@escalated-dev/escalated 0.7.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (179) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +31 -0
  3. package/package.json +12 -6
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +29 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +79 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +80 -80
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/ar.json +727 -0
  91. package/src/locales/de.json +678 -430
  92. package/src/locales/en.json +717 -455
  93. package/src/locales/es.json +679 -430
  94. package/src/locales/fr.json +680 -431
  95. package/src/locales/index.js +12 -2
  96. package/src/locales/it.json +727 -0
  97. package/src/locales/ja.json +727 -0
  98. package/src/locales/ko.json +727 -0
  99. package/src/locales/nl.json +727 -0
  100. package/src/locales/pl.json +727 -0
  101. package/src/locales/pt-BR.json +727 -0
  102. package/src/locales/ru.json +727 -0
  103. package/src/locales/tr.json +727 -0
  104. package/src/locales/zh-CN.json +727 -0
  105. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  106. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  107. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  108. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  109. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  110. package/src/pages/Admin/Capacity/Index.vue +134 -134
  111. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  112. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  113. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  114. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  115. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  116. package/src/pages/Admin/Departments/Form.vue +75 -75
  117. package/src/pages/Admin/Departments/Index.vue +110 -109
  118. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  119. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  120. package/src/pages/Admin/Import/Connect.vue +0 -1
  121. package/src/pages/Admin/Import/Index.vue +1 -1
  122. package/src/pages/Admin/Import/Progress.vue +1 -1
  123. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  124. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  125. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  126. package/src/pages/Admin/Macros/Index.vue +448 -448
  127. package/src/pages/Admin/Plugins/Index.vue +327 -327
  128. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  129. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  130. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  131. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  132. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  133. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  134. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  135. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  136. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  138. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  139. package/src/pages/Admin/Reports.vue +206 -206
  140. package/src/pages/Admin/Roles/Form.vue +71 -71
  141. package/src/pages/Admin/Roles/Index.vue +122 -122
  142. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  143. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  144. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  145. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  146. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  147. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  148. package/src/pages/Admin/Settings.vue +1008 -468
  149. package/src/pages/Admin/Skills/Form.vue +53 -53
  150. package/src/pages/Admin/Skills/Index.vue +94 -94
  151. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  152. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  153. package/src/pages/Admin/Statuses/Form.vue +114 -114
  154. package/src/pages/Admin/Statuses/Index.vue +153 -153
  155. package/src/pages/Admin/Tags/Index.vue +191 -191
  156. package/src/pages/Admin/Tickets/Index.vue +126 -91
  157. package/src/pages/Admin/Tickets/Show.vue +29 -0
  158. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  159. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  160. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  161. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  162. package/src/pages/Admin/Workflows/Index.vue +235 -0
  163. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  164. package/src/pages/Agent/TicketIndex.vue +112 -88
  165. package/src/pages/Agent/TicketShow.vue +192 -60
  166. package/src/pages/Customer/Create.vue +1 -1
  167. package/src/pages/Customer/Index.vue +31 -31
  168. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  169. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  170. package/src/pages/Customer/Show.vue +69 -63
  171. package/src/pages/Guest/Create.vue +40 -15
  172. package/src/pages/Guest/Show.vue +124 -93
  173. package/src/plugin.js +25 -0
  174. package/src/utils/mentionHighlight.js +24 -0
  175. package/src/utils/sanitizeHtml.js +78 -64
  176. package/src/widget/EscalatedWidget.vue +804 -0
  177. package/src/widget/index.js +254 -0
  178. package/src/pages/Admin/Automations/Form.vue +0 -184
  179. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,95 +1,95 @@
1
- <script setup>
2
- import { computed } from 'vue';
3
-
4
- const props = defineProps({
5
- log: { type: Object, required: true },
6
- });
7
-
8
- const actionColors = {
9
- created: 'bg-emerald-500/10 text-emerald-400 ring-1 ring-emerald-500/20',
10
- updated: 'bg-cyan-500/10 text-cyan-400 ring-1 ring-cyan-500/20',
11
- deleted: 'bg-rose-500/10 text-rose-400 ring-1 ring-rose-500/20',
12
- };
13
-
14
- const actionColor = computed(
15
- () => actionColors[props.log.action] || 'bg-gray-500/10 text-gray-400 ring-1 ring-gray-500/20',
16
- );
17
-
18
- const userInitial = computed(() => {
19
- const name = props.log.user?.name || 'System';
20
- return name.charAt(0).toUpperCase();
21
- });
22
-
23
- const resourceName = computed(() => {
24
- const type = props.log.auditable_type || '';
25
- return type.split('\\').pop() || type;
26
- });
27
-
28
- const changedFields = computed(() => {
29
- if (props.log.action !== 'updated') return [];
30
- const oldVals = props.log.old_values || {};
31
- const newVals = props.log.new_values || {};
32
- const keys = new Set([...Object.keys(oldVals), ...Object.keys(newVals)]);
33
- return Array.from(keys).map((key) => ({
34
- field: key,
35
- old: oldVals[key] ?? '-',
36
- new: newVals[key] ?? '-',
37
- }));
38
- });
39
-
40
- const formattedDate = computed(() => {
41
- if (!props.log.created_at) return '';
42
- const d = new Date(props.log.created_at);
43
- return d.toLocaleString();
44
- });
45
- </script>
46
-
47
- <template>
48
- <div
49
- class="flex gap-3 rounded-lg border border-white/[0.04] bg-white/[0.02] px-4 py-3 transition-colors hover:bg-white/[0.03]"
50
- >
51
- <!-- Avatar -->
52
- <div
53
- class="flex h-8 w-8 flex-shrink-0 items-center justify-center rounded-full bg-gradient-to-br from-cyan-500/20 to-violet-500/20 text-xs font-semibold text-neutral-300"
54
- >
55
- {{ userInitial }}
56
- </div>
57
-
58
- <div class="min-w-0 flex-1">
59
- <div class="flex items-center gap-2 text-sm">
60
- <span class="font-medium text-neutral-200">{{ log.user?.name || 'System' }}</span>
61
- <span :class="['inline-flex items-center rounded-full px-2 py-0.5 text-xs font-medium', actionColor]">
62
- {{ log.action }}
63
- </span>
64
- <span class="text-neutral-400">{{ resourceName }}</span>
65
- <span class="text-neutral-600">#{{ log.auditable_id }}</span>
66
- <span class="ml-auto text-xs text-neutral-500">{{ formattedDate }}</span>
67
- </div>
68
-
69
- <!-- Changed fields diff -->
70
- <div v-if="changedFields.length" class="mt-2 space-y-1">
71
- <div v-for="change in changedFields" :key="change.field" class="flex items-center gap-2 text-xs">
72
- <span class="font-medium text-neutral-400">{{ change.field }}:</span>
73
- <span class="text-rose-400/70 line-through">{{
74
- typeof change.old === 'object' ? JSON.stringify(change.old) : change.old
75
- }}</span>
76
- <svg
77
- class="h-3 w-3 text-neutral-600"
78
- fill="none"
79
- stroke="currentColor"
80
- stroke-width="2"
81
- viewBox="0 0 24 24"
82
- >
83
- <path stroke-linecap="round" stroke-linejoin="round" d="M13.5 4.5L21 12m0 0l-7.5 7.5M21 12H3" />
84
- </svg>
85
- <span class="text-emerald-400/70">{{
86
- typeof change.new === 'object' ? JSON.stringify(change.new) : change.new
87
- }}</span>
88
- </div>
89
- </div>
90
-
91
- <!-- IP address -->
92
- <div v-if="log.ip_address" class="mt-1 text-xs text-neutral-600">IP: {{ log.ip_address }}</div>
93
- </div>
94
- </div>
95
- </template>
1
+ <script setup>
2
+ import { computed } from 'vue';
3
+
4
+ const props = defineProps({
5
+ log: { type: Object, required: true },
6
+ });
7
+
8
+ const actionColors = {
9
+ created: 'bg-emerald-500/10 text-emerald-400 ring-1 ring-emerald-500/20',
10
+ updated: 'bg-cyan-500/10 text-cyan-400 ring-1 ring-cyan-500/20',
11
+ deleted: 'bg-rose-500/10 text-rose-400 ring-1 ring-rose-500/20',
12
+ };
13
+
14
+ const actionColor = computed(
15
+ () => actionColors[props.log.action] || 'bg-gray-500/10 text-gray-400 ring-1 ring-gray-500/20',
16
+ );
17
+
18
+ const userInitial = computed(() => {
19
+ const name = props.log.user?.name || 'System';
20
+ return name.charAt(0).toUpperCase();
21
+ });
22
+
23
+ const resourceName = computed(() => {
24
+ const type = props.log.auditable_type || '';
25
+ return type.split('\\').pop() || type;
26
+ });
27
+
28
+ const changedFields = computed(() => {
29
+ if (props.log.action !== 'updated') return [];
30
+ const oldVals = props.log.old_values || {};
31
+ const newVals = props.log.new_values || {};
32
+ const keys = new Set([...Object.keys(oldVals), ...Object.keys(newVals)]);
33
+ return Array.from(keys).map((key) => ({
34
+ field: key,
35
+ old: oldVals[key] ?? '-',
36
+ new: newVals[key] ?? '-',
37
+ }));
38
+ });
39
+
40
+ const formattedDate = computed(() => {
41
+ if (!props.log.created_at) return '';
42
+ const d = new Date(props.log.created_at);
43
+ return d.toLocaleString();
44
+ });
45
+ </script>
46
+
47
+ <template>
48
+ <div
49
+ class="flex gap-3 rounded-lg border border-white/[0.04] bg-white/[0.02] px-4 py-3 transition-colors hover:bg-white/[0.03]"
50
+ >
51
+ <!-- Avatar -->
52
+ <div
53
+ class="flex h-8 w-8 flex-shrink-0 items-center justify-center rounded-full bg-gradient-to-br from-cyan-500/20 to-violet-500/20 text-xs font-semibold text-neutral-300"
54
+ >
55
+ {{ userInitial }}
56
+ </div>
57
+
58
+ <div class="min-w-0 flex-1">
59
+ <div class="flex items-center gap-2 text-sm">
60
+ <span class="font-medium text-neutral-200">{{ log.user?.name || 'System' }}</span>
61
+ <span :class="['inline-flex items-center rounded-full px-2 py-0.5 text-xs font-medium', actionColor]">
62
+ {{ log.action }}
63
+ </span>
64
+ <span class="text-neutral-400">{{ resourceName }}</span>
65
+ <span class="text-neutral-600">#{{ log.auditable_id }}</span>
66
+ <span class="ml-auto text-xs text-neutral-500">{{ formattedDate }}</span>
67
+ </div>
68
+
69
+ <!-- Changed fields diff -->
70
+ <div v-if="changedFields.length" class="mt-2 space-y-1">
71
+ <div v-for="change in changedFields" :key="change.field" class="flex items-center gap-2 text-xs">
72
+ <span class="font-medium text-neutral-400">{{ change.field }}:</span>
73
+ <span class="text-rose-400/70 line-through">{{
74
+ typeof change.old === 'object' ? JSON.stringify(change.old) : change.old
75
+ }}</span>
76
+ <svg
77
+ class="h-3 w-3 text-neutral-600"
78
+ fill="none"
79
+ stroke="currentColor"
80
+ stroke-width="2"
81
+ viewBox="0 0 24 24"
82
+ >
83
+ <path stroke-linecap="round" stroke-linejoin="round" d="M13.5 4.5L21 12m0 0l-7.5 7.5M21 12H3" />
84
+ </svg>
85
+ <span class="text-emerald-400/70">{{
86
+ typeof change.new === 'object' ? JSON.stringify(change.new) : change.new
87
+ }}</span>
88
+ </div>
89
+ </div>
90
+
91
+ <!-- IP address -->
92
+ <div v-if="log.ip_address" class="mt-1 text-xs text-neutral-600">IP: {{ log.ip_address }}</div>
93
+ </div>
94
+ </div>
95
+ </template>
@@ -1,166 +1,166 @@
1
- <script setup>
2
- import { ref, computed, inject } from 'vue';
3
- import { router } from '@inertiajs/vue3';
4
-
5
- const props = defineProps({
6
- selectedIds: { type: Array, required: true },
7
- bulkRoute: { type: String, required: true },
8
- agents: { type: Array, default: () => [] },
9
- departments: { type: Array, default: () => [] },
10
- });
11
-
12
- const emit = defineEmits(['clear']);
13
- const escDark = inject(
14
- 'esc-dark',
15
- computed(() => false),
16
- );
17
- const processing = ref(false);
18
-
19
- function performAction(action, value) {
20
- if (!props.selectedIds.length || processing.value) return;
21
- processing.value = true;
22
- router.post(
23
- props.bulkRoute,
24
- {
25
- ticket_ids: props.selectedIds,
26
- action,
27
- value,
28
- },
29
- {
30
- preserveScroll: true,
31
- onSuccess: () => emit('clear'),
32
- onFinish: () => {
33
- processing.value = false;
34
- },
35
- },
36
- );
37
- }
38
-
39
- const statusOptions = [
40
- { value: 'in_progress', label: 'In Progress' },
41
- { value: 'waiting_on_customer', label: 'Waiting on Customer' },
42
- { value: 'resolved', label: 'Resolved' },
43
- { value: 'closed', label: 'Closed' },
44
- ];
45
-
46
- const priorityOptions = [
47
- { value: 'low', label: 'Low' },
48
- { value: 'medium', label: 'Medium' },
49
- { value: 'high', label: 'High' },
50
- { value: 'urgent', label: 'Urgent' },
51
- { value: 'critical', label: 'Critical' },
52
- ];
53
-
54
- const selectClass = computed(() =>
55
- escDark.value
56
- ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]'
57
- : 'rounded-md border border-gray-300 bg-white px-2 py-1.5 text-sm focus:border-blue-500 focus:outline-none',
58
- );
59
- </script>
60
-
61
- <template>
62
- <Transition
63
- enter-active-class="transition-all duration-200 ease-out"
64
- enter-from-class="translate-y-full opacity-0"
65
- enter-to-class="translate-y-0 opacity-100"
66
- leave-active-class="transition-all duration-150 ease-in"
67
- leave-from-class="translate-y-0 opacity-100"
68
- leave-to-class="translate-y-full opacity-0"
69
- >
70
- <div
71
- v-if="selectedIds.length > 0"
72
- :class="[
73
- 'fixed bottom-0 left-0 right-0 z-50 border-t px-6 py-3',
74
- escDark
75
- ? 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)]/95 backdrop-blur-xl'
76
- : 'border-gray-200 bg-white/95 backdrop-blur-xl shadow-lg',
77
- ]"
78
- >
79
- <div class="mx-auto flex max-w-7xl items-center gap-4">
80
- <span
81
- :class="['text-sm font-semibold', escDark ? 'text-[var(--esc-panel-text)]' : 'text-gray-900']"
82
- aria-live="polite"
83
- >
84
- {{ selectedIds.length }} ticket{{ selectedIds.length !== 1 ? 's' : '' }} selected
85
- </span>
86
-
87
- <select
88
- :class="selectClass"
89
- :disabled="processing"
90
- aria-label="Change status"
91
- @change="
92
- performAction('status', $event.target.value);
93
- $event.target.value = '';
94
- "
95
- >
96
- <option value="">Status...</option>
97
- <option v-for="o in statusOptions" :key="o.value" :value="o.value">{{ o.label }}</option>
98
- </select>
99
-
100
- <select
101
- :class="selectClass"
102
- :disabled="processing"
103
- aria-label="Change priority"
104
- @change="
105
- performAction('priority', $event.target.value);
106
- $event.target.value = '';
107
- "
108
- >
109
- <option value="">Priority...</option>
110
- <option v-for="o in priorityOptions" :key="o.value" :value="o.value">{{ o.label }}</option>
111
- </select>
112
-
113
- <select
114
- v-if="agents.length"
115
- :class="selectClass"
116
- :disabled="processing"
117
- @change="
118
- performAction('assign', $event.target.value);
119
- $event.target.value = '';
120
- "
121
- >
122
- <option value="">Assign to...</option>
123
- <option v-for="a in agents" :key="a.id" :value="a.id">{{ a.name }}</option>
124
- </select>
125
-
126
- <select
127
- v-if="departments.length"
128
- :class="selectClass"
129
- :disabled="processing"
130
- @change="
131
- performAction('department', $event.target.value);
132
- $event.target.value = '';
133
- "
134
- >
135
- <option value="">Department...</option>
136
- <option v-for="d in departments" :key="d.id" :value="d.id">{{ d.name }}</option>
137
- </select>
138
-
139
- <button
140
- :class="[
141
- 'rounded-lg px-3 py-1.5 text-sm font-medium transition-colors',
142
- escDark
143
- ? 'bg-rose-500/15 text-rose-400 ring-1 ring-rose-500/20 hover:bg-rose-500/25'
144
- : 'bg-red-50 text-red-600 ring-1 ring-red-200 hover:bg-red-100',
145
- ]"
146
- :disabled="processing"
147
- @click="performAction('delete', null)"
148
- >
149
- Delete
150
- </button>
151
-
152
- <button
153
- :class="[
154
- 'ml-auto rounded-lg px-3 py-1.5 text-sm font-medium transition-colors',
155
- escDark
156
- ? 'text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]'
157
- : 'text-gray-500 hover:bg-gray-100 hover:text-gray-700',
158
- ]"
159
- @click="emit('clear')"
160
- >
161
- Deselect All
162
- </button>
163
- </div>
164
- </div>
165
- </Transition>
166
- </template>
1
+ <script setup>
2
+ import { ref, computed, inject } from 'vue';
3
+ import { router } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({
6
+ selectedIds: { type: Array, required: true },
7
+ bulkRoute: { type: String, required: true },
8
+ agents: { type: Array, default: () => [] },
9
+ departments: { type: Array, default: () => [] },
10
+ });
11
+
12
+ const emit = defineEmits(['clear']);
13
+ const escDark = inject(
14
+ 'esc-dark',
15
+ computed(() => false),
16
+ );
17
+ const processing = ref(false);
18
+
19
+ function performAction(action, value) {
20
+ if (!props.selectedIds.length || processing.value) return;
21
+ processing.value = true;
22
+ router.post(
23
+ props.bulkRoute,
24
+ {
25
+ ticket_ids: props.selectedIds,
26
+ action,
27
+ value,
28
+ },
29
+ {
30
+ preserveScroll: true,
31
+ onSuccess: () => emit('clear'),
32
+ onFinish: () => {
33
+ processing.value = false;
34
+ },
35
+ },
36
+ );
37
+ }
38
+
39
+ const statusOptions = [
40
+ { value: 'in_progress', label: 'In Progress' },
41
+ { value: 'waiting_on_customer', label: 'Waiting on Customer' },
42
+ { value: 'resolved', label: 'Resolved' },
43
+ { value: 'closed', label: 'Closed' },
44
+ ];
45
+
46
+ const priorityOptions = [
47
+ { value: 'low', label: 'Low' },
48
+ { value: 'medium', label: 'Medium' },
49
+ { value: 'high', label: 'High' },
50
+ { value: 'urgent', label: 'Urgent' },
51
+ { value: 'critical', label: 'Critical' },
52
+ ];
53
+
54
+ const selectClass = computed(() =>
55
+ escDark.value
56
+ ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]'
57
+ : 'rounded-md border border-gray-300 bg-white px-2 py-1.5 text-sm focus:border-blue-500 focus:outline-none',
58
+ );
59
+ </script>
60
+
61
+ <template>
62
+ <Transition
63
+ enter-active-class="transition-all duration-200 ease-out"
64
+ enter-from-class="translate-y-full opacity-0"
65
+ enter-to-class="translate-y-0 opacity-100"
66
+ leave-active-class="transition-all duration-150 ease-in"
67
+ leave-from-class="translate-y-0 opacity-100"
68
+ leave-to-class="translate-y-full opacity-0"
69
+ >
70
+ <div
71
+ v-if="selectedIds.length > 0"
72
+ :class="[
73
+ 'fixed bottom-0 left-0 right-0 z-50 border-t px-6 py-3',
74
+ escDark
75
+ ? 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)]/95 backdrop-blur-xl'
76
+ : 'border-gray-200 bg-white/95 backdrop-blur-xl shadow-lg',
77
+ ]"
78
+ >
79
+ <div class="mx-auto flex max-w-7xl items-center gap-4">
80
+ <span
81
+ :class="['text-sm font-semibold', escDark ? 'text-[var(--esc-panel-text)]' : 'text-gray-900']"
82
+ aria-live="polite"
83
+ >
84
+ {{ selectedIds.length }} ticket{{ selectedIds.length !== 1 ? 's' : '' }} selected
85
+ </span>
86
+
87
+ <select
88
+ :class="selectClass"
89
+ :disabled="processing"
90
+ aria-label="Change status"
91
+ @change="
92
+ performAction('status', $event.target.value);
93
+ $event.target.value = '';
94
+ "
95
+ >
96
+ <option value="">Status...</option>
97
+ <option v-for="o in statusOptions" :key="o.value" :value="o.value">{{ o.label }}</option>
98
+ </select>
99
+
100
+ <select
101
+ :class="selectClass"
102
+ :disabled="processing"
103
+ aria-label="Change priority"
104
+ @change="
105
+ performAction('priority', $event.target.value);
106
+ $event.target.value = '';
107
+ "
108
+ >
109
+ <option value="">Priority...</option>
110
+ <option v-for="o in priorityOptions" :key="o.value" :value="o.value">{{ o.label }}</option>
111
+ </select>
112
+
113
+ <select
114
+ v-if="agents.length"
115
+ :class="selectClass"
116
+ :disabled="processing"
117
+ @change="
118
+ performAction('assign', $event.target.value);
119
+ $event.target.value = '';
120
+ "
121
+ >
122
+ <option value="">Assign to...</option>
123
+ <option v-for="a in agents" :key="a.id" :value="a.id">{{ a.name }}</option>
124
+ </select>
125
+
126
+ <select
127
+ v-if="departments.length"
128
+ :class="selectClass"
129
+ :disabled="processing"
130
+ @change="
131
+ performAction('department', $event.target.value);
132
+ $event.target.value = '';
133
+ "
134
+ >
135
+ <option value="">Department...</option>
136
+ <option v-for="d in departments" :key="d.id" :value="d.id">{{ d.name }}</option>
137
+ </select>
138
+
139
+ <button
140
+ :class="[
141
+ 'rounded-lg px-3 py-1.5 text-sm font-medium transition-colors',
142
+ escDark
143
+ ? 'bg-rose-500/15 text-rose-400 ring-1 ring-rose-500/20 hover:bg-rose-500/25'
144
+ : 'bg-red-50 text-red-600 ring-1 ring-red-200 hover:bg-red-100',
145
+ ]"
146
+ :disabled="processing"
147
+ @click="performAction('delete', null)"
148
+ >
149
+ Delete
150
+ </button>
151
+
152
+ <button
153
+ :class="[
154
+ 'ml-auto rounded-lg px-3 py-1.5 text-sm font-medium transition-colors',
155
+ escDark
156
+ ? 'text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]'
157
+ : 'text-gray-500 hover:bg-gray-100 hover:text-gray-700',
158
+ ]"
159
+ @click="emit('clear')"
160
+ >
161
+ Deselect All
162
+ </button>
163
+ </div>
164
+ </div>
165
+ </Transition>
166
+ </template>