@escalated-dev/escalated 0.7.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (179) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +31 -0
  3. package/package.json +12 -6
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -55
  6. package/src/components/ActivityTimeline.vue +83 -83
  7. package/src/components/AdminDashboard.stories.js +1423 -1095
  8. package/src/components/AgentLoadIndicator.stories.js +37 -37
  9. package/src/components/AgentLoadIndicator.vue +49 -49
  10. package/src/components/AgentPerformanceCard.vue +44 -44
  11. package/src/components/ArticleEditor.vue +82 -82
  12. package/src/components/AssigneeSelect.vue +37 -37
  13. package/src/components/AttachmentList.vue +13 -1
  14. package/src/components/AuditLogEntry.vue +95 -95
  15. package/src/components/BulkActionBar.vue +166 -166
  16. package/src/components/CategoryTree.vue +89 -89
  17. package/src/components/ChartWidget.vue +46 -46
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -30
  24. package/src/components/CollisionWarning.vue +68 -68
  25. package/src/components/ConditionalFieldRules.vue +135 -135
  26. package/src/components/ContextPanel.vue +66 -66
  27. package/src/components/ContextPanelSection.vue +65 -65
  28. package/src/components/CustomFieldRenderer.vue +159 -159
  29. package/src/components/EscalatedLayout.vue +29 -6
  30. package/src/components/FileDropzone.vue +57 -57
  31. package/src/components/FollowButton.stories.js +30 -30
  32. package/src/components/FollowButton.vue +88 -88
  33. package/src/components/KeyboardShortcutHelp.vue +213 -213
  34. package/src/components/KnowledgePanel.vue +122 -122
  35. package/src/components/KpiCard.stories.js +32 -32
  36. package/src/components/KpiCard.vue +88 -88
  37. package/src/components/MacroDropdown.vue +150 -150
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -107
  43. package/src/components/PinnedNotes.vue +129 -129
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +46 -2
  46. package/src/components/PriorityBadge.stories.js +33 -33
  47. package/src/components/PriorityBadge.vue +46 -46
  48. package/src/components/ReplyComposer.vue +81 -18
  49. package/src/components/ReplyThread.vue +40 -2
  50. package/src/components/ReportChart.vue +395 -0
  51. package/src/components/ReportExportButton.vue +108 -0
  52. package/src/components/SatisfactionRating.vue +180 -180
  53. package/src/components/SaveViewDialog.vue +172 -0
  54. package/src/components/SavedViewSidebar.vue +208 -0
  55. package/src/components/ScheduleEditor.vue +104 -104
  56. package/src/components/SideConversation.vue +165 -165
  57. package/src/components/SideConversationList.vue +147 -147
  58. package/src/components/SkillTagManager.vue +79 -79
  59. package/src/components/SlaComplianceChart.vue +46 -53
  60. package/src/components/SlaTimer.stories.js +35 -35
  61. package/src/components/SlaTimer.vue +62 -62
  62. package/src/components/SnoozeButton.vue +247 -0
  63. package/src/components/StatsCard.stories.js +24 -24
  64. package/src/components/StatsCard.vue +58 -58
  65. package/src/components/StatusBadge.stories.js +53 -53
  66. package/src/components/StatusBadge.vue +78 -78
  67. package/src/components/TagSelect.vue +84 -84
  68. package/src/components/TicketFilters.vue +270 -225
  69. package/src/components/TicketLinkPanel.vue +193 -193
  70. package/src/components/TicketList.vue +655 -594
  71. package/src/components/TicketMergeDialog.vue +157 -157
  72. package/src/components/TicketSplitDialog.vue +98 -0
  73. package/src/components/TotpInput.stories.js +9 -9
  74. package/src/components/TotpInput.vue +81 -81
  75. package/src/components/TwoFactorSetup.vue +113 -113
  76. package/src/components/VariableTokenInput.vue +111 -0
  77. package/src/components/WorkflowActionConfig.vue +287 -0
  78. package/src/components/WorkflowActionList.vue +350 -0
  79. package/src/components/WorkflowConditionBuilder.vue +265 -0
  80. package/src/components/WorkflowTriggerSelector.vue +125 -0
  81. package/src/composables/useChat.js +187 -0
  82. package/src/composables/useI18n.js +80 -80
  83. package/src/composables/useKeyboardShortcuts.js +46 -46
  84. package/src/composables/useMentions.js +134 -0
  85. package/src/composables/usePluginExtensions.js +159 -159
  86. package/src/composables/usePluginHooks.js +65 -65
  87. package/src/composables/useRealtime.js +182 -0
  88. package/src/defineEscalatedPlugin.js +76 -76
  89. package/src/index.js +84 -72
  90. package/src/locales/ar.json +727 -0
  91. package/src/locales/de.json +678 -430
  92. package/src/locales/en.json +717 -455
  93. package/src/locales/es.json +679 -430
  94. package/src/locales/fr.json +680 -431
  95. package/src/locales/index.js +12 -2
  96. package/src/locales/it.json +727 -0
  97. package/src/locales/ja.json +727 -0
  98. package/src/locales/ko.json +727 -0
  99. package/src/locales/nl.json +727 -0
  100. package/src/locales/pl.json +727 -0
  101. package/src/locales/pt-BR.json +727 -0
  102. package/src/locales/ru.json +727 -0
  103. package/src/locales/tr.json +727 -0
  104. package/src/locales/zh-CN.json +727 -0
  105. package/src/pages/Admin/ApiTokens/Index.vue +381 -381
  106. package/src/pages/Admin/AuditLog/Index.vue +154 -154
  107. package/src/pages/Admin/BusinessHours/Form.vue +172 -172
  108. package/src/pages/Admin/BusinessHours/Index.vue +113 -113
  109. package/src/pages/Admin/CannedResponses/Index.vue +127 -127
  110. package/src/pages/Admin/Capacity/Index.vue +134 -134
  111. package/src/pages/Admin/CustomFields/Form.vue +195 -195
  112. package/src/pages/Admin/CustomFields/Index.vue +134 -134
  113. package/src/pages/Admin/CustomObjects/Form.vue +202 -202
  114. package/src/pages/Admin/CustomObjects/Index.vue +127 -127
  115. package/src/pages/Admin/CustomObjects/Records.vue +228 -228
  116. package/src/pages/Admin/Departments/Form.vue +75 -75
  117. package/src/pages/Admin/Departments/Index.vue +110 -109
  118. package/src/pages/Admin/EscalationRules/Form.vue +157 -157
  119. package/src/pages/Admin/EscalationRules/Index.vue +178 -178
  120. package/src/pages/Admin/Import/Connect.vue +0 -1
  121. package/src/pages/Admin/Import/Index.vue +1 -1
  122. package/src/pages/Admin/Import/Progress.vue +1 -1
  123. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -142
  124. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -195
  125. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -193
  126. package/src/pages/Admin/Macros/Index.vue +448 -448
  127. package/src/pages/Admin/Plugins/Index.vue +327 -327
  128. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  129. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -115
  130. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  131. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  132. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  133. package/src/pages/Admin/Reports/CsatReport.vue +127 -127
  134. package/src/pages/Admin/Reports/Dashboard.vue +36 -21
  135. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  136. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  137. package/src/pages/Admin/Reports/SlaReport.vue +162 -166
  138. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  139. package/src/pages/Admin/Reports.vue +206 -206
  140. package/src/pages/Admin/Roles/Form.vue +71 -71
  141. package/src/pages/Admin/Roles/Index.vue +122 -122
  142. package/src/pages/Admin/Settings/CsatSettings.vue +165 -165
  143. package/src/pages/Admin/Settings/DataRetention.vue +182 -182
  144. package/src/pages/Admin/Settings/EmailSettings.vue +243 -243
  145. package/src/pages/Admin/Settings/Sandbox.vue +135 -135
  146. package/src/pages/Admin/Settings/SsoSettings.vue +218 -218
  147. package/src/pages/Admin/Settings/TwoFactor.vue +110 -110
  148. package/src/pages/Admin/Settings.vue +1008 -468
  149. package/src/pages/Admin/Skills/Form.vue +53 -53
  150. package/src/pages/Admin/Skills/Index.vue +94 -94
  151. package/src/pages/Admin/SlaPolicies/Form.vue +118 -118
  152. package/src/pages/Admin/SlaPolicies/Index.vue +121 -120
  153. package/src/pages/Admin/Statuses/Form.vue +114 -114
  154. package/src/pages/Admin/Statuses/Index.vue +153 -153
  155. package/src/pages/Admin/Tags/Index.vue +191 -191
  156. package/src/pages/Admin/Tickets/Index.vue +126 -91
  157. package/src/pages/Admin/Tickets/Show.vue +29 -0
  158. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -120
  159. package/src/pages/Admin/Webhooks/Form.vue +110 -110
  160. package/src/pages/Admin/Webhooks/Index.vue +136 -136
  161. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  162. package/src/pages/Admin/Workflows/Index.vue +235 -0
  163. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  164. package/src/pages/Agent/TicketIndex.vue +112 -88
  165. package/src/pages/Agent/TicketShow.vue +192 -60
  166. package/src/pages/Customer/Create.vue +1 -1
  167. package/src/pages/Customer/Index.vue +31 -31
  168. package/src/pages/Customer/KnowledgeBase/Article.vue +4 -2
  169. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -151
  170. package/src/pages/Customer/Show.vue +69 -63
  171. package/src/pages/Guest/Create.vue +40 -15
  172. package/src/pages/Guest/Show.vue +124 -93
  173. package/src/plugin.js +25 -0
  174. package/src/utils/mentionHighlight.js +24 -0
  175. package/src/utils/sanitizeHtml.js +78 -64
  176. package/src/widget/EscalatedWidget.vue +804 -0
  177. package/src/widget/index.js +254 -0
  178. package/src/pages/Admin/Automations/Form.vue +0 -184
  179. package/src/pages/Admin/Automations/Index.vue +0 -129
@@ -1,110 +1,110 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import TwoFactorSetup from '../../../components/TwoFactorSetup.vue';
4
- import { router, usePage } from '@inertiajs/vue3';
5
- import { ref, computed } from 'vue';
6
-
7
- const props = defineProps({
8
- enabled: { type: Boolean, default: false },
9
- pending: { type: Boolean, default: false },
10
- });
11
-
12
- const page = usePage();
13
- const showSetup = ref(false);
14
- const setupData = computed(() => page.props.flash?.two_factor_setup);
15
-
16
- function startSetup() {
17
- router.post(
18
- route('escalated.admin.two-factor.setup'),
19
- {},
20
- {
21
- preserveScroll: true,
22
- onSuccess: () => {
23
- showSetup.value = true;
24
- },
25
- },
26
- );
27
- }
28
-
29
- function confirmCode(code) {
30
- router.post(
31
- route('escalated.admin.two-factor.confirm'),
32
- { code },
33
- {
34
- preserveScroll: true,
35
- },
36
- );
37
- }
38
-
39
- function disable() {
40
- if (confirm('Are you sure you want to disable two-factor authentication?')) {
41
- router.post(
42
- route('escalated.admin.two-factor.disable'),
43
- {},
44
- {
45
- preserveScroll: true,
46
- },
47
- );
48
- }
49
- }
50
- </script>
51
-
52
- <template>
53
- <EscalatedLayout title="Two-Factor Authentication">
54
- <div class="mx-auto max-w-2xl space-y-6">
55
- <!-- Status -->
56
- <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
57
- <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text)]">Two-Factor Authentication</h3>
58
- <p class="text-sm text-[var(--esc-panel-text-tertiary)]">
59
- Add an extra layer of security by requiring a time-based one-time password (TOTP) in addition to
60
- your password when signing in.
61
- </p>
62
- <div class="mt-4">
63
- <div v-if="enabled" class="flex items-center gap-3">
64
- <span
65
- class="inline-flex items-center rounded-full bg-emerald-500/10 px-3 py-1 text-xs font-medium text-emerald-400"
66
- >
67
- Enabled
68
- </span>
69
- <button
70
- type="button"
71
- class="rounded-lg border border-rose-500/30 px-4 py-2 text-sm text-rose-400 hover:bg-rose-500/10"
72
- @click="disable"
73
- >
74
- Disable 2FA
75
- </button>
76
- </div>
77
- <div v-else-if="!showSetup && !setupData">
78
- <span
79
- class="mb-3 inline-flex items-center rounded-full bg-neutral-700/50 px-3 py-1 text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
80
- >
81
- Not Enabled
82
- </span>
83
- <div class="mt-3">
84
- <button
85
- type="button"
86
- class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
87
- @click="startSetup"
88
- >
89
- Set Up Two-Factor Authentication
90
- </button>
91
- </div>
92
- </div>
93
- </div>
94
- </div>
95
-
96
- <!-- Setup Wizard -->
97
- <div
98
- v-if="setupData && !enabled"
99
- class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
100
- >
101
- <TwoFactorSetup
102
- :qr-uri="setupData.qr_uri"
103
- :recovery-codes="setupData.recovery_codes"
104
- @confirm="confirmCode"
105
- @cancel="showSetup = false"
106
- />
107
- </div>
108
- </div>
109
- </EscalatedLayout>
110
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import TwoFactorSetup from '../../../components/TwoFactorSetup.vue';
4
+ import { router, usePage } from '@inertiajs/vue3';
5
+ import { ref, computed } from 'vue';
6
+
7
+ defineProps({
8
+ enabled: { type: Boolean, default: false },
9
+ pending: { type: Boolean, default: false },
10
+ });
11
+
12
+ const page = usePage();
13
+ const showSetup = ref(false);
14
+ const setupData = computed(() => page.props.flash?.two_factor_setup);
15
+
16
+ function startSetup() {
17
+ router.post(
18
+ route('escalated.admin.two-factor.setup'),
19
+ {},
20
+ {
21
+ preserveScroll: true,
22
+ onSuccess: () => {
23
+ showSetup.value = true;
24
+ },
25
+ },
26
+ );
27
+ }
28
+
29
+ function confirmCode(code) {
30
+ router.post(
31
+ route('escalated.admin.two-factor.confirm'),
32
+ { code },
33
+ {
34
+ preserveScroll: true,
35
+ },
36
+ );
37
+ }
38
+
39
+ function disable() {
40
+ if (confirm('Are you sure you want to disable two-factor authentication?')) {
41
+ router.post(
42
+ route('escalated.admin.two-factor.disable'),
43
+ {},
44
+ {
45
+ preserveScroll: true,
46
+ },
47
+ );
48
+ }
49
+ }
50
+ </script>
51
+
52
+ <template>
53
+ <EscalatedLayout title="Two-Factor Authentication">
54
+ <div class="mx-auto max-w-2xl space-y-6">
55
+ <!-- Status -->
56
+ <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
57
+ <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text)]">Two-Factor Authentication</h3>
58
+ <p class="text-sm text-[var(--esc-panel-text-tertiary)]">
59
+ Add an extra layer of security by requiring a time-based one-time password (TOTP) in addition to
60
+ your password when signing in.
61
+ </p>
62
+ <div class="mt-4">
63
+ <div v-if="enabled" class="flex items-center gap-3">
64
+ <span
65
+ class="inline-flex items-center rounded-full bg-emerald-500/10 px-3 py-1 text-xs font-medium text-emerald-400"
66
+ >
67
+ Enabled
68
+ </span>
69
+ <button
70
+ type="button"
71
+ class="rounded-lg border border-rose-500/30 px-4 py-2 text-sm text-rose-400 hover:bg-rose-500/10"
72
+ @click="disable"
73
+ >
74
+ Disable 2FA
75
+ </button>
76
+ </div>
77
+ <div v-else-if="!showSetup && !setupData">
78
+ <span
79
+ class="mb-3 inline-flex items-center rounded-full bg-neutral-700/50 px-3 py-1 text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
80
+ >
81
+ Not Enabled
82
+ </span>
83
+ <div class="mt-3">
84
+ <button
85
+ type="button"
86
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
87
+ @click="startSetup"
88
+ >
89
+ Set Up Two-Factor Authentication
90
+ </button>
91
+ </div>
92
+ </div>
93
+ </div>
94
+ </div>
95
+
96
+ <!-- Setup Wizard -->
97
+ <div
98
+ v-if="setupData && !enabled"
99
+ class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
100
+ >
101
+ <TwoFactorSetup
102
+ :qr-uri="setupData.qr_uri"
103
+ :recovery-codes="setupData.recovery_codes"
104
+ @confirm="confirmCode"
105
+ @cancel="showSetup = false"
106
+ />
107
+ </div>
108
+ </div>
109
+ </EscalatedLayout>
110
+ </template>