@escalated-dev/escalated 0.7.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (179) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +31 -0
  3. package/package.json +12 -6
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +29 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +79 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +80 -80
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/ar.json +727 -0
  91. package/src/locales/de.json +678 -430
  92. package/src/locales/en.json +717 -455
  93. package/src/locales/es.json +679 -430
  94. package/src/locales/fr.json +680 -431
  95. package/src/locales/index.js +12 -2
  96. package/src/locales/it.json +727 -0
  97. package/src/locales/ja.json +727 -0
  98. package/src/locales/ko.json +727 -0
  99. package/src/locales/nl.json +727 -0
  100. package/src/locales/pl.json +727 -0
  101. package/src/locales/pt-BR.json +727 -0
  102. package/src/locales/ru.json +727 -0
  103. package/src/locales/tr.json +727 -0
  104. package/src/locales/zh-CN.json +727 -0
  105. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  106. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  107. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  108. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  109. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  110. package/src/pages/Admin/Capacity/Index.vue +134 -134
  111. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  112. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  113. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  114. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  115. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  116. package/src/pages/Admin/Departments/Form.vue +75 -75
  117. package/src/pages/Admin/Departments/Index.vue +110 -109
  118. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  119. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  120. package/src/pages/Admin/Import/Connect.vue +0 -1
  121. package/src/pages/Admin/Import/Index.vue +1 -1
  122. package/src/pages/Admin/Import/Progress.vue +1 -1
  123. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  124. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  125. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  126. package/src/pages/Admin/Macros/Index.vue +448 -448
  127. package/src/pages/Admin/Plugins/Index.vue +327 -327
  128. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  129. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  130. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  131. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  132. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  133. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  134. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  135. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  136. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  138. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  139. package/src/pages/Admin/Reports.vue +206 -206
  140. package/src/pages/Admin/Roles/Form.vue +71 -71
  141. package/src/pages/Admin/Roles/Index.vue +122 -122
  142. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  143. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  144. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  145. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  146. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  147. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  148. package/src/pages/Admin/Settings.vue +1008 -468
  149. package/src/pages/Admin/Skills/Form.vue +53 -53
  150. package/src/pages/Admin/Skills/Index.vue +94 -94
  151. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  152. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  153. package/src/pages/Admin/Statuses/Form.vue +114 -114
  154. package/src/pages/Admin/Statuses/Index.vue +153 -153
  155. package/src/pages/Admin/Tags/Index.vue +191 -191
  156. package/src/pages/Admin/Tickets/Index.vue +126 -91
  157. package/src/pages/Admin/Tickets/Show.vue +29 -0
  158. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  159. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  160. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  161. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  162. package/src/pages/Admin/Workflows/Index.vue +235 -0
  163. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  164. package/src/pages/Agent/TicketIndex.vue +112 -88
  165. package/src/pages/Agent/TicketShow.vue +192 -60
  166. package/src/pages/Customer/Create.vue +1 -1
  167. package/src/pages/Customer/Index.vue +31 -31
  168. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  169. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  170. package/src/pages/Customer/Show.vue +69 -63
  171. package/src/pages/Guest/Create.vue +40 -15
  172. package/src/pages/Guest/Show.vue +124 -93
  173. package/src/plugin.js +25 -0
  174. package/src/utils/mentionHighlight.js +24 -0
  175. package/src/utils/sanitizeHtml.js +78 -64
  176. package/src/widget/EscalatedWidget.vue +804 -0
  177. package/src/widget/index.js +254 -0
  178. package/src/pages/Admin/Automations/Form.vue +0 -184
  179. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,53 +1,53 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { useForm } from '@inertiajs/vue3';
4
-
5
- const props = defineProps({
6
- skill: { type: Object, default: null },
7
- });
8
-
9
- const form = useForm({
10
- name: props.skill?.name || '',
11
- });
12
-
13
- function submit() {
14
- if (props.skill) {
15
- form.put(route('escalated.admin.skills.update', props.skill.id));
16
- } else {
17
- form.post(route('escalated.admin.skills.store'));
18
- }
19
- }
20
- </script>
21
-
22
- <template>
23
- <EscalatedLayout :title="skill ? 'Edit Skill' : 'Create Skill'">
24
- <form class="max-w-lg space-y-4" @submit.prevent="submit">
25
- <div>
26
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
27
- <input
28
- v-model="form.name"
29
- type="text"
30
- required
31
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
32
- />
33
- <p v-if="form.errors.name" class="mt-1 text-xs text-rose-400">{{ form.errors.name }}</p>
34
- </div>
35
-
36
- <div class="flex gap-3">
37
- <button
38
- type="submit"
39
- :disabled="form.processing"
40
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
41
- >
42
- {{ skill ? 'Update' : 'Create' }}
43
- </button>
44
- <a
45
- :href="route('escalated.admin.skills.index')"
46
- class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-4 py-2 text-sm font-medium text-[var(--esc-panel-text-secondary)] transition-colors hover:bg-[var(--esc-panel-hover)]"
47
- >
48
- Cancel
49
- </a>
50
- </div>
51
- </form>
52
- </EscalatedLayout>
53
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { useForm } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({
6
+ skill: { type: Object, default: null },
7
+ });
8
+
9
+ const form = useForm({
10
+ name: props.skill?.name || '',
11
+ });
12
+
13
+ function submit() {
14
+ if (props.skill) {
15
+ form.put(route('escalated.admin.skills.update', props.skill.id));
16
+ } else {
17
+ form.post(route('escalated.admin.skills.store'));
18
+ }
19
+ }
20
+ </script>
21
+
22
+ <template>
23
+ <EscalatedLayout :title="skill ? 'Edit Skill' : 'Create Skill'">
24
+ <form class="max-w-lg space-y-4" @submit.prevent="submit">
25
+ <div>
26
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
27
+ <input
28
+ v-model="form.name"
29
+ type="text"
30
+ required
31
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
32
+ />
33
+ <p v-if="form.errors.name" class="mt-1 text-xs text-rose-400">{{ form.errors.name }}</p>
34
+ </div>
35
+
36
+ <div class="flex gap-3">
37
+ <button
38
+ type="submit"
39
+ :disabled="form.processing"
40
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
41
+ >
42
+ {{ skill ? 'Update' : 'Create' }}
43
+ </button>
44
+ <a
45
+ :href="route('escalated.admin.skills.index')"
46
+ class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-4 py-2 text-sm font-medium text-[var(--esc-panel-text-secondary)] transition-colors hover:bg-[var(--esc-panel-hover)]"
47
+ >
48
+ Cancel
49
+ </a>
50
+ </div>
51
+ </form>
52
+ </EscalatedLayout>
53
+ </template>
@@ -1,94 +1,94 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { Link, router } from '@inertiajs/vue3';
4
-
5
- defineProps({ skills: Array });
6
-
7
- function destroy(id) {
8
- if (confirm('Delete this skill?')) {
9
- router.delete(route('escalated.admin.skills.destroy', id));
10
- }
11
- }
12
- </script>
13
-
14
- <template>
15
- <EscalatedLayout title="Skills">
16
- <div class="mb-4 flex justify-end">
17
- <Link
18
- :href="route('escalated.admin.skills.create')"
19
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
20
- >
21
- Add Skill
22
- </Link>
23
- </div>
24
- <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
25
- <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
26
- <thead>
27
- <tr class="bg-[var(--esc-panel-hover)]">
28
- <th
29
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
30
- >
31
- Name
32
- </th>
33
- <th
34
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
- >
36
- Agents
37
- </th>
38
- <th
39
- class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
- >
41
- Actions
42
- </th>
43
- </tr>
44
- </thead>
45
- <tbody class="divide-y divide-[var(--esc-panel-border)]">
46
- <tr v-if="!skills?.length">
47
- <td colspan="3" class="px-4 py-12 text-center">
48
- <svg
49
- class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
50
- fill="none"
51
- stroke="currentColor"
52
- stroke-width="1.5"
53
- viewBox="0 0 24 24"
54
- >
55
- <path
56
- stroke-linecap="round"
57
- stroke-linejoin="round"
58
- d="M9.813 15.904L9 18.75l-.813-2.846a4.5 4.5 0 00-3.09-3.09L2.25 12l2.846-.813a4.5 4.5 0 003.09-3.09L9 5.25l.813 2.846a4.5 4.5 0 003.09 3.09L15.75 12l-2.846.813a4.5 4.5 0 00-3.09 3.09z"
59
- />
60
- </svg>
61
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No skills yet</p>
62
- <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
63
- Create skills for agent routing
64
- </p>
65
- </td>
66
- </tr>
67
- <tr
68
- v-for="skill in skills"
69
- :key="skill.id"
70
- class="transition-colors hover:bg-[var(--esc-panel-hover)]"
71
- >
72
- <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
73
- {{ skill.name }}
74
- </td>
75
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
76
- {{ skill.agents_count }}
77
- </td>
78
- <td class="px-4 py-3 text-right text-sm">
79
- <Link
80
- :href="route('escalated.admin.skills.edit', skill.id)"
81
- class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
82
- >
83
- Edit
84
- </Link>
85
- <button class="ml-3 text-rose-400 hover:text-rose-300" @click="destroy(skill.id)">
86
- Delete
87
- </button>
88
- </td>
89
- </tr>
90
- </tbody>
91
- </table>
92
- </div>
93
- </EscalatedLayout>
94
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { Link, router } from '@inertiajs/vue3';
4
+
5
+ defineProps({ skills: Array });
6
+
7
+ function destroy(id) {
8
+ if (confirm('Delete this skill?')) {
9
+ router.delete(route('escalated.admin.skills.destroy', id));
10
+ }
11
+ }
12
+ </script>
13
+
14
+ <template>
15
+ <EscalatedLayout title="Skills">
16
+ <div class="mb-4 flex justify-end">
17
+ <Link
18
+ :href="route('escalated.admin.skills.create')"
19
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
20
+ >
21
+ Add Skill
22
+ </Link>
23
+ </div>
24
+ <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
25
+ <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
26
+ <thead>
27
+ <tr class="bg-[var(--esc-panel-hover)]">
28
+ <th
29
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
30
+ >
31
+ Name
32
+ </th>
33
+ <th
34
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
+ >
36
+ Agents
37
+ </th>
38
+ <th
39
+ class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
+ >
41
+ Actions
42
+ </th>
43
+ </tr>
44
+ </thead>
45
+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
46
+ <tr v-if="!skills?.length">
47
+ <td colspan="3" class="px-4 py-12 text-center">
48
+ <svg
49
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
50
+ fill="none"
51
+ stroke="currentColor"
52
+ stroke-width="1.5"
53
+ viewBox="0 0 24 24"
54
+ >
55
+ <path
56
+ stroke-linecap="round"
57
+ stroke-linejoin="round"
58
+ d="M9.813 15.904L9 18.75l-.813-2.846a4.5 4.5 0 00-3.09-3.09L2.25 12l2.846-.813a4.5 4.5 0 003.09-3.09L9 5.25l.813 2.846a4.5 4.5 0 003.09 3.09L15.75 12l-2.846.813a4.5 4.5 0 00-3.09 3.09z"
59
+ />
60
+ </svg>
61
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No skills yet</p>
62
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
63
+ Create skills for agent routing
64
+ </p>
65
+ </td>
66
+ </tr>
67
+ <tr
68
+ v-for="skill in skills"
69
+ :key="skill.id"
70
+ class="transition-colors hover:bg-[var(--esc-panel-hover)]"
71
+ >
72
+ <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
73
+ {{ skill.name }}
74
+ </td>
75
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
76
+ {{ skill.agents_count }}
77
+ </td>
78
+ <td class="px-4 py-3 text-right text-sm">
79
+ <Link
80
+ :href="route('escalated.admin.skills.edit', skill.id)"
81
+ class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
82
+ >
83
+ Edit
84
+ </Link>
85
+ <button class="ml-3 text-rose-400 hover:text-rose-300" @click="destroy(skill.id)">
86
+ Delete
87
+ </button>
88
+ </td>
89
+ </tr>
90
+ </tbody>
91
+ </table>
92
+ </div>
93
+ </EscalatedLayout>
94
+ </template>
@@ -1,118 +1,118 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { useForm } from '@inertiajs/vue3';
4
-
5
- const props = defineProps({ policy: { type: Object, default: null }, priorities: Array });
6
-
7
- const form = useForm({
8
- name: props.policy?.name || '',
9
- description: props.policy?.description || '',
10
- is_default: props.policy?.is_default ?? false,
11
- first_response_hours: props.policy?.first_response_hours || {},
12
- resolution_hours: props.policy?.resolution_hours || {},
13
- business_hours_only: props.policy?.business_hours_only ?? false,
14
- is_active: props.policy?.is_active ?? true,
15
- });
16
-
17
- function submit() {
18
- if (props.policy) {
19
- form.put(route('escalated.admin.sla-policies.update', props.policy.id));
20
- } else {
21
- form.post(route('escalated.admin.sla-policies.store'));
22
- }
23
- }
24
- </script>
25
-
26
- <template>
27
- <EscalatedLayout :title="policy ? 'Edit SLA Policy' : 'New SLA Policy'">
28
- <form
29
- class="mx-auto max-w-lg space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
30
- @submit.prevent="submit"
31
- >
32
- <div>
33
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
34
- <input
35
- v-model="form.name"
36
- type="text"
37
- required
38
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
39
- />
40
- </div>
41
- <div>
42
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Description</label>
43
- <textarea
44
- v-model="form.description"
45
- rows="2"
46
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
47
- ></textarea>
48
- </div>
49
- <div>
50
- <h3 class="mb-2 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
51
- First Response Hours (by priority)
52
- </h3>
53
- <div class="grid grid-cols-2 gap-3">
54
- <div v-for="p in priorities" :key="p">
55
- <label class="text-xs capitalize text-[var(--esc-panel-text-tertiary)]">{{ p }}</label>
56
- <input
57
- v-model.number="form.first_response_hours[p]"
58
- type="number"
59
- step="0.5"
60
- min="0"
61
- class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
62
- />
63
- </div>
64
- </div>
65
- </div>
66
- <div>
67
- <h3 class="mb-2 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
68
- Resolution Hours (by priority)
69
- </h3>
70
- <div class="grid grid-cols-2 gap-3">
71
- <div v-for="p in priorities" :key="p">
72
- <label class="text-xs capitalize text-[var(--esc-panel-text-tertiary)]">{{ p }}</label>
73
- <input
74
- v-model.number="form.resolution_hours[p]"
75
- type="number"
76
- step="0.5"
77
- min="0"
78
- class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
79
- />
80
- </div>
81
- </div>
82
- </div>
83
- <label class="flex items-center gap-2">
84
- <input
85
- v-model="form.business_hours_only"
86
- type="checkbox"
87
- class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
88
- />
89
- <span class="text-sm text-[var(--esc-panel-text-secondary)]">Business hours only</span>
90
- </label>
91
- <label class="flex items-center gap-2">
92
- <input
93
- v-model="form.is_default"
94
- type="checkbox"
95
- class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
96
- />
97
- <span class="text-sm text-[var(--esc-panel-text-secondary)]">Default policy</span>
98
- </label>
99
- <label class="flex items-center gap-2">
100
- <input
101
- v-model="form.is_active"
102
- type="checkbox"
103
- class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
104
- />
105
- <span class="text-sm text-[var(--esc-panel-text-secondary)]">Active</span>
106
- </label>
107
- <div class="flex justify-end">
108
- <button
109
- type="submit"
110
- :disabled="form.processing"
111
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
112
- >
113
- {{ policy ? 'Update' : 'Create' }}
114
- </button>
115
- </div>
116
- </form>
117
- </EscalatedLayout>
118
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { useForm } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({ policy: { type: Object, default: null }, priorities: Array });
6
+
7
+ const form = useForm({
8
+ name: props.policy?.name || '',
9
+ description: props.policy?.description || '',
10
+ is_default: props.policy?.is_default ?? false,
11
+ first_response_hours: props.policy?.first_response_hours || {},
12
+ resolution_hours: props.policy?.resolution_hours || {},
13
+ business_hours_only: props.policy?.business_hours_only ?? false,
14
+ is_active: props.policy?.is_active ?? true,
15
+ });
16
+
17
+ function submit() {
18
+ if (props.policy) {
19
+ form.put(route('escalated.admin.sla-policies.update', props.policy.id));
20
+ } else {
21
+ form.post(route('escalated.admin.sla-policies.store'));
22
+ }
23
+ }
24
+ </script>
25
+
26
+ <template>
27
+ <EscalatedLayout :title="policy ? 'Edit SLA Policy' : 'New SLA Policy'">
28
+ <form
29
+ class="mx-auto max-w-lg space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
30
+ @submit.prevent="submit"
31
+ >
32
+ <div>
33
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
34
+ <input
35
+ v-model="form.name"
36
+ type="text"
37
+ required
38
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
39
+ />
40
+ </div>
41
+ <div>
42
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Description</label>
43
+ <textarea
44
+ v-model="form.description"
45
+ rows="2"
46
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
47
+ ></textarea>
48
+ </div>
49
+ <div>
50
+ <h3 class="mb-2 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
51
+ First Response Hours (by priority)
52
+ </h3>
53
+ <div class="grid grid-cols-2 gap-3">
54
+ <div v-for="p in priorities" :key="p">
55
+ <label class="text-xs capitalize text-[var(--esc-panel-text-tertiary)]">{{ p }}</label>
56
+ <input
57
+ v-model.number="form.first_response_hours[p]"
58
+ type="number"
59
+ step="0.5"
60
+ min="0"
61
+ class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
62
+ />
63
+ </div>
64
+ </div>
65
+ </div>
66
+ <div>
67
+ <h3 class="mb-2 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
68
+ Resolution Hours (by priority)
69
+ </h3>
70
+ <div class="grid grid-cols-2 gap-3">
71
+ <div v-for="p in priorities" :key="p">
72
+ <label class="text-xs capitalize text-[var(--esc-panel-text-tertiary)]">{{ p }}</label>
73
+ <input
74
+ v-model.number="form.resolution_hours[p]"
75
+ type="number"
76
+ step="0.5"
77
+ min="0"
78
+ class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
79
+ />
80
+ </div>
81
+ </div>
82
+ </div>
83
+ <label class="flex items-center gap-2">
84
+ <input
85
+ v-model="form.business_hours_only"
86
+ type="checkbox"
87
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
88
+ />
89
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Business hours only</span>
90
+ </label>
91
+ <label class="flex items-center gap-2">
92
+ <input
93
+ v-model="form.is_default"
94
+ type="checkbox"
95
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
96
+ />
97
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Default policy</span>
98
+ </label>
99
+ <label class="flex items-center gap-2">
100
+ <input
101
+ v-model="form.is_active"
102
+ type="checkbox"
103
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-white focus:ring-[var(--esc-panel-border-input)]"
104
+ />
105
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Active</span>
106
+ </label>
107
+ <div class="flex justify-end">
108
+ <button
109
+ type="submit"
110
+ :disabled="form.processing"
111
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
112
+ >
113
+ {{ policy ? 'Update' : 'Create' }}
114
+ </button>
115
+ </div>
116
+ </form>
117
+ </EscalatedLayout>
118
+ </template>