@escalated-dev/escalated 0.7.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (179) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +31 -0
  3. package/package.json +12 -6
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +29 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +79 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +80 -80
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/ar.json +727 -0
  91. package/src/locales/de.json +678 -430
  92. package/src/locales/en.json +717 -455
  93. package/src/locales/es.json +679 -430
  94. package/src/locales/fr.json +680 -431
  95. package/src/locales/index.js +12 -2
  96. package/src/locales/it.json +727 -0
  97. package/src/locales/ja.json +727 -0
  98. package/src/locales/ko.json +727 -0
  99. package/src/locales/nl.json +727 -0
  100. package/src/locales/pl.json +727 -0
  101. package/src/locales/pt-BR.json +727 -0
  102. package/src/locales/ru.json +727 -0
  103. package/src/locales/tr.json +727 -0
  104. package/src/locales/zh-CN.json +727 -0
  105. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  106. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  107. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  108. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  109. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  110. package/src/pages/Admin/Capacity/Index.vue +134 -134
  111. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  112. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  113. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  114. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  115. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  116. package/src/pages/Admin/Departments/Form.vue +75 -75
  117. package/src/pages/Admin/Departments/Index.vue +110 -109
  118. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  119. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  120. package/src/pages/Admin/Import/Connect.vue +0 -1
  121. package/src/pages/Admin/Import/Index.vue +1 -1
  122. package/src/pages/Admin/Import/Progress.vue +1 -1
  123. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  124. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  125. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  126. package/src/pages/Admin/Macros/Index.vue +448 -448
  127. package/src/pages/Admin/Plugins/Index.vue +327 -327
  128. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  129. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  130. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  131. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  132. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  133. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  134. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  135. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  136. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  138. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  139. package/src/pages/Admin/Reports.vue +206 -206
  140. package/src/pages/Admin/Roles/Form.vue +71 -71
  141. package/src/pages/Admin/Roles/Index.vue +122 -122
  142. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  143. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  144. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  145. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  146. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  147. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  148. package/src/pages/Admin/Settings.vue +1008 -468
  149. package/src/pages/Admin/Skills/Form.vue +53 -53
  150. package/src/pages/Admin/Skills/Index.vue +94 -94
  151. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  152. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  153. package/src/pages/Admin/Statuses/Form.vue +114 -114
  154. package/src/pages/Admin/Statuses/Index.vue +153 -153
  155. package/src/pages/Admin/Tags/Index.vue +191 -191
  156. package/src/pages/Admin/Tickets/Index.vue +126 -91
  157. package/src/pages/Admin/Tickets/Show.vue +29 -0
  158. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  159. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  160. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  161. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  162. package/src/pages/Admin/Workflows/Index.vue +235 -0
  163. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  164. package/src/pages/Agent/TicketIndex.vue +112 -88
  165. package/src/pages/Agent/TicketShow.vue +192 -60
  166. package/src/pages/Customer/Create.vue +1 -1
  167. package/src/pages/Customer/Index.vue +31 -31
  168. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  169. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  170. package/src/pages/Customer/Show.vue +69 -63
  171. package/src/pages/Guest/Create.vue +40 -15
  172. package/src/pages/Guest/Show.vue +124 -93
  173. package/src/plugin.js +25 -0
  174. package/src/utils/mentionHighlight.js +24 -0
  175. package/src/utils/sanitizeHtml.js +78 -64
  176. package/src/widget/EscalatedWidget.vue +804 -0
  177. package/src/widget/index.js +254 -0
  178. package/src/pages/Admin/Automations/Form.vue +0 -184
  179. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,206 +1,206 @@
1
- <script setup>
2
- import EscalatedLayout from '../../components/EscalatedLayout.vue';
3
- import StatsCard from '../../components/StatsCard.vue';
4
- import PluginSlot from '../../components/PluginSlot.vue';
5
- import { router, Link } from '@inertiajs/vue3';
6
- import { usePluginExtensions } from '../../composables/usePluginExtensions';
7
-
8
- const props = defineProps({
9
- period_days: Number,
10
- total_tickets: Number,
11
- resolved_tickets: Number,
12
- avg_first_response_hours: Number,
13
- sla_breach_count: Number,
14
- by_status: Object,
15
- by_priority: Object,
16
- csat: { type: Object, default: () => ({}) },
17
- });
18
-
19
- function changePeriod(days) {
20
- router.get(route('escalated.admin.reports'), { days }, { preserveState: true });
21
- }
22
-
23
- function renderStars(rating) {
24
- return Array.from({ length: 5 }, (_, i) => (i < Math.round(rating) ? 'filled' : 'empty'));
25
- }
26
-
27
- const { getPageComponents, reportWidgets } = usePluginExtensions();
28
- </script>
29
-
30
- <template>
31
- <EscalatedLayout title="Reports">
32
- <!-- Sub-report navigation -->
33
- <div
34
- class="mb-6 flex items-center gap-3 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] p-3"
35
- >
36
- <span class="text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
37
- >Detailed Reports:</span
38
- >
39
- <Link
40
- :href="route('escalated.admin.reports.dashboard')"
41
- class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
42
- >
43
- Dashboard
44
- </Link>
45
- <Link
46
- :href="route('escalated.admin.reports.agents')"
47
- class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
48
- >
49
- Agent Metrics
50
- </Link>
51
- <Link
52
- :href="route('escalated.admin.reports.sla')"
53
- class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
54
- >
55
- SLA Report
56
- </Link>
57
- <Link
58
- :href="route('escalated.admin.reports.csat')"
59
- class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
60
- >
61
- CSAT Report
62
- </Link>
63
- </div>
64
-
65
- <div class="mb-6 flex gap-2">
66
- <button
67
- v-for="d in [7, 30, 90]"
68
- :key="d"
69
- :class="[
70
- 'rounded-lg px-3.5 py-1.5 text-sm font-medium transition-all',
71
- period_days === d
72
- ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] text-white shadow-lg shadow-[var(--esc-panel-bg)]/20'
73
- : 'border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]',
74
- ]"
75
- @click="changePeriod(d)"
76
- >
77
- Last {{ d }} days
78
- </button>
79
- </div>
80
- <div class="mb-8 grid grid-cols-2 gap-4 md:grid-cols-4">
81
- <StatsCard label="Total Tickets" :value="total_tickets" color="indigo" />
82
- <StatsCard label="Resolved" :value="resolved_tickets" color="green" />
83
- <StatsCard label="Avg First Response" :value="`${avg_first_response_hours}h`" color="yellow" />
84
- <StatsCard label="SLA Breaches" :value="sla_breach_count" color="red" />
85
- </div>
86
- <div class="grid grid-cols-1 gap-6 md:grid-cols-2 lg:grid-cols-3">
87
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
88
- <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">By Status</h3>
89
- <template v-if="by_status && Object.keys(by_status).length">
90
- <div
91
- v-for="(count, status) in by_status"
92
- :key="status"
93
- class="mb-2.5 flex items-center justify-between"
94
- >
95
- <span class="text-sm capitalize text-[var(--esc-panel-text-tertiary)]">{{
96
- status.replace('_', ' ')
97
- }}</span>
98
- <span class="text-sm font-semibold text-[var(--esc-panel-text)]">{{ count }}</span>
99
- </div>
100
- </template>
101
- <div v-else class="flex flex-col items-center py-6 text-center">
102
- <svg
103
- class="mb-2 h-8 w-8 text-[var(--esc-panel-text-muted)]"
104
- fill="none"
105
- stroke="currentColor"
106
- stroke-width="1.5"
107
- viewBox="0 0 24 24"
108
- >
109
- <path
110
- stroke-linecap="round"
111
- stroke-linejoin="round"
112
- d="M3 13.125C3 12.504 3.504 12 4.125 12h2.25c.621 0 1.125.504 1.125 1.125v6.75C7.5 20.496 6.996 21 6.375 21h-2.25A1.125 1.125 0 013 19.875v-6.75zM9.75 8.625c0-.621.504-1.125 1.125-1.125h2.25c.621 0 1.125.504 1.125 1.125v11.25c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V8.625zM16.5 4.125c0-.621.504-1.125 1.125-1.125h2.25C20.496 3 21 3.504 21 4.125v15.75c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V4.125z"
113
- />
114
- </svg>
115
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No ticket data for this period</p>
116
- </div>
117
- </div>
118
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
119
- <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">By Priority</h3>
120
- <template v-if="by_priority && Object.keys(by_priority).length">
121
- <div
122
- v-for="(count, priority) in by_priority"
123
- :key="priority"
124
- class="mb-2.5 flex items-center justify-between"
125
- >
126
- <span class="text-sm capitalize text-[var(--esc-panel-text-tertiary)]">{{ priority }}</span>
127
- <span class="text-sm font-semibold text-[var(--esc-panel-text)]">{{ count }}</span>
128
- </div>
129
- </template>
130
- <div v-else class="flex flex-col items-center py-6 text-center">
131
- <svg
132
- class="mb-2 h-8 w-8 text-[var(--esc-panel-text-muted)]"
133
- fill="none"
134
- stroke="currentColor"
135
- stroke-width="1.5"
136
- viewBox="0 0 24 24"
137
- >
138
- <path
139
- stroke-linecap="round"
140
- stroke-linejoin="round"
141
- d="M3 4.5h14.25M3 9h9.75M3 13.5h5.25m5.25-.75L17.25 9m0 0L21 12.75M17.25 9v12"
142
- />
143
- </svg>
144
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No ticket data for this period</p>
145
- </div>
146
- </div>
147
- <!-- CSAT -->
148
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
149
- <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">Customer Satisfaction</h3>
150
- <template v-if="csat?.total > 0">
151
- <div class="mb-3 flex items-center gap-2">
152
- <div class="flex items-center gap-0.5">
153
- <svg
154
- v-for="(star, i) in renderStars(csat.average)"
155
- :key="i"
156
- class="h-5 w-5"
157
- :class="star === 'filled' ? 'text-amber-400' : 'text-[var(--esc-panel-text-muted)]'"
158
- fill="currentColor"
159
- viewBox="0 0 20 20"
160
- >
161
- <path
162
- d="M9.049 2.927c.3-.921 1.603-.921 1.902 0l1.07 3.292a1 1 0 00.95.69h3.462c.969 0 1.371 1.24.588 1.81l-2.8 2.034a1 1 0 00-.364 1.118l1.07 3.292c.3.921-.755 1.688-1.54 1.118l-2.8-2.034a1 1 0 00-1.175 0l-2.8 2.034c-.784.57-1.838-.197-1.539-1.118l1.07-3.292a1 1 0 00-.364-1.118L2.98 8.72c-.783-.57-.38-1.81.588-1.81h3.461a1 1 0 00.951-.69l1.07-3.292z"
163
- />
164
- </svg>
165
- </div>
166
- <span class="text-lg font-bold text-[var(--esc-panel-text)]">{{ csat.average }}</span>
167
- <span class="text-sm text-[var(--esc-panel-text-muted)]">({{ csat.total }} ratings)</span>
168
- </div>
169
- <div v-if="csat.breakdown && Object.keys(csat.breakdown).length" class="space-y-1.5">
170
- <div v-for="rating in [5, 4, 3, 2, 1]" :key="rating" class="flex items-center gap-2">
171
- <span class="w-3 text-xs text-[var(--esc-panel-text-muted)]">{{ rating }}</span>
172
- <div class="h-2 flex-1 overflow-hidden rounded-full bg-[var(--esc-panel-hover)]">
173
- <div
174
- class="h-full rounded-full bg-amber-400"
175
- :style="{
176
- width: `${csat.total ? ((csat.breakdown[rating] || 0) / csat.total) * 100 : 0}%`,
177
- }"
178
- ></div>
179
- </div>
180
- <span class="w-6 text-right text-xs text-[var(--esc-panel-text-muted)]">{{
181
- csat.breakdown[rating] || 0
182
- }}</span>
183
- </div>
184
- </div>
185
- </template>
186
- <div v-else class="flex flex-col items-center py-6 text-center">
187
- <svg
188
- class="mb-2 h-8 w-8 text-[var(--esc-panel-text-muted)]"
189
- fill="none"
190
- stroke="currentColor"
191
- stroke-width="1.5"
192
- viewBox="0 0 24 24"
193
- >
194
- <path
195
- stroke-linecap="round"
196
- stroke-linejoin="round"
197
- d="M11.48 3.499a.562.562 0 011.04 0l2.125 5.111a.563.563 0 00.475.345l5.518.442c.499.04.701.663.321.988l-4.204 3.602a.563.563 0 00-.182.557l1.285 5.385a.562.562 0 01-.84.61l-4.725-2.885a.563.563 0 00-.586 0L6.982 20.54a.562.562 0 01-.84-.61l1.285-5.386a.562.562 0 00-.182-.557l-4.204-3.602a.563.563 0 01.321-.988l5.518-.442a.563.563 0 00.475-.345L11.48 3.5z"
198
- />
199
- </svg>
200
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No ratings for this period</p>
201
- </div>
202
- </div>
203
- </div>
204
- <PluginSlot slot="admin.reports.footer" :components="getPageComponents('admin.reports', 'footer')" />
205
- </EscalatedLayout>
206
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../components/EscalatedLayout.vue';
3
+ import StatsCard from '../../components/StatsCard.vue';
4
+ import PluginSlot from '../../components/PluginSlot.vue';
5
+ import { router, Link } from '@inertiajs/vue3';
6
+ import { usePluginExtensions } from '../../composables/usePluginExtensions';
7
+
8
+ defineProps({
9
+ period_days: Number,
10
+ total_tickets: Number,
11
+ resolved_tickets: Number,
12
+ avg_first_response_hours: Number,
13
+ sla_breach_count: Number,
14
+ by_status: Object,
15
+ by_priority: Object,
16
+ csat: { type: Object, default: () => ({}) },
17
+ });
18
+
19
+ function changePeriod(days) {
20
+ router.get(route('escalated.admin.reports'), { days }, { preserveState: true });
21
+ }
22
+
23
+ function renderStars(rating) {
24
+ return Array.from({ length: 5 }, (_, i) => (i < Math.round(rating) ? 'filled' : 'empty'));
25
+ }
26
+
27
+ const { getPageComponents } = usePluginExtensions();
28
+ </script>
29
+
30
+ <template>
31
+ <EscalatedLayout title="Reports">
32
+ <!-- Sub-report navigation -->
33
+ <div
34
+ class="mb-6 flex items-center gap-3 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] p-3"
35
+ >
36
+ <span class="text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
37
+ >Detailed Reports:</span
38
+ >
39
+ <Link
40
+ :href="route('escalated.admin.reports.dashboard')"
41
+ class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
42
+ >
43
+ Dashboard
44
+ </Link>
45
+ <Link
46
+ :href="route('escalated.admin.reports.agents')"
47
+ class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
48
+ >
49
+ Agent Metrics
50
+ </Link>
51
+ <Link
52
+ :href="route('escalated.admin.reports.sla')"
53
+ class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
54
+ >
55
+ SLA Report
56
+ </Link>
57
+ <Link
58
+ :href="route('escalated.admin.reports.csat')"
59
+ class="rounded-md px-3 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
60
+ >
61
+ CSAT Report
62
+ </Link>
63
+ </div>
64
+
65
+ <div class="mb-6 flex gap-2">
66
+ <button
67
+ v-for="d in [7, 30, 90]"
68
+ :key="d"
69
+ :class="[
70
+ 'rounded-lg px-3.5 py-1.5 text-sm font-medium transition-all',
71
+ period_days === d
72
+ ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] text-white shadow-lg shadow-[var(--esc-panel-bg)]/20'
73
+ : 'border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]',
74
+ ]"
75
+ @click="changePeriod(d)"
76
+ >
77
+ Last {{ d }} days
78
+ </button>
79
+ </div>
80
+ <div class="mb-8 grid grid-cols-2 gap-4 md:grid-cols-4">
81
+ <StatsCard label="Total Tickets" :value="total_tickets" color="indigo" />
82
+ <StatsCard label="Resolved" :value="resolved_tickets" color="green" />
83
+ <StatsCard label="Avg First Response" :value="`${avg_first_response_hours}h`" color="yellow" />
84
+ <StatsCard label="SLA Breaches" :value="sla_breach_count" color="red" />
85
+ </div>
86
+ <div class="grid grid-cols-1 gap-6 md:grid-cols-2 lg:grid-cols-3">
87
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
88
+ <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">By Status</h3>
89
+ <template v-if="by_status && Object.keys(by_status).length">
90
+ <div
91
+ v-for="(count, status) in by_status"
92
+ :key="status"
93
+ class="mb-2.5 flex items-center justify-between"
94
+ >
95
+ <span class="text-sm capitalize text-[var(--esc-panel-text-tertiary)]">{{
96
+ status.replace('_', ' ')
97
+ }}</span>
98
+ <span class="text-sm font-semibold text-[var(--esc-panel-text)]">{{ count }}</span>
99
+ </div>
100
+ </template>
101
+ <div v-else class="flex flex-col items-center py-6 text-center">
102
+ <svg
103
+ class="mb-2 h-8 w-8 text-[var(--esc-panel-text-muted)]"
104
+ fill="none"
105
+ stroke="currentColor"
106
+ stroke-width="1.5"
107
+ viewBox="0 0 24 24"
108
+ >
109
+ <path
110
+ stroke-linecap="round"
111
+ stroke-linejoin="round"
112
+ d="M3 13.125C3 12.504 3.504 12 4.125 12h2.25c.621 0 1.125.504 1.125 1.125v6.75C7.5 20.496 6.996 21 6.375 21h-2.25A1.125 1.125 0 013 19.875v-6.75zM9.75 8.625c0-.621.504-1.125 1.125-1.125h2.25c.621 0 1.125.504 1.125 1.125v11.25c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V8.625zM16.5 4.125c0-.621.504-1.125 1.125-1.125h2.25C20.496 3 21 3.504 21 4.125v15.75c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V4.125z"
113
+ />
114
+ </svg>
115
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No ticket data for this period</p>
116
+ </div>
117
+ </div>
118
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
119
+ <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">By Priority</h3>
120
+ <template v-if="by_priority && Object.keys(by_priority).length">
121
+ <div
122
+ v-for="(count, priority) in by_priority"
123
+ :key="priority"
124
+ class="mb-2.5 flex items-center justify-between"
125
+ >
126
+ <span class="text-sm capitalize text-[var(--esc-panel-text-tertiary)]">{{ priority }}</span>
127
+ <span class="text-sm font-semibold text-[var(--esc-panel-text)]">{{ count }}</span>
128
+ </div>
129
+ </template>
130
+ <div v-else class="flex flex-col items-center py-6 text-center">
131
+ <svg
132
+ class="mb-2 h-8 w-8 text-[var(--esc-panel-text-muted)]"
133
+ fill="none"
134
+ stroke="currentColor"
135
+ stroke-width="1.5"
136
+ viewBox="0 0 24 24"
137
+ >
138
+ <path
139
+ stroke-linecap="round"
140
+ stroke-linejoin="round"
141
+ d="M3 4.5h14.25M3 9h9.75M3 13.5h5.25m5.25-.75L17.25 9m0 0L21 12.75M17.25 9v12"
142
+ />
143
+ </svg>
144
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No ticket data for this period</p>
145
+ </div>
146
+ </div>
147
+ <!-- CSAT -->
148
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
149
+ <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">Customer Satisfaction</h3>
150
+ <template v-if="csat?.total > 0">
151
+ <div class="mb-3 flex items-center gap-2">
152
+ <div class="flex items-center gap-0.5">
153
+ <svg
154
+ v-for="(star, i) in renderStars(csat.average)"
155
+ :key="i"
156
+ class="h-5 w-5"
157
+ :class="star === 'filled' ? 'text-amber-400' : 'text-[var(--esc-panel-text-muted)]'"
158
+ fill="currentColor"
159
+ viewBox="0 0 20 20"
160
+ >
161
+ <path
162
+ d="M9.049 2.927c.3-.921 1.603-.921 1.902 0l1.07 3.292a1 1 0 00.95.69h3.462c.969 0 1.371 1.24.588 1.81l-2.8 2.034a1 1 0 00-.364 1.118l1.07 3.292c.3.921-.755 1.688-1.54 1.118l-2.8-2.034a1 1 0 00-1.175 0l-2.8 2.034c-.784.57-1.838-.197-1.539-1.118l1.07-3.292a1 1 0 00-.364-1.118L2.98 8.72c-.783-.57-.38-1.81.588-1.81h3.461a1 1 0 00.951-.69l1.07-3.292z"
163
+ />
164
+ </svg>
165
+ </div>
166
+ <span class="text-lg font-bold text-[var(--esc-panel-text)]">{{ csat.average }}</span>
167
+ <span class="text-sm text-[var(--esc-panel-text-muted)]">({{ csat.total }} ratings)</span>
168
+ </div>
169
+ <div v-if="csat.breakdown && Object.keys(csat.breakdown).length" class="space-y-1.5">
170
+ <div v-for="rating in [5, 4, 3, 2, 1]" :key="rating" class="flex items-center gap-2">
171
+ <span class="w-3 text-xs text-[var(--esc-panel-text-muted)]">{{ rating }}</span>
172
+ <div class="h-2 flex-1 overflow-hidden rounded-full bg-[var(--esc-panel-hover)]">
173
+ <div
174
+ class="h-full rounded-full bg-amber-400"
175
+ :style="{
176
+ width: `${csat.total ? ((csat.breakdown[rating] || 0) / csat.total) * 100 : 0}%`,
177
+ }"
178
+ ></div>
179
+ </div>
180
+ <span class="w-6 text-right text-xs text-[var(--esc-panel-text-muted)]">{{
181
+ csat.breakdown[rating] || 0
182
+ }}</span>
183
+ </div>
184
+ </div>
185
+ </template>
186
+ <div v-else class="flex flex-col items-center py-6 text-center">
187
+ <svg
188
+ class="mb-2 h-8 w-8 text-[var(--esc-panel-text-muted)]"
189
+ fill="none"
190
+ stroke="currentColor"
191
+ stroke-width="1.5"
192
+ viewBox="0 0 24 24"
193
+ >
194
+ <path
195
+ stroke-linecap="round"
196
+ stroke-linejoin="round"
197
+ d="M11.48 3.499a.562.562 0 011.04 0l2.125 5.111a.563.563 0 00.475.345l5.518.442c.499.04.701.663.321.988l-4.204 3.602a.563.563 0 00-.182.557l1.285 5.385a.562.562 0 01-.84.61l-4.725-2.885a.563.563 0 00-.586 0L6.982 20.54a.562.562 0 01-.84-.61l1.285-5.386a.562.562 0 00-.182-.557l-4.204-3.602a.563.563 0 01.321-.988l5.518-.442a.563.563 0 00.475-.345L11.48 3.5z"
198
+ />
199
+ </svg>
200
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No ratings for this period</p>
201
+ </div>
202
+ </div>
203
+ </div>
204
+ <PluginSlot slot="admin.reports.footer" :components="getPageComponents('admin.reports', 'footer')" />
205
+ </EscalatedLayout>
206
+ </template>
@@ -1,71 +1,71 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import PermissionMatrix from '../../../components/PermissionMatrix.vue';
4
- import { useForm } from '@inertiajs/vue3';
5
-
6
- const props = defineProps({
7
- role: { type: Object, default: null },
8
- permissions: { type: Object, default: () => ({}) },
9
- });
10
-
11
- const form = useForm({
12
- name: props.role?.name || '',
13
- description: props.role?.description || '',
14
- permissions: props.role?.permissions?.map((p) => p.id) || [],
15
- });
16
-
17
- function submit() {
18
- if (props.role) {
19
- form.put(route('escalated.admin.roles.update', props.role.id));
20
- } else {
21
- form.post(route('escalated.admin.roles.store'));
22
- }
23
- }
24
- </script>
25
-
26
- <template>
27
- <EscalatedLayout :title="role ? 'Edit Role' : 'New Role'">
28
- <form
29
- class="mx-auto max-w-3xl space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
30
- @submit.prevent="submit"
31
- >
32
- <div>
33
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
34
- <input
35
- v-model="form.name"
36
- type="text"
37
- required
38
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
39
- />
40
- <div v-if="form.errors.name" class="mt-1 text-sm text-rose-400">{{ form.errors.name }}</div>
41
- </div>
42
-
43
- <div>
44
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Description</label>
45
- <textarea
46
- v-model="form.description"
47
- rows="2"
48
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
49
- ></textarea>
50
- </div>
51
-
52
- <div>
53
- <label class="mb-2 block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Permissions</label>
54
- <PermissionMatrix v-model="form.permissions" :permissions="permissions" />
55
- <div v-if="form.errors.permissions" class="mt-1 text-sm text-rose-400">
56
- {{ form.errors.permissions }}
57
- </div>
58
- </div>
59
-
60
- <div class="flex justify-end">
61
- <button
62
- type="submit"
63
- :disabled="form.processing"
64
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
65
- >
66
- {{ role ? 'Update' : 'Create' }}
67
- </button>
68
- </div>
69
- </form>
70
- </EscalatedLayout>
71
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import PermissionMatrix from '../../../components/PermissionMatrix.vue';
4
+ import { useForm } from '@inertiajs/vue3';
5
+
6
+ const props = defineProps({
7
+ role: { type: Object, default: null },
8
+ permissions: { type: Object, default: () => ({}) },
9
+ });
10
+
11
+ const form = useForm({
12
+ name: props.role?.name || '',
13
+ description: props.role?.description || '',
14
+ permissions: props.role?.permissions?.map((p) => p.id) || [],
15
+ });
16
+
17
+ function submit() {
18
+ if (props.role) {
19
+ form.put(route('escalated.admin.roles.update', props.role.id));
20
+ } else {
21
+ form.post(route('escalated.admin.roles.store'));
22
+ }
23
+ }
24
+ </script>
25
+
26
+ <template>
27
+ <EscalatedLayout :title="role ? 'Edit Role' : 'New Role'">
28
+ <form
29
+ class="mx-auto max-w-3xl space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
30
+ @submit.prevent="submit"
31
+ >
32
+ <div>
33
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
34
+ <input
35
+ v-model="form.name"
36
+ type="text"
37
+ required
38
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
39
+ />
40
+ <div v-if="form.errors.name" class="mt-1 text-sm text-rose-400">{{ form.errors.name }}</div>
41
+ </div>
42
+
43
+ <div>
44
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Description</label>
45
+ <textarea
46
+ v-model="form.description"
47
+ rows="2"
48
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
49
+ ></textarea>
50
+ </div>
51
+
52
+ <div>
53
+ <label class="mb-2 block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Permissions</label>
54
+ <PermissionMatrix v-model="form.permissions" :permissions="permissions" />
55
+ <div v-if="form.errors.permissions" class="mt-1 text-sm text-rose-400">
56
+ {{ form.errors.permissions }}
57
+ </div>
58
+ </div>
59
+
60
+ <div class="flex justify-end">
61
+ <button
62
+ type="submit"
63
+ :disabled="form.processing"
64
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
65
+ >
66
+ {{ role ? 'Update' : 'Create' }}
67
+ </button>
68
+ </div>
69
+ </form>
70
+ </EscalatedLayout>
71
+ </template>