@escalated-dev/escalated 0.7.0 → 0.7.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -21
- package/README.md +31 -0
- package/package.json +12 -6
- package/src/components/ActiveChatsPanel.vue +246 -0
- package/src/components/ActivityTimeline.stories.js +55 -55
- package/src/components/ActivityTimeline.vue +83 -83
- package/src/components/AdminDashboard.stories.js +1423 -1095
- package/src/components/AgentLoadIndicator.stories.js +37 -37
- package/src/components/AgentLoadIndicator.vue +49 -49
- package/src/components/AgentPerformanceCard.vue +44 -44
- package/src/components/ArticleEditor.vue +82 -82
- package/src/components/AssigneeSelect.vue +37 -37
- package/src/components/AttachmentList.vue +13 -1
- package/src/components/AuditLogEntry.vue +95 -95
- package/src/components/BulkActionBar.vue +166 -166
- package/src/components/CategoryTree.vue +89 -89
- package/src/components/ChartWidget.vue +46 -46
- package/src/components/ChatActionBar.vue +226 -0
- package/src/components/ChatBubble.vue +162 -0
- package/src/components/ChatComposer.vue +308 -0
- package/src/components/ChatQueue.vue +222 -0
- package/src/components/ChatThread.vue +197 -0
- package/src/components/CollisionWarning.stories.js +30 -30
- package/src/components/CollisionWarning.vue +68 -68
- package/src/components/ConditionalFieldRules.vue +135 -135
- package/src/components/ContextPanel.vue +66 -66
- package/src/components/ContextPanelSection.vue +65 -65
- package/src/components/CustomFieldRenderer.vue +159 -159
- package/src/components/EscalatedLayout.vue +29 -6
- package/src/components/FileDropzone.vue +57 -57
- package/src/components/FollowButton.stories.js +30 -30
- package/src/components/FollowButton.vue +88 -88
- package/src/components/KeyboardShortcutHelp.vue +213 -213
- package/src/components/KnowledgePanel.vue +122 -122
- package/src/components/KpiCard.stories.js +32 -32
- package/src/components/KpiCard.vue +88 -88
- package/src/components/MacroDropdown.vue +150 -150
- package/src/components/MentionDropdown.vue +154 -0
- package/src/components/MetricComparison.vue +89 -0
- package/src/components/PercentileChart.vue +67 -0
- package/src/components/PeriodSelector.vue +98 -0
- package/src/components/PermissionMatrix.vue +107 -107
- package/src/components/PinnedNotes.vue +129 -129
- package/src/components/PluginSlot.vue +68 -62
- package/src/components/PresenceIndicator.vue +46 -2
- package/src/components/PriorityBadge.stories.js +33 -33
- package/src/components/PriorityBadge.vue +46 -46
- package/src/components/ReplyComposer.vue +81 -18
- package/src/components/ReplyThread.vue +40 -2
- package/src/components/ReportChart.vue +395 -0
- package/src/components/ReportExportButton.vue +108 -0
- package/src/components/SatisfactionRating.vue +180 -180
- package/src/components/SaveViewDialog.vue +172 -0
- package/src/components/SavedViewSidebar.vue +208 -0
- package/src/components/ScheduleEditor.vue +104 -104
- package/src/components/SideConversation.vue +165 -165
- package/src/components/SideConversationList.vue +147 -147
- package/src/components/SkillTagManager.vue +79 -79
- package/src/components/SlaComplianceChart.vue +46 -53
- package/src/components/SlaTimer.stories.js +35 -35
- package/src/components/SlaTimer.vue +62 -62
- package/src/components/SnoozeButton.vue +247 -0
- package/src/components/StatsCard.stories.js +24 -24
- package/src/components/StatsCard.vue +58 -58
- package/src/components/StatusBadge.stories.js +53 -53
- package/src/components/StatusBadge.vue +78 -78
- package/src/components/TagSelect.vue +84 -84
- package/src/components/TicketFilters.vue +270 -225
- package/src/components/TicketLinkPanel.vue +193 -193
- package/src/components/TicketList.vue +655 -594
- package/src/components/TicketMergeDialog.vue +157 -157
- package/src/components/TicketSplitDialog.vue +98 -0
- package/src/components/TotpInput.stories.js +9 -9
- package/src/components/TotpInput.vue +81 -81
- package/src/components/TwoFactorSetup.vue +113 -113
- package/src/components/VariableTokenInput.vue +111 -0
- package/src/components/WorkflowActionConfig.vue +287 -0
- package/src/components/WorkflowActionList.vue +350 -0
- package/src/components/WorkflowConditionBuilder.vue +265 -0
- package/src/components/WorkflowTriggerSelector.vue +125 -0
- package/src/composables/useChat.js +187 -0
- package/src/composables/useI18n.js +80 -80
- package/src/composables/useKeyboardShortcuts.js +46 -46
- package/src/composables/useMentions.js +134 -0
- package/src/composables/usePluginExtensions.js +159 -159
- package/src/composables/usePluginHooks.js +65 -65
- package/src/composables/useRealtime.js +182 -0
- package/src/defineEscalatedPlugin.js +76 -76
- package/src/index.js +84 -72
- package/src/locales/ar.json +727 -0
- package/src/locales/de.json +678 -430
- package/src/locales/en.json +717 -455
- package/src/locales/es.json +679 -430
- package/src/locales/fr.json +680 -431
- package/src/locales/index.js +12 -2
- package/src/locales/it.json +727 -0
- package/src/locales/ja.json +727 -0
- package/src/locales/ko.json +727 -0
- package/src/locales/nl.json +727 -0
- package/src/locales/pl.json +727 -0
- package/src/locales/pt-BR.json +727 -0
- package/src/locales/ru.json +727 -0
- package/src/locales/tr.json +727 -0
- package/src/locales/zh-CN.json +727 -0
- package/src/pages/Admin/ApiTokens/Index.vue +381 -381
- package/src/pages/Admin/AuditLog/Index.vue +154 -154
- package/src/pages/Admin/BusinessHours/Form.vue +172 -172
- package/src/pages/Admin/BusinessHours/Index.vue +113 -113
- package/src/pages/Admin/CannedResponses/Index.vue +127 -127
- package/src/pages/Admin/Capacity/Index.vue +134 -134
- package/src/pages/Admin/CustomFields/Form.vue +195 -195
- package/src/pages/Admin/CustomFields/Index.vue +134 -134
- package/src/pages/Admin/CustomObjects/Form.vue +202 -202
- package/src/pages/Admin/CustomObjects/Index.vue +127 -127
- package/src/pages/Admin/CustomObjects/Records.vue +228 -228
- package/src/pages/Admin/Departments/Form.vue +75 -75
- package/src/pages/Admin/Departments/Index.vue +110 -109
- package/src/pages/Admin/EscalationRules/Form.vue +157 -157
- package/src/pages/Admin/EscalationRules/Index.vue +178 -178
- package/src/pages/Admin/Import/Connect.vue +0 -1
- package/src/pages/Admin/Import/Index.vue +1 -1
- package/src/pages/Admin/Import/Progress.vue +1 -1
- package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
- package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
- package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
- package/src/pages/Admin/Macros/Index.vue +448 -448
- package/src/pages/Admin/Plugins/Index.vue +327 -327
- package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
- package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
- package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
- package/src/pages/Admin/Reports/Cohorts.vue +180 -0
- package/src/pages/Admin/Reports/Comparison.vue +141 -0
- package/src/pages/Admin/Reports/CsatReport.vue +127 -127
- package/src/pages/Admin/Reports/Dashboard.vue +36 -21
- package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
- package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
- package/src/pages/Admin/Reports/SlaReport.vue +162 -166
- package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
- package/src/pages/Admin/Reports.vue +206 -206
- package/src/pages/Admin/Roles/Form.vue +71 -71
- package/src/pages/Admin/Roles/Index.vue +122 -122
- package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
- package/src/pages/Admin/Settings/DataRetention.vue +182 -182
- package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
- package/src/pages/Admin/Settings/Sandbox.vue +135 -135
- package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
- package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
- package/src/pages/Admin/Settings.vue +1008 -468
- package/src/pages/Admin/Skills/Form.vue +53 -53
- package/src/pages/Admin/Skills/Index.vue +94 -94
- package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
- package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
- package/src/pages/Admin/Statuses/Form.vue +114 -114
- package/src/pages/Admin/Statuses/Index.vue +153 -153
- package/src/pages/Admin/Tags/Index.vue +191 -191
- package/src/pages/Admin/Tickets/Index.vue +126 -91
- package/src/pages/Admin/Tickets/Show.vue +29 -0
- package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
- package/src/pages/Admin/Webhooks/Form.vue +110 -110
- package/src/pages/Admin/Webhooks/Index.vue +136 -136
- package/src/pages/Admin/Workflows/Builder.vue +207 -0
- package/src/pages/Admin/Workflows/Index.vue +235 -0
- package/src/pages/Admin/Workflows/Logs.vue +286 -0
- package/src/pages/Agent/TicketIndex.vue +112 -88
- package/src/pages/Agent/TicketShow.vue +192 -60
- package/src/pages/Customer/Create.vue +1 -1
- package/src/pages/Customer/Index.vue +31 -31
- package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
- package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
- package/src/pages/Customer/Show.vue +69 -63
- package/src/pages/Guest/Create.vue +40 -15
- package/src/pages/Guest/Show.vue +124 -93
- package/src/plugin.js +25 -0
- package/src/utils/mentionHighlight.js +24 -0
- package/src/utils/sanitizeHtml.js +78 -64
- package/src/widget/EscalatedWidget.vue +804 -0
- package/src/widget/index.js +254 -0
- package/src/pages/Admin/Automations/Form.vue +0 -184
- package/src/pages/Admin/Automations/Index.vue +0 -129
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import { inject, computed } from 'vue';
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const props = defineProps({
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status: { type: String, required: true },
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customStatus: { type: Object, default: null },
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const escDark = inject(
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const darkConfig = {
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open: { label: 'Open', color: 'bg-cyan-500/10 text-white ring-1 ring-cyan-500/20' },
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in_progress: { label: 'In Progress', color: 'bg-violet-500/10 text-violet-400 ring-1 ring-violet-500/20' },
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waiting_on_customer: {
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label: 'Waiting on Customer',
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color: 'bg-amber-500/10 text-amber-400 ring-1 ring-amber-500/20',
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waiting_on_agent: {
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label: 'Waiting on Agent',
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color: 'bg-orange-500/10 text-orange-400 ring-1 ring-orange-500/20',
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},
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escalated: { label: 'Escalated', color: 'bg-rose-500/10 text-rose-400 ring-1 ring-rose-500/20' },
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resolved: { label: 'Resolved', color: 'bg-emerald-500/10 text-emerald-400 ring-1 ring-emerald-500/20' },
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closed: { label: 'Closed', color: 'bg-gray-500/10 text-gray-400 ring-1 ring-gray-500/20' },
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reopened: { label: 'Reopened', color: 'bg-cyan-500/10 text-white ring-1 ring-cyan-500/20' },
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open: { label: 'Open', color: 'bg-blue-100 text-blue-800' },
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in_progress: { label: 'In Progress', color: 'bg-purple-100 text-purple-800' },
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waiting_on_customer: { label: 'Waiting on Customer', color: 'bg-yellow-100 text-yellow-800' },
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waiting_on_agent: { label: 'Waiting on Agent', color: 'bg-orange-100 text-orange-800' },
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escalated: { label: 'Escalated', color: 'bg-red-100 text-red-800' },
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resolved: { label: 'Resolved', color: 'bg-green-100 text-green-800' },
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closed: { label: 'Closed', color: 'bg-gray-100 text-gray-800' },
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reopened: { label: 'Reopened', color: 'bg-blue-100 text-blue-800' },
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:aria-label="'Status: ' + config.label"
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:class="['inline-flex items-center rounded-full px-2.5 py-0.5 text-xs font-medium', config.color]"
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color: config.customColor,
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boxShadow: 'inset 0 0 0 1px ' + config.customColor + '33',
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const props = defineProps({
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status: { type: String, required: true },
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customStatus: { type: Object, default: null },
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const darkConfig = {
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open: { label: 'Open', color: 'bg-cyan-500/10 text-white ring-1 ring-cyan-500/20' },
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in_progress: { label: 'In Progress', color: 'bg-violet-500/10 text-violet-400 ring-1 ring-violet-500/20' },
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waiting_on_customer: {
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label: 'Waiting on Customer',
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color: 'bg-amber-500/10 text-amber-400 ring-1 ring-amber-500/20',
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waiting_on_agent: {
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label: 'Waiting on Agent',
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color: 'bg-orange-500/10 text-orange-400 ring-1 ring-orange-500/20',
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escalated: { label: 'Escalated', color: 'bg-rose-500/10 text-rose-400 ring-1 ring-rose-500/20' },
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resolved: { label: 'Resolved', color: 'bg-emerald-500/10 text-emerald-400 ring-1 ring-emerald-500/20' },
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closed: { label: 'Closed', color: 'bg-gray-500/10 text-gray-400 ring-1 ring-gray-500/20' },
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reopened: { label: 'Reopened', color: 'bg-cyan-500/10 text-white ring-1 ring-cyan-500/20' },
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open: { label: 'Open', color: 'bg-blue-100 text-blue-800' },
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in_progress: { label: 'In Progress', color: 'bg-purple-100 text-purple-800' },
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waiting_on_customer: { label: 'Waiting on Customer', color: 'bg-yellow-100 text-yellow-800' },
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waiting_on_agent: { label: 'Waiting on Agent', color: 'bg-orange-100 text-orange-800' },
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escalated: { label: 'Escalated', color: 'bg-red-100 text-red-800' },
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resolved: { label: 'Resolved', color: 'bg-green-100 text-green-800' },
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closed: { label: 'Closed', color: 'bg-gray-100 text-gray-800' },
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reopened: { label: 'Reopened', color: 'bg-blue-100 text-blue-800' },
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const fallback = { label: props.status, color: 'bg-gray-100 text-gray-800' };
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const darkFallback = { label: props.status, color: 'bg-gray-500/10 text-gray-400 ring-1 ring-gray-500/20' };
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const config = computed(() => {
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label: props.customStatus.label || props.status,
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const map = escDark.value ? darkConfig : lightConfig;
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return map[props.status] || fb;
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:class="['inline-flex items-center rounded-full px-2.5 py-0.5 text-xs font-medium', config.color]"
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:style="
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color: config.customColor,
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boxShadow: 'inset 0 0 0 1px ' + config.customColor + '33',
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});
|
|
8
|
-
|
|
9
|
-
const emit = defineEmits(['update:modelValue']);
|
|
10
|
-
const dark = inject(
|
|
11
|
-
'esc-dark',
|
|
12
|
-
computed(() => false),
|
|
13
|
-
);
|
|
14
|
-
|
|
15
|
-
const search = ref('');
|
|
16
|
-
|
|
17
|
-
const filteredTags = computed(() => {
|
|
18
|
-
if (!search.value) return props.tags;
|
|
19
|
-
const q = search.value.toLowerCase();
|
|
20
|
-
return props.tags.filter((t) => t.name.toLowerCase().includes(q));
|
|
21
|
-
});
|
|
22
|
-
|
|
23
|
-
function toggle(tagId) {
|
|
24
|
-
const current = [...props.modelValue];
|
|
25
|
-
const index = current.indexOf(tagId);
|
|
26
|
-
if (index >= 0) {
|
|
27
|
-
current.splice(index, 1);
|
|
28
|
-
} else {
|
|
29
|
-
current.push(tagId);
|
|
30
|
-
}
|
|
31
|
-
emit('update:modelValue', current);
|
|
32
|
-
}
|
|
33
|
-
|
|
34
|
-
function isSelected(tagId) {
|
|
35
|
-
return props.modelValue.includes(tagId);
|
|
36
|
-
}
|
|
37
|
-
</script>
|
|
38
|
-
|
|
39
|
-
<template>
|
|
40
|
-
<div>
|
|
41
|
-
<label
|
|
42
|
-
:class="['mb-1 block text-xs font-medium', dark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-600']"
|
|
43
|
-
>Tags</label
|
|
44
|
-
>
|
|
45
|
-
<input
|
|
46
|
-
v-model="search"
|
|
47
|
-
type="text"
|
|
48
|
-
placeholder="Filter tags..."
|
|
49
|
-
:class="[
|
|
50
|
-
'mb-2 w-full rounded-md border px-2 py-1 text-xs focus:outline-none',
|
|
51
|
-
dark
|
|
52
|
-
? 'border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:ring-1 focus:ring-[var(--esc-panel-border-input)]'
|
|
53
|
-
: 'border-gray-300 focus:border-blue-500',
|
|
54
|
-
]"
|
|
55
|
-
/>
|
|
56
|
-
<div class="flex flex-wrap gap-1">
|
|
57
|
-
<button
|
|
58
|
-
v-for="tag in filteredTags"
|
|
59
|
-
:key="tag.id"
|
|
60
|
-
:class="[
|
|
61
|
-
'rounded-full px-2 py-0.5 text-xs font-medium transition-colors',
|
|
62
|
-
dark
|
|
63
|
-
? isSelected(tag.id)
|
|
64
|
-
? 'bg-[var(--esc-panel-active)] text-[var(--esc-panel-text)] ring-1 ring-[var(--esc-panel-border-input)]'
|
|
65
|
-
: 'bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-muted)] hover:bg-[var(--esc-panel-active)]'
|
|
66
|
-
: isSelected(tag.id)
|
|
67
|
-
? 'bg-blue-100 text-blue-700 ring-1 ring-blue-300'
|
|
68
|
-
: 'bg-gray-100 text-gray-600 hover:bg-gray-200',
|
|
69
|
-
]"
|
|
70
|
-
:style="
|
|
71
|
-
tag.color
|
|
72
|
-
? {
|
|
73
|
-
backgroundColor: isSelected(tag.id) ? tag.color + '33' : undefined,
|
|
74
|
-
color: isSelected(tag.id) ? tag.color : undefined,
|
|
75
|
-
}
|
|
76
|
-
: {}
|
|
77
|
-
"
|
|
78
|
-
@click="toggle(tag.id)"
|
|
79
|
-
>
|
|
80
|
-
{{ tag.name }}
|
|
81
|
-
</button>
|
|
82
|
-
</div>
|
|
83
|
-
</div>
|
|
84
|
-
</template>
|
|
1
|
+
<script setup>
|
|
2
|
+
import { ref, computed, inject } from 'vue';
|
|
3
|
+
|
|
4
|
+
const props = defineProps({
|
|
5
|
+
tags: { type: Array, required: true },
|
|
6
|
+
modelValue: { type: Array, default: () => [] },
|
|
7
|
+
});
|
|
8
|
+
|
|
9
|
+
const emit = defineEmits(['update:modelValue']);
|
|
10
|
+
const dark = inject(
|
|
11
|
+
'esc-dark',
|
|
12
|
+
computed(() => false),
|
|
13
|
+
);
|
|
14
|
+
|
|
15
|
+
const search = ref('');
|
|
16
|
+
|
|
17
|
+
const filteredTags = computed(() => {
|
|
18
|
+
if (!search.value) return props.tags;
|
|
19
|
+
const q = search.value.toLowerCase();
|
|
20
|
+
return props.tags.filter((t) => t.name.toLowerCase().includes(q));
|
|
21
|
+
});
|
|
22
|
+
|
|
23
|
+
function toggle(tagId) {
|
|
24
|
+
const current = [...props.modelValue];
|
|
25
|
+
const index = current.indexOf(tagId);
|
|
26
|
+
if (index >= 0) {
|
|
27
|
+
current.splice(index, 1);
|
|
28
|
+
} else {
|
|
29
|
+
current.push(tagId);
|
|
30
|
+
}
|
|
31
|
+
emit('update:modelValue', current);
|
|
32
|
+
}
|
|
33
|
+
|
|
34
|
+
function isSelected(tagId) {
|
|
35
|
+
return props.modelValue.includes(tagId);
|
|
36
|
+
}
|
|
37
|
+
</script>
|
|
38
|
+
|
|
39
|
+
<template>
|
|
40
|
+
<div>
|
|
41
|
+
<label
|
|
42
|
+
:class="['mb-1 block text-xs font-medium', dark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-600']"
|
|
43
|
+
>Tags</label
|
|
44
|
+
>
|
|
45
|
+
<input
|
|
46
|
+
v-model="search"
|
|
47
|
+
type="text"
|
|
48
|
+
placeholder="Filter tags..."
|
|
49
|
+
:class="[
|
|
50
|
+
'mb-2 w-full rounded-md border px-2 py-1 text-xs focus:outline-none',
|
|
51
|
+
dark
|
|
52
|
+
? 'border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:ring-1 focus:ring-[var(--esc-panel-border-input)]'
|
|
53
|
+
: 'border-gray-300 focus:border-blue-500',
|
|
54
|
+
]"
|
|
55
|
+
/>
|
|
56
|
+
<div class="flex flex-wrap gap-1">
|
|
57
|
+
<button
|
|
58
|
+
v-for="tag in filteredTags"
|
|
59
|
+
:key="tag.id"
|
|
60
|
+
:class="[
|
|
61
|
+
'rounded-full px-2 py-0.5 text-xs font-medium transition-colors',
|
|
62
|
+
dark
|
|
63
|
+
? isSelected(tag.id)
|
|
64
|
+
? 'bg-[var(--esc-panel-active)] text-[var(--esc-panel-text)] ring-1 ring-[var(--esc-panel-border-input)]'
|
|
65
|
+
: 'bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-muted)] hover:bg-[var(--esc-panel-active)]'
|
|
66
|
+
: isSelected(tag.id)
|
|
67
|
+
? 'bg-blue-100 text-blue-700 ring-1 ring-blue-300'
|
|
68
|
+
: 'bg-gray-100 text-gray-600 hover:bg-gray-200',
|
|
69
|
+
]"
|
|
70
|
+
:style="
|
|
71
|
+
tag.color
|
|
72
|
+
? {
|
|
73
|
+
backgroundColor: isSelected(tag.id) ? tag.color + '33' : undefined,
|
|
74
|
+
color: isSelected(tag.id) ? tag.color : undefined,
|
|
75
|
+
}
|
|
76
|
+
: {}
|
|
77
|
+
"
|
|
78
|
+
@click="toggle(tag.id)"
|
|
79
|
+
>
|
|
80
|
+
{{ tag.name }}
|
|
81
|
+
</button>
|
|
82
|
+
</div>
|
|
83
|
+
</div>
|
|
84
|
+
</template>
|