@escalated-dev/escalated 0.7.0 → 0.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (181) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +36 -1
  3. package/package.json +16 -7
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +35 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +83 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +30 -8
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/README.md +13 -0
  91. package/src/locales/ar.json +727 -0
  92. package/src/locales/de.json +678 -430
  93. package/src/locales/en.json +717 -455
  94. package/src/locales/es.json +679 -430
  95. package/src/locales/fr.json +680 -431
  96. package/src/locales/index.js +12 -2
  97. package/src/locales/it.json +727 -0
  98. package/src/locales/ja.json +727 -0
  99. package/src/locales/ko.json +727 -0
  100. package/src/locales/nl.json +727 -0
  101. package/src/locales/pl.json +727 -0
  102. package/src/locales/pt-BR.json +727 -0
  103. package/src/locales/ru.json +727 -0
  104. package/src/locales/tr.json +727 -0
  105. package/src/locales/zh-CN.json +727 -0
  106. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  107. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  108. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  109. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  110. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  111. package/src/pages/Admin/Capacity/Index.vue +134 -134
  112. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  113. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  114. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  115. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  116. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  117. package/src/pages/Admin/Departments/Form.vue +75 -75
  118. package/src/pages/Admin/Departments/Index.vue +110 -109
  119. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  120. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  121. package/src/pages/Admin/Import/Connect.vue +0 -1
  122. package/src/pages/Admin/Import/Index.vue +1 -1
  123. package/src/pages/Admin/Import/Progress.vue +1 -1
  124. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  125. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  126. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  127. package/src/pages/Admin/Macros/Index.vue +448 -448
  128. package/src/pages/Admin/Plugins/Index.vue +327 -327
  129. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  130. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  131. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  132. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  133. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  134. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  135. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  136. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  138. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  139. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  140. package/src/pages/Admin/Reports.vue +206 -206
  141. package/src/pages/Admin/Roles/Form.vue +71 -71
  142. package/src/pages/Admin/Roles/Index.vue +122 -122
  143. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  144. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  145. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  146. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  147. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  148. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  149. package/src/pages/Admin/Settings.vue +1008 -468
  150. package/src/pages/Admin/Skills/Form.vue +193 -53
  151. package/src/pages/Admin/Skills/Index.vue +105 -94
  152. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  153. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  154. package/src/pages/Admin/Statuses/Form.vue +114 -114
  155. package/src/pages/Admin/Statuses/Index.vue +153 -153
  156. package/src/pages/Admin/Tags/Index.vue +191 -191
  157. package/src/pages/Admin/Tickets/Index.vue +126 -91
  158. package/src/pages/Admin/Tickets/Show.vue +29 -0
  159. package/src/pages/Admin/Users/Index.vue +145 -0
  160. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  161. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  162. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  163. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  164. package/src/pages/Admin/Workflows/Index.vue +235 -0
  165. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  166. package/src/pages/Agent/TicketIndex.vue +112 -88
  167. package/src/pages/Agent/TicketShow.vue +192 -60
  168. package/src/pages/Customer/Create.vue +1 -1
  169. package/src/pages/Customer/Index.vue +26 -1
  170. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  171. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  172. package/src/pages/Customer/Show.vue +69 -63
  173. package/src/pages/Guest/Create.vue +40 -15
  174. package/src/pages/Guest/Show.vue +124 -93
  175. package/src/plugin.js +26 -1
  176. package/src/utils/mentionHighlight.js +24 -0
  177. package/src/utils/sanitizeHtml.js +78 -64
  178. package/src/widget/EscalatedWidget.vue +804 -0
  179. package/src/widget/index.js +254 -0
  180. package/src/pages/Admin/Automations/Form.vue +0 -184
  181. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,157 +1,157 @@
1
- <script setup>
2
- import { ref, watch } from 'vue';
3
- import { router } from '@inertiajs/vue3';
4
-
5
- const props = defineProps({
6
- ticketReference: { type: String, required: true },
7
- });
8
-
9
- const emit = defineEmits(['close']);
10
-
11
- const searchTerm = ref('');
12
- const results = ref([]);
13
- const loading = ref(false);
14
- const selectedTicket = ref(null);
15
- const merging = ref(false);
16
- let debounceTimer = null;
17
-
18
- watch(searchTerm, (val) => {
19
- window.clearTimeout(debounceTimer);
20
- selectedTicket.value = null;
21
- if (!val || val.length < 2) {
22
- results.value = [];
23
- return;
24
- }
25
- debounceTimer = window.setTimeout(() => searchTickets(val), 300);
26
- });
27
-
28
- async function searchTickets(term) {
29
- loading.value = true;
30
- try {
31
- const response = await fetch(route('escalated.admin.tickets.merge-search', { q: term }), {
32
- headers: {
33
- Accept: 'application/json',
34
- 'X-Requested-With': 'XMLHttpRequest',
35
- 'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
36
- },
37
- });
38
- if (response.ok) {
39
- const data = await response.json();
40
- results.value = (data.tickets || []).filter((t) => t.reference !== props.ticketReference);
41
- }
42
- } catch {
43
- // silently ignore
44
- } finally {
45
- loading.value = false;
46
- }
47
- }
48
-
49
- function selectTicket(ticket) {
50
- selectedTicket.value = ticket;
51
- }
52
-
53
- function confirmMerge() {
54
- if (!selectedTicket.value || merging.value) return;
55
- merging.value = true;
56
-
57
- router.post(
58
- route('escalated.admin.tickets.merge', props.ticketReference),
59
- {
60
- target_reference: selectedTicket.value.reference,
61
- },
62
- {
63
- preserveScroll: true,
64
- onSuccess: () => {
65
- emit('close');
66
- },
67
- onFinish: () => {
68
- merging.value = false;
69
- },
70
- },
71
- );
72
- }
73
- </script>
74
-
75
- <template>
76
- <Teleport to="body">
77
- <div
78
- class="fixed inset-0 z-50 flex items-center justify-center bg-black/60 backdrop-blur-sm"
79
- @click.self="emit('close')"
80
- >
81
- <div class="w-full max-w-lg rounded-xl border border-white/[0.06] bg-neutral-900 p-6 shadow-2xl">
82
- <div class="mb-4 flex items-center justify-between">
83
- <h3 class="text-lg font-semibold text-neutral-200">Merge Ticket</h3>
84
- <button class="text-neutral-500 hover:text-neutral-300" @click="emit('close')">
85
- <svg class="h-5 w-5" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
86
- <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12" />
87
- </svg>
88
- </button>
89
- </div>
90
-
91
- <p class="mb-4 text-sm text-neutral-400">
92
- Search for a ticket to merge
93
- <span class="font-mono text-neutral-300">{{ ticketReference }}</span> into. All replies will be
94
- moved to the target ticket and this ticket will be closed.
95
- </p>
96
-
97
- <input
98
- v-model="searchTerm"
99
- type="text"
100
- placeholder="Search by reference or subject..."
101
- class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
102
- />
103
-
104
- <div v-if="loading" class="mt-3 text-center text-sm text-neutral-500">Searching...</div>
105
-
106
- <div v-else-if="results.length" class="mt-3 max-h-48 space-y-1 overflow-y-auto">
107
- <button
108
- v-for="ticket in results"
109
- :key="ticket.id"
110
- :class="[
111
- 'w-full rounded-lg px-3 py-2 text-left text-sm transition-colors',
112
- selectedTicket?.id === ticket.id
113
- ? 'bg-cyan-500/15 ring-1 ring-cyan-500/20 text-neutral-200'
114
- : 'text-neutral-300 hover:bg-white/[0.04]',
115
- ]"
116
- @click="selectTicket(ticket)"
117
- >
118
- <span class="font-mono text-xs text-neutral-400">{{ ticket.reference }}</span>
119
- <span class="ml-2">{{ ticket.subject }}</span>
120
- </button>
121
- </div>
122
-
123
- <div v-else-if="searchTerm.length >= 2 && !loading" class="mt-3 text-center text-sm text-neutral-500">
124
- No matching tickets found.
125
- </div>
126
-
127
- <!-- Selected ticket preview -->
128
- <div v-if="selectedTicket" class="mt-4 rounded-lg border border-white/[0.06] bg-white/[0.02] p-3">
129
- <p class="text-xs font-semibold uppercase tracking-wider text-neutral-500">Merge into</p>
130
- <p class="mt-1 text-sm text-neutral-200">
131
- <span class="font-mono text-neutral-400">{{ selectedTicket.reference }}</span>
132
- &mdash; {{ selectedTicket.subject }}
133
- </p>
134
- </div>
135
-
136
- <div class="mt-5 flex justify-end gap-3">
137
- <button
138
- class="rounded-lg border border-white/10 bg-white/[0.03] px-4 py-2 text-sm font-medium text-neutral-300 transition-colors hover:bg-white/[0.06]"
139
- @click="emit('close')"
140
- >
141
- Cancel
142
- </button>
143
- <button
144
- :disabled="!selectedTicket || merging"
145
- :class="[
146
- 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400',
147
- (!selectedTicket || merging) && 'cursor-not-allowed opacity-40',
148
- ]"
149
- @click="confirmMerge"
150
- >
151
- {{ merging ? 'Merging...' : 'Confirm Merge' }}
152
- </button>
153
- </div>
154
- </div>
155
- </div>
156
- </Teleport>
157
- </template>
1
+ <script setup>
2
+ import { ref, watch } from 'vue';
3
+ import { router } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({
6
+ ticketReference: { type: String, required: true },
7
+ });
8
+
9
+ const emit = defineEmits(['close']);
10
+
11
+ const searchTerm = ref('');
12
+ const results = ref([]);
13
+ const loading = ref(false);
14
+ const selectedTicket = ref(null);
15
+ const merging = ref(false);
16
+ let debounceTimer = null;
17
+
18
+ watch(searchTerm, (val) => {
19
+ window.clearTimeout(debounceTimer);
20
+ selectedTicket.value = null;
21
+ if (!val || val.length < 2) {
22
+ results.value = [];
23
+ return;
24
+ }
25
+ debounceTimer = window.setTimeout(() => searchTickets(val), 300);
26
+ });
27
+
28
+ async function searchTickets(term) {
29
+ loading.value = true;
30
+ try {
31
+ const response = await fetch(route('escalated.admin.tickets.merge-search', { q: term }), {
32
+ headers: {
33
+ Accept: 'application/json',
34
+ 'X-Requested-With': 'XMLHttpRequest',
35
+ 'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
36
+ },
37
+ });
38
+ if (response.ok) {
39
+ const data = await response.json();
40
+ results.value = (data.tickets || []).filter((t) => t.reference !== props.ticketReference);
41
+ }
42
+ } catch {
43
+ // silently ignore
44
+ } finally {
45
+ loading.value = false;
46
+ }
47
+ }
48
+
49
+ function selectTicket(ticket) {
50
+ selectedTicket.value = ticket;
51
+ }
52
+
53
+ function confirmMerge() {
54
+ if (!selectedTicket.value || merging.value) return;
55
+ merging.value = true;
56
+
57
+ router.post(
58
+ route('escalated.admin.tickets.merge', props.ticketReference),
59
+ {
60
+ target_reference: selectedTicket.value.reference,
61
+ },
62
+ {
63
+ preserveScroll: true,
64
+ onSuccess: () => {
65
+ emit('close');
66
+ },
67
+ onFinish: () => {
68
+ merging.value = false;
69
+ },
70
+ },
71
+ );
72
+ }
73
+ </script>
74
+
75
+ <template>
76
+ <Teleport to="body">
77
+ <div
78
+ class="fixed inset-0 z-50 flex items-center justify-center bg-black/60 backdrop-blur-sm"
79
+ @click.self="emit('close')"
80
+ >
81
+ <div class="w-full max-w-lg rounded-xl border border-white/[0.06] bg-neutral-900 p-6 shadow-2xl">
82
+ <div class="mb-4 flex items-center justify-between">
83
+ <h3 class="text-lg font-semibold text-neutral-200">Merge Ticket</h3>
84
+ <button class="text-neutral-500 hover:text-neutral-300" @click="emit('close')">
85
+ <svg class="h-5 w-5" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
86
+ <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12" />
87
+ </svg>
88
+ </button>
89
+ </div>
90
+
91
+ <p class="mb-4 text-sm text-neutral-400">
92
+ Search for a ticket to merge
93
+ <span class="font-mono text-neutral-300">{{ ticketReference }}</span> into. All replies will be
94
+ moved to the target ticket and this ticket will be closed.
95
+ </p>
96
+
97
+ <input
98
+ v-model="searchTerm"
99
+ type="text"
100
+ placeholder="Search by reference or subject..."
101
+ class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
102
+ />
103
+
104
+ <div v-if="loading" class="mt-3 text-center text-sm text-neutral-500">Searching...</div>
105
+
106
+ <div v-else-if="results.length" class="mt-3 max-h-48 space-y-1 overflow-y-auto">
107
+ <button
108
+ v-for="ticket in results"
109
+ :key="ticket.id"
110
+ :class="[
111
+ 'w-full rounded-lg px-3 py-2 text-left text-sm transition-colors',
112
+ selectedTicket?.id === ticket.id
113
+ ? 'bg-cyan-500/15 ring-1 ring-cyan-500/20 text-neutral-200'
114
+ : 'text-neutral-300 hover:bg-white/[0.04]',
115
+ ]"
116
+ @click="selectTicket(ticket)"
117
+ >
118
+ <span class="font-mono text-xs text-neutral-400">{{ ticket.reference }}</span>
119
+ <span class="ml-2">{{ ticket.subject }}</span>
120
+ </button>
121
+ </div>
122
+
123
+ <div v-else-if="searchTerm.length >= 2 && !loading" class="mt-3 text-center text-sm text-neutral-500">
124
+ No matching tickets found.
125
+ </div>
126
+
127
+ <!-- Selected ticket preview -->
128
+ <div v-if="selectedTicket" class="mt-4 rounded-lg border border-white/[0.06] bg-white/[0.02] p-3">
129
+ <p class="text-xs font-semibold uppercase tracking-wider text-neutral-500">Merge into</p>
130
+ <p class="mt-1 text-sm text-neutral-200">
131
+ <span class="font-mono text-neutral-400">{{ selectedTicket.reference }}</span>
132
+ &mdash; {{ selectedTicket.subject }}
133
+ </p>
134
+ </div>
135
+
136
+ <div class="mt-5 flex justify-end gap-3">
137
+ <button
138
+ class="rounded-lg border border-white/10 bg-white/[0.03] px-4 py-2 text-sm font-medium text-neutral-300 transition-colors hover:bg-white/[0.06]"
139
+ @click="emit('close')"
140
+ >
141
+ Cancel
142
+ </button>
143
+ <button
144
+ :disabled="!selectedTicket || merging"
145
+ :class="[
146
+ 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400',
147
+ (!selectedTicket || merging) && 'cursor-not-allowed opacity-40',
148
+ ]"
149
+ @click="confirmMerge"
150
+ >
151
+ {{ merging ? 'Merging...' : 'Confirm Merge' }}
152
+ </button>
153
+ </div>
154
+ </div>
155
+ </div>
156
+ </Teleport>
157
+ </template>
@@ -0,0 +1,98 @@
1
+ <script setup>
2
+ import { ref } from 'vue';
3
+ import { router } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({
6
+ ticketReference: { type: String, required: true },
7
+ replyId: { type: [Number, String], required: true },
8
+ replyAuthor: { type: String, default: '' },
9
+ replyExcerpt: { type: String, default: '' },
10
+ });
11
+
12
+ const emit = defineEmits(['close']);
13
+
14
+ const subject = ref('');
15
+ const splitting = ref(false);
16
+
17
+ function confirmSplit() {
18
+ if (splitting.value) return;
19
+ splitting.value = true;
20
+
21
+ const payload = { reply_id: props.replyId };
22
+ if (subject.value.trim()) {
23
+ payload.subject = subject.value.trim();
24
+ }
25
+
26
+ router.post(route('escalated.admin.tickets.split', props.ticketReference), payload, {
27
+ onFinish: () => {
28
+ splitting.value = false;
29
+ },
30
+ onError: () => {
31
+ splitting.value = false;
32
+ },
33
+ });
34
+ }
35
+ </script>
36
+
37
+ <template>
38
+ <Teleport to="body">
39
+ <div
40
+ class="fixed inset-0 z-50 flex items-center justify-center bg-black/60 backdrop-blur-sm"
41
+ @click.self="emit('close')"
42
+ >
43
+ <div class="w-full max-w-lg rounded-xl border border-white/[0.06] bg-neutral-900 p-6 shadow-2xl">
44
+ <div class="mb-4 flex items-center justify-between">
45
+ <h3 class="text-lg font-semibold text-neutral-200">Split to New Ticket</h3>
46
+ <button class="text-neutral-500 hover:text-neutral-300" @click="emit('close')">
47
+ <svg class="h-5 w-5" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
48
+ <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12" />
49
+ </svg>
50
+ </button>
51
+ </div>
52
+
53
+ <p class="mb-4 text-sm text-neutral-400">
54
+ This will create a new ticket from the selected reply
55
+ <span v-if="replyAuthor" class="text-neutral-300">by {{ replyAuthor }}</span
56
+ >. The new ticket will be linked to
57
+ <span class="font-mono text-neutral-300">{{ ticketReference }}</span
58
+ >.
59
+ </p>
60
+
61
+ <!-- Reply excerpt preview -->
62
+ <div v-if="replyExcerpt" class="mb-4 rounded-lg border border-white/[0.06] bg-white/[0.02] p-3">
63
+ <p class="text-xs font-semibold uppercase tracking-wider text-neutral-500">Reply content</p>
64
+ <p class="mt-1 line-clamp-3 text-sm text-neutral-300">{{ replyExcerpt }}</p>
65
+ </div>
66
+
67
+ <label class="mb-1 block text-sm font-medium text-neutral-400">
68
+ Subject <span class="text-neutral-600">(optional override)</span>
69
+ </label>
70
+ <input
71
+ v-model="subject"
72
+ type="text"
73
+ placeholder="Leave empty to auto-generate from source ticket"
74
+ class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
75
+ />
76
+
77
+ <div class="mt-5 flex justify-end gap-3">
78
+ <button
79
+ class="rounded-lg border border-white/10 bg-white/[0.03] px-4 py-2 text-sm font-medium text-neutral-300 transition-colors hover:bg-white/[0.06]"
80
+ @click="emit('close')"
81
+ >
82
+ Cancel
83
+ </button>
84
+ <button
85
+ :disabled="splitting"
86
+ :class="[
87
+ 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400',
88
+ splitting && 'cursor-not-allowed opacity-40',
89
+ ]"
90
+ @click="confirmSplit"
91
+ >
92
+ {{ splitting ? 'Splitting...' : 'Split to New Ticket' }}
93
+ </button>
94
+ </div>
95
+ </div>
96
+ </div>
97
+ </Teleport>
98
+ </template>
@@ -1,9 +1,9 @@
1
- import TotpInput from './TotpInput.vue';
2
-
3
- export default {
4
- title: 'Components/TotpInput',
5
- component: TotpInput,
6
- };
7
-
8
- export const Empty = { args: { modelValue: '' } };
9
- export const PartiallyFilled = { args: { modelValue: '123' } };
1
+ import TotpInput from './TotpInput.vue';
2
+
3
+ export default {
4
+ title: 'Components/TotpInput',
5
+ component: TotpInput,
6
+ };
7
+
8
+ export const Empty = { args: { modelValue: '' } };
9
+ export const PartiallyFilled = { args: { modelValue: '123' } };
@@ -1,81 +1,81 @@
1
- <script setup>
2
- import { ref, watch, nextTick } from 'vue';
3
-
4
- const props = defineProps({
5
- modelValue: { type: String, default: '' },
6
- });
7
-
8
- const emit = defineEmits(['update:modelValue', 'complete']);
9
-
10
- const digits = ref(Array(6).fill(''));
11
- const inputs = ref([]);
12
-
13
- function setRef(el, index) {
14
- if (el) inputs.value[index] = el;
15
- }
16
-
17
- function handleInput(index, event) {
18
- const val = event.target.value.replace(/\D/g, '');
19
- digits.value[index] = val.slice(-1);
20
-
21
- const code = digits.value.join('');
22
- emit('update:modelValue', code);
23
-
24
- if (val && index < 5) {
25
- nextTick(() => inputs.value[index + 1]?.focus());
26
- }
27
-
28
- if (code.length === 6 && !code.includes('')) {
29
- emit('complete', code);
30
- }
31
- }
32
-
33
- function handleKeydown(index, event) {
34
- if (event.key === 'Backspace' && !digits.value[index] && index > 0) {
35
- nextTick(() => inputs.value[index - 1]?.focus());
36
- }
37
- }
38
-
39
- function handlePaste(event) {
40
- event.preventDefault();
41
- const pasted = (event.clipboardData?.getData('text') || '').replace(/\D/g, '').slice(0, 6);
42
- for (let i = 0; i < 6; i++) {
43
- digits.value[i] = pasted[i] || '';
44
- }
45
- const code = digits.value.join('');
46
- emit('update:modelValue', code);
47
-
48
- if (code.length === 6) {
49
- emit('complete', code);
50
- } else {
51
- nextTick(() => inputs.value[Math.min(pasted.length, 5)]?.focus());
52
- }
53
- }
54
-
55
- watch(
56
- () => props.modelValue,
57
- (val) => {
58
- if (!val) {
59
- digits.value = Array(6).fill('');
60
- }
61
- },
62
- );
63
- </script>
64
-
65
- <template>
66
- <div class="flex gap-2">
67
- <input
68
- v-for="(_, index) in 6"
69
- :key="index"
70
- :ref="(el) => setRef(el, index)"
71
- :value="digits[index]"
72
- type="text"
73
- inputmode="numeric"
74
- maxlength="1"
75
- class="h-12 w-10 rounded-lg border border-white/10 bg-neutral-950 text-center text-lg font-semibold text-neutral-200 focus:border-cyan-500/50 focus:outline-none focus:ring-1 focus:ring-cyan-500/30"
76
- @input="handleInput(index, $event)"
77
- @keydown="handleKeydown(index, $event)"
78
- @paste="handlePaste"
79
- />
80
- </div>
81
- </template>
1
+ <script setup>
2
+ import { ref, watch, nextTick } from 'vue';
3
+
4
+ const props = defineProps({
5
+ modelValue: { type: String, default: '' },
6
+ });
7
+
8
+ const emit = defineEmits(['update:modelValue', 'complete']);
9
+
10
+ const digits = ref(Array(6).fill(''));
11
+ const inputs = ref([]);
12
+
13
+ function setRef(el, index) {
14
+ if (el) inputs.value[index] = el;
15
+ }
16
+
17
+ function handleInput(index, event) {
18
+ const val = event.target.value.replace(/\D/g, '');
19
+ digits.value[index] = val.slice(-1);
20
+
21
+ const code = digits.value.join('');
22
+ emit('update:modelValue', code);
23
+
24
+ if (val && index < 5) {
25
+ nextTick(() => inputs.value[index + 1]?.focus());
26
+ }
27
+
28
+ if (code.length === 6 && !code.includes('')) {
29
+ emit('complete', code);
30
+ }
31
+ }
32
+
33
+ function handleKeydown(index, event) {
34
+ if (event.key === 'Backspace' && !digits.value[index] && index > 0) {
35
+ nextTick(() => inputs.value[index - 1]?.focus());
36
+ }
37
+ }
38
+
39
+ function handlePaste(event) {
40
+ event.preventDefault();
41
+ const pasted = (event.clipboardData?.getData('text') || '').replace(/\D/g, '').slice(0, 6);
42
+ for (let i = 0; i < 6; i++) {
43
+ digits.value[i] = pasted[i] || '';
44
+ }
45
+ const code = digits.value.join('');
46
+ emit('update:modelValue', code);
47
+
48
+ if (code.length === 6) {
49
+ emit('complete', code);
50
+ } else {
51
+ nextTick(() => inputs.value[Math.min(pasted.length, 5)]?.focus());
52
+ }
53
+ }
54
+
55
+ watch(
56
+ () => props.modelValue,
57
+ (val) => {
58
+ if (!val) {
59
+ digits.value = Array(6).fill('');
60
+ }
61
+ },
62
+ );
63
+ </script>
64
+
65
+ <template>
66
+ <div class="flex gap-2">
67
+ <input
68
+ v-for="(_, index) in 6"
69
+ :key="index"
70
+ :ref="(el) => setRef(el, index)"
71
+ :value="digits[index]"
72
+ type="text"
73
+ inputmode="numeric"
74
+ maxlength="1"
75
+ class="h-12 w-10 rounded-lg border border-white/10 bg-neutral-950 text-center text-lg font-semibold text-neutral-200 focus:border-cyan-500/50 focus:outline-none focus:ring-1 focus:ring-cyan-500/30"
76
+ @input="handleInput(index, $event)"
77
+ @keydown="handleKeydown(index, $event)"
78
+ @paste="handlePaste"
79
+ />
80
+ </div>
81
+ </template>