@escalated-dev/escalated 0.7.0 → 0.8.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -21
- package/README.md +36 -1
- package/package.json +16 -7
- package/src/components/ActiveChatsPanel.vue +246 -0
- package/src/components/ActivityTimeline.stories.js +55 -55
- package/src/components/ActivityTimeline.vue +83 -83
- package/src/components/AdminDashboard.stories.js +1423 -1095
- package/src/components/AgentLoadIndicator.stories.js +37 -37
- package/src/components/AgentLoadIndicator.vue +49 -49
- package/src/components/AgentPerformanceCard.vue +44 -44
- package/src/components/ArticleEditor.vue +82 -82
- package/src/components/AssigneeSelect.vue +37 -37
- package/src/components/AttachmentList.vue +13 -1
- package/src/components/AuditLogEntry.vue +95 -95
- package/src/components/BulkActionBar.vue +166 -166
- package/src/components/CategoryTree.vue +89 -89
- package/src/components/ChartWidget.vue +46 -46
- package/src/components/ChatActionBar.vue +226 -0
- package/src/components/ChatBubble.vue +162 -0
- package/src/components/ChatComposer.vue +308 -0
- package/src/components/ChatQueue.vue +222 -0
- package/src/components/ChatThread.vue +197 -0
- package/src/components/CollisionWarning.stories.js +30 -30
- package/src/components/CollisionWarning.vue +68 -68
- package/src/components/ConditionalFieldRules.vue +135 -135
- package/src/components/ContextPanel.vue +66 -66
- package/src/components/ContextPanelSection.vue +65 -65
- package/src/components/CustomFieldRenderer.vue +159 -159
- package/src/components/EscalatedLayout.vue +35 -6
- package/src/components/FileDropzone.vue +57 -57
- package/src/components/FollowButton.stories.js +30 -30
- package/src/components/FollowButton.vue +88 -88
- package/src/components/KeyboardShortcutHelp.vue +213 -213
- package/src/components/KnowledgePanel.vue +122 -122
- package/src/components/KpiCard.stories.js +32 -32
- package/src/components/KpiCard.vue +88 -88
- package/src/components/MacroDropdown.vue +150 -150
- package/src/components/MentionDropdown.vue +154 -0
- package/src/components/MetricComparison.vue +89 -0
- package/src/components/PercentileChart.vue +67 -0
- package/src/components/PeriodSelector.vue +98 -0
- package/src/components/PermissionMatrix.vue +107 -107
- package/src/components/PinnedNotes.vue +129 -129
- package/src/components/PluginSlot.vue +68 -62
- package/src/components/PresenceIndicator.vue +46 -2
- package/src/components/PriorityBadge.stories.js +33 -33
- package/src/components/PriorityBadge.vue +46 -46
- package/src/components/ReplyComposer.vue +81 -18
- package/src/components/ReplyThread.vue +40 -2
- package/src/components/ReportChart.vue +395 -0
- package/src/components/ReportExportButton.vue +108 -0
- package/src/components/SatisfactionRating.vue +180 -180
- package/src/components/SaveViewDialog.vue +172 -0
- package/src/components/SavedViewSidebar.vue +208 -0
- package/src/components/ScheduleEditor.vue +104 -104
- package/src/components/SideConversation.vue +165 -165
- package/src/components/SideConversationList.vue +147 -147
- package/src/components/SkillTagManager.vue +83 -79
- package/src/components/SlaComplianceChart.vue +46 -53
- package/src/components/SlaTimer.stories.js +35 -35
- package/src/components/SlaTimer.vue +62 -62
- package/src/components/SnoozeButton.vue +247 -0
- package/src/components/StatsCard.stories.js +24 -24
- package/src/components/StatsCard.vue +58 -58
- package/src/components/StatusBadge.stories.js +53 -53
- package/src/components/StatusBadge.vue +78 -78
- package/src/components/TagSelect.vue +84 -84
- package/src/components/TicketFilters.vue +270 -225
- package/src/components/TicketLinkPanel.vue +193 -193
- package/src/components/TicketList.vue +655 -594
- package/src/components/TicketMergeDialog.vue +157 -157
- package/src/components/TicketSplitDialog.vue +98 -0
- package/src/components/TotpInput.stories.js +9 -9
- package/src/components/TotpInput.vue +81 -81
- package/src/components/TwoFactorSetup.vue +113 -113
- package/src/components/VariableTokenInput.vue +111 -0
- package/src/components/WorkflowActionConfig.vue +287 -0
- package/src/components/WorkflowActionList.vue +350 -0
- package/src/components/WorkflowConditionBuilder.vue +265 -0
- package/src/components/WorkflowTriggerSelector.vue +125 -0
- package/src/composables/useChat.js +187 -0
- package/src/composables/useI18n.js +30 -8
- package/src/composables/useKeyboardShortcuts.js +46 -46
- package/src/composables/useMentions.js +134 -0
- package/src/composables/usePluginExtensions.js +159 -159
- package/src/composables/usePluginHooks.js +65 -65
- package/src/composables/useRealtime.js +182 -0
- package/src/defineEscalatedPlugin.js +76 -76
- package/src/index.js +84 -72
- package/src/locales/README.md +13 -0
- package/src/locales/ar.json +727 -0
- package/src/locales/de.json +678 -430
- package/src/locales/en.json +717 -455
- package/src/locales/es.json +679 -430
- package/src/locales/fr.json +680 -431
- package/src/locales/index.js +12 -2
- package/src/locales/it.json +727 -0
- package/src/locales/ja.json +727 -0
- package/src/locales/ko.json +727 -0
- package/src/locales/nl.json +727 -0
- package/src/locales/pl.json +727 -0
- package/src/locales/pt-BR.json +727 -0
- package/src/locales/ru.json +727 -0
- package/src/locales/tr.json +727 -0
- package/src/locales/zh-CN.json +727 -0
- package/src/pages/Admin/ApiTokens/Index.vue +381 -381
- package/src/pages/Admin/AuditLog/Index.vue +154 -154
- package/src/pages/Admin/BusinessHours/Form.vue +172 -172
- package/src/pages/Admin/BusinessHours/Index.vue +113 -113
- package/src/pages/Admin/CannedResponses/Index.vue +127 -127
- package/src/pages/Admin/Capacity/Index.vue +134 -134
- package/src/pages/Admin/CustomFields/Form.vue +195 -195
- package/src/pages/Admin/CustomFields/Index.vue +134 -134
- package/src/pages/Admin/CustomObjects/Form.vue +202 -202
- package/src/pages/Admin/CustomObjects/Index.vue +127 -127
- package/src/pages/Admin/CustomObjects/Records.vue +228 -228
- package/src/pages/Admin/Departments/Form.vue +75 -75
- package/src/pages/Admin/Departments/Index.vue +110 -109
- package/src/pages/Admin/EscalationRules/Form.vue +157 -157
- package/src/pages/Admin/EscalationRules/Index.vue +178 -178
- package/src/pages/Admin/Import/Connect.vue +0 -1
- package/src/pages/Admin/Import/Index.vue +1 -1
- package/src/pages/Admin/Import/Progress.vue +1 -1
- package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
- package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
- package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
- package/src/pages/Admin/Macros/Index.vue +448 -448
- package/src/pages/Admin/Plugins/Index.vue +327 -327
- package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
- package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
- package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
- package/src/pages/Admin/Reports/Cohorts.vue +180 -0
- package/src/pages/Admin/Reports/Comparison.vue +141 -0
- package/src/pages/Admin/Reports/CsatReport.vue +127 -127
- package/src/pages/Admin/Reports/Dashboard.vue +36 -21
- package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
- package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
- package/src/pages/Admin/Reports/SlaReport.vue +162 -166
- package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
- package/src/pages/Admin/Reports.vue +206 -206
- package/src/pages/Admin/Roles/Form.vue +71 -71
- package/src/pages/Admin/Roles/Index.vue +122 -122
- package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
- package/src/pages/Admin/Settings/DataRetention.vue +182 -182
- package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
- package/src/pages/Admin/Settings/Sandbox.vue +135 -135
- package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
- package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
- package/src/pages/Admin/Settings.vue +1008 -468
- package/src/pages/Admin/Skills/Form.vue +193 -53
- package/src/pages/Admin/Skills/Index.vue +105 -94
- package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
- package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
- package/src/pages/Admin/Statuses/Form.vue +114 -114
- package/src/pages/Admin/Statuses/Index.vue +153 -153
- package/src/pages/Admin/Tags/Index.vue +191 -191
- package/src/pages/Admin/Tickets/Index.vue +126 -91
- package/src/pages/Admin/Tickets/Show.vue +29 -0
- package/src/pages/Admin/Users/Index.vue +145 -0
- package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
- package/src/pages/Admin/Webhooks/Form.vue +110 -110
- package/src/pages/Admin/Webhooks/Index.vue +136 -136
- package/src/pages/Admin/Workflows/Builder.vue +207 -0
- package/src/pages/Admin/Workflows/Index.vue +235 -0
- package/src/pages/Admin/Workflows/Logs.vue +286 -0
- package/src/pages/Agent/TicketIndex.vue +112 -88
- package/src/pages/Agent/TicketShow.vue +192 -60
- package/src/pages/Customer/Create.vue +1 -1
- package/src/pages/Customer/Index.vue +26 -1
- package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
- package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
- package/src/pages/Customer/Show.vue +69 -63
- package/src/pages/Guest/Create.vue +40 -15
- package/src/pages/Guest/Show.vue +124 -93
- package/src/plugin.js +26 -1
- package/src/utils/mentionHighlight.js +24 -0
- package/src/utils/sanitizeHtml.js +78 -64
- package/src/widget/EscalatedWidget.vue +804 -0
- package/src/widget/index.js +254 -0
- package/src/pages/Admin/Automations/Form.vue +0 -184
- package/src/pages/Admin/Automations/Index.vue +0 -129
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<div v-for="item in data" :key="item.policy_name">
|
|
12
|
+
<div class="mb-1.5 flex items-center justify-between">
|
|
13
|
+
<span class="text-sm font-medium text-neutral-300">{{ item.policy_name }}</span>
|
|
14
|
+
<span class="text-xs text-neutral-500">{{ item.total }} tickets</span>
|
|
15
|
+
</div>
|
|
16
|
+
<div class="flex h-6 overflow-hidden rounded-full bg-white/[0.04]">
|
|
17
|
+
<div
|
|
18
|
+
class="h-full rounded-l-full bg-emerald-500/80 transition-all"
|
|
19
|
+
:style="{ width: item.total > 0 ? `${(item.met / item.total) * 100}%` : '0%' }"
|
|
20
|
+
:title="`Met: ${item.met}`"
|
|
21
|
+
></div>
|
|
22
|
+
<div
|
|
23
|
+
class="h-full bg-red-500/80 transition-all"
|
|
24
|
+
:class="{ 'rounded-r-full': item.met === 0, 'rounded-r-full': true }"
|
|
25
|
+
:style="{ width: item.total > 0 ? `${(item.breached / item.total) * 100}%` : '0%' }"
|
|
26
|
+
:title="`Breached: ${item.breached}`"
|
|
27
|
+
></div>
|
|
28
|
+
</div>
|
|
29
|
+
<div class="mt-1 flex items-center gap-4 text-xs">
|
|
30
|
+
<span class="flex items-center gap-1 text-emerald-400">
|
|
31
|
+
<span class="inline-block h-2 w-2 rounded-full bg-emerald-500"></span>
|
|
32
|
+
Met: {{ item.met }}
|
|
33
|
+
</span>
|
|
34
|
+
<span class="flex items-center gap-1 text-red-400">
|
|
35
|
+
<span class="inline-block h-2 w-2 rounded-full bg-red-500"></span>
|
|
36
|
+
Breached: {{ item.breached }}
|
|
37
|
+
</span>
|
|
38
|
+
<span v-if="item.total > 0" class="text-neutral-500">
|
|
39
|
+
{{ Math.round((item.met / item.total) * 100) }}% compliance
|
|
40
|
+
</span>
|
|
41
|
+
</div>
|
|
42
|
+
</div>
|
|
43
|
+
</div>
|
|
44
|
+
<div v-else class="py-6 text-center text-sm text-neutral-500">No SLA data available</div>
|
|
45
|
+
</div>
|
|
46
|
+
</template>
|
|
@@ -1,35 +1,35 @@
|
|
|
1
|
-
import SlaTimer from './SlaTimer.vue';
|
|
2
|
-
|
|
3
|
-
export default {
|
|
4
|
-
title: 'Components/SlaTimer',
|
|
5
|
-
component: SlaTimer,
|
|
6
|
-
};
|
|
7
|
-
|
|
8
|
-
const inOneHour = new Date(Date.now() + 3600000).toISOString();
|
|
9
|
-
const inFiveHours = new Date(Date.now() + 18000000).toISOString();
|
|
10
|
-
const inThreeDays = new Date(Date.now() + 259200000).toISOString();
|
|
11
|
-
const overdue = new Date(Date.now() - 3600000).toISOString();
|
|
12
|
-
|
|
13
|
-
export const Healthy = { args: { dueAt: inThreeDays, label: 'First Response' } };
|
|
14
|
-
export const Warning = { args: { dueAt: inOneHour, label: 'Resolution Due' } };
|
|
15
|
-
export const Comfortable = { args: { dueAt: inFiveHours, label: 'Next Reply' } };
|
|
16
|
-
export const Overdue = { args: { dueAt: overdue, label: 'Resolution Due' } };
|
|
17
|
-
export const Breached = { args: { dueAt: overdue, breached: true, label: 'First Response' } };
|
|
18
|
-
|
|
19
|
-
export const AllStates = {
|
|
20
|
-
render: () => ({
|
|
21
|
-
components: { SlaTimer },
|
|
22
|
-
setup() {
|
|
23
|
-
return { inThreeDays, inFiveHours, inOneHour, overdue };
|
|
24
|
-
},
|
|
25
|
-
template: `
|
|
26
|
-
<div class="flex flex-wrap gap-3">
|
|
27
|
-
<SlaTimer :dueAt="inThreeDays" label="Healthy" />
|
|
28
|
-
<SlaTimer :dueAt="inFiveHours" label="Comfortable" />
|
|
29
|
-
<SlaTimer :dueAt="inOneHour" label="Warning" />
|
|
30
|
-
<SlaTimer :dueAt="overdue" label="Overdue" />
|
|
31
|
-
<SlaTimer :dueAt="overdue" :breached="true" label="Breached" />
|
|
32
|
-
</div>
|
|
33
|
-
`,
|
|
34
|
-
}),
|
|
35
|
-
};
|
|
1
|
+
import SlaTimer from './SlaTimer.vue';
|
|
2
|
+
|
|
3
|
+
export default {
|
|
4
|
+
title: 'Components/SlaTimer',
|
|
5
|
+
component: SlaTimer,
|
|
6
|
+
};
|
|
7
|
+
|
|
8
|
+
const inOneHour = new Date(Date.now() + 3600000).toISOString();
|
|
9
|
+
const inFiveHours = new Date(Date.now() + 18000000).toISOString();
|
|
10
|
+
const inThreeDays = new Date(Date.now() + 259200000).toISOString();
|
|
11
|
+
const overdue = new Date(Date.now() - 3600000).toISOString();
|
|
12
|
+
|
|
13
|
+
export const Healthy = { args: { dueAt: inThreeDays, label: 'First Response' } };
|
|
14
|
+
export const Warning = { args: { dueAt: inOneHour, label: 'Resolution Due' } };
|
|
15
|
+
export const Comfortable = { args: { dueAt: inFiveHours, label: 'Next Reply' } };
|
|
16
|
+
export const Overdue = { args: { dueAt: overdue, label: 'Resolution Due' } };
|
|
17
|
+
export const Breached = { args: { dueAt: overdue, breached: true, label: 'First Response' } };
|
|
18
|
+
|
|
19
|
+
export const AllStates = {
|
|
20
|
+
render: () => ({
|
|
21
|
+
components: { SlaTimer },
|
|
22
|
+
setup() {
|
|
23
|
+
return { inThreeDays, inFiveHours, inOneHour, overdue };
|
|
24
|
+
},
|
|
25
|
+
template: `
|
|
26
|
+
<div class="flex flex-wrap gap-3">
|
|
27
|
+
<SlaTimer :dueAt="inThreeDays" label="Healthy" />
|
|
28
|
+
<SlaTimer :dueAt="inFiveHours" label="Comfortable" />
|
|
29
|
+
<SlaTimer :dueAt="inOneHour" label="Warning" />
|
|
30
|
+
<SlaTimer :dueAt="overdue" label="Overdue" />
|
|
31
|
+
<SlaTimer :dueAt="overdue" :breached="true" label="Breached" />
|
|
32
|
+
</div>
|
|
33
|
+
`,
|
|
34
|
+
}),
|
|
35
|
+
};
|
|
@@ -1,62 +1,62 @@
|
|
|
1
|
-
<script setup>
|
|
2
|
-
import { computed, inject } from 'vue';
|
|
3
|
-
|
|
4
|
-
const props = defineProps({
|
|
5
|
-
dueAt: { type: String, default: null },
|
|
6
|
-
breached: { type: Boolean, default: false },
|
|
7
|
-
label: { type: String, default: 'Due' },
|
|
8
|
-
});
|
|
9
|
-
|
|
10
|
-
const dark = inject(
|
|
11
|
-
'esc-dark',
|
|
12
|
-
computed(() => false),
|
|
13
|
-
);
|
|
14
|
-
|
|
15
|
-
const timeRemaining = computed(() => {
|
|
16
|
-
if (!props.dueAt) return null;
|
|
17
|
-
const now = new Date();
|
|
18
|
-
const due = new Date(props.dueAt);
|
|
19
|
-
const diff = due - now;
|
|
20
|
-
if (diff <= 0) return { text: 'Overdue', overdue: true };
|
|
21
|
-
|
|
22
|
-
const hours = Math.floor(diff / 3600000);
|
|
23
|
-
const minutes = Math.floor((diff % 3600000) / 60000);
|
|
24
|
-
if (hours > 24) {
|
|
25
|
-
const days = Math.floor(hours / 24);
|
|
26
|
-
return { text: `${days}d ${hours % 24}h`, overdue: false };
|
|
27
|
-
}
|
|
28
|
-
return { text: `${hours}h ${minutes}m`, overdue: false };
|
|
29
|
-
});
|
|
30
|
-
|
|
31
|
-
const statusClass = computed(() => {
|
|
32
|
-
if (props.breached || timeRemaining.value?.overdue) {
|
|
33
|
-
return dark ? 'border-rose-500/20 bg-rose-500/10 text-rose-400' : 'border-red-300 bg-red-50 text-red-700';
|
|
34
|
-
}
|
|
35
|
-
const due = new Date(props.dueAt);
|
|
36
|
-
const hoursLeft = (due - new Date()) / 3600000;
|
|
37
|
-
if (hoursLeft < 2) {
|
|
38
|
-
return dark
|
|
39
|
-
? 'border-amber-500/20 bg-amber-500/10 text-amber-400'
|
|
40
|
-
: 'border-yellow-300 bg-yellow-50 text-yellow-700';
|
|
41
|
-
}
|
|
42
|
-
return dark
|
|
43
|
-
? 'border-emerald-500/20 bg-emerald-500/10 text-emerald-400'
|
|
44
|
-
: 'border-green-300 bg-green-50 text-green-700';
|
|
45
|
-
});
|
|
46
|
-
</script>
|
|
47
|
-
|
|
48
|
-
<template>
|
|
49
|
-
<div
|
|
50
|
-
v-if="dueAt"
|
|
51
|
-
role="timer"
|
|
52
|
-
aria-live="polite"
|
|
53
|
-
aria-label="SLA timer"
|
|
54
|
-
:class="['rounded-lg border px-3 py-2 text-sm', statusClass]"
|
|
55
|
-
>
|
|
56
|
-
<div class="font-medium">{{ label }}</div>
|
|
57
|
-
<div class="text-xs">
|
|
58
|
-
<span v-if="breached">SLA Breached</span>
|
|
59
|
-
<span v-else>{{ timeRemaining?.text }}</span>
|
|
60
|
-
</div>
|
|
61
|
-
</div>
|
|
62
|
-
</template>
|
|
1
|
+
<script setup>
|
|
2
|
+
import { computed, inject } from 'vue';
|
|
3
|
+
|
|
4
|
+
const props = defineProps({
|
|
5
|
+
dueAt: { type: String, default: null },
|
|
6
|
+
breached: { type: Boolean, default: false },
|
|
7
|
+
label: { type: String, default: 'Due' },
|
|
8
|
+
});
|
|
9
|
+
|
|
10
|
+
const dark = inject(
|
|
11
|
+
'esc-dark',
|
|
12
|
+
computed(() => false),
|
|
13
|
+
);
|
|
14
|
+
|
|
15
|
+
const timeRemaining = computed(() => {
|
|
16
|
+
if (!props.dueAt) return null;
|
|
17
|
+
const now = new Date();
|
|
18
|
+
const due = new Date(props.dueAt);
|
|
19
|
+
const diff = due - now;
|
|
20
|
+
if (diff <= 0) return { text: 'Overdue', overdue: true };
|
|
21
|
+
|
|
22
|
+
const hours = Math.floor(diff / 3600000);
|
|
23
|
+
const minutes = Math.floor((diff % 3600000) / 60000);
|
|
24
|
+
if (hours > 24) {
|
|
25
|
+
const days = Math.floor(hours / 24);
|
|
26
|
+
return { text: `${days}d ${hours % 24}h`, overdue: false };
|
|
27
|
+
}
|
|
28
|
+
return { text: `${hours}h ${minutes}m`, overdue: false };
|
|
29
|
+
});
|
|
30
|
+
|
|
31
|
+
const statusClass = computed(() => {
|
|
32
|
+
if (props.breached || timeRemaining.value?.overdue) {
|
|
33
|
+
return dark ? 'border-rose-500/20 bg-rose-500/10 text-rose-400' : 'border-red-300 bg-red-50 text-red-700';
|
|
34
|
+
}
|
|
35
|
+
const due = new Date(props.dueAt);
|
|
36
|
+
const hoursLeft = (due - new Date()) / 3600000;
|
|
37
|
+
if (hoursLeft < 2) {
|
|
38
|
+
return dark
|
|
39
|
+
? 'border-amber-500/20 bg-amber-500/10 text-amber-400'
|
|
40
|
+
: 'border-yellow-300 bg-yellow-50 text-yellow-700';
|
|
41
|
+
}
|
|
42
|
+
return dark
|
|
43
|
+
? 'border-emerald-500/20 bg-emerald-500/10 text-emerald-400'
|
|
44
|
+
: 'border-green-300 bg-green-50 text-green-700';
|
|
45
|
+
});
|
|
46
|
+
</script>
|
|
47
|
+
|
|
48
|
+
<template>
|
|
49
|
+
<div
|
|
50
|
+
v-if="dueAt"
|
|
51
|
+
role="timer"
|
|
52
|
+
aria-live="polite"
|
|
53
|
+
aria-label="SLA timer"
|
|
54
|
+
:class="['rounded-lg border px-3 py-2 text-sm', statusClass]"
|
|
55
|
+
>
|
|
56
|
+
<div class="font-medium">{{ label }}</div>
|
|
57
|
+
<div class="text-xs">
|
|
58
|
+
<span v-if="breached">SLA Breached</span>
|
|
59
|
+
<span v-else>{{ timeRemaining?.text }}</span>
|
|
60
|
+
</div>
|
|
61
|
+
</div>
|
|
62
|
+
</template>
|