@escalated-dev/escalated 0.7.0 → 0.8.0

package/src/pages/Admin/Reports/Dashboard.vue

@@ -2,10 +2,12 @@
 import EscalatedLayout from '../../../components/EscalatedLayout.vue';
 import KpiCard from '../../../components/KpiCard.vue';
 import ChartWidget from '../../../components/ChartWidget.vue';
+import PeriodSelector from '../../../components/PeriodSelector.vue';
+import ReportExportButton from '../../../components/ReportExportButton.vue';
 import { router, Link } from '@inertiajs/vue3';
 import { ref } from 'vue';
 
-const props = defineProps({
+defineProps({
     period_days: Number,
     volume: Array,
     by_status: Array,
@@ -26,6 +28,15 @@ const tabs = [
     { key: 'csat', label: 'CSAT' },
 ];
 
+const advancedReports = [
+    { label: 'SLA Trends', route: 'escalated.admin.reports.sla-trends' },
+    { label: 'Response Times', route: 'escalated.admin.reports.response-times' },
+    { label: 'Resolution Times', route: 'escalated.admin.reports.resolution-times' },
+    { label: 'Agent Rankings', route: 'escalated.admin.reports.agent-ranking' },
+    { label: 'Cohorts', route: 'escalated.admin.reports.cohorts' },
+    { label: 'Comparison', route: 'escalated.admin.reports.comparison' },
+];
+
 function changePeriod(days) {
     router.get(route('escalated.admin.reports.dashboard'), { days }, { preserveState: true });
 }
@@ -33,29 +44,18 @@ function changePeriod(days) {
 
 <template>
     <EscalatedLayout title="Reports Dashboard">
-        <!-- Period selector -->
+        <!-- Period selector & export -->
         <div class="mb-6 flex items-center justify-between">
-            <div class="flex gap-2">
-                <button
-                    v-for="d in [7, 30, 90]"
-                    :key="d"
-                    :class="[
-                        'rounded-lg px-3.5 py-1.5 text-sm font-medium transition-all',
-                        period_days === d
-                            ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] text-white shadow-lg shadow-[var(--esc-panel-bg)]/20'
-                            : 'border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]',
-                    ]"
-                    @click="changePeriod(d)"
+            <PeriodSelector :model-value="period_days" @update:model-value="changePeriod" />
+            <div class="flex items-center gap-3">
+                <ReportExportButton report-name="dashboard" :period-days="period_days" />
+                <Link
+                    :href="route('escalated.admin.reports')"
+                    class="text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
                 >
-                    Last {{ d }} days
-                </button>
+                    Classic View
+                </Link>
             </div>
-            <Link
-                :href="route('escalated.admin.reports')"
-                class="text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
-            >
-                Classic View
-            </Link>
         </div>
 
         <!-- Tabs -->
@@ -207,5 +207,20 @@ function changePeriod(days) {
                 </Link>
             </div>
         </div>
+
+        <!-- Advanced Reports Navigation -->
+        <div class="mt-8 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
+            <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">Advanced Reports</h3>
+            <div class="grid grid-cols-2 gap-3 md:grid-cols-3 lg:grid-cols-6">
+                <Link
+                    v-for="report in advancedReports"
+                    :key="report.route"
+                    :href="route(report.route, { days: period_days })"
+                    class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-4 py-3 text-center text-sm font-medium text-[var(--esc-panel-text-tertiary)] transition-all hover:border-[var(--esc-panel-accent)]/30 hover:text-[var(--esc-panel-text-secondary)]"
+                >
+                    {{ report.label }}
+                </Link>
+            </div>
+        </div>
     </EscalatedLayout>
 </template>

package/src/pages/Admin/Reports/ResolutionTimes.vue

@@ -0,0 +1,164 @@
+<script setup>
+import EscalatedLayout from '../../../components/EscalatedLayout.vue';
+import KpiCard from '../../../components/KpiCard.vue';
+import ReportChart from '../../../components/ReportChart.vue';
+import PeriodSelector from '../../../components/PeriodSelector.vue';
+import ReportExportButton from '../../../components/ReportExportButton.vue';
+import { router, Link } from '@inertiajs/vue3';
+import { ref, computed } from 'vue';
+
+const props = defineProps({
+    period_days: { type: Number, default: 30 },
+    avg_resolution: { type: Number, default: 0 },
+    median_resolution: { type: Number, default: 0 },
+    p90_resolution: { type: Number, default: 0 },
+    pct_under_target: { type: Number, default: 0 },
+    distribution: { type: Array, default: () => [] },
+    trend: { type: Array, default: () => [] },
+    by_agent: { type: Array, default: () => [] },
+    by_department: { type: Array, default: () => [] },
+    by_channel: { type: Array, default: () => [] },
+    target_hours: { type: Number, default: 24 },
+});
+
+const periodDays = ref(props.period_days);
+const sortColumn = ref('avg');
+const sortDir = ref('asc');
+
+function changePeriod(days) {
+    periodDays.value = days;
+    router.get(route('escalated.admin.reports.resolution-times'), { days }, { preserveState: true });
+}
+
+function resColor(value) {
+    if (value <= props.target_hours * 0.5) return 'text-emerald-400';
+    if (value <= props.target_hours) return 'text-amber-400';
+    return 'text-red-400';
+}
+
+const sortedAgents = computed(() => {
+    const agents = [...(props.by_agent || [])];
+    agents.sort((a, b) => {
+        const aVal = a[sortColumn.value] ?? 0;
+        const bVal = b[sortColumn.value] ?? 0;
+        return sortDir.value === 'asc' ? aVal - bVal : bVal - aVal;
+    });
+    return agents;
+});
+
+function toggleSort(col) {
+    if (sortColumn.value === col) {
+        sortDir.value = sortDir.value === 'asc' ? 'desc' : 'asc';
+    } else {
+        sortColumn.value = col;
+        sortDir.value = 'asc';
+    }
+}
+</script>
+
+<template>
+    <EscalatedLayout title="Resolution Time Analysis">
+        <div class="mb-6 flex items-center justify-between">
+            <PeriodSelector :model-value="periodDays" @update:model-value="changePeriod" />
+            <div class="flex items-center gap-3">
+                <ReportExportButton report-name="resolution-times" :period-days="periodDays" />
+                <Link
+                    :href="route('escalated.admin.reports')"
+                    class="text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
+                >
+                    &larr; Back
+                </Link>
+            </div>
+        </div>
+
+        <!-- KPI Cards -->
+        <div class="mb-6 grid grid-cols-2 gap-4 md:grid-cols-4">
+            <KpiCard
+                label="Avg Resolution"
+                :value="`${avg_resolution}h`"
+                :icon="'M12 6v6h4.5m4.5 0a9 9 0 11-18 0 9 9 0 0118 0z'"
+            />
+            <KpiCard
+                label="Median Resolution"
+                :value="`${median_resolution}h`"
+                :icon="'M3.75 3v11.25A2.25 2.25 0 006 16.5h2.25M3.75 3h-1.5m1.5 0h16.5m0 0h1.5m-1.5 0v11.25A2.25 2.25 0 0118 16.5h-2.25m-7.5 0h7.5m-7.5 0l-1 3m8.5-3l1 3m0 0l.5 1.5m-.5-1.5h-9.5m0 0l-.5 1.5'"
+            />
+            <KpiCard
+                label="P90 Resolution"
+                :value="`${p90_resolution}h`"
+                :icon="'M3 13.125C3 12.504 3.504 12 4.125 12h2.25c.621 0 1.125.504 1.125 1.125v6.75C7.5 20.496 6.996 21 6.375 21h-2.25A1.125 1.125 0 013 19.875v-6.75z'"
+            />
+            <KpiCard
+                label="Under Target"
+                :value="`${pct_under_target}%`"
+                :icon="'M9 12.75L11.25 15 15 9.75M21 12a9 9 0 11-18 0 9 9 0 0118 0z'"
+            />
+        </div>
+
+        <!-- Charts -->
+        <div class="mb-6 grid grid-cols-1 gap-6 lg:grid-cols-2">
+            <ReportChart
+                type="histogram"
+                title="Resolution Time Distribution"
+                :data="distribution"
+                :colors="['#8b5cf6']"
+                x-label="Resolution Time Buckets"
+            />
+            <ReportChart type="line" title="Avg Resolution Time Trend" :data="trend" :colors="['#06b6d4']" />
+            <ReportChart type="bar" title="Resolution by Department" :data="by_department" :colors="['#f59e0b']" />
+            <ReportChart type="bar" title="Resolution by Channel" :data="by_channel" :colors="['#10b981']" />
+        </div>
+
+        <!-- Agent Table -->
+        <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)]">
+            <div class="border-b border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-4 py-3">
+                <h3 class="text-sm font-semibold text-[var(--esc-panel-text-secondary)]">Resolution Time by Agent</h3>
+            </div>
+            <table class="w-full">
+                <thead>
+                    <tr class="border-b border-[var(--esc-panel-border)]">
+                        <th
+                            class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
+                        >
+                            Agent
+                        </th>
+                        <th
+                            v-for="col in [
+                                { key: 'avg', label: 'Avg' },
+                                { key: 'median', label: 'Median' },
+                                { key: 'p90', label: 'P90' },
+                            ]"
+                            :key="col.key"
+                            class="cursor-pointer px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
+                            @click="toggleSort(col.key)"
+                        >
+                            {{ col.label }}
+                            <span v-if="sortColumn === col.key">{{ sortDir === 'asc' ? ' &#9650;' : ' &#9660;' }}</span>
+                        </th>
+                    </tr>
+                </thead>
+                <tbody class="divide-y divide-[var(--esc-panel-border)]">
+                    <tr v-for="agent in sortedAgents" :key="agent.agent_id" class="hover:bg-[var(--esc-panel-hover)]">
+                        <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
+                            {{ agent.agent_name }}
+                        </td>
+                        <td class="px-4 py-3 text-sm font-medium" :class="resColor(agent.avg)">
+                            {{ agent.avg ?? '—' }}h
+                        </td>
+                        <td class="px-4 py-3 text-sm font-medium" :class="resColor(agent.median)">
+                            {{ agent.median ?? '—' }}h
+                        </td>
+                        <td class="px-4 py-3 text-sm font-medium" :class="resColor(agent.p90)">
+                            {{ agent.p90 ?? '—' }}h
+                        </td>
+                    </tr>
+                    <tr v-if="!sortedAgents.length">
+                        <td colspan="4" class="px-4 py-8 text-center text-sm text-[var(--esc-panel-text-muted)]">
+                            No agent data for this period.
+                        </td>
+                    </tr>
+                </tbody>
+            </table>
+        </div>
+    </EscalatedLayout>
+</template>

package/src/pages/Admin/Reports/ResponseTimes.vue

@@ -0,0 +1,164 @@
+<script setup>
+import EscalatedLayout from '../../../components/EscalatedLayout.vue';
+import KpiCard from '../../../components/KpiCard.vue';
+import ReportChart from '../../../components/ReportChart.vue';
+import PeriodSelector from '../../../components/PeriodSelector.vue';
+import ReportExportButton from '../../../components/ReportExportButton.vue';
+import { router, Link } from '@inertiajs/vue3';
+import { ref, computed } from 'vue';
+
+const props = defineProps({
+    period_days: { type: Number, default: 30 },
+    avg_frt: { type: Number, default: 0 },
+    median_frt: { type: Number, default: 0 },
+    p90_frt: { type: Number, default: 0 },
+    pct_under_target: { type: Number, default: 0 },
+    distribution: { type: Array, default: () => [] },
+    trend: { type: Array, default: () => [] },
+    by_agent: { type: Array, default: () => [] },
+    by_department: { type: Array, default: () => [] },
+    by_priority: { type: Array, default: () => [] },
+    target_hours: { type: Number, default: 4 },
+});
+
+const periodDays = ref(props.period_days);
+const sortColumn = ref('avg');
+const sortDir = ref('asc');
+
+function changePeriod(days) {
+    periodDays.value = days;
+    router.get(route('escalated.admin.reports.response-times'), { days }, { preserveState: true });
+}
+
+function frtColor(value) {
+    if (value <= props.target_hours * 0.5) return 'text-emerald-400';
+    if (value <= props.target_hours) return 'text-amber-400';
+    return 'text-red-400';
+}
+
+const sortedAgents = computed(() => {
+    const agents = [...(props.by_agent || [])];
+    agents.sort((a, b) => {
+        const aVal = a[sortColumn.value] ?? 0;
+        const bVal = b[sortColumn.value] ?? 0;
+        return sortDir.value === 'asc' ? aVal - bVal : bVal - aVal;
+    });
+    return agents;
+});
+
+function toggleSort(col) {
+    if (sortColumn.value === col) {
+        sortDir.value = sortDir.value === 'asc' ? 'desc' : 'asc';
+    } else {
+        sortColumn.value = col;
+        sortDir.value = 'asc';
+    }
+}
+</script>
+
+<template>
+    <EscalatedLayout title="First Response Time Analysis">
+        <div class="mb-6 flex items-center justify-between">
+            <PeriodSelector :model-value="periodDays" @update:model-value="changePeriod" />
+            <div class="flex items-center gap-3">
+                <ReportExportButton report-name="response-times" :period-days="periodDays" />
+                <Link
+                    :href="route('escalated.admin.reports')"
+                    class="text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
+                >
+                    &larr; Back
+                </Link>
+            </div>
+        </div>
+
+        <!-- KPI Cards -->
+        <div class="mb-6 grid grid-cols-2 gap-4 md:grid-cols-4">
+            <KpiCard
+                label="Average FRT"
+                :value="`${avg_frt}h`"
+                :icon="'M12 6v6h4.5m4.5 0a9 9 0 11-18 0 9 9 0 0118 0z'"
+            />
+            <KpiCard
+                label="Median FRT"
+                :value="`${median_frt}h`"
+                :icon="'M3.75 3v11.25A2.25 2.25 0 006 16.5h2.25M3.75 3h-1.5m1.5 0h16.5m0 0h1.5m-1.5 0v11.25A2.25 2.25 0 0118 16.5h-2.25m-7.5 0h7.5m-7.5 0l-1 3m8.5-3l1 3m0 0l.5 1.5m-.5-1.5h-9.5m0 0l-.5 1.5'"
+            />
+            <KpiCard
+                label="P90 FRT"
+                :value="`${p90_frt}h`"
+                :icon="'M3 13.125C3 12.504 3.504 12 4.125 12h2.25c.621 0 1.125.504 1.125 1.125v6.75C7.5 20.496 6.996 21 6.375 21h-2.25A1.125 1.125 0 013 19.875v-6.75z'"
+            />
+            <KpiCard
+                label="Under Target"
+                :value="`${pct_under_target}%`"
+                :icon="'M9 12.75L11.25 15 15 9.75M21 12a9 9 0 11-18 0 9 9 0 0118 0z'"
+            />
+        </div>
+
+        <!-- Charts -->
+        <div class="mb-6 grid grid-cols-1 gap-6 lg:grid-cols-2">
+            <ReportChart
+                type="histogram"
+                title="FRT Distribution"
+                :data="distribution"
+                :colors="['#06b6d4']"
+                x-label="Response Time Buckets"
+            />
+            <ReportChart type="line" title="Average FRT Trend" :data="trend" :colors="['#8b5cf6']" />
+            <ReportChart type="bar" title="FRT by Department" :data="by_department" :colors="['#f59e0b']" />
+            <ReportChart type="bar" title="FRT by Priority" :data="by_priority" :colors="['#10b981']" />
+        </div>
+
+        <!-- Agent Table -->
+        <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)]">
+            <div class="border-b border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-4 py-3">
+                <h3 class="text-sm font-semibold text-[var(--esc-panel-text-secondary)]">FRT by Agent</h3>
+            </div>
+            <table class="w-full">
+                <thead>
+                    <tr class="border-b border-[var(--esc-panel-border)]">
+                        <th
+                            class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
+                        >
+                            Agent
+                        </th>
+                        <th
+                            v-for="col in [
+                                { key: 'avg', label: 'Avg' },
+                                { key: 'median', label: 'Median' },
+                                { key: 'p90', label: 'P90' },
+                            ]"
+                            :key="col.key"
+                            class="cursor-pointer px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
+                            @click="toggleSort(col.key)"
+                        >
+                            {{ col.label }}
+                            <span v-if="sortColumn === col.key">{{ sortDir === 'asc' ? ' &#9650;' : ' &#9660;' }}</span>
+                        </th>
+                    </tr>
+                </thead>
+                <tbody class="divide-y divide-[var(--esc-panel-border)]">
+                    <tr v-for="agent in sortedAgents" :key="agent.agent_id" class="hover:bg-[var(--esc-panel-hover)]">
+                        <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
+                            {{ agent.agent_name }}
+                        </td>
+                        <td class="px-4 py-3 text-sm font-medium" :class="frtColor(agent.avg)">
+                            {{ agent.avg ?? '—' }}h
+                        </td>
+                        <td class="px-4 py-3 text-sm font-medium" :class="frtColor(agent.median)">
+                            {{ agent.median ?? '—' }}h
+                        </td>
+                        <td class="px-4 py-3 text-sm font-medium" :class="frtColor(agent.p90)">
+                            {{ agent.p90 ?? '—' }}h
+                        </td>
+                    </tr>
+                    <tr v-if="!sortedAgents.length">
+                        <td colspan="4" class="px-4 py-8 text-center text-sm text-[var(--esc-panel-text-muted)]">
+                            No agent data for this period.
+                        </td>
+                    </tr>
+                </tbody>
+            </table>
+        </div>
+    </EscalatedLayout>
+</template>