@escalated-dev/escalated 0.7.0 → 0.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (181) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +36 -1
  3. package/package.json +16 -7
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +35 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +83 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +30 -8
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/README.md +13 -0
  91. package/src/locales/ar.json +727 -0
  92. package/src/locales/de.json +678 -430
  93. package/src/locales/en.json +717 -455
  94. package/src/locales/es.json +679 -430
  95. package/src/locales/fr.json +680 -431
  96. package/src/locales/index.js +12 -2
  97. package/src/locales/it.json +727 -0
  98. package/src/locales/ja.json +727 -0
  99. package/src/locales/ko.json +727 -0
  100. package/src/locales/nl.json +727 -0
  101. package/src/locales/pl.json +727 -0
  102. package/src/locales/pt-BR.json +727 -0
  103. package/src/locales/ru.json +727 -0
  104. package/src/locales/tr.json +727 -0
  105. package/src/locales/zh-CN.json +727 -0
  106. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  107. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  108. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  109. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  110. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  111. package/src/pages/Admin/Capacity/Index.vue +134 -134
  112. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  113. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  114. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  115. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  116. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  117. package/src/pages/Admin/Departments/Form.vue +75 -75
  118. package/src/pages/Admin/Departments/Index.vue +110 -109
  119. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  120. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  121. package/src/pages/Admin/Import/Connect.vue +0 -1
  122. package/src/pages/Admin/Import/Index.vue +1 -1
  123. package/src/pages/Admin/Import/Progress.vue +1 -1
  124. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  125. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  126. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  127. package/src/pages/Admin/Macros/Index.vue +448 -448
  128. package/src/pages/Admin/Plugins/Index.vue +327 -327
  129. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  130. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  131. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  132. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  133. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  134. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  135. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  136. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  138. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  139. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  140. package/src/pages/Admin/Reports.vue +206 -206
  141. package/src/pages/Admin/Roles/Form.vue +71 -71
  142. package/src/pages/Admin/Roles/Index.vue +122 -122
  143. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  144. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  145. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  146. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  147. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  148. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  149. package/src/pages/Admin/Settings.vue +1008 -468
  150. package/src/pages/Admin/Skills/Form.vue +193 -53
  151. package/src/pages/Admin/Skills/Index.vue +105 -94
  152. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  153. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  154. package/src/pages/Admin/Statuses/Form.vue +114 -114
  155. package/src/pages/Admin/Statuses/Index.vue +153 -153
  156. package/src/pages/Admin/Tags/Index.vue +191 -191
  157. package/src/pages/Admin/Tickets/Index.vue +126 -91
  158. package/src/pages/Admin/Tickets/Show.vue +29 -0
  159. package/src/pages/Admin/Users/Index.vue +145 -0
  160. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  161. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  162. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  163. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  164. package/src/pages/Admin/Workflows/Index.vue +235 -0
  165. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  166. package/src/pages/Agent/TicketIndex.vue +112 -88
  167. package/src/pages/Agent/TicketShow.vue +192 -60
  168. package/src/pages/Customer/Create.vue +1 -1
  169. package/src/pages/Customer/Index.vue +26 -1
  170. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  171. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  172. package/src/pages/Customer/Show.vue +69 -63
  173. package/src/pages/Guest/Create.vue +40 -15
  174. package/src/pages/Guest/Show.vue +124 -93
  175. package/src/plugin.js +26 -1
  176. package/src/utils/mentionHighlight.js +24 -0
  177. package/src/utils/sanitizeHtml.js +78 -64
  178. package/src/widget/EscalatedWidget.vue +804 -0
  179. package/src/widget/index.js +254 -0
  180. package/src/pages/Admin/Automations/Form.vue +0 -184
  181. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,79 +1,83 @@
1
- <script setup>
2
- import { ref, computed } from 'vue';
3
-
4
- const props = defineProps({
5
- availableSkills: { type: Array, default: () => [] },
6
- modelValue: { type: Array, default: () => [] },
7
- });
8
-
9
- const emit = defineEmits(['update:modelValue']);
10
-
11
- const showDropdown = ref(false);
12
-
13
- const selectedSkills = computed(() => {
14
- return props.availableSkills.filter((s) => props.modelValue.includes(s.id));
15
- });
16
-
17
- const unselectedSkills = computed(() => {
18
- return props.availableSkills.filter((s) => !props.modelValue.includes(s.id));
19
- });
20
-
21
- function addSkill(skillId) {
22
- emit('update:modelValue', [...props.modelValue, skillId]);
23
- showDropdown.value = false;
24
- }
25
-
26
- function removeSkill(skillId) {
27
- emit(
28
- 'update:modelValue',
29
- props.modelValue.filter((id) => id !== skillId),
30
- );
31
- }
32
- </script>
33
-
34
- <template>
35
- <div class="space-y-2">
36
- <!-- Selected skill tags -->
37
- <div class="flex flex-wrap gap-1.5">
38
- <span
39
- v-for="skill in selectedSkills"
40
- :key="skill.id"
41
- class="inline-flex items-center gap-1 rounded-md bg-cyan-500/15 px-2 py-1 text-xs font-medium text-cyan-300 ring-1 ring-cyan-500/20"
42
- >
43
- {{ skill.name }}
44
- <button
45
- aria-label="Remove skill"
46
- class="ml-0.5 text-cyan-400 hover:text-cyan-200"
47
- @click="removeSkill(skill.id)"
48
- >
49
- &times;
50
- </button>
51
- </span>
52
- <span v-if="!selectedSkills.length" class="text-xs text-neutral-500">No skills assigned</span>
53
- </div>
54
-
55
- <!-- Add button / dropdown -->
56
- <div class="relative">
57
- <button
58
- v-if="unselectedSkills.length"
59
- class="rounded-lg border border-dashed border-white/[0.08] px-2 py-1 text-xs text-neutral-400 transition-colors hover:border-white/[0.15] hover:text-neutral-300"
60
- @click="showDropdown = !showDropdown"
61
- >
62
- + Add Skill
63
- </button>
64
- <div
65
- v-if="showDropdown && unselectedSkills.length"
66
- class="absolute left-0 top-full z-10 mt-1 max-h-40 w-48 overflow-y-auto rounded-lg border border-white/[0.06] bg-neutral-900 py-1 shadow-xl"
67
- >
68
- <button
69
- v-for="skill in unselectedSkills"
70
- :key="skill.id"
71
- class="w-full px-3 py-1.5 text-left text-xs text-neutral-300 transition-colors hover:bg-white/[0.04]"
72
- @click="addSkill(skill.id)"
73
- >
74
- {{ skill.name }}
75
- </button>
76
- </div>
77
- </div>
78
- </div>
79
- </template>
1
+ <script setup>
2
+ import { ref, computed } from 'vue';
3
+
4
+ const props = defineProps({
5
+ items: { type: Array, default: () => [] },
6
+ modelValue: { type: Array, default: () => [] },
7
+ addLabel: { type: String, default: 'Add Item' },
8
+ emptyLabel: { type: String, default: 'No items selected' },
9
+ itemLabelKey: { type: String, default: 'name' },
10
+ itemValueKey: { type: String, default: 'id' },
11
+ });
12
+
13
+ const emit = defineEmits(['update:modelValue']);
14
+
15
+ const showDropdown = ref(false);
16
+
17
+ const selectedItems = computed(() => {
18
+ return props.items.filter((item) => props.modelValue.includes(item[props.itemValueKey]));
19
+ });
20
+
21
+ const unselectedItems = computed(() => {
22
+ return props.items.filter((item) => !props.modelValue.includes(item[props.itemValueKey]));
23
+ });
24
+
25
+ function addItem(value) {
26
+ emit('update:modelValue', [...props.modelValue, value]);
27
+ showDropdown.value = false;
28
+ }
29
+
30
+ function removeItem(value) {
31
+ emit(
32
+ 'update:modelValue',
33
+ props.modelValue.filter((id) => id !== value),
34
+ );
35
+ }
36
+ </script>
37
+
38
+ <template>
39
+ <div class="space-y-2">
40
+ <!-- Selected skill tags -->
41
+ <div class="flex flex-wrap gap-1.5">
42
+ <span
43
+ v-for="item in selectedItems"
44
+ :key="item[itemValueKey]"
45
+ class="inline-flex items-center gap-1 rounded-md bg-cyan-500/15 px-2 py-1 text-xs font-medium text-cyan-300 ring-1 ring-cyan-500/20"
46
+ >
47
+ {{ item[itemLabelKey] }}
48
+ <button
49
+ :aria-label="`Remove ${item[itemLabelKey]}`"
50
+ class="ml-0.5 text-cyan-400 hover:text-cyan-200"
51
+ @click="removeItem(item[itemValueKey])"
52
+ >
53
+ &times;
54
+ </button>
55
+ </span>
56
+ <span v-if="!selectedItems.length" class="text-xs text-neutral-500">{{ emptyLabel }}</span>
57
+ </div>
58
+
59
+ <!-- Add button / dropdown -->
60
+ <div class="relative">
61
+ <button
62
+ v-if="unselectedItems.length"
63
+ class="rounded-lg border border-dashed border-white/[0.08] px-2 py-1 text-xs text-neutral-400 transition-colors hover:border-white/[0.15] hover:text-neutral-300"
64
+ @click="showDropdown = !showDropdown"
65
+ >
66
+ + {{ addLabel }}
67
+ </button>
68
+ <div
69
+ v-if="showDropdown && unselectedItems.length"
70
+ class="absolute left-0 top-full z-10 mt-1 max-h-40 w-48 overflow-y-auto rounded-lg border border-white/[0.06] bg-neutral-900 py-1 shadow-xl"
71
+ >
72
+ <button
73
+ v-for="item in unselectedItems"
74
+ :key="item[itemValueKey]"
75
+ class="w-full px-3 py-1.5 text-left text-xs text-neutral-300 transition-colors hover:bg-white/[0.04]"
76
+ @click="addItem(item[itemValueKey])"
77
+ >
78
+ {{ item[itemLabelKey] }}
79
+ </button>
80
+ </div>
81
+ </div>
82
+ </div>
83
+ </template>
@@ -1,53 +1,46 @@
1
- <script setup>
2
- import { computed } from 'vue';
3
-
4
- const props = defineProps({
5
- data: { type: Array, default: () => [] },
6
- });
7
-
8
- const maxTotal = computed(() => {
9
- if (!props.data.length) return 1;
10
- return Math.max(...props.data.map((d) => d.total), 1);
11
- });
12
- </script>
13
-
14
- <template>
15
- <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-5">
16
- <h3 class="mb-4 text-sm font-semibold text-neutral-200">SLA Compliance by Policy</h3>
17
- <div v-if="data.length" class="space-y-4">
18
- <div v-for="item in data" :key="item.policy_name">
19
- <div class="mb-1.5 flex items-center justify-between">
20
- <span class="text-sm font-medium text-neutral-300">{{ item.policy_name }}</span>
21
- <span class="text-xs text-neutral-500">{{ item.total }} tickets</span>
22
- </div>
23
- <div class="flex h-6 overflow-hidden rounded-full bg-white/[0.04]">
24
- <div
25
- class="h-full rounded-l-full bg-emerald-500/80 transition-all"
26
- :style="{ width: item.total > 0 ? `${(item.met / item.total) * 100}%` : '0%' }"
27
- :title="`Met: ${item.met}`"
28
- ></div>
29
- <div
30
- class="h-full bg-red-500/80 transition-all"
31
- :class="{ 'rounded-r-full': item.met === 0, 'rounded-r-full': true }"
32
- :style="{ width: item.total > 0 ? `${(item.breached / item.total) * 100}%` : '0%' }"
33
- :title="`Breached: ${item.breached}`"
34
- ></div>
35
- </div>
36
- <div class="mt-1 flex items-center gap-4 text-xs">
37
- <span class="flex items-center gap-1 text-emerald-400">
38
- <span class="inline-block h-2 w-2 rounded-full bg-emerald-500"></span>
39
- Met: {{ item.met }}
40
- </span>
41
- <span class="flex items-center gap-1 text-red-400">
42
- <span class="inline-block h-2 w-2 rounded-full bg-red-500"></span>
43
- Breached: {{ item.breached }}
44
- </span>
45
- <span v-if="item.total > 0" class="text-neutral-500">
46
- {{ Math.round((item.met / item.total) * 100) }}% compliance
47
- </span>
48
- </div>
49
- </div>
50
- </div>
51
- <div v-else class="py-6 text-center text-sm text-neutral-500">No SLA data available</div>
52
- </div>
53
- </template>
1
+ <script setup>
2
+ defineProps({
3
+ data: { type: Array, default: () => [] },
4
+ });
5
+ </script>
6
+
7
+ <template>
8
+ <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-5">
9
+ <h3 class="mb-4 text-sm font-semibold text-neutral-200">SLA Compliance by Policy</h3>
10
+ <div v-if="data.length" class="space-y-4">
11
+ <div v-for="item in data" :key="item.policy_name">
12
+ <div class="mb-1.5 flex items-center justify-between">
13
+ <span class="text-sm font-medium text-neutral-300">{{ item.policy_name }}</span>
14
+ <span class="text-xs text-neutral-500">{{ item.total }} tickets</span>
15
+ </div>
16
+ <div class="flex h-6 overflow-hidden rounded-full bg-white/[0.04]">
17
+ <div
18
+ class="h-full rounded-l-full bg-emerald-500/80 transition-all"
19
+ :style="{ width: item.total > 0 ? `${(item.met / item.total) * 100}%` : '0%' }"
20
+ :title="`Met: ${item.met}`"
21
+ ></div>
22
+ <div
23
+ class="h-full bg-red-500/80 transition-all"
24
+ :class="{ 'rounded-r-full': item.met === 0, 'rounded-r-full': true }"
25
+ :style="{ width: item.total > 0 ? `${(item.breached / item.total) * 100}%` : '0%' }"
26
+ :title="`Breached: ${item.breached}`"
27
+ ></div>
28
+ </div>
29
+ <div class="mt-1 flex items-center gap-4 text-xs">
30
+ <span class="flex items-center gap-1 text-emerald-400">
31
+ <span class="inline-block h-2 w-2 rounded-full bg-emerald-500"></span>
32
+ Met: {{ item.met }}
33
+ </span>
34
+ <span class="flex items-center gap-1 text-red-400">
35
+ <span class="inline-block h-2 w-2 rounded-full bg-red-500"></span>
36
+ Breached: {{ item.breached }}
37
+ </span>
38
+ <span v-if="item.total > 0" class="text-neutral-500">
39
+ {{ Math.round((item.met / item.total) * 100) }}% compliance
40
+ </span>
41
+ </div>
42
+ </div>
43
+ </div>
44
+ <div v-else class="py-6 text-center text-sm text-neutral-500">No SLA data available</div>
45
+ </div>
46
+ </template>
@@ -1,35 +1,35 @@
1
- import SlaTimer from './SlaTimer.vue';
2
-
3
- export default {
4
- title: 'Components/SlaTimer',
5
- component: SlaTimer,
6
- };
7
-
8
- const inOneHour = new Date(Date.now() + 3600000).toISOString();
9
- const inFiveHours = new Date(Date.now() + 18000000).toISOString();
10
- const inThreeDays = new Date(Date.now() + 259200000).toISOString();
11
- const overdue = new Date(Date.now() - 3600000).toISOString();
12
-
13
- export const Healthy = { args: { dueAt: inThreeDays, label: 'First Response' } };
14
- export const Warning = { args: { dueAt: inOneHour, label: 'Resolution Due' } };
15
- export const Comfortable = { args: { dueAt: inFiveHours, label: 'Next Reply' } };
16
- export const Overdue = { args: { dueAt: overdue, label: 'Resolution Due' } };
17
- export const Breached = { args: { dueAt: overdue, breached: true, label: 'First Response' } };
18
-
19
- export const AllStates = {
20
- render: () => ({
21
- components: { SlaTimer },
22
- setup() {
23
- return { inThreeDays, inFiveHours, inOneHour, overdue };
24
- },
25
- template: `
26
- <div class="flex flex-wrap gap-3">
27
- <SlaTimer :dueAt="inThreeDays" label="Healthy" />
28
- <SlaTimer :dueAt="inFiveHours" label="Comfortable" />
29
- <SlaTimer :dueAt="inOneHour" label="Warning" />
30
- <SlaTimer :dueAt="overdue" label="Overdue" />
31
- <SlaTimer :dueAt="overdue" :breached="true" label="Breached" />
32
- </div>
33
- `,
34
- }),
35
- };
1
+ import SlaTimer from './SlaTimer.vue';
2
+
3
+ export default {
4
+ title: 'Components/SlaTimer',
5
+ component: SlaTimer,
6
+ };
7
+
8
+ const inOneHour = new Date(Date.now() + 3600000).toISOString();
9
+ const inFiveHours = new Date(Date.now() + 18000000).toISOString();
10
+ const inThreeDays = new Date(Date.now() + 259200000).toISOString();
11
+ const overdue = new Date(Date.now() - 3600000).toISOString();
12
+
13
+ export const Healthy = { args: { dueAt: inThreeDays, label: 'First Response' } };
14
+ export const Warning = { args: { dueAt: inOneHour, label: 'Resolution Due' } };
15
+ export const Comfortable = { args: { dueAt: inFiveHours, label: 'Next Reply' } };
16
+ export const Overdue = { args: { dueAt: overdue, label: 'Resolution Due' } };
17
+ export const Breached = { args: { dueAt: overdue, breached: true, label: 'First Response' } };
18
+
19
+ export const AllStates = {
20
+ render: () => ({
21
+ components: { SlaTimer },
22
+ setup() {
23
+ return { inThreeDays, inFiveHours, inOneHour, overdue };
24
+ },
25
+ template: `
26
+ <div class="flex flex-wrap gap-3">
27
+ <SlaTimer :dueAt="inThreeDays" label="Healthy" />
28
+ <SlaTimer :dueAt="inFiveHours" label="Comfortable" />
29
+ <SlaTimer :dueAt="inOneHour" label="Warning" />
30
+ <SlaTimer :dueAt="overdue" label="Overdue" />
31
+ <SlaTimer :dueAt="overdue" :breached="true" label="Breached" />
32
+ </div>
33
+ `,
34
+ }),
35
+ };
@@ -1,62 +1,62 @@
1
- <script setup>
2
- import { computed, inject } from 'vue';
3
-
4
- const props = defineProps({
5
- dueAt: { type: String, default: null },
6
- breached: { type: Boolean, default: false },
7
- label: { type: String, default: 'Due' },
8
- });
9
-
10
- const dark = inject(
11
- 'esc-dark',
12
- computed(() => false),
13
- );
14
-
15
- const timeRemaining = computed(() => {
16
- if (!props.dueAt) return null;
17
- const now = new Date();
18
- const due = new Date(props.dueAt);
19
- const diff = due - now;
20
- if (diff <= 0) return { text: 'Overdue', overdue: true };
21
-
22
- const hours = Math.floor(diff / 3600000);
23
- const minutes = Math.floor((diff % 3600000) / 60000);
24
- if (hours > 24) {
25
- const days = Math.floor(hours / 24);
26
- return { text: `${days}d ${hours % 24}h`, overdue: false };
27
- }
28
- return { text: `${hours}h ${minutes}m`, overdue: false };
29
- });
30
-
31
- const statusClass = computed(() => {
32
- if (props.breached || timeRemaining.value?.overdue) {
33
- return dark ? 'border-rose-500/20 bg-rose-500/10 text-rose-400' : 'border-red-300 bg-red-50 text-red-700';
34
- }
35
- const due = new Date(props.dueAt);
36
- const hoursLeft = (due - new Date()) / 3600000;
37
- if (hoursLeft < 2) {
38
- return dark
39
- ? 'border-amber-500/20 bg-amber-500/10 text-amber-400'
40
- : 'border-yellow-300 bg-yellow-50 text-yellow-700';
41
- }
42
- return dark
43
- ? 'border-emerald-500/20 bg-emerald-500/10 text-emerald-400'
44
- : 'border-green-300 bg-green-50 text-green-700';
45
- });
46
- </script>
47
-
48
- <template>
49
- <div
50
- v-if="dueAt"
51
- role="timer"
52
- aria-live="polite"
53
- aria-label="SLA timer"
54
- :class="['rounded-lg border px-3 py-2 text-sm', statusClass]"
55
- >
56
- <div class="font-medium">{{ label }}</div>
57
- <div class="text-xs">
58
- <span v-if="breached">SLA Breached</span>
59
- <span v-else>{{ timeRemaining?.text }}</span>
60
- </div>
61
- </div>
62
- </template>
1
+ <script setup>
2
+ import { computed, inject } from 'vue';
3
+
4
+ const props = defineProps({
5
+ dueAt: { type: String, default: null },
6
+ breached: { type: Boolean, default: false },
7
+ label: { type: String, default: 'Due' },
8
+ });
9
+
10
+ const dark = inject(
11
+ 'esc-dark',
12
+ computed(() => false),
13
+ );
14
+
15
+ const timeRemaining = computed(() => {
16
+ if (!props.dueAt) return null;
17
+ const now = new Date();
18
+ const due = new Date(props.dueAt);
19
+ const diff = due - now;
20
+ if (diff <= 0) return { text: 'Overdue', overdue: true };
21
+
22
+ const hours = Math.floor(diff / 3600000);
23
+ const minutes = Math.floor((diff % 3600000) / 60000);
24
+ if (hours > 24) {
25
+ const days = Math.floor(hours / 24);
26
+ return { text: `${days}d ${hours % 24}h`, overdue: false };
27
+ }
28
+ return { text: `${hours}h ${minutes}m`, overdue: false };
29
+ });
30
+
31
+ const statusClass = computed(() => {
32
+ if (props.breached || timeRemaining.value?.overdue) {
33
+ return dark ? 'border-rose-500/20 bg-rose-500/10 text-rose-400' : 'border-red-300 bg-red-50 text-red-700';
34
+ }
35
+ const due = new Date(props.dueAt);
36
+ const hoursLeft = (due - new Date()) / 3600000;
37
+ if (hoursLeft < 2) {
38
+ return dark
39
+ ? 'border-amber-500/20 bg-amber-500/10 text-amber-400'
40
+ : 'border-yellow-300 bg-yellow-50 text-yellow-700';
41
+ }
42
+ return dark
43
+ ? 'border-emerald-500/20 bg-emerald-500/10 text-emerald-400'
44
+ : 'border-green-300 bg-green-50 text-green-700';
45
+ });
46
+ </script>
47
+
48
+ <template>
49
+ <div
50
+ v-if="dueAt"
51
+ role="timer"
52
+ aria-live="polite"
53
+ aria-label="SLA timer"
54
+ :class="['rounded-lg border px-3 py-2 text-sm', statusClass]"
55
+ >
56
+ <div class="font-medium">{{ label }}</div>
57
+ <div class="text-xs">
58
+ <span v-if="breached">SLA Breached</span>
59
+ <span v-else>{{ timeRemaining?.text }}</span>
60
+ </div>
61
+ </div>
62
+ </template>