opencode-skills-collection 4.0.52 → 4.0.54

package/bundled-skills/chat-widget/SKILL.md

@@ -3,12 +3,17 @@ name: chat-widget
 description: Build a real-time support chat system with a floating widget for users and an admin dashboard for support staff. Use when the user wants live chat, customer support chat, real-time messaging, or in-app support.
 risk: critical
 source: community
+date_added: "2026-09-04"
 ---
 
 # Live Support Chat Widget
 
 Build a real-time support chat system with a floating widget for users and an admin dashboard for support staff.
 
+## Detailed Guide
+
+Read [the detailed guide](references/detailed-guide.md) before executing this skill. It retains the complete procedure and reference material. Treat its safety, prerequisites, and validation requirements as mandatory. For focused work, load the relevant sections; for end-to-end work, read the guide completely.
+
 ## When to Use This Skill
 
 Use when the user wants to:
@@ -17,885 +22,6 @@ Use when the user wants to:
 - Create real-time messaging between users and admins
 - Add an in-app support channel
 
-## Architecture Overview
-
-```
-┌─────────────────────────────────────────────────────────────────┐
-│                        FRONTEND                                 │
-├─────────────────────────────┬───────────────────────────────────┤
-│   User Widget               │   Admin Dashboard                 │
-│   - Floating chat button    │   - Chat list (active/archived)   │
-│   - Message panel           │   - Conversation view             │
-│   - Unread badge            │   - Archive/restore controls      │
-│   - Connection indicator    │   - User info display             │
-└─────────────┬───────────────┴───────────────┬───────────────────┘
-              │                               │
-              │     WebSocket + REST API      │
-              ▼                               ▼
-┌─────────────────────────────────────────────────────────────────┐
-│                        BACKEND                                  │
-├─────────────────────────────────────────────────────────────────┤
-│   Channels                  │   Controllers                     │
-│   - ChatChannel (per chat)  │   - User: get/create chat         │
-│   - AdminChannel (global)   │   - Admin: list, view, archive    │
-├─────────────────────────────┼───────────────────────────────────┤
-│   Models                    │   Jobs                            │
-│   - Chat (1 per user)       │   - Email notification (delayed)  │
-│   - Message (many per chat) │                                   │
-└─────────────────────────────────────────────────────────────────┘
-```
-
-## Implementation Guide
-
-### Step 1: Data Models
-
-Create two tables: `support_chats` and `support_messages`.
-
-**support_chats**
-```
-id              - primary key (UUID recommended)
-user_id         - foreign key to users (UNIQUE - one chat per user)
-last_message_at - timestamp (for sorting chats by recency)
-admin_viewed_at - timestamp (tracks when admin last viewed)
-archived_at     - timestamp (null = active, set = archived)
-created_at
-updated_at
-```
-
-**support_messages**
-```
-id              - primary key (UUID recommended)
-chat_id         - foreign key to support_chats
-content         - text (required)
-sender_type     - enum: 'user' | 'admin'
-read_at         - timestamp (null = unread)
-created_at
-updated_at
-```
-
-**Key indexes:**
-- `support_chats.user_id` (unique)
-- `support_chats.last_message_at` (for sorting)
-- `support_chats.archived_at` (for filtering)
-- `support_messages.chat_id`
-- `support_messages.(chat_id, created_at)` (composite, for ordering)
-
-**Model relationships:**
-```
-User has_one SupportChat
-SupportChat belongs_to User
-SupportChat has_many SupportMessages
-SupportMessage belongs_to SupportChat
-```
-
-**Model methods to implement:**
-
-Chat model:
-```pseudo
-function touch_last_message()
-  update last_message_at = now()
-
-function unread_for_admin?()
-  return exists message where sender_type = 'user'
-    and created_at > admin_viewed_at
-
-function mark_viewed_by_admin()
-  update admin_viewed_at = now()
-
-function archive()
-  update archived_at = now()
-
-function unarchive()
-  update archived_at = null
-
-function archived?()
-  return archived_at != null
-```
-
-Message model:
-```pseudo
-after_create:
-  chat.touch_last_message()
-  if sender_type == 'user' and chat.archived?:
-    chat.unarchive()  // Auto-reactivate on new user message
-
-after_create_commit:
-  broadcast_to_chat_channel(message_data)
-  if sender_type == 'user':
-    broadcast_to_admin_notification_channel(message_data, chat_info)
-  if sender_type == 'admin':
-    schedule_email_notification(delay: 5.minutes)
-```
-
-### Step 2: API Endpoints
-
-**User-facing:**
-```
-GET  /support_chat       - Get or create user's chat with messages
-PATCH /support_chat/mark_read - Mark admin messages as read
-```
-
-**Admin-facing:**
-```
-GET  /admin/chats              - List chats (query: archived=true/false)
-GET  /admin/chats/:id          - Get chat with messages
-POST /admin/chats/:id/archive  - Archive chat
-POST /admin/chats/:id/unarchive - Restore chat
-```
-
-**Controller logic:**
-
-User GET /support_chat:
-```pseudo
-function show()
-  chat = current_user.support_chat || create_chat(user: current_user)
-  return {
-    id: chat.id,
-    messages: chat.messages.map(m => serialize_message(m))
-  }
-```
-
-Admin GET /admin/chats:
-```pseudo
-function index()
-  chats = SupportChat
-    .where(archived_at: params.archived ? not_null : null)
-    .includes(:user, :messages)
-    .order(last_message_at: desc)
-
-  return chats.map(c => {
-    id: c.id,
-    user_email: c.user.email,
-    last_message_preview: c.messages.last?.content.truncate(100),
-    last_message_sender: c.messages.last?.sender_type,
-    message_count: c.messages.count,
-    unread: c.unread_for_admin?,
-    archived: c.archived?
-  })
-```
-
-### Step 3: WebSocket Channels
-
-Create two channels for real-time communication.
-
-**ChatChannel** (specific to each chat):
-```pseudo
-class ChatChannel
-  on_subscribe(chat_id):
-    chat = find_chat(chat_id)
-    if not authorized(chat):
-      reject()
-      return
-    stream_from "support_chat:#{chat_id}"
-
-  function authorized(chat):
-    return chat.user_id == current_user.id OR current_user.is_admin
-
-  action send_message(content):
-    if content.blank: return
-    sender_type = current_user.is_admin ? 'admin' : 'user'
-    chat.messages.create(content: content, sender_type: sender_type)
-```
-
-**AdminNotificationChannel** (global for all admins):
-```pseudo
-class AdminNotificationChannel
-  on_subscribe:
-    if not current_user.is_admin:
-      reject()
-      return
-    stream_from "admin_support_notifications"
-```
-
-**Broadcasting (from Message model):**
-```pseudo
-function broadcast_message():
-  message_data = {
-    id: id,
-    content: content,
-    sender_type: sender_type,
-    read_at: read_at,
-    created_at: created_at
-  }
-
-  // Broadcast to chat subscribers (user + any viewing admins)
-  broadcast("support_chat:#{chat.id}", {
-    type: "new_message",
-    message: message_data
-  })
-
-  // Notify all admins when user sends message
-  if sender_type == 'user':
-    broadcast("admin_support_notifications", {
-      type: "new_user_message",
-      chat_id: chat.id,
-      user_email: chat.user.email,
-      message: message_data
-    })
-```
-
-### Step 4: Frontend - User Widget
-
-Create a floating chat widget with these components:
-
-**Component structure:**
-```
-ChatWidget (root container)
-├── ChatButton (fixed position, bottom-right)
-│   ├── Icon (message bubble when closed, X when open)
-│   └── UnreadBadge (shows count, caps at "9+")
-└── ChatPanel (slides up when open)
-    ├── Header (title + connection status dot)
-    ├── MessageList (scrollable)
-    │   └── MessageBubble (styled by sender_type)
-    └── InputArea
-        ├── Textarea (auto-expanding)
-        └── SendButton
-```
-
-**State management hook:**
-```pseudo
-function useSupportChat():
-  state:
-    chat: Chat | null
-    connected: boolean
-    loading: boolean
-
-  refs:
-    consumer: WebSocketConsumer
-    subscription: ChannelSubscription
-    seenMessageIds: Set<string>  // For deduplication
-
-  on_mount:
-    fetch('/support_chat')
-      .then(data => {
-        chat = data
-        seenMessageIds.addAll(data.messages.map(m => m.id))
-      })
-
-  when chat.id changes:
-    subscription = consumer.subscribe('ChatChannel', { chat_id: chat.id })
-    subscription.on_received(data => {
-      if data.type == 'new_message':
-        if seenMessageIds.has(data.message.id): return  // Dedupe
-        seenMessageIds.add(data.message.id)
-        chat.messages.push(data.message)
-        if data.message.sender_type == 'admin':
-          play_notification_sound()
-    })
-    subscription.on_connected(() => connected = true)
-    subscription.on_disconnected(() => connected = false)
-
-  on_unmount:
-    subscription.unsubscribe()
-
-  function sendMessage(content):
-    subscription.perform('send_message', { content: content.trim() })
-
-  function markAsRead():
-    fetch('/support_chat/mark_read', { method: 'PATCH' })
-    // Update local state to mark admin messages as read
-
-  return { chat, connected, loading, sendMessage, markAsRead }
-```
-
-**Widget behavior:**
-- Show floating button at bottom-right corner (fixed position)
-- Display unread count badge (count messages where sender_type='admin' and read_at=null)
-- Toggle panel open/closed on button click
-- Auto-call markAsRead() when panel opens
-- Auto-scroll to bottom when new messages arrive
-- Show connection status indicator (green dot = connected)
-- Keyboard: Enter to send, Shift+Enter for newline
-
-**Message styling:**
-- User messages: right-aligned, primary color background
-- Admin messages: left-aligned, secondary/muted background
-- Show timestamp on each message
-
-### Step 5: Frontend - Admin Dashboard
-
-Create two pages: chat list and chat detail.
-
-**Chat List Page:**
-```
-Header: "Support Chats"
-Tabs: [Active] [Archived]
-
-Chat cards (sorted by last_message_at desc):
-┌─────────────────────────────────────────┐
-│ [Unread indicator] user@example.com     │
-│ Last message preview text...            │
-│ 5 messages · 2 minutes ago              │
-└─────────────────────────────────────────┘
-```
-
-Features:
-- Tab filtering (active vs archived)
-- Unread indicator (highlight border or badge)
-- Click to navigate to detail
-- Show "You: " prefix if last message was from admin
-
-**Chat Detail Page:**
-```
-Header: user@example.com [Archive/Restore button]
-Back link
-
-Messages (grouped by date):
-──── Monday, January 29 ────
-[User bubble]  Message content
-               10:30 AM
-
-          [Admin bubble] Reply content
-                         10:35 AM
-
-Input area (same as widget)
-```
-
-Features:
-- Group messages by date with dividers
-- User messages left, admin messages right (opposite of user widget)
-- Show sender label ("You" for admin, user email/name for user)
-- Archive/restore toggle button
-- Same WebSocket subscription as user widget for real-time updates
-- Call mark_viewed_by_admin() when page loads (server-side)
-
-### Step 6: Email Notifications
-
-Send email to user when admin replies and user hasn't seen it.
-
-**Job/worker:**
-```pseudo
-class SupportReplyNotificationJob
-  perform(message):
-    if message.sender_type != 'admin': return
-    if message.read_at != null: return  // Already read, skip
-
-    send_email(
-      to: message.chat.user.email,
-      subject: "New reply from Support",
-      body: "You have a new message from our support team..."
-    )
-```
-
-**Scheduling:**
-- Schedule job with 5-minute delay when admin sends message
-- This gives user time to see message in-app before email
-- Job checks if still unread before sending
-
-### Step 7: TypeScript Types
-
-```typescript
-interface SupportMessage {
-  id: string
-  content: string
-  sender_type: 'user' | 'admin'
-  read_at: string | null  // ISO8601
-  created_at: string      // ISO8601
-}
-
-interface SupportChat {
-  id: string
-  messages: SupportMessage[]
-}
-
-interface SupportChatListItem {
-  id: string
-  user_id: string
-  user_email: string
-  last_message_at: string | null
-  last_message_preview: string | null
-  last_message_sender: 'user' | 'admin' | null
-  message_count: number
-  unread: boolean
-  archived: boolean
-}
-
-interface AdminSupportChat {
-  id: string
-  user_id: string
-  user_email: string
-  archived: boolean
-  messages: SupportMessage[]
-}
-
-// WebSocket message types
-interface ChatChannelMessage {
-  type: 'new_message'
-  message: SupportMessage
-}
-
-interface AdminNotificationMessage {
-  type: 'new_user_message'
-  chat_id: string
-  user_email: string
-  message: SupportMessage
-}
-```
-
-## Key Design Decisions
-
-1. **One chat per user** - Simplifies UX, user always has same conversation history
-2. **Soft-delete via archiving** - Preserves history, allows restore
-3. **Auto-unarchive** - When user sends message to archived chat, reactivate it
-4. **Delayed email notifications** - 5 min delay prevents spam for rapid replies
-5. **Message deduplication** - Track seen IDs to prevent duplicates from send + broadcast echo
-6. **Separate admin channel** - Allows future features like global unread count, desktop notifications
-
-## Testing Checklist
-
-After implementation:
-- [ ] User can open widget and send message
-- [ ] Admin sees message in real-time on dashboard
-- [ ] Admin can reply and user sees it instantly
-- [ ] Unread badge shows correct count
-- [ ] Badge clears when widget opens
-- [ ] Connection indicator reflects actual status
-- [ ] Archive/restore works correctly
-- [ ] Auto-unarchive triggers on user message
-- [ ] Email sends after 5 min if message unread
-- [ ] Email does NOT send if user already read message
-- [ ] Messages appear in chronological order
-- [ ] No duplicate messages appear
-
-## Common Pitfalls
-
-1. **Forgetting deduplication** - Messages sent by current user echo back via broadcast
-2. **Race conditions on read status** - Use database transactions
-3. **WebSocket auth** - Verify user can access the specific chat
-4. **Stale connection status** - Handle reconnection gracefully
-5. **Missing indexes** - Add composite index on (chat_id, created_at)
-6. **Email timing** - Use background job, not synchronous send
-
----
-
-## Framework-Specific Guidance
-
-### Ruby on Rails
-
-**Models:**
-```ruby
-# app/models/support_chat.rb
-class SupportChat < ApplicationRecord
-  belongs_to :user
-  has_many :support_messages, dependent: :destroy
-
-  scope :active, -> { where(archived_at: nil) }
-  scope :archived, -> { where.not(archived_at: nil) }
-  scope :recent_first, -> { order(last_message_at: :desc) }
-
-  def touch_last_message
-    update_column(:last_message_at, Time.current)
-  end
-
-  def unread_for_admin?
-    support_messages.where(sender_type: :user)
-      .where("created_at > ?", admin_viewed_at || Time.at(0)).exists?
-  end
-
-  def archive!
-    update_column(:archived_at, Time.current)
-  end
-
-  def unarchive!
-    update_column(:archived_at, nil)
-  end
-end
-
-# app/models/support_message.rb
-class SupportMessage < ApplicationRecord
-  belongs_to :support_chat
-  enum :sender_type, { user: 0, admin: 1 }
-  validates :content, presence: true
-
-  after_create :update_chat_timestamp
-  after_create :auto_unarchive, if: :user?
-  after_create_commit :broadcast_message
-  after_create_commit :schedule_notification, if: :admin?
-
-  private
-
-  def broadcast_message
-    ActionCable.server.broadcast("support_chat:#{support_chat_id}", {
-      type: "new_message",
-      message: { id:, content:, sender_type:, read_at:, created_at: }
-    })
-  end
-
-  def schedule_notification
-    SupportReplyNotificationJob.set(wait: 5.minutes).perform_later(self)
-  end
-end
-```
-
-**Channel:**
-```ruby
-# app/channels/support_chat_channel.rb
-class SupportChatChannel < ApplicationCable::Channel
-  def subscribed
-    @chat = SupportChat.find(params[:chat_id])
-    reject unless @chat.user_id == current_user.id || current_user.admin?
-    stream_from "support_chat:#{@chat.id}"
-  end
-
-  def send_message(data)
-    @chat.support_messages.create!(
-      content: data["content"],
-      sender_type: current_user.admin? ? :admin : :user
-    )
-  end
-end
-```
-
-**Migration:**
-```ruby
-create_table :support_chats, id: :uuid do |t|
-  t.references :user, type: :uuid, null: false, foreign_key: true, index: { unique: true }
-  t.datetime :last_message_at
-  t.datetime :admin_viewed_at
-  t.datetime :archived_at
-  t.timestamps
-end
-
-create_table :support_messages, id: :uuid do |t|
-  t.references :support_chat, type: :uuid, null: false, foreign_key: true
-  t.text :content, null: false
-  t.integer :sender_type, default: 0
-  t.datetime :read_at
-  t.timestamps
-end
-add_index :support_messages, [:support_chat_id, :created_at]
-```
-
-### React (with any backend)
-
-**Hook:**
-```typescript
-// hooks/useSupportChat.ts
-import { useEffect, useState, useRef, useCallback } from 'react'
-
-export function useSupportChat(websocketUrl: string) {
-  const [chat, setChat] = useState<Chat | null>(null)
-  const [connected, setConnected] = useState(false)
-  const wsRef = useRef<WebSocket | null>(null)
-  const seenIds = useRef(new Set<string>())
-
-  useEffect(() => {
-    fetch('/api/support_chat').then(r => r.json()).then(data => {
-      setChat(data)
-      data.messages.forEach((m: Message) => seenIds.current.add(m.id))
-    })
-  }, [])
-
-  useEffect(() => {
-    if (!chat?.id) return
-    const ws = new WebSocket(`${websocketUrl}?chat_id=${chat.id}`)
-    wsRef.current = ws
-
-    ws.onopen = () => setConnected(true)
-    ws.onclose = () => setConnected(false)
-    ws.onmessage = (event) => {
-      const data = JSON.parse(event.data)
-      if (data.type === 'new_message' && !seenIds.current.has(data.message.id)) {
-        seenIds.current.add(data.message.id)
-        setChat(prev => prev ? { ...prev, messages: [...prev.messages, data.message] } : prev)
-      }
-    }
-    return () => ws.close()
-  }, [chat?.id])
-
-  const sendMessage = useCallback((content: string) => {
-    wsRef.current?.send(JSON.stringify({ action: 'send_message', content }))
-  }, [])
-
-  return { chat, connected, sendMessage }
-}
-```
-
-**Widget Component:**
-```tsx
-// components/ChatWidget.tsx
-export function ChatWidget() {
-  const [isOpen, setIsOpen] = useState(false)
-  const { chat, connected, sendMessage } = useSupportChat('/ws/chat')
-  const [input, setInput] = useState('')
-  const messagesEndRef = useRef<HTMLDivElement>(null)
-
-  const unreadCount = chat?.messages.filter(
-    m => m.sender_type === 'admin' && !m.read_at
-  ).length ?? 0
-
-  useEffect(() => {
-    messagesEndRef.current?.scrollIntoView({ behavior: 'smooth' })
-  }, [chat?.messages])
-
-  const handleSend = () => {
-    if (!input.trim()) return
-    sendMessage(input.trim())
-    setInput('')
-  }
-
-  return (
-    <div className="fixed bottom-4 right-4 z-50">
-      {isOpen ? (
-        <div className="w-80 h-96 bg-white rounded-lg shadow-xl flex flex-col">
-          <header className="p-3 border-b flex justify-between items-center">
-            <span>Support Chat</span>
-            <span className={`w-2 h-2 rounded-full ${connected ? 'bg-green-500' : 'bg-gray-400'}`} />
-          </header>
-          <div className="flex-1 overflow-y-auto p-3 space-y-2">
-            {chat?.messages.map(m => (
-              <div key={m.id} className={`p-2 rounded ${m.sender_type === 'user' ? 'bg-blue-100 ml-auto' : 'bg-gray-100'}`}>
-                {m.content}
-              </div>
-            ))}
-            <div ref={messagesEndRef} />
-          </div>
-          <div className="p-3 border-t flex gap-2">
-            <input value={input} onChange={e => setInput(e.target.value)}
-              onKeyDown={e => e.key === 'Enter' && !e.shiftKey && handleSend()}
-              className="flex-1 border rounded px-2" placeholder="Type a message..." />
-            <button onClick={handleSend} className="px-3 py-1 bg-blue-500 text-white rounded">Send</button>
-          </div>
-        </div>
-      ) : (
-        <button onClick={() => setIsOpen(true)} className="w-14 h-14 bg-blue-500 rounded-full text-white relative">
-          💬
-          {unreadCount > 0 && (
-            <span className="absolute -top-1 -right-1 bg-red-500 text-xs w-5 h-5 rounded-full flex items-center justify-center">
-              {unreadCount > 9 ? '9+' : unreadCount}
-            </span>
-          )}
-        </button>
-      )}
-    </div>
-  )
-}
-```
-
-### Next.js (App Router)
-
-**API Route:**
-```typescript
-// app/api/support-chat/route.ts
-import { getServerSession } from 'next-auth'
-import { prisma } from '@/lib/prisma'
-
-export async function GET() {
-  const session = await getServerSession()
-  if (!session?.user) return Response.json({ error: 'Unauthorized' }, { status: 401 })
-
-  let chat = await prisma.supportChat.findUnique({
-    where: { userId: session.user.id },
-    include: { messages: { orderBy: { createdAt: 'asc' } } }
-  })
-
-  if (!chat) {
-    chat = await prisma.supportChat.create({
-      data: { userId: session.user.id },
-      include: { messages: true }
-    })
-  }
-
-  return Response.json(chat)
-}
-```
-
-**WebSocket with Pusher/Ably (serverless-friendly):**
-```typescript
-// For serverless, use Pusher, Ably, or similar
-import Pusher from 'pusher'
-const pusher = new Pusher({ appId, key, secret, cluster })
-
-// When message is created:
-await pusher.trigger(`support-chat-${chatId}`, 'new-message', messageData)
-
-// Client-side with pusher-js:
-const channel = pusher.subscribe(`support-chat-${chatId}`)
-channel.bind('new-message', (data) => { /* update state */ })
-```
-
-### PHP/Laravel
-
-**Models:**
-```php
-// app/Models/SupportChat.php
-class SupportChat extends Model
-{
-    protected $casts = ['last_message_at' => 'datetime', 'archived_at' => 'datetime'];
-
-    public function user() { return $this->belongsTo(User::class); }
-    public function messages() { return $this->hasMany(SupportMessage::class); }
-
-    public function scopeActive($query) { return $query->whereNull('archived_at'); }
-    public function scopeArchived($query) { return $query->whereNotNull('archived_at'); }
-
-    public function isUnreadForAdmin(): bool {
-        return $this->messages()
-            ->where('sender_type', 'user')
-            ->where('created_at', '>', $this->admin_viewed_at ?? '1970-01-01')
-            ->exists();
-    }
-}
-
-// app/Models/SupportMessage.php
-class SupportMessage extends Model
-{
-    protected static function booted() {
-        static::created(function ($message) {
-            $message->supportChat->update(['last_message_at' => now()]);
-            broadcast(new NewSupportMessage($message))->toOthers();
-
-            if ($message->sender_type === 'admin') {
-                SendSupportReplyNotification::dispatch($message)->delay(now()->addMinutes(5));
-            }
-        });
-    }
-}
-```
-
-**Broadcasting Event:**
-```php
-// app/Events/NewSupportMessage.php
-class NewSupportMessage implements ShouldBroadcast
-{
-    public function __construct(public SupportMessage $message) {}
-
-    public function broadcastOn() {
-        return new PrivateChannel('support-chat.' . $this->message->support_chat_id);
-    }
-
-    public function broadcastAs() { return 'new-message'; }
-}
-```
-
-### Vue.js
-
-**Composable:**
-```typescript
-// composables/useSupportChat.ts
-import { ref, onMounted, onUnmounted } from 'vue'
-
-export function useSupportChat() {
-  const chat = ref<Chat | null>(null)
-  const connected = ref(false)
-  let ws: WebSocket | null = null
-  const seenIds = new Set<string>()
-
-  onMounted(async () => {
-    const res = await fetch('/api/support-chat')
-    chat.value = await res.json()
-    chat.value?.messages.forEach(m => seenIds.add(m.id))
-
-    ws = new WebSocket(`/ws/chat?id=${chat.value?.id}`)
-    ws.onopen = () => connected.value = true
-    ws.onclose = () => connected.value = false
-    ws.onmessage = (e) => {
-      const data = JSON.parse(e.data)
-      if (data.type === 'new_message' && !seenIds.has(data.message.id)) {
-        seenIds.add(data.message.id)
-        chat.value?.messages.push(data.message)
-      }
-    }
-  })
-
-  onUnmounted(() => ws?.close())
-
-  const sendMessage = (content: string) => {
-    ws?.send(JSON.stringify({ action: 'send_message', content }))
-  }
-
-  return { chat, connected, sendMessage }
-}
-```
-
----
-
-## Database Recommendations
-
-### PostgreSQL (Recommended)
-- Use UUID primary keys for security (non-guessable IDs)
-- Use `timestamptz` for all datetime columns
-- Add GIN index on content for full-text search (optional)
-
-### MySQL
-- Use `CHAR(36)` or `BINARY(16)` for UUIDs
-- Use `DATETIME(6)` for microsecond precision
-- Consider `utf8mb4` charset for emoji support
-
-### SQLite (Development/Small Scale)
-- Works fine for prototyping
-- Store UUIDs as TEXT
-- No native datetime type, store as ISO8601 strings
-
-### MongoDB (Document Store)
-- Embed messages in chat document if message count is bounded
-- Or use separate collection with chat_id reference
-- Use TTL index on archived chats for auto-cleanup (optional)
-
----
-
-## Email Processing Recommendations
-
-### Transactional Email Services
-- **Postmark** - Best deliverability, simple API
-- **SendGrid** - Good free tier, robust
-- **AWS SES** - Cheapest at scale
-- **Resend** - Modern DX, React email templates
-
-### Implementation Pattern
-```pseudo
-// Always use background jobs for email
-Job: SendSupportReplyNotification
-  delay: 5 minutes after admin message
-
-  perform(message_id):
-    message = find_message(message_id)
-
-    // Guard clauses - don't send if:
-    if message.sender_type != 'admin': return
-    if message.read_at != null: return        // Already read
-    if message.chat.archived?: return         // Chat archived
-
-    send_email(
-      to: message.chat.user.email,
-      template: 'support_reply',
-      data: { message_preview: message.content.truncate(200) }
-    )
-```
-
-### Email Template Tips
-- Include message preview (truncated)
-- Add direct link to open chat (if web app)
-- Keep subject simple: "New reply from [App] Support"
-- Include unsubscribe link for compliance
-
----
-
-## Real-Time Technology Options
-
-| Technology | Best For | Serverless? |
-|------------|----------|-------------|
-| ActionCable (Rails) | Rails apps | No |
-| Socket.IO | Node.js apps | No |
-| Pusher | Any stack | Yes |
-| Ably | Any stack | Yes |
-| Supabase Realtime | Supabase users | Yes |
-| Firebase RTDB | Firebase users | Yes |
-| Server-Sent Events | Simple one-way | Yes |
-
-### Fallback Strategy
-If WebSocket unavailable, implement polling:
-```pseudo
-// Poll every 5 seconds when disconnected
-if (!websocket.connected) {
-  setInterval(() => {
-    fetch('/api/support-chat/messages?since=' + lastMessageTime)
-      .then(newMessages => appendMessages(newMessages))
-  }, 5000)
-}
-```
-
 ## Limitations
 - Use this skill only when the task clearly matches the scope described above.
 - Do not treat the output as a substitute for environment-specific validation, testing, or expert review.