@escalated-dev/escalated 0.7.0 → 0.8.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -21
- package/README.md +36 -1
- package/package.json +16 -7
- package/src/components/ActiveChatsPanel.vue +246 -0
- package/src/components/ActivityTimeline.stories.js +55 -55
- package/src/components/ActivityTimeline.vue +83 -83
- package/src/components/AdminDashboard.stories.js +1423 -1095
- package/src/components/AgentLoadIndicator.stories.js +37 -37
- package/src/components/AgentLoadIndicator.vue +49 -49
- package/src/components/AgentPerformanceCard.vue +44 -44
- package/src/components/ArticleEditor.vue +82 -82
- package/src/components/AssigneeSelect.vue +37 -37
- package/src/components/AttachmentList.vue +13 -1
- package/src/components/AuditLogEntry.vue +95 -95
- package/src/components/BulkActionBar.vue +166 -166
- package/src/components/CategoryTree.vue +89 -89
- package/src/components/ChartWidget.vue +46 -46
- package/src/components/ChatActionBar.vue +226 -0
- package/src/components/ChatBubble.vue +162 -0
- package/src/components/ChatComposer.vue +308 -0
- package/src/components/ChatQueue.vue +222 -0
- package/src/components/ChatThread.vue +197 -0
- package/src/components/CollisionWarning.stories.js +30 -30
- package/src/components/CollisionWarning.vue +68 -68
- package/src/components/ConditionalFieldRules.vue +135 -135
- package/src/components/ContextPanel.vue +66 -66
- package/src/components/ContextPanelSection.vue +65 -65
- package/src/components/CustomFieldRenderer.vue +159 -159
- package/src/components/EscalatedLayout.vue +35 -6
- package/src/components/FileDropzone.vue +57 -57
- package/src/components/FollowButton.stories.js +30 -30
- package/src/components/FollowButton.vue +88 -88
- package/src/components/KeyboardShortcutHelp.vue +213 -213
- package/src/components/KnowledgePanel.vue +122 -122
- package/src/components/KpiCard.stories.js +32 -32
- package/src/components/KpiCard.vue +88 -88
- package/src/components/MacroDropdown.vue +150 -150
- package/src/components/MentionDropdown.vue +154 -0
- package/src/components/MetricComparison.vue +89 -0
- package/src/components/PercentileChart.vue +67 -0
- package/src/components/PeriodSelector.vue +98 -0
- package/src/components/PermissionMatrix.vue +107 -107
- package/src/components/PinnedNotes.vue +129 -129
- package/src/components/PluginSlot.vue +68 -62
- package/src/components/PresenceIndicator.vue +46 -2
- package/src/components/PriorityBadge.stories.js +33 -33
- package/src/components/PriorityBadge.vue +46 -46
- package/src/components/ReplyComposer.vue +81 -18
- package/src/components/ReplyThread.vue +40 -2
- package/src/components/ReportChart.vue +395 -0
- package/src/components/ReportExportButton.vue +108 -0
- package/src/components/SatisfactionRating.vue +180 -180
- package/src/components/SaveViewDialog.vue +172 -0
- package/src/components/SavedViewSidebar.vue +208 -0
- package/src/components/ScheduleEditor.vue +104 -104
- package/src/components/SideConversation.vue +165 -165
- package/src/components/SideConversationList.vue +147 -147
- package/src/components/SkillTagManager.vue +83 -79
- package/src/components/SlaComplianceChart.vue +46 -53
- package/src/components/SlaTimer.stories.js +35 -35
- package/src/components/SlaTimer.vue +62 -62
- package/src/components/SnoozeButton.vue +247 -0
- package/src/components/StatsCard.stories.js +24 -24
- package/src/components/StatsCard.vue +58 -58
- package/src/components/StatusBadge.stories.js +53 -53
- package/src/components/StatusBadge.vue +78 -78
- package/src/components/TagSelect.vue +84 -84
- package/src/components/TicketFilters.vue +270 -225
- package/src/components/TicketLinkPanel.vue +193 -193
- package/src/components/TicketList.vue +655 -594
- package/src/components/TicketMergeDialog.vue +157 -157
- package/src/components/TicketSplitDialog.vue +98 -0
- package/src/components/TotpInput.stories.js +9 -9
- package/src/components/TotpInput.vue +81 -81
- package/src/components/TwoFactorSetup.vue +113 -113
- package/src/components/VariableTokenInput.vue +111 -0
- package/src/components/WorkflowActionConfig.vue +287 -0
- package/src/components/WorkflowActionList.vue +350 -0
- package/src/components/WorkflowConditionBuilder.vue +265 -0
- package/src/components/WorkflowTriggerSelector.vue +125 -0
- package/src/composables/useChat.js +187 -0
- package/src/composables/useI18n.js +30 -8
- package/src/composables/useKeyboardShortcuts.js +46 -46
- package/src/composables/useMentions.js +134 -0
- package/src/composables/usePluginExtensions.js +159 -159
- package/src/composables/usePluginHooks.js +65 -65
- package/src/composables/useRealtime.js +182 -0
- package/src/defineEscalatedPlugin.js +76 -76
- package/src/index.js +84 -72
- package/src/locales/README.md +13 -0
- package/src/locales/ar.json +727 -0
- package/src/locales/de.json +678 -430
- package/src/locales/en.json +717 -455
- package/src/locales/es.json +679 -430
- package/src/locales/fr.json +680 -431
- package/src/locales/index.js +12 -2
- package/src/locales/it.json +727 -0
- package/src/locales/ja.json +727 -0
- package/src/locales/ko.json +727 -0
- package/src/locales/nl.json +727 -0
- package/src/locales/pl.json +727 -0
- package/src/locales/pt-BR.json +727 -0
- package/src/locales/ru.json +727 -0
- package/src/locales/tr.json +727 -0
- package/src/locales/zh-CN.json +727 -0
- package/src/pages/Admin/ApiTokens/Index.vue +381 -381
- package/src/pages/Admin/AuditLog/Index.vue +154 -154
- package/src/pages/Admin/BusinessHours/Form.vue +172 -172
- package/src/pages/Admin/BusinessHours/Index.vue +113 -113
- package/src/pages/Admin/CannedResponses/Index.vue +127 -127
- package/src/pages/Admin/Capacity/Index.vue +134 -134
- package/src/pages/Admin/CustomFields/Form.vue +195 -195
- package/src/pages/Admin/CustomFields/Index.vue +134 -134
- package/src/pages/Admin/CustomObjects/Form.vue +202 -202
- package/src/pages/Admin/CustomObjects/Index.vue +127 -127
- package/src/pages/Admin/CustomObjects/Records.vue +228 -228
- package/src/pages/Admin/Departments/Form.vue +75 -75
- package/src/pages/Admin/Departments/Index.vue +110 -109
- package/src/pages/Admin/EscalationRules/Form.vue +157 -157
- package/src/pages/Admin/EscalationRules/Index.vue +178 -178
- package/src/pages/Admin/Import/Connect.vue +0 -1
- package/src/pages/Admin/Import/Index.vue +1 -1
- package/src/pages/Admin/Import/Progress.vue +1 -1
- package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
- package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
- package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
- package/src/pages/Admin/Macros/Index.vue +448 -448
- package/src/pages/Admin/Plugins/Index.vue +327 -327
- package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
- package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
- package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
- package/src/pages/Admin/Reports/Cohorts.vue +180 -0
- package/src/pages/Admin/Reports/Comparison.vue +141 -0
- package/src/pages/Admin/Reports/CsatReport.vue +127 -127
- package/src/pages/Admin/Reports/Dashboard.vue +36 -21
- package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
- package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
- package/src/pages/Admin/Reports/SlaReport.vue +162 -166
- package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
- package/src/pages/Admin/Reports.vue +206 -206
- package/src/pages/Admin/Roles/Form.vue +71 -71
- package/src/pages/Admin/Roles/Index.vue +122 -122
- package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
- package/src/pages/Admin/Settings/DataRetention.vue +182 -182
- package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
- package/src/pages/Admin/Settings/Sandbox.vue +135 -135
- package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
- package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
- package/src/pages/Admin/Settings.vue +1008 -468
- package/src/pages/Admin/Skills/Form.vue +193 -53
- package/src/pages/Admin/Skills/Index.vue +105 -94
- package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
- package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
- package/src/pages/Admin/Statuses/Form.vue +114 -114
- package/src/pages/Admin/Statuses/Index.vue +153 -153
- package/src/pages/Admin/Tags/Index.vue +191 -191
- package/src/pages/Admin/Tickets/Index.vue +126 -91
- package/src/pages/Admin/Tickets/Show.vue +29 -0
- package/src/pages/Admin/Users/Index.vue +145 -0
- package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
- package/src/pages/Admin/Webhooks/Form.vue +110 -110
- package/src/pages/Admin/Webhooks/Index.vue +136 -136
- package/src/pages/Admin/Workflows/Builder.vue +207 -0
- package/src/pages/Admin/Workflows/Index.vue +235 -0
- package/src/pages/Admin/Workflows/Logs.vue +286 -0
- package/src/pages/Agent/TicketIndex.vue +112 -88
- package/src/pages/Agent/TicketShow.vue +192 -60
- package/src/pages/Customer/Create.vue +1 -1
- package/src/pages/Customer/Index.vue +26 -1
- package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
- package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
- package/src/pages/Customer/Show.vue +69 -63
- package/src/pages/Guest/Create.vue +40 -15
- package/src/pages/Guest/Show.vue +124 -93
- package/src/plugin.js +26 -1
- package/src/utils/mentionHighlight.js +24 -0
- package/src/utils/sanitizeHtml.js +78 -64
- package/src/widget/EscalatedWidget.vue +804 -0
- package/src/widget/index.js +254 -0
- package/src/pages/Admin/Automations/Form.vue +0 -184
- package/src/pages/Admin/Automations/Index.vue +0 -129
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<script setup>
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import EscalatedLayout from '../../../../components/EscalatedLayout.vue';
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import ArticleEditor from '../../../../components/ArticleEditor.vue';
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import { useForm, Link } from '@inertiajs/vue3';
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import { computed } from 'vue';
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const props = defineProps({
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article: { type: Object, default: null },
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categories: Array,
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});
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const isEditing = computed(() => !!props.article);
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const form = useForm({
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title: props.article?.title || '',
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slug: props.article?.slug || '',
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body: props.article?.body || '',
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status: props.article?.status || 'draft',
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category_id: props.article?.category_id || '',
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});
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function submit() {
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if (isEditing.value) {
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form.put(route('escalated.admin.kb-articles.update', props.article.id));
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} else {
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form.post(route('escalated.admin.kb-articles.store'));
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}
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}
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function generateSlug() {
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if (!form.slug && form.title) {
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form.slug = form.title
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.toLowerCase()
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.replace(/[^a-z0-9]+/g, '-')
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.replace(/(^-|-$)/g, '');
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}
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}
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</script>
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<template>
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<EscalatedLayout :title="isEditing ? 'Edit Article' : 'New Article'">
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<div class="mx-auto max-w-4xl">
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<div class="mb-6">
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<Link
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:href="route('escalated.admin.kb-articles.index')"
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class="text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
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>
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<form class="space-y-6" @submit.prevent="submit">
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<div>
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<label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Title</label>
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v-model="form.title"
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type="text"
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class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
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placeholder="Article title"
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@blur="generateSlug"
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/>
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<p v-if="form.errors.title" class="mt-1 text-xs text-red-400">{{ form.errors.title }}</p>
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>Slug (SEO URL)</label
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v-model="form.slug"
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type="text"
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class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
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placeholder="article-slug"
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/>
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<p v-if="form.errors.slug" class="mt-1 text-xs text-red-400">{{ form.errors.slug }}</p>
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class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
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<option v-for="cat in categories" :key="cat.id" :value="cat.id">{{ cat.name }}</option>
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class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
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<p v-if="form.errors.body" class="mt-1 text-xs text-red-400">{{ form.errors.body }}</p>
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:disabled="form.processing"
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class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2.5 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-opacity hover:opacity-90 disabled:opacity-50"
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{{ isEditing ? 'Update Article' : 'Create Article' }}
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:href="route('escalated.admin.kb-articles.index')"
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class="rounded-lg border border-[var(--esc-panel-border)] px-5 py-2.5 text-sm font-medium text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
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<script setup>
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import EscalatedLayout from '../../../../components/EscalatedLayout.vue';
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import ArticleEditor from '../../../../components/ArticleEditor.vue';
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import { useForm, Link } from '@inertiajs/vue3';
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import { computed } from 'vue';
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const props = defineProps({
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article: { type: Object, default: null },
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categories: Array,
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});
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const isEditing = computed(() => !!props.article);
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const form = useForm({
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title: props.article?.title || '',
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slug: props.article?.slug || '',
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body: props.article?.body || '',
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status: props.article?.status || 'draft',
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category_id: props.article?.category_id || '',
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});
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function submit() {
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if (isEditing.value) {
|
|
24
|
+
form.put(route('escalated.admin.kb-articles.update', props.article.id));
|
|
25
|
+
} else {
|
|
26
|
+
form.post(route('escalated.admin.kb-articles.store'));
|
|
27
|
+
}
|
|
28
|
+
}
|
|
29
|
+
|
|
30
|
+
function generateSlug() {
|
|
31
|
+
if (!form.slug && form.title) {
|
|
32
|
+
form.slug = form.title
|
|
33
|
+
.toLowerCase()
|
|
34
|
+
.replace(/[^a-z0-9]+/g, '-')
|
|
35
|
+
.replace(/(^-|-$)/g, '');
|
|
36
|
+
}
|
|
37
|
+
}
|
|
38
|
+
</script>
|
|
39
|
+
|
|
40
|
+
<template>
|
|
41
|
+
<EscalatedLayout :title="isEditing ? 'Edit Article' : 'New Article'">
|
|
42
|
+
<div class="mx-auto max-w-4xl">
|
|
43
|
+
<div class="mb-6">
|
|
44
|
+
<Link
|
|
45
|
+
:href="route('escalated.admin.kb-articles.index')"
|
|
46
|
+
class="text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
|
|
47
|
+
>
|
|
48
|
+
← Back to Articles
|
|
49
|
+
</Link>
|
|
50
|
+
</div>
|
|
51
|
+
|
|
52
|
+
<form class="space-y-6" @submit.prevent="submit">
|
|
53
|
+
<!-- Title -->
|
|
54
|
+
<div>
|
|
55
|
+
<label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Title</label>
|
|
56
|
+
<input
|
|
57
|
+
v-model="form.title"
|
|
58
|
+
type="text"
|
|
59
|
+
class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
|
|
60
|
+
placeholder="Article title"
|
|
61
|
+
@blur="generateSlug"
|
|
62
|
+
/>
|
|
63
|
+
<p v-if="form.errors.title" class="mt-1 text-xs text-red-400">{{ form.errors.title }}</p>
|
|
64
|
+
</div>
|
|
65
|
+
|
|
66
|
+
<!-- Slug -->
|
|
67
|
+
<div>
|
|
68
|
+
<label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
|
|
69
|
+
>Slug (SEO URL)</label
|
|
70
|
+
>
|
|
71
|
+
<input
|
|
72
|
+
v-model="form.slug"
|
|
73
|
+
type="text"
|
|
74
|
+
class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
|
|
75
|
+
placeholder="article-slug"
|
|
76
|
+
/>
|
|
77
|
+
<p v-if="form.errors.slug" class="mt-1 text-xs text-red-400">{{ form.errors.slug }}</p>
|
|
78
|
+
</div>
|
|
79
|
+
|
|
80
|
+
<div class="grid grid-cols-2 gap-4">
|
|
81
|
+
<!-- Category -->
|
|
82
|
+
<div>
|
|
83
|
+
<label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
|
|
84
|
+
>Category</label
|
|
85
|
+
>
|
|
86
|
+
<select
|
|
87
|
+
v-model="form.category_id"
|
|
88
|
+
class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
|
|
89
|
+
>
|
|
90
|
+
<option value="">No Category</option>
|
|
91
|
+
<option v-for="cat in categories" :key="cat.id" :value="cat.id">{{ cat.name }}</option>
|
|
92
|
+
</select>
|
|
93
|
+
<p v-if="form.errors.category_id" class="mt-1 text-xs text-red-400">
|
|
94
|
+
{{ form.errors.category_id }}
|
|
95
|
+
</p>
|
|
96
|
+
</div>
|
|
97
|
+
|
|
98
|
+
<!-- Status -->
|
|
99
|
+
<div>
|
|
100
|
+
<label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
|
|
101
|
+
>Status</label
|
|
102
|
+
>
|
|
103
|
+
<select
|
|
104
|
+
v-model="form.status"
|
|
105
|
+
class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
|
|
106
|
+
>
|
|
107
|
+
<option value="draft">Draft</option>
|
|
108
|
+
<option value="published">Published</option>
|
|
109
|
+
</select>
|
|
110
|
+
<p v-if="form.errors.status" class="mt-1 text-xs text-red-400">{{ form.errors.status }}</p>
|
|
111
|
+
</div>
|
|
112
|
+
</div>
|
|
113
|
+
|
|
114
|
+
<!-- Body -->
|
|
115
|
+
<div>
|
|
116
|
+
<label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
|
|
117
|
+
>Content</label
|
|
118
|
+
>
|
|
119
|
+
<ArticleEditor v-model="form.body" />
|
|
120
|
+
<p v-if="form.errors.body" class="mt-1 text-xs text-red-400">{{ form.errors.body }}</p>
|
|
121
|
+
</div>
|
|
122
|
+
|
|
123
|
+
<!-- Actions -->
|
|
124
|
+
<div class="flex items-center gap-3 pt-2">
|
|
125
|
+
<button
|
|
126
|
+
type="submit"
|
|
127
|
+
:disabled="form.processing"
|
|
128
|
+
class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2.5 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-opacity hover:opacity-90 disabled:opacity-50"
|
|
129
|
+
>
|
|
130
|
+
{{ isEditing ? 'Update Article' : 'Create Article' }}
|
|
131
|
+
</button>
|
|
132
|
+
<Link
|
|
133
|
+
:href="route('escalated.admin.kb-articles.index')"
|
|
134
|
+
class="rounded-lg border border-[var(--esc-panel-border)] px-5 py-2.5 text-sm font-medium text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
|
|
135
|
+
>
|
|
136
|
+
Cancel
|
|
137
|
+
</Link>
|
|
138
|
+
</div>
|
|
139
|
+
</form>
|
|
140
|
+
</div>
|
|
141
|
+
</EscalatedLayout>
|
|
142
|
+
</template>
|