@escalated-dev/escalated 0.7.0 → 0.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (181) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +36 -1
  3. package/package.json +16 -7
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +35 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +83 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +30 -8
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/README.md +13 -0
  91. package/src/locales/ar.json +727 -0
  92. package/src/locales/de.json +678 -430
  93. package/src/locales/en.json +717 -455
  94. package/src/locales/es.json +679 -430
  95. package/src/locales/fr.json +680 -431
  96. package/src/locales/index.js +12 -2
  97. package/src/locales/it.json +727 -0
  98. package/src/locales/ja.json +727 -0
  99. package/src/locales/ko.json +727 -0
  100. package/src/locales/nl.json +727 -0
  101. package/src/locales/pl.json +727 -0
  102. package/src/locales/pt-BR.json +727 -0
  103. package/src/locales/ru.json +727 -0
  104. package/src/locales/tr.json +727 -0
  105. package/src/locales/zh-CN.json +727 -0
  106. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  107. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  108. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  109. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  110. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  111. package/src/pages/Admin/Capacity/Index.vue +134 -134
  112. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  113. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  114. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  115. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  116. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  117. package/src/pages/Admin/Departments/Form.vue +75 -75
  118. package/src/pages/Admin/Departments/Index.vue +110 -109
  119. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  120. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  121. package/src/pages/Admin/Import/Connect.vue +0 -1
  122. package/src/pages/Admin/Import/Index.vue +1 -1
  123. package/src/pages/Admin/Import/Progress.vue +1 -1
  124. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  125. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  126. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  127. package/src/pages/Admin/Macros/Index.vue +448 -448
  128. package/src/pages/Admin/Plugins/Index.vue +327 -327
  129. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  130. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  131. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  132. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  133. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  134. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  135. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  136. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  138. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  139. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  140. package/src/pages/Admin/Reports.vue +206 -206
  141. package/src/pages/Admin/Roles/Form.vue +71 -71
  142. package/src/pages/Admin/Roles/Index.vue +122 -122
  143. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  144. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  145. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  146. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  147. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  148. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  149. package/src/pages/Admin/Settings.vue +1008 -468
  150. package/src/pages/Admin/Skills/Form.vue +193 -53
  151. package/src/pages/Admin/Skills/Index.vue +105 -94
  152. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  153. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  154. package/src/pages/Admin/Statuses/Form.vue +114 -114
  155. package/src/pages/Admin/Statuses/Index.vue +153 -153
  156. package/src/pages/Admin/Tags/Index.vue +191 -191
  157. package/src/pages/Admin/Tickets/Index.vue +126 -91
  158. package/src/pages/Admin/Tickets/Show.vue +29 -0
  159. package/src/pages/Admin/Users/Index.vue +145 -0
  160. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  161. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  162. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  163. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  164. package/src/pages/Admin/Workflows/Index.vue +235 -0
  165. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  166. package/src/pages/Agent/TicketIndex.vue +112 -88
  167. package/src/pages/Agent/TicketShow.vue +192 -60
  168. package/src/pages/Customer/Create.vue +1 -1
  169. package/src/pages/Customer/Index.vue +26 -1
  170. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  171. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  172. package/src/pages/Customer/Show.vue +69 -63
  173. package/src/pages/Guest/Create.vue +40 -15
  174. package/src/pages/Guest/Show.vue +124 -93
  175. package/src/plugin.js +26 -1
  176. package/src/utils/mentionHighlight.js +24 -0
  177. package/src/utils/sanitizeHtml.js +78 -64
  178. package/src/widget/EscalatedWidget.vue +804 -0
  179. package/src/widget/index.js +254 -0
  180. package/src/pages/Admin/Automations/Form.vue +0 -184
  181. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,182 +1,182 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { useForm } from '@inertiajs/vue3';
4
-
5
- const props = defineProps({
6
- settings: Object,
7
- purgePreview: { type: Object, default: () => ({}) },
8
- });
9
-
10
- const form = useForm({
11
- retention_closed_tickets: props.settings.retention_closed_tickets ?? 'never',
12
- retention_attachments: props.settings.retention_attachments ?? 'never',
13
- retention_audit_logs: props.settings.retention_audit_logs ?? 'never',
14
- retention_user_data_gdpr: props.settings.retention_user_data_gdpr ?? false,
15
- });
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-
17
- function submit() {
18
- form.post(route('escalated.admin.settings.data-retention.update'));
19
- }
20
-
21
- const ticketOptions = [
22
- { value: 'never', label: 'Never delete' },
23
- { value: '1_year', label: '1 year' },
24
- { value: '2_years', label: '2 years' },
25
- { value: '3_years', label: '3 years' },
26
- { value: '5_years', label: '5 years' },
27
- ];
28
-
29
- const attachmentOptions = [
30
- { value: 'never', label: 'Never delete' },
31
- { value: '1_year', label: '1 year' },
32
- { value: '2_years', label: '2 years' },
33
- { value: '3_years', label: '3 years' },
34
- { value: '5_years', label: '5 years' },
35
- ];
36
-
37
- const auditLogOptions = [
38
- { value: 'never', label: 'Never delete' },
39
- { value: '90_days', label: '90 days' },
40
- { value: '180_days', label: '180 days' },
41
- { value: '365_days', label: '365 days' },
42
- ];
43
- </script>
44
-
45
- <template>
46
- <EscalatedLayout title="Data Retention">
47
- <form class="mx-auto max-w-2xl space-y-6" @submit.prevent="submit">
48
- <!-- Closed Tickets -->
49
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
50
- <h3 class="mb-5 text-sm font-semibold text-[var(--esc-panel-text)]">Retention Policies</h3>
51
- <p class="mb-5 text-xs text-[var(--esc-panel-text-muted)]">
52
- Configure how long data is retained before automatic purging. Records are soft-deleted first with a
53
- 30-day grace period before permanent removal.
54
- </p>
55
- <div class="space-y-5">
56
- <div>
57
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
58
- >Closed Tickets</label
59
- >
60
- <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
61
- How long to keep closed tickets before purging
62
- </p>
63
- <select
64
- v-model="form.retention_closed_tickets"
65
- class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
66
- >
67
- <option v-for="opt in ticketOptions" :key="opt.value" :value="opt.value">
68
- {{ opt.label }}
69
- </option>
70
- </select>
71
- </div>
72
-
73
- <div>
74
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
75
- >Attachments</label
76
- >
77
- <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
78
- How long to keep attachments on closed tickets
79
- </p>
80
- <select
81
- v-model="form.retention_attachments"
82
- class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
83
- >
84
- <option v-for="opt in attachmentOptions" :key="opt.value" :value="opt.value">
85
- {{ opt.label }}
86
- </option>
87
- </select>
88
- </div>
89
-
90
- <div>
91
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
92
- >Audit Logs</label
93
- >
94
- <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
95
- How long to keep audit log entries
96
- </p>
97
- <select
98
- v-model="form.retention_audit_logs"
99
- class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
100
- >
101
- <option v-for="opt in auditLogOptions" :key="opt.value" :value="opt.value">
102
- {{ opt.label }}
103
- </option>
104
- </select>
105
- </div>
106
-
107
- <label class="flex items-center justify-between">
108
- <div>
109
- <span class="text-sm font-medium text-[var(--esc-panel-text-secondary)]"
110
- >GDPR User Data Handling</span
111
- >
112
- <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
113
- Anonymize user data upon account deletion to comply with GDPR
114
- </p>
115
- </div>
116
- <button
117
- type="button"
118
- :class="[
119
- 'relative inline-flex h-6 w-11 shrink-0 cursor-pointer rounded-full border-2 border-transparent transition-colors',
120
- form.retention_user_data_gdpr ? 'bg-emerald-500' : 'bg-neutral-700',
121
- ]"
122
- @click="form.retention_user_data_gdpr = !form.retention_user_data_gdpr"
123
- >
124
- <span
125
- :class="[
126
- 'pointer-events-none inline-block h-5 w-5 transform rounded-full bg-white shadow ring-0 transition-transform',
127
- form.retention_user_data_gdpr ? 'translate-x-5' : 'translate-x-0',
128
- ]"
129
- />
130
- </button>
131
- </label>
132
- </div>
133
- </div>
134
-
135
- <!-- Purge Preview -->
136
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
137
- <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text)]">Purge Preview</h3>
138
- <p class="mb-4 text-xs text-[var(--esc-panel-text-muted)]">
139
- Estimated records that would be purged based on current settings.
140
- </p>
141
- <div class="grid grid-cols-3 gap-4">
142
- <div
143
- class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
144
- >
145
- <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
146
- {{ purgePreview.tickets ?? 0 }}
147
- </div>
148
- <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Closed Tickets</div>
149
- </div>
150
- <div
151
- class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
152
- >
153
- <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
154
- {{ purgePreview.attachments ?? 0 }}
155
- </div>
156
- <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Attachments</div>
157
- </div>
158
- <div
159
- class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
160
- >
161
- <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
162
- {{ purgePreview.audit_logs ?? 0 }}
163
- </div>
164
- <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Audit Logs</div>
165
- </div>
166
- </div>
167
- </div>
168
-
169
- <!-- Submit -->
170
- <div class="flex items-center justify-end gap-3">
171
- <span v-if="form.recentlySuccessful" class="text-sm text-emerald-400">Saved.</span>
172
- <button
173
- type="submit"
174
- :disabled="form.processing"
175
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
176
- >
177
- {{ form.processing ? 'Saving...' : 'Save Retention Settings' }}
178
- </button>
179
- </div>
180
- </form>
181
- </EscalatedLayout>
182
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { useForm } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({
6
+ settings: Object,
7
+ purgePreview: { type: Object, default: () => ({}) },
8
+ });
9
+
10
+ const form = useForm({
11
+ retention_closed_tickets: props.settings.retention_closed_tickets ?? 'never',
12
+ retention_attachments: props.settings.retention_attachments ?? 'never',
13
+ retention_audit_logs: props.settings.retention_audit_logs ?? 'never',
14
+ retention_user_data_gdpr: props.settings.retention_user_data_gdpr ?? false,
15
+ });
16
+
17
+ function submit() {
18
+ form.post(route('escalated.admin.settings.data-retention.update'));
19
+ }
20
+
21
+ const ticketOptions = [
22
+ { value: 'never', label: 'Never delete' },
23
+ { value: '1_year', label: '1 year' },
24
+ { value: '2_years', label: '2 years' },
25
+ { value: '3_years', label: '3 years' },
26
+ { value: '5_years', label: '5 years' },
27
+ ];
28
+
29
+ const attachmentOptions = [
30
+ { value: 'never', label: 'Never delete' },
31
+ { value: '1_year', label: '1 year' },
32
+ { value: '2_years', label: '2 years' },
33
+ { value: '3_years', label: '3 years' },
34
+ { value: '5_years', label: '5 years' },
35
+ ];
36
+
37
+ const auditLogOptions = [
38
+ { value: 'never', label: 'Never delete' },
39
+ { value: '90_days', label: '90 days' },
40
+ { value: '180_days', label: '180 days' },
41
+ { value: '365_days', label: '365 days' },
42
+ ];
43
+ </script>
44
+
45
+ <template>
46
+ <EscalatedLayout title="Data Retention">
47
+ <form class="mx-auto max-w-2xl space-y-6" @submit.prevent="submit">
48
+ <!-- Closed Tickets -->
49
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
50
+ <h3 class="mb-5 text-sm font-semibold text-[var(--esc-panel-text)]">Retention Policies</h3>
51
+ <p class="mb-5 text-xs text-[var(--esc-panel-text-muted)]">
52
+ Configure how long data is retained before automatic purging. Records are soft-deleted first with a
53
+ 30-day grace period before permanent removal.
54
+ </p>
55
+ <div class="space-y-5">
56
+ <div>
57
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
58
+ >Closed Tickets</label
59
+ >
60
+ <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
61
+ How long to keep closed tickets before purging
62
+ </p>
63
+ <select
64
+ v-model="form.retention_closed_tickets"
65
+ class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
66
+ >
67
+ <option v-for="opt in ticketOptions" :key="opt.value" :value="opt.value">
68
+ {{ opt.label }}
69
+ </option>
70
+ </select>
71
+ </div>
72
+
73
+ <div>
74
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
75
+ >Attachments</label
76
+ >
77
+ <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
78
+ How long to keep attachments on closed tickets
79
+ </p>
80
+ <select
81
+ v-model="form.retention_attachments"
82
+ class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
83
+ >
84
+ <option v-for="opt in attachmentOptions" :key="opt.value" :value="opt.value">
85
+ {{ opt.label }}
86
+ </option>
87
+ </select>
88
+ </div>
89
+
90
+ <div>
91
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
92
+ >Audit Logs</label
93
+ >
94
+ <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
95
+ How long to keep audit log entries
96
+ </p>
97
+ <select
98
+ v-model="form.retention_audit_logs"
99
+ class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
100
+ >
101
+ <option v-for="opt in auditLogOptions" :key="opt.value" :value="opt.value">
102
+ {{ opt.label }}
103
+ </option>
104
+ </select>
105
+ </div>
106
+
107
+ <label class="flex items-center justify-between">
108
+ <div>
109
+ <span class="text-sm font-medium text-[var(--esc-panel-text-secondary)]"
110
+ >GDPR User Data Handling</span
111
+ >
112
+ <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
113
+ Anonymize user data upon account deletion to comply with GDPR
114
+ </p>
115
+ </div>
116
+ <button
117
+ type="button"
118
+ :class="[
119
+ 'relative inline-flex h-6 w-11 shrink-0 cursor-pointer rounded-full border-2 border-transparent transition-colors',
120
+ form.retention_user_data_gdpr ? 'bg-emerald-500' : 'bg-neutral-700',
121
+ ]"
122
+ @click="form.retention_user_data_gdpr = !form.retention_user_data_gdpr"
123
+ >
124
+ <span
125
+ :class="[
126
+ 'pointer-events-none inline-block h-5 w-5 transform rounded-full bg-white shadow ring-0 transition-transform',
127
+ form.retention_user_data_gdpr ? 'translate-x-5' : 'translate-x-0',
128
+ ]"
129
+ />
130
+ </button>
131
+ </label>
132
+ </div>
133
+ </div>
134
+
135
+ <!-- Purge Preview -->
136
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
137
+ <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text)]">Purge Preview</h3>
138
+ <p class="mb-4 text-xs text-[var(--esc-panel-text-muted)]">
139
+ Estimated records that would be purged based on current settings.
140
+ </p>
141
+ <div class="grid grid-cols-3 gap-4">
142
+ <div
143
+ class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
144
+ >
145
+ <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
146
+ {{ purgePreview.tickets ?? 0 }}
147
+ </div>
148
+ <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Closed Tickets</div>
149
+ </div>
150
+ <div
151
+ class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
152
+ >
153
+ <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
154
+ {{ purgePreview.attachments ?? 0 }}
155
+ </div>
156
+ <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Attachments</div>
157
+ </div>
158
+ <div
159
+ class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
160
+ >
161
+ <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
162
+ {{ purgePreview.audit_logs ?? 0 }}
163
+ </div>
164
+ <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Audit Logs</div>
165
+ </div>
166
+ </div>
167
+ </div>
168
+
169
+ <!-- Submit -->
170
+ <div class="flex items-center justify-end gap-3">
171
+ <span v-if="form.recentlySuccessful" class="text-sm text-emerald-400">Saved.</span>
172
+ <button
173
+ type="submit"
174
+ :disabled="form.processing"
175
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
176
+ >
177
+ {{ form.processing ? 'Saving...' : 'Save Retention Settings' }}
178
+ </button>
179
+ </div>
180
+ </form>
181
+ </EscalatedLayout>
182
+ </template>