@escalated-dev/escalated 0.7.0 → 0.7.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -21
- package/README.md +31 -0
- package/package.json +12 -6
- package/src/components/ActiveChatsPanel.vue +246 -0
- package/src/components/ActivityTimeline.stories.js +55 -55
- package/src/components/ActivityTimeline.vue +83 -83
- package/src/components/AdminDashboard.stories.js +1423 -1095
- package/src/components/AgentLoadIndicator.stories.js +37 -37
- package/src/components/AgentLoadIndicator.vue +49 -49
- package/src/components/AgentPerformanceCard.vue +44 -44
- package/src/components/ArticleEditor.vue +82 -82
- package/src/components/AssigneeSelect.vue +37 -37
- package/src/components/AttachmentList.vue +13 -1
- package/src/components/AuditLogEntry.vue +95 -95
- package/src/components/BulkActionBar.vue +166 -166
- package/src/components/CategoryTree.vue +89 -89
- package/src/components/ChartWidget.vue +46 -46
- package/src/components/ChatActionBar.vue +226 -0
- package/src/components/ChatBubble.vue +162 -0
- package/src/components/ChatComposer.vue +308 -0
- package/src/components/ChatQueue.vue +222 -0
- package/src/components/ChatThread.vue +197 -0
- package/src/components/CollisionWarning.stories.js +30 -30
- package/src/components/CollisionWarning.vue +68 -68
- package/src/components/ConditionalFieldRules.vue +135 -135
- package/src/components/ContextPanel.vue +66 -66
- package/src/components/ContextPanelSection.vue +65 -65
- package/src/components/CustomFieldRenderer.vue +159 -159
- package/src/components/EscalatedLayout.vue +29 -6
- package/src/components/FileDropzone.vue +57 -57
- package/src/components/FollowButton.stories.js +30 -30
- package/src/components/FollowButton.vue +88 -88
- package/src/components/KeyboardShortcutHelp.vue +213 -213
- package/src/components/KnowledgePanel.vue +122 -122
- package/src/components/KpiCard.stories.js +32 -32
- package/src/components/KpiCard.vue +88 -88
- package/src/components/MacroDropdown.vue +150 -150
- package/src/components/MentionDropdown.vue +154 -0
- package/src/components/MetricComparison.vue +89 -0
- package/src/components/PercentileChart.vue +67 -0
- package/src/components/PeriodSelector.vue +98 -0
- package/src/components/PermissionMatrix.vue +107 -107
- package/src/components/PinnedNotes.vue +129 -129
- package/src/components/PluginSlot.vue +68 -62
- package/src/components/PresenceIndicator.vue +46 -2
- package/src/components/PriorityBadge.stories.js +33 -33
- package/src/components/PriorityBadge.vue +46 -46
- package/src/components/ReplyComposer.vue +81 -18
- package/src/components/ReplyThread.vue +40 -2
- package/src/components/ReportChart.vue +395 -0
- package/src/components/ReportExportButton.vue +108 -0
- package/src/components/SatisfactionRating.vue +180 -180
- package/src/components/SaveViewDialog.vue +172 -0
- package/src/components/SavedViewSidebar.vue +208 -0
- package/src/components/ScheduleEditor.vue +104 -104
- package/src/components/SideConversation.vue +165 -165
- package/src/components/SideConversationList.vue +147 -147
- package/src/components/SkillTagManager.vue +79 -79
- package/src/components/SlaComplianceChart.vue +46 -53
- package/src/components/SlaTimer.stories.js +35 -35
- package/src/components/SlaTimer.vue +62 -62
- package/src/components/SnoozeButton.vue +247 -0
- package/src/components/StatsCard.stories.js +24 -24
- package/src/components/StatsCard.vue +58 -58
- package/src/components/StatusBadge.stories.js +53 -53
- package/src/components/StatusBadge.vue +78 -78
- package/src/components/TagSelect.vue +84 -84
- package/src/components/TicketFilters.vue +270 -225
- package/src/components/TicketLinkPanel.vue +193 -193
- package/src/components/TicketList.vue +655 -594
- package/src/components/TicketMergeDialog.vue +157 -157
- package/src/components/TicketSplitDialog.vue +98 -0
- package/src/components/TotpInput.stories.js +9 -9
- package/src/components/TotpInput.vue +81 -81
- package/src/components/TwoFactorSetup.vue +113 -113
- package/src/components/VariableTokenInput.vue +111 -0
- package/src/components/WorkflowActionConfig.vue +287 -0
- package/src/components/WorkflowActionList.vue +350 -0
- package/src/components/WorkflowConditionBuilder.vue +265 -0
- package/src/components/WorkflowTriggerSelector.vue +125 -0
- package/src/composables/useChat.js +187 -0
- package/src/composables/useI18n.js +80 -80
- package/src/composables/useKeyboardShortcuts.js +46 -46
- package/src/composables/useMentions.js +134 -0
- package/src/composables/usePluginExtensions.js +159 -159
- package/src/composables/usePluginHooks.js +65 -65
- package/src/composables/useRealtime.js +182 -0
- package/src/defineEscalatedPlugin.js +76 -76
- package/src/index.js +84 -72
- package/src/locales/ar.json +727 -0
- package/src/locales/de.json +678 -430
- package/src/locales/en.json +717 -455
- package/src/locales/es.json +679 -430
- package/src/locales/fr.json +680 -431
- package/src/locales/index.js +12 -2
- package/src/locales/it.json +727 -0
- package/src/locales/ja.json +727 -0
- package/src/locales/ko.json +727 -0
- package/src/locales/nl.json +727 -0
- package/src/locales/pl.json +727 -0
- package/src/locales/pt-BR.json +727 -0
- package/src/locales/ru.json +727 -0
- package/src/locales/tr.json +727 -0
- package/src/locales/zh-CN.json +727 -0
- package/src/pages/Admin/ApiTokens/Index.vue +381 -381
- package/src/pages/Admin/AuditLog/Index.vue +154 -154
- package/src/pages/Admin/BusinessHours/Form.vue +172 -172
- package/src/pages/Admin/BusinessHours/Index.vue +113 -113
- package/src/pages/Admin/CannedResponses/Index.vue +127 -127
- package/src/pages/Admin/Capacity/Index.vue +134 -134
- package/src/pages/Admin/CustomFields/Form.vue +195 -195
- package/src/pages/Admin/CustomFields/Index.vue +134 -134
- package/src/pages/Admin/CustomObjects/Form.vue +202 -202
- package/src/pages/Admin/CustomObjects/Index.vue +127 -127
- package/src/pages/Admin/CustomObjects/Records.vue +228 -228
- package/src/pages/Admin/Departments/Form.vue +75 -75
- package/src/pages/Admin/Departments/Index.vue +110 -109
- package/src/pages/Admin/EscalationRules/Form.vue +157 -157
- package/src/pages/Admin/EscalationRules/Index.vue +178 -178
- package/src/pages/Admin/Import/Connect.vue +0 -1
- package/src/pages/Admin/Import/Index.vue +1 -1
- package/src/pages/Admin/Import/Progress.vue +1 -1
- package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
- package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
- package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
- package/src/pages/Admin/Macros/Index.vue +448 -448
- package/src/pages/Admin/Plugins/Index.vue +327 -327
- package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
- package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
- package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
- package/src/pages/Admin/Reports/Cohorts.vue +180 -0
- package/src/pages/Admin/Reports/Comparison.vue +141 -0
- package/src/pages/Admin/Reports/CsatReport.vue +127 -127
- package/src/pages/Admin/Reports/Dashboard.vue +36 -21
- package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
- package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
- package/src/pages/Admin/Reports/SlaReport.vue +162 -166
- package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
- package/src/pages/Admin/Reports.vue +206 -206
- package/src/pages/Admin/Roles/Form.vue +71 -71
- package/src/pages/Admin/Roles/Index.vue +122 -122
- package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
- package/src/pages/Admin/Settings/DataRetention.vue +182 -182
- package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
- package/src/pages/Admin/Settings/Sandbox.vue +135 -135
- package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
- package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
- package/src/pages/Admin/Settings.vue +1008 -468
- package/src/pages/Admin/Skills/Form.vue +53 -53
- package/src/pages/Admin/Skills/Index.vue +94 -94
- package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
- package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
- package/src/pages/Admin/Statuses/Form.vue +114 -114
- package/src/pages/Admin/Statuses/Index.vue +153 -153
- package/src/pages/Admin/Tags/Index.vue +191 -191
- package/src/pages/Admin/Tickets/Index.vue +126 -91
- package/src/pages/Admin/Tickets/Show.vue +29 -0
- package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
- package/src/pages/Admin/Webhooks/Form.vue +110 -110
- package/src/pages/Admin/Webhooks/Index.vue +136 -136
- package/src/pages/Admin/Workflows/Builder.vue +207 -0
- package/src/pages/Admin/Workflows/Index.vue +235 -0
- package/src/pages/Admin/Workflows/Logs.vue +286 -0
- package/src/pages/Agent/TicketIndex.vue +112 -88
- package/src/pages/Agent/TicketShow.vue +192 -60
- package/src/pages/Customer/Create.vue +1 -1
- package/src/pages/Customer/Index.vue +31 -31
- package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
- package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
- package/src/pages/Customer/Show.vue +69 -63
- package/src/pages/Guest/Create.vue +40 -15
- package/src/pages/Guest/Show.vue +124 -93
- package/src/plugin.js +25 -0
- package/src/utils/mentionHighlight.js +24 -0
- package/src/utils/sanitizeHtml.js +78 -64
- package/src/widget/EscalatedWidget.vue +804 -0
- package/src/widget/index.js +254 -0
- package/src/pages/Admin/Automations/Form.vue +0 -184
- package/src/pages/Admin/Automations/Index.vue +0 -129
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<script setup>
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import EscalatedLayout from '../../../components/EscalatedLayout.vue';
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import { Link, router } from '@inertiajs/vue3';
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defineProps({ departments: Array });
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function destroy(id) {
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if (confirm('Delete this department?')) {
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<Link
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:href="route('escalated.admin.departments.create')"
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class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
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Add Department
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<div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
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<table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
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<tr class="bg-[var(--esc-panel-hover)]">
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:key="dept.id"
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class="transition-colors hover:bg-[var(--esc-panel-hover)]"
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<td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
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<td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ dept.agents_count }}</td>
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import { Link, router } from '@inertiajs/vue3';
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defineProps({ departments: Array });
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function destroy(id) {
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if (confirm('Delete this department?')) {
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<EscalatedLayout title="Departments">
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<div class="mb-4 flex justify-end">
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<Link
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:href="route('escalated.admin.departments.create')"
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class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
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Name
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<td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ dept.agents_count }}</td>
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<td class="px-4 py-3 text-sm">
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<span :class="dept.is_active ? 'text-emerald-400' : 'text-[var(--esc-panel-text-muted)]'">{{
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dept.is_active ? 'Yes' : 'No'
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}}</span>
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</td>
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<td class="px-4 py-3 text-right text-sm">
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<Link
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:href="route('escalated.admin.departments.edit', dept.id)"
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class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
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>
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Edit
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</Link>
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<button class="ml-3 text-rose-400 hover:text-rose-300" @click="destroy(dept.id)">
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Delete
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</button>
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</td>
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</tr>
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<tr v-if="!departments?.length">
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<td colspan="5" class="px-4 py-12 text-center">
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<svg
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class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
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fill="none"
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stroke="currentColor"
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stroke-width="1.5"
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viewBox="0 0 24 24"
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>
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<path
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stroke-linecap="round"
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stroke-linejoin="round"
|
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+
d="M2.25 7.125C2.25 6.504 2.754 6 3.375 6h6c.621 0 1.125.504 1.125 1.125v3.75c0 .621-.504 1.125-1.125 1.125h-6a1.125 1.125 0 01-1.125-1.125v-3.75zM14.25 8.625c0-.621.504-1.125 1.125-1.125h5.25c.621 0 1.125.504 1.125 1.125v8.25c0 .621-.504 1.125-1.125 1.125h-5.25a1.125 1.125 0 01-1.125-1.125v-8.25zM3.75 16.125c0-.621.504-1.125 1.125-1.125h5.25c.621 0 1.125.504 1.125 1.125v2.25c0 .621-.504 1.125-1.125 1.125h-5.25a1.125 1.125 0 01-1.125-1.125v-2.25z"
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/>
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</svg>
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<p class="text-sm text-[var(--esc-panel-text-muted)]">No departments yet</p>
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<p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
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Create your first department to organize tickets
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</p>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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</EscalatedLayout>
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</template>
|
|
@@ -1,157 +1,157 @@
|
|
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1
|
-
<script setup>
|
|
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|
-
import EscalatedLayout from '../../../components/EscalatedLayout.vue';
|
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|
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import { useForm } from '@inertiajs/vue3';
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const props = defineProps({ rule: { type: Object, default: null } });
|
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|
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const form = useForm({
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name: props.rule?.name || '',
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description: props.rule?.description || '',
|
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trigger_type: props.rule?.trigger_type || 'time_based',
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conditions: props.rule?.conditions || [{ field: '', value: '' }],
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|
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actions: props.rule?.actions || [{ type: '', value: '' }],
|
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|
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order: props.rule?.order ?? 0,
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is_active: props.rule?.is_active ?? true,
|
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|
-
});
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|
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|
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function addCondition() {
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|
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form.conditions.push({ field: '', value: '' });
|
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|
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}
|
|
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|
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function removeCondition(idx) {
|
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|
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form.conditions.splice(idx, 1);
|
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|
-
}
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|
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function addAction() {
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|
-
form.actions.push({ type: '', value: '' });
|
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|
-
}
|
|
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|
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function removeAction(idx) {
|
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|
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form.actions.splice(idx, 1);
|
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|
-
}
|
|
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|
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|
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|
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function submit() {
|
|
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|
-
if (props.rule) {
|
|
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|
-
form.put(route('escalated.admin.escalation-rules.update', props.rule.id));
|
|
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|
-
} else {
|
|
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|
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form.post(route('escalated.admin.escalation-rules.store'));
|
|
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|
-
}
|
|
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|
-
}
|
|
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|
-
</script>
|
|
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|
-
|
|
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|
-
<template>
|
|
40
|
-
<EscalatedLayout :title="rule ? 'Edit Escalation Rule' : 'New Escalation Rule'">
|
|
41
|
-
<form
|
|
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|
-
class="mx-auto max-w-lg space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
|
|
43
|
-
@submit.prevent="submit"
|
|
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|
-
>
|
|
45
|
-
<div>
|
|
46
|
-
<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
|
|
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|
-
<input
|
|
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|
-
v-model="form.name"
|
|
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|
-
type="text"
|
|
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|
-
required
|
|
51
|
-
class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
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|
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/>
|
|
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|
-
</div>
|
|
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|
-
<div>
|
|
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|
-
<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Trigger Type</label>
|
|
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|
-
<select
|
|
57
|
-
v-model="form.trigger_type"
|
|
58
|
-
class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
59
|
-
>
|
|
60
|
-
<option value="time_based">Time Based</option>
|
|
61
|
-
<option value="sla_breach">SLA Breach</option>
|
|
62
|
-
<option value="priority_based">Priority Based</option>
|
|
63
|
-
</select>
|
|
64
|
-
</div>
|
|
65
|
-
<div>
|
|
66
|
-
<div class="mb-2 flex items-center justify-between">
|
|
67
|
-
<label class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">Conditions</label>
|
|
68
|
-
<button
|
|
69
|
-
type="button"
|
|
70
|
-
class="text-sm text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
|
|
71
|
-
@click="addCondition"
|
|
72
|
-
>
|
|
73
|
-
+ Add
|
|
74
|
-
</button>
|
|
75
|
-
</div>
|
|
76
|
-
<div v-for="(cond, idx) in form.conditions" :key="idx" class="mb-2 flex gap-2">
|
|
77
|
-
<select
|
|
78
|
-
v-model="cond.field"
|
|
79
|
-
class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
80
|
-
>
|
|
81
|
-
<option value="status">Status</option>
|
|
82
|
-
<option value="priority">Priority</option>
|
|
83
|
-
<option value="assigned">Assignment</option>
|
|
84
|
-
<option value="age_hours">Age (hours)</option>
|
|
85
|
-
<option value="no_response_hours">No Response (hours)</option>
|
|
86
|
-
<option value="sla_breached">SLA Breached</option>
|
|
87
|
-
</select>
|
|
88
|
-
<input
|
|
89
|
-
v-model="cond.value"
|
|
90
|
-
class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
91
|
-
placeholder="Value"
|
|
92
|
-
/>
|
|
93
|
-
<button type="button" class="text-rose-400 hover:text-rose-300" @click="removeCondition(idx)">
|
|
94
|
-
×
|
|
95
|
-
</button>
|
|
96
|
-
</div>
|
|
97
|
-
</div>
|
|
98
|
-
<div>
|
|
99
|
-
<div class="mb-2 flex items-center justify-between">
|
|
100
|
-
<label class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">Actions</label>
|
|
101
|
-
<button
|
|
102
|
-
type="button"
|
|
103
|
-
class="text-sm text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
|
|
104
|
-
@click="addAction"
|
|
105
|
-
>
|
|
106
|
-
+ Add
|
|
107
|
-
</button>
|
|
108
|
-
</div>
|
|
109
|
-
<div v-for="(action, idx) in form.actions" :key="idx" class="mb-2 flex gap-2">
|
|
110
|
-
<select
|
|
111
|
-
v-model="action.type"
|
|
112
|
-
class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
113
|
-
>
|
|
114
|
-
<option value="escalate">Escalate</option>
|
|
115
|
-
<option value="change_priority">Change Priority</option>
|
|
116
|
-
<option value="assign_to">Assign To</option>
|
|
117
|
-
<option value="change_department">Change Department</option>
|
|
118
|
-
</select>
|
|
119
|
-
<input
|
|
120
|
-
v-model="action.value"
|
|
121
|
-
class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
122
|
-
placeholder="Value"
|
|
123
|
-
/>
|
|
124
|
-
<button type="button" class="text-rose-400 hover:text-rose-300" @click="removeAction(idx)">
|
|
125
|
-
×
|
|
126
|
-
</button>
|
|
127
|
-
</div>
|
|
128
|
-
</div>
|
|
129
|
-
<div>
|
|
130
|
-
<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Order</label>
|
|
131
|
-
<input
|
|
132
|
-
v-model.number="form.order"
|
|
133
|
-
type="number"
|
|
134
|
-
min="0"
|
|
135
|
-
class="mt-1 w-24 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
136
|
-
/>
|
|
137
|
-
</div>
|
|
138
|
-
<label class="flex items-center gap-2">
|
|
139
|
-
<input
|
|
140
|
-
v-model="form.is_active"
|
|
141
|
-
type="checkbox"
|
|
142
|
-
class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-[var(--esc-panel-text)] focus:ring-[var(--esc-panel-border-input)]"
|
|
143
|
-
/>
|
|
144
|
-
<span class="text-sm text-[var(--esc-panel-text-secondary)]">Active</span>
|
|
145
|
-
</label>
|
|
146
|
-
<div class="flex justify-end">
|
|
147
|
-
<button
|
|
148
|
-
type="submit"
|
|
149
|
-
:disabled="form.processing"
|
|
150
|
-
class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
|
|
151
|
-
>
|
|
152
|
-
{{ rule ? 'Update' : 'Create' }}
|
|
153
|
-
</button>
|
|
154
|
-
</div>
|
|
155
|
-
</form>
|
|
156
|
-
</EscalatedLayout>
|
|
157
|
-
</template>
|
|
1
|
+
<script setup>
|
|
2
|
+
import EscalatedLayout from '../../../components/EscalatedLayout.vue';
|
|
3
|
+
import { useForm } from '@inertiajs/vue3';
|
|
4
|
+
|
|
5
|
+
const props = defineProps({ rule: { type: Object, default: null } });
|
|
6
|
+
|
|
7
|
+
const form = useForm({
|
|
8
|
+
name: props.rule?.name || '',
|
|
9
|
+
description: props.rule?.description || '',
|
|
10
|
+
trigger_type: props.rule?.trigger_type || 'time_based',
|
|
11
|
+
conditions: props.rule?.conditions || [{ field: '', value: '' }],
|
|
12
|
+
actions: props.rule?.actions || [{ type: '', value: '' }],
|
|
13
|
+
order: props.rule?.order ?? 0,
|
|
14
|
+
is_active: props.rule?.is_active ?? true,
|
|
15
|
+
});
|
|
16
|
+
|
|
17
|
+
function addCondition() {
|
|
18
|
+
form.conditions.push({ field: '', value: '' });
|
|
19
|
+
}
|
|
20
|
+
function removeCondition(idx) {
|
|
21
|
+
form.conditions.splice(idx, 1);
|
|
22
|
+
}
|
|
23
|
+
function addAction() {
|
|
24
|
+
form.actions.push({ type: '', value: '' });
|
|
25
|
+
}
|
|
26
|
+
function removeAction(idx) {
|
|
27
|
+
form.actions.splice(idx, 1);
|
|
28
|
+
}
|
|
29
|
+
|
|
30
|
+
function submit() {
|
|
31
|
+
if (props.rule) {
|
|
32
|
+
form.put(route('escalated.admin.escalation-rules.update', props.rule.id));
|
|
33
|
+
} else {
|
|
34
|
+
form.post(route('escalated.admin.escalation-rules.store'));
|
|
35
|
+
}
|
|
36
|
+
}
|
|
37
|
+
</script>
|
|
38
|
+
|
|
39
|
+
<template>
|
|
40
|
+
<EscalatedLayout :title="rule ? 'Edit Escalation Rule' : 'New Escalation Rule'">
|
|
41
|
+
<form
|
|
42
|
+
class="mx-auto max-w-lg space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
|
|
43
|
+
@submit.prevent="submit"
|
|
44
|
+
>
|
|
45
|
+
<div>
|
|
46
|
+
<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
|
|
47
|
+
<input
|
|
48
|
+
v-model="form.name"
|
|
49
|
+
type="text"
|
|
50
|
+
required
|
|
51
|
+
class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
52
|
+
/>
|
|
53
|
+
</div>
|
|
54
|
+
<div>
|
|
55
|
+
<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Trigger Type</label>
|
|
56
|
+
<select
|
|
57
|
+
v-model="form.trigger_type"
|
|
58
|
+
class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
59
|
+
>
|
|
60
|
+
<option value="time_based">Time Based</option>
|
|
61
|
+
<option value="sla_breach">SLA Breach</option>
|
|
62
|
+
<option value="priority_based">Priority Based</option>
|
|
63
|
+
</select>
|
|
64
|
+
</div>
|
|
65
|
+
<div>
|
|
66
|
+
<div class="mb-2 flex items-center justify-between">
|
|
67
|
+
<label class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">Conditions</label>
|
|
68
|
+
<button
|
|
69
|
+
type="button"
|
|
70
|
+
class="text-sm text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
|
|
71
|
+
@click="addCondition"
|
|
72
|
+
>
|
|
73
|
+
+ Add
|
|
74
|
+
</button>
|
|
75
|
+
</div>
|
|
76
|
+
<div v-for="(cond, idx) in form.conditions" :key="idx" class="mb-2 flex gap-2">
|
|
77
|
+
<select
|
|
78
|
+
v-model="cond.field"
|
|
79
|
+
class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
80
|
+
>
|
|
81
|
+
<option value="status">Status</option>
|
|
82
|
+
<option value="priority">Priority</option>
|
|
83
|
+
<option value="assigned">Assignment</option>
|
|
84
|
+
<option value="age_hours">Age (hours)</option>
|
|
85
|
+
<option value="no_response_hours">No Response (hours)</option>
|
|
86
|
+
<option value="sla_breached">SLA Breached</option>
|
|
87
|
+
</select>
|
|
88
|
+
<input
|
|
89
|
+
v-model="cond.value"
|
|
90
|
+
class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
91
|
+
placeholder="Value"
|
|
92
|
+
/>
|
|
93
|
+
<button type="button" class="text-rose-400 hover:text-rose-300" @click="removeCondition(idx)">
|
|
94
|
+
×
|
|
95
|
+
</button>
|
|
96
|
+
</div>
|
|
97
|
+
</div>
|
|
98
|
+
<div>
|
|
99
|
+
<div class="mb-2 flex items-center justify-between">
|
|
100
|
+
<label class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">Actions</label>
|
|
101
|
+
<button
|
|
102
|
+
type="button"
|
|
103
|
+
class="text-sm text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
|
|
104
|
+
@click="addAction"
|
|
105
|
+
>
|
|
106
|
+
+ Add
|
|
107
|
+
</button>
|
|
108
|
+
</div>
|
|
109
|
+
<div v-for="(action, idx) in form.actions" :key="idx" class="mb-2 flex gap-2">
|
|
110
|
+
<select
|
|
111
|
+
v-model="action.type"
|
|
112
|
+
class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
113
|
+
>
|
|
114
|
+
<option value="escalate">Escalate</option>
|
|
115
|
+
<option value="change_priority">Change Priority</option>
|
|
116
|
+
<option value="assign_to">Assign To</option>
|
|
117
|
+
<option value="change_department">Change Department</option>
|
|
118
|
+
</select>
|
|
119
|
+
<input
|
|
120
|
+
v-model="action.value"
|
|
121
|
+
class="w-1/2 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
122
|
+
placeholder="Value"
|
|
123
|
+
/>
|
|
124
|
+
<button type="button" class="text-rose-400 hover:text-rose-300" @click="removeAction(idx)">
|
|
125
|
+
×
|
|
126
|
+
</button>
|
|
127
|
+
</div>
|
|
128
|
+
</div>
|
|
129
|
+
<div>
|
|
130
|
+
<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Order</label>
|
|
131
|
+
<input
|
|
132
|
+
v-model.number="form.order"
|
|
133
|
+
type="number"
|
|
134
|
+
min="0"
|
|
135
|
+
class="mt-1 w-24 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
136
|
+
/>
|
|
137
|
+
</div>
|
|
138
|
+
<label class="flex items-center gap-2">
|
|
139
|
+
<input
|
|
140
|
+
v-model="form.is_active"
|
|
141
|
+
type="checkbox"
|
|
142
|
+
class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-[var(--esc-panel-text)] focus:ring-[var(--esc-panel-border-input)]"
|
|
143
|
+
/>
|
|
144
|
+
<span class="text-sm text-[var(--esc-panel-text-secondary)]">Active</span>
|
|
145
|
+
</label>
|
|
146
|
+
<div class="flex justify-end">
|
|
147
|
+
<button
|
|
148
|
+
type="submit"
|
|
149
|
+
:disabled="form.processing"
|
|
150
|
+
class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
|
|
151
|
+
>
|
|
152
|
+
{{ rule ? 'Update' : 'Create' }}
|
|
153
|
+
</button>
|
|
154
|
+
</div>
|
|
155
|
+
</form>
|
|
156
|
+
</EscalatedLayout>
|
|
157
|
+
</template>
|