@escalated-dev/escalated 0.7.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (179) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +31 -0
  3. package/package.json +12 -6
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +29 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +79 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +80 -80
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/ar.json +727 -0
  91. package/src/locales/de.json +678 -430
  92. package/src/locales/en.json +717 -455
  93. package/src/locales/es.json +679 -430
  94. package/src/locales/fr.json +680 -431
  95. package/src/locales/index.js +12 -2
  96. package/src/locales/it.json +727 -0
  97. package/src/locales/ja.json +727 -0
  98. package/src/locales/ko.json +727 -0
  99. package/src/locales/nl.json +727 -0
  100. package/src/locales/pl.json +727 -0
  101. package/src/locales/pt-BR.json +727 -0
  102. package/src/locales/ru.json +727 -0
  103. package/src/locales/tr.json +727 -0
  104. package/src/locales/zh-CN.json +727 -0
  105. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  106. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  107. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  108. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  109. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  110. package/src/pages/Admin/Capacity/Index.vue +134 -134
  111. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  112. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  113. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  114. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  115. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  116. package/src/pages/Admin/Departments/Form.vue +75 -75
  117. package/src/pages/Admin/Departments/Index.vue +110 -109
  118. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  119. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  120. package/src/pages/Admin/Import/Connect.vue +0 -1
  121. package/src/pages/Admin/Import/Index.vue +1 -1
  122. package/src/pages/Admin/Import/Progress.vue +1 -1
  123. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  124. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  125. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  126. package/src/pages/Admin/Macros/Index.vue +448 -448
  127. package/src/pages/Admin/Plugins/Index.vue +327 -327
  128. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  129. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  130. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  131. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  132. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  133. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  134. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  135. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  136. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  138. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  139. package/src/pages/Admin/Reports.vue +206 -206
  140. package/src/pages/Admin/Roles/Form.vue +71 -71
  141. package/src/pages/Admin/Roles/Index.vue +122 -122
  142. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  143. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  144. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  145. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  146. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  147. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  148. package/src/pages/Admin/Settings.vue +1008 -468
  149. package/src/pages/Admin/Skills/Form.vue +53 -53
  150. package/src/pages/Admin/Skills/Index.vue +94 -94
  151. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  152. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  153. package/src/pages/Admin/Statuses/Form.vue +114 -114
  154. package/src/pages/Admin/Statuses/Index.vue +153 -153
  155. package/src/pages/Admin/Tags/Index.vue +191 -191
  156. package/src/pages/Admin/Tickets/Index.vue +126 -91
  157. package/src/pages/Admin/Tickets/Show.vue +29 -0
  158. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  159. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  160. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  161. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  162. package/src/pages/Admin/Workflows/Index.vue +235 -0
  163. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  164. package/src/pages/Agent/TicketIndex.vue +112 -88
  165. package/src/pages/Agent/TicketShow.vue +192 -60
  166. package/src/pages/Customer/Create.vue +1 -1
  167. package/src/pages/Customer/Index.vue +31 -31
  168. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  169. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  170. package/src/pages/Customer/Show.vue +69 -63
  171. package/src/pages/Guest/Create.vue +40 -15
  172. package/src/pages/Guest/Show.vue +124 -93
  173. package/src/plugin.js +25 -0
  174. package/src/utils/mentionHighlight.js +24 -0
  175. package/src/utils/sanitizeHtml.js +78 -64
  176. package/src/widget/EscalatedWidget.vue +804 -0
  177. package/src/widget/index.js +254 -0
  178. package/src/pages/Admin/Automations/Form.vue +0 -184
  179. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,165 +1,165 @@
1
- <script setup>
2
- import { ref, inject, computed } from 'vue';
3
- import { router } from '@inertiajs/vue3';
4
-
5
- const escDark = inject(
6
- 'esc-dark',
7
- computed(() => false),
8
- );
9
-
10
- const props = defineProps({
11
- conversation: { type: Object, required: true },
12
- ticketReference: { type: String, required: true },
13
- });
14
-
15
- const emit = defineEmits(['updated']);
16
- const replyBody = ref('');
17
- const submitting = ref(false);
18
- const expanded = ref(false);
19
-
20
- function submitReply() {
21
- if (!replyBody.value.trim() || submitting.value) return;
22
- submitting.value = true;
23
-
24
- router.post(
25
- route('escalated.admin.tickets.side-conversations.reply', [props.ticketReference, props.conversation.id]),
26
- { body: replyBody.value },
27
- {
28
- preserveScroll: true,
29
- onSuccess: () => {
30
- replyBody.value = '';
31
- emit('updated');
32
- },
33
- onFinish: () => {
34
- submitting.value = false;
35
- },
36
- },
37
- );
38
- }
39
-
40
- function closeConversation() {
41
- router.post(
42
- route('escalated.admin.tickets.side-conversations.close', [props.ticketReference, props.conversation.id]),
43
- {},
44
- {
45
- preserveScroll: true,
46
- onSuccess: () => emit('updated'),
47
- },
48
- );
49
- }
50
- </script>
51
-
52
- <template>
53
- <div
54
- :class="[
55
- 'rounded-lg border p-3',
56
- escDark ? 'border-white/[0.06] bg-white/[0.02]' : 'border-gray-200 bg-gray-50',
57
- ]"
58
- >
59
- <button
60
- class="flex w-full items-center justify-between"
61
- :aria-expanded="expanded"
62
- @click="expanded = !expanded"
63
- >
64
- <div class="flex items-center gap-2">
65
- <span
66
- :class="[
67
- 'inline-flex h-5 items-center rounded px-1.5 text-[10px] font-semibold uppercase',
68
- conversation.status === 'open'
69
- ? escDark
70
- ? 'bg-emerald-500/15 text-emerald-400'
71
- : 'bg-emerald-100 text-emerald-700'
72
- : escDark
73
- ? 'bg-neutral-500/15 text-neutral-400'
74
- : 'bg-gray-100 text-gray-500',
75
- ]"
76
- >
77
- {{ conversation.status }}
78
- </span>
79
- <span :class="['text-sm font-medium', escDark ? 'text-neutral-200' : 'text-gray-900']">
80
- {{ conversation.subject }}
81
- </span>
82
- <span :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']">
83
- {{ conversation.channel }}
84
- </span>
85
- </div>
86
- <svg
87
- :class="[
88
- 'h-4 w-4 transition-transform',
89
- escDark ? 'text-neutral-500' : 'text-gray-400',
90
- expanded && 'rotate-180',
91
- ]"
92
- fill="none"
93
- stroke="currentColor"
94
- stroke-width="1.5"
95
- viewBox="0 0 24 24"
96
- >
97
- <path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
98
- </svg>
99
- </button>
100
-
101
- <div v-if="expanded" class="mt-3 space-y-3">
102
- <!-- Replies -->
103
- <div
104
- v-for="reply in conversation.replies"
105
- :key="reply.id"
106
- :class="['border-l-2 pl-3', escDark ? 'border-white/[0.06]' : 'border-gray-200']"
107
- >
108
- <div class="flex items-center gap-2">
109
- <span :class="['text-xs font-medium', escDark ? 'text-neutral-300' : 'text-gray-700']">
110
- {{ reply.author?.name || 'System' }}
111
- </span>
112
- <span :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']">
113
- {{ reply.created_at }}
114
- </span>
115
- </div>
116
- <p :class="['mt-1 whitespace-pre-wrap text-sm', escDark ? 'text-neutral-400' : 'text-gray-600']">
117
- {{ reply.body }}
118
- </p>
119
- </div>
120
-
121
- <div
122
- v-if="!conversation.replies?.length"
123
- :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']"
124
- >
125
- No replies yet.
126
- </div>
127
-
128
- <!-- Reply form -->
129
- <div v-if="conversation.status === 'open'" class="pt-2">
130
- <textarea
131
- v-model="replyBody"
132
- rows="2"
133
- placeholder="Write a reply..."
134
- :class="[
135
- 'w-full rounded-lg border px-3 py-2 text-sm focus:outline-none focus:ring-1',
136
- escDark
137
- ? 'border-white/10 bg-neutral-950 text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:ring-white/10'
138
- : 'border-gray-300 bg-white text-gray-900 placeholder-gray-400 focus:border-blue-400 focus:ring-blue-200',
139
- ]"
140
- ></textarea>
141
- <div class="mt-2 flex items-center gap-2">
142
- <button
143
- :disabled="!replyBody.trim() || submitting"
144
- :class="[
145
- 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-3 py-1.5 text-xs font-medium text-white transition-all hover:from-cyan-400 hover:to-violet-400',
146
- (!replyBody.trim() || submitting) && 'cursor-not-allowed opacity-40',
147
- ]"
148
- @click="submitReply"
149
- >
150
- Reply
151
- </button>
152
- <button
153
- :class="[
154
- 'rounded-lg px-3 py-1.5 text-xs',
155
- escDark ? 'text-neutral-400 hover:text-neutral-300' : 'text-gray-500 hover:text-gray-700',
156
- ]"
157
- @click="closeConversation"
158
- >
159
- Close
160
- </button>
161
- </div>
162
- </div>
163
- </div>
164
- </div>
165
- </template>
1
+ <script setup>
2
+ import { ref, inject, computed } from 'vue';
3
+ import { router } from '@inertiajs/vue3';
4
+
5
+ const escDark = inject(
6
+ 'esc-dark',
7
+ computed(() => false),
8
+ );
9
+
10
+ const props = defineProps({
11
+ conversation: { type: Object, required: true },
12
+ ticketReference: { type: String, required: true },
13
+ });
14
+
15
+ const emit = defineEmits(['updated']);
16
+ const replyBody = ref('');
17
+ const submitting = ref(false);
18
+ const expanded = ref(false);
19
+
20
+ function submitReply() {
21
+ if (!replyBody.value.trim() || submitting.value) return;
22
+ submitting.value = true;
23
+
24
+ router.post(
25
+ route('escalated.admin.tickets.side-conversations.reply', [props.ticketReference, props.conversation.id]),
26
+ { body: replyBody.value },
27
+ {
28
+ preserveScroll: true,
29
+ onSuccess: () => {
30
+ replyBody.value = '';
31
+ emit('updated');
32
+ },
33
+ onFinish: () => {
34
+ submitting.value = false;
35
+ },
36
+ },
37
+ );
38
+ }
39
+
40
+ function closeConversation() {
41
+ router.post(
42
+ route('escalated.admin.tickets.side-conversations.close', [props.ticketReference, props.conversation.id]),
43
+ {},
44
+ {
45
+ preserveScroll: true,
46
+ onSuccess: () => emit('updated'),
47
+ },
48
+ );
49
+ }
50
+ </script>
51
+
52
+ <template>
53
+ <div
54
+ :class="[
55
+ 'rounded-lg border p-3',
56
+ escDark ? 'border-white/[0.06] bg-white/[0.02]' : 'border-gray-200 bg-gray-50',
57
+ ]"
58
+ >
59
+ <button
60
+ class="flex w-full items-center justify-between"
61
+ :aria-expanded="expanded"
62
+ @click="expanded = !expanded"
63
+ >
64
+ <div class="flex items-center gap-2">
65
+ <span
66
+ :class="[
67
+ 'inline-flex h-5 items-center rounded px-1.5 text-[10px] font-semibold uppercase',
68
+ conversation.status === 'open'
69
+ ? escDark
70
+ ? 'bg-emerald-500/15 text-emerald-400'
71
+ : 'bg-emerald-100 text-emerald-700'
72
+ : escDark
73
+ ? 'bg-neutral-500/15 text-neutral-400'
74
+ : 'bg-gray-100 text-gray-500',
75
+ ]"
76
+ >
77
+ {{ conversation.status }}
78
+ </span>
79
+ <span :class="['text-sm font-medium', escDark ? 'text-neutral-200' : 'text-gray-900']">
80
+ {{ conversation.subject }}
81
+ </span>
82
+ <span :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']">
83
+ {{ conversation.channel }}
84
+ </span>
85
+ </div>
86
+ <svg
87
+ :class="[
88
+ 'h-4 w-4 transition-transform',
89
+ escDark ? 'text-neutral-500' : 'text-gray-400',
90
+ expanded && 'rotate-180',
91
+ ]"
92
+ fill="none"
93
+ stroke="currentColor"
94
+ stroke-width="1.5"
95
+ viewBox="0 0 24 24"
96
+ >
97
+ <path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
98
+ </svg>
99
+ </button>
100
+
101
+ <div v-if="expanded" class="mt-3 space-y-3">
102
+ <!-- Replies -->
103
+ <div
104
+ v-for="reply in conversation.replies"
105
+ :key="reply.id"
106
+ :class="['border-l-2 pl-3', escDark ? 'border-white/[0.06]' : 'border-gray-200']"
107
+ >
108
+ <div class="flex items-center gap-2">
109
+ <span :class="['text-xs font-medium', escDark ? 'text-neutral-300' : 'text-gray-700']">
110
+ {{ reply.author?.name || 'System' }}
111
+ </span>
112
+ <span :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']">
113
+ {{ reply.created_at }}
114
+ </span>
115
+ </div>
116
+ <p :class="['mt-1 whitespace-pre-wrap text-sm', escDark ? 'text-neutral-400' : 'text-gray-600']">
117
+ {{ reply.body }}
118
+ </p>
119
+ </div>
120
+
121
+ <div
122
+ v-if="!conversation.replies?.length"
123
+ :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']"
124
+ >
125
+ No replies yet.
126
+ </div>
127
+
128
+ <!-- Reply form -->
129
+ <div v-if="conversation.status === 'open'" class="pt-2">
130
+ <textarea
131
+ v-model="replyBody"
132
+ rows="2"
133
+ placeholder="Write a reply..."
134
+ :class="[
135
+ 'w-full rounded-lg border px-3 py-2 text-sm focus:outline-none focus:ring-1',
136
+ escDark
137
+ ? 'border-white/10 bg-neutral-950 text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:ring-white/10'
138
+ : 'border-gray-300 bg-white text-gray-900 placeholder-gray-400 focus:border-blue-400 focus:ring-blue-200',
139
+ ]"
140
+ ></textarea>
141
+ <div class="mt-2 flex items-center gap-2">
142
+ <button
143
+ :disabled="!replyBody.trim() || submitting"
144
+ :class="[
145
+ 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-3 py-1.5 text-xs font-medium text-white transition-all hover:from-cyan-400 hover:to-violet-400',
146
+ (!replyBody.trim() || submitting) && 'cursor-not-allowed opacity-40',
147
+ ]"
148
+ @click="submitReply"
149
+ >
150
+ Reply
151
+ </button>
152
+ <button
153
+ :class="[
154
+ 'rounded-lg px-3 py-1.5 text-xs',
155
+ escDark ? 'text-neutral-400 hover:text-neutral-300' : 'text-gray-500 hover:text-gray-700',
156
+ ]"
157
+ @click="closeConversation"
158
+ >
159
+ Close
160
+ </button>
161
+ </div>
162
+ </div>
163
+ </div>
164
+ </div>
165
+ </template>
@@ -1,147 +1,147 @@
1
- <script setup>
2
- import { ref, onMounted } from 'vue';
3
- import { router } from '@inertiajs/vue3';
4
- import SideConversation from './SideConversation.vue';
5
-
6
- const props = defineProps({
7
- ticketReference: { type: String, required: true },
8
- });
9
-
10
- const conversations = ref([]);
11
- const expanded = ref(true);
12
- const showNew = ref(false);
13
- const newSubject = ref('');
14
- const newChannel = ref('internal');
15
- const newBody = ref('');
16
- const creating = ref(false);
17
-
18
- onMounted(() => {
19
- fetchConversations();
20
- });
21
-
22
- async function fetchConversations() {
23
- try {
24
- const response = await fetch(route('escalated.admin.tickets.side-conversations.index', props.ticketReference), {
25
- headers: {
26
- Accept: 'application/json',
27
- 'X-Requested-With': 'XMLHttpRequest',
28
- 'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
29
- },
30
- });
31
- if (response.ok) {
32
- const data = await response.json();
33
- conversations.value = data.conversations || [];
34
- }
35
- } catch {
36
- // silently ignore
37
- }
38
- }
39
-
40
- function createConversation() {
41
- if (!newSubject.value.trim() || !newBody.value.trim() || creating.value) return;
42
- creating.value = true;
43
-
44
- router.post(
45
- route('escalated.admin.tickets.side-conversations.store', props.ticketReference),
46
- {
47
- subject: newSubject.value,
48
- channel: newChannel.value,
49
- body: newBody.value,
50
- },
51
- {
52
- preserveScroll: true,
53
- onSuccess: () => {
54
- newSubject.value = '';
55
- newBody.value = '';
56
- newChannel.value = 'internal';
57
- showNew.value = false;
58
- fetchConversations();
59
- },
60
- onFinish: () => {
61
- creating.value = false;
62
- },
63
- },
64
- );
65
- }
66
- </script>
67
-
68
- <template>
69
- <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4">
70
- <button
71
- class="flex w-full items-center justify-between text-sm font-semibold text-neutral-200"
72
- @click="expanded = !expanded"
73
- >
74
- <span>Side Conversations ({{ conversations.length }})</span>
75
- <svg
76
- :class="['h-4 w-4 text-neutral-500 transition-transform', expanded && 'rotate-180']"
77
- fill="none"
78
- stroke="currentColor"
79
- stroke-width="1.5"
80
- viewBox="0 0 24 24"
81
- >
82
- <path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
83
- </svg>
84
- </button>
85
-
86
- <div v-if="expanded" class="mt-3 space-y-3">
87
- <SideConversation
88
- v-for="conv in conversations"
89
- :key="conv.id"
90
- :conversation="conv"
91
- :ticket-reference="ticketReference"
92
- @updated="fetchConversations"
93
- />
94
-
95
- <div v-if="!conversations.length && !showNew" class="text-xs text-neutral-500">No side conversations.</div>
96
-
97
- <!-- New conversation form -->
98
- <div v-if="showNew" class="rounded-lg border border-white/[0.06] bg-white/[0.02] p-3 space-y-2">
99
- <input
100
- v-model="newSubject"
101
- type="text"
102
- placeholder="Subject..."
103
- class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
104
- />
105
- <select
106
- v-model="newChannel"
107
- class="rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none"
108
- >
109
- <option value="internal">Internal</option>
110
- <option value="email">Email</option>
111
- </select>
112
- <textarea
113
- v-model="newBody"
114
- rows="3"
115
- placeholder="Write the first message..."
116
- class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
117
- ></textarea>
118
- <div class="flex gap-2">
119
- <button
120
- :disabled="!newSubject.trim() || !newBody.trim() || creating"
121
- :class="[
122
- 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-3 py-1.5 text-xs font-medium text-white transition-all hover:from-cyan-400 hover:to-violet-400',
123
- (!newSubject.trim() || !newBody.trim() || creating) && 'cursor-not-allowed opacity-40',
124
- ]"
125
- @click="createConversation"
126
- >
127
- Create
128
- </button>
129
- <button
130
- class="rounded-lg px-3 py-1.5 text-xs text-neutral-400 hover:text-neutral-300"
131
- @click="showNew = false"
132
- >
133
- Cancel
134
- </button>
135
- </div>
136
- </div>
137
-
138
- <button
139
- v-if="!showNew"
140
- class="w-full rounded-lg border border-dashed border-white/[0.08] py-2 text-xs text-neutral-400 transition-colors hover:border-white/[0.15] hover:text-neutral-300"
141
- @click="showNew = true"
142
- >
143
- + New Side Conversation
144
- </button>
145
- </div>
146
- </div>
147
- </template>
1
+ <script setup>
2
+ import { ref, onMounted } from 'vue';
3
+ import { router } from '@inertiajs/vue3';
4
+ import SideConversation from './SideConversation.vue';
5
+
6
+ const props = defineProps({
7
+ ticketReference: { type: String, required: true },
8
+ });
9
+
10
+ const conversations = ref([]);
11
+ const expanded = ref(true);
12
+ const showNew = ref(false);
13
+ const newSubject = ref('');
14
+ const newChannel = ref('internal');
15
+ const newBody = ref('');
16
+ const creating = ref(false);
17
+
18
+ onMounted(() => {
19
+ fetchConversations();
20
+ });
21
+
22
+ async function fetchConversations() {
23
+ try {
24
+ const response = await fetch(route('escalated.admin.tickets.side-conversations.index', props.ticketReference), {
25
+ headers: {
26
+ Accept: 'application/json',
27
+ 'X-Requested-With': 'XMLHttpRequest',
28
+ 'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
29
+ },
30
+ });
31
+ if (response.ok) {
32
+ const data = await response.json();
33
+ conversations.value = data.conversations || [];
34
+ }
35
+ } catch {
36
+ // silently ignore
37
+ }
38
+ }
39
+
40
+ function createConversation() {
41
+ if (!newSubject.value.trim() || !newBody.value.trim() || creating.value) return;
42
+ creating.value = true;
43
+
44
+ router.post(
45
+ route('escalated.admin.tickets.side-conversations.store', props.ticketReference),
46
+ {
47
+ subject: newSubject.value,
48
+ channel: newChannel.value,
49
+ body: newBody.value,
50
+ },
51
+ {
52
+ preserveScroll: true,
53
+ onSuccess: () => {
54
+ newSubject.value = '';
55
+ newBody.value = '';
56
+ newChannel.value = 'internal';
57
+ showNew.value = false;
58
+ fetchConversations();
59
+ },
60
+ onFinish: () => {
61
+ creating.value = false;
62
+ },
63
+ },
64
+ );
65
+ }
66
+ </script>
67
+
68
+ <template>
69
+ <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4">
70
+ <button
71
+ class="flex w-full items-center justify-between text-sm font-semibold text-neutral-200"
72
+ @click="expanded = !expanded"
73
+ >
74
+ <span>Side Conversations ({{ conversations.length }})</span>
75
+ <svg
76
+ :class="['h-4 w-4 text-neutral-500 transition-transform', expanded && 'rotate-180']"
77
+ fill="none"
78
+ stroke="currentColor"
79
+ stroke-width="1.5"
80
+ viewBox="0 0 24 24"
81
+ >
82
+ <path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
83
+ </svg>
84
+ </button>
85
+
86
+ <div v-if="expanded" class="mt-3 space-y-3">
87
+ <SideConversation
88
+ v-for="conv in conversations"
89
+ :key="conv.id"
90
+ :conversation="conv"
91
+ :ticket-reference="ticketReference"
92
+ @updated="fetchConversations"
93
+ />
94
+
95
+ <div v-if="!conversations.length && !showNew" class="text-xs text-neutral-500">No side conversations.</div>
96
+
97
+ <!-- New conversation form -->
98
+ <div v-if="showNew" class="rounded-lg border border-white/[0.06] bg-white/[0.02] p-3 space-y-2">
99
+ <input
100
+ v-model="newSubject"
101
+ type="text"
102
+ placeholder="Subject..."
103
+ class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
104
+ />
105
+ <select
106
+ v-model="newChannel"
107
+ class="rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none"
108
+ >
109
+ <option value="internal">Internal</option>
110
+ <option value="email">Email</option>
111
+ </select>
112
+ <textarea
113
+ v-model="newBody"
114
+ rows="3"
115
+ placeholder="Write the first message..."
116
+ class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
117
+ ></textarea>
118
+ <div class="flex gap-2">
119
+ <button
120
+ :disabled="!newSubject.trim() || !newBody.trim() || creating"
121
+ :class="[
122
+ 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-3 py-1.5 text-xs font-medium text-white transition-all hover:from-cyan-400 hover:to-violet-400',
123
+ (!newSubject.trim() || !newBody.trim() || creating) && 'cursor-not-allowed opacity-40',
124
+ ]"
125
+ @click="createConversation"
126
+ >
127
+ Create
128
+ </button>
129
+ <button
130
+ class="rounded-lg px-3 py-1.5 text-xs text-neutral-400 hover:text-neutral-300"
131
+ @click="showNew = false"
132
+ >
133
+ Cancel
134
+ </button>
135
+ </div>
136
+ </div>
137
+
138
+ <button
139
+ v-if="!showNew"
140
+ class="w-full rounded-lg border border-dashed border-white/[0.08] py-2 text-xs text-neutral-400 transition-colors hover:border-white/[0.15] hover:text-neutral-300"
141
+ @click="showNew = true"
142
+ >
143
+ + New Side Conversation
144
+ </button>
145
+ </div>
146
+ </div>
147
+ </template>