@escalated-dev/escalated 0.7.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (179) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +31 -0
  3. package/package.json +12 -6
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +29 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +79 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +80 -80
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/ar.json +727 -0
  91. package/src/locales/de.json +678 -430
  92. package/src/locales/en.json +717 -455
  93. package/src/locales/es.json +679 -430
  94. package/src/locales/fr.json +680 -431
  95. package/src/locales/index.js +12 -2
  96. package/src/locales/it.json +727 -0
  97. package/src/locales/ja.json +727 -0
  98. package/src/locales/ko.json +727 -0
  99. package/src/locales/nl.json +727 -0
  100. package/src/locales/pl.json +727 -0
  101. package/src/locales/pt-BR.json +727 -0
  102. package/src/locales/ru.json +727 -0
  103. package/src/locales/tr.json +727 -0
  104. package/src/locales/zh-CN.json +727 -0
  105. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  106. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  107. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  108. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  109. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  110. package/src/pages/Admin/Capacity/Index.vue +134 -134
  111. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  112. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  113. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  114. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  115. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  116. package/src/pages/Admin/Departments/Form.vue +75 -75
  117. package/src/pages/Admin/Departments/Index.vue +110 -109
  118. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  119. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  120. package/src/pages/Admin/Import/Connect.vue +0 -1
  121. package/src/pages/Admin/Import/Index.vue +1 -1
  122. package/src/pages/Admin/Import/Progress.vue +1 -1
  123. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  124. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  125. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  126. package/src/pages/Admin/Macros/Index.vue +448 -448
  127. package/src/pages/Admin/Plugins/Index.vue +327 -327
  128. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  129. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  130. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  131. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  132. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  133. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  134. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  135. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  136. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  138. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  139. package/src/pages/Admin/Reports.vue +206 -206
  140. package/src/pages/Admin/Roles/Form.vue +71 -71
  141. package/src/pages/Admin/Roles/Index.vue +122 -122
  142. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  143. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  144. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  145. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  146. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  147. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  148. package/src/pages/Admin/Settings.vue +1008 -468
  149. package/src/pages/Admin/Skills/Form.vue +53 -53
  150. package/src/pages/Admin/Skills/Index.vue +94 -94
  151. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  152. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  153. package/src/pages/Admin/Statuses/Form.vue +114 -114
  154. package/src/pages/Admin/Statuses/Index.vue +153 -153
  155. package/src/pages/Admin/Tags/Index.vue +191 -191
  156. package/src/pages/Admin/Tickets/Index.vue +126 -91
  157. package/src/pages/Admin/Tickets/Show.vue +29 -0
  158. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  159. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  160. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  161. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  162. package/src/pages/Admin/Workflows/Index.vue +235 -0
  163. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  164. package/src/pages/Agent/TicketIndex.vue +112 -88
  165. package/src/pages/Agent/TicketShow.vue +192 -60
  166. package/src/pages/Customer/Create.vue +1 -1
  167. package/src/pages/Customer/Index.vue +31 -31
  168. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  169. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  170. package/src/pages/Customer/Show.vue +69 -63
  171. package/src/pages/Guest/Create.vue +40 -15
  172. package/src/pages/Guest/Show.vue +124 -93
  173. package/src/plugin.js +25 -0
  174. package/src/utils/mentionHighlight.js +24 -0
  175. package/src/utils/sanitizeHtml.js +78 -64
  176. package/src/widget/EscalatedWidget.vue +804 -0
  177. package/src/widget/index.js +254 -0
  178. package/src/pages/Admin/Automations/Form.vue +0 -184
  179. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,225 +1,270 @@
1
- <script setup>
2
- import { inject, computed, reactive, ref, watch } from 'vue';
3
- import { router } from '@inertiajs/vue3';
4
- import { TICKET_STATUSES, TICKET_PRIORITIES } from '../utils/constants';
5
-
6
- const props = defineProps({
7
- statuses: {
8
- type: Array,
9
- default: () => TICKET_STATUSES,
10
- },
11
- priorities: { type: Array, default: () => TICKET_PRIORITIES },
12
- agents: { type: Array, default: () => [] },
13
- departments: { type: Array, default: () => [] },
14
- tags: { type: Array, default: () => [] },
15
- filters: { type: Object, default: () => ({}) },
16
- route: { type: String, required: true },
17
- modelValue: { type: Object, default: () => ({}) },
18
- showFollowing: { type: Boolean, default: false },
19
- showAssignee: { type: Boolean, default: false },
20
- });
21
-
22
- const emit = defineEmits(['update:modelValue']);
23
- const escDark = inject(
24
- 'esc-dark',
25
- computed(() => false),
26
- );
27
-
28
- const initial = { ...props.filters, ...props.modelValue };
29
-
30
- const filterData = reactive({
31
- status: initial.status || '',
32
- priority: initial.priority || '',
33
- assigned_to: initial.assigned_to || '',
34
- department_id: initial.department_id || '',
35
- search: initial.search || '',
36
- following: initial.following || '',
37
- created_after: initial.created_after || '',
38
- created_before: initial.created_before || '',
39
- tag: initial.tag || '',
40
- has_attachments: initial.has_attachments || '',
41
- requester: initial.requester || '',
42
- ticket_type: initial.ticket_type || '',
43
- });
44
-
45
- const showAdvanced = ref(
46
- !!(initial.created_after || initial.created_before || initial.tag || initial.has_attachments || initial.requester),
47
- );
48
-
49
- // Debounced watcher that navigates via Inertia router
50
- let debounceTimer = null;
51
-
52
- watch(
53
- filterData,
54
- (val) => {
55
- emit('update:modelValue', { ...val });
56
-
57
- if (debounceTimer) {
58
- clearTimeout(debounceTimer);
59
- }
60
- debounceTimer = setTimeout(() => {
61
- // Strip empty values to keep the URL clean
62
- const params = {};
63
- for (const [key, value] of Object.entries(val)) {
64
- if (value !== '' && value !== null && value !== undefined) {
65
- params[key] = value;
66
- }
67
- }
68
- router.get(props.route, params, { preserveState: true, preserveScroll: true });
69
- }, 300);
70
- },
71
- { deep: true },
72
- );
73
-
74
- const inputClass = computed(() =>
75
- escDark.value
76
- ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]'
77
- : 'rounded-md border border-gray-300 px-3 py-1.5 text-sm focus:border-blue-500 focus:outline-none',
78
- );
79
-
80
- const selectClass = computed(() =>
81
- escDark.value
82
- ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]'
83
- : 'rounded-md border border-gray-300 px-2 py-1.5 text-sm',
84
- );
85
-
86
- const checkboxClass = computed(() =>
87
- escDark.value
88
- ? 'h-4 w-4 rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] text-[var(--esc-panel-accent)] focus:ring-[var(--esc-panel-accent)]/20'
89
- : 'h-4 w-4 rounded border-gray-300 text-indigo-600 focus:ring-indigo-500',
90
- );
91
-
92
- const toggleBtnClass = computed(() =>
93
- escDark.value
94
- ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] hover:bg-[var(--esc-panel-surface-alt)] transition-colors'
95
- : 'rounded-md border border-gray-300 bg-white px-3 py-1.5 text-sm text-gray-600 hover:bg-gray-50 transition-colors',
96
- );
97
-
98
- const labelClass = computed(() =>
99
- escDark.value ? 'text-xs font-medium text-[var(--esc-panel-text-tertiary)]' : 'text-xs font-medium text-gray-500',
100
- );
101
- </script>
102
-
103
- <template>
104
- <div class="space-y-3">
105
- <div class="flex flex-wrap items-center gap-3">
106
- <input
107
- v-model="filterData.search"
108
- type="text"
109
- placeholder="Search tickets..."
110
- aria-label="Search tickets"
111
- :class="inputClass"
112
- />
113
- <button type="button" :class="toggleBtnClass" @click="showAdvanced = !showAdvanced">
114
- {{ showAdvanced ? 'Simple' : 'Advanced' }}
115
- </button>
116
- <select v-model="filterData.status" aria-label="Filter by status" :class="selectClass">
117
- <option value="">All Statuses</option>
118
- <option v-for="s in statuses" :key="s" :value="s">{{ s.replace(/_/g, ' ') }}</option>
119
- </select>
120
- <select v-model="filterData.priority" aria-label="Filter by priority" :class="selectClass">
121
- <option value="">All Priorities</option>
122
- <option v-for="p in priorities" :key="p" :value="p">{{ p }}</option>
123
- </select>
124
- <select v-model="filterData.ticket_type" aria-label="Filter by type" :class="selectClass">
125
- <option value="">All Types</option>
126
- <option value="question">Question</option>
127
- <option value="problem">Problem</option>
128
- <option value="incident">Incident</option>
129
- <option value="task">Task</option>
130
- </select>
131
- <select
132
- v-if="agents.length"
133
- v-model="filterData.assigned_to"
134
- aria-label="Filter by agent"
135
- :class="selectClass"
136
- >
137
- <option value="">All Agents</option>
138
- <option v-for="a in agents" :key="a.id" :value="a.id">{{ a.name }}</option>
139
- </select>
140
- <select
141
- v-if="departments.length"
142
- v-model="filterData.department_id"
143
- aria-label="Filter by department"
144
- :class="selectClass"
145
- >
146
- <option value="">All Departments</option>
147
- <option v-for="d in departments" :key="d.id" :value="d.id">{{ d.name }}</option>
148
- </select>
149
- <label v-if="showFollowing" class="flex items-center gap-2">
150
- <input
151
- v-model="filterData.following"
152
- type="checkbox"
153
- true-value="1"
154
- false-value=""
155
- :class="checkboxClass"
156
- />
157
- <span :class="['text-sm', escDark ? 'text-[var(--esc-panel-text-tertiary)]' : 'text-gray-600']"
158
- >Following</span
159
- >
160
- </label>
161
- </div>
162
-
163
- <!-- Advanced filters -->
164
- <div
165
- v-if="showAdvanced"
166
- class="flex flex-wrap items-end gap-4 rounded-lg border p-3"
167
- :class="
168
- escDark
169
- ? 'border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)]'
170
- : 'border-gray-200 bg-gray-50'
171
- "
172
- >
173
- <div class="flex flex-col gap-1">
174
- <label :class="labelClass">Created after</label>
175
- <input
176
- v-model="filterData.created_after"
177
- type="date"
178
- aria-label="Created after date"
179
- :class="inputClass"
180
- />
181
- </div>
182
- <div class="flex flex-col gap-1">
183
- <label :class="labelClass">Created before</label>
184
- <input
185
- v-model="filterData.created_before"
186
- type="date"
187
- aria-label="Created before date"
188
- :class="inputClass"
189
- />
190
- </div>
191
- <div class="flex flex-col gap-1">
192
- <label :class="labelClass">Tag</label>
193
- <input
194
- v-model="filterData.tag"
195
- type="text"
196
- placeholder="Tag name..."
197
- aria-label="Filter by tag name"
198
- :class="inputClass"
199
- />
200
- </div>
201
- <div class="flex flex-col gap-1">
202
- <label :class="labelClass">Requester</label>
203
- <input
204
- v-model="filterData.requester"
205
- type="text"
206
- placeholder="Name or email..."
207
- aria-label="Filter by requester"
208
- :class="inputClass"
209
- />
210
- </div>
211
- <label class="flex items-center gap-2 self-center pt-4">
212
- <input
213
- v-model="filterData.has_attachments"
214
- type="checkbox"
215
- true-value="1"
216
- false-value=""
217
- :class="checkboxClass"
218
- />
219
- <span :class="['text-sm', escDark ? 'text-[var(--esc-panel-text-tertiary)]' : 'text-gray-600']"
220
- >Has attachments</span
221
- >
222
- </label>
223
- </div>
224
- </div>
225
- </template>
1
+ <script setup>
2
+ import { inject, computed, reactive, ref, watch } from 'vue';
3
+ import { router } from '@inertiajs/vue3';
4
+ import { TICKET_STATUSES, TICKET_PRIORITIES } from '../utils/constants';
5
+
6
+ const props = defineProps({
7
+ statuses: {
8
+ type: Array,
9
+ default: () => TICKET_STATUSES,
10
+ },
11
+ priorities: { type: Array, default: () => TICKET_PRIORITIES },
12
+ agents: { type: Array, default: () => [] },
13
+ departments: { type: Array, default: () => [] },
14
+ tags: { type: Array, default: () => [] },
15
+ filters: { type: Object, default: () => ({}) },
16
+ route: { type: String, required: true },
17
+ modelValue: { type: Object, default: () => ({}) },
18
+ showFollowing: { type: Boolean, default: false },
19
+ showAssignee: { type: Boolean, default: false },
20
+ });
21
+
22
+ const emit = defineEmits(['update:modelValue', 'save-view']);
23
+ const escDark = inject(
24
+ 'esc-dark',
25
+ computed(() => false),
26
+ );
27
+
28
+ const initial = { ...props.filters, ...props.modelValue };
29
+
30
+ const filterData = reactive({
31
+ status: initial.status || '',
32
+ priority: initial.priority || '',
33
+ assigned_to: initial.assigned_to || '',
34
+ department_id: initial.department_id || '',
35
+ search: initial.search || '',
36
+ following: initial.following || '',
37
+ created_after: initial.created_after || '',
38
+ created_before: initial.created_before || '',
39
+ tag: initial.tag || '',
40
+ has_attachments: initial.has_attachments || '',
41
+ requester: initial.requester || '',
42
+ ticket_type: initial.ticket_type || '',
43
+ snoozed: initial.snoozed || '',
44
+ live_chat: initial.live_chat || '',
45
+ });
46
+
47
+ const showAdvanced = ref(
48
+ !!(initial.created_after || initial.created_before || initial.tag || initial.has_attachments || initial.requester),
49
+ );
50
+
51
+ // Debounced watcher that navigates via Inertia router
52
+ let debounceTimer = null;
53
+
54
+ watch(
55
+ filterData,
56
+ (val) => {
57
+ emit('update:modelValue', { ...val });
58
+
59
+ if (debounceTimer) {
60
+ clearTimeout(debounceTimer);
61
+ }
62
+ debounceTimer = setTimeout(() => {
63
+ // Strip empty values to keep the URL clean
64
+ const params = {};
65
+ for (const [key, value] of Object.entries(val)) {
66
+ if (value !== '' && value !== null && value !== undefined) {
67
+ params[key] = value;
68
+ }
69
+ }
70
+ router.get(props.route, params, { preserveState: true, preserveScroll: true });
71
+ }, 300);
72
+ },
73
+ { deep: true },
74
+ );
75
+
76
+ const inputClass = computed(() =>
77
+ escDark.value
78
+ ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]'
79
+ : 'rounded-md border border-gray-300 px-3 py-1.5 text-sm focus:border-blue-500 focus:outline-none',
80
+ );
81
+
82
+ const selectClass = computed(() =>
83
+ escDark.value
84
+ ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]'
85
+ : 'rounded-md border border-gray-300 px-2 py-1.5 text-sm',
86
+ );
87
+
88
+ const checkboxClass = computed(() =>
89
+ escDark.value
90
+ ? 'h-4 w-4 rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] text-[var(--esc-panel-accent)] focus:ring-[var(--esc-panel-accent)]/20'
91
+ : 'h-4 w-4 rounded border-gray-300 text-indigo-600 focus:ring-indigo-500',
92
+ );
93
+
94
+ const toggleBtnClass = computed(() =>
95
+ escDark.value
96
+ ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] hover:bg-[var(--esc-panel-surface-alt)] transition-colors'
97
+ : 'rounded-md border border-gray-300 bg-white px-3 py-1.5 text-sm text-gray-600 hover:bg-gray-50 transition-colors',
98
+ );
99
+
100
+ const labelClass = computed(() =>
101
+ escDark.value ? 'text-xs font-medium text-[var(--esc-panel-text-tertiary)]' : 'text-xs font-medium text-gray-500',
102
+ );
103
+
104
+ const hasActiveFilters = computed(() => {
105
+ return Object.values(filterData).some((v) => v !== '' && v !== null && v !== undefined);
106
+ });
107
+
108
+ defineExpose({ filterData });
109
+ </script>
110
+
111
+ <template>
112
+ <div class="space-y-3">
113
+ <div class="flex flex-wrap items-center gap-3">
114
+ <input
115
+ v-model="filterData.search"
116
+ type="text"
117
+ placeholder="Search tickets..."
118
+ aria-label="Search tickets"
119
+ :class="inputClass"
120
+ />
121
+ <button type="button" :class="toggleBtnClass" @click="showAdvanced = !showAdvanced">
122
+ {{ showAdvanced ? 'Simple' : 'Advanced' }}
123
+ </button>
124
+ <button
125
+ v-if="hasActiveFilters"
126
+ type="button"
127
+ :class="[
128
+ 'rounded-md px-3 py-1.5 text-sm font-medium transition-colors',
129
+ escDark
130
+ ? 'bg-cyan-600/20 text-cyan-400 hover:bg-cyan-600/30'
131
+ : 'bg-blue-50 text-blue-700 hover:bg-blue-100',
132
+ ]"
133
+ @click="emit('save-view')"
134
+ >
135
+ Save as View
136
+ </button>
137
+ <select v-model="filterData.status" aria-label="Filter by status" :class="selectClass">
138
+ <option value="">All Statuses</option>
139
+ <option v-for="s in statuses" :key="s" :value="s">{{ s.replace(/_/g, ' ') }}</option>
140
+ </select>
141
+ <select v-model="filterData.priority" aria-label="Filter by priority" :class="selectClass">
142
+ <option value="">All Priorities</option>
143
+ <option v-for="p in priorities" :key="p" :value="p">{{ p }}</option>
144
+ </select>
145
+ <select v-model="filterData.ticket_type" aria-label="Filter by type" :class="selectClass">
146
+ <option value="">All Types</option>
147
+ <option value="question">Question</option>
148
+ <option value="problem">Problem</option>
149
+ <option value="incident">Incident</option>
150
+ <option value="task">Task</option>
151
+ </select>
152
+ <select
153
+ v-if="agents.length"
154
+ v-model="filterData.assigned_to"
155
+ aria-label="Filter by agent"
156
+ :class="selectClass"
157
+ >
158
+ <option value="">All Agents</option>
159
+ <option v-for="a in agents" :key="a.id" :value="a.id">{{ a.name }}</option>
160
+ </select>
161
+ <select
162
+ v-if="departments.length"
163
+ v-model="filterData.department_id"
164
+ aria-label="Filter by department"
165
+ :class="selectClass"
166
+ >
167
+ <option value="">All Departments</option>
168
+ <option v-for="d in departments" :key="d.id" :value="d.id">{{ d.name }}</option>
169
+ </select>
170
+ <label v-if="showFollowing" class="flex items-center gap-2">
171
+ <input
172
+ v-model="filterData.following"
173
+ type="checkbox"
174
+ true-value="1"
175
+ false-value=""
176
+ :class="checkboxClass"
177
+ />
178
+ <span :class="['text-sm', escDark ? 'text-[var(--esc-panel-text-tertiary)]' : 'text-gray-600']"
179
+ >Following</span
180
+ >
181
+ </label>
182
+ </div>
183
+
184
+ <!-- Advanced filters -->
185
+ <div
186
+ v-if="showAdvanced"
187
+ class="flex flex-wrap items-end gap-4 rounded-lg border p-3"
188
+ :class="
189
+ escDark
190
+ ? 'border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)]'
191
+ : 'border-gray-200 bg-gray-50'
192
+ "
193
+ >
194
+ <div class="flex flex-col gap-1">
195
+ <label :class="labelClass">Created after</label>
196
+ <input
197
+ v-model="filterData.created_after"
198
+ type="date"
199
+ aria-label="Created after date"
200
+ :class="inputClass"
201
+ />
202
+ </div>
203
+ <div class="flex flex-col gap-1">
204
+ <label :class="labelClass">Created before</label>
205
+ <input
206
+ v-model="filterData.created_before"
207
+ type="date"
208
+ aria-label="Created before date"
209
+ :class="inputClass"
210
+ />
211
+ </div>
212
+ <div class="flex flex-col gap-1">
213
+ <label :class="labelClass">Tag</label>
214
+ <input
215
+ v-model="filterData.tag"
216
+ type="text"
217
+ placeholder="Tag name..."
218
+ aria-label="Filter by tag name"
219
+ :class="inputClass"
220
+ />
221
+ </div>
222
+ <div class="flex flex-col gap-1">
223
+ <label :class="labelClass">Requester</label>
224
+ <input
225
+ v-model="filterData.requester"
226
+ type="text"
227
+ placeholder="Name or email..."
228
+ aria-label="Filter by requester"
229
+ :class="inputClass"
230
+ />
231
+ </div>
232
+ <label class="flex items-center gap-2 self-center pt-4">
233
+ <input
234
+ v-model="filterData.has_attachments"
235
+ type="checkbox"
236
+ true-value="1"
237
+ false-value=""
238
+ :class="checkboxClass"
239
+ />
240
+ <span :class="['text-sm', escDark ? 'text-[var(--esc-panel-text-tertiary)]' : 'text-gray-600']"
241
+ >Has attachments</span
242
+ >
243
+ </label>
244
+ <label class="flex items-center gap-2 self-center pt-4">
245
+ <input
246
+ v-model="filterData.snoozed"
247
+ type="checkbox"
248
+ true-value="1"
249
+ false-value=""
250
+ :class="checkboxClass"
251
+ />
252
+ <span :class="['text-sm', escDark ? 'text-[var(--esc-panel-text-tertiary)]' : 'text-gray-600']"
253
+ >Snoozed</span
254
+ >
255
+ </label>
256
+ <label class="flex items-center gap-2 self-center pt-4">
257
+ <input
258
+ v-model="filterData.live_chat"
259
+ type="checkbox"
260
+ true-value="1"
261
+ false-value=""
262
+ :class="checkboxClass"
263
+ />
264
+ <span :class="['text-sm', escDark ? 'text-[var(--esc-panel-text-tertiary)]' : 'text-gray-600']"
265
+ >Live Chats</span
266
+ >
267
+ </label>
268
+ </div>
269
+ </div>
270
+ </template>