@escalated-dev/escalated 0.7.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (179) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +31 -0
  3. package/package.json +12 -6
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +29 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +79 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +80 -80
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/ar.json +727 -0
  91. package/src/locales/de.json +678 -430
  92. package/src/locales/en.json +717 -455
  93. package/src/locales/es.json +679 -430
  94. package/src/locales/fr.json +680 -431
  95. package/src/locales/index.js +12 -2
  96. package/src/locales/it.json +727 -0
  97. package/src/locales/ja.json +727 -0
  98. package/src/locales/ko.json +727 -0
  99. package/src/locales/nl.json +727 -0
  100. package/src/locales/pl.json +727 -0
  101. package/src/locales/pt-BR.json +727 -0
  102. package/src/locales/ru.json +727 -0
  103. package/src/locales/tr.json +727 -0
  104. package/src/locales/zh-CN.json +727 -0
  105. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  106. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  107. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  108. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  109. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  110. package/src/pages/Admin/Capacity/Index.vue +134 -134
  111. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  112. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  113. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  114. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  115. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  116. package/src/pages/Admin/Departments/Form.vue +75 -75
  117. package/src/pages/Admin/Departments/Index.vue +110 -109
  118. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  119. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  120. package/src/pages/Admin/Import/Connect.vue +0 -1
  121. package/src/pages/Admin/Import/Index.vue +1 -1
  122. package/src/pages/Admin/Import/Progress.vue +1 -1
  123. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  124. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  125. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  126. package/src/pages/Admin/Macros/Index.vue +448 -448
  127. package/src/pages/Admin/Plugins/Index.vue +327 -327
  128. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  129. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  130. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  131. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  132. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  133. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  134. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  135. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  136. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  138. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  139. package/src/pages/Admin/Reports.vue +206 -206
  140. package/src/pages/Admin/Roles/Form.vue +71 -71
  141. package/src/pages/Admin/Roles/Index.vue +122 -122
  142. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  143. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  144. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  145. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  146. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  147. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  148. package/src/pages/Admin/Settings.vue +1008 -468
  149. package/src/pages/Admin/Skills/Form.vue +53 -53
  150. package/src/pages/Admin/Skills/Index.vue +94 -94
  151. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  152. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  153. package/src/pages/Admin/Statuses/Form.vue +114 -114
  154. package/src/pages/Admin/Statuses/Index.vue +153 -153
  155. package/src/pages/Admin/Tags/Index.vue +191 -191
  156. package/src/pages/Admin/Tickets/Index.vue +126 -91
  157. package/src/pages/Admin/Tickets/Show.vue +29 -0
  158. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  159. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  160. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  161. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  162. package/src/pages/Admin/Workflows/Index.vue +235 -0
  163. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  164. package/src/pages/Agent/TicketIndex.vue +112 -88
  165. package/src/pages/Agent/TicketShow.vue +192 -60
  166. package/src/pages/Customer/Create.vue +1 -1
  167. package/src/pages/Customer/Index.vue +31 -31
  168. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  169. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  170. package/src/pages/Customer/Show.vue +69 -63
  171. package/src/pages/Guest/Create.vue +40 -15
  172. package/src/pages/Guest/Show.vue +124 -93
  173. package/src/plugin.js +25 -0
  174. package/src/utils/mentionHighlight.js +24 -0
  175. package/src/utils/sanitizeHtml.js +78 -64
  176. package/src/widget/EscalatedWidget.vue +804 -0
  177. package/src/widget/index.js +254 -0
  178. package/src/pages/Admin/Automations/Form.vue +0 -184
  179. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,109 +1,110 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { Link, router } from '@inertiajs/vue3';
4
-
5
- defineProps({ departments: Array });
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-
7
- function destroy(id) {
8
- if (confirm('Delete this department?')) {
9
- router.delete(route('escalated.admin.departments.destroy', id));
10
- }
11
- }
12
- </script>
13
-
14
- <template>
15
- <EscalatedLayout title="Departments">
16
- <div class="mb-4 flex justify-end">
17
- <Link
18
- :href="route('escalated.admin.departments.create')"
19
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
20
- >
21
- Add Department
22
- </Link>
23
- </div>
24
- <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
25
- <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
26
- <thead>
27
- <tr class="bg-[var(--esc-panel-hover)]">
28
- <th
29
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
30
- >
31
- Name
32
- </th>
33
- <th
34
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
- >
36
- Tickets
37
- </th>
38
- <th
39
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
- >
41
- Agents
42
- </th>
43
- <th
44
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
45
- >
46
- Active
47
- </th>
48
- <th
49
- class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
50
- >
51
- Actions
52
- </th>
53
- </tr>
54
- </thead>
55
- <tbody class="divide-y divide-[var(--esc-panel-border)]">
56
- <tr
57
- v-for="dept in departments"
58
- :key="dept.id"
59
- class="transition-colors hover:bg-[var(--esc-panel-hover)]"
60
- >
61
- <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
62
- {{ dept.name }}
63
- </td>
64
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
65
- {{ dept.tickets_count }}
66
- </td>
67
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ dept.agents_count }}</td>
68
- <td class="px-4 py-3 text-sm">
69
- <span :class="dept.is_active ? 'text-emerald-400' : 'text-[var(--esc-panel-text-muted)]'">{{
70
- dept.is_active ? 'Yes' : 'No'
71
- }}</span>
72
- </td>
73
- <td class="px-4 py-3 text-right text-sm">
74
- <Link
75
- :href="route('escalated.admin.departments.edit', dept.id)"
76
- class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
77
- >Edit</Link
78
- >
79
- <button class="ml-3 text-rose-400 hover:text-rose-300" @click="destroy(dept.id)">
80
- Delete
81
- </button>
82
- </td>
83
- </tr>
84
- <tr v-if="!departments?.length">
85
- <td colspan="5" class="px-4 py-12 text-center">
86
- <svg
87
- class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
88
- fill="none"
89
- stroke="currentColor"
90
- stroke-width="1.5"
91
- viewBox="0 0 24 24"
92
- >
93
- <path
94
- stroke-linecap="round"
95
- stroke-linejoin="round"
96
- d="M2.25 7.125C2.25 6.504 2.754 6 3.375 6h6c.621 0 1.125.504 1.125 1.125v3.75c0 .621-.504 1.125-1.125 1.125h-6a1.125 1.125 0 01-1.125-1.125v-3.75zM14.25 8.625c0-.621.504-1.125 1.125-1.125h5.25c.621 0 1.125.504 1.125 1.125v8.25c0 .621-.504 1.125-1.125 1.125h-5.25a1.125 1.125 0 01-1.125-1.125v-8.25zM3.75 16.125c0-.621.504-1.125 1.125-1.125h5.25c.621 0 1.125.504 1.125 1.125v2.25c0 .621-.504 1.125-1.125 1.125h-5.25a1.125 1.125 0 01-1.125-1.125v-2.25z"
97
- />
98
- </svg>
99
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No departments yet</p>
100
- <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
101
- Create your first department to organize tickets
102
- </p>
103
- </td>
104
- </tr>
105
- </tbody>
106
- </table>
107
- </div>
108
- </EscalatedLayout>
109
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { Link, router } from '@inertiajs/vue3';
4
+
5
+ defineProps({ departments: Array });
6
+
7
+ function destroy(id) {
8
+ if (confirm('Delete this department?')) {
9
+ router.delete(route('escalated.admin.departments.destroy', id));
10
+ }
11
+ }
12
+ </script>
13
+
14
+ <template>
15
+ <EscalatedLayout title="Departments">
16
+ <div class="mb-4 flex justify-end">
17
+ <Link
18
+ :href="route('escalated.admin.departments.create')"
19
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
20
+ >
21
+ Add Department
22
+ </Link>
23
+ </div>
24
+ <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
25
+ <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
26
+ <thead>
27
+ <tr class="bg-[var(--esc-panel-hover)]">
28
+ <th
29
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
30
+ >
31
+ Name
32
+ </th>
33
+ <th
34
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
+ >
36
+ Tickets
37
+ </th>
38
+ <th
39
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
+ >
41
+ Agents
42
+ </th>
43
+ <th
44
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
45
+ >
46
+ Active
47
+ </th>
48
+ <th
49
+ class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
50
+ >
51
+ Actions
52
+ </th>
53
+ </tr>
54
+ </thead>
55
+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
56
+ <tr
57
+ v-for="dept in departments"
58
+ :key="dept.id"
59
+ class="transition-colors hover:bg-[var(--esc-panel-hover)]"
60
+ >
61
+ <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
62
+ {{ dept.name }}
63
+ </td>
64
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
65
+ {{ dept.tickets_count }}
66
+ </td>
67
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ dept.agents_count }}</td>
68
+ <td class="px-4 py-3 text-sm">
69
+ <span :class="dept.is_active ? 'text-emerald-400' : 'text-[var(--esc-panel-text-muted)]'">{{
70
+ dept.is_active ? 'Yes' : 'No'
71
+ }}</span>
72
+ </td>
73
+ <td class="px-4 py-3 text-right text-sm">
74
+ <Link
75
+ :href="route('escalated.admin.departments.edit', dept.id)"
76
+ class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
77
+ >
78
+ Edit
79
+ </Link>
80
+ <button class="ml-3 text-rose-400 hover:text-rose-300" @click="destroy(dept.id)">
81
+ Delete
82
+ </button>
83
+ </td>
84
+ </tr>
85
+ <tr v-if="!departments?.length">
86
+ <td colspan="5" class="px-4 py-12 text-center">
87
+ <svg
88
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
89
+ fill="none"
90
+ stroke="currentColor"
91
+ stroke-width="1.5"
92
+ viewBox="0 0 24 24"
93
+ >
94
+ <path
95
+ stroke-linecap="round"
96
+ stroke-linejoin="round"
97
+ d="M2.25 7.125C2.25 6.504 2.754 6 3.375 6h6c.621 0 1.125.504 1.125 1.125v3.75c0 .621-.504 1.125-1.125 1.125h-6a1.125 1.125 0 01-1.125-1.125v-3.75zM14.25 8.625c0-.621.504-1.125 1.125-1.125h5.25c.621 0 1.125.504 1.125 1.125v8.25c0 .621-.504 1.125-1.125 1.125h-5.25a1.125 1.125 0 01-1.125-1.125v-8.25zM3.75 16.125c0-.621.504-1.125 1.125-1.125h5.25c.621 0 1.125.504 1.125 1.125v2.25c0 .621-.504 1.125-1.125 1.125h-5.25a1.125 1.125 0 01-1.125-1.125v-2.25z"
98
+ />
99
+ </svg>
100
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No departments yet</p>
101
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
102
+ Create your first department to organize tickets
103
+ </p>
104
+ </td>
105
+ </tr>
106
+ </tbody>
107
+ </table>
108
+ </div>
109
+ </EscalatedLayout>
110
+ </template>
@@ -1,157 +1,157 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { useForm } from '@inertiajs/vue3';
4
-
5
- const props = defineProps({ rule: { type: Object, default: null } });
6
-
7
- const form = useForm({
8
- name: props.rule?.name || '',
9
- description: props.rule?.description || '',
10
- trigger_type: props.rule?.trigger_type || 'time_based',
11
- conditions: props.rule?.conditions || [{ field: '', value: '' }],
12
- actions: props.rule?.actions || [{ type: '', value: '' }],
13
- order: props.rule?.order ?? 0,
14
- is_active: props.rule?.is_active ?? true,
15
- });
16
-
17
- function addCondition() {
18
- form.conditions.push({ field: '', value: '' });
19
- }
20
- function removeCondition(idx) {
21
- form.conditions.splice(idx, 1);
22
- }
23
- function addAction() {
24
- form.actions.push({ type: '', value: '' });
25
- }
26
- function removeAction(idx) {
27
- form.actions.splice(idx, 1);
28
- }
29
-
30
- function submit() {
31
- if (props.rule) {
32
- form.put(route('escalated.admin.escalation-rules.update', props.rule.id));
33
- } else {
34
- form.post(route('escalated.admin.escalation-rules.store'));
35
- }
36
- }
37
- </script>
38
-
39
- <template>
40
- <EscalatedLayout :title="rule ? 'Edit Escalation Rule' : 'New Escalation Rule'">
41
- <form
42
- class="mx-auto max-w-lg space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
43
- @submit.prevent="submit"
44
- >
45
- <div>
46
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
47
- <input
48
- v-model="form.name"
49
- type="text"
50
- required
51
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
52
- />
53
- </div>
54
- <div>
55
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Trigger Type</label>
56
- <select
57
- v-model="form.trigger_type"
58
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
59
- >
60
- <option value="time_based">Time Based</option>
61
- <option value="sla_breach">SLA Breach</option>
62
- <option value="priority_based">Priority Based</option>
63
- </select>
64
- </div>
65
- <div>
66
- <div class="mb-2 flex items-center justify-between">
67
- <label class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">Conditions</label>
68
- <button
69
- type="button"
70
- class="text-sm text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
71
- @click="addCondition"
72
- >
73
- + Add
74
- </button>
75
- </div>
76
- <div v-for="(cond, idx) in form.conditions" :key="idx" class="mb-2 flex gap-2">
77
- <select
78
- v-model="cond.field"
79
- class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
80
- >
81
- <option value="status">Status</option>
82
- <option value="priority">Priority</option>
83
- <option value="assigned">Assignment</option>
84
- <option value="age_hours">Age (hours)</option>
85
- <option value="no_response_hours">No Response (hours)</option>
86
- <option value="sla_breached">SLA Breached</option>
87
- </select>
88
- <input
89
- v-model="cond.value"
90
- class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
91
- placeholder="Value"
92
- />
93
- <button type="button" class="text-rose-400 hover:text-rose-300" @click="removeCondition(idx)">
94
- &times;
95
- </button>
96
- </div>
97
- </div>
98
- <div>
99
- <div class="mb-2 flex items-center justify-between">
100
- <label class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">Actions</label>
101
- <button
102
- type="button"
103
- class="text-sm text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
104
- @click="addAction"
105
- >
106
- + Add
107
- </button>
108
- </div>
109
- <div v-for="(action, idx) in form.actions" :key="idx" class="mb-2 flex gap-2">
110
- <select
111
- v-model="action.type"
112
- class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
113
- >
114
- <option value="escalate">Escalate</option>
115
- <option value="change_priority">Change Priority</option>
116
- <option value="assign_to">Assign To</option>
117
- <option value="change_department">Change Department</option>
118
- </select>
119
- <input
120
- v-model="action.value"
121
- class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
122
- placeholder="Value"
123
- />
124
- <button type="button" class="text-rose-400 hover:text-rose-300" @click="removeAction(idx)">
125
- &times;
126
- </button>
127
- </div>
128
- </div>
129
- <div>
130
- <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Order</label>
131
- <input
132
- v-model.number="form.order"
133
- type="number"
134
- min="0"
135
- class="mt-1 w-24 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
136
- />
137
- </div>
138
- <label class="flex items-center gap-2">
139
- <input
140
- v-model="form.is_active"
141
- type="checkbox"
142
- class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-[var(--esc-panel-text)] focus:ring-[var(--esc-panel-border-input)]"
143
- />
144
- <span class="text-sm text-[var(--esc-panel-text-secondary)]">Active</span>
145
- </label>
146
- <div class="flex justify-end">
147
- <button
148
- type="submit"
149
- :disabled="form.processing"
150
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
151
- >
152
- {{ rule ? 'Update' : 'Create' }}
153
- </button>
154
- </div>
155
- </form>
156
- </EscalatedLayout>
157
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { useForm } from '@inertiajs/vue3';
4
+
5
+ const props = defineProps({ rule: { type: Object, default: null } });
6
+
7
+ const form = useForm({
8
+ name: props.rule?.name || '',
9
+ description: props.rule?.description || '',
10
+ trigger_type: props.rule?.trigger_type || 'time_based',
11
+ conditions: props.rule?.conditions || [{ field: '', value: '' }],
12
+ actions: props.rule?.actions || [{ type: '', value: '' }],
13
+ order: props.rule?.order ?? 0,
14
+ is_active: props.rule?.is_active ?? true,
15
+ });
16
+
17
+ function addCondition() {
18
+ form.conditions.push({ field: '', value: '' });
19
+ }
20
+ function removeCondition(idx) {
21
+ form.conditions.splice(idx, 1);
22
+ }
23
+ function addAction() {
24
+ form.actions.push({ type: '', value: '' });
25
+ }
26
+ function removeAction(idx) {
27
+ form.actions.splice(idx, 1);
28
+ }
29
+
30
+ function submit() {
31
+ if (props.rule) {
32
+ form.put(route('escalated.admin.escalation-rules.update', props.rule.id));
33
+ } else {
34
+ form.post(route('escalated.admin.escalation-rules.store'));
35
+ }
36
+ }
37
+ </script>
38
+
39
+ <template>
40
+ <EscalatedLayout :title="rule ? 'Edit Escalation Rule' : 'New Escalation Rule'">
41
+ <form
42
+ class="mx-auto max-w-lg space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
43
+ @submit.prevent="submit"
44
+ >
45
+ <div>
46
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
47
+ <input
48
+ v-model="form.name"
49
+ type="text"
50
+ required
51
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
52
+ />
53
+ </div>
54
+ <div>
55
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Trigger Type</label>
56
+ <select
57
+ v-model="form.trigger_type"
58
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
59
+ >
60
+ <option value="time_based">Time Based</option>
61
+ <option value="sla_breach">SLA Breach</option>
62
+ <option value="priority_based">Priority Based</option>
63
+ </select>
64
+ </div>
65
+ <div>
66
+ <div class="mb-2 flex items-center justify-between">
67
+ <label class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">Conditions</label>
68
+ <button
69
+ type="button"
70
+ class="text-sm text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
71
+ @click="addCondition"
72
+ >
73
+ + Add
74
+ </button>
75
+ </div>
76
+ <div v-for="(cond, idx) in form.conditions" :key="idx" class="mb-2 flex gap-2">
77
+ <select
78
+ v-model="cond.field"
79
+ class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
80
+ >
81
+ <option value="status">Status</option>
82
+ <option value="priority">Priority</option>
83
+ <option value="assigned">Assignment</option>
84
+ <option value="age_hours">Age (hours)</option>
85
+ <option value="no_response_hours">No Response (hours)</option>
86
+ <option value="sla_breached">SLA Breached</option>
87
+ </select>
88
+ <input
89
+ v-model="cond.value"
90
+ class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
91
+ placeholder="Value"
92
+ />
93
+ <button type="button" class="text-rose-400 hover:text-rose-300" @click="removeCondition(idx)">
94
+ &times;
95
+ </button>
96
+ </div>
97
+ </div>
98
+ <div>
99
+ <div class="mb-2 flex items-center justify-between">
100
+ <label class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">Actions</label>
101
+ <button
102
+ type="button"
103
+ class="text-sm text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
104
+ @click="addAction"
105
+ >
106
+ + Add
107
+ </button>
108
+ </div>
109
+ <div v-for="(action, idx) in form.actions" :key="idx" class="mb-2 flex gap-2">
110
+ <select
111
+ v-model="action.type"
112
+ class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
113
+ >
114
+ <option value="escalate">Escalate</option>
115
+ <option value="change_priority">Change Priority</option>
116
+ <option value="assign_to">Assign To</option>
117
+ <option value="change_department">Change Department</option>
118
+ </select>
119
+ <input
120
+ v-model="action.value"
121
+ class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
122
+ placeholder="Value"
123
+ />
124
+ <button type="button" class="text-rose-400 hover:text-rose-300" @click="removeAction(idx)">
125
+ &times;
126
+ </button>
127
+ </div>
128
+ </div>
129
+ <div>
130
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Order</label>
131
+ <input
132
+ v-model.number="form.order"
133
+ type="number"
134
+ min="0"
135
+ class="mt-1 w-24 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
136
+ />
137
+ </div>
138
+ <label class="flex items-center gap-2">
139
+ <input
140
+ v-model="form.is_active"
141
+ type="checkbox"
142
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-[var(--esc-panel-text)] focus:ring-[var(--esc-panel-border-input)]"
143
+ />
144
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Active</span>
145
+ </label>
146
+ <div class="flex justify-end">
147
+ <button
148
+ type="submit"
149
+ :disabled="form.processing"
150
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
151
+ >
152
+ {{ rule ? 'Update' : 'Create' }}
153
+ </button>
154
+ </div>
155
+ </form>
156
+ </EscalatedLayout>
157
+ </template>