@escalated-dev/escalated 0.7.0 → 0.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (181) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +36 -1
  3. package/package.json +16 -7
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +35 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +83 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +30 -8
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/README.md +13 -0
  91. package/src/locales/ar.json +727 -0
  92. package/src/locales/de.json +678 -430
  93. package/src/locales/en.json +717 -455
  94. package/src/locales/es.json +679 -430
  95. package/src/locales/fr.json +680 -431
  96. package/src/locales/index.js +12 -2
  97. package/src/locales/it.json +727 -0
  98. package/src/locales/ja.json +727 -0
  99. package/src/locales/ko.json +727 -0
  100. package/src/locales/nl.json +727 -0
  101. package/src/locales/pl.json +727 -0
  102. package/src/locales/pt-BR.json +727 -0
  103. package/src/locales/ru.json +727 -0
  104. package/src/locales/tr.json +727 -0
  105. package/src/locales/zh-CN.json +727 -0
  106. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  107. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  108. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  109. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  110. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  111. package/src/pages/Admin/Capacity/Index.vue +134 -134
  112. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  113. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  114. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  115. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  116. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  117. package/src/pages/Admin/Departments/Form.vue +75 -75
  118. package/src/pages/Admin/Departments/Index.vue +110 -109
  119. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  120. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  121. package/src/pages/Admin/Import/Connect.vue +0 -1
  122. package/src/pages/Admin/Import/Index.vue +1 -1
  123. package/src/pages/Admin/Import/Progress.vue +1 -1
  124. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  125. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  126. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  127. package/src/pages/Admin/Macros/Index.vue +448 -448
  128. package/src/pages/Admin/Plugins/Index.vue +327 -327
  129. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  130. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  131. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  132. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  133. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  134. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  135. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  136. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  138. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  139. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  140. package/src/pages/Admin/Reports.vue +206 -206
  141. package/src/pages/Admin/Roles/Form.vue +71 -71
  142. package/src/pages/Admin/Roles/Index.vue +122 -122
  143. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  144. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  145. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  146. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  147. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  148. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  149. package/src/pages/Admin/Settings.vue +1008 -468
  150. package/src/pages/Admin/Skills/Form.vue +193 -53
  151. package/src/pages/Admin/Skills/Index.vue +105 -94
  152. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  153. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  154. package/src/pages/Admin/Statuses/Form.vue +114 -114
  155. package/src/pages/Admin/Statuses/Index.vue +153 -153
  156. package/src/pages/Admin/Tags/Index.vue +191 -191
  157. package/src/pages/Admin/Tickets/Index.vue +126 -91
  158. package/src/pages/Admin/Tickets/Show.vue +29 -0
  159. package/src/pages/Admin/Users/Index.vue +145 -0
  160. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  161. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  162. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  163. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  164. package/src/pages/Admin/Workflows/Index.vue +235 -0
  165. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  166. package/src/pages/Agent/TicketIndex.vue +112 -88
  167. package/src/pages/Agent/TicketShow.vue +192 -60
  168. package/src/pages/Customer/Create.vue +1 -1
  169. package/src/pages/Customer/Index.vue +26 -1
  170. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  171. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  172. package/src/pages/Customer/Show.vue +69 -63
  173. package/src/pages/Guest/Create.vue +40 -15
  174. package/src/pages/Guest/Show.vue +124 -93
  175. package/src/plugin.js +26 -1
  176. package/src/utils/mentionHighlight.js +24 -0
  177. package/src/utils/sanitizeHtml.js +78 -64
  178. package/src/widget/EscalatedWidget.vue +804 -0
  179. package/src/widget/index.js +254 -0
  180. package/src/pages/Admin/Automations/Form.vue +0 -184
  181. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,127 +1,127 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { useForm, router } from '@inertiajs/vue3';
4
- import { ref } from 'vue';
5
-
6
- defineProps({ responses: Array });
7
-
8
- const showForm = ref(false);
9
- const form = useForm({ title: '', body: '', category: '', is_shared: true });
10
-
11
- function create() {
12
- form.post(route('escalated.admin.canned-responses.store'), {
13
- onSuccess: () => {
14
- form.reset();
15
- showForm.value = false;
16
- },
17
- });
18
- }
19
-
20
- function destroy(id) {
21
- if (confirm('Delete this canned response?')) {
22
- router.delete(route('escalated.admin.canned-responses.destroy', id));
23
- }
24
- }
25
- </script>
26
-
27
- <template>
28
- <EscalatedLayout title="Canned Responses">
29
- <div class="mb-4 flex justify-end">
30
- <button
31
- :class="
32
- showForm
33
- ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-4 py-2 text-sm font-medium text-[var(--esc-panel-text-secondary)] transition-colors hover:bg-[var(--esc-panel-hover)]'
34
- : 'rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]'
35
- "
36
- @click="showForm = !showForm"
37
- >
38
- {{ showForm ? 'Cancel' : 'Add Response' }}
39
- </button>
40
- </div>
41
- <form
42
- v-if="showForm"
43
- class="mb-6 space-y-3 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5"
44
- @submit.prevent="create"
45
- >
46
- <input
47
- v-model="form.title"
48
- type="text"
49
- placeholder="Title"
50
- required
51
- class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
52
- />
53
- <textarea
54
- v-model="form.body"
55
- rows="4"
56
- placeholder="Response body..."
57
- required
58
- class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
59
- ></textarea>
60
- <div class="flex items-center gap-3">
61
- <input
62
- v-model="form.category"
63
- type="text"
64
- placeholder="Category (optional)"
65
- class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
66
- />
67
- <label class="flex items-center gap-2">
68
- <input
69
- v-model="form.is_shared"
70
- type="checkbox"
71
- class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-[var(--esc-panel-text)] focus:ring-[var(--esc-panel-border-input)]"
72
- />
73
- <span class="text-sm text-[var(--esc-panel-text-secondary)]">Shared</span>
74
- </label>
75
- <button
76
- type="submit"
77
- :disabled="form.processing"
78
- class="ml-auto rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
79
- >
80
- Create
81
- </button>
82
- </div>
83
- </form>
84
- <div class="space-y-3">
85
- <div
86
- v-if="!responses?.length"
87
- class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] px-4 py-12 text-center"
88
- >
89
- <svg
90
- class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
91
- fill="none"
92
- stroke="currentColor"
93
- stroke-width="1.5"
94
- viewBox="0 0 24 24"
95
- >
96
- <path
97
- stroke-linecap="round"
98
- stroke-linejoin="round"
99
- d="M7.5 8.25h9m-9 3H12m-9.75 1.51c0 1.6 1.123 2.994 2.707 3.227 1.129.166 2.27.293 3.423.379.35.026.67.21.865.501L12 21l2.755-4.133a1.14 1.14 0 01.865-.501 48.172 48.172 0 003.423-.379c1.584-.233 2.707-1.626 2.707-3.228V6.741c0-1.602-1.123-2.995-2.707-3.228A48.394 48.394 0 0012 3c-2.392 0-4.744.175-7.043.513C3.373 3.746 2.25 5.14 2.25 6.741v6.018z"
100
- />
101
- </svg>
102
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No canned responses yet</p>
103
- <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
104
- Create reusable templates for common replies
105
- </p>
106
- </div>
107
- <div
108
- v-for="resp in responses"
109
- :key="resp.id"
110
- class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-4 transition-colors hover:bg-gray-900/80"
111
- >
112
- <div class="mb-2 flex items-center justify-between">
113
- <div class="flex items-center gap-2">
114
- <span class="font-medium text-[var(--esc-panel-text-secondary)]">{{ resp.title }}</span>
115
- <span
116
- v-if="resp.category"
117
- class="rounded-md bg-[var(--esc-panel-hover)] px-2 py-0.5 text-xs text-[var(--esc-panel-text-tertiary)] ring-1 ring-white/[0.06]"
118
- >{{ resp.category }}</span
119
- >
120
- </div>
121
- <button class="text-sm text-rose-400 hover:text-rose-300" @click="destroy(resp.id)">Delete</button>
122
- </div>
123
- <p class="text-sm text-[var(--esc-panel-text-tertiary)]">{{ resp.body }}</p>
124
- </div>
125
- </div>
126
- </EscalatedLayout>
127
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { useForm, router } from '@inertiajs/vue3';
4
+ import { ref } from 'vue';
5
+
6
+ defineProps({ responses: Array });
7
+
8
+ const showForm = ref(false);
9
+ const form = useForm({ title: '', body: '', category: '', is_shared: true });
10
+
11
+ function create() {
12
+ form.post(route('escalated.admin.canned-responses.store'), {
13
+ onSuccess: () => {
14
+ form.reset();
15
+ showForm.value = false;
16
+ },
17
+ });
18
+ }
19
+
20
+ function destroy(id) {
21
+ if (confirm('Delete this canned response?')) {
22
+ router.delete(route('escalated.admin.canned-responses.destroy', id));
23
+ }
24
+ }
25
+ </script>
26
+
27
+ <template>
28
+ <EscalatedLayout title="Canned Responses">
29
+ <div class="mb-4 flex justify-end">
30
+ <button
31
+ :class="
32
+ showForm
33
+ ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-4 py-2 text-sm font-medium text-[var(--esc-panel-text-secondary)] transition-colors hover:bg-[var(--esc-panel-hover)]'
34
+ : 'rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]'
35
+ "
36
+ @click="showForm = !showForm"
37
+ >
38
+ {{ showForm ? 'Cancel' : 'Add Response' }}
39
+ </button>
40
+ </div>
41
+ <form
42
+ v-if="showForm"
43
+ class="mb-6 space-y-3 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5"
44
+ @submit.prevent="create"
45
+ >
46
+ <input
47
+ v-model="form.title"
48
+ type="text"
49
+ placeholder="Title"
50
+ required
51
+ class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
52
+ />
53
+ <textarea
54
+ v-model="form.body"
55
+ rows="4"
56
+ placeholder="Response body..."
57
+ required
58
+ class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
59
+ ></textarea>
60
+ <div class="flex items-center gap-3">
61
+ <input
62
+ v-model="form.category"
63
+ type="text"
64
+ placeholder="Category (optional)"
65
+ class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
66
+ />
67
+ <label class="flex items-center gap-2">
68
+ <input
69
+ v-model="form.is_shared"
70
+ type="checkbox"
71
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-[var(--esc-panel-text)] focus:ring-[var(--esc-panel-border-input)]"
72
+ />
73
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Shared</span>
74
+ </label>
75
+ <button
76
+ type="submit"
77
+ :disabled="form.processing"
78
+ class="ml-auto rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
79
+ >
80
+ Create
81
+ </button>
82
+ </div>
83
+ </form>
84
+ <div class="space-y-3">
85
+ <div
86
+ v-if="!responses?.length"
87
+ class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] px-4 py-12 text-center"
88
+ >
89
+ <svg
90
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
91
+ fill="none"
92
+ stroke="currentColor"
93
+ stroke-width="1.5"
94
+ viewBox="0 0 24 24"
95
+ >
96
+ <path
97
+ stroke-linecap="round"
98
+ stroke-linejoin="round"
99
+ d="M7.5 8.25h9m-9 3H12m-9.75 1.51c0 1.6 1.123 2.994 2.707 3.227 1.129.166 2.27.293 3.423.379.35.026.67.21.865.501L12 21l2.755-4.133a1.14 1.14 0 01.865-.501 48.172 48.172 0 003.423-.379c1.584-.233 2.707-1.626 2.707-3.228V6.741c0-1.602-1.123-2.995-2.707-3.228A48.394 48.394 0 0012 3c-2.392 0-4.744.175-7.043.513C3.373 3.746 2.25 5.14 2.25 6.741v6.018z"
100
+ />
101
+ </svg>
102
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No canned responses yet</p>
103
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
104
+ Create reusable templates for common replies
105
+ </p>
106
+ </div>
107
+ <div
108
+ v-for="resp in responses"
109
+ :key="resp.id"
110
+ class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-4 transition-colors hover:bg-gray-900/80"
111
+ >
112
+ <div class="mb-2 flex items-center justify-between">
113
+ <div class="flex items-center gap-2">
114
+ <span class="font-medium text-[var(--esc-panel-text-secondary)]">{{ resp.title }}</span>
115
+ <span
116
+ v-if="resp.category"
117
+ class="rounded-md bg-[var(--esc-panel-hover)] px-2 py-0.5 text-xs text-[var(--esc-panel-text-tertiary)] ring-1 ring-white/[0.06]"
118
+ >{{ resp.category }}</span
119
+ >
120
+ </div>
121
+ <button class="text-sm text-rose-400 hover:text-rose-300" @click="destroy(resp.id)">Delete</button>
122
+ </div>
123
+ <p class="text-sm text-[var(--esc-panel-text-tertiary)]">{{ resp.body }}</p>
124
+ </div>
125
+ </div>
126
+ </EscalatedLayout>
127
+ </template>
@@ -1,134 +1,134 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import AgentLoadIndicator from '../../../components/AgentLoadIndicator.vue';
4
- import { useForm } from '@inertiajs/vue3';
5
- import { ref } from 'vue';
6
-
7
- defineProps({ capacities: Array });
8
-
9
- const editingId = ref(null);
10
- const editForm = useForm({ max_concurrent: 10 });
11
-
12
- function startEdit(cap) {
13
- editingId.value = cap.id;
14
- editForm.max_concurrent = cap.max_concurrent;
15
- }
16
-
17
- function saveEdit(id) {
18
- editForm.put(route('escalated.admin.capacity.update', id), {
19
- preserveScroll: true,
20
- onSuccess: () => {
21
- editingId.value = null;
22
- },
23
- });
24
- }
25
- </script>
26
-
27
- <template>
28
- <EscalatedLayout title="Agent Capacity">
29
- <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
30
- <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
31
- <thead>
32
- <tr class="bg-[var(--esc-panel-hover)]">
33
- <th
34
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
- >
36
- Agent
37
- </th>
38
- <th
39
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
- >
41
- Channel
42
- </th>
43
- <th
44
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
45
- >
46
- Max Concurrent
47
- </th>
48
- <th
49
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
50
- >
51
- Current Load
52
- </th>
53
- <th
54
- class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
55
- >
56
- Actions
57
- </th>
58
- </tr>
59
- </thead>
60
- <tbody class="divide-y divide-[var(--esc-panel-border)]">
61
- <tr v-if="!capacities?.length">
62
- <td colspan="5" class="px-4 py-12 text-center">
63
- <svg
64
- class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
65
- fill="none"
66
- stroke="currentColor"
67
- stroke-width="1.5"
68
- viewBox="0 0 24 24"
69
- >
70
- <path
71
- stroke-linecap="round"
72
- stroke-linejoin="round"
73
- d="M3 13.125C3 12.504 3.504 12 4.125 12h2.25c.621 0 1.125.504 1.125 1.125v6.75C7.5 20.496 6.996 21 6.375 21h-2.25A1.125 1.125 0 013 19.875v-6.75zM9.75 8.625c0-.621.504-1.125 1.125-1.125h2.25c.621 0 1.125.504 1.125 1.125v11.25c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V8.625zM16.5 4.125c0-.621.504-1.125 1.125-1.125h2.25C20.496 3 21 3.504 21 4.125v15.75c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V4.125z"
74
- />
75
- </svg>
76
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No capacity records yet</p>
77
- <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
78
- Capacity records are created when agents are assigned tickets
79
- </p>
80
- </td>
81
- </tr>
82
- <tr
83
- v-for="cap in capacities"
84
- :key="cap.id"
85
- class="transition-colors hover:bg-[var(--esc-panel-hover)]"
86
- >
87
- <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
88
- {{ cap.agent_name }}
89
- </td>
90
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ cap.channel }}</td>
91
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-secondary)]">
92
- <template v-if="editingId === cap.id">
93
- <form class="flex items-center gap-2" @submit.prevent="saveEdit(cap.id)">
94
- <input
95
- v-model.number="editForm.max_concurrent"
96
- type="number"
97
- min="1"
98
- max="999"
99
- class="w-20 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
100
- />
101
- <button
102
- type="submit"
103
- class="text-xs text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
104
- >
105
- Save
106
- </button>
107
- <button
108
- type="button"
109
- class="text-xs text-[var(--esc-panel-text-tertiary)] hover:text-[var(--esc-panel-text-secondary)]"
110
- @click="editingId = null"
111
- >
112
- Cancel
113
- </button>
114
- </form>
115
- </template>
116
- <template v-else>{{ cap.max_concurrent }}</template>
117
- </td>
118
- <td class="px-4 py-3">
119
- <AgentLoadIndicator :current="cap.current_count" :max="cap.max_concurrent" />
120
- </td>
121
- <td class="px-4 py-3 text-right text-sm">
122
- <button
123
- class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
124
- @click="startEdit(cap)"
125
- >
126
- Edit
127
- </button>
128
- </td>
129
- </tr>
130
- </tbody>
131
- </table>
132
- </div>
133
- </EscalatedLayout>
134
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import AgentLoadIndicator from '../../../components/AgentLoadIndicator.vue';
4
+ import { useForm } from '@inertiajs/vue3';
5
+ import { ref } from 'vue';
6
+
7
+ defineProps({ capacities: Array });
8
+
9
+ const editingId = ref(null);
10
+ const editForm = useForm({ max_concurrent: 10 });
11
+
12
+ function startEdit(cap) {
13
+ editingId.value = cap.id;
14
+ editForm.max_concurrent = cap.max_concurrent;
15
+ }
16
+
17
+ function saveEdit(id) {
18
+ editForm.put(route('escalated.admin.capacity.update', id), {
19
+ preserveScroll: true,
20
+ onSuccess: () => {
21
+ editingId.value = null;
22
+ },
23
+ });
24
+ }
25
+ </script>
26
+
27
+ <template>
28
+ <EscalatedLayout title="Agent Capacity">
29
+ <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
30
+ <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
31
+ <thead>
32
+ <tr class="bg-[var(--esc-panel-hover)]">
33
+ <th
34
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
+ >
36
+ Agent
37
+ </th>
38
+ <th
39
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
+ >
41
+ Channel
42
+ </th>
43
+ <th
44
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
45
+ >
46
+ Max Concurrent
47
+ </th>
48
+ <th
49
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
50
+ >
51
+ Current Load
52
+ </th>
53
+ <th
54
+ class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
55
+ >
56
+ Actions
57
+ </th>
58
+ </tr>
59
+ </thead>
60
+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
61
+ <tr v-if="!capacities?.length">
62
+ <td colspan="5" class="px-4 py-12 text-center">
63
+ <svg
64
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
65
+ fill="none"
66
+ stroke="currentColor"
67
+ stroke-width="1.5"
68
+ viewBox="0 0 24 24"
69
+ >
70
+ <path
71
+ stroke-linecap="round"
72
+ stroke-linejoin="round"
73
+ d="M3 13.125C3 12.504 3.504 12 4.125 12h2.25c.621 0 1.125.504 1.125 1.125v6.75C7.5 20.496 6.996 21 6.375 21h-2.25A1.125 1.125 0 013 19.875v-6.75zM9.75 8.625c0-.621.504-1.125 1.125-1.125h2.25c.621 0 1.125.504 1.125 1.125v11.25c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V8.625zM16.5 4.125c0-.621.504-1.125 1.125-1.125h2.25C20.496 3 21 3.504 21 4.125v15.75c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V4.125z"
74
+ />
75
+ </svg>
76
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No capacity records yet</p>
77
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
78
+ Capacity records are created when agents are assigned tickets
79
+ </p>
80
+ </td>
81
+ </tr>
82
+ <tr
83
+ v-for="cap in capacities"
84
+ :key="cap.id"
85
+ class="transition-colors hover:bg-[var(--esc-panel-hover)]"
86
+ >
87
+ <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
88
+ {{ cap.agent_name }}
89
+ </td>
90
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ cap.channel }}</td>
91
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-secondary)]">
92
+ <template v-if="editingId === cap.id">
93
+ <form class="flex items-center gap-2" @submit.prevent="saveEdit(cap.id)">
94
+ <input
95
+ v-model.number="editForm.max_concurrent"
96
+ type="number"
97
+ min="1"
98
+ max="999"
99
+ class="w-20 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
100
+ />
101
+ <button
102
+ type="submit"
103
+ class="text-xs text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
104
+ >
105
+ Save
106
+ </button>
107
+ <button
108
+ type="button"
109
+ class="text-xs text-[var(--esc-panel-text-tertiary)] hover:text-[var(--esc-panel-text-secondary)]"
110
+ @click="editingId = null"
111
+ >
112
+ Cancel
113
+ </button>
114
+ </form>
115
+ </template>
116
+ <template v-else>{{ cap.max_concurrent }}</template>
117
+ </td>
118
+ <td class="px-4 py-3">
119
+ <AgentLoadIndicator :current="cap.current_count" :max="cap.max_concurrent" />
120
+ </td>
121
+ <td class="px-4 py-3 text-right text-sm">
122
+ <button
123
+ class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
124
+ @click="startEdit(cap)"
125
+ >
126
+ Edit
127
+ </button>
128
+ </td>
129
+ </tr>
130
+ </tbody>
131
+ </table>
132
+ </div>
133
+ </EscalatedLayout>
134
+ </template>