@escalated-dev/escalated 0.7.0 → 0.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (181) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +36 -1
  3. package/package.json +16 -7
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +35 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +83 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +30 -8
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/README.md +13 -0
  91. package/src/locales/ar.json +727 -0
  92. package/src/locales/de.json +678 -430
  93. package/src/locales/en.json +717 -455
  94. package/src/locales/es.json +679 -430
  95. package/src/locales/fr.json +680 -431
  96. package/src/locales/index.js +12 -2
  97. package/src/locales/it.json +727 -0
  98. package/src/locales/ja.json +727 -0
  99. package/src/locales/ko.json +727 -0
  100. package/src/locales/nl.json +727 -0
  101. package/src/locales/pl.json +727 -0
  102. package/src/locales/pt-BR.json +727 -0
  103. package/src/locales/ru.json +727 -0
  104. package/src/locales/tr.json +727 -0
  105. package/src/locales/zh-CN.json +727 -0
  106. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  107. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  108. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  109. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  110. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  111. package/src/pages/Admin/Capacity/Index.vue +134 -134
  112. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  113. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  114. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  115. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  116. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  117. package/src/pages/Admin/Departments/Form.vue +75 -75
  118. package/src/pages/Admin/Departments/Index.vue +110 -109
  119. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  120. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  121. package/src/pages/Admin/Import/Connect.vue +0 -1
  122. package/src/pages/Admin/Import/Index.vue +1 -1
  123. package/src/pages/Admin/Import/Progress.vue +1 -1
  124. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  125. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  126. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  127. package/src/pages/Admin/Macros/Index.vue +448 -448
  128. package/src/pages/Admin/Plugins/Index.vue +327 -327
  129. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  130. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  131. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  132. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  133. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  134. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  135. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  136. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  138. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  139. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  140. package/src/pages/Admin/Reports.vue +206 -206
  141. package/src/pages/Admin/Roles/Form.vue +71 -71
  142. package/src/pages/Admin/Roles/Index.vue +122 -122
  143. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  144. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  145. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  146. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  147. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  148. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  149. package/src/pages/Admin/Settings.vue +1008 -468
  150. package/src/pages/Admin/Skills/Form.vue +193 -53
  151. package/src/pages/Admin/Skills/Index.vue +105 -94
  152. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  153. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  154. package/src/pages/Admin/Statuses/Form.vue +114 -114
  155. package/src/pages/Admin/Statuses/Index.vue +153 -153
  156. package/src/pages/Admin/Tags/Index.vue +191 -191
  157. package/src/pages/Admin/Tickets/Index.vue +126 -91
  158. package/src/pages/Admin/Tickets/Show.vue +29 -0
  159. package/src/pages/Admin/Users/Index.vue +145 -0
  160. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  161. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  162. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  163. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  164. package/src/pages/Admin/Workflows/Index.vue +235 -0
  165. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  166. package/src/pages/Agent/TicketIndex.vue +112 -88
  167. package/src/pages/Agent/TicketShow.vue +192 -60
  168. package/src/pages/Customer/Create.vue +1 -1
  169. package/src/pages/Customer/Index.vue +26 -1
  170. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  171. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  172. package/src/pages/Customer/Show.vue +69 -63
  173. package/src/pages/Guest/Create.vue +40 -15
  174. package/src/pages/Guest/Show.vue +124 -93
  175. package/src/plugin.js +26 -1
  176. package/src/utils/mentionHighlight.js +24 -0
  177. package/src/utils/sanitizeHtml.js +78 -64
  178. package/src/widget/EscalatedWidget.vue +804 -0
  179. package/src/widget/index.js +254 -0
  180. package/src/pages/Admin/Automations/Form.vue +0 -184
  181. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,83 +1,83 @@
1
- <script setup>
2
- import { computed, inject } from 'vue';
3
-
4
- defineProps({
5
- activities: { type: Array, required: true },
6
- });
7
-
8
- const dark = inject(
9
- 'esc-dark',
10
- computed(() => false),
11
- );
12
-
13
- const typeLabels = {
14
- status_changed: 'changed status',
15
- assigned: 'assigned ticket',
16
- unassigned: 'unassigned ticket',
17
- priority_changed: 'changed priority',
18
- tag_added: 'added tag',
19
- tag_removed: 'removed tag',
20
- escalated: 'escalated ticket',
21
- sla_breached: 'SLA breached',
22
- replied: 'replied',
23
- note_added: 'added note',
24
- department_changed: 'changed department',
25
- reopened: 'reopened ticket',
26
- resolved: 'resolved ticket',
27
- closed: 'closed ticket',
28
- };
29
-
30
- function formatDate(date) {
31
- return new Date(date).toLocaleString();
32
- }
33
-
34
- function describeActivity(activity) {
35
- const label = typeLabels[activity.type] || activity.type;
36
- const who = activity.causer?.name || 'System';
37
- const props = activity.properties || {};
38
-
39
- if (activity.type === 'status_changed' && props.to) {
40
- return `${who} ${label} to ${props.to}`;
41
- }
42
- if (activity.type === 'assigned' && props.agent_name) {
43
- return `${who} assigned to ${props.agent_name}`;
44
- }
45
- if (activity.type === 'priority_changed' && props.to) {
46
- return `${who} ${label} to ${props.to}`;
47
- }
48
- if ((activity.type === 'tag_added' || activity.type === 'tag_removed') && props.tag) {
49
- return `${who} ${label} "${props.tag}"`;
50
- }
51
- if (activity.type === 'department_changed' && props.department) {
52
- return `${who} ${label} to ${props.department}`;
53
- }
54
- return `${who} ${label}`;
55
- }
56
- </script>
57
-
58
- <template>
59
- <div class="space-y-3" role="feed">
60
- <div v-for="activity in activities" :key="activity.id" role="article" class="flex gap-3 text-sm">
61
- <div
62
- :class="[
63
- 'mt-1 h-2 w-2 flex-shrink-0 rounded-full',
64
- dark ? 'bg-[var(--esc-panel-text-muted)]' : 'bg-gray-400',
65
- ]"
66
- ></div>
67
- <div class="flex-1">
68
- <p :class="dark ? 'text-[var(--esc-panel-text-secondary)]' : 'text-gray-700'">
69
- {{ describeActivity(activity) }}
70
- </p>
71
- <p :class="['text-xs', dark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-400']">
72
- {{ formatDate(activity.created_at) }}
73
- </p>
74
- </div>
75
- </div>
76
- <div
77
- v-if="!activities?.length"
78
- :class="['py-4 text-center text-sm', dark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-500']"
79
- >
80
- No activity yet.
81
- </div>
82
- </div>
83
- </template>
1
+ <script setup>
2
+ import { computed, inject } from 'vue';
3
+
4
+ defineProps({
5
+ activities: { type: Array, required: true },
6
+ });
7
+
8
+ const dark = inject(
9
+ 'esc-dark',
10
+ computed(() => false),
11
+ );
12
+
13
+ const typeLabels = {
14
+ status_changed: 'changed status',
15
+ assigned: 'assigned ticket',
16
+ unassigned: 'unassigned ticket',
17
+ priority_changed: 'changed priority',
18
+ tag_added: 'added tag',
19
+ tag_removed: 'removed tag',
20
+ escalated: 'escalated ticket',
21
+ sla_breached: 'SLA breached',
22
+ replied: 'replied',
23
+ note_added: 'added note',
24
+ department_changed: 'changed department',
25
+ reopened: 'reopened ticket',
26
+ resolved: 'resolved ticket',
27
+ closed: 'closed ticket',
28
+ };
29
+
30
+ function formatDate(date) {
31
+ return new Date(date).toLocaleString();
32
+ }
33
+
34
+ function describeActivity(activity) {
35
+ const label = typeLabels[activity.type] || activity.type;
36
+ const who = activity.causer?.name || 'System';
37
+ const props = activity.properties || {};
38
+
39
+ if (activity.type === 'status_changed' && props.to) {
40
+ return `${who} ${label} to ${props.to}`;
41
+ }
42
+ if (activity.type === 'assigned' && props.agent_name) {
43
+ return `${who} assigned to ${props.agent_name}`;
44
+ }
45
+ if (activity.type === 'priority_changed' && props.to) {
46
+ return `${who} ${label} to ${props.to}`;
47
+ }
48
+ if ((activity.type === 'tag_added' || activity.type === 'tag_removed') && props.tag) {
49
+ return `${who} ${label} "${props.tag}"`;
50
+ }
51
+ if (activity.type === 'department_changed' && props.department) {
52
+ return `${who} ${label} to ${props.department}`;
53
+ }
54
+ return `${who} ${label}`;
55
+ }
56
+ </script>
57
+
58
+ <template>
59
+ <div class="space-y-3" role="feed">
60
+ <div v-for="activity in activities" :key="activity.id" role="article" class="flex gap-3 text-sm">
61
+ <div
62
+ :class="[
63
+ 'mt-1 h-2 w-2 flex-shrink-0 rounded-full',
64
+ dark ? 'bg-[var(--esc-panel-text-muted)]' : 'bg-gray-400',
65
+ ]"
66
+ ></div>
67
+ <div class="flex-1">
68
+ <p :class="dark ? 'text-[var(--esc-panel-text-secondary)]' : 'text-gray-700'">
69
+ {{ describeActivity(activity) }}
70
+ </p>
71
+ <p :class="['text-xs', dark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-400']">
72
+ {{ formatDate(activity.created_at) }}
73
+ </p>
74
+ </div>
75
+ </div>
76
+ <div
77
+ v-if="!activities?.length"
78
+ :class="['py-4 text-center text-sm', dark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-500']"
79
+ >
80
+ No activity yet.
81
+ </div>
82
+ </div>
83
+ </template>