@escalated-dev/escalated 0.7.0 → 0.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (181) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +36 -1
  3. package/package.json +16 -7
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +35 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +83 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +30 -8
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/README.md +13 -0
  91. package/src/locales/ar.json +727 -0
  92. package/src/locales/de.json +678 -430
  93. package/src/locales/en.json +717 -455
  94. package/src/locales/es.json +679 -430
  95. package/src/locales/fr.json +680 -431
  96. package/src/locales/index.js +12 -2
  97. package/src/locales/it.json +727 -0
  98. package/src/locales/ja.json +727 -0
  99. package/src/locales/ko.json +727 -0
  100. package/src/locales/nl.json +727 -0
  101. package/src/locales/pl.json +727 -0
  102. package/src/locales/pt-BR.json +727 -0
  103. package/src/locales/ru.json +727 -0
  104. package/src/locales/tr.json +727 -0
  105. package/src/locales/zh-CN.json +727 -0
  106. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  107. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  108. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  109. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  110. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  111. package/src/pages/Admin/Capacity/Index.vue +134 -134
  112. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  113. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  114. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  115. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  116. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  117. package/src/pages/Admin/Departments/Form.vue +75 -75
  118. package/src/pages/Admin/Departments/Index.vue +110 -109
  119. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  120. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  121. package/src/pages/Admin/Import/Connect.vue +0 -1
  122. package/src/pages/Admin/Import/Index.vue +1 -1
  123. package/src/pages/Admin/Import/Progress.vue +1 -1
  124. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  125. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  126. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  127. package/src/pages/Admin/Macros/Index.vue +448 -448
  128. package/src/pages/Admin/Plugins/Index.vue +327 -327
  129. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  130. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  131. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  132. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  133. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  134. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  135. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  136. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  138. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  139. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  140. package/src/pages/Admin/Reports.vue +206 -206
  141. package/src/pages/Admin/Roles/Form.vue +71 -71
  142. package/src/pages/Admin/Roles/Index.vue +122 -122
  143. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  144. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  145. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  146. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  147. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  148. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  149. package/src/pages/Admin/Settings.vue +1008 -468
  150. package/src/pages/Admin/Skills/Form.vue +193 -53
  151. package/src/pages/Admin/Skills/Index.vue +105 -94
  152. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  153. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  154. package/src/pages/Admin/Statuses/Form.vue +114 -114
  155. package/src/pages/Admin/Statuses/Index.vue +153 -153
  156. package/src/pages/Admin/Tags/Index.vue +191 -191
  157. package/src/pages/Admin/Tickets/Index.vue +126 -91
  158. package/src/pages/Admin/Tickets/Show.vue +29 -0
  159. package/src/pages/Admin/Users/Index.vue +145 -0
  160. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  161. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  162. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  163. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  164. package/src/pages/Admin/Workflows/Index.vue +235 -0
  165. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  166. package/src/pages/Agent/TicketIndex.vue +112 -88
  167. package/src/pages/Agent/TicketShow.vue +192 -60
  168. package/src/pages/Customer/Create.vue +1 -1
  169. package/src/pages/Customer/Index.vue +26 -1
  170. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  171. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  172. package/src/pages/Customer/Show.vue +69 -63
  173. package/src/pages/Guest/Create.vue +40 -15
  174. package/src/pages/Guest/Show.vue +124 -93
  175. package/src/plugin.js +26 -1
  176. package/src/utils/mentionHighlight.js +24 -0
  177. package/src/utils/sanitizeHtml.js +78 -64
  178. package/src/widget/EscalatedWidget.vue +804 -0
  179. package/src/widget/index.js +254 -0
  180. package/src/pages/Admin/Automations/Form.vue +0 -184
  181. package/src/pages/Admin/Automations/Index.vue +0 -129
package/src/pages/Admin/Settings/Sandbox.vue CHANGED
@@ -1,135 +1,135 @@
1
- <script setup>
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- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
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- </script>
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-
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- <template>
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- <EscalatedLayout title="Sandbox Environment">
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- <div class="mx-auto max-w-2xl space-y-6">
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- <!-- Info -->
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- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
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- <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text)]">Sandbox Environment</h3>
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- <p class="text-sm text-[var(--esc-panel-text-tertiary)]">
12
- A sandbox environment allows you to test configuration changes, automations, and workflows without
13
- affecting your production data. Changes made in a sandbox can be promoted to production once
14
- validated.
15
- </p>
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- <div
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- class="mt-4 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4"
18
- >
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- <h4 class="mb-2 text-sm font-medium text-[var(--esc-panel-text-secondary)]">Key Features</h4>
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- <ul class="space-y-2 text-sm text-[var(--esc-panel-text-muted)]">
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- <li class="flex items-start gap-2">
22
- <svg
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- class="mt-0.5 h-4 w-4 shrink-0 text-[var(--esc-panel-text-muted)]"
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- fill="none"
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- stroke="currentColor"
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- stroke-width="1.5"
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- viewBox="0 0 24 24"
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- >
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- <path
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- stroke-linecap="round"
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- stroke-linejoin="round"
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- d="M9 12.75L11.25 15 15 9.75M21 12a9 9 0 11-18 0 9 9 0 0118 0z"
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- />
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- </svg>
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- Isolated copy of your helpdesk configuration
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- </li>
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- <li class="flex items-start gap-2">
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- <svg
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- class="mt-0.5 h-4 w-4 shrink-0 text-[var(--esc-panel-text-muted)]"
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- fill="none"
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- stroke="currentColor"
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- stroke-width="1.5"
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- viewBox="0 0 24 24"
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- >
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- <path
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- stroke-linecap="round"
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- stroke-linejoin="round"
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- d="M9 12.75L11.25 15 15 9.75M21 12a9 9 0 11-18 0 9 9 0 0118 0z"
49
- />
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- </svg>
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- Test automations, triggers, and SLA policies safely
52
- </li>
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- <li class="flex items-start gap-2">
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- <svg
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- class="mt-0.5 h-4 w-4 shrink-0 text-[var(--esc-panel-text-muted)]"
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- fill="none"
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- stroke="currentColor"
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- stroke-width="1.5"
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- viewBox="0 0 24 24"
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- >
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- <path
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- stroke-linecap="round"
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- stroke-linejoin="round"
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- d="M9 12.75L11.25 15 15 9.75M21 12a9 9 0 11-18 0 9 9 0 0118 0z"
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- />
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- </svg>
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- Promote validated changes to production
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- </li>
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- <li class="flex items-start gap-2">
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- <svg
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- class="mt-0.5 h-4 w-4 shrink-0 text-[var(--esc-panel-text-muted)]"
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- fill="none"
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- stroke="currentColor"
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- stroke-width="1.5"
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- viewBox="0 0 24 24"
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- >
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- <path
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- stroke-linecap="round"
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- stroke-linejoin="round"
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- d="M9 12.75L11.25 15 15 9.75M21 12a9 9 0 11-18 0 9 9 0 0118 0z"
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- />
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- </svg>
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- Sandboxes auto-expire after 30 days
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- </li>
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- </ul>
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- </div>
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- </div>
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-
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- <!-- Status -->
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- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
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- <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text)]">Sandbox Status</h3>
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- <div class="rounded-lg border border-dashed border-[var(--esc-panel-active)] px-6 py-8 text-center">
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- <svg
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- class="mx-auto mb-3 h-10 w-10 text-[var(--esc-panel-text-muted)]"
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- fill="none"
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- stroke="currentColor"
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- stroke-width="1.5"
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- viewBox="0 0 24 24"
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- >
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- <path
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- stroke-linecap="round"
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- stroke-linejoin="round"
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- d="M21 7.5l-2.25-1.313M21 7.5v2.25m0-2.25l-2.25 1.313M3 7.5l2.25-1.313M3 7.5l2.25 1.313M3 7.5v2.25m9 3l2.25-1.313M12 12.75l-2.25-1.313M12 12.75V15m0 6.75l2.25-1.313M12 21.75V19.5m0 2.25l-2.25-1.313m0-16.875L12 2.25l2.25 1.313M21 14.25v2.25l-2.25 1.313m-13.5 0L3 16.5v-2.25"
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- />
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- </svg>
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- <p class="text-sm text-[var(--esc-panel-text-muted)]">No sandbox active.</p>
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- <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
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- Create a sandbox to start testing changes safely.
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- </p>
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- </div>
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- </div>
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-
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- <!-- Create Button -->
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- <div class="flex justify-end">
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- <div class="group relative">
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- <button
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- type="button"
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- disabled
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- class="cursor-not-allowed rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)]/50 to-[var(--esc-panel-accent-secondary)]/50 px-5 py-2 text-sm font-medium text-white/50 shadow-lg shadow-[var(--esc-panel-bg)]/20"
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- >
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- Create Sandbox
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- </button>
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- <div
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- class="pointer-events-none absolute bottom-full left-1/2 mb-2 -translate-x-1/2 rounded-lg bg-neutral-800 px-3 py-2 text-xs text-[var(--esc-panel-text-secondary)] opacity-0 shadow-lg transition-opacity group-hover:opacity-100"
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- >
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- Coming soon &mdash; requires infrastructure setup
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- <div
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- class="absolute left-1/2 top-full -translate-x-1/2 border-4 border-transparent border-t-neutral-800"
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- ></div>
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- </div>
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- </div>
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- </div>
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- </div>
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- </EscalatedLayout>
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- </template>
1
+ <script setup>
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+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
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+ </script>
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+
5
+ <template>
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+ <EscalatedLayout title="Sandbox Environment">
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+ <div class="mx-auto max-w-2xl space-y-6">
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+ <!-- Info -->
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+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
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+ <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text)]">Sandbox Environment</h3>
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+ <p class="text-sm text-[var(--esc-panel-text-tertiary)]">
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+ A sandbox environment allows you to test configuration changes, automations, and workflows without
13
+ affecting your production data. Changes made in a sandbox can be promoted to production once
14
+ validated.
15
+ </p>
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+ <div
17
+ class="mt-4 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4"
18
+ >
19
+ <h4 class="mb-2 text-sm font-medium text-[var(--esc-panel-text-secondary)]">Key Features</h4>
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+ <ul class="space-y-2 text-sm text-[var(--esc-panel-text-muted)]">
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+ <li class="flex items-start gap-2">
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+ <svg
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+ class="mt-0.5 h-4 w-4 shrink-0 text-[var(--esc-panel-text-muted)]"
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+ fill="none"
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+ stroke="currentColor"
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+ stroke-width="1.5"
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+ viewBox="0 0 24 24"
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+ >
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+ <path
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+ stroke-linecap="round"
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+ stroke-linejoin="round"
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+ d="M9 12.75L11.25 15 15 9.75M21 12a9 9 0 11-18 0 9 9 0 0118 0z"
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+ />
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+ </svg>
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+ Isolated copy of your helpdesk configuration
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+ </li>
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+ <li class="flex items-start gap-2">
38
+ <svg
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+ class="mt-0.5 h-4 w-4 shrink-0 text-[var(--esc-panel-text-muted)]"
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+ fill="none"
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+ stroke="currentColor"
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+ stroke-width="1.5"
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+ viewBox="0 0 24 24"
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+ >
45
+ <path
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+ stroke-linecap="round"
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+ stroke-linejoin="round"
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+ d="M9 12.75L11.25 15 15 9.75M21 12a9 9 0 11-18 0 9 9 0 0118 0z"
49
+ />
50
+ </svg>
51
+ Test automations, triggers, and SLA policies safely
52
+ </li>
53
+ <li class="flex items-start gap-2">
54
+ <svg
55
+ class="mt-0.5 h-4 w-4 shrink-0 text-[var(--esc-panel-text-muted)]"
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+ fill="none"
57
+ stroke="currentColor"
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+ stroke-width="1.5"
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+ viewBox="0 0 24 24"
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+ >
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+ <path
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+ stroke-linecap="round"
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+ stroke-linejoin="round"
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+ d="M9 12.75L11.25 15 15 9.75M21 12a9 9 0 11-18 0 9 9 0 0118 0z"
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+ />
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+ </svg>
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+ Promote validated changes to production
68
+ </li>
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+ <li class="flex items-start gap-2">
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+ <svg
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+ class="mt-0.5 h-4 w-4 shrink-0 text-[var(--esc-panel-text-muted)]"
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+ fill="none"
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+ stroke="currentColor"
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+ stroke-width="1.5"
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+ viewBox="0 0 24 24"
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+ >
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+ <path
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+ stroke-linecap="round"
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+ stroke-linejoin="round"
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+ d="M9 12.75L11.25 15 15 9.75M21 12a9 9 0 11-18 0 9 9 0 0118 0z"
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+ />
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+ </svg>
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+ Sandboxes auto-expire after 30 days
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+ </li>
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+ </ul>
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+ </div>
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+ </div>
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+
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+ <!-- Status -->
90
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
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+ <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text)]">Sandbox Status</h3>
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+ <div class="rounded-lg border border-dashed border-[var(--esc-panel-active)] px-6 py-8 text-center">
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+ <svg
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+ class="mx-auto mb-3 h-10 w-10 text-[var(--esc-panel-text-muted)]"
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+ fill="none"
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+ stroke="currentColor"
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+ stroke-width="1.5"
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+ viewBox="0 0 24 24"
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+ >
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+ <path
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+ stroke-linecap="round"
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+ stroke-linejoin="round"
103
+ d="M21 7.5l-2.25-1.313M21 7.5v2.25m0-2.25l-2.25 1.313M3 7.5l2.25-1.313M3 7.5l2.25 1.313M3 7.5v2.25m9 3l2.25-1.313M12 12.75l-2.25-1.313M12 12.75V15m0 6.75l2.25-1.313M12 21.75V19.5m0 2.25l-2.25-1.313m0-16.875L12 2.25l2.25 1.313M21 14.25v2.25l-2.25 1.313m-13.5 0L3 16.5v-2.25"
104
+ />
105
+ </svg>
106
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No sandbox active.</p>
107
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
108
+ Create a sandbox to start testing changes safely.
109
+ </p>
110
+ </div>
111
+ </div>
112
+
113
+ <!-- Create Button -->
114
+ <div class="flex justify-end">
115
+ <div class="group relative">
116
+ <button
117
+ type="button"
118
+ disabled
119
+ class="cursor-not-allowed rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)]/50 to-[var(--esc-panel-accent-secondary)]/50 px-5 py-2 text-sm font-medium text-white/50 shadow-lg shadow-[var(--esc-panel-bg)]/20"
120
+ >
121
+ Create Sandbox
122
+ </button>
123
+ <div
124
+ class="pointer-events-none absolute bottom-full left-1/2 mb-2 -translate-x-1/2 rounded-lg bg-neutral-800 px-3 py-2 text-xs text-[var(--esc-panel-text-secondary)] opacity-0 shadow-lg transition-opacity group-hover:opacity-100"
125
+ >
126
+ Coming soon &mdash; requires infrastructure setup
127
+ <div
128
+ class="absolute left-1/2 top-full -translate-x-1/2 border-4 border-transparent border-t-neutral-800"
129
+ ></div>
130
+ </div>
131
+ </div>
132
+ </div>
133
+ </div>
134
+ </EscalatedLayout>
135
+ </template>