@escalated-dev/escalated 0.7.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (179) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +31 -0
  3. package/package.json +12 -6
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +29 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +79 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +80 -80
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/ar.json +727 -0
  91. package/src/locales/de.json +678 -430
  92. package/src/locales/en.json +717 -455
  93. package/src/locales/es.json +679 -430
  94. package/src/locales/fr.json +680 -431
  95. package/src/locales/index.js +12 -2
  96. package/src/locales/it.json +727 -0
  97. package/src/locales/ja.json +727 -0
  98. package/src/locales/ko.json +727 -0
  99. package/src/locales/nl.json +727 -0
  100. package/src/locales/pl.json +727 -0
  101. package/src/locales/pt-BR.json +727 -0
  102. package/src/locales/ru.json +727 -0
  103. package/src/locales/tr.json +727 -0
  104. package/src/locales/zh-CN.json +727 -0
  105. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  106. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  107. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  108. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  109. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  110. package/src/pages/Admin/Capacity/Index.vue +134 -134
  111. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  112. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  113. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  114. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  115. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  116. package/src/pages/Admin/Departments/Form.vue +75 -75
  117. package/src/pages/Admin/Departments/Index.vue +110 -109
  118. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  119. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  120. package/src/pages/Admin/Import/Connect.vue +0 -1
  121. package/src/pages/Admin/Import/Index.vue +1 -1
  122. package/src/pages/Admin/Import/Progress.vue +1 -1
  123. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  124. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  125. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  126. package/src/pages/Admin/Macros/Index.vue +448 -448
  127. package/src/pages/Admin/Plugins/Index.vue +327 -327
  128. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  129. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  130. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  131. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  132. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  133. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  134. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  135. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  136. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  138. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  139. package/src/pages/Admin/Reports.vue +206 -206
  140. package/src/pages/Admin/Roles/Form.vue +71 -71
  141. package/src/pages/Admin/Roles/Index.vue +122 -122
  142. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  143. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  144. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  145. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  146. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  147. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  148. package/src/pages/Admin/Settings.vue +1008 -468
  149. package/src/pages/Admin/Skills/Form.vue +53 -53
  150. package/src/pages/Admin/Skills/Index.vue +94 -94
  151. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  152. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  153. package/src/pages/Admin/Statuses/Form.vue +114 -114
  154. package/src/pages/Admin/Statuses/Index.vue +153 -153
  155. package/src/pages/Admin/Tags/Index.vue +191 -191
  156. package/src/pages/Admin/Tickets/Index.vue +126 -91
  157. package/src/pages/Admin/Tickets/Show.vue +29 -0
  158. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  159. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  160. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  161. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  162. package/src/pages/Admin/Workflows/Index.vue +235 -0
  163. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  164. package/src/pages/Agent/TicketIndex.vue +112 -88
  165. package/src/pages/Agent/TicketShow.vue +192 -60
  166. package/src/pages/Customer/Create.vue +1 -1
  167. package/src/pages/Customer/Index.vue +31 -31
  168. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  169. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  170. package/src/pages/Customer/Show.vue +69 -63
  171. package/src/pages/Guest/Create.vue +40 -15
  172. package/src/pages/Guest/Show.vue +124 -93
  173. package/src/plugin.js +25 -0
  174. package/src/utils/mentionHighlight.js +24 -0
  175. package/src/utils/sanitizeHtml.js +78 -64
  176. package/src/widget/EscalatedWidget.vue +804 -0
  177. package/src/widget/index.js +254 -0
  178. package/src/pages/Admin/Automations/Form.vue +0 -184
  179. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,182 +1,182 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { useForm } from '@inertiajs/vue3';
4
-
5
- const props = defineProps({
6
- settings: Object,
7
- purgePreview: { type: Object, default: () => ({}) },
8
- });
9
-
10
- const form = useForm({
11
- retention_closed_tickets: props.settings.retention_closed_tickets ?? 'never',
12
- retention_attachments: props.settings.retention_attachments ?? 'never',
13
- retention_audit_logs: props.settings.retention_audit_logs ?? 'never',
14
- retention_user_data_gdpr: props.settings.retention_user_data_gdpr ?? false,
15
- });
16
-
17
- function submit() {
18
- form.post(route('escalated.admin.settings.data-retention.update'));
19
- }
20
-
21
- const ticketOptions = [
22
- { value: 'never', label: 'Never delete' },
23
- { value: '1_year', label: '1 year' },
24
- { value: '2_years', label: '2 years' },
25
- { value: '3_years', label: '3 years' },
26
- { value: '5_years', label: '5 years' },
27
- ];
28
-
29
- const attachmentOptions = [
30
- { value: 'never', label: 'Never delete' },
31
- { value: '1_year', label: '1 year' },
32
- { value: '2_years', label: '2 years' },
33
- { value: '3_years', label: '3 years' },
34
- { value: '5_years', label: '5 years' },
35
- ];
36
-
37
- const auditLogOptions = [
38
- { value: 'never', label: 'Never delete' },
39
- { value: '90_days', label: '90 days' },
40
- { value: '180_days', label: '180 days' },
41
- { value: '365_days', label: '365 days' },
42
- ];
43
- </script>
44
-
45
- <template>
46
- <EscalatedLayout title="Data Retention">
47
- <form class="mx-auto max-w-2xl space-y-6" @submit.prevent="submit">
48
- <!-- Closed Tickets -->
49
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
50
- <h3 class="mb-5 text-sm font-semibold text-[var(--esc-panel-text)]">Retention Policies</h3>
51
- <p class="mb-5 text-xs text-[var(--esc-panel-text-muted)]">
52
- Configure how long data is retained before automatic purging. Records are soft-deleted first with a
53
- 30-day grace period before permanent removal.
54
- </p>
55
- <div class="space-y-5">
56
- <div>
57
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
58
- >Closed Tickets</label
59
- >
60
- <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
61
- How long to keep closed tickets before purging
62
- </p>
63
- <select
64
- v-model="form.retention_closed_tickets"
65
- class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
66
- >
67
- <option v-for="opt in ticketOptions" :key="opt.value" :value="opt.value">
68
- {{ opt.label }}
69
- </option>
70
- </select>
71
- </div>
72
-
73
- <div>
74
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
75
- >Attachments</label
76
- >
77
- <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
78
- How long to keep attachments on closed tickets
79
- </p>
80
- <select
81
- v-model="form.retention_attachments"
82
- class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
83
- >
84
- <option v-for="opt in attachmentOptions" :key="opt.value" :value="opt.value">
85
- {{ opt.label }}
86
- </option>
87
- </select>
88
- </div>
89
-
90
- <div>
91
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
92
- >Audit Logs</label
93
- >
94
- <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
95
- How long to keep audit log entries
96
- </p>
97
- <select
98
- v-model="form.retention_audit_logs"
99
- class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
100
- >
101
- <option v-for="opt in auditLogOptions" :key="opt.value" :value="opt.value">
102
- {{ opt.label }}
103
- </option>
104
- </select>
105
- </div>
106
-
107
- <label class="flex items-center justify-between">
108
- <div>
109
- <span class="text-sm font-medium text-[var(--esc-panel-text-secondary)]"
110
- >GDPR User Data Handling</span
111
- >
112
- <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
113
- Anonymize user data upon account deletion to comply with GDPR
114
- </p>
115
- </div>
116
- <button
117
- type="button"
118
- :class="[
119
- 'relative inline-flex h-6 w-11 shrink-0 cursor-pointer rounded-full border-2 border-transparent transition-colors',
120
- form.retention_user_data_gdpr ? 'bg-emerald-500' : 'bg-neutral-700',
121
- ]"
122
- @click="form.retention_user_data_gdpr = !form.retention_user_data_gdpr"
123
- >
124
- <span
125
- :class="[
126
- 'pointer-events-none inline-block h-5 w-5 transform rounded-full bg-white shadow ring-0 transition-transform',
127
- form.retention_user_data_gdpr ? 'translate-x-5' : 'translate-x-0',
128
- ]"
129
- />
130
- </button>
131
- </label>
132
- </div>
133
- </div>
134
-
135
- <!-- Purge Preview -->
136
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
137
- <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text)]">Purge Preview</h3>
138
- <p class="mb-4 text-xs text-[var(--esc-panel-text-muted)]">
139
- Estimated records that would be purged based on current settings.
140
- </p>
141
- <div class="grid grid-cols-3 gap-4">
142
- <div
143
- class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
144
- >
145
- <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
146
- {{ purgePreview.tickets ?? 0 }}
147
- </div>
148
- <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Closed Tickets</div>
149
- </div>
150
- <div
151
- class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
152
- >
153
- <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
154
- {{ purgePreview.attachments ?? 0 }}
155
- </div>
156
- <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Attachments</div>
157
- </div>
158
- <div
159
- class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
160
- >
161
- <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
162
- {{ purgePreview.audit_logs ?? 0 }}
163
- </div>
164
- <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Audit Logs</div>
165
- </div>
166
- </div>
167
- </div>
168
-
169
- <!-- Submit -->
170
- <div class="flex items-center justify-end gap-3">
171
- <span v-if="form.recentlySuccessful" class="text-sm text-emerald-400">Saved.</span>
172
- <button
173
- type="submit"
174
- :disabled="form.processing"
175
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
176
- >
177
- {{ form.processing ? 'Saving...' : 'Save Retention Settings' }}
178
- </button>
179
- </div>
180
- </form>
181
- </EscalatedLayout>
182
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { useForm } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({
6
+ settings: Object,
7
+ purgePreview: { type: Object, default: () => ({}) },
8
+ });
9
+
10
+ const form = useForm({
11
+ retention_closed_tickets: props.settings.retention_closed_tickets ?? 'never',
12
+ retention_attachments: props.settings.retention_attachments ?? 'never',
13
+ retention_audit_logs: props.settings.retention_audit_logs ?? 'never',
14
+ retention_user_data_gdpr: props.settings.retention_user_data_gdpr ?? false,
15
+ });
16
+
17
+ function submit() {
18
+ form.post(route('escalated.admin.settings.data-retention.update'));
19
+ }
20
+
21
+ const ticketOptions = [
22
+ { value: 'never', label: 'Never delete' },
23
+ { value: '1_year', label: '1 year' },
24
+ { value: '2_years', label: '2 years' },
25
+ { value: '3_years', label: '3 years' },
26
+ { value: '5_years', label: '5 years' },
27
+ ];
28
+
29
+ const attachmentOptions = [
30
+ { value: 'never', label: 'Never delete' },
31
+ { value: '1_year', label: '1 year' },
32
+ { value: '2_years', label: '2 years' },
33
+ { value: '3_years', label: '3 years' },
34
+ { value: '5_years', label: '5 years' },
35
+ ];
36
+
37
+ const auditLogOptions = [
38
+ { value: 'never', label: 'Never delete' },
39
+ { value: '90_days', label: '90 days' },
40
+ { value: '180_days', label: '180 days' },
41
+ { value: '365_days', label: '365 days' },
42
+ ];
43
+ </script>
44
+
45
+ <template>
46
+ <EscalatedLayout title="Data Retention">
47
+ <form class="mx-auto max-w-2xl space-y-6" @submit.prevent="submit">
48
+ <!-- Closed Tickets -->
49
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
50
+ <h3 class="mb-5 text-sm font-semibold text-[var(--esc-panel-text)]">Retention Policies</h3>
51
+ <p class="mb-5 text-xs text-[var(--esc-panel-text-muted)]">
52
+ Configure how long data is retained before automatic purging. Records are soft-deleted first with a
53
+ 30-day grace period before permanent removal.
54
+ </p>
55
+ <div class="space-y-5">
56
+ <div>
57
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
58
+ >Closed Tickets</label
59
+ >
60
+ <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
61
+ How long to keep closed tickets before purging
62
+ </p>
63
+ <select
64
+ v-model="form.retention_closed_tickets"
65
+ class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
66
+ >
67
+ <option v-for="opt in ticketOptions" :key="opt.value" :value="opt.value">
68
+ {{ opt.label }}
69
+ </option>
70
+ </select>
71
+ </div>
72
+
73
+ <div>
74
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
75
+ >Attachments</label
76
+ >
77
+ <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
78
+ How long to keep attachments on closed tickets
79
+ </p>
80
+ <select
81
+ v-model="form.retention_attachments"
82
+ class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
83
+ >
84
+ <option v-for="opt in attachmentOptions" :key="opt.value" :value="opt.value">
85
+ {{ opt.label }}
86
+ </option>
87
+ </select>
88
+ </div>
89
+
90
+ <div>
91
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
92
+ >Audit Logs</label
93
+ >
94
+ <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
95
+ How long to keep audit log entries
96
+ </p>
97
+ <select
98
+ v-model="form.retention_audit_logs"
99
+ class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
100
+ >
101
+ <option v-for="opt in auditLogOptions" :key="opt.value" :value="opt.value">
102
+ {{ opt.label }}
103
+ </option>
104
+ </select>
105
+ </div>
106
+
107
+ <label class="flex items-center justify-between">
108
+ <div>
109
+ <span class="text-sm font-medium text-[var(--esc-panel-text-secondary)]"
110
+ >GDPR User Data Handling</span
111
+ >
112
+ <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
113
+ Anonymize user data upon account deletion to comply with GDPR
114
+ </p>
115
+ </div>
116
+ <button
117
+ type="button"
118
+ :class="[
119
+ 'relative inline-flex h-6 w-11 shrink-0 cursor-pointer rounded-full border-2 border-transparent transition-colors',
120
+ form.retention_user_data_gdpr ? 'bg-emerald-500' : 'bg-neutral-700',
121
+ ]"
122
+ @click="form.retention_user_data_gdpr = !form.retention_user_data_gdpr"
123
+ >
124
+ <span
125
+ :class="[
126
+ 'pointer-events-none inline-block h-5 w-5 transform rounded-full bg-white shadow ring-0 transition-transform',
127
+ form.retention_user_data_gdpr ? 'translate-x-5' : 'translate-x-0',
128
+ ]"
129
+ />
130
+ </button>
131
+ </label>
132
+ </div>
133
+ </div>
134
+
135
+ <!-- Purge Preview -->
136
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
137
+ <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text)]">Purge Preview</h3>
138
+ <p class="mb-4 text-xs text-[var(--esc-panel-text-muted)]">
139
+ Estimated records that would be purged based on current settings.
140
+ </p>
141
+ <div class="grid grid-cols-3 gap-4">
142
+ <div
143
+ class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
144
+ >
145
+ <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
146
+ {{ purgePreview.tickets ?? 0 }}
147
+ </div>
148
+ <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Closed Tickets</div>
149
+ </div>
150
+ <div
151
+ class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
152
+ >
153
+ <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
154
+ {{ purgePreview.attachments ?? 0 }}
155
+ </div>
156
+ <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Attachments</div>
157
+ </div>
158
+ <div
159
+ class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
160
+ >
161
+ <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
162
+ {{ purgePreview.audit_logs ?? 0 }}
163
+ </div>
164
+ <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Audit Logs</div>
165
+ </div>
166
+ </div>
167
+ </div>
168
+
169
+ <!-- Submit -->
170
+ <div class="flex items-center justify-end gap-3">
171
+ <span v-if="form.recentlySuccessful" class="text-sm text-emerald-400">Saved.</span>
172
+ <button
173
+ type="submit"
174
+ :disabled="form.processing"
175
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
176
+ >
177
+ {{ form.processing ? 'Saving...' : 'Save Retention Settings' }}
178
+ </button>
179
+ </div>
180
+ </form>
181
+ </EscalatedLayout>
182
+ </template>