@escalated-dev/escalated 0.7.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (179) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +31 -0
  3. package/package.json +12 -6
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +29 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +79 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +80 -80
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/ar.json +727 -0
  91. package/src/locales/de.json +678 -430
  92. package/src/locales/en.json +717 -455
  93. package/src/locales/es.json +679 -430
  94. package/src/locales/fr.json +680 -431
  95. package/src/locales/index.js +12 -2
  96. package/src/locales/it.json +727 -0
  97. package/src/locales/ja.json +727 -0
  98. package/src/locales/ko.json +727 -0
  99. package/src/locales/nl.json +727 -0
  100. package/src/locales/pl.json +727 -0
  101. package/src/locales/pt-BR.json +727 -0
  102. package/src/locales/ru.json +727 -0
  103. package/src/locales/tr.json +727 -0
  104. package/src/locales/zh-CN.json +727 -0
  105. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  106. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  107. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  108. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  109. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  110. package/src/pages/Admin/Capacity/Index.vue +134 -134
  111. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  112. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  113. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  114. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  115. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  116. package/src/pages/Admin/Departments/Form.vue +75 -75
  117. package/src/pages/Admin/Departments/Index.vue +110 -109
  118. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  119. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  120. package/src/pages/Admin/Import/Connect.vue +0 -1
  121. package/src/pages/Admin/Import/Index.vue +1 -1
  122. package/src/pages/Admin/Import/Progress.vue +1 -1
  123. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  124. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  125. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  126. package/src/pages/Admin/Macros/Index.vue +448 -448
  127. package/src/pages/Admin/Plugins/Index.vue +327 -327
  128. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  129. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  130. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  131. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  132. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  133. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  134. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  135. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  136. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  138. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  139. package/src/pages/Admin/Reports.vue +206 -206
  140. package/src/pages/Admin/Roles/Form.vue +71 -71
  141. package/src/pages/Admin/Roles/Index.vue +122 -122
  142. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  143. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  144. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  145. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  146. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  147. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  148. package/src/pages/Admin/Settings.vue +1008 -468
  149. package/src/pages/Admin/Skills/Form.vue +53 -53
  150. package/src/pages/Admin/Skills/Index.vue +94 -94
  151. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  152. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  153. package/src/pages/Admin/Statuses/Form.vue +114 -114
  154. package/src/pages/Admin/Statuses/Index.vue +153 -153
  155. package/src/pages/Admin/Tags/Index.vue +191 -191
  156. package/src/pages/Admin/Tickets/Index.vue +126 -91
  157. package/src/pages/Admin/Tickets/Show.vue +29 -0
  158. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  159. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  160. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  161. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  162. package/src/pages/Admin/Workflows/Index.vue +235 -0
  163. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  164. package/src/pages/Agent/TicketIndex.vue +112 -88
  165. package/src/pages/Agent/TicketShow.vue +192 -60
  166. package/src/pages/Customer/Create.vue +1 -1
  167. package/src/pages/Customer/Index.vue +31 -31
  168. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  169. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  170. package/src/pages/Customer/Show.vue +69 -63
  171. package/src/pages/Guest/Create.vue +40 -15
  172. package/src/pages/Guest/Show.vue +124 -93
  173. package/src/plugin.js +25 -0
  174. package/src/utils/mentionHighlight.js +24 -0
  175. package/src/utils/sanitizeHtml.js +78 -64
  176. package/src/widget/EscalatedWidget.vue +804 -0
  177. package/src/widget/index.js +254 -0
  178. package/src/pages/Admin/Automations/Form.vue +0 -184
  179. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,243 +1,243 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { useForm } from '@inertiajs/vue3';
4
- import { ref } from 'vue';
5
-
6
- const props = defineProps({
7
- addresses: { type: Array, default: () => [] },
8
- defaultReplyAddress: { type: String, default: '' },
9
- });
10
-
11
- const form = useForm({
12
- addresses: props.addresses.map((a) => ({ ...a })),
13
- default_reply_address: props.defaultReplyAddress,
14
- });
15
-
16
- const showAddForm = ref(false);
17
- const newAddress = ref({
18
- email: '',
19
- display_name: '',
20
- department_id: null,
21
- });
22
-
23
- function addAddress() {
24
- form.addresses.push({
25
- email: newAddress.value.email,
26
- display_name: newAddress.value.display_name,
27
- department_id: newAddress.value.department_id,
28
- dkim_status: 'unknown',
29
- });
30
- newAddress.value = { email: '', display_name: '', department_id: null };
31
- showAddForm.value = false;
32
- }
33
-
34
- function removeAddress(index) {
35
- form.addresses.splice(index, 1);
36
- }
37
-
38
- function submit() {
39
- form.post(route('escalated.admin.settings.email.update'));
40
- }
41
-
42
- const dkimStatusClasses = {
43
- verified: 'bg-emerald-500/10 text-emerald-400 border-emerald-500/20',
44
- pending: 'bg-amber-500/10 text-amber-400 border-amber-500/20',
45
- failed: 'bg-rose-500/10 text-rose-400 border-rose-500/20',
46
- unknown: 'bg-neutral-500/10 text-neutral-400 border-neutral-500/20',
47
- };
48
- </script>
49
-
50
- <template>
51
- <EscalatedLayout title="Email Channel Settings">
52
- <form class="mx-auto max-w-3xl space-y-6" @submit.prevent="submit">
53
- <!-- Email Addresses -->
54
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
55
- <div class="mb-5 flex items-center justify-between">
56
- <div>
57
- <h3 class="text-sm font-semibold text-[var(--esc-panel-text)]">Support Email Addresses</h3>
58
- <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
59
- Configure multiple email addresses for receiving and responding to tickets
60
- </p>
61
- </div>
62
- <button
63
- type="button"
64
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-1.5 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
65
- @click="showAddForm = true"
66
- >
67
- Add Address
68
- </button>
69
- </div>
70
-
71
- <!-- Address Table -->
72
- <div
73
- v-if="form.addresses.length"
74
- class="overflow-hidden rounded-lg border border-[var(--esc-panel-border)]"
75
- >
76
- <table class="w-full">
77
- <thead>
78
- <tr class="border-b border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)]">
79
- <th
80
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
81
- >
82
- Email
83
- </th>
84
- <th
85
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
86
- >
87
- Display Name
88
- </th>
89
- <th
90
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
91
- >
92
- Department
93
- </th>
94
- <th
95
- class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
96
- >
97
- DKIM
98
- </th>
99
- <th
100
- class="px-4 py-3 text-right text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
101
- >
102
- Actions
103
- </th>
104
- </tr>
105
- </thead>
106
- <tbody class="divide-y divide-[var(--esc-panel-border)]">
107
- <tr
108
- v-for="(addr, idx) in form.addresses"
109
- :key="idx"
110
- class="hover:bg-[var(--esc-panel-hover)]"
111
- >
112
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-secondary)]">
113
- {{ addr.email }}
114
- </td>
115
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
116
- {{ addr.display_name || '---' }}
117
- </td>
118
- <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
119
- {{ addr.department_id ? `Dept #${addr.department_id}` : 'All' }}
120
- </td>
121
- <td class="px-4 py-3">
122
- <span
123
- :class="[
124
- 'inline-flex rounded-full border px-2 py-0.5 text-xs font-medium',
125
- dkimStatusClasses[addr.dkim_status] || dkimStatusClasses.unknown,
126
- ]"
127
- >
128
- {{ addr.dkim_status || 'Unknown' }}
129
- </span>
130
- </td>
131
- <td class="px-4 py-3 text-right">
132
- <button
133
- type="button"
134
- class="text-sm text-red-500/60 hover:text-red-400"
135
- @click="removeAddress(idx)"
136
- >
137
- Remove
138
- </button>
139
- </td>
140
- </tr>
141
- </tbody>
142
- </table>
143
- </div>
144
-
145
- <div
146
- v-else
147
- class="rounded-lg border border-dashed border-[var(--esc-panel-active)] px-6 py-8 text-center"
148
- >
149
- <p class="text-sm text-[var(--esc-panel-text-muted)]">No email addresses configured yet.</p>
150
- </div>
151
-
152
- <!-- Add Address Form -->
153
- <div
154
- v-if="showAddForm"
155
- class="mt-4 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4"
156
- >
157
- <h4 class="mb-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">Add Email Address</h4>
158
- <div class="grid grid-cols-1 gap-3 sm:grid-cols-3">
159
- <div>
160
- <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
161
- >Email Address</label
162
- >
163
- <input
164
- v-model="newAddress.email"
165
- type="email"
166
- placeholder="support@example.com"
167
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
168
- />
169
- </div>
170
- <div>
171
- <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
172
- >Display Name</label
173
- >
174
- <input
175
- v-model="newAddress.display_name"
176
- type="text"
177
- placeholder="Support Team"
178
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
179
- />
180
- </div>
181
- <div>
182
- <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
183
- >Department Routing</label
184
- >
185
- <input
186
- v-model.number="newAddress.department_id"
187
- type="number"
188
- placeholder="All departments"
189
- class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
190
- />
191
- </div>
192
- </div>
193
- <div class="mt-3 flex gap-2">
194
- <button
195
- type="button"
196
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-1.5 text-sm font-medium text-white"
197
- :disabled="!newAddress.email"
198
- @click="addAddress"
199
- >
200
- Add
201
- </button>
202
- <button
203
- type="button"
204
- class="rounded-lg border border-[var(--esc-panel-border-input)] px-4 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] hover:text-[var(--esc-panel-text-secondary)]"
205
- @click="showAddForm = false"
206
- >
207
- Cancel
208
- </button>
209
- </div>
210
- </div>
211
- </div>
212
-
213
- <!-- Default Reply Address -->
214
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
215
- <h3 class="mb-5 text-sm font-semibold text-[var(--esc-panel-text)]">Default Reply Address</h3>
216
- <p class="mb-3 text-xs text-[var(--esc-panel-text-muted)]">
217
- Select the default email address for outbound replies
218
- </p>
219
- <select
220
- v-model="form.default_reply_address"
221
- class="w-full max-w-sm rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
222
- >
223
- <option value="">Select an address...</option>
224
- <option v-for="(addr, idx) in form.addresses" :key="idx" :value="addr.email">
225
- {{ addr.display_name ? `${addr.display_name} <${addr.email}>` : addr.email }}
226
- </option>
227
- </select>
228
- </div>
229
-
230
- <!-- Submit -->
231
- <div class="flex items-center justify-end gap-3">
232
- <span v-if="form.recentlySuccessful" class="text-sm text-emerald-400">Saved.</span>
233
- <button
234
- type="submit"
235
- :disabled="form.processing"
236
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
237
- >
238
- {{ form.processing ? 'Saving...' : 'Save Email Settings' }}
239
- </button>
240
- </div>
241
- </form>
242
- </EscalatedLayout>
243
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { useForm } from '@inertiajs/vue3';
4
+ import { ref } from 'vue';
5
+
6
+ const props = defineProps({
7
+ addresses: { type: Array, default: () => [] },
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+ defaultReplyAddress: { type: String, default: '' },
9
+ });
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+
11
+ const form = useForm({
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+ addresses: props.addresses.map((a) => ({ ...a })),
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+ default_reply_address: props.defaultReplyAddress,
14
+ });
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+
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+ const showAddForm = ref(false);
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+ const newAddress = ref({
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+ email: '',
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+ display_name: '',
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+ department_id: null,
21
+ });
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+
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+ function addAddress() {
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+ form.addresses.push({
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+ email: newAddress.value.email,
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+ display_name: newAddress.value.display_name,
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+ department_id: newAddress.value.department_id,
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+ dkim_status: 'unknown',
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+ });
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+ newAddress.value = { email: '', display_name: '', department_id: null };
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+ showAddForm.value = false;
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+ }
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+
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+ function removeAddress(index) {
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+ form.addresses.splice(index, 1);
36
+ }
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+
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+ function submit() {
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+ form.post(route('escalated.admin.settings.email.update'));
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+ }
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+
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+ const dkimStatusClasses = {
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+ verified: 'bg-emerald-500/10 text-emerald-400 border-emerald-500/20',
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+ pending: 'bg-amber-500/10 text-amber-400 border-amber-500/20',
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+ failed: 'bg-rose-500/10 text-rose-400 border-rose-500/20',
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+ unknown: 'bg-neutral-500/10 text-neutral-400 border-neutral-500/20',
47
+ };
48
+ </script>
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+
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+ <template>
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+ <EscalatedLayout title="Email Channel Settings">
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+ <form class="mx-auto max-w-3xl space-y-6" @submit.prevent="submit">
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+ <!-- Email Addresses -->
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+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
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+ <div class="mb-5 flex items-center justify-between">
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+ <div>
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+ <h3 class="text-sm font-semibold text-[var(--esc-panel-text)]">Support Email Addresses</h3>
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+ <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
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+ Configure multiple email addresses for receiving and responding to tickets
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+ </p>
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+ </div>
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+ <button
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+ type="button"
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+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-1.5 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
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+ @click="showAddForm = true"
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+ >
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+ Add Address
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+ </button>
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+ </div>
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+
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+ <!-- Address Table -->
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+ <div
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+ v-if="form.addresses.length"
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+ class="overflow-hidden rounded-lg border border-[var(--esc-panel-border)]"
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+ >
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+ <table class="w-full">
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+ <thead>
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+ <tr class="border-b border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)]">
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+ <th
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+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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+ >
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+ Email
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+ </th>
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+ <th
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+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
86
+ >
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+ Display Name
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+ </th>
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+ <th
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+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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+ >
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+ Department
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+ </th>
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+ <th
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+ class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
96
+ >
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+ DKIM
98
+ </th>
99
+ <th
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+ class="px-4 py-3 text-right text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
101
+ >
102
+ Actions
103
+ </th>
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+ </tr>
105
+ </thead>
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+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
107
+ <tr
108
+ v-for="(addr, idx) in form.addresses"
109
+ :key="idx"
110
+ class="hover:bg-[var(--esc-panel-hover)]"
111
+ >
112
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-secondary)]">
113
+ {{ addr.email }}
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+ </td>
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+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
116
+ {{ addr.display_name || '---' }}
117
+ </td>
118
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
119
+ {{ addr.department_id ? `Dept #${addr.department_id}` : 'All' }}
120
+ </td>
121
+ <td class="px-4 py-3">
122
+ <span
123
+ :class="[
124
+ 'inline-flex rounded-full border px-2 py-0.5 text-xs font-medium',
125
+ dkimStatusClasses[addr.dkim_status] || dkimStatusClasses.unknown,
126
+ ]"
127
+ >
128
+ {{ addr.dkim_status || 'Unknown' }}
129
+ </span>
130
+ </td>
131
+ <td class="px-4 py-3 text-right">
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+ <button
133
+ type="button"
134
+ class="text-sm text-red-500/60 hover:text-red-400"
135
+ @click="removeAddress(idx)"
136
+ >
137
+ Remove
138
+ </button>
139
+ </td>
140
+ </tr>
141
+ </tbody>
142
+ </table>
143
+ </div>
144
+
145
+ <div
146
+ v-else
147
+ class="rounded-lg border border-dashed border-[var(--esc-panel-active)] px-6 py-8 text-center"
148
+ >
149
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No email addresses configured yet.</p>
150
+ </div>
151
+
152
+ <!-- Add Address Form -->
153
+ <div
154
+ v-if="showAddForm"
155
+ class="mt-4 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4"
156
+ >
157
+ <h4 class="mb-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">Add Email Address</h4>
158
+ <div class="grid grid-cols-1 gap-3 sm:grid-cols-3">
159
+ <div>
160
+ <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
161
+ >Email Address</label
162
+ >
163
+ <input
164
+ v-model="newAddress.email"
165
+ type="email"
166
+ placeholder="support@example.com"
167
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
168
+ />
169
+ </div>
170
+ <div>
171
+ <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
172
+ >Display Name</label
173
+ >
174
+ <input
175
+ v-model="newAddress.display_name"
176
+ type="text"
177
+ placeholder="Support Team"
178
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
179
+ />
180
+ </div>
181
+ <div>
182
+ <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
183
+ >Department Routing</label
184
+ >
185
+ <input
186
+ v-model.number="newAddress.department_id"
187
+ type="number"
188
+ placeholder="All departments"
189
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
190
+ />
191
+ </div>
192
+ </div>
193
+ <div class="mt-3 flex gap-2">
194
+ <button
195
+ type="button"
196
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-1.5 text-sm font-medium text-white"
197
+ :disabled="!newAddress.email"
198
+ @click="addAddress"
199
+ >
200
+ Add
201
+ </button>
202
+ <button
203
+ type="button"
204
+ class="rounded-lg border border-[var(--esc-panel-border-input)] px-4 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] hover:text-[var(--esc-panel-text-secondary)]"
205
+ @click="showAddForm = false"
206
+ >
207
+ Cancel
208
+ </button>
209
+ </div>
210
+ </div>
211
+ </div>
212
+
213
+ <!-- Default Reply Address -->
214
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
215
+ <h3 class="mb-5 text-sm font-semibold text-[var(--esc-panel-text)]">Default Reply Address</h3>
216
+ <p class="mb-3 text-xs text-[var(--esc-panel-text-muted)]">
217
+ Select the default email address for outbound replies
218
+ </p>
219
+ <select
220
+ v-model="form.default_reply_address"
221
+ class="w-full max-w-sm rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
222
+ >
223
+ <option value="">Select an address...</option>
224
+ <option v-for="(addr, idx) in form.addresses" :key="idx" :value="addr.email">
225
+ {{ addr.display_name ? `${addr.display_name} <${addr.email}>` : addr.email }}
226
+ </option>
227
+ </select>
228
+ </div>
229
+
230
+ <!-- Submit -->
231
+ <div class="flex items-center justify-end gap-3">
232
+ <span v-if="form.recentlySuccessful" class="text-sm text-emerald-400">Saved.</span>
233
+ <button
234
+ type="submit"
235
+ :disabled="form.processing"
236
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
237
+ >
238
+ {{ form.processing ? 'Saving...' : 'Save Email Settings' }}
239
+ </button>
240
+ </div>
241
+ </form>
242
+ </EscalatedLayout>
243
+ </template>