odoo-forge-bundle 0.1.0

package/payload/skills/odoo18-docs/references/docs/applications/productivity/voip/axivox/dial_plan_advanced.md

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+---
+title: "Advanced dial plans"
+source_url: "https://docs.odoo.sbggai.top/applications/productivity/voip/axivox/dial_plan_advanced.html"
+---
+
+===================
+# Advanced dial plans
+
+Typically, companies have a lot of incoming calls every day, but many do not want their teams to
+answer calls 24 hours a day, 7 days a week.
+
+By using Axivox advanced dial plan features, the process can be automated, and routing can be set up
+for all scenarios. This way, customers are never left waiting, or frustrated, because they cannot
+get in touch with anyone.
+
+By utilizing the advanced elements in dial plans, companies can automate call routing for certain
+days or times, like company holidays. Companies can also allow callers to enter extensions
+themselves, and get transferred automatically using a digital receptionist. This way, an
+administrative team does **not** have to be available around the clock.
+
+There is even the option to route callers, depending on where they are calling from in the world,
+thus maximizing efficiency.
+
+> **important**:
+>    For more information on basic dial plans, and how to add elements, visit :doc:`dial_plan_basics`.
+
+> **warning**:
+>    Using a browser add-on for spelling may hinder the use of the visual editor in dial plans. Do
+   **not** use a translator with the Axivox management console.
+
+# Advanced elements
+
+In Axivox dial plans (as described in :doc:`dial_plan_basics`), there are two advanced elements that
+can be used.
+
+- :guilabel:`Record`: recording feature is enabled (requires plan change, enabled in Axivox
+  settings).
+- :guilabel:`Caller ID`: replace the caller ID by the called number or free text.
+
+To add one of these elements, navigate to the :guilabel:`Dial plans` page, located in the menu on
+the left side of the [Axivox management console ](https://manage.axivox.com).
+
+Next, click on the :guilabel:`Visual Editor` button to the right of the desired dial plan to edit
+it. Finally, open the :guilabel:`New element` drop-down menu, select the element, and click
+:guilabel:`Add`.
+
+.. image:: dial_plan_advanced/visual-editor.png
+   :align: center
+   :alt: Visual editor for a dial plan in Axivox, with Add and the dispatcher element highlighted.
+
+For more information, visit :ref:`voip/axivox/dial_plans`.
+
+> **important**:
+>    The :guilabel:`Record` element records calls that are routed through this element, and requires
+   an additional plan change in Axivox.
+
+To enable recording on Axivox, navigate to :guilabel:`Settings` in the [Axivox management console
+](https://manage.axivox.com). Then, go to the :guilabel:`Recording` drop-down menu, near the bottom
+of the page. From there, select :guilabel:`Enabled` from the drop-down menu to enable recording
+using the :guilabel:`Record` element in a dial plan.
+
+> **tip**:
+>    If the :guilabel:`Recording` drop-down menu is unavailable and unable to change, then consult
+   Axivox to enable the feature.
+
+The :guilabel:`Caller ID` element allows for the replacement of the caller ID downstream, after
+routing.
+
+Upon adding the :guilabel:`Caller ID` element to the dial plan, and double-clicking it to configure
+it, two options appear.
+
+The first is a :guilabel:`Free text` field, where any text can be input to replace the caller ID.
+The second option is :guilabel:`Replace the caller ID by the called number`. This option replaces
+the caller's ID with the :guilabel:`Incoming number`.
+
+> **tip**:
+>    A company may want to use the :guilabel:`Caller ID` element to replace the :guilabel:`Incoming
+   number`, so employees, or outside transfers, cannot see the number, and information is kept
+   private.
+
+# Basic routing elements
+
+Basic routing elements in Axivox dial plans provide extension-based routing. This can be done by
+adding either a *Menu* to numerically link the dial-by-numbers to an action, or by using a *Digital
+Receptionist* to automatically route or listen for an extension, based on a key input from the
+caller.
+
+The main difference between the two elements is that the *Digital Receptionist* does **not** need to
+be pre-configured numerically with actions. Instead, it acts as a virtual receptionist.
+
+- :guilabel:`Menu`: add a dial-by-number directory and configured downstream actions (not
+  terminal). For example, a dial-by-numbers function could feature an element, wherein clicking '2'
+  takes the caller to the element linked to '2' on the Menu element in the dial plan.
+- :guilabel:`Digital Receptionist`: attach a virtual dispatcher to listen for extensions.
+
+To add one of these elements, navigate to the :guilabel:`Dial plans` page, located in the menu on
+the left side of the [Axivox management console ](https://manage.axivox.com). Next, click on the
+:guilabel:`Visual Editor` button to the right of the dial plan, to edit the dial plan. Then, open
+the :guilabel:`New element` drop-down menu, select the element, and click :guilabel:`Add`.
+
+For more information, visit :ref:`voip/axivox/dial_plans`.
+
+## Digital receptionist scenario
+
+The *Digital Receptionist* element is a listen-feature that accurately routes callers through a dial
+plan, based on the extension they enter, via the key pad.
+
+Set a *Digital Receptionist* to eliminate the need of a team, or live receptionist, to be on-call
+all the time. With that element in place, calls now reach their destination, without a real person
+interjecting.
+
+After adding the :guilabel:`Digital Receptionist` element to a dial plan, connect the appropriate
+endpoints, and double-click on the element to set the :guilabel:`Timeout` on the
+:guilabel:`receptionist` pop-up window that appears.
+
+The :guilabel:`Timeout` can be set in `5` second increments, from `5` seconds to `60` seconds.
+
+> **important**:
+>    The :guilabel:`Digital Receptionist` element **requires** a :guilabel:`Play a file` element on
+   either side of it, to explain what action to take, and when a wrong extension is entered.
+
+.. example::
+   While customizing a dial plan in a :guilabel:`Dialplan Editor` pop-up window, add a
+   :guilabel:`Menu` element, with a :guilabel:`Greeting message` that might read, `Press star to
+   dial an extension`.
+
+   Then, on the :guilabel:`Menu` element, for the :guilabel:`* (star)` option, link a
+   :guilabel:`Play a file` element, that plays an :guilabel:`Audio message` saying, 'Enter the
+   extension of the person you are trying to reach'.
+
+   Following the first :guilabel:`Play a file` element, add the :guilabel:`Digital Receptionist`
+   element, followed by another :guilabel:`Play a file` element, which states, 'That is not a valid
+   extension'.
+
+   This last element is in place to close the loop, should the caller not enter a correct extension.
+
+   Finally, this last :guilabel:`Play a file` element is looped back into the :guilabel:`Menu`
+   element.
+
+   .. image:: dial_plan_advanced/receptionist.png
+      :align: center
+      :alt: A digital receptionist element highlighted in an example dial plan.
+
+> **important**:
+>    Dial plan elements can be configured by double-clicking them, and selecting different features
+   of the Axivox console to them.
+
+   For example, an :guilabel:`Audio message` needs to be made, and then selected in a
+   :guilabel:`Play a file` or :guilabel:`Menu` element.
+
+   For more information, see this documentation :ref:`voip/axivox/audio_messages`.
+
+# Advanced routing elements
+
+Advanced routing elements route calls automatically as they are received into the incoming
+number(s). This can be configured using geo-location, whitelisting, or time-based variables. Calls
+pass through a filter prior to their final destination, and are routed, based on the set
+variable(s).
+
+The following are advanced routing elements:
+
+- :guilabel:`Dispatcher`: create a call filter to route traffic, based on the geo-location of the
+  caller ID.
+- :guilabel:`Access List`: create a tailored access list, with VIP customer preference.
+- :guilabel:`Time Condition`: create time conditions to route incoming traffic around holidays, or
+  other sensitive time-frames.
+
+> **tip**:
+>    Whitelisting is a technical term used to create a list of allowed numbers. Conversely,
+   blacklisting is used to create a list of denied numbers.
+
+To add one of these elements, navigate to the :guilabel:`Dial plans` page, located in the menu on
+the left side of the [Axivox management console ](https://manage.axivox.com). Next, click on the
+:guilabel:`Visual Editor` button to the right of the dial plan, to edit the dial plan. Then, open
+the :guilabel:`New element` drop-down menu, select the element, and click :guilabel:`Add`. For more
+information, visit :ref:`voip/axivox/dial_plans`.
+
+## Dispatcher scenario
+
+A *Dispatcher* element is a dial plan feature that directs calls, based on region or geo-location.
+In most cases, the :guilabel:`Dispatcher` element in a dial plan is linked to the :guilabel:`Start`
+element, in order to filter or screen calls as they come into an incoming number.
+
+Double-click the :guilabel:`Dispatcher` element in the :guilabel:`Dialplan Editor` pop-up window to
+configure it.
+
+This element checks numbers (routed through this element), according to regular expressions. To add
+a regular expression, click :guilabel:`Add a line` on the bottom of the :guilabel:`Dispatcher`
+pop-up window.
+
+Then, under :guilabel:`Name`, enter a recognizable name to identify this expression. This is the
+name that appears in the :guilabel:`Dispatcher` element on the dial plan showcased in the
+:guilabel:`Dialplan Editor` pop-up window.
+
+In the :guilabel:`Regular expression` field, enter the country code, or area code, which Axivox
+should route for incoming calls. This is especially helpful when a company would like to filter
+their customers to certain queues, or users based on the customer's geo-location.
+
+To specify all numbers behind a certain country code, or area code, include `\d+` after the country
+code, or country code + area code.
+
+.. image:: dial_plan_advanced/dispatcher.png
+   :align: center
+   :alt: Dispatcher configuration panel, with name, regular expression and add a line highlighted.
+
+.. example::
+  - `02\\d+`: validates the numbers starting with `02`
+  - `00\\d+`: validates all numbers beginning with `00`
+  - `0052\\d+` validates all numbers beginning with `0052` (Mexico country code)
+  - `001716\\d+`: validates all numbers beginning with `001716` (USA country code + Western New York
+    area code)
+
+> **tip**:
+>    A regular expression (shortened to "regex" or "regexp"), sometimes referred to as a "rational
+   expression," is a sequence of characters that specifies a match pattern in text. In other words,
+   a match is made within the given range of numbers.
+
+When the desired configurations are complete on the :guilabel:`Dispatcher` pop-up window, be sure to
+click :guilabel:`Save`.
+
+Upon doing so, the :guilabel:`Dispatcher` element appears with different routes available to
+configure, based on the :guilabel:`Regular Expressions` that were set.
+
+Attach these routes to any :guilabel:`New element` in the :guilabel:`Dialplan Editor` pop-up window.
+
+By default, there is an :guilabel:`Unknown` path that appears on the :guilabel:`Dispatcher` element
+after setting at least one :guilabel:`Regular Expression`.
+
+Calls follow this route/path when their number does not match any :guilabel:`Regular Expression` set
+on the :guilabel:`Dispatcher` element.
+
+.. image:: dial_plan_advanced/dispatcher-element.png
+   :align: center
+   :alt: Dial plan with dispatcher element highlighted.
+
+## Time condition scenario
+
+When a :guilabel:`Time Condition` element is added to a dial plan, it has a simple :guilabel:`True`
+and :guilabel:`False` routing.
+
+After adding the :guilabel:`Time Condition` element to a dial plan, double-click it to configure the
+variables. :guilabel:`Hour/Minute`, :guilabel:`Days of the week`, :guilabel:`Day of the month`, and
+:guilabel:`Month` can all be configured.
+
+If the time which the caller contacts the incoming number matches the set time conditions, then the
+:guilabel:`True` path is followed, otherwise the :guilabel:`False` path is followed.
+
+.. example::
+   For a company that is closed yearly for the American Independence Day holiday (July 4th) the
+   following time conditions should be set:
+
+   - :guilabel:`Hour/Minute` - `0:0 to 23:59`
+   - :guilabel:`Day of the week` - `All to All`
+   - :guilabel:`Day of the month` - `From 4 to 4`
+   - :guilabel:`Month` - `July`
+
+The :guilabel:`Time Condition` element is especially useful for holidays, weekends, and to set
+working hours. When a caller reaches a destination where they can be helped, either with a real
+person or voicemail, this reduces wasted time and hangups.
+
+.. image:: dial_plan_advanced/time-condition.png
+   :align: center
+   :alt: Time condition element set in a dial plan on Axivox. Time condition is highlighted.
+
+> **important**:
+>    To set the :guilabel:`Timezone` that the :guilabel:`Time Condition` operates under, navigate to
+   [Axivox management console ](https://manage.axivox.com), and click :guilabel:`Settings` in the
+   menu on the left. Then, set the :guilabel:`Timezone` using the second field from the bottom, by
+   clicking the drop-down menu.
+
+## Access list scenario
+
+An *Access List* element in a dial plan allows for the routing of certain numbers, and disallows
+(denies) other numbers.
+
+After adding an :guilabel:`Access List` element to a dial plan, it can be configured by
+double-clicking on the element directly in the :guilabel:`Dialplan Editor` pop-up window.
+
+Two fields appear where regular expressions can based in the :guilabel:`Allow` and :guilabel:`Deny`
+fields of the :guilabel:`Access List` pop-up window.
+
+.. example::
+   For a very important customer, their number can be set in the :guilabel:`Allow` field, and these
+   callers can be sent directly to management.
+
+> **tip**:
+>    A regular expression (shortened to "regex" or "regexp"), sometimes also referred to as a
+   "rational expression," is a sequence of characters that specifies a match pattern in text.
+
+.. image:: dial_plan_advanced/access-config.png
+   :align: center
+   :alt: Access list element configuration with the allow/deny fields highlighted.
+
+.. example::
+   - `2\\d\\d`: validates numbers from `200 to 299`
+   - `02\\d*`: validates all numbers beginning with `02`
+   - `0017165551212`: validates the number (`0017165551212`)
+
+After setting the :guilabel:`Allow` and :guilabel:`Deny` fields with regular expressions or numbers,
+click :guilabel:`Save` on the :guilabel:`Access List` pop-up window.
+
+Then, on the :guilabel:`Access list` element in the dial plan, three paths (or routes) are available
+to link to further actions.
+
+Unknown calls can be routed through the regular menu flow by adding a :guilabel:`Menu` element, and
+connecting it to the :guilabel:`Unknown` path. :guilabel:`Refused` calls can be routed to the
+:guilabel:`Hang up` element. Lastly, :guilabel:`Authorized` callers can be sent to a specific
+extension or queue.
+
+.. image:: dial_plan_advanced/access-list.png
+   :align: center
+   :alt: Access list element highlighted in an example dial plan.
+
+# Switches
+
+A *Switch* element in Axivox is a simple activated/deactivated route action.
+
+These can be activated or chosen quickly, allowing for quick routing changes, without altering the
+dial plan.
+
+Alternate routes can be configured, so that in a moments notice, they can be switched to. This could
+be for new availability, or to adjust traffic flow for any number of reasons.
+
+Axivox allows for a simple on/off switch, and a multi-switch, which can have several paths to choose
+from.
+
+- :guilabel:`Switch`: a manual on/off control that can divert traffic, based on whether it is opened
+  (on) or closed (off).
+- :guilabel:`Multi-Switch`: a mechanism to create paths, and turn them on and off, to divert
+  incoming calls.
+
+## Basic switch
+
+A :guilabel:`Switch` can be set in the [Axivox management console ](https://manage.axivox.com) by
+navigating to :guilabel:`Switches` in the left menu. To create a new switch click :guilabel:`Add a
+switch` from the :guilabel:`Switches` dashboard, configure a :guilabel:`Name` for it, and click
+:guilabel:`Save`.
+
+Then, toggle the desired switch to either :guilabel:`On` or :guilabel:`Off`, from the
+:guilabel:`State` column on the :guilabel:`Switches` dashboard.
+
+This :guilabel:`On` / :guilabel:`Off` state automatically routes traffic in a dial plan, in which
+this switch is set.
+
+The traffic travels to the :guilabel:`Active` route when :guilabel:`On` is toggled in the switch.
+The call traffic travels to the :guilabel:`Inactive` route when :guilabel:`Off` is toggled in the
+switch.
+
+Changes can be made on the fly, just be sure to click :guilabel:`Apply changes` to implement the
+them.
+
+### Add a switch to dial plan
+
+To add a :guilabel:`Switch` to a dial plan, navigate to [Axivox management console
+](https://manage.axivox.com), and click on :guilabel:`Dial plans` in the left menu. Then, click
+:guilabel:`Visual Editor` next to the desired dial plan to open the :guilabel:`Dialplan Editor`
+pop-up window.
+
+Then, from the :guilabel:`New element` drop-down menu, select :guilabel:`Switch`, and then click
+:guilabel:`Add`. Double-click on the element to further configure the :guilabel:`Switch` element.
+
+.. image:: dial_plan_advanced/switch.png
+   :align: center
+   :alt: Switch configuration in a dial plan, with inactive and active routes highlighted.
+
+## Multi-switch
+
+A *Multi-Switch* element in Axivox is a switch where multiple paths can be configured, and switched
+between.
+
+To configure and set a :guilabel:`Multi-Switch` element, navigate to [Axivox management console
+](https://manage.axivox.com). Then, click on the :guilabel:`Switches` menu item in the left menu.
+
+Toggle to the :guilabel:`Multi-switch` tab to create, or set, a pre-configured
+:guilabel:`Multi-Switch` element.
+
+To create a new :guilabel:`Multi-Switch`, click :guilabel:`Create new`. Then, enter a
+:guilabel:`Name` for the element, and then enter the :guilabel:`Available choice`. Enter one
+:guilabel:`Available choice` per line. Do **not** duplicate any entries.
+
+Remember to click :guilabel:`Save` when done.
+
+To select the :guilabel:`State` of the :guilabel:`Multi-Switch`, click the drop-down menu next to
+the :guilabel:`Multi-Switch` name, under the :guilabel:`Multi-switch` tab on the
+:guilabel:`Switches` dashboard.
+
+The :guilabel:`State` chosen is the route that is followed in the dial plan. The :guilabel:`State`
+can be edited on the fly, just be sure to click :guilabel:`Apply changes`.
+
+### Add a multi-switch to dial plan
+
+To add a :guilabel:`Multi-Switch` element to a dial plan, navigate to [Axivox management console
+](https://manage.axivox.com), and click :guilabel:`Dial plans` in the left menu.
+
+Then, select or create a dial plan. Next, click :guilabel:`Visual Editor` on the desired dial plan.
+
+On the :guilabel:`Dialplan Editor` pop-up window that appears, click on the :guilabel:`New element`
+drop-down menu, and select :guilabel:`Multi-Switch`. Then, click :guilabel:`Add`. Double-click on
+the element to further configure the :guilabel:`Switch` element.
+
+.. image:: dial_plan_advanced/multi-switch.png
+   :align: center
+   :alt: Multi-switch configuration in a dial plan, with chosen route highlighted.

package/payload/skills/odoo18-docs/references/docs/applications/productivity/voip/axivox/dial_plan_basics.md

@@ -0,0 +1,199 @@
+---
+title: "Dial plan basics"
+source_url: "https://docs.odoo.sbggai.top/applications/productivity/voip/axivox/dial_plan_basics.html"
+---
+
+================
+# Dial plan basics
+
+When someone calls a business, they might need to get in contact with customer support, a sales
+team, or even a person's direct line. The caller might also be in search of some information about
+the business, such as store hours. Or, they might want to leave a voicemail, so someone from the
+company can call them back. With dial plans in Axivox, a company can manage how incoming calls like
+this are handled.
+
+Using proper call architecture through a dial plan, callers get directed to the right people, or to
+the right information, in a quick, efficient manner.
+
+This document covers the basic configuration of dial plans in Axivox.
+
+.. seealso::
+   For more information on advanced dial plans, visit :doc:`dial_plan_advanced`.
+
+> **important**:
+>    Using a browser add-on for spelling may hinder the use of the visual editor in dial plans. Do not
+   use a translator with the Axivox management console.
+
+.. _voip/axivox/dial_plans:
+
+# Dial plans
+
+Access dial plans by navigating to [Axivox management console ](https://manage.axivox.com), and
+clicking on :guilabel:`Dial plans` from the menu on the left.
+
+To add a new dial plan from the :guilabel:`Dial plan` page, click the green button labeled,
+:guilabel:`Add a new dial plan`.
+
+> **note**:
+>    Axivox has no limit to the number of dial plans that can be created. These can be added, and
+   improved upon, at any time. This allows for sandboxes to be created with many different
+   configurations.
+
+.. image:: dial_plan_basics/dial-plan-edits.png
+   :align: center
+   :alt: Dial plan dashboard with the edit features and Add a dial plan button highlighted.
+
+To edit an existing dial plan, choose one of the following options to the right of the saved dial
+plan:
+
+#. :guilabel:`Delete`: this action deletes the attached dial plan.
+#. :guilabel:`Edit`: this action allows the user to edit the dial plan.
+#. :guilabel:`Visual Editor`: this action opens a visual editor window, where the dial plan
+   architecture can be viewed and edited.
+#. :guilabel:`Duplicate`: this action duplicates the dial plan, and puts it at the bottom of the
+   list, with an extension of one number (+1) larger than the original extension.
+
+## Dialplan editor (visual editor)
+
+When the :guilabel:`Visual Editor` button is clicked for a dial plan on the :guilabel:`Dial plan`
+page, a pop-up :guilabel:`Dialplan Editor` window appears.
+
+This pop-up window is the primary place where the architecture, or structure, of the dial plan is
+configured. In this window, a :abbr:`GUI (graphical user interface)` appears, where various dial
+plan elements can be configured and linked together.
+
+.. image:: dial_plan_basics/dial-plan-visual.png
+   :align: center
+   :alt: Visual editor for an example dial plan, with the new element, Add, and Save buttons
+         highlighted.
+
+> **important**:
+>    New dial plans come blank with :guilabel:`New element` options for the user to :guilabel:`Add`
+   and :guilabel:`Save`.
+
+   The method for saving in the :guilabel:`Dialplan Editor` is different from saving any other edits
+   in the Axivox management console because the :guilabel:`Save` button **must** be pressed before
+   closing the :menuselection:`Visual editor`.
+
+   Then, before these changes can take place on the Axivox platform, the user **must** click
+   :guilabel:`Apply changes` in the upper-right corner of the :guilabel:`Dial plan` page.
+
+From the :guilabel:`Dialplan Editor` pop-up window, users can add a new element to the dial plan. To
+do that, open the :guilabel:`New element` drop-down menu, and select the desired element. Then,
+click :guilabel:`Add`.
+
+Doing so adds that element to the visual editor display of the dial plan being modified. This
+element can be moved where desired amongst the other elements present in the dial plan.
+
+Connect elements in the dial plan by clicking and dragging outward from the :guilabel:`(open
+circle)` icon on the right side of the element. Doing so reveals an :guilabel:`(arrow)` icon.
+Proceed to drag this :guilabel:`(arrow)` icon to the desired element in the dial plan that it is
+meant to connect with.
+
+Connect the :guilabel:`(arrow)` icon to the circle on the left side of the desired element.
+
+Calls displayed in the dial plan flow from left-to-right in the element.
+
+In order to further configure a :guilabel:`New element`, double-click on the element inside the dial
+plan, to reveal a subsequent pop-up window, wherein additional customizations can be entered.
+
+Each element has a different configuration pop-up window that appears when double-clicked.
+
+> **important**:
+>    All elements **must** have a final destination in the dial plan in order to close a loop. This
+   can be accomplished by implementing the :guilabel:`Hang up` element, or looping the element back
+   to a :guilabel:`Menu` element or :guilabel:`Digital Receptionist` element elsewhere in the dial
+   plan.
+
+   .. image:: dial_plan_basics/loop-back.png
+      :align: center
+      :alt: Dial plan, shown with highlight looping open end back to the beginning of the menu
+            element.
+
+Once all desired dial plan elements and configurations are complete, remember to click
+:guilabel:`Save` before exiting the :guilabel:`Dialplan Editor` pop-up window. Then, click
+:guilabel:`Apply changes` on the :guilabel:`Dial plans` page to ensure they are implemented into
+Axivox production.
+
+## Dial plan elements
+
+The following elements are available in the :guilabel:`New element` drop-down menu, while designing
+a dial plan in the :guilabel:`Dialplan Editor` pop-up window.
+
+### Basic elements
+
+These are the basic elements that are used in simple dial plans in Axivox:
+
+- :guilabel:`Call`: call an extension or queue.
+- :guilabel:`Play a file`: play an audio file or voice greeting.
+- :guilabel:`Voicemail`: forward to a voicemail (terminal).
+- :guilabel:`Hang up`: hang up the call (terminal).
+- :guilabel:`Queue`: attach a call queue with a group of users to answer a call.
+- :guilabel:`Conference`: add a conference room for a caller to connect to.
+
+### Basic routing elements
+
+Routing elements change or route the path of a caller, these are some basic routing elements used in
+Axivox:
+
+- :guilabel:`Menu`: add a dial-by-number directory and configure downstream actions (not terminal).
+- :guilabel:`Switch`: attach a manual on/off control that can divert traffic based on whether it is
+  opened (On) or closed (Off).
+- :guilabel:`Digital Receptionist`: attach a virtual dispatcher to listen for extensions to connect
+  to.
+
+### Advanced routing elements
+
+These are the more advanced elements that route calls in Axivox:
+
+- :guilabel:`Dispatcher`: create a call filter to route traffic based on the geo-location of the
+  caller ID.
+- :guilabel:`Access List`: create a tailored access list with VIP customer preference.
+- :guilabel:`Time Condition`: create time conditions to route incoming traffic around holidays, or
+  other sensitive time-frames.
+- :guilabel:`Multi-Switch`: a mechanism to create paths, and turn them on and off, to divert
+  incoming calls.
+
+### Advanced elements
+
+The following are more advanced elements (not routing) in Axivox:
+
+- :guilabel:`Record`: recording feature is enabled (requires plan change, enabled in Axivox
+  settings).
+- :guilabel:`Caller ID`: replace the caller ID by the called number or free text.
+
+> **important**:
+>    Dial plan elements can be configured by double-clicking them, and linking different aspects of
+   the Axivox console to them.
+
+# Attach to incoming number
+
+To attach an existing dial plan to an incoming number, go to [Axivox management console
+](https://manage.axivox.com) , and click on :guilabel:`Incoming numbers`.
+
+Next, click :guilabel:`Edit` next to the number to which the dial plan should be attached.
+
+Doing so reveals a separate page wherein that number's dial plan can be modified. To do that, select
+:guilabel:`Dial plan` from the :guilabel:`Destination type for voice call` field drop-down menu.
+Then, choose the desired dial plan from the :guilabel:`Dial plan` field that appears.
+
+With that in place, that means when that specific number calls in, the configured dial plan is
+activated, and runs through the prompts to properly route the caller.
+
+Finally, :guilabel:`Save` the changes, and click :guilabel:`Apply changes` in the upper-right
+corner.
+
+## Basic dial plan scenario
+
+The following showcases a basic dial plan scenario for call routing, where additional elements can
+be added to expand the setup. This basic dial plan scenario includes the following linked elements
+:menuselection:`Start --> Play a file --> Menu --> (Hang-up, Calls, Queues, Conferences) -->
+(Voicemail, Hang-up)`.
+
+.. image:: dial_plan_basics/basic-scenario.png
+   :align: center
+   :alt: Basic dial plan configuration.
+
+.. seealso::
+   This setup does **not** include any basic or advanced call routing. For more information on call
+   routing, reference this documentation: :doc:`dial_plan_advanced`.