/src/locales/pt-BR.json +727 -0
  103. package/src/locales/ru.json +727 -0
  104. package/src/locales/tr.json +727 -0
  105. package/src/locales/zh-CN.json +727 -0
  106. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  107. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  108. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  109. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  110. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  111. package/src/pages/Admin/Capacity/Index.vue +134 -134
  112. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  113. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  114. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  115. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  116. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  117. package/src/pages/Admin/Departments/Form.vue +75 -75
  118. package/src/pages/Admin/Departments/Index.vue +110 -109
  119. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  120. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  121. package/src/pages/Admin/Import/Connect.vue +0 -1
  122. package/src/pages/Admin/Import/Index.vue +1 -1
  123. package/src/pages/Admin/Import/Progress.vue +1 -1
  124. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  125. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  126. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  127. package/src/pages/Admin/Macros/Index.vue +448 -448
  128. package/src/pages/Admin/Plugins/Index.vue +327 -327
  129. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  130. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  131. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  132. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  133. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  134. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  135. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  136. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  138. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  139. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  140. package/src/pages/Admin/Reports.vue +206 -206
  141. package/src/pages/Admin/Roles/Form.vue +71 -71
  142. package/src/pages/Admin/Roles/Index.vue +122 -122
  143. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  144. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  145. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  146. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  147. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  148. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  149. package/src/pages/Admin/Settings.vue +1008 -468
  150. package/src/pages/Admin/Skills/Form.vue +193 -53
  151. package/src/pages/Admin/Skills/Index.vue +105 -94
  152. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  153. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  154. package/src/pages/Admin/Statuses/Form.vue +114 -114
  155. package/src/pages/Admin/Statuses/Index.vue +153 -153
  156. package/src/pages/Admin/Tags/Index.vue +191 -191
  157. package/src/pages/Admin/Tickets/Index.vue +126 -91
  158. package/src/pages/Admin/Tickets/Show.vue +29 -0
  159. package/src/pages/Admin/Users/Index.vue +145 -0
  160. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  161. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  162. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  163. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  164. package/src/pages/Admin/Workflows/Index.vue +235 -0
  165. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  166. package/src/pages/Agent/TicketIndex.vue +112 -88
  167. package/src/pages/Agent/TicketShow.vue +192 -60
  168. package/src/pages/Customer/Create.vue +1 -1
  169. package/src/pages/Customer/Index.vue +26 -1
  170. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  171. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  172. package/src/pages/Customer/Show.vue +69 -63
  173. package/src/pages/Guest/Create.vue +40 -15
  174. package/src/pages/Guest/Show.vue +124 -93
  175. package/src/plugin.js +26 -1
  176. package/src/utils/mentionHighlight.js +24 -0
  177. package/src/utils/sanitizeHtml.js +78 -64
  178. package/src/widget/EscalatedWidget.vue +804 -0
  179. package/src/widget/index.js +254 -0
  180. package/src/pages/Admin/Automations/Form.vue +0 -184
  181. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,109 +1,110 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { Link, router } from '@inertiajs/vue3';
4
-
5
- defineProps({ departments: Array });
6
-
7
- function destroy(id) {
8
- if (confirm('Delete this department?')) {
9
- router.delete(route('escalated.admin.departments.destroy', id));
10
- }
11
- }
12
- </script>
13
-
14
- <template>
15
- <EscalatedLayout title="Departments">
16
- <div class="mb-4 flex justify-end">
17
- <Link
18
- :href="route('escalated.admin.departments.create')"
19
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
20
- >
21
- Add Department
22
- </Link>
23
- </div>
24
- <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
25
- <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
26
- <thead>
27
- <tr class="bg-[var(--esc-panel-hover)]">
28
- <th
29
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
30
- >
31
- Name
32
- </th>
33
- <th
34
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
- >
36
- Tickets
37
- </th>
38
- <th
39
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
- >
41
- Agents
42
- </th>
43
- <th
44
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
45
- >
46
- Active
47
- </th>
48
- <th
49
- class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
50
- >
51
- Actions
52
- </th>
53
- </tr>
54
- </thead>
55
- <tbody class="divide-y divide-[var(--esc-panel-border)]">
56
- <tr
57
- v-for="dept in departments"
58
- :key="dept.id"
59
- class="transition-colors hover:bg-[var(--esc-panel-hover)]"
60
- >
61
- <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
62
- {{ dept.name }}
63
- </td>
64
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
65
- {{ dept.tickets_count }}
66
- </td>
67
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ dept.agents_count }}</td>
68
- <td class="px-4 py-3 text-sm">
69
- <span :class="dept.is_active ? 'text-emerald-400' : 'text-[var(--esc-panel-text-muted)]'">{{
70
- dept.is_active ? 'Yes' : 'No'
71
- }}</span>
72
- </td>
73
- <td class="px-4 py-3 text-right text-sm">
74
- <Link
75
- :href="route('escalated.admin.departments.edit', dept.id)"
76
- class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
77
- >Edit</Link
78
- >
79
- <button class="ml-3 text-rose-400 hover:text-rose-300" @click="destroy(dept.id)">
80
- Delete
81
- </button>
82
- </td>
83
- </tr>
84
- <tr v-if="!departments?.length">
85
- <td colspan="5" class="px-4 py-12 text-center">
86
- <svg
87
- class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
88
- fill="none"
89
- stroke="currentColor"
90
- stroke-width="1.5"
91
- viewBox="0 0 24 24"
92
- >
93
- <path
94
- stroke-linecap="round"
95
- stroke-linejoin="round"
96
- d="M2.25 7.125C2.25 6.504 2.754 6 3.375 6h6c.621 0 1.125.504 1.125 1.125v3.75c0 .621-.504 1.125-1.125 1.125h-6a1.125 1.125 0 01-1.125-1.125v-3.75zM14.25 8.625c0-.621.504-1.125 1.125-1.125h5.25c.621 0 1.125.504 1.125 1.125v8.25c0 .621-.504 1.125-1.125 1.125h-5.25a1.125 1.125 0 01-1.125-1.125v-8.25zM3.75 16.125c0-.621.504-1.125 1.125-1.125h5.25c.621 0 1.125.504 1.125 1.125v2.25c0 .621-.504 1.125-1.125 1.125h-5.25a1.125 1.125 0 01-1.125-1.125v-2.25z"
97
- />
98
- </svg>
99
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No departments yet</p>
100
- <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
101
- Create your first department to organize tickets
102
- </p>
103
- </td>
104
- </tr>
105
- </tbody>
106
- </table>
107
- </div>
108
- </EscalatedLayout>
109
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { Link, router } from '@inertiajs/vue3';
4
+
5
+ defineProps({ departments: Array });
6
+
7
+ function destroy(id) {
8
+ if (confirm('Delete this department?')) {
9
+ router.delete(route('escalated.admin.departments.destroy', id));
10
+ }
11
+ }
12
+ </script>
13
+
14
+ <template>
15
+ <EscalatedLayout title="Departments">
16
+ <div class="mb-4 flex justify-end">
17
+ <Link
18
+ :href="route('escalated.admin.departments.create')"
19
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
20
+ >
21
+ Add Department
22
+ </Link>
23
+ </div>
24
+ <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
25
+ <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
26
+ <thead>
27
+ <tr class="bg-[var(--esc-panel-hover)]">
28
+ <th
29
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
30
+ >
31
+ Name
32
+ </th>
33
+ <th
34
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
+ >
36
+ Tickets
37
+ </th>
38
+ <th
39
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
+ >
41
+ Agents
42
+ </th>
43
+ <th
44
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
45
+ >
46
+ Active
47
+ </th>
48
+ <th
49
+ class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
50
+ >
51
+ Actions
52
+ </th>
53
+ </tr>
54
+ </thead>
55
+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
56
+ <tr
57
+ v-for="dept in departments"
58
+ :key="dept.id"
59
+ class="transition-colors hover:bg-[var(--esc-panel-hover)]"
60
+ >
61
+ <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
62
+ {{ dept.name }}
63
+ </td>
64
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
65
+ {{ dept.tickets_count }}
66
+ </td>
67
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ dept.agents_count }}</td>
68
+ <td class="px-4 py-3 text-sm">
69
+ <span :class="dept.is_active ? 'text-emerald-400' : 'text-[var(--esc-panel-text-muted)]'">{{
70
+ dept.is_active ? 'Yes' : 'No'
71
+ }}</span>
72
+ </td>
73
+ <td class="px-4 py-3 text-right text-sm">
74
+ <Link
75
+ :href="route('escalated.admin.departments.edit', dept.id)"
76
+ class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
77
+ >
78
+ Edit
79
+ </Link>
80
+ <button class="ml-3 text-rose-400 hover:text-rose-300" @click="destroy(dept.id)">
81
+ Delete
82
+ </button>
83
+ </td>
84
+ </tr>
85
+ <tr v-if="!departments?.length">
86
+ <td colspan="5" class="px-4 py-12 text-center">
87
+ <svg
88
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
89
+ fill="none"
90
+ stroke="currentColor"
91
+ stroke-width="1.5"
92
+ viewBox="0 0 24 24"
93
+ >
94
+ <path
95
+ stroke-linecap="round"
96
+ stroke-linejoin="round"
97
+ d="M2.25 7.125C2.25 6.504 2.754 6 3.375 6h6c.621 0 1.125.504 1.125 1.125v3.75c0 .621-.504 1.125-1.125 1.125h-6a1.125 1.125 0 01-1.125-1.125v-3.75zM14.25 8.625c0-.621.504-1.125 1.125-1.125h5.25c.621 0 1.125.504 1.125 1.125v8.25c0 .621-.504 1.125-1.125 1.125h-5.25a1.125 1.125 0 01-1.125-1.125v-8.25zM3.75 16.125c0-.621.504-1.125 1.125-1.125h5.25c.621 0 1.125.504 1.125 1.125v2.25c0 .621-.504 1.125-1.125 1.125h-5.25a1.125 1.125 0 01-1.125-1.125v-2.25z"
98
+ />
99
+ </svg>
100
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No departments yet</p>
101
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
102
+ Create your first department to organize tickets
103
+ </p>
104
+ </td>
105
+ </tr>
106
+ </tbody>
107
+ </table>
108
+ </div>
109
+ </EscalatedLayout>
110
+ </template>
@@ -1,157 +1,157 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { useForm } from '@inertiajs/vue3';
4
-
5
- const props = defineProps({ rule: { type: Object, default: null } });
6
-
7
- const form = useForm({
8
- name: props.rule?.name || '',
9
- description: props.rule?.description || '',
10
- trigger_type: props.rule?.trigger_type || 'time_based',
11
- conditions: props.rule?.conditions || [{ field: '', value: '' }],
12
- actions: props.rule?.actions || [{ type: '', value: '' }],
13
- order: props.rule?.order ?? 0,
14
- is_active: props.rule?.is_active ?? true,
15
- });
16
-
17
- function addCondition() {
18
- form.conditions.push({ field: '', value: '' });
19
- }
20
- function removeCondition(idx) {
21
- form.conditions.splice(idx, 1);
22
- }
23
- function addAction() {
24
- form.actions.push({ type: '', value: '' });
25
- }
26
- function removeAction(idx) {
27
- form.actions.splice(idx, 1);
28
- }
29
-
30
- function submit() {
31
- if (props.rule) {
32
- form.put(route('escalated.admin.escalation-rules.update', props.rule.id));
33
- } else {
34
- form.post(route('escalated.admin.escalation-rules.store'));
35
- }
36
- }
37
- </script>
38
-
39
- <template>
40
- <EscalatedLayout :title="rule ? 'Edit Escalation Rule' : 'New Escalation Rule'">
41
- <form
42
- class="mx-auto max-w-lg space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
43
- @submit.prevent="submit"
44
- >
45
- <div>
46
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
47
- <input
48
- v-model="form.name"
49
- type="text"
50
- required
51
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
52
- />
53
- </div>
54
- <div>
55
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Trigger Type</label>
56
- <select
57
- v-model="form.trigger_type"
58
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
59
- >
60
- <option value="time_based">Time Based</option>
61
- <option value="sla_breach">SLA Breach</option>
62
- <option value="priority_based">Priority Based</option>
63
- </select>
64
- </div>
65
- <div>
66
- <div class="mb-2 flex items-center justify-between">
67
- <label class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">Conditions</label>
68
- <button
69
- type="button"
70
- class="text-sm text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
71
- @click="addCondition"
72
- >
73
- + Add
74
- </button>
75
- </div>
76
- <div v-for="(cond, idx) in form.conditions" :key="idx" class="mb-2 flex gap-2">
77
- <select
78
- v-model="cond.field"
79
- class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
80
- >
81
- <option value="status">Status</option>
82
- <option value="priority">Priority</option>
83
- <option value="assigned">Assignment</option>
84
- <option value="age_hours">Age (hours)</option>
85
- <option value="no_response_hours">No Response (hours)</option>
86
- <option value="sla_breached">SLA Breached</option>
87
- </select>
88
- <input
89
- v-model="cond.value"
90
- class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
91
- placeholder="Value"
92
- />
93
- <button type="button" class="text-rose-400 hover:text-rose-300" @click="removeCondition(idx)">
94
- &times;
95
- </button>
96
- </div>
97
- </div>
98
- <div>
99
- <div class="mb-2 flex items-center justify-between">
100
- <label class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">Actions</label>
101
- <button
102
- type="button"
103
- class="text-sm text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
104
- @click="addAction"
105
- >
106
- + Add
107
- </button>
108
- </div>
109
- <div v-for="(action, idx) in form.actions" :key="idx" class="mb-2 flex gap-2">
110
- <select
111
- v-model="action.type"
112
- class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
113
- >
114
- <option value="escalate">Escalate</option>
115
- <option value="change_priority">Change Priority</option>
116
- <option value="assign_to">Assign To</option>
117
- <option value="change_department">Change Department</option>
118
- </select>
119
- <input
120
- v-model="action.value"
121
- class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
122
- placeholder="Value"
123
- />
124
- <button type="button" class="text-rose-400 hover:text-rose-300" @click="removeAction(idx)">
125
- &times;
126
- </button>
127
- </div>
128
- </div>
129
- <div>
130
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Order</label>
131
- <input
132
- v-model.number="form.order"
133
- type="number"
134
- min="0"
135
- class="mt-1 w-24 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
136
- />
137
- </div>
138
- <label class="flex items-center gap-2">
139
- <input
140
- v-model="form.is_active"
141
- type="checkbox"
142
- class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-[var(--esc-panel-text)] focus:ring-[var(--esc-panel-border-input)]"
143
- />
144
- <span class="text-sm text-[var(--esc-panel-text-secondary)]">Active</span>
145
- </label>
146
- <div class="flex justify-end">
147
- <button
148
- type="submit"
149
- :disabled="form.processing"
150
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
151
- >
152
- {{ rule ? 'Update' : 'Create' }}
153
- </button>
154
- </div>
155
- </form>
156
- </EscalatedLayout>
157
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { useForm } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({ rule: { type: Object, default: null } });
6
+
7
+ const form = useForm({
8
+ name: props.rule?.name || '',
9
+ description: props.rule?.description || '',
10
+ trigger_type: props.rule?.trigger_type || 'time_based',
11
+ conditions: props.rule?.conditions || [{ field: '', value: '' }],
12
+ actions: props.rule?.actions || [{ type: '', value: '' }],
13
+ order: props.rule?.order ?? 0,
14
+ is_active: props.rule?.is_active ?? true,
15
+ });
16
+
17
+ function addCondition() {
18
+ form.conditions.push({ field: '', value: '' });
19
+ }
20
+ function removeCondition(idx) {
21
+ form.conditions.splice(idx, 1);
22
+ }
23
+ function addAction() {
24
+ form.actions.push({ type: '', value: '' });
25
+ }
26
+ function removeAction(idx) {
27
+ form.actions.splice(idx, 1);
28
+ }
29
+
30
+ function submit() {
31
+ if (props.rule) {
32
+ form.put(route('escalated.admin.escalation-rules.update', props.rule.id));
33
+ } else {
34
+ form.post(route('escalated.admin.escalation-rules.store'));
35
+ }
36
+ }
37
+ </script>
38
+
39
+ <template>
40
+ <EscalatedLayout :title="rule ? 'Edit Escalation Rule' : 'New Escalation Rule'">
41
+ <form
42
+ class="mx-auto max-w-lg space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
43
+ @submit.prevent="submit"
44
+ >
45
+ <div>
46
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
47
+ <input
48
+ v-model="form.name"
49
+ type="text"
50
+ required
51
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
52
+ />
53
+ </div>
54
+ <div>
55
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Trigger Type</label>
56
+ <select
57
+ v-model="form.trigger_type"
58
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
59
+ >
60
+ <option value="time_based">Time Based</option>
61
+ <option value="sla_breach">SLA Breach</option>
62
+ <option value="priority_based">Priority Based</option>
63
+ </select>
64
+ </div>
65
+ <div>
66
+ <div class="mb-2 flex items-center justify-between">
67
+ <label class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">Conditions</label>
68
+ <button
69
+ type="button"
70
+ class="text-sm text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
71
+ @click="addCondition"
72
+ >
73
+ + Add
74
+ </button>
75
+ </div>
76
+ <div v-for="(cond, idx) in form.conditions" :key="idx" class="mb-2 flex gap-2">
77
+ <select
78
+ v-model="cond.field"
79
+ class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
80
+ >
81
+ <option value="status">Status</option>
82
+ <option value="priority">Priority</option>
83
+ <option value="assigned">Assignment</option>
84
+ <option value="age_hours">Age (hours)</option>
85
+ <option value="no_response_hours">No Response (hours)</option>
86
+ <option value="sla_breached">SLA Breached</option>
87
+ </select>
88
+ <input
89
+ v-model="cond.value"
90
+ class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
91
+ placeholder="Value"
92
+ />
93
+ <button type="button" class="text-rose-400 hover:text-rose-300" @click="removeCondition(idx)">
94
+ &times;
95
+ </button>
96
+ </div>
97
+ </div>
98
+ <div>
99
+ <div class="mb-2 flex items-center justify-between">
100
+ <label class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">Actions</label>
101
+ <button
102
+ type="button"
103
+ class="text-sm text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
104
+ @click="addAction"
105
+ >
106
+ + Add
107
+ </button>
108
+ </div>
109
+ <div v-for="(action, idx) in form.actions" :key="idx" class="mb-2 flex gap-2">
110
+ <select
111
+ v-model="action.type"
112
+ class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
113
+ >
114
+ <option value="escalate">Escalate</option>
115
+ <option value="change_priority">Change Priority</option>
116
+ <option value="assign_to">Assign To</option>
117
+ <option value="change_department">Change Department</option>
118
+ </select>
119
+ <input
120
+ v-model="action.value"
121
+ class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
122
+ placeholder="Value"
123
+ />
124
+ <button type="button" class="text-rose-400 hover:text-rose-300" @click="removeAction(idx)">
125
+ &times;
126
+ </button>
127
+ </div>
128
+ </div>
129
+ <div>
130
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Order</label>
131
+ <input
132
+ v-model.number="form.order"
133
+ type="number"
134
+ min="0"
135
+ class="mt-1 w-24 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
136
+ />
137
+ </div>
138
+ <label class="flex items-center gap-2">
139
+ <input
140
+ v-model="form.is_active"
141
+ type="checkbox"
142
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-[var(--esc-panel-text)] focus:ring-[var(--esc-panel-border-input)]"
143
+ />
144
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Active</span>
145
+ </label>
146
+ <div class="flex justify-end">
147
+ <button
148
+ type="submit"
149
+ :disabled="form.processing"
150
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
151
+ >
152
+ {{ rule ? 'Update' : 'Create' }}
153
+ </button>
154
+ </div>
155
+ </form>
156
+ </EscalatedLayout>
157
+ </template>