@escalated-dev/escalated 0.7.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (179) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +31 -0
  3. package/package.json +12 -6
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +29 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +79 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +80 -80
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/ar.json +727 -0
  91. package/src/locales/de.json +678 -430
  92. package/src/locales/en.json +717 -455
  93. package/src/locales/es.json +679 -430
  94. package/src/locales/fr.json +680 -431
  95. package/src/locales/index.js +12 -2
  96. package/src/locales/it.json +727 -0
  97. package/src/locales/ja.json +727 -0
  98. package/src/locales/ko.json +727 -0
  99. package/src/locales/nl.json +727 -0
  100. package/src/locales/pl.json +727 -0
  101. package/src/locales/pt-BR.json +727 -0
  102. package/src/locales/ru.json +727 -0
  103. package/src/locales/tr.json +727 -0
  104. package/src/locales/zh-CN.json +727 -0
  105. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  106. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  107. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  108. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  109. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  110. package/src/pages/Admin/Capacity/Index.vue +134 -134
  111. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  112. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  113. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  114. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  115. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  116. package/src/pages/Admin/Departments/Form.vue +75 -75
  117. package/src/pages/Admin/Departments/Index.vue +110 -109
  118. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  119. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  120. package/src/pages/Admin/Import/Connect.vue +0 -1
  121. package/src/pages/Admin/Import/Index.vue +1 -1
  122. package/src/pages/Admin/Import/Progress.vue +1 -1
  123. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  124. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  125. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  126. package/src/pages/Admin/Macros/Index.vue +448 -448
  127. package/src/pages/Admin/Plugins/Index.vue +327 -327
  128. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  129. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  130. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  131. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  132. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  133. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  134. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  135. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  136. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  138. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  139. package/src/pages/Admin/Reports.vue +206 -206
  140. package/src/pages/Admin/Roles/Form.vue +71 -71
  141. package/src/pages/Admin/Roles/Index.vue +122 -122
  142. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  143. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  144. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  145. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  146. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  147. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  148. package/src/pages/Admin/Settings.vue +1008 -468
  149. package/src/pages/Admin/Skills/Form.vue +53 -53
  150. package/src/pages/Admin/Skills/Index.vue +94 -94
  151. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  152. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  153. package/src/pages/Admin/Statuses/Form.vue +114 -114
  154. package/src/pages/Admin/Statuses/Index.vue +153 -153
  155. package/src/pages/Admin/Tags/Index.vue +191 -191
  156. package/src/pages/Admin/Tickets/Index.vue +126 -91
  157. package/src/pages/Admin/Tickets/Show.vue +29 -0
  158. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  159. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  160. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  161. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  162. package/src/pages/Admin/Workflows/Index.vue +235 -0
  163. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  164. package/src/pages/Agent/TicketIndex.vue +112 -88
  165. package/src/pages/Agent/TicketShow.vue +192 -60
  166. package/src/pages/Customer/Create.vue +1 -1
  167. package/src/pages/Customer/Index.vue +31 -31
  168. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  169. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  170. package/src/pages/Customer/Show.vue +69 -63
  171. package/src/pages/Guest/Create.vue +40 -15
  172. package/src/pages/Guest/Show.vue +124 -93
  173. package/src/plugin.js +25 -0
  174. package/src/utils/mentionHighlight.js +24 -0
  175. package/src/utils/sanitizeHtml.js +78 -64
  176. package/src/widget/EscalatedWidget.vue +804 -0
  177. package/src/widget/index.js +254 -0
  178. package/src/pages/Admin/Automations/Form.vue +0 -184
  179. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,157 +1,157 @@
1
- <script setup>
2
- import { ref, watch } from 'vue';
3
- import { router } from '@inertiajs/vue3';
4
-
5
- const props = defineProps({
6
- ticketReference: { type: String, required: true },
7
- });
8
-
9
- const emit = defineEmits(['close']);
10
-
11
- const searchTerm = ref('');
12
- const results = ref([]);
13
- const loading = ref(false);
14
- const selectedTicket = ref(null);
15
- const merging = ref(false);
16
- let debounceTimer = null;
17
-
18
- watch(searchTerm, (val) => {
19
- window.clearTimeout(debounceTimer);
20
- selectedTicket.value = null;
21
- if (!val || val.length < 2) {
22
- results.value = [];
23
- return;
24
- }
25
- debounceTimer = window.setTimeout(() => searchTickets(val), 300);
26
- });
27
-
28
- async function searchTickets(term) {
29
- loading.value = true;
30
- try {
31
- const response = await fetch(route('escalated.admin.tickets.merge-search', { q: term }), {
32
- headers: {
33
- Accept: 'application/json',
34
- 'X-Requested-With': 'XMLHttpRequest',
35
- 'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
36
- },
37
- });
38
- if (response.ok) {
39
- const data = await response.json();
40
- results.value = (data.tickets || []).filter((t) => t.reference !== props.ticketReference);
41
- }
42
- } catch {
43
- // silently ignore
44
- } finally {
45
- loading.value = false;
46
- }
47
- }
48
-
49
- function selectTicket(ticket) {
50
- selectedTicket.value = ticket;
51
- }
52
-
53
- function confirmMerge() {
54
- if (!selectedTicket.value || merging.value) return;
55
- merging.value = true;
56
-
57
- router.post(
58
- route('escalated.admin.tickets.merge', props.ticketReference),
59
- {
60
- target_reference: selectedTicket.value.reference,
61
- },
62
- {
63
- preserveScroll: true,
64
- onSuccess: () => {
65
- emit('close');
66
- },
67
- onFinish: () => {
68
- merging.value = false;
69
- },
70
- },
71
- );
72
- }
73
- </script>
74
-
75
- <template>
76
- <Teleport to="body">
77
- <div
78
- class="fixed inset-0 z-50 flex items-center justify-center bg-black/60 backdrop-blur-sm"
79
- @click.self="emit('close')"
80
- >
81
- <div class="w-full max-w-lg rounded-xl border border-white/[0.06] bg-neutral-900 p-6 shadow-2xl">
82
- <div class="mb-4 flex items-center justify-between">
83
- <h3 class="text-lg font-semibold text-neutral-200">Merge Ticket</h3>
84
- <button class="text-neutral-500 hover:text-neutral-300" @click="emit('close')">
85
- <svg class="h-5 w-5" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
86
- <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12" />
87
- </svg>
88
- </button>
89
- </div>
90
-
91
- <p class="mb-4 text-sm text-neutral-400">
92
- Search for a ticket to merge
93
- <span class="font-mono text-neutral-300">{{ ticketReference }}</span> into. All replies will be
94
- moved to the target ticket and this ticket will be closed.
95
- </p>
96
-
97
- <input
98
- v-model="searchTerm"
99
- type="text"
100
- placeholder="Search by reference or subject..."
101
- class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
102
- />
103
-
104
- <div v-if="loading" class="mt-3 text-center text-sm text-neutral-500">Searching...</div>
105
-
106
- <div v-else-if="results.length" class="mt-3 max-h-48 space-y-1 overflow-y-auto">
107
- <button
108
- v-for="ticket in results"
109
- :key="ticket.id"
110
- :class="[
111
- 'w-full rounded-lg px-3 py-2 text-left text-sm transition-colors',
112
- selectedTicket?.id === ticket.id
113
- ? 'bg-cyan-500/15 ring-1 ring-cyan-500/20 text-neutral-200'
114
- : 'text-neutral-300 hover:bg-white/[0.04]',
115
- ]"
116
- @click="selectTicket(ticket)"
117
- >
118
- <span class="font-mono text-xs text-neutral-400">{{ ticket.reference }}</span>
119
- <span class="ml-2">{{ ticket.subject }}</span>
120
- </button>
121
- </div>
122
-
123
- <div v-else-if="searchTerm.length >= 2 && !loading" class="mt-3 text-center text-sm text-neutral-500">
124
- No matching tickets found.
125
- </div>
126
-
127
- <!-- Selected ticket preview -->
128
- <div v-if="selectedTicket" class="mt-4 rounded-lg border border-white/[0.06] bg-white/[0.02] p-3">
129
- <p class="text-xs font-semibold uppercase tracking-wider text-neutral-500">Merge into</p>
130
- <p class="mt-1 text-sm text-neutral-200">
131
- <span class="font-mono text-neutral-400">{{ selectedTicket.reference }}</span>
132
- &mdash; {{ selectedTicket.subject }}
133
- </p>
134
- </div>
135
-
136
- <div class="mt-5 flex justify-end gap-3">
137
- <button
138
- class="rounded-lg border border-white/10 bg-white/[0.03] px-4 py-2 text-sm font-medium text-neutral-300 transition-colors hover:bg-white/[0.06]"
139
- @click="emit('close')"
140
- >
141
- Cancel
142
- </button>
143
- <button
144
- :disabled="!selectedTicket || merging"
145
- :class="[
146
- 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400',
147
- (!selectedTicket || merging) && 'cursor-not-allowed opacity-40',
148
- ]"
149
- @click="confirmMerge"
150
- >
151
- {{ merging ? 'Merging...' : 'Confirm Merge' }}
152
- </button>
153
- </div>
154
- </div>
155
- </div>
156
- </Teleport>
157
- </template>
1
+ <script setup>
2
+ import { ref, watch } from 'vue';
3
+ import { router } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({
6
+ ticketReference: { type: String, required: true },
7
+ });
8
+
9
+ const emit = defineEmits(['close']);
10
+
11
+ const searchTerm = ref('');
12
+ const results = ref([]);
13
+ const loading = ref(false);
14
+ const selectedTicket = ref(null);
15
+ const merging = ref(false);
16
+ let debounceTimer = null;
17
+
18
+ watch(searchTerm, (val) => {
19
+ window.clearTimeout(debounceTimer);
20
+ selectedTicket.value = null;
21
+ if (!val || val.length < 2) {
22
+ results.value = [];
23
+ return;
24
+ }
25
+ debounceTimer = window.setTimeout(() => searchTickets(val), 300);
26
+ });
27
+
28
+ async function searchTickets(term) {
29
+ loading.value = true;
30
+ try {
31
+ const response = await fetch(route('escalated.admin.tickets.merge-search', { q: term }), {
32
+ headers: {
33
+ Accept: 'application/json',
34
+ 'X-Requested-With': 'XMLHttpRequest',
35
+ 'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
36
+ },
37
+ });
38
+ if (response.ok) {
39
+ const data = await response.json();
40
+ results.value = (data.tickets || []).filter((t) => t.reference !== props.ticketReference);
41
+ }
42
+ } catch {
43
+ // silently ignore
44
+ } finally {
45
+ loading.value = false;
46
+ }
47
+ }
48
+
49
+ function selectTicket(ticket) {
50
+ selectedTicket.value = ticket;
51
+ }
52
+
53
+ function confirmMerge() {
54
+ if (!selectedTicket.value || merging.value) return;
55
+ merging.value = true;
56
+
57
+ router.post(
58
+ route('escalated.admin.tickets.merge', props.ticketReference),
59
+ {
60
+ target_reference: selectedTicket.value.reference,
61
+ },
62
+ {
63
+ preserveScroll: true,
64
+ onSuccess: () => {
65
+ emit('close');
66
+ },
67
+ onFinish: () => {
68
+ merging.value = false;
69
+ },
70
+ },
71
+ );
72
+ }
73
+ </script>
74
+
75
+ <template>
76
+ <Teleport to="body">
77
+ <div
78
+ class="fixed inset-0 z-50 flex items-center justify-center bg-black/60 backdrop-blur-sm"
79
+ @click.self="emit('close')"
80
+ >
81
+ <div class="w-full max-w-lg rounded-xl border border-white/[0.06] bg-neutral-900 p-6 shadow-2xl">
82
+ <div class="mb-4 flex items-center justify-between">
83
+ <h3 class="text-lg font-semibold text-neutral-200">Merge Ticket</h3>
84
+ <button class="text-neutral-500 hover:text-neutral-300" @click="emit('close')">
85
+ <svg class="h-5 w-5" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
86
+ <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12" />
87
+ </svg>
88
+ </button>
89
+ </div>
90
+
91
+ <p class="mb-4 text-sm text-neutral-400">
92
+ Search for a ticket to merge
93
+ <span class="font-mono text-neutral-300">{{ ticketReference }}</span> into. All replies will be
94
+ moved to the target ticket and this ticket will be closed.
95
+ </p>
96
+
97
+ <input
98
+ v-model="searchTerm"
99
+ type="text"
100
+ placeholder="Search by reference or subject..."
101
+ class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
102
+ />
103
+
104
+ <div v-if="loading" class="mt-3 text-center text-sm text-neutral-500">Searching...</div>
105
+
106
+ <div v-else-if="results.length" class="mt-3 max-h-48 space-y-1 overflow-y-auto">
107
+ <button
108
+ v-for="ticket in results"
109
+ :key="ticket.id"
110
+ :class="[
111
+ 'w-full rounded-lg px-3 py-2 text-left text-sm transition-colors',
112
+ selectedTicket?.id === ticket.id
113
+ ? 'bg-cyan-500/15 ring-1 ring-cyan-500/20 text-neutral-200'
114
+ : 'text-neutral-300 hover:bg-white/[0.04]',
115
+ ]"
116
+ @click="selectTicket(ticket)"
117
+ >
118
+ <span class="font-mono text-xs text-neutral-400">{{ ticket.reference }}</span>
119
+ <span class="ml-2">{{ ticket.subject }}</span>
120
+ </button>
121
+ </div>
122
+
123
+ <div v-else-if="searchTerm.length >= 2 && !loading" class="mt-3 text-center text-sm text-neutral-500">
124
+ No matching tickets found.
125
+ </div>
126
+
127
+ <!-- Selected ticket preview -->
128
+ <div v-if="selectedTicket" class="mt-4 rounded-lg border border-white/[0.06] bg-white/[0.02] p-3">
129
+ <p class="text-xs font-semibold uppercase tracking-wider text-neutral-500">Merge into</p>
130
+ <p class="mt-1 text-sm text-neutral-200">
131
+ <span class="font-mono text-neutral-400">{{ selectedTicket.reference }}</span>
132
+ &mdash; {{ selectedTicket.subject }}
133
+ </p>
134
+ </div>
135
+
136
+ <div class="mt-5 flex justify-end gap-3">
137
+ <button
138
+ class="rounded-lg border border-white/10 bg-white/[0.03] px-4 py-2 text-sm font-medium text-neutral-300 transition-colors hover:bg-white/[0.06]"
139
+ @click="emit('close')"
140
+ >
141
+ Cancel
142
+ </button>
143
+ <button
144
+ :disabled="!selectedTicket || merging"
145
+ :class="[
146
+ 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400',
147
+ (!selectedTicket || merging) && 'cursor-not-allowed opacity-40',
148
+ ]"
149
+ @click="confirmMerge"
150
+ >
151
+ {{ merging ? 'Merging...' : 'Confirm Merge' }}
152
+ </button>
153
+ </div>
154
+ </div>
155
+ </div>
156
+ </Teleport>
157
+ </template>
@@ -0,0 +1,98 @@
1
+ <script setup>
2
+ import { ref } from 'vue';
3
+ import { router } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({
6
+ ticketReference: { type: String, required: true },
7
+ replyId: { type: [Number, String], required: true },
8
+ replyAuthor: { type: String, default: '' },
9
+ replyExcerpt: { type: String, default: '' },
10
+ });
11
+
12
+ const emit = defineEmits(['close']);
13
+
14
+ const subject = ref('');
15
+ const splitting = ref(false);
16
+
17
+ function confirmSplit() {
18
+ if (splitting.value) return;
19
+ splitting.value = true;
20
+
21
+ const payload = { reply_id: props.replyId };
22
+ if (subject.value.trim()) {
23
+ payload.subject = subject.value.trim();
24
+ }
25
+
26
+ router.post(route('escalated.admin.tickets.split', props.ticketReference), payload, {
27
+ onFinish: () => {
28
+ splitting.value = false;
29
+ },
30
+ onError: () => {
31
+ splitting.value = false;
32
+ },
33
+ });
34
+ }
35
+ </script>
36
+
37
+ <template>
38
+ <Teleport to="body">
39
+ <div
40
+ class="fixed inset-0 z-50 flex items-center justify-center bg-black/60 backdrop-blur-sm"
41
+ @click.self="emit('close')"
42
+ >
43
+ <div class="w-full max-w-lg rounded-xl border border-white/[0.06] bg-neutral-900 p-6 shadow-2xl">
44
+ <div class="mb-4 flex items-center justify-between">
45
+ <h3 class="text-lg font-semibold text-neutral-200">Split to New Ticket</h3>
46
+ <button class="text-neutral-500 hover:text-neutral-300" @click="emit('close')">
47
+ <svg class="h-5 w-5" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
48
+ <path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12" />
49
+ </svg>
50
+ </button>
51
+ </div>
52
+
53
+ <p class="mb-4 text-sm text-neutral-400">
54
+ This will create a new ticket from the selected reply
55
+ <span v-if="replyAuthor" class="text-neutral-300">by {{ replyAuthor }}</span
56
+ >. The new ticket will be linked to
57
+ <span class="font-mono text-neutral-300">{{ ticketReference }}</span
58
+ >.
59
+ </p>
60
+
61
+ <!-- Reply excerpt preview -->
62
+ <div v-if="replyExcerpt" class="mb-4 rounded-lg border border-white/[0.06] bg-white/[0.02] p-3">
63
+ <p class="text-xs font-semibold uppercase tracking-wider text-neutral-500">Reply content</p>
64
+ <p class="mt-1 line-clamp-3 text-sm text-neutral-300">{{ replyExcerpt }}</p>
65
+ </div>
66
+
67
+ <label class="mb-1 block text-sm font-medium text-neutral-400">
68
+ Subject <span class="text-neutral-600">(optional override)</span>
69
+ </label>
70
+ <input
71
+ v-model="subject"
72
+ type="text"
73
+ placeholder="Leave empty to auto-generate from source ticket"
74
+ class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
75
+ />
76
+
77
+ <div class="mt-5 flex justify-end gap-3">
78
+ <button
79
+ class="rounded-lg border border-white/10 bg-white/[0.03] px-4 py-2 text-sm font-medium text-neutral-300 transition-colors hover:bg-white/[0.06]"
80
+ @click="emit('close')"
81
+ >
82
+ Cancel
83
+ </button>
84
+ <button
85
+ :disabled="splitting"
86
+ :class="[
87
+ 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400',
88
+ splitting && 'cursor-not-allowed opacity-40',
89
+ ]"
90
+ @click="confirmSplit"
91
+ >
92
+ {{ splitting ? 'Splitting...' : 'Split to New Ticket' }}
93
+ </button>
94
+ </div>
95
+ </div>
96
+ </div>
97
+ </Teleport>
98
+ </template>
@@ -1,9 +1,9 @@
1
- import TotpInput from './TotpInput.vue';
2
-
3
- export default {
4
- title: 'Components/TotpInput',
5
- component: TotpInput,
6
- };
7
-
8
- export const Empty = { args: { modelValue: '' } };
9
- export const PartiallyFilled = { args: { modelValue: '123' } };
1
+ import TotpInput from './TotpInput.vue';
2
+
3
+ export default {
4
+ title: 'Components/TotpInput',
5
+ component: TotpInput,
6
+ };
7
+
8
+ export const Empty = { args: { modelValue: '' } };
9
+ export const PartiallyFilled = { args: { modelValue: '123' } };
@@ -1,81 +1,81 @@
1
- <script setup>
2
- import { ref, watch, nextTick } from 'vue';
3
-
4
- const props = defineProps({
5
- modelValue: { type: String, default: '' },
6
- });
7
-
8
- const emit = defineEmits(['update:modelValue', 'complete']);
9
-
10
- const digits = ref(Array(6).fill(''));
11
- const inputs = ref([]);
12
-
13
- function setRef(el, index) {
14
- if (el) inputs.value[index] = el;
15
- }
16
-
17
- function handleInput(index, event) {
18
- const val = event.target.value.replace(/\D/g, '');
19
- digits.value[index] = val.slice(-1);
20
-
21
- const code = digits.value.join('');
22
- emit('update:modelValue', code);
23
-
24
- if (val && index < 5) {
25
- nextTick(() => inputs.value[index + 1]?.focus());
26
- }
27
-
28
- if (code.length === 6 && !code.includes('')) {
29
- emit('complete', code);
30
- }
31
- }
32
-
33
- function handleKeydown(index, event) {
34
- if (event.key === 'Backspace' && !digits.value[index] && index > 0) {
35
- nextTick(() => inputs.value[index - 1]?.focus());
36
- }
37
- }
38
-
39
- function handlePaste(event) {
40
- event.preventDefault();
41
- const pasted = (event.clipboardData?.getData('text') || '').replace(/\D/g, '').slice(0, 6);
42
- for (let i = 0; i < 6; i++) {
43
- digits.value[i] = pasted[i] || '';
44
- }
45
- const code = digits.value.join('');
46
- emit('update:modelValue', code);
47
-
48
- if (code.length === 6) {
49
- emit('complete', code);
50
- } else {
51
- nextTick(() => inputs.value[Math.min(pasted.length, 5)]?.focus());
52
- }
53
- }
54
-
55
- watch(
56
- () => props.modelValue,
57
- (val) => {
58
- if (!val) {
59
- digits.value = Array(6).fill('');
60
- }
61
- },
62
- );
63
- </script>
64
-
65
- <template>
66
- <div class="flex gap-2">
67
- <input
68
- v-for="(_, index) in 6"
69
- :key="index"
70
- :ref="(el) => setRef(el, index)"
71
- :value="digits[index]"
72
- type="text"
73
- inputmode="numeric"
74
- maxlength="1"
75
- class="h-12 w-10 rounded-lg border border-white/10 bg-neutral-950 text-center text-lg font-semibold text-neutral-200 focus:border-cyan-500/50 focus:outline-none focus:ring-1 focus:ring-cyan-500/30"
76
- @input="handleInput(index, $event)"
77
- @keydown="handleKeydown(index, $event)"
78
- @paste="handlePaste"
79
- />
80
- </div>
81
- </template>
1
+ <script setup>
2
+ import { ref, watch, nextTick } from 'vue';
3
+
4
+ const props = defineProps({
5
+ modelValue: { type: String, default: '' },
6
+ });
7
+
8
+ const emit = defineEmits(['update:modelValue', 'complete']);
9
+
10
+ const digits = ref(Array(6).fill(''));
11
+ const inputs = ref([]);
12
+
13
+ function setRef(el, index) {
14
+ if (el) inputs.value[index] = el;
15
+ }
16
+
17
+ function handleInput(index, event) {
18
+ const val = event.target.value.replace(/\D/g, '');
19
+ digits.value[index] = val.slice(-1);
20
+
21
+ const code = digits.value.join('');
22
+ emit('update:modelValue', code);
23
+
24
+ if (val && index < 5) {
25
+ nextTick(() => inputs.value[index + 1]?.focus());
26
+ }
27
+
28
+ if (code.length === 6 && !code.includes('')) {
29
+ emit('complete', code);
30
+ }
31
+ }
32
+
33
+ function handleKeydown(index, event) {
34
+ if (event.key === 'Backspace' && !digits.value[index] && index > 0) {
35
+ nextTick(() => inputs.value[index - 1]?.focus());
36
+ }
37
+ }
38
+
39
+ function handlePaste(event) {
40
+ event.preventDefault();
41
+ const pasted = (event.clipboardData?.getData('text') || '').replace(/\D/g, '').slice(0, 6);
42
+ for (let i = 0; i < 6; i++) {
43
+ digits.value[i] = pasted[i] || '';
44
+ }
45
+ const code = digits.value.join('');
46
+ emit('update:modelValue', code);
47
+
48
+ if (code.length === 6) {
49
+ emit('complete', code);
50
+ } else {
51
+ nextTick(() => inputs.value[Math.min(pasted.length, 5)]?.focus());
52
+ }
53
+ }
54
+
55
+ watch(
56
+ () => props.modelValue,
57
+ (val) => {
58
+ if (!val) {
59
+ digits.value = Array(6).fill('');
60
+ }
61
+ },
62
+ );
63
+ </script>
64
+
65
+ <template>
66
+ <div class="flex gap-2">
67
+ <input
68
+ v-for="(_, index) in 6"
69
+ :key="index"
70
+ :ref="(el) => setRef(el, index)"
71
+ :value="digits[index]"
72
+ type="text"
73
+ inputmode="numeric"
74
+ maxlength="1"
75
+ class="h-12 w-10 rounded-lg border border-white/10 bg-neutral-950 text-center text-lg font-semibold text-neutral-200 focus:border-cyan-500/50 focus:outline-none focus:ring-1 focus:ring-cyan-500/30"
76
+ @input="handleInput(index, $event)"
77
+ @keydown="handleKeydown(index, $event)"
78
+ @paste="handlePaste"
79
+ />
80
+ </div>
81
+ </template>