odoo-forge-bundle 0.1.0

package/payload/skills/odoo18-docs/references/docs/applications/sales/crm/track_leads/resellers.md

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+---
+title: "Resellers"
+source_url: "https://docs.odoo.sbggai.top/applications/sales/crm/track_leads/resellers.html"
+---
+
+=========
+# Resellers
+
+Within Odoo's *CRM* app, leads can be forwarded to resellers (or partners). Leads can be manually
+assigned, or automatically assigned, based on the resellers' designated *level* and location.
+
+# Configuration
+
+To utilize the reseller features, the *Resellers* module first needs to be installed. Navigate to
+the :menuselection:`Apps application`, and remove the :guilabel:`Apps` filter from the
+:guilabel:`Search...` bar. Then, search for `Resellers`.
+
+.. image:: resellers/resellers-module.png
+   :align: center
+   :alt: The resellers module in Odoo.
+
+Click :guilabel:`Activate` on the :guilabel:`Resellers` module card that appears. Doing so installs
+the module, and returns to the main Odoo dashboard.
+
+After the module is installed, navigate to the :menuselection:`CRM app`. Under the
+:menuselection:`Configuration` menu is a new section, titled :guilabel:`Resellers`, with three
+options beneath it: :guilabel:`Partner Levels`, :guilabel:`Partner Activations`, and
+:guilabel:`Commission Plans`.
+
+.. _crm/partner-levels:
+
+# Partner levels
+
+Partner *levels* are used to differentiate between various resellers. To view the partner levels,
+navigate to :menuselection:`CRM app --> Configuration --> Resellers: Partner Levels`.
+
+On the :guilabel:`Partner Levels` page that appears, there are three default levels:
+
+- :guilabel:`Gold`
+- :guilabel:`Silver`
+- :guilabel:`Bronze`
+
+New levels can be added, as needed, by clicking :guilabel:`New`, and filling out the resulting level
+form.
+
+Existing levels can also be edited and renamed, if desired, as well. To modify a level, select it
+from the list, and proceed to make any desired changes from the level form page that appears.
+
+Level weight is used to decide the probability a partner to be assigned a lead or opportunity. On
+the level form, assign a numerical value (greater than zero) to the :guilabel:`Level Weight` field.
+If the weight is zero, no leads are assigned.
+
+> **tip**:
+>    *Level Weight* can be assigned on an individual contact record. The weight assigned on the
+   individual record overwrites the default weight assigned on the level configuration form.
+
+.. _crm/partner-activations:
+
+# Partner activations
+
+Partner *activations* are used to identify the status of a partner. Activations are assigned on an
+individual contact record, and can be used to group or filter the *Partnership Analysis* report
+(:menuselection:`CRM app --> Reporting --> Partnerships`).
+
+To view the partner levels, navigate to :menuselection:`CRM app --> Configuration --> Partner
+Activations`.
+
+Three activation types are created by default in the *CRM* app:
+
+- :guilabel:`Fully Operational`
+- :guilabel:`Ramp-up`
+- :guilabel:`First Contact`
+
+New partner activations can be added, as needed, by clicking :guilabel:`New`, and entering a
+:guilabel:`Name` on the new line that appears. Then, select the desired status in the
+:guilabel:`Active` column.
+
+Existing partner activations can also be edited and renamed, if desired. To rename a status, click
+the :guilabel:`Name` field of a desired level, and enter a new name.
+
+To change the active status of an activation, slide the toggle in the :guilabel:`Active` column of
+the desired activation to the *inactive* position.
+
+.. figure:: resellers/activations-toggle.png
+   :align: center
+   :alt: The list of default partner activations in the CRM app.
+
+   The list of default Partner Activations in the CRM app. The toggle for First Contact is in the
+   inactive position, while the rest are active.
+
+# Partner assignments
+
+After :ref:`partner levels <crm/partner-levels>` and :ref:`partner activations
+<crm/partner-activations>` configured.
+
+To update an individual partner record, navigate to :menuselection:`CRM app --> Sales -->
+Customers`, and click the Kanban card for the desired partner to open the customer record.
+
+On the customer record, click the :guilabel:`Partner Assignment` tab.
+
+Click the :guilabel:`Partner Level` field, and select an option from the drop-down menu to assign a
+level. Click the :guilabel:`Activation` field, and select a partner activation type from the
+drop-down list, if desired. Then, click the :guilabel:`Level Weight` field to assign a different
+level weight, if necessary.
+
+# Publish partners
+
+With the Odoo *Website* and *Resellers* apps installed, a new webpage (`/partners`) is created to
+display a list of all active partners from the *CRM* app.
+
+Next, return to :menuselection:`CRM app --> Sales --> Customers`, and click the Kanban card for a
+partner. From that partner's contact form, click the :guilabel:`Go to Website` smart button at the
+top of the page to open that partner's webpage.
+
+Next, click :guilabel:`Edit` at the top-right of the partner's webpage, and use the :doc:`building
+blocks <../../../websites/website/web_design/building_blocks>` to add any additional design
+elements, or information about the partner.
+
+> **tip**:
+>    A company summary is a useful addition to this page.
+
+After making any necessary changes to the page, click :guilabel:`Save`. At the top of the page,
+slide the :guilabel:`Unpublished` toggle to the active, :guilabel:`Published` position, if needed.
+
+Repeat these steps for all partners.
+
+.. image:: resellers/partners-webpage.png
+   :align: center
+   :alt: An example of the partners webpage, displaying available partners by level and location.

package/payload/skills/odoo18-docs/references/docs/applications/sales/crm/track_leads/unattended_leads_report.md

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+---
+title: "Unattended leads report"
+source_url: "https://docs.odoo.sbggai.top/applications/sales/crm/track_leads/unattended_leads_report.html"
+---
+
+=======================
+# Unattended leads report
+
+*Unattended leads* are leads that have scheduled activities that are either due or past due.
+Whenever an activity is scheduled, Odoo tracks the due date, and sends email reminders to the users
+the activity is assigned to.
+
+An *unattended leads report* compiles all active leads in the pipeline with due or past due
+activities, allowing a sales manager to identify which opportunities require immediate attention.
+
+By pulling a daily unattended leads report, sales managers can remind their teams to address
+outstanding activities before they become past due, helping avoid neglected leads and reinforcing
+proactive behaviors in their salespeople.
+
+.. example::
+
+   A sales manager starts their day by pulling an unattended leads report, and upon switching to
+   list view, they see the following:
+
+   .. image:: unattended_leads_report/unattended-leads-example.png
+      :align: center
+      :alt: List view of a sample Unattended Leads report with the activities emphasized.
+
+  Their team member, Mitchell, has two leads in the *Proposition* stage with activities that are
+  due.
+
+  The yellow :guilabel:`📞 (phone)` icon indicates that the `Modern Open Space` lead has a phone
+  call activity scheduled for today. The red :guilabel:`✉️ (envelope)` icon indicates that the `5 VP
+  Chairs` lead has an email activity scheduled that is past due.
+
+  Clicking on the `5 VP Chairs` lead, the sales manager opens the record of the lead and reviews the
+  chatter. They see that the email was scheduled to be sent two days ago, but Mitchell never marked
+  this activity as done.
+
+  .. image:: unattended_leads_report/overdue-activities-email.png
+     :align: center
+     :alt: Example of overdue activities notification in the chatter of a lead.
+
+> **important**:
+>    In order to pull a unattended leads report, sales teams **must** be regularly utilizing activity
+   in the *CRM* pipeline, on individual lead and opportunity cards.
+
+   It is **not** possible to compile a complete report if the sales people are not using the
+   *Activities* feature in the *chatter*
+
+   For more information, refer to :doc:`Activities <../../../essentials/activities>`
+
+# Create an unattended leads report
+
+To create an unattended leads report, first navigate to :menuselection:`CRM app --> Reporting -->
+Pipeline` to open the :guilabel:`Pipeline Analysis` dashboard. Click into the :guilabel:`Search...`
+bar at the top of the page, and remove all of the default filters.
+
+> **note**:
+>    The :guilabel:`Created on` filter can remain active, as this variable may be useful to include in
+   the report.
+
+Next, add custom filters by clicking the :guilabel:`🔻(triangle pointed down)` icon to the right of
+the :guilabel:`Search...` bar to open the drop-down menu that contains :guilabel:`Filters`,
+:guilabel:`Group By`, and :guilabel:`Favorites` columns. Under the :guilabel:`Filters` column,
+click :guilabel:`Add Custom Filter`, which opens an :guilabel:`Add Custom Filter` pop-up window.
+
+The :guilabel:`Add Custom Filter` pop-up window allows for the creation of more specific filters.
+
+## Add custom filters
+
+In order to generate an unattended leads report, filters need to be created for the following
+conditions:
+
+ - :ref:`Past due activities <unattended_leads_report/past-due>`: limits the results to only include
+   leads with an assigned activity where the due date has past. This can be altered to include
+   activities due to occur on the date the report is generated as well.
+ - :ref:`Unassigned leads <unattended_leads_report/exclude-unassigned>`: excludes leads without an
+   assigned salesperson.
+ - :ref:`Specific sales teams <unattended_leads_report/sales-team>`: limits results to only include
+   leads assigned to one or more sales teams. This filter is optional and should not be included if
+   the report is intended for the entire company.
+
+.. _unattended_leads_report/past-due:
+
+### Add filter for past due activities
+
+Click the first field for the new rule, and type `Activities` in the :guilabel:`Search...` bar, or
+scroll to search through the list to locate it. Then, next to :guilabel:`Activities`, click the
+:guilabel:`> (greater than sign)` to open a new drop-down menu with secondary conditions.
+
+Type `Due Date` in the :guilabel:`Search...` bar, or scroll to search through the list. Click
+:guilabel:`Due Date` to add it to the rule.
+
+  .. image:: unattended_leads_report/activities-due.png
+     :align: center
+     :alt: Custom filter pop-up with emphasis on the options for activities and due date.
+
+Then, click into then next field and select :guilabel:`<=` from the drop-down menu. Selecting this
+operator includes all activities with a due date up to, and including, the date selected in the next
+field.
+
+The third field can be left as today's date, or adjusted as needed.
+
+.. _unattended_leads_report/exclude-unassigned:
+
+### Exclude unassigned leads
+
+After filtering for activities, add a :guilabel:`New Rule`. Then, click into the first field for the
+new rule, and type `Salesperson` in the :guilabel:`Search...` bar, or scroll to search through the
+list to locate it.
+
+In the rule's second field, select :guilabel:`is set` from the drop-down menu. Selecting this
+operator excludes any leads not assigned to a specific salesperson.
+
+.. _unattended_leads_report/sales-team:
+
+### Add a Sales team
+
+> **note**:
+>    This filter is optional. To view results for the entire company, do **not** add this filter, and
+   continue to :ref:`View results <unattended_leads_report/view-results>`
+
+To limit the results of the report to one or more sales teams, click :guilabel:`New Rule`. Next,
+click the first field for the new rule, and type `Sales Team` in the :guilabel:`Search...` bar, or
+scroll to search through the list to locate it.
+
+In the rule's second field, select :guilabel:`is in` from the drop-down menu. Selecting this
+operator limits results to the sales teams selected in the next field.
+
+Lastly, in the third field, select the desired sales team from the drop-down menu. Multiple teams
+can be added in this field, where each parameter is treated with an "or" (e.g. "any") operator in
+the search logic.
+
+.. figure:: unattended_leads_report/configured-custom-rules.png
+   :align: center
+   :alt: An example of the Custom Filter pop-up window with all of the rules configured.
+
+   An example of the **Add Custom Filter** pop-up window with all of the rules configured.
+
+.. _unattended_leads_report/view-results:
+
+# View results
+
+At the top of the :guilabel:`Add Custom Filter` form, there is an option to match :guilabel:`any` or
+:guilabel:`all` of the rules. In order to properly run the report, only records that match **all**
+of the following filters should be included. Before adding the filters, make sure :guilabel:`all` is
+selected in this field.
+
+.. image:: unattended_leads_report/all-custom-filter.png
+   :align: center
+   :alt: Example of overdue activities notification in the chatter of a lead.
+
+After the filters are configured, click :guilabel:`Add`. The resulting report displays all leads
+assigned to a salesperson where an activity is past due, or is due on the current date. The default
+display is a bar graph, where the leads are grouped by *stage*.
+
+To group the results by salesperson, click the :guilabel:`🔻(triangle pointed down)` icon to the
+right of the :guilabel:`Search...` bar to open the drop-down menu that contains :guilabel:`Filters`,
+:guilabel:`Group By`, and :guilabel:`Favorites` columns. Under the :guilabel:`Group By` heading,
+select :guilabel:`Salesperson`.
+
+> **note**:
+>    The option to group by :guilabel:`Sales Team` is also available under the :guilabel:`Group By`
+   heading.
+
+To change to a *list* view, click the :guilabel:`≣ (list)` icon in the top-right corner of the
+screen.
+
+> **tip**:
+>    Clicking the :guilabel:`(toggle) icon` opens a drop-down menu of additional columns that can be
+   added to the report.
+
+   Some options that are beneficial for this report include:
+
+   - :guilabel:`Activities`: the summary of the latest activity for this lead.
+   - :guilabel:`Expected Closing`: the estimated date on which the lead will be won.
+   - :guilabel:`Probability`: estimated success rate based on the stage.
+
+  .. image:: unattended_leads_report/additional-options.png
+     :align: center
+     :alt: Custom filter pop-up with emphasis on the options for activities and due date.
+
+.. seealso::
+   :doc:`Activities <../../../essentials/activities>`

package/payload/skills/odoo18-docs/references/docs/applications/sales/crm/track_leads.md

@@ -0,0 +1,18 @@
+---
+title: ""
+source_url: "https://docs.odoo.sbggai.top/applications/sales/crm/track_leads.html"
+---
+
+:nosearch:
+# 
+# Assign and track leads
+
+.. toctree::
+   :titlesonly:
+
+   track_leads/lead_scoring
+   track_leads/unattended_leads_report
+   track_leads/quality_leads_report
+   track_leads/resellers
+   track_leads/marketing_attribution
+   track_leads/lead_distribution_report

package/payload/skills/odoo18-docs/references/docs/applications/sales/crm.md

@@ -0,0 +1,27 @@
+---
+title: ""
+source_url: "https://docs.odoo.sbggai.top/applications/sales/crm.html"
+---
+
+:nosearch:
+:show-content:
+:hide-page-toc:
+:show-toc:
+# 
+# CRM
+
+**Odoo CRM** helps you organize your sales activities: track leads, close opportunities and get
+accurate forecasts. Keep opportunities organized with the pipeline and manage your day-to-day
+activities with meetings and next activities.
+
+.. seealso::
+   - [Odoo Tutorials: CRM ](https://www.odoo.com/slides/crm-16)
+
+.. toctree::
+   :titlesonly:
+
+   crm/pipeline
+   crm/acquire_leads
+   crm/track_leads
+   crm/performance
+   crm/optimize

package/payload/skills/odoo18-docs/references/docs/applications/sales/members/members_analysis.md

@@ -0,0 +1,57 @@
+---
+title: "Members analysis"
+source_url: "https://docs.odoo.sbggai.top/applications/sales/members/members_analysis.html"
+---
+
+================
+# Members analysis
+
+.. |caret| replace:: :icon:`fa-caret-down` :guilabel:`(down)` icon
+.. |pivot| replace:: :icon:`oi-view-pivot` :guilabel:`(pivot)` icon
+.. |list| replace:: :icon:`oi-view-list` :guilabel:`(list)` icon
+
+The *Members Analysis* report provides a detailed overview of all memberships sold and managed
+within the *Members* application.
+
+To access the *Memberships Analysis* report, navigate to :menuselection:`Members app --> Reporting`.
+
+# Navigate the report
+
+The default *Members Analysis* report displays a bar chart, measuring the :guilabel:`Quantity` of
+memberships against the amount of :guilabel:`Revenue Done`. The data is grouped by the assigned
+salesperson, then by the month the membership begins.
+
+.. image:: members_analysis/example-report.png
+   :align: center
+   :alt: A sample of the members analysis report.
+
+Additional :ref:`Group By <search/group>` options include the following:
+
+- :guilabel:`Salesperson`: the internal user in charge of the contact. This information is managed
+  in the *Salesperson* field on the *Sales & Purchase* tab on the contact's record.
+- :guilabel:`Associated Partner`: the contact listed as the *Associated Member* on the *Membership*
+  tab on the contact's record.
+- :guilabel:`Membership Product`: the type of membership assigned to a contact. This includes both
+  purchased memberships and free memberships.
+- :guilabel:`Current Membership State`: the status of the membership.
+- :guilabel:`Company`: the company the membership is purchased through. This option only appears in
+  multi-company databases.
+- :guilabel:`Month`: the month the membership began.
+
+# View results
+
+Click the :icon:`fa-area-chart` :guilabel:`(graph)` icon to change to graph view. Then, click the
+corresponding icon at the top of the report to switch to a :icon:`fa-bar-chart` :guilabel:`(bar
+chart)`, :icon:`fa-line-chart` :guilabel:`(line chart)`, or :icon:`fa-pie-chart` :guilabel:`(pie
+chart)`.
+
+Click the |pivot| to change to the pivot view.
+
+> **tip**:
+>    The :ref:`pivot view <reporting/using-pivot>` can be used to view and analyze data in a more
+   in-depth manner. Multiple measures can be selected, and data can be viewed by month, and by
+   opportunity stage.
+
+.. seealso::
+   - :ref:`search/custom-filters`
+   - :ref:`search/favorites`

package/payload/skills/odoo18-docs/references/docs/applications/sales/members.md

@@ -0,0 +1,91 @@
+---
+title: ""
+source_url: "https://docs.odoo.sbggai.top/applications/sales/members.html"
+---
+
+:show-content:
+# 
+# Members
+
+The *Members* application is where all operations related to memberships can be configured and
+managed. The *Members* app integrates with the *Sales* and *Accounting* applications to sell and
+invoice memberships directly to customers.
+
+# Membership products
+
+To create a new membership product, navigate to :menuselection:`Members app --> Configuration -->
+Membership Products`, and click :guilabel:`New` to open a blank product record.
+
+Complete the blank form with the necessary information, including the :guilabel:`Membership
+Duration`.
+
+> **note**:
+>    Membership products require a start and end date, as they are used to determine :ref:`membership
+   status <sales/membership-status>`. Membership products can be sold *before* their active start
+   date.
+
+.. image:: members/membership-product.png
+   :align: center
+   :alt: A new membership product in the members app.
+
+Membership products can be added to a sales order, and invoiced as regular products or
+subscriptions.
+
+# Activate a membership
+
+To activate a membership from the *Contacts* application, navigate to :menuselection:`Contacts app`,
+and click on a contact to open that specific contact's detail form.
+
+From the resulting contact form, open the :guilabel:`Membership` tab, and click :guilabel:`Buy
+Membership`.
+
+On the :guilabel:`Join Membership` pop-up window that appears, select a :guilabel:`Membership` from
+the drop-down menu. Then, configure a :guilabel:`Member Price`.
+
+Click :guilabel:`Invoice Membership` when both fields are filled in. Doing so reveals a
+:guilabel:`Membership Invoices` page, wherein invoices can be confirmed and completed.
+
+Alternatively, to offer a free membership, tick the :guilabel:`Free Member` checkbox, in the
+:guilabel:`Membership` tab of a contact form.
+
+.. _sales/membership-status:
+
+# Membership status
+
+The :guilabel:`Current Membership Status` is listed on the :guilabel:`Membership` tab of each
+contact record:
+
+- :guilabel:`Non Member`: a partner who has **not** applied for membership.
+- :guilabel:`Cancelled Member`: a member who has cancelled their membership.
+- :guilabel:`Old Member`: a member whose membership end date has passed.
+- :guilabel:`Waiting Member`: a member who has applied for membership, but whose invoice has not
+  yet been created.
+- :guilabel:`Invoiced Member`: a member whose invoice has been created, but has not been paid.
+- :guilabel:`Paid Member`: a member who has paid the membership fee.
+
+# Publish members directory
+
+To publish a list of active members on the website, the *Online Members Directory* application must
+first be :ref:`installed <general/install>`. After installing the module, add the `/members` page to
+the website's menu by :doc:`editing the website menu <../websites/website/pages/menus>`.
+
+.. image:: members/membership-directory-app.png
+   :align: center
+   :alt: The Online Members directory module in Odoo.
+
+## Publish individual members
+
+Return to :menuselection:`CRM app --> Sales --> Customers`, and click the Kanban card for a member.
+From the resulting customer form that appears, click the :guilabel:`Go to Website` smart button at
+the top of the page to open the member's webpage.
+
+Click the :icon:`fa-pencil` :guilabel:`Edit` button to reveal a sidebar of editing tools. After
+making any necessary changes to the page, click :guilabel:`Save`. At the top of the page, slide the
+:guilabel:`Unpublished` toggle to the active, :guilabel:`Published` position.
+
+Repeat these steps for all desired members.
+
+.. toctree::
+   :titlesonly:
+
+   members/members_analysis

package/payload/skills/odoo18-docs/references/docs/applications/sales/point_of_sale/combos.md

@@ -0,0 +1,62 @@
+---
+title: "Product combos"
+source_url: "https://docs.odoo.sbggai.top/applications/sales/point_of_sale/combos.html"
+---
+
+==============
+# Product combos
+
+The **Product Combos** feature allows users to define and manage combination options for a single
+product.
+
+In the context of a restaurant, the feature enables users to create multiple-choice menus. For
+example, a user can define a main dish and specify various options for sides, drinks, or desserts
+that customers can combine with the main dish.
+
+In retail, this feature allows you to create a product set with multiple products to choose from and
+combine.
+
+# Configuration
+
+First, you need to create combination choices. To do so:
+
+#. Go to :menuselection:`Point of Sale --> Products --> Product Combos` and click :guilabel:`New`.
+#. Name your combo and add the products you want customers to choose from by clicking :guilabel:`Add
+   a line`. You can also include an extra price for each option in the :guilabel:`Extra Price`
+   column.
+
+> **note**:
+>    As a reference, the selected product's original price is displayed in the :guilabel:`Original
+   Price` column.
+
+.. image:: combos/combo-form.png
+   :scale: 75%
+
+Second, you need to create a specific product to gather combo choices. To do this:
+
+#. Go to :menuselection:`Point of Sale --> Products --> Products` and click :guilabel:`New`.
+#. Set the :guilabel:`Product Type` to :guilabel:`Combo` and fill in the  :guilabel:`General
+   Information` tab.
+
+   > **note**:
+>       The sales price of the combo product is fixed and does not vary based on the individual prices
+      of included items or the quantity of items in the combo. The combo product price is only
+      affected by the extra price optionally defined at the combo choice creation or if a variant of
+      one of the items has a specified extra price.
+#. Go to the :guilabel:`Combo Choices` tab, click :guilabel:`Add a line`, and select the
+   combinations to add. You can also create a new combination at this step by clicking
+   :guilabel:`New` on the popup window.
+
+.. image:: combos/combo-product-form.png
+   :scale: 75%
+
+Once you have created and added the combo choices into a product, you can sell combos in your retail
+store or restaurant.
+
+# Practical application
+
+:ref:`Open a POS session <pos/session-start>` and select the combo product. Choose the options and
+click :guilabel:`Add to order`. As a reminder, the extra price appears under the related choices.
+
+.. image:: combos/combo-select.png
+   :scale: 75%

package/payload/skills/odoo18-docs/references/docs/applications/sales/point_of_sale/configuration/epos_printers.md

@@ -0,0 +1,69 @@
+---
+title: "ePOS printers"
+source_url: "https://docs.odoo.sbggai.top/applications/sales/point_of_sale/configuration/epos_printers.html"
+---
+
+=============
+# ePOS printers
+
+ePOS printers are designed to work seamlessly with Point of Sale systems. Once connected, these
+devices automatically share information, allowing for direct printing of tickets from the POS system
+to the ePOS printer.
+
+# Configuration
+
+To use an ePos printer in Point of Sale:
+
+#. :ref:`Access the POS settings <configuration/settings>`.
+#. Activate the :guilabel:`ePos Printer` feature.
+#. Fill in the field with your ePos IP address.
+
+.. image:: epos_printers/setting.png
+   :alt: setting to enable the ePos printer feature
+
+> **note**:
+>    When the printer connects to a network, it automatically prints a ticket with its IP address.
+
+# Directly supported ePOS printers
+
+The following ePOS printers are directly compatible with Odoo without needing an :doc:`IoT system
+</applications/general/iot/devices/printer>`.
+
+- Epson TM-m30 i/ii/iii (Wi-Fi/Ethernet models only; Recommended)
+- Epson TM-H6000IV-DT (Receipt printer only)
+- Epson TM-T70II-DT
+- Epson TM-T88V-DT
+- Epson TM-L90-i
+- Epson TM-T70-i
+- Epson TM-T82II-i
+- Epson TM-T83II-i
+- Epson TM-U220-i
+- Epson TM-m10
+- Epson TM-P20 (Wi-Fi® model)
+- Epson TM-P60II (Receipt: Wi-Fi® model)
+- Epson TM-P60II (Peeler: Wi-Fi® model)
+- Epson TM-P80 (Wi-Fi® model)
+
+# ePOS printers with IoT system integration
+
+The following printers require an :doc:`IoT system </applications/general/iot/devices/printer>` to
+be compatible with Odoo:
+
+- Epson TM-T20 family (incompatible ePOS software)
+- Epson TM-T88 family (incompatible ePOS software)
+- Epson TM-U220 family (incompatible ePOS software)
+
+> **important**:
+>    - Epson printers using Wi-Fi/Ethernet connections and following the [EPOS SDK Javascript protocol
+     ](https://download4.epson.biz/sec_pubs/pos/reference_en/technology/epson_epos_sdk.html) are
+     compatible with Odoo **without** needing an :doc:`IoT system
+     </applications/general/iot/devices/printer>`.
+   - Thermal printers using ESC/POS are compatible **with** an :doc:`IoT system
+     </applications/general/iot/devices/printer>`.
+   - Epson printers using only USB connections are compatible **with** an :doc:`IoT system
+     </applications/general/iot/devices/printer>`.
+   - Epson printers that connect via Bluetooth are **not compatible**.
+
+.. seealso::
+   - :doc:`https`
+   - :doc:`epos_ssc`