@escalated-dev/escalated 0.7.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (179) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +31 -0
  3. package/package.json +12 -6
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +29 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +79 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +80 -80
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/ar.json +727 -0
  91. package/src/locales/de.json +678 -430
  92. package/src/locales/en.json +717 -455
  93. package/src/locales/es.json +679 -430
  94. package/src/locales/fr.json +680 -431
  95. package/src/locales/index.js +12 -2
  96. package/src/locales/it.json +727 -0
  97. package/src/locales/ja.json +727 -0
  98. package/src/locales/ko.json +727 -0
  99. package/src/locales/nl.json +727 -0
  100. package/src/locales/pl.json +727 -0
  101. package/src/locales/pt-BR.json +727 -0
  102. package/src/locales/ru.json +727 -0
  103. package/src/locales/tr.json +727 -0
  104. package/src/locales/zh-CN.json +727 -0
  105. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  106. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  107. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  108. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  109. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  110. package/src/pages/Admin/Capacity/Index.vue +134 -134
  111. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  112. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  113. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  114. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  115. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  116. package/src/pages/Admin/Departments/Form.vue +75 -75
  117. package/src/pages/Admin/Departments/Index.vue +110 -109
  118. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  119. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  120. package/src/pages/Admin/Import/Connect.vue +0 -1
  121. package/src/pages/Admin/Import/Index.vue +1 -1
  122. package/src/pages/Admin/Import/Progress.vue +1 -1
  123. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  124. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  125. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  126. package/src/pages/Admin/Macros/Index.vue +448 -448
  127. package/src/pages/Admin/Plugins/Index.vue +327 -327
  128. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  129. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  130. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  131. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  132. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  133. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  134. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  135. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  136. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  138. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  139. package/src/pages/Admin/Reports.vue +206 -206
  140. package/src/pages/Admin/Roles/Form.vue +71 -71
  141. package/src/pages/Admin/Roles/Index.vue +122 -122
  142. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  143. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  144. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  145. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  146. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  147. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  148. package/src/pages/Admin/Settings.vue +1008 -468
  149. package/src/pages/Admin/Skills/Form.vue +53 -53
  150. package/src/pages/Admin/Skills/Index.vue +94 -94
  151. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  152. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  153. package/src/pages/Admin/Statuses/Form.vue +114 -114
  154. package/src/pages/Admin/Statuses/Index.vue +153 -153
  155. package/src/pages/Admin/Tags/Index.vue +191 -191
  156. package/src/pages/Admin/Tickets/Index.vue +126 -91
  157. package/src/pages/Admin/Tickets/Show.vue +29 -0
  158. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  159. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  160. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  161. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  162. package/src/pages/Admin/Workflows/Index.vue +235 -0
  163. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  164. package/src/pages/Agent/TicketIndex.vue +112 -88
  165. package/src/pages/Agent/TicketShow.vue +192 -60
  166. package/src/pages/Customer/Create.vue +1 -1
  167. package/src/pages/Customer/Index.vue +31 -31
  168. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  169. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  170. package/src/pages/Customer/Show.vue +69 -63
  171. package/src/pages/Guest/Create.vue +40 -15
  172. package/src/pages/Guest/Show.vue +124 -93
  173. package/src/plugin.js +25 -0
  174. package/src/utils/mentionHighlight.js +24 -0
  175. package/src/utils/sanitizeHtml.js +78 -64
  176. package/src/widget/EscalatedWidget.vue +804 -0
  177. package/src/widget/index.js +254 -0
  178. package/src/pages/Admin/Automations/Form.vue +0 -184
  179. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,195 +1,195 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../../components/EscalatedLayout.vue';
3
- import { router } from '@inertiajs/vue3';
4
- import { ref, watch } from 'vue';
5
- import { Link } from '@inertiajs/vue3';
6
-
7
- const props = defineProps({
8
- articles: Object,
9
- categories: Array,
10
- filters: Object,
11
- });
12
-
13
- const search = ref(props.filters?.search || '');
14
- const status = ref(props.filters?.status || '');
15
- const categoryId = ref(props.filters?.category_id || '');
16
-
17
- let debounceTimer;
18
- function applyFilters() {
19
- clearTimeout(debounceTimer);
20
- debounceTimer = setTimeout(() => {
21
- router.get(
22
- route('escalated.admin.kb-articles.index'),
23
- {
24
- search: search.value || undefined,
25
- status: status.value || undefined,
26
- category_id: categoryId.value || undefined,
27
- },
28
- { preserveState: true, preserveScroll: true },
29
- );
30
- }, 300);
31
- }
32
-
33
- watch([search, status, categoryId], applyFilters);
34
-
35
- function deleteArticle(article) {
36
- if (confirm('Delete this article?')) {
37
- router.delete(route('escalated.admin.kb-articles.destroy', article.id));
38
- }
39
- }
40
-
41
- const statusColors = {
42
- published: 'bg-emerald-500/10 text-emerald-400 border-emerald-500/20',
43
- draft: 'bg-amber-500/10 text-amber-400 border-amber-500/20',
44
- };
45
- </script>
46
-
47
- <template>
48
- <EscalatedLayout title="Knowledge Base — Articles">
49
- <div class="mb-6 flex items-center justify-between">
50
- <div class="flex items-center gap-3">
51
- <input
52
- v-model="search"
53
- type="text"
54
- placeholder="Search articles..."
55
- class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
56
- />
57
- <select
58
- v-model="status"
59
- class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
60
- >
61
- <option value="">All Statuses</option>
62
- <option value="draft">Draft</option>
63
- <option value="published">Published</option>
64
- </select>
65
- <select
66
- v-model="categoryId"
67
- class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
68
- >
69
- <option value="">All Categories</option>
70
- <option v-for="cat in categories" :key="cat.id" :value="cat.id">{{ cat.name }}</option>
71
- </select>
72
- </div>
73
- <Link
74
- :href="route('escalated.admin.kb-articles.create')"
75
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-opacity hover:opacity-90"
76
- >
77
- New Article
78
- </Link>
79
- </div>
80
-
81
- <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)]">
82
- <table class="w-full">
83
- <thead>
84
- <tr class="border-b border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)]">
85
- <th
86
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
87
- >
88
- Title
89
- </th>
90
- <th
91
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
92
- >
93
- Category
94
- </th>
95
- <th
96
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
97
- >
98
- Status
99
- </th>
100
- <th
101
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
102
- >
103
- Views
104
- </th>
105
- <th
106
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
107
- >
108
- Helpful
109
- </th>
110
- <th
111
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
112
- >
113
- Date
114
- </th>
115
- <th
116
- class="px-4 py-3 text-right text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
117
- >
118
- Actions
119
- </th>
120
- </tr>
121
- </thead>
122
- <tbody class="divide-y divide-[var(--esc-panel-border)]">
123
- <tr v-for="article in articles.data" :key="article.id" class="hover:bg-[var(--esc-panel-hover)]">
124
- <td class="px-4 py-3">
125
- <Link
126
- :href="route('escalated.admin.kb-articles.edit', article.id)"
127
- class="text-sm font-medium text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
128
- >
129
- {{ article.title }}
130
- </Link>
131
- </td>
132
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
133
- {{ article.category?.name || '—' }}
134
- </td>
135
- <td class="px-4 py-3">
136
- <span
137
- :class="[
138
- 'inline-flex rounded-full border px-2 py-0.5 text-xs font-medium',
139
- statusColors[article.status] || 'text-[var(--esc-panel-text-tertiary)]',
140
- ]"
141
- >
142
- {{ article.status }}
143
- </span>
144
- </td>
145
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
146
- {{ article.view_count }}
147
- </td>
148
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
149
- {{ article.helpful_count }}
150
- </td>
151
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-muted)]">
152
- {{ article.created_at ? new Date(article.created_at).toLocaleDateString() : '—' }}
153
- </td>
154
- <td class="px-4 py-3 text-right">
155
- <Link
156
- :href="route('escalated.admin.kb-articles.edit', article.id)"
157
- class="mr-2 text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
158
- >
159
- Edit
160
- </Link>
161
- <button class="text-sm text-red-500/60 hover:text-red-400" @click="deleteArticle(article)">
162
- Delete
163
- </button>
164
- </td>
165
- </tr>
166
- <tr v-if="!articles.data?.length">
167
- <td colspan="7" class="px-4 py-8 text-center text-sm text-[var(--esc-panel-text-muted)]">
168
- No articles found.
169
- </td>
170
- </tr>
171
- </tbody>
172
- </table>
173
- </div>
174
-
175
- <!-- Pagination -->
176
- <div v-if="articles.links && articles.last_page > 1" class="mt-4 flex items-center justify-center gap-1">
177
- <Link
178
- v-for="link in articles.links"
179
- :key="link.label"
180
- :href="link.url || '#'"
181
- :class="[
182
- 'rounded-lg px-3 py-1.5 text-sm transition-colors',
183
- link.active
184
- ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] text-white'
185
- : link.url
186
- ? 'border border-[var(--esc-panel-border)] text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]'
187
- : 'cursor-default text-[var(--esc-panel-text-muted)]',
188
- ]"
189
- preserve-scroll
190
- >
191
- <!-- eslint-disable-next-line vue/no-v-html --><span v-html="link.label" />
192
- </Link>
193
- </div>
194
- </EscalatedLayout>
195
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../../components/EscalatedLayout.vue';
3
+ import { router } from '@inertiajs/vue3';
4
+ import { ref, watch } from 'vue';
5
+ import { Link } from '@inertiajs/vue3';
6
+
7
+ const props = defineProps({
8
+ articles: Object,
9
+ categories: Array,
10
+ filters: Object,
11
+ });
12
+
13
+ const search = ref(props.filters?.search || '');
14
+ const status = ref(props.filters?.status || '');
15
+ const categoryId = ref(props.filters?.category_id || '');
16
+
17
+ let debounceTimer;
18
+ function applyFilters() {
19
+ clearTimeout(debounceTimer);
20
+ debounceTimer = setTimeout(() => {
21
+ router.get(
22
+ route('escalated.admin.kb-articles.index'),
23
+ {
24
+ search: search.value || undefined,
25
+ status: status.value || undefined,
26
+ category_id: categoryId.value || undefined,
27
+ },
28
+ { preserveState: true, preserveScroll: true },
29
+ );
30
+ }, 300);
31
+ }
32
+
33
+ watch([search, status, categoryId], applyFilters);
34
+
35
+ function deleteArticle(article) {
36
+ if (confirm('Delete this article?')) {
37
+ router.delete(route('escalated.admin.kb-articles.destroy', article.id));
38
+ }
39
+ }
40
+
41
+ const statusColors = {
42
+ published: 'bg-emerald-500/10 text-emerald-400 border-emerald-500/20',
43
+ draft: 'bg-amber-500/10 text-amber-400 border-amber-500/20',
44
+ };
45
+ </script>
46
+
47
+ <template>
48
+ <EscalatedLayout title="Knowledge Base — Articles">
49
+ <div class="mb-6 flex items-center justify-between">
50
+ <div class="flex items-center gap-3">
51
+ <input
52
+ v-model="search"
53
+ type="text"
54
+ placeholder="Search articles..."
55
+ class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
56
+ />
57
+ <select
58
+ v-model="status"
59
+ class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
60
+ >
61
+ <option value="">All Statuses</option>
62
+ <option value="draft">Draft</option>
63
+ <option value="published">Published</option>
64
+ </select>
65
+ <select
66
+ v-model="categoryId"
67
+ class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-cyan-500/40 focus:outline-none focus:ring-1 focus:ring-cyan-500/40"
68
+ >
69
+ <option value="">All Categories</option>
70
+ <option v-for="cat in categories" :key="cat.id" :value="cat.id">{{ cat.name }}</option>
71
+ </select>
72
+ </div>
73
+ <Link
74
+ :href="route('escalated.admin.kb-articles.create')"
75
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-opacity hover:opacity-90"
76
+ >
77
+ New Article
78
+ </Link>
79
+ </div>
80
+
81
+ <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)]">
82
+ <table class="w-full">
83
+ <thead>
84
+ <tr class="border-b border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)]">
85
+ <th
86
+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
87
+ >
88
+ Title
89
+ </th>
90
+ <th
91
+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
92
+ >
93
+ Category
94
+ </th>
95
+ <th
96
+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
97
+ >
98
+ Status
99
+ </th>
100
+ <th
101
+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
102
+ >
103
+ Views
104
+ </th>
105
+ <th
106
+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
107
+ >
108
+ Helpful
109
+ </th>
110
+ <th
111
+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
112
+ >
113
+ Date
114
+ </th>
115
+ <th
116
+ class="px-4 py-3 text-right text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
117
+ >
118
+ Actions
119
+ </th>
120
+ </tr>
121
+ </thead>
122
+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
123
+ <tr v-for="article in articles.data" :key="article.id" class="hover:bg-[var(--esc-panel-hover)]">
124
+ <td class="px-4 py-3">
125
+ <Link
126
+ :href="route('escalated.admin.kb-articles.edit', article.id)"
127
+ class="text-sm font-medium text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
128
+ >
129
+ {{ article.title }}
130
+ </Link>
131
+ </td>
132
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
133
+ {{ article.category?.name || '—' }}
134
+ </td>
135
+ <td class="px-4 py-3">
136
+ <span
137
+ :class="[
138
+ 'inline-flex rounded-full border px-2 py-0.5 text-xs font-medium',
139
+ statusColors[article.status] || 'text-[var(--esc-panel-text-tertiary)]',
140
+ ]"
141
+ >
142
+ {{ article.status }}
143
+ </span>
144
+ </td>
145
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
146
+ {{ article.view_count }}
147
+ </td>
148
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
149
+ {{ article.helpful_count }}
150
+ </td>
151
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-muted)]">
152
+ {{ article.created_at ? new Date(article.created_at).toLocaleDateString() : '—' }}
153
+ </td>
154
+ <td class="px-4 py-3 text-right">
155
+ <Link
156
+ :href="route('escalated.admin.kb-articles.edit', article.id)"
157
+ class="mr-2 text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
158
+ >
159
+ Edit
160
+ </Link>
161
+ <button class="text-sm text-red-500/60 hover:text-red-400" @click="deleteArticle(article)">
162
+ Delete
163
+ </button>
164
+ </td>
165
+ </tr>
166
+ <tr v-if="!articles.data?.length">
167
+ <td colspan="7" class="px-4 py-8 text-center text-sm text-[var(--esc-panel-text-muted)]">
168
+ No articles found.
169
+ </td>
170
+ </tr>
171
+ </tbody>
172
+ </table>
173
+ </div>
174
+
175
+ <!-- Pagination -->
176
+ <div v-if="articles.links && articles.last_page > 1" class="mt-4 flex items-center justify-center gap-1">
177
+ <Link
178
+ v-for="link in articles.links"
179
+ :key="link.label"
180
+ :href="link.url || '#'"
181
+ :class="[
182
+ 'rounded-lg px-3 py-1.5 text-sm transition-colors',
183
+ link.active
184
+ ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] text-white'
185
+ : link.url
186
+ ? 'border border-[var(--esc-panel-border)] text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]'
187
+ : 'cursor-default text-[var(--esc-panel-text-muted)]',
188
+ ]"
189
+ preserve-scroll
190
+ >
191
+ <!-- eslint-disable-next-line vue/no-v-html --><span v-html="link.label" />
192
+ </Link>
193
+ </div>
194
+ </EscalatedLayout>
195
+ </template>