@escalated-dev/escalated 0.7.0 → 0.8.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (181) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +36 -1
  3. package/package.json +16 -7
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +35 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +83 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +30 -8
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/README.md +13 -0
  91. package/src/locales/ar.json +727 -0
  92. package/src/locales/de.json +678 -430
  93. package/src/locales/en.json +717 -455
  94. package/src/locales/es.json +679 -430
  95. package/src/locales/fr.json +680 -431
  96. package/src/locales/index.js +12 -2
  97. package/src/locales/it.json +727 -0
  98. package/src/locales/ja.json +727 -0
  99. package/src/locales/ko.json +727 -0
  100. package/src/locales/nl.json +727 -0
  101. package/src/locales/pl.json +727 -0
  102. package/src/locales/pt-BR.json +727 -0
  103. package/src/locales/ru.json +727 -0
  104. package/src/locales/tr.json +727 -0
  105. package/src/locales/zh-CN.json +727 -0
  106. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  107. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  108. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  109. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  110. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  111. package/src/pages/Admin/Capacity/Index.vue +134 -134
  112. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  113. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  114. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  115. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  116. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  117. package/src/pages/Admin/Departments/Form.vue +75 -75
  118. package/src/pages/Admin/Departments/Index.vue +110 -109
  119. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  120. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  121. package/src/pages/Admin/Import/Connect.vue +0 -1
  122. package/src/pages/Admin/Import/Index.vue +1 -1
  123. package/src/pages/Admin/Import/Progress.vue +1 -1
  124. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  125. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  126. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  127. package/src/pages/Admin/Macros/Index.vue +448 -448
  128. package/src/pages/Admin/Plugins/Index.vue +327 -327
  129. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  130. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  131. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  132. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  133. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  134. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  135. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  136. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  138. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  139. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  140. package/src/pages/Admin/Reports.vue +206 -206
  141. package/src/pages/Admin/Roles/Form.vue +71 -71
  142. package/src/pages/Admin/Roles/Index.vue +122 -122
  143. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  144. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  145. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  146. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  147. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  148. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  149. package/src/pages/Admin/Settings.vue +1008 -468
  150. package/src/pages/Admin/Skills/Form.vue +193 -53
  151. package/src/pages/Admin/Skills/Index.vue +105 -94
  152. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  153. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  154. package/src/pages/Admin/Statuses/Form.vue +114 -114
  155. package/src/pages/Admin/Statuses/Index.vue +153 -153
  156. package/src/pages/Admin/Tags/Index.vue +191 -191
  157. package/src/pages/Admin/Tickets/Index.vue +126 -91
  158. package/src/pages/Admin/Tickets/Show.vue +29 -0
  159. package/src/pages/Admin/Users/Index.vue +145 -0
  160. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  161. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  162. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  163. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  164. package/src/pages/Admin/Workflows/Index.vue +235 -0
  165. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  166. package/src/pages/Agent/TicketIndex.vue +112 -88
  167. package/src/pages/Agent/TicketShow.vue +192 -60
  168. package/src/pages/Customer/Create.vue +1 -1
  169. package/src/pages/Customer/Index.vue +26 -1
  170. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  171. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  172. package/src/pages/Customer/Show.vue +69 -63
  173. package/src/pages/Guest/Create.vue +40 -15
  174. package/src/pages/Guest/Show.vue +124 -93
  175. package/src/plugin.js +26 -1
  176. package/src/utils/mentionHighlight.js +24 -0
  177. package/src/utils/sanitizeHtml.js +78 -64
  178. package/src/widget/EscalatedWidget.vue +804 -0
  179. package/src/widget/index.js +254 -0
  180. package/src/pages/Admin/Automations/Form.vue +0 -184
  181. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,180 +1,180 @@
1
- <script setup>
2
- import { ref, computed, inject } from 'vue';
3
- import { router } from '@inertiajs/vue3';
4
-
5
- const props = defineProps({
6
- action: { type: String, required: true },
7
- existingRating: { type: Object, default: null },
8
- });
9
-
10
- const escDark = inject(
11
- 'esc-dark',
12
- computed(() => false),
13
- );
14
- const hoveredStar = ref(0);
15
- const selectedRating = ref(props.existingRating?.rating || 0);
16
- const comment = ref(props.existingRating?.comment || '');
17
- const processing = ref(false);
18
- const submitted = ref(false);
19
-
20
- const isReadOnly = computed(() => !!props.existingRating);
21
-
22
- const displayRating = computed(() => {
23
- if (isReadOnly.value) return props.existingRating.rating;
24
- if (hoveredStar.value > 0) return hoveredStar.value;
25
- return selectedRating.value;
26
- });
27
-
28
- const ratingLabels = ['', 'Terrible', 'Poor', 'Okay', 'Good', 'Excellent'];
29
-
30
- function selectStar(star) {
31
- if (isReadOnly.value) return;
32
- selectedRating.value = star;
33
- }
34
-
35
- function hoverStar(star) {
36
- if (isReadOnly.value) return;
37
- hoveredStar.value = star;
38
- }
39
-
40
- function leaveStars() {
41
- hoveredStar.value = 0;
42
- }
43
-
44
- function submit() {
45
- if (!selectedRating.value || processing.value || isReadOnly.value) return;
46
- processing.value = true;
47
- router.post(
48
- props.action,
49
- {
50
- rating: selectedRating.value,
51
- comment: comment.value || null,
52
- },
53
- {
54
- preserveScroll: true,
55
- onSuccess: () => {
56
- submitted.value = true;
57
- },
58
- onFinish: () => {
59
- processing.value = false;
60
- },
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- },
62
- );
63
- }
64
- </script>
65
-
66
- <template>
67
- <div
68
- :class="[
69
- 'rounded-xl border p-5',
70
- escDark ? 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]' : 'border-gray-200 bg-white',
71
- ]"
72
- >
73
- <h3 :class="['text-sm font-semibold', escDark ? 'text-[var(--esc-panel-text-secondary)]' : 'text-gray-900']">
74
- {{ isReadOnly ? 'Customer Rating' : 'How was your experience?' }}
75
- </h3>
76
-
77
- <!-- Stars -->
78
- <div class="mt-3 flex items-center gap-1" @mouseleave="leaveStars">
79
- <button
80
- v-for="star in 5"
81
- :key="star"
82
- :disabled="isReadOnly"
83
- :aria-label="'Rate ' + star + ' star' + (star !== 1 ? 's' : '')"
84
- :class="['transition-transform', !isReadOnly && 'hover:scale-110', isReadOnly && 'cursor-default']"
85
- @click="selectStar(star)"
86
- @mouseenter="hoverStar(star)"
87
- >
88
- <!-- Filled star -->
89
- <svg
90
- v-if="star <= displayRating"
91
- class="h-7 w-7"
92
- viewBox="0 0 24 24"
93
- fill="currentColor"
94
- :class="escDark ? 'text-amber-400' : 'text-yellow-400'"
95
- >
96
- <path
97
- d="M10.788 3.21c.448-1.077 1.976-1.077 2.424 0l2.082 5.007 5.404.433c1.164.093 1.636 1.545.749 2.305l-4.117 3.527 1.257 5.273c.271 1.136-.964 2.033-1.96 1.425L12 18.354 7.373 21.18c-.996.608-2.231-.29-1.96-1.425l1.257-5.273-4.117-3.527c-.887-.76-.415-2.212.749-2.305l5.404-.433 2.082-5.006z"
98
- />
99
- </svg>
100
- <!-- Empty star -->
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- <svg
102
- v-else
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- class="h-7 w-7"
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- fill="none"
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- stroke="currentColor"
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- stroke-width="1.5"
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- viewBox="0 0 24 24"
108
- :class="escDark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-300'"
109
- >
110
- <path
111
- stroke-linecap="round"
112
- stroke-linejoin="round"
113
- d="M11.48 3.499a.562.562 0 011.04 0l2.125 5.111a.563.563 0 00.475.345l5.518.442c.499.04.701.663.321.988l-4.204 3.602a.563.563 0 00-.182.557l1.285 5.385a.562.562 0 01-.84.61l-4.725-2.885a.563.563 0 00-.586 0L6.982 20.54a.562.562 0 01-.84-.61l1.285-5.386a.562.562 0 00-.182-.557l-4.204-3.602a.563.563 0 01.321-.988l5.518-.442a.563.563 0 00.475-.345L11.48 3.5z"
114
- />
115
- </svg>
116
- </button>
117
- <span
118
- v-if="displayRating > 0"
119
- :class="[
120
- 'ml-2 text-sm font-medium',
121
- escDark ? 'text-[var(--esc-panel-text-tertiary)]' : 'text-gray-500',
122
- ]"
123
- >
124
- {{ ratingLabels[displayRating] }}
125
- </span>
126
- </div>
127
-
128
- <!-- Comment -->
129
- <div v-if="!isReadOnly" class="mt-4">
130
- <textarea
131
- v-model="comment"
132
- rows="3"
133
- placeholder="Any additional feedback? (optional)"
134
- :class="[
135
- 'w-full rounded-lg border px-3 py-2 text-sm focus:outline-none',
136
- escDark
137
- ? 'border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:ring-1 focus:ring-[var(--esc-panel-border-input)]'
138
- : 'border-gray-300 text-gray-900 placeholder-gray-400 focus:border-blue-500 focus:ring-1 focus:ring-blue-500',
139
- ]"
140
- >
141
- </textarea>
142
- </div>
143
-
144
- <!-- Read-only comment display -->
145
- <div v-if="isReadOnly && existingRating.comment" class="mt-3">
146
- <p :class="['text-sm italic', escDark ? 'text-[var(--esc-panel-text-tertiary)]' : 'text-gray-600']">
147
- "{{ existingRating.comment }}"
148
- </p>
149
- </div>
150
-
151
- <!-- Submit -->
152
- <div v-if="!isReadOnly" class="mt-3">
153
- <div
154
- v-if="submitted"
155
- :class="[
156
- 'rounded-lg px-3 py-2 text-sm font-medium',
157
- escDark
158
- ? 'bg-emerald-500/10 text-emerald-400 ring-1 ring-emerald-500/20'
159
- : 'bg-green-50 text-green-700',
160
- ]"
161
- >
162
- Thank you for your feedback!
163
- </div>
164
- <button
165
- v-else
166
- :disabled="!selectedRating || processing"
167
- :class="[
168
- 'rounded-lg px-4 py-2 text-sm font-medium text-white transition-all',
169
- escDark
170
- ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]'
171
- : 'bg-blue-600 hover:bg-blue-700',
172
- (!selectedRating || processing) && 'cursor-not-allowed opacity-40',
173
- ]"
174
- @click="submit"
175
- >
176
- Submit Rating
177
- </button>
178
- </div>
179
- </div>
180
- </template>
1
+ <script setup>
2
+ import { ref, computed, inject } from 'vue';
3
+ import { router } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({
6
+ action: { type: String, required: true },
7
+ existingRating: { type: Object, default: null },
8
+ });
9
+
10
+ const escDark = inject(
11
+ 'esc-dark',
12
+ computed(() => false),
13
+ );
14
+ const hoveredStar = ref(0);
15
+ const selectedRating = ref(props.existingRating?.rating || 0);
16
+ const comment = ref(props.existingRating?.comment || '');
17
+ const processing = ref(false);
18
+ const submitted = ref(false);
19
+
20
+ const isReadOnly = computed(() => !!props.existingRating);
21
+
22
+ const displayRating = computed(() => {
23
+ if (isReadOnly.value) return props.existingRating.rating;
24
+ if (hoveredStar.value > 0) return hoveredStar.value;
25
+ return selectedRating.value;
26
+ });
27
+
28
+ const ratingLabels = ['', 'Terrible', 'Poor', 'Okay', 'Good', 'Excellent'];
29
+
30
+ function selectStar(star) {
31
+ if (isReadOnly.value) return;
32
+ selectedRating.value = star;
33
+ }
34
+
35
+ function hoverStar(star) {
36
+ if (isReadOnly.value) return;
37
+ hoveredStar.value = star;
38
+ }
39
+
40
+ function leaveStars() {
41
+ hoveredStar.value = 0;
42
+ }
43
+
44
+ function submit() {
45
+ if (!selectedRating.value || processing.value || isReadOnly.value) return;
46
+ processing.value = true;
47
+ router.post(
48
+ props.action,
49
+ {
50
+ rating: selectedRating.value,
51
+ comment: comment.value || null,
52
+ },
53
+ {
54
+ preserveScroll: true,
55
+ onSuccess: () => {
56
+ submitted.value = true;
57
+ },
58
+ onFinish: () => {
59
+ processing.value = false;
60
+ },
61
+ },
62
+ );
63
+ }
64
+ </script>
65
+
66
+ <template>
67
+ <div
68
+ :class="[
69
+ 'rounded-xl border p-5',
70
+ escDark ? 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]' : 'border-gray-200 bg-white',
71
+ ]"
72
+ >
73
+ <h3 :class="['text-sm font-semibold', escDark ? 'text-[var(--esc-panel-text-secondary)]' : 'text-gray-900']">
74
+ {{ isReadOnly ? 'Customer Rating' : 'How was your experience?' }}
75
+ </h3>
76
+
77
+ <!-- Stars -->
78
+ <div class="mt-3 flex items-center gap-1" @mouseleave="leaveStars">
79
+ <button
80
+ v-for="star in 5"
81
+ :key="star"
82
+ :disabled="isReadOnly"
83
+ :aria-label="'Rate ' + star + ' star' + (star !== 1 ? 's' : '')"
84
+ :class="['transition-transform', !isReadOnly && 'hover:scale-110', isReadOnly && 'cursor-default']"
85
+ @click="selectStar(star)"
86
+ @mouseenter="hoverStar(star)"
87
+ >
88
+ <!-- Filled star -->
89
+ <svg
90
+ v-if="star <= displayRating"
91
+ class="h-7 w-7"
92
+ viewBox="0 0 24 24"
93
+ fill="currentColor"
94
+ :class="escDark ? 'text-amber-400' : 'text-yellow-400'"
95
+ >
96
+ <path
97
+ d="M10.788 3.21c.448-1.077 1.976-1.077 2.424 0l2.082 5.007 5.404.433c1.164.093 1.636 1.545.749 2.305l-4.117 3.527 1.257 5.273c.271 1.136-.964 2.033-1.96 1.425L12 18.354 7.373 21.18c-.996.608-2.231-.29-1.96-1.425l1.257-5.273-4.117-3.527c-.887-.76-.415-2.212.749-2.305l5.404-.433 2.082-5.006z"
98
+ />
99
+ </svg>
100
+ <!-- Empty star -->
101
+ <svg
102
+ v-else
103
+ class="h-7 w-7"
104
+ fill="none"
105
+ stroke="currentColor"
106
+ stroke-width="1.5"
107
+ viewBox="0 0 24 24"
108
+ :class="escDark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-300'"
109
+ >
110
+ <path
111
+ stroke-linecap="round"
112
+ stroke-linejoin="round"
113
+ d="M11.48 3.499a.562.562 0 011.04 0l2.125 5.111a.563.563 0 00.475.345l5.518.442c.499.04.701.663.321.988l-4.204 3.602a.563.563 0 00-.182.557l1.285 5.385a.562.562 0 01-.84.61l-4.725-2.885a.563.563 0 00-.586 0L6.982 20.54a.562.562 0 01-.84-.61l1.285-5.386a.562.562 0 00-.182-.557l-4.204-3.602a.563.563 0 01.321-.988l5.518-.442a.563.563 0 00.475-.345L11.48 3.5z"
114
+ />
115
+ </svg>
116
+ </button>
117
+ <span
118
+ v-if="displayRating > 0"
119
+ :class="[
120
+ 'ml-2 text-sm font-medium',
121
+ escDark ? 'text-[var(--esc-panel-text-tertiary)]' : 'text-gray-500',
122
+ ]"
123
+ >
124
+ {{ ratingLabels[displayRating] }}
125
+ </span>
126
+ </div>
127
+
128
+ <!-- Comment -->
129
+ <div v-if="!isReadOnly" class="mt-4">
130
+ <textarea
131
+ v-model="comment"
132
+ rows="3"
133
+ placeholder="Any additional feedback? (optional)"
134
+ :class="[
135
+ 'w-full rounded-lg border px-3 py-2 text-sm focus:outline-none',
136
+ escDark
137
+ ? 'border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:ring-1 focus:ring-[var(--esc-panel-border-input)]'
138
+ : 'border-gray-300 text-gray-900 placeholder-gray-400 focus:border-blue-500 focus:ring-1 focus:ring-blue-500',
139
+ ]"
140
+ >
141
+ </textarea>
142
+ </div>
143
+
144
+ <!-- Read-only comment display -->
145
+ <div v-if="isReadOnly && existingRating.comment" class="mt-3">
146
+ <p :class="['text-sm italic', escDark ? 'text-[var(--esc-panel-text-tertiary)]' : 'text-gray-600']">
147
+ "{{ existingRating.comment }}"
148
+ </p>
149
+ </div>
150
+
151
+ <!-- Submit -->
152
+ <div v-if="!isReadOnly" class="mt-3">
153
+ <div
154
+ v-if="submitted"
155
+ :class="[
156
+ 'rounded-lg px-3 py-2 text-sm font-medium',
157
+ escDark
158
+ ? 'bg-emerald-500/10 text-emerald-400 ring-1 ring-emerald-500/20'
159
+ : 'bg-green-50 text-green-700',
160
+ ]"
161
+ >
162
+ Thank you for your feedback!
163
+ </div>
164
+ <button
165
+ v-else
166
+ :disabled="!selectedRating || processing"
167
+ :class="[
168
+ 'rounded-lg px-4 py-2 text-sm font-medium text-white transition-all',
169
+ escDark
170
+ ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]'
171
+ : 'bg-blue-600 hover:bg-blue-700',
172
+ (!selectedRating || processing) && 'cursor-not-allowed opacity-40',
173
+ ]"
174
+ @click="submit"
175
+ >
176
+ Submit Rating
177
+ </button>
178
+ </div>
179
+ </div>
180
+ </template>
@@ -0,0 +1,172 @@
1
+ <script setup>
2
+ import { ref, computed, inject } from 'vue';
3
+
4
+ const props = defineProps({
5
+ show: { type: Boolean, default: false },
6
+ filters: { type: Object, default: () => ({}) },
7
+ });
8
+
9
+ const emit = defineEmits(['close', 'saved']);
10
+ const escDark = inject(
11
+ 'esc-dark',
12
+ computed(() => false),
13
+ );
14
+
15
+ const name = ref('');
16
+ const isShared = ref(false);
17
+ const saving = ref(false);
18
+ const error = ref('');
19
+
20
+ function reset() {
21
+ name.value = '';
22
+ isShared.value = false;
23
+ error.value = '';
24
+ }
25
+
26
+ async function save() {
27
+ if (!name.value.trim()) {
28
+ error.value = 'Name is required.';
29
+ return;
30
+ }
31
+
32
+ const nonEmptyFilters = {};
33
+ for (const [key, value] of Object.entries(props.filters)) {
34
+ if (value !== '' && value !== null && value !== undefined) {
35
+ nonEmptyFilters[key] = value;
36
+ }
37
+ }
38
+
39
+ if (Object.keys(nonEmptyFilters).length === 0) {
40
+ error.value = 'Apply some filters first before saving a view.';
41
+ return;
42
+ }
43
+
44
+ saving.value = true;
45
+ error.value = '';
46
+
47
+ try {
48
+ const response = await fetch(route('escalated.admin.saved-views.store'), {
49
+ method: 'POST',
50
+ headers: {
51
+ 'Content-Type': 'application/json',
52
+ 'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
53
+ Accept: 'application/json',
54
+ 'X-Requested-With': 'XMLHttpRequest',
55
+ },
56
+ body: JSON.stringify({
57
+ name: name.value.trim(),
58
+ filters: nonEmptyFilters,
59
+ is_shared: isShared.value,
60
+ }),
61
+ });
62
+
63
+ if (!response.ok) {
64
+ const data = await response.json();
65
+ error.value = data.message || 'Failed to save view.';
66
+ return;
67
+ }
68
+
69
+ emit('saved');
70
+ reset();
71
+ emit('close');
72
+ } catch {
73
+ error.value = 'Failed to save view.';
74
+ } finally {
75
+ saving.value = false;
76
+ }
77
+ }
78
+
79
+ function cancel() {
80
+ reset();
81
+ emit('close');
82
+ }
83
+
84
+ const overlayClass = computed(() => (escDark.value ? 'bg-black/60' : 'bg-black/30'));
85
+
86
+ const panelClass = computed(() =>
87
+ escDark.value
88
+ ? 'border border-white/10 bg-[var(--esc-panel-surface)] text-neutral-200 shadow-xl'
89
+ : 'bg-white text-gray-900 shadow-xl',
90
+ );
91
+
92
+ const inputClass = computed(() =>
93
+ escDark.value
94
+ ? 'rounded-lg border border-white/10 bg-white/5 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40'
95
+ : 'rounded-md border border-gray-300 px-3 py-2 text-sm focus:border-blue-500 focus:outline-none focus:ring-1 focus:ring-blue-500',
96
+ );
97
+ </script>
98
+
99
+ <template>
100
+ <Teleport to="body">
101
+ <div v-if="show" class="fixed inset-0 z-50 flex items-center justify-center" @click.self="cancel">
102
+ <div :class="['absolute inset-0', overlayClass]" @click="cancel"></div>
103
+ <div :class="['relative w-full max-w-md rounded-lg p-6', panelClass]">
104
+ <h3 :class="['mb-4 text-lg font-semibold', escDark ? 'text-neutral-100' : 'text-gray-900']">
105
+ Save Current View
106
+ </h3>
107
+
108
+ <div class="space-y-4">
109
+ <div>
110
+ <label
111
+ :class="['mb-1 block text-sm font-medium', escDark ? 'text-neutral-400' : 'text-gray-700']"
112
+ >
113
+ Name
114
+ </label>
115
+ <input
116
+ v-model="name"
117
+ type="text"
118
+ placeholder="e.g. My Open Tickets"
119
+ :class="['w-full', inputClass]"
120
+ @keydown.enter="save"
121
+ />
122
+ </div>
123
+
124
+ <label class="flex items-center gap-2">
125
+ <input
126
+ v-model="isShared"
127
+ type="checkbox"
128
+ :class="
129
+ escDark
130
+ ? 'h-4 w-4 rounded border-white/10 bg-white/5 text-cyan-500 focus:ring-cyan-500/20'
131
+ : 'h-4 w-4 rounded border-gray-300 text-blue-600 focus:ring-blue-500'
132
+ "
133
+ />
134
+ <span :class="['text-sm', escDark ? 'text-neutral-400' : 'text-gray-600']">
135
+ Share with all agents
136
+ </span>
137
+ </label>
138
+
139
+ <p v-if="error" :class="['text-sm', escDark ? 'text-red-400' : 'text-red-600']">
140
+ {{ error }}
141
+ </p>
142
+ </div>
143
+
144
+ <div class="mt-6 flex justify-end gap-3">
145
+ <button
146
+ type="button"
147
+ :class="[
148
+ 'rounded-md px-4 py-2 text-sm font-medium',
149
+ escDark ? 'text-neutral-400 hover:text-neutral-200' : 'text-gray-600 hover:text-gray-800',
150
+ ]"
151
+ @click="cancel"
152
+ >
153
+ Cancel
154
+ </button>
155
+ <button
156
+ type="button"
157
+ :disabled="saving"
158
+ :class="[
159
+ 'rounded-md px-4 py-2 text-sm font-medium disabled:opacity-50',
160
+ escDark
161
+ ? 'bg-cyan-600 text-white hover:bg-cyan-500'
162
+ : 'bg-blue-600 text-white hover:bg-blue-700',
163
+ ]"
164
+ @click="save"
165
+ >
166
+ {{ saving ? 'Saving...' : 'Save View' }}
167
+ </button>
168
+ </div>
169
+ </div>
170
+ </div>
171
+ </Teleport>
172
+ </template>