@escalated-dev/escalated 0.7.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (179) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +31 -0
  3. package/package.json +12 -6
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +29 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +79 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +80 -80
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/ar.json +727 -0
  91. package/src/locales/de.json +678 -430
  92. package/src/locales/en.json +717 -455
  93. package/src/locales/es.json +679 -430
  94. package/src/locales/fr.json +680 -431
  95. package/src/locales/index.js +12 -2
  96. package/src/locales/it.json +727 -0
  97. package/src/locales/ja.json +727 -0
  98. package/src/locales/ko.json +727 -0
  99. package/src/locales/nl.json +727 -0
  100. package/src/locales/pl.json +727 -0
  101. package/src/locales/pt-BR.json +727 -0
  102. package/src/locales/ru.json +727 -0
  103. package/src/locales/tr.json +727 -0
  104. package/src/locales/zh-CN.json +727 -0
  105. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  106. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  107. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  108. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  109. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  110. package/src/pages/Admin/Capacity/Index.vue +134 -134
  111. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  112. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  113. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  114. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  115. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  116. package/src/pages/Admin/Departments/Form.vue +75 -75
  117. package/src/pages/Admin/Departments/Index.vue +110 -109
  118. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  119. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  120. package/src/pages/Admin/Import/Connect.vue +0 -1
  121. package/src/pages/Admin/Import/Index.vue +1 -1
  122. package/src/pages/Admin/Import/Progress.vue +1 -1
  123. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  124. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  125. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  126. package/src/pages/Admin/Macros/Index.vue +448 -448
  127. package/src/pages/Admin/Plugins/Index.vue +327 -327
  128. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  129. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  130. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  131. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  132. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  133. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  134. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  135. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  136. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  138. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  139. package/src/pages/Admin/Reports.vue +206 -206
  140. package/src/pages/Admin/Roles/Form.vue +71 -71
  141. package/src/pages/Admin/Roles/Index.vue +122 -122
  142. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  143. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  144. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  145. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  146. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  147. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  148. package/src/pages/Admin/Settings.vue +1008 -468
  149. package/src/pages/Admin/Skills/Form.vue +53 -53
  150. package/src/pages/Admin/Skills/Index.vue +94 -94
  151. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  152. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  153. package/src/pages/Admin/Statuses/Form.vue +114 -114
  154. package/src/pages/Admin/Statuses/Index.vue +153 -153
  155. package/src/pages/Admin/Tags/Index.vue +191 -191
  156. package/src/pages/Admin/Tickets/Index.vue +126 -91
  157. package/src/pages/Admin/Tickets/Show.vue +29 -0
  158. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  159. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  160. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  161. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  162. package/src/pages/Admin/Workflows/Index.vue +235 -0
  163. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  164. package/src/pages/Agent/TicketIndex.vue +112 -88
  165. package/src/pages/Agent/TicketShow.vue +192 -60
  166. package/src/pages/Customer/Create.vue +1 -1
  167. package/src/pages/Customer/Index.vue +31 -31
  168. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  169. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  170. package/src/pages/Customer/Show.vue +69 -63
  171. package/src/pages/Guest/Create.vue +40 -15
  172. package/src/pages/Guest/Show.vue +124 -93
  173. package/src/plugin.js +25 -0
  174. package/src/utils/mentionHighlight.js +24 -0
  175. package/src/utils/sanitizeHtml.js +78 -64
  176. package/src/widget/EscalatedWidget.vue +804 -0
  177. package/src/widget/index.js +254 -0
  178. package/src/pages/Admin/Automations/Form.vue +0 -184
  179. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,127 +1,127 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { useForm, router } from '@inertiajs/vue3';
4
- import { ref } from 'vue';
5
-
6
- defineProps({ responses: Array });
7
-
8
- const showForm = ref(false);
9
- const form = useForm({ title: '', body: '', category: '', is_shared: true });
10
-
11
- function create() {
12
- form.post(route('escalated.admin.canned-responses.store'), {
13
- onSuccess: () => {
14
- form.reset();
15
- showForm.value = false;
16
- },
17
- });
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- }
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-
20
- function destroy(id) {
21
- if (confirm('Delete this canned response?')) {
22
- router.delete(route('escalated.admin.canned-responses.destroy', id));
23
- }
24
- }
25
- </script>
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-
27
- <template>
28
- <EscalatedLayout title="Canned Responses">
29
- <div class="mb-4 flex justify-end">
30
- <button
31
- :class="
32
- showForm
33
- ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-4 py-2 text-sm font-medium text-[var(--esc-panel-text-secondary)] transition-colors hover:bg-[var(--esc-panel-hover)]'
34
- : 'rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]'
35
- "
36
- @click="showForm = !showForm"
37
- >
38
- {{ showForm ? 'Cancel' : 'Add Response' }}
39
- </button>
40
- </div>
41
- <form
42
- v-if="showForm"
43
- class="mb-6 space-y-3 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5"
44
- @submit.prevent="create"
45
- >
46
- <input
47
- v-model="form.title"
48
- type="text"
49
- placeholder="Title"
50
- required
51
- class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
52
- />
53
- <textarea
54
- v-model="form.body"
55
- rows="4"
56
- placeholder="Response body..."
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- required
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- class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
59
- ></textarea>
60
- <div class="flex items-center gap-3">
61
- <input
62
- v-model="form.category"
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- type="text"
64
- placeholder="Category (optional)"
65
- class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
66
- />
67
- <label class="flex items-center gap-2">
68
- <input
69
- v-model="form.is_shared"
70
- type="checkbox"
71
- class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-[var(--esc-panel-text)] focus:ring-[var(--esc-panel-border-input)]"
72
- />
73
- <span class="text-sm text-[var(--esc-panel-text-secondary)]">Shared</span>
74
- </label>
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- <button
76
- type="submit"
77
- :disabled="form.processing"
78
- class="ml-auto rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
79
- >
80
- Create
81
- </button>
82
- </div>
83
- </form>
84
- <div class="space-y-3">
85
- <div
86
- v-if="!responses?.length"
87
- class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] px-4 py-12 text-center"
88
- >
89
- <svg
90
- class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
91
- fill="none"
92
- stroke="currentColor"
93
- stroke-width="1.5"
94
- viewBox="0 0 24 24"
95
- >
96
- <path
97
- stroke-linecap="round"
98
- stroke-linejoin="round"
99
- d="M7.5 8.25h9m-9 3H12m-9.75 1.51c0 1.6 1.123 2.994 2.707 3.227 1.129.166 2.27.293 3.423.379.35.026.67.21.865.501L12 21l2.755-4.133a1.14 1.14 0 01.865-.501 48.172 48.172 0 003.423-.379c1.584-.233 2.707-1.626 2.707-3.228V6.741c0-1.602-1.123-2.995-2.707-3.228A48.394 48.394 0 0012 3c-2.392 0-4.744.175-7.043.513C3.373 3.746 2.25 5.14 2.25 6.741v6.018z"
100
- />
101
- </svg>
102
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No canned responses yet</p>
103
- <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
104
- Create reusable templates for common replies
105
- </p>
106
- </div>
107
- <div
108
- v-for="resp in responses"
109
- :key="resp.id"
110
- class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-4 transition-colors hover:bg-gray-900/80"
111
- >
112
- <div class="mb-2 flex items-center justify-between">
113
- <div class="flex items-center gap-2">
114
- <span class="font-medium text-[var(--esc-panel-text-secondary)]">{{ resp.title }}</span>
115
- <span
116
- v-if="resp.category"
117
- class="rounded-md bg-[var(--esc-panel-hover)] px-2 py-0.5 text-xs text-[var(--esc-panel-text-tertiary)] ring-1 ring-white/[0.06]"
118
- >{{ resp.category }}</span
119
- >
120
- </div>
121
- <button class="text-sm text-rose-400 hover:text-rose-300" @click="destroy(resp.id)">Delete</button>
122
- </div>
123
- <p class="text-sm text-[var(--esc-panel-text-tertiary)]">{{ resp.body }}</p>
124
- </div>
125
- </div>
126
- </EscalatedLayout>
127
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { useForm, router } from '@inertiajs/vue3';
4
+ import { ref } from 'vue';
5
+
6
+ defineProps({ responses: Array });
7
+
8
+ const showForm = ref(false);
9
+ const form = useForm({ title: '', body: '', category: '', is_shared: true });
10
+
11
+ function create() {
12
+ form.post(route('escalated.admin.canned-responses.store'), {
13
+ onSuccess: () => {
14
+ form.reset();
15
+ showForm.value = false;
16
+ },
17
+ });
18
+ }
19
+
20
+ function destroy(id) {
21
+ if (confirm('Delete this canned response?')) {
22
+ router.delete(route('escalated.admin.canned-responses.destroy', id));
23
+ }
24
+ }
25
+ </script>
26
+
27
+ <template>
28
+ <EscalatedLayout title="Canned Responses">
29
+ <div class="mb-4 flex justify-end">
30
+ <button
31
+ :class="
32
+ showForm
33
+ ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-4 py-2 text-sm font-medium text-[var(--esc-panel-text-secondary)] transition-colors hover:bg-[var(--esc-panel-hover)]'
34
+ : 'rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]'
35
+ "
36
+ @click="showForm = !showForm"
37
+ >
38
+ {{ showForm ? 'Cancel' : 'Add Response' }}
39
+ </button>
40
+ </div>
41
+ <form
42
+ v-if="showForm"
43
+ class="mb-6 space-y-3 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5"
44
+ @submit.prevent="create"
45
+ >
46
+ <input
47
+ v-model="form.title"
48
+ type="text"
49
+ placeholder="Title"
50
+ required
51
+ class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
52
+ />
53
+ <textarea
54
+ v-model="form.body"
55
+ rows="4"
56
+ placeholder="Response body..."
57
+ required
58
+ class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
59
+ ></textarea>
60
+ <div class="flex items-center gap-3">
61
+ <input
62
+ v-model="form.category"
63
+ type="text"
64
+ placeholder="Category (optional)"
65
+ class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
66
+ />
67
+ <label class="flex items-center gap-2">
68
+ <input
69
+ v-model="form.is_shared"
70
+ type="checkbox"
71
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-[var(--esc-panel-text)] focus:ring-[var(--esc-panel-border-input)]"
72
+ />
73
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Shared</span>
74
+ </label>
75
+ <button
76
+ type="submit"
77
+ :disabled="form.processing"
78
+ class="ml-auto rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
79
+ >
80
+ Create
81
+ </button>
82
+ </div>
83
+ </form>
84
+ <div class="space-y-3">
85
+ <div
86
+ v-if="!responses?.length"
87
+ class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] px-4 py-12 text-center"
88
+ >
89
+ <svg
90
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
91
+ fill="none"
92
+ stroke="currentColor"
93
+ stroke-width="1.5"
94
+ viewBox="0 0 24 24"
95
+ >
96
+ <path
97
+ stroke-linecap="round"
98
+ stroke-linejoin="round"
99
+ d="M7.5 8.25h9m-9 3H12m-9.75 1.51c0 1.6 1.123 2.994 2.707 3.227 1.129.166 2.27.293 3.423.379.35.026.67.21.865.501L12 21l2.755-4.133a1.14 1.14 0 01.865-.501 48.172 48.172 0 003.423-.379c1.584-.233 2.707-1.626 2.707-3.228V6.741c0-1.602-1.123-2.995-2.707-3.228A48.394 48.394 0 0012 3c-2.392 0-4.744.175-7.043.513C3.373 3.746 2.25 5.14 2.25 6.741v6.018z"
100
+ />
101
+ </svg>
102
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No canned responses yet</p>
103
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
104
+ Create reusable templates for common replies
105
+ </p>
106
+ </div>
107
+ <div
108
+ v-for="resp in responses"
109
+ :key="resp.id"
110
+ class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-4 transition-colors hover:bg-gray-900/80"
111
+ >
112
+ <div class="mb-2 flex items-center justify-between">
113
+ <div class="flex items-center gap-2">
114
+ <span class="font-medium text-[var(--esc-panel-text-secondary)]">{{ resp.title }}</span>
115
+ <span
116
+ v-if="resp.category"
117
+ class="rounded-md bg-[var(--esc-panel-hover)] px-2 py-0.5 text-xs text-[var(--esc-panel-text-tertiary)] ring-1 ring-white/[0.06]"
118
+ >{{ resp.category }}</span
119
+ >
120
+ </div>
121
+ <button class="text-sm text-rose-400 hover:text-rose-300" @click="destroy(resp.id)">Delete</button>
122
+ </div>
123
+ <p class="text-sm text-[var(--esc-panel-text-tertiary)]">{{ resp.body }}</p>
124
+ </div>
125
+ </div>
126
+ </EscalatedLayout>
127
+ </template>
@@ -1,134 +1,134 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import AgentLoadIndicator from '../../../components/AgentLoadIndicator.vue';
4
- import { useForm } from '@inertiajs/vue3';
5
- import { ref } from 'vue';
6
-
7
- defineProps({ capacities: Array });
8
-
9
- const editingId = ref(null);
10
- const editForm = useForm({ max_concurrent: 10 });
11
-
12
- function startEdit(cap) {
13
- editingId.value = cap.id;
14
- editForm.max_concurrent = cap.max_concurrent;
15
- }
16
-
17
- function saveEdit(id) {
18
- editForm.put(route('escalated.admin.capacity.update', id), {
19
- preserveScroll: true,
20
- onSuccess: () => {
21
- editingId.value = null;
22
- },
23
- });
24
- }
25
- </script>
26
-
27
- <template>
28
- <EscalatedLayout title="Agent Capacity">
29
- <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
30
- <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
31
- <thead>
32
- <tr class="bg-[var(--esc-panel-hover)]">
33
- <th
34
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
- >
36
- Agent
37
- </th>
38
- <th
39
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
- >
41
- Channel
42
- </th>
43
- <th
44
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
45
- >
46
- Max Concurrent
47
- </th>
48
- <th
49
- class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
50
- >
51
- Current Load
52
- </th>
53
- <th
54
- class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
55
- >
56
- Actions
57
- </th>
58
- </tr>
59
- </thead>
60
- <tbody class="divide-y divide-[var(--esc-panel-border)]">
61
- <tr v-if="!capacities?.length">
62
- <td colspan="5" class="px-4 py-12 text-center">
63
- <svg
64
- class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
65
- fill="none"
66
- stroke="currentColor"
67
- stroke-width="1.5"
68
- viewBox="0 0 24 24"
69
- >
70
- <path
71
- stroke-linecap="round"
72
- stroke-linejoin="round"
73
- d="M3 13.125C3 12.504 3.504 12 4.125 12h2.25c.621 0 1.125.504 1.125 1.125v6.75C7.5 20.496 6.996 21 6.375 21h-2.25A1.125 1.125 0 013 19.875v-6.75zM9.75 8.625c0-.621.504-1.125 1.125-1.125h2.25c.621 0 1.125.504 1.125 1.125v11.25c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V8.625zM16.5 4.125c0-.621.504-1.125 1.125-1.125h2.25C20.496 3 21 3.504 21 4.125v15.75c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V4.125z"
74
- />
75
- </svg>
76
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No capacity records yet</p>
77
- <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
78
- Capacity records are created when agents are assigned tickets
79
- </p>
80
- </td>
81
- </tr>
82
- <tr
83
- v-for="cap in capacities"
84
- :key="cap.id"
85
- class="transition-colors hover:bg-[var(--esc-panel-hover)]"
86
- >
87
- <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
88
- {{ cap.agent_name }}
89
- </td>
90
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ cap.channel }}</td>
91
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-secondary)]">
92
- <template v-if="editingId === cap.id">
93
- <form class="flex items-center gap-2" @submit.prevent="saveEdit(cap.id)">
94
- <input
95
- v-model.number="editForm.max_concurrent"
96
- type="number"
97
- min="1"
98
- max="999"
99
- class="w-20 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
100
- />
101
- <button
102
- type="submit"
103
- class="text-xs text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
104
- >
105
- Save
106
- </button>
107
- <button
108
- type="button"
109
- class="text-xs text-[var(--esc-panel-text-tertiary)] hover:text-[var(--esc-panel-text-secondary)]"
110
- @click="editingId = null"
111
- >
112
- Cancel
113
- </button>
114
- </form>
115
- </template>
116
- <template v-else>{{ cap.max_concurrent }}</template>
117
- </td>
118
- <td class="px-4 py-3">
119
- <AgentLoadIndicator :current="cap.current_count" :max="cap.max_concurrent" />
120
- </td>
121
- <td class="px-4 py-3 text-right text-sm">
122
- <button
123
- class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
124
- @click="startEdit(cap)"
125
- >
126
- Edit
127
- </button>
128
- </td>
129
- </tr>
130
- </tbody>
131
- </table>
132
- </div>
133
- </EscalatedLayout>
134
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import AgentLoadIndicator from '../../../components/AgentLoadIndicator.vue';
4
+ import { useForm } from '@inertiajs/vue3';
5
+ import { ref } from 'vue';
6
+
7
+ defineProps({ capacities: Array });
8
+
9
+ const editingId = ref(null);
10
+ const editForm = useForm({ max_concurrent: 10 });
11
+
12
+ function startEdit(cap) {
13
+ editingId.value = cap.id;
14
+ editForm.max_concurrent = cap.max_concurrent;
15
+ }
16
+
17
+ function saveEdit(id) {
18
+ editForm.put(route('escalated.admin.capacity.update', id), {
19
+ preserveScroll: true,
20
+ onSuccess: () => {
21
+ editingId.value = null;
22
+ },
23
+ });
24
+ }
25
+ </script>
26
+
27
+ <template>
28
+ <EscalatedLayout title="Agent Capacity">
29
+ <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
30
+ <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
31
+ <thead>
32
+ <tr class="bg-[var(--esc-panel-hover)]">
33
+ <th
34
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
+ >
36
+ Agent
37
+ </th>
38
+ <th
39
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
+ >
41
+ Channel
42
+ </th>
43
+ <th
44
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
45
+ >
46
+ Max Concurrent
47
+ </th>
48
+ <th
49
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
50
+ >
51
+ Current Load
52
+ </th>
53
+ <th
54
+ class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
55
+ >
56
+ Actions
57
+ </th>
58
+ </tr>
59
+ </thead>
60
+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
61
+ <tr v-if="!capacities?.length">
62
+ <td colspan="5" class="px-4 py-12 text-center">
63
+ <svg
64
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
65
+ fill="none"
66
+ stroke="currentColor"
67
+ stroke-width="1.5"
68
+ viewBox="0 0 24 24"
69
+ >
70
+ <path
71
+ stroke-linecap="round"
72
+ stroke-linejoin="round"
73
+ d="M3 13.125C3 12.504 3.504 12 4.125 12h2.25c.621 0 1.125.504 1.125 1.125v6.75C7.5 20.496 6.996 21 6.375 21h-2.25A1.125 1.125 0 013 19.875v-6.75zM9.75 8.625c0-.621.504-1.125 1.125-1.125h2.25c.621 0 1.125.504 1.125 1.125v11.25c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V8.625zM16.5 4.125c0-.621.504-1.125 1.125-1.125h2.25C20.496 3 21 3.504 21 4.125v15.75c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V4.125z"
74
+ />
75
+ </svg>
76
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No capacity records yet</p>
77
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
78
+ Capacity records are created when agents are assigned tickets
79
+ </p>
80
+ </td>
81
+ </tr>
82
+ <tr
83
+ v-for="cap in capacities"
84
+ :key="cap.id"
85
+ class="transition-colors hover:bg-[var(--esc-panel-hover)]"
86
+ >
87
+ <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
88
+ {{ cap.agent_name }}
89
+ </td>
90
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ cap.channel }}</td>
91
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-secondary)]">
92
+ <template v-if="editingId === cap.id">
93
+ <form class="flex items-center gap-2" @submit.prevent="saveEdit(cap.id)">
94
+ <input
95
+ v-model.number="editForm.max_concurrent"
96
+ type="number"
97
+ min="1"
98
+ max="999"
99
+ class="w-20 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
100
+ />
101
+ <button
102
+ type="submit"
103
+ class="text-xs text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
104
+ >
105
+ Save
106
+ </button>
107
+ <button
108
+ type="button"
109
+ class="text-xs text-[var(--esc-panel-text-tertiary)] hover:text-[var(--esc-panel-text-secondary)]"
110
+ @click="editingId = null"
111
+ >
112
+ Cancel
113
+ </button>
114
+ </form>
115
+ </template>
116
+ <template v-else>{{ cap.max_concurrent }}</template>
117
+ </td>
118
+ <td class="px-4 py-3">
119
+ <AgentLoadIndicator :current="cap.current_count" :max="cap.max_concurrent" />
120
+ </td>
121
+ <td class="px-4 py-3 text-right text-sm">
122
+ <button
123
+ class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
124
+ @click="startEdit(cap)"
125
+ >
126
+ Edit
127
+ </button>
128
+ </td>
129
+ </tr>
130
+ </tbody>
131
+ </table>
132
+ </div>
133
+ </EscalatedLayout>
134
+ </template>