@escalated-dev/escalated 0.7.0 → 0.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (181) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +36 -1
  3. package/package.json +16 -7
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +35 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +83 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +30 -8
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/README.md +13 -0
  91. package/src/locales/ar.json +727 -0
  92. package/src/locales/de.json +678 -430
  93. package/src/locales/en.json +717 -455
  94. package/src/locales/es.json +679 -430
  95. package/src/locales/fr.json +680 -431
  96. package/src/locales/index.js +12 -2
  97. package/src/locales/it.json +727 -0
  98. package/src/locales/ja.json +727 -0
  99. package/src/locales/ko.json +727 -0
  100. package/src/locales/nl.json +727 -0
  101. package/src/locales/pl.json +727 -0
  102. package/src/locales/pt-BR.json +727 -0
  103. package/src/locales/ru.json +727 -0
  104. package/src/locales/tr.json +727 -0
  105. package/src/locales/zh-CN.json +727 -0
  106. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  107. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  108. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  109. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  110. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  111. package/src/pages/Admin/Capacity/Index.vue +134 -134
  112. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  113. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  114. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  115. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  116. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  117. package/src/pages/Admin/Departments/Form.vue +75 -75
  118. package/src/pages/Admin/Departments/Index.vue +110 -109
  119. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  120. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  121. package/src/pages/Admin/Import/Connect.vue +0 -1
  122. package/src/pages/Admin/Import/Index.vue +1 -1
  123. package/src/pages/Admin/Import/Progress.vue +1 -1
  124. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  125. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  126. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  127. package/src/pages/Admin/Macros/Index.vue +448 -448
  128. package/src/pages/Admin/Plugins/Index.vue +327 -327
  129. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  130. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  131. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  132. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  133. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  134. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  135. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  136. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  138. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  139. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  140. package/src/pages/Admin/Reports.vue +206 -206
  141. package/src/pages/Admin/Roles/Form.vue +71 -71
  142. package/src/pages/Admin/Roles/Index.vue +122 -122
  143. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  144. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  145. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  146. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  147. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  148. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  149. package/src/pages/Admin/Settings.vue +1008 -468
  150. package/src/pages/Admin/Skills/Form.vue +193 -53
  151. package/src/pages/Admin/Skills/Index.vue +105 -94
  152. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  153. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  154. package/src/pages/Admin/Statuses/Form.vue +114 -114
  155. package/src/pages/Admin/Statuses/Index.vue +153 -153
  156. package/src/pages/Admin/Tags/Index.vue +191 -191
  157. package/src/pages/Admin/Tickets/Index.vue +126 -91
  158. package/src/pages/Admin/Tickets/Show.vue +29 -0
  159. package/src/pages/Admin/Users/Index.vue +145 -0
  160. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  161. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  162. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  163. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  164. package/src/pages/Admin/Workflows/Index.vue +235 -0
  165. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  166. package/src/pages/Agent/TicketIndex.vue +112 -88
  167. package/src/pages/Agent/TicketShow.vue +192 -60
  168. package/src/pages/Customer/Create.vue +1 -1
  169. package/src/pages/Customer/Index.vue +26 -1
  170. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  171. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  172. package/src/pages/Customer/Show.vue +69 -63
  173. package/src/pages/Guest/Create.vue +40 -15
  174. package/src/pages/Guest/Show.vue +124 -93
  175. package/src/plugin.js +26 -1
  176. package/src/utils/mentionHighlight.js +24 -0
  177. package/src/utils/sanitizeHtml.js +78 -64
  178. package/src/widget/EscalatedWidget.vue +804 -0
  179. package/src/widget/index.js +254 -0
  180. package/src/pages/Admin/Automations/Form.vue +0 -184
  181. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,243 +1,243 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { useForm } from '@inertiajs/vue3';
4
- import { ref } from 'vue';
5
-
6
- const props = defineProps({
7
- addresses: { type: Array, default: () => [] },
8
- defaultReplyAddress: { type: String, default: '' },
9
- });
10
-
11
- const form = useForm({
12
- addresses: props.addresses.map((a) => ({ ...a })),
13
- default_reply_address: props.defaultReplyAddress,
14
- });
15
-
16
- const showAddForm = ref(false);
17
- const newAddress = ref({
18
- email: '',
19
- display_name: '',
20
- department_id: null,
21
- });
22
-
23
- function addAddress() {
24
- form.addresses.push({
25
- email: newAddress.value.email,
26
- display_name: newAddress.value.display_name,
27
- department_id: newAddress.value.department_id,
28
- dkim_status: 'unknown',
29
- });
30
- newAddress.value = { email: '', display_name: '', department_id: null };
31
- showAddForm.value = false;
32
- }
33
-
34
- function removeAddress(index) {
35
- form.addresses.splice(index, 1);
36
- }
37
-
38
- function submit() {
39
- form.post(route('escalated.admin.settings.email.update'));
40
- }
41
-
42
- const dkimStatusClasses = {
43
- verified: 'bg-emerald-500/10 text-emerald-400 border-emerald-500/20',
44
- pending: 'bg-amber-500/10 text-amber-400 border-amber-500/20',
45
- failed: 'bg-rose-500/10 text-rose-400 border-rose-500/20',
46
- unknown: 'bg-neutral-500/10 text-neutral-400 border-neutral-500/20',
47
- };
48
- </script>
49
-
50
- <template>
51
- <EscalatedLayout title="Email Channel Settings">
52
- <form class="mx-auto max-w-3xl space-y-6" @submit.prevent="submit">
53
- <!-- Email Addresses -->
54
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
55
- <div class="mb-5 flex items-center justify-between">
56
- <div>
57
- <h3 class="text-sm font-semibold text-[var(--esc-panel-text)]">Support Email Addresses</h3>
58
- <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
59
- Configure multiple email addresses for receiving and responding to tickets
60
- </p>
61
- </div>
62
- <button
63
- type="button"
64
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-1.5 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
65
- @click="showAddForm = true"
66
- >
67
- Add Address
68
- </button>
69
- </div>
70
-
71
- <!-- Address Table -->
72
- <div
73
- v-if="form.addresses.length"
74
- class="overflow-hidden rounded-lg border border-[var(--esc-panel-border)]"
75
- >
76
- <table class="w-full">
77
- <thead>
78
- <tr class="border-b border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)]">
79
- <th
80
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
81
- >
82
- Email
83
- </th>
84
- <th
85
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
86
- >
87
- Display Name
88
- </th>
89
- <th
90
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
91
- >
92
- Department
93
- </th>
94
- <th
95
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
96
- >
97
- DKIM
98
- </th>
99
- <th
100
- class="px-4 py-3 text-right text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
101
- >
102
- Actions
103
- </th>
104
- </tr>
105
- </thead>
106
- <tbody class="divide-y divide-[var(--esc-panel-border)]">
107
- <tr
108
- v-for="(addr, idx) in form.addresses"
109
- :key="idx"
110
- class="hover:bg-[var(--esc-panel-hover)]"
111
- >
112
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-secondary)]">
113
- {{ addr.email }}
114
- </td>
115
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
116
- {{ addr.display_name || '---' }}
117
- </td>
118
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
119
- {{ addr.department_id ? `Dept #${addr.department_id}` : 'All' }}
120
- </td>
121
- <td class="px-4 py-3">
122
- <span
123
- :class="[
124
- 'inline-flex rounded-full border px-2 py-0.5 text-xs font-medium',
125
- dkimStatusClasses[addr.dkim_status] || dkimStatusClasses.unknown,
126
- ]"
127
- >
128
- {{ addr.dkim_status || 'Unknown' }}
129
- </span>
130
- </td>
131
- <td class="px-4 py-3 text-right">
132
- <button
133
- type="button"
134
- class="text-sm text-red-500/60 hover:text-red-400"
135
- @click="removeAddress(idx)"
136
- >
137
- Remove
138
- </button>
139
- </td>
140
- </tr>
141
- </tbody>
142
- </table>
143
- </div>
144
-
145
- <div
146
- v-else
147
- class="rounded-lg border border-dashed border-[var(--esc-panel-active)] px-6 py-8 text-center"
148
- >
149
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No email addresses configured yet.</p>
150
- </div>
151
-
152
- <!-- Add Address Form -->
153
- <div
154
- v-if="showAddForm"
155
- class="mt-4 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4"
156
- >
157
- <h4 class="mb-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">Add Email Address</h4>
158
- <div class="grid grid-cols-1 gap-3 sm:grid-cols-3">
159
- <div>
160
- <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
161
- >Email Address</label
162
- >
163
- <input
164
- v-model="newAddress.email"
165
- type="email"
166
- placeholder="support@example.com"
167
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
168
- />
169
- </div>
170
- <div>
171
- <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
172
- >Display Name</label
173
- >
174
- <input
175
- v-model="newAddress.display_name"
176
- type="text"
177
- placeholder="Support Team"
178
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
179
- />
180
- </div>
181
- <div>
182
- <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
183
- >Department Routing</label
184
- >
185
- <input
186
- v-model.number="newAddress.department_id"
187
- type="number"
188
- placeholder="All departments"
189
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
190
- />
191
- </div>
192
- </div>
193
- <div class="mt-3 flex gap-2">
194
- <button
195
- type="button"
196
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-1.5 text-sm font-medium text-white"
197
- :disabled="!newAddress.email"
198
- @click="addAddress"
199
- >
200
- Add
201
- </button>
202
- <button
203
- type="button"
204
- class="rounded-lg border border-[var(--esc-panel-border-input)] px-4 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] hover:text-[var(--esc-panel-text-secondary)]"
205
- @click="showAddForm = false"
206
- >
207
- Cancel
208
- </button>
209
- </div>
210
- </div>
211
- </div>
212
-
213
- <!-- Default Reply Address -->
214
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
215
- <h3 class="mb-5 text-sm font-semibold text-[var(--esc-panel-text)]">Default Reply Address</h3>
216
- <p class="mb-3 text-xs text-[var(--esc-panel-text-muted)]">
217
- Select the default email address for outbound replies
218
- </p>
219
- <select
220
- v-model="form.default_reply_address"
221
- class="w-full max-w-sm rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
222
- >
223
- <option value="">Select an address...</option>
224
- <option v-for="(addr, idx) in form.addresses" :key="idx" :value="addr.email">
225
- {{ addr.display_name ? `${addr.display_name} <${addr.email}>` : addr.email }}
226
- </option>
227
- </select>
228
- </div>
229
-
230
- <!-- Submit -->
231
- <div class="flex items-center justify-end gap-3">
232
- <span v-if="form.recentlySuccessful" class="text-sm text-emerald-400">Saved.</span>
233
- <button
234
- type="submit"
235
- :disabled="form.processing"
236
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
237
- >
238
- {{ form.processing ? 'Saving...' : 'Save Email Settings' }}
239
- </button>
240
- </div>
241
- </form>
242
- </EscalatedLayout>
243
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { useForm } from '@inertiajs/vue3';
4
+ import { ref } from 'vue';
5
+
6
+ const props = defineProps({
7
+ addresses: { type: Array, default: () => [] },
8
+ defaultReplyAddress: { type: String, default: '' },
9
+ });
10
+
11
+ const form = useForm({
12
+ addresses: props.addresses.map((a) => ({ ...a })),
13
+ default_reply_address: props.defaultReplyAddress,
14
+ });
15
+
16
+ const showAddForm = ref(false);
17
+ const newAddress = ref({
18
+ email: '',
19
+ display_name: '',
20
+ department_id: null,
21
+ });
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+
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+ function addAddress() {
24
+ form.addresses.push({
25
+ email: newAddress.value.email,
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+ display_name: newAddress.value.display_name,
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+ department_id: newAddress.value.department_id,
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+ dkim_status: 'unknown',
29
+ });
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+ newAddress.value = { email: '', display_name: '', department_id: null };
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+ showAddForm.value = false;
32
+ }
33
+
34
+ function removeAddress(index) {
35
+ form.addresses.splice(index, 1);
36
+ }
37
+
38
+ function submit() {
39
+ form.post(route('escalated.admin.settings.email.update'));
40
+ }
41
+
42
+ const dkimStatusClasses = {
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+ verified: 'bg-emerald-500/10 text-emerald-400 border-emerald-500/20',
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+ pending: 'bg-amber-500/10 text-amber-400 border-amber-500/20',
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+ failed: 'bg-rose-500/10 text-rose-400 border-rose-500/20',
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+ unknown: 'bg-neutral-500/10 text-neutral-400 border-neutral-500/20',
47
+ };
48
+ </script>
49
+
50
+ <template>
51
+ <EscalatedLayout title="Email Channel Settings">
52
+ <form class="mx-auto max-w-3xl space-y-6" @submit.prevent="submit">
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+ <!-- Email Addresses -->
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+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
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+ <div class="mb-5 flex items-center justify-between">
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+ <div>
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+ <h3 class="text-sm font-semibold text-[var(--esc-panel-text)]">Support Email Addresses</h3>
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+ <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
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+ Configure multiple email addresses for receiving and responding to tickets
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+ </p>
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+ </div>
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+ <button
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+ type="button"
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+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-1.5 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
65
+ @click="showAddForm = true"
66
+ >
67
+ Add Address
68
+ </button>
69
+ </div>
70
+
71
+ <!-- Address Table -->
72
+ <div
73
+ v-if="form.addresses.length"
74
+ class="overflow-hidden rounded-lg border border-[var(--esc-panel-border)]"
75
+ >
76
+ <table class="w-full">
77
+ <thead>
78
+ <tr class="border-b border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)]">
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+ <th
80
+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
81
+ >
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+ Email
83
+ </th>
84
+ <th
85
+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
86
+ >
87
+ Display Name
88
+ </th>
89
+ <th
90
+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
91
+ >
92
+ Department
93
+ </th>
94
+ <th
95
+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
96
+ >
97
+ DKIM
98
+ </th>
99
+ <th
100
+ class="px-4 py-3 text-right text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
101
+ >
102
+ Actions
103
+ </th>
104
+ </tr>
105
+ </thead>
106
+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
107
+ <tr
108
+ v-for="(addr, idx) in form.addresses"
109
+ :key="idx"
110
+ class="hover:bg-[var(--esc-panel-hover)]"
111
+ >
112
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-secondary)]">
113
+ {{ addr.email }}
114
+ </td>
115
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
116
+ {{ addr.display_name || '---' }}
117
+ </td>
118
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
119
+ {{ addr.department_id ? `Dept #${addr.department_id}` : 'All' }}
120
+ </td>
121
+ <td class="px-4 py-3">
122
+ <span
123
+ :class="[
124
+ 'inline-flex rounded-full border px-2 py-0.5 text-xs font-medium',
125
+ dkimStatusClasses[addr.dkim_status] || dkimStatusClasses.unknown,
126
+ ]"
127
+ >
128
+ {{ addr.dkim_status || 'Unknown' }}
129
+ </span>
130
+ </td>
131
+ <td class="px-4 py-3 text-right">
132
+ <button
133
+ type="button"
134
+ class="text-sm text-red-500/60 hover:text-red-400"
135
+ @click="removeAddress(idx)"
136
+ >
137
+ Remove
138
+ </button>
139
+ </td>
140
+ </tr>
141
+ </tbody>
142
+ </table>
143
+ </div>
144
+
145
+ <div
146
+ v-else
147
+ class="rounded-lg border border-dashed border-[var(--esc-panel-active)] px-6 py-8 text-center"
148
+ >
149
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No email addresses configured yet.</p>
150
+ </div>
151
+
152
+ <!-- Add Address Form -->
153
+ <div
154
+ v-if="showAddForm"
155
+ class="mt-4 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4"
156
+ >
157
+ <h4 class="mb-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">Add Email Address</h4>
158
+ <div class="grid grid-cols-1 gap-3 sm:grid-cols-3">
159
+ <div>
160
+ <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
161
+ >Email Address</label
162
+ >
163
+ <input
164
+ v-model="newAddress.email"
165
+ type="email"
166
+ placeholder="support@example.com"
167
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
168
+ />
169
+ </div>
170
+ <div>
171
+ <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
172
+ >Display Name</label
173
+ >
174
+ <input
175
+ v-model="newAddress.display_name"
176
+ type="text"
177
+ placeholder="Support Team"
178
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
179
+ />
180
+ </div>
181
+ <div>
182
+ <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
183
+ >Department Routing</label
184
+ >
185
+ <input
186
+ v-model.number="newAddress.department_id"
187
+ type="number"
188
+ placeholder="All departments"
189
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
190
+ />
191
+ </div>
192
+ </div>
193
+ <div class="mt-3 flex gap-2">
194
+ <button
195
+ type="button"
196
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-1.5 text-sm font-medium text-white"
197
+ :disabled="!newAddress.email"
198
+ @click="addAddress"
199
+ >
200
+ Add
201
+ </button>
202
+ <button
203
+ type="button"
204
+ class="rounded-lg border border-[var(--esc-panel-border-input)] px-4 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] hover:text-[var(--esc-panel-text-secondary)]"
205
+ @click="showAddForm = false"
206
+ >
207
+ Cancel
208
+ </button>
209
+ </div>
210
+ </div>
211
+ </div>
212
+
213
+ <!-- Default Reply Address -->
214
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
215
+ <h3 class="mb-5 text-sm font-semibold text-[var(--esc-panel-text)]">Default Reply Address</h3>
216
+ <p class="mb-3 text-xs text-[var(--esc-panel-text-muted)]">
217
+ Select the default email address for outbound replies
218
+ </p>
219
+ <select
220
+ v-model="form.default_reply_address"
221
+ class="w-full max-w-sm rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
222
+ >
223
+ <option value="">Select an address...</option>
224
+ <option v-for="(addr, idx) in form.addresses" :key="idx" :value="addr.email">
225
+ {{ addr.display_name ? `${addr.display_name} <${addr.email}>` : addr.email }}
226
+ </option>
227
+ </select>
228
+ </div>
229
+
230
+ <!-- Submit -->
231
+ <div class="flex items-center justify-end gap-3">
232
+ <span v-if="form.recentlySuccessful" class="text-sm text-emerald-400">Saved.</span>
233
+ <button
234
+ type="submit"
235
+ :disabled="form.processing"
236
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
237
+ >
238
+ {{ form.processing ? 'Saving...' : 'Save Email Settings' }}
239
+ </button>
240
+ </div>
241
+ </form>
242
+ </EscalatedLayout>
243
+ </template>