@escalated-dev/escalated 0.7.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (179) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +31 -0
  3. package/package.json +12 -6
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +29 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +79 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +80 -80
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/ar.json +727 -0
  91. package/src/locales/de.json +678 -430
  92. package/src/locales/en.json +717 -455
  93. package/src/locales/es.json +679 -430
  94. package/src/locales/fr.json +680 -431
  95. package/src/locales/index.js +12 -2
  96. package/src/locales/it.json +727 -0
  97. package/src/locales/ja.json +727 -0
  98. package/src/locales/ko.json +727 -0
  99. package/src/locales/nl.json +727 -0
  100. package/src/locales/pl.json +727 -0
  101. package/src/locales/pt-BR.json +727 -0
  102. package/src/locales/ru.json +727 -0
  103. package/src/locales/tr.json +727 -0
  104. package/src/locales/zh-CN.json +727 -0
  105. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  106. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  107. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  108. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  109. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  110. package/src/pages/Admin/Capacity/Index.vue +134 -134
  111. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  112. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  113. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  114. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  115. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  116. package/src/pages/Admin/Departments/Form.vue +75 -75
  117. package/src/pages/Admin/Departments/Index.vue +110 -109
  118. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  119. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  120. package/src/pages/Admin/Import/Connect.vue +0 -1
  121. package/src/pages/Admin/Import/Index.vue +1 -1
  122. package/src/pages/Admin/Import/Progress.vue +1 -1
  123. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  124. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  125. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  126. package/src/pages/Admin/Macros/Index.vue +448 -448
  127. package/src/pages/Admin/Plugins/Index.vue +327 -327
  128. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  129. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  130. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  131. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  132. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  133. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  134. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  135. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  136. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  138. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  139. package/src/pages/Admin/Reports.vue +206 -206
  140. package/src/pages/Admin/Roles/Form.vue +71 -71
  141. package/src/pages/Admin/Roles/Index.vue +122 -122
  142. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  143. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  144. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  145. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  146. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  147. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  148. package/src/pages/Admin/Settings.vue +1008 -468
  149. package/src/pages/Admin/Skills/Form.vue +53 -53
  150. package/src/pages/Admin/Skills/Index.vue +94 -94
  151. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  152. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  153. package/src/pages/Admin/Statuses/Form.vue +114 -114
  154. package/src/pages/Admin/Statuses/Index.vue +153 -153
  155. package/src/pages/Admin/Tags/Index.vue +191 -191
  156. package/src/pages/Admin/Tickets/Index.vue +126 -91
  157. package/src/pages/Admin/Tickets/Show.vue +29 -0
  158. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  159. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  160. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  161. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  162. package/src/pages/Admin/Workflows/Index.vue +235 -0
  163. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  164. package/src/pages/Agent/TicketIndex.vue +112 -88
  165. package/src/pages/Agent/TicketShow.vue +192 -60
  166. package/src/pages/Customer/Create.vue +1 -1
  167. package/src/pages/Customer/Index.vue +31 -31
  168. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  169. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  170. package/src/pages/Customer/Show.vue +69 -63
  171. package/src/pages/Guest/Create.vue +40 -15
  172. package/src/pages/Guest/Show.vue +124 -93
  173. package/src/plugin.js +25 -0
  174. package/src/utils/mentionHighlight.js +24 -0
  175. package/src/utils/sanitizeHtml.js +78 -64
  176. package/src/widget/EscalatedWidget.vue +804 -0
  177. package/src/widget/index.js +254 -0
  178. package/src/pages/Admin/Automations/Form.vue +0 -184
  179. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,127 +1,127 @@
1
- <script setup>
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- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
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- import { router } from '@inertiajs/vue3';
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- import { Link } from '@inertiajs/vue3';
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-
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- defineProps({
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- objects: { type: Array, default: () => [] },
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- });
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-
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- function deleteObject(obj) {
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- if (confirm(`Delete custom object "${obj.name}"? This will also delete all its records.`)) {
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- router.delete(route('escalated.admin.custom-objects.destroy', obj.id));
13
- }
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- }
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- </script>
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-
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- <template>
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- <EscalatedLayout title="Custom Objects">
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- <div class="mb-6 flex items-center justify-between">
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- <div>
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- <h2 class="text-lg font-semibold text-[var(--esc-panel-text-secondary)]">Custom Objects</h2>
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- <p class="mt-1 text-sm text-[var(--esc-panel-text-muted)]">
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- Define custom data structures with fields and relationships
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- </p>
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- </div>
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- <Link
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- :href="route('escalated.admin.custom-objects.create')"
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- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
29
- >
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- New Object
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- </Link>
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- </div>
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-
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- <div v-if="objects.length" class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)]">
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- <table class="w-full">
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- <thead>
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- <tr class="border-b border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)]">
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- <th
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- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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- >
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- Name
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- </th>
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- <th
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- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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- >
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- Slug
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- </th>
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- <th
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- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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- >
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- Fields
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- </th>
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- <th
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- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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- >
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- Records
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- </th>
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- <th
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- class="px-4 py-3 text-right text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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- >
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- Actions
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- </th>
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- </tr>
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- </thead>
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- <tbody class="divide-y divide-[var(--esc-panel-border)]">
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- <tr v-for="obj in objects" :key="obj.id" class="hover:bg-[var(--esc-panel-hover)]">
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- <td class="px-4 py-3">
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- <Link
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- :href="route('escalated.admin.custom-objects.edit', obj.id)"
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- class="text-sm font-medium text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
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- >
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- {{ obj.name }}
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- </Link>
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- </td>
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- <td class="px-4 py-3 text-sm font-mono text-[var(--esc-panel-text-muted)]">{{ obj.slug }}</td>
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- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
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- {{ obj.fields_schema?.length || 0 }}
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- </td>
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- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
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- {{ obj.records_count ?? 0 }}
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- </td>
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- <td class="px-4 py-3 text-right">
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- <Link
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- :href="route('escalated.admin.custom-objects.records', obj.id)"
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- class="mr-3 text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
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- >
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- Records
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- </Link>
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- <Link
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- :href="route('escalated.admin.custom-objects.edit', obj.id)"
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- class="mr-3 text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
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- >
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- Edit
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- </Link>
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- <button class="text-sm text-red-500/60 hover:text-red-400" @click="deleteObject(obj)">
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- Delete
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- </button>
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- </td>
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- </tr>
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- </tbody>
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- </table>
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- </div>
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-
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- <div v-else class="rounded-xl border border-dashed border-[var(--esc-panel-border)] px-6 py-12 text-center">
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- <svg
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- class="mx-auto mb-3 h-10 w-10 text-[var(--esc-panel-text-muted)]"
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- fill="none"
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- stroke="currentColor"
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- stroke-width="1.5"
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- viewBox="0 0 24 24"
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- >
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- <path
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- stroke-linecap="round"
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- stroke-linejoin="round"
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- d="M20.25 6.375c0 2.278-3.694 4.125-8.25 4.125S3.75 8.653 3.75 6.375m16.5 0c0-2.278-3.694-4.125-8.25-4.125S3.75 4.097 3.75 6.375m16.5 0v11.25c0 2.278-3.694 4.125-8.25 4.125s-8.25-1.847-8.25-4.125V6.375m16.5 0v3.75m-16.5-3.75v3.75m16.5 0v3.75C20.25 16.153 16.556 18 12 18s-8.25-1.847-8.25-4.125v-3.75m16.5 0c0 2.278-3.694 4.125-8.25 4.125s-8.25-1.847-8.25-4.125"
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- />
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- </svg>
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- <p class="text-sm text-[var(--esc-panel-text-muted)]">No custom objects defined yet.</p>
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- <Link
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- :href="route('escalated.admin.custom-objects.create')"
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- class="mt-3 inline-block text-sm text-[var(--esc-panel-accent)] hover:text-[var(--esc-panel-accent)]"
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- >
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- Create your first custom object
124
- </Link>
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- </div>
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- </EscalatedLayout>
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- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { router } from '@inertiajs/vue3';
4
+ import { Link } from '@inertiajs/vue3';
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+
6
+ defineProps({
7
+ objects: { type: Array, default: () => [] },
8
+ });
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+
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+ function deleteObject(obj) {
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+ if (confirm(`Delete custom object "${obj.name}"? This will also delete all its records.`)) {
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+ router.delete(route('escalated.admin.custom-objects.destroy', obj.id));
13
+ }
14
+ }
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+ </script>
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+
17
+ <template>
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+ <EscalatedLayout title="Custom Objects">
19
+ <div class="mb-6 flex items-center justify-between">
20
+ <div>
21
+ <h2 class="text-lg font-semibold text-[var(--esc-panel-text-secondary)]">Custom Objects</h2>
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+ <p class="mt-1 text-sm text-[var(--esc-panel-text-muted)]">
23
+ Define custom data structures with fields and relationships
24
+ </p>
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+ </div>
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+ <Link
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+ :href="route('escalated.admin.custom-objects.create')"
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+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
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+ >
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+ New Object
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+ </Link>
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+ </div>
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+
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+ <div v-if="objects.length" class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)]">
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+ <table class="w-full">
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+ <thead>
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+ <tr class="border-b border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)]">
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+ <th
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+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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+ >
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+ Name
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+ </th>
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+ <th
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+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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+ >
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+ Slug
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+ </th>
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+ <th
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+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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+ >
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+ Fields
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+ </th>
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+ <th
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+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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+ >
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+ Records
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+ </th>
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+ <th
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+ class="px-4 py-3 text-right text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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+ >
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+ Actions
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+ </th>
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+ </tr>
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+ </thead>
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+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
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+ <tr v-for="obj in objects" :key="obj.id" class="hover:bg-[var(--esc-panel-hover)]">
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+ <td class="px-4 py-3">
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+ <Link
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+ :href="route('escalated.admin.custom-objects.edit', obj.id)"
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+ class="text-sm font-medium text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
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+ >
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+ {{ obj.name }}
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+ </Link>
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+ </td>
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+ <td class="px-4 py-3 text-sm font-mono text-[var(--esc-panel-text-muted)]">{{ obj.slug }}</td>
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+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
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+ {{ obj.fields_schema?.length || 0 }}
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+ </td>
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+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
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+ {{ obj.records_count ?? 0 }}
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+ </td>
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+ <td class="px-4 py-3 text-right">
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+ <Link
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+ :href="route('escalated.admin.custom-objects.records', obj.id)"
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+ class="mr-3 text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
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+ >
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+ Records
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+ </Link>
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+ <Link
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+ :href="route('escalated.admin.custom-objects.edit', obj.id)"
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+ class="mr-3 text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
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+ >
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+ Edit
94
+ </Link>
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+ <button class="text-sm text-red-500/60 hover:text-red-400" @click="deleteObject(obj)">
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+ Delete
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+ </button>
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+ </td>
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+ </tr>
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+ </tbody>
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+ </table>
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+ </div>
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+
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+ <div v-else class="rounded-xl border border-dashed border-[var(--esc-panel-border)] px-6 py-12 text-center">
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+ <svg
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+ class="mx-auto mb-3 h-10 w-10 text-[var(--esc-panel-text-muted)]"
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+ fill="none"
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+ stroke="currentColor"
109
+ stroke-width="1.5"
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+ viewBox="0 0 24 24"
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+ >
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+ <path
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+ stroke-linecap="round"
114
+ stroke-linejoin="round"
115
+ d="M20.25 6.375c0 2.278-3.694 4.125-8.25 4.125S3.75 8.653 3.75 6.375m16.5 0c0-2.278-3.694-4.125-8.25-4.125S3.75 4.097 3.75 6.375m16.5 0v11.25c0 2.278-3.694 4.125-8.25 4.125s-8.25-1.847-8.25-4.125V6.375m16.5 0v3.75m-16.5-3.75v3.75m16.5 0v3.75C20.25 16.153 16.556 18 12 18s-8.25-1.847-8.25-4.125v-3.75m16.5 0c0 2.278-3.694 4.125-8.25 4.125s-8.25-1.847-8.25-4.125"
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+ />
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+ </svg>
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+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No custom objects defined yet.</p>
119
+ <Link
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+ :href="route('escalated.admin.custom-objects.create')"
121
+ class="mt-3 inline-block text-sm text-[var(--esc-panel-accent)] hover:text-[var(--esc-panel-accent)]"
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+ >
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+ Create your first custom object
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+ </Link>
125
+ </div>
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+ </EscalatedLayout>
127
+ </template>