@oriro/orirocli 0.1.9 → 0.1.11

package/skills/industry/industry-hospitality/SKILL.md

@@ -1,73 +1,73 @@
----
-watermark: ORIRO
-disable-model-invocation: true
-name: industry-hospitality
-provider: ORIRO.ai
-copyright: Copyright (c) 2026 ORIRO.ai
-description: >
-
-  Hospitality management — hotel operations, food and beverage, guest experience, revenue management, and hospitality industry.
-
-
-
-
-
-
-
-
-  Sources: Industry-specific trade associations, regulatory guidance, and publicly available resources.
----
-
-# Hospitality Management
-
-## Hotel operations structure
-
-**Rooms division:** Front office (reservations, check-in, concierge), Housekeeping, Laundry.
-**Food and beverage:** Restaurant(s), bar, room service, banquets/catering, mini-bar.
-**Sales and marketing:** Group sales, corporate accounts, events.
-**Revenue management:** Pricing optimization.
-**Finance:** Accounting, purchasing, cost control.
-**Engineering/Maintenance:** Building systems, preventive maintenance.
-**Security.**
-
-## Key performance metrics
-
-### Revenue metrics
-
-**ADR (Average Daily Rate):** Total room revenue / Rooms sold.
-**Occupancy rate:** Rooms sold / Rooms available.
-**RevPAR (Revenue Per Available Room):** ADR × Occupancy. Or: Total room revenue / Total rooms available.
-Most important single metric for hotel performance.
-**TRevPAR (Total Revenue Per Available Room):** Includes all revenue (rooms + F&B + spa, etc.).
-**GOPPAR (Gross Operating Profit Per Available Room):** Profitability after operating expenses.
-
-### Cost metrics
-
-**Cost per occupied room (CPOR):** Variable room costs / Occupied rooms.
-**Labor cost %:** Labor / Revenue. Rooms: 30-35%. F&B: 30-35% of F&B revenue.
-**Food cost % (F&B):** Food cost / Food revenue. Target: 28-32%.
-**Beverage cost %:** Target: 18-24%.
-
-## Revenue management
-
-**Goal:** Sell the right room to the right customer at the right time for the right price.
-**Dynamic pricing:** Adjust rates based on demand, booking window, competitor rates, events.
-**STAR report (STR):** Competitive benchmarking. Compares your ADR/Occupancy/RevPAR to comp set. Indices > 100 = outperforming.
-**Distribution channels:** Direct (best — no commission), OTAs (Booking.com, Expedia — 15-25% commission), GDS, wholesale.
-**Rate parity:** Contractual obligation to maintain consistent rates across channels with many OTAs.
-
-## Guest experience
-
-**Touch points:** Pre-arrival (booking experience, pre-arrival email), arrival (check-in, first impression), during stay (room quality, F&B, requests), departure (check-out experience), post-stay (response to reviews, follow-up).
-**NPS and satisfaction scores:** Internal targets + TripAdvisor/OTA ratings impact future bookings significantly. 10-point rating increase → ~5% increase in bookings.
-**Personalization:** Recognize repeat guests. Note preferences. Small gestures (welcome amenity, room upgrade when available) drive loyalty disproportionately.
-**Service recovery:** Recover problems quickly and generously. Guest who experienced a problem and had it resolved well is often more loyal than guest with no problem.
-
-## Hotel brands and management structures
-
-**Owner:** Owns the real estate.
-**Operator/Manager:** Runs the hotel under a management contract. Fee: base (2-4% of revenue) + incentive.
-**Franchisor/Brand:** Licenses brand standards, reservations system, loyalty program. Royalty: 3-7% of rooms revenue.
-**Third-party management company:** Operates hotel for owner. Common when brand doesn't self-operate.
-
-Sources: AHLA (ahla.com — free resources), Cornell Center for Hospitality Research (free articles), STR (str.com — limited free data), Hotel Management magazine (free)
+---
+watermark: ORIRO
+disable-model-invocation: true
+name: industry-hospitality
+provider: ORIRO.ai
+copyright: Copyright (c) 2026 ORIRO.ai
+description: >
+
+  Hospitality management — hotel operations, food and beverage, guest experience, revenue management, and hospitality industry.
+
+
+
+
+
+
+
+
+  Sources: Industry-specific trade associations, regulatory guidance, and publicly available resources.
+---
+
+# Hospitality Management
+
+## Hotel operations structure
+
+**Rooms division:** Front office (reservations, check-in, concierge), Housekeeping, Laundry.
+**Food and beverage:** Restaurant(s), bar, room service, banquets/catering, mini-bar.
+**Sales and marketing:** Group sales, corporate accounts, events.
+**Revenue management:** Pricing optimization.
+**Finance:** Accounting, purchasing, cost control.
+**Engineering/Maintenance:** Building systems, preventive maintenance.
+**Security.**
+
+## Key performance metrics
+
+### Revenue metrics
+
+**ADR (Average Daily Rate):** Total room revenue / Rooms sold.
+**Occupancy rate:** Rooms sold / Rooms available.
+**RevPAR (Revenue Per Available Room):** ADR × Occupancy. Or: Total room revenue / Total rooms available.
+Most important single metric for hotel performance.
+**TRevPAR (Total Revenue Per Available Room):** Includes all revenue (rooms + F&B + spa, etc.).
+**GOPPAR (Gross Operating Profit Per Available Room):** Profitability after operating expenses.
+
+### Cost metrics
+
+**Cost per occupied room (CPOR):** Variable room costs / Occupied rooms.
+**Labor cost %:** Labor / Revenue. Rooms: 30-35%. F&B: 30-35% of F&B revenue.
+**Food cost % (F&B):** Food cost / Food revenue. Target: 28-32%.
+**Beverage cost %:** Target: 18-24%.
+
+## Revenue management
+
+**Goal:** Sell the right room to the right customer at the right time for the right price.
+**Dynamic pricing:** Adjust rates based on demand, booking window, competitor rates, events.
+**STAR report (STR):** Competitive benchmarking. Compares your ADR/Occupancy/RevPAR to comp set. Indices > 100 = outperforming.
+**Distribution channels:** Direct (best — no commission), OTAs (Booking.com, Expedia — 15-25% commission), GDS, wholesale.
+**Rate parity:** Contractual obligation to maintain consistent rates across channels with many OTAs.
+
+## Guest experience
+
+**Touch points:** Pre-arrival (booking experience, pre-arrival email), arrival (check-in, first impression), during stay (room quality, F&B, requests), departure (check-out experience), post-stay (response to reviews, follow-up).
+**NPS and satisfaction scores:** Internal targets + TripAdvisor/OTA ratings impact future bookings significantly. 10-point rating increase → ~5% increase in bookings.
+**Personalization:** Recognize repeat guests. Note preferences. Small gestures (welcome amenity, room upgrade when available) drive loyalty disproportionately.
+**Service recovery:** Recover problems quickly and generously. Guest who experienced a problem and had it resolved well is often more loyal than guest with no problem.
+
+## Hotel brands and management structures
+
+**Owner:** Owns the real estate.
+**Operator/Manager:** Runs the hotel under a management contract. Fee: base (2-4% of revenue) + incentive.
+**Franchisor/Brand:** Licenses brand standards, reservations system, loyalty program. Royalty: 3-7% of rooms revenue.
+**Third-party management company:** Operates hotel for owner. Common when brand doesn't self-operate.
+
+Sources: AHLA (ahla.com — free resources), Cornell Center for Hospitality Research (free articles), STR (str.com — limited free data), Hotel Management magazine (free)

package/skills/industry/industry-insurance-sector/LICENSE

@@ -1,21 +1,21 @@
-MIT License
-
-Copyright (c) 2026 ORIRO.ai
-
-Permission is hereby granted, free of charge, to any person obtaining a copy
-of this software and associated documentation files (the "Software"), to deal
-in the Software without restriction, including without limitation the rights
-to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
-copies of the Software, and to permit persons to whom the Software is
-furnished to do so, subject to the following conditions:
-
-The above copyright notice and this permission notice shall be included in all
-copies or substantial portions of the Software.
-
-THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
-IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
-FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
-AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
-LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
-OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
-SOFTWARE.
+MIT License
+
+Copyright (c) 2026 ORIRO.ai
+
+Permission is hereby granted, free of charge, to any person obtaining a copy
+of this software and associated documentation files (the "Software"), to deal
+in the Software without restriction, including without limitation the rights
+to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+copies of the Software, and to permit persons to whom the Software is
+furnished to do so, subject to the following conditions:
+
+The above copyright notice and this permission notice shall be included in all
+copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
+AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
+LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
+OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
+SOFTWARE.

package/skills/industry/industry-insurance-sector/SKILL.md

@@ -1,57 +1,57 @@
----
-watermark: ORIRO
-disable-model-invocation: true
-name: industry-insurance-sector
-provider: ORIRO.ai
-copyright: Copyright (c) 2026 ORIRO.ai
-description: >
-  Insurance industry — underwriting, actuarial science, insurance lines, regulatory
-  frameworks, and InsurTech. Sources: NAIC (free), III (iii.org — free), CAS (free).
----
-
-# Insurance Industry
-
-## Insurance fundamentals
-
-### Risk pooling principle
-
-Many policyholders pay premiums to create a pool. Claims paid from pool.
-Law of large numbers: Larger pool → more predictable losses → lower risk for insurer.
-
-### Key concepts
-
-**Premium:** Payment for coverage. Calculated: Pure premium (expected losses) + Expense loading + Profit.
-**Deductible:** Amount policyholder pays before insurance kicks in.
-**Policy limit:** Maximum insurer pays per claim or per period.
-**Subrogation:** Insurer recovers costs from at-fault third party after paying claim.
-
-## Insurance lines
-
-### Property and casualty (P&C)
-
-**Auto insurance:** Liability (required), collision (vehicle), comprehensive (theft, weather).
-**Homeowners:** Structure + contents + liability. NOT flood or earthquake — separate policies.
-**Commercial property/liability:** Covers businesses.
-**Workers compensation:** Employer-paid. Covers employee workplace injuries. Mandatory in most US states.
-
-### Life and health
-
-**Term life:** Death benefit for fixed period. Lower cost. Pure insurance.
-**Whole life:** Permanent + cash value accumulation. Higher cost. Investment component.
-**Health insurance:** ACA categories (Bronze/Silver/Gold/Platinum) by actuarial value.
-**Long-term care:** Covers nursing home and home care. Growing importance as population ages.
-
-## Actuarial science
-
-Actuaries use statistics to price insurance. FSA or FCAS designation.
-**Loss ratio:** Losses paid / Premiums earned. 60-70% healthy for P&C.
-**Combined ratio:** Loss ratio + expense ratio. >100% = underwriting loss.
-
-## InsurTech
-
-Usage-based insurance (UBI): Telematics in cars. Good driver discounts.
-AI underwriting: Real-time risk assessment.
-Parametric insurance: Pays on trigger event (earthquake of specified magnitude) — no claims adjustment needed.
-Embedded insurance: Sold at point of sale of product.
-
-Sources: NAIC (naic.org — free), Insurance Information Institute (iii.org — free), CAS (casact.org — free study materials)
+---
+watermark: ORIRO
+disable-model-invocation: true
+name: industry-insurance-sector
+provider: ORIRO.ai
+copyright: Copyright (c) 2026 ORIRO.ai
+description: >
+  Insurance industry — underwriting, actuarial science, insurance lines, regulatory
+  frameworks, and InsurTech. Sources: NAIC (free), III (iii.org — free), CAS (free).
+---
+
+# Insurance Industry
+
+## Insurance fundamentals
+
+### Risk pooling principle
+
+Many policyholders pay premiums to create a pool. Claims paid from pool.
+Law of large numbers: Larger pool → more predictable losses → lower risk for insurer.
+
+### Key concepts
+
+**Premium:** Payment for coverage. Calculated: Pure premium (expected losses) + Expense loading + Profit.
+**Deductible:** Amount policyholder pays before insurance kicks in.
+**Policy limit:** Maximum insurer pays per claim or per period.
+**Subrogation:** Insurer recovers costs from at-fault third party after paying claim.
+
+## Insurance lines
+
+### Property and casualty (P&C)
+
+**Auto insurance:** Liability (required), collision (vehicle), comprehensive (theft, weather).
+**Homeowners:** Structure + contents + liability. NOT flood or earthquake — separate policies.
+**Commercial property/liability:** Covers businesses.
+**Workers compensation:** Employer-paid. Covers employee workplace injuries. Mandatory in most US states.
+
+### Life and health
+
+**Term life:** Death benefit for fixed period. Lower cost. Pure insurance.
+**Whole life:** Permanent + cash value accumulation. Higher cost. Investment component.
+**Health insurance:** ACA categories (Bronze/Silver/Gold/Platinum) by actuarial value.
+**Long-term care:** Covers nursing home and home care. Growing importance as population ages.
+
+## Actuarial science
+
+Actuaries use statistics to price insurance. FSA or FCAS designation.
+**Loss ratio:** Losses paid / Premiums earned. 60-70% healthy for P&C.
+**Combined ratio:** Loss ratio + expense ratio. >100% = underwriting loss.
+
+## InsurTech
+
+Usage-based insurance (UBI): Telematics in cars. Good driver discounts.
+AI underwriting: Real-time risk assessment.
+Parametric insurance: Pays on trigger event (earthquake of specified magnitude) — no claims adjustment needed.
+Embedded insurance: Sold at point of sale of product.
+
+Sources: NAIC (naic.org — free), Insurance Information Institute (iii.org — free), CAS (casact.org — free study materials)

package/skills/industry/industry-logistics/LICENSE

@@ -1,21 +1,21 @@
-MIT License
-
-Copyright (c) 2026 ORIRO.ai
-
-Permission is hereby granted, free of charge, to any person obtaining a copy
-of this software and associated documentation files (the "Software"), to deal
-in the Software without restriction, including without limitation the rights
-to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
-copies of the Software, and to permit persons to whom the Software is
-furnished to do so, subject to the following conditions:
-
-The above copyright notice and this permission notice shall be included in all
-copies or substantial portions of the Software.
-
-THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
-IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
-FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
-AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
-LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
-OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
-SOFTWARE.
+MIT License
+
+Copyright (c) 2026 ORIRO.ai
+
+Permission is hereby granted, free of charge, to any person obtaining a copy
+of this software and associated documentation files (the "Software"), to deal
+in the Software without restriction, including without limitation the rights
+to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+copies of the Software, and to permit persons to whom the Software is
+furnished to do so, subject to the following conditions:
+
+The above copyright notice and this permission notice shall be included in all
+copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
+AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
+LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
+OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
+SOFTWARE.

package/skills/industry/industry-logistics/SKILL.md

@@ -1,80 +1,80 @@
----
-watermark: ORIRO
-disable-model-invocation: true
-name: industry-logistics
-provider: ORIRO.ai
-copyright: Copyright (c) 2026 ORIRO.ai
-description: >
-
-
-  Supply chain and logistics — freight, customs, warehousing, last-mile delivery, and supply chain optimization.
-
-
-
-
-
-
-
-  Sources: Industry-specific trade associations, regulatory guidance, and publicly available resources.
----
-
-# Supply Chain and Logistics
-
-## Freight modes and trade-offs
-
-| Mode            | Speed          | Cost            | Volume          | Best for                   |
-| --------------- | -------------- | --------------- | --------------- | -------------------------- |
-| Air freight     | Fastest (days) | Highest         | Low weight      | High-value, time-sensitive |
-| Ocean (FCL)     | Weeks          | Lowest per unit | Large volume    | Bulk, non-urgent           |
-| Ocean (LCL)     | Weeks +        | Low-medium      | Smaller volumes | When FCL not justified     |
-| Rail            | Days-weeks     | Medium-low      | Large volume    | Inland, bulk               |
-| Truck (FTL/LTL) | 1-5 days       | Medium          | Flexible        | Domestic, last leg         |
-
-**FCL:** Full Container Load (20ft or 40ft container, one shipper).
-**LCL:** Less than Container Load (shared container, consolidated).
-**FTL:** Full Truckload. **LTL:** Less than Truckload.
-
-## International shipping
-
-### Incoterms 2020 (key ones)
-
-**EXW (Ex Works):** Seller delivers at their facility. Buyer responsible for everything from there.
-**FOB (Free on Board):** Seller loads onto vessel. Buyer responsible for ocean freight onward.
-**CIF (Cost, Insurance, Freight):** Seller pays freight and insurance to destination port. Buyer handles customs and delivery.
-**DDP (Delivered Duty Paid):** Seller delivers to buyer's door, fully cleared. Buyer has least responsibility.
-**Most common for US imports:** FOB origin or CIF destination.
-
-### Customs clearance
-
-**HTS code (Harmonized Tariff Schedule):** 10-digit code classifying every product. Determines duty rate.
-**Customs broker:** Licensed professional handles documentation, classification, duties. Required for most commercial imports.
-**Key documents:** Commercial invoice, packing list, bill of lading, certificate of origin, customs declaration.
-**Duties and tariffs:** Ad valorem (% of value), specific (per unit), or compound.
-**Bonded warehouse:** Store goods before clearing customs (useful for managing cash flow on duties).
-
-## Warehousing
-
-### Layout and operations
-
-**Receiving:** Inbound check-in, quality inspection, put-away.
-**Storage:** Slotting strategy (fast movers near outbound; heavy items at floor level).
-**Picking:** Order fulfillment. Batch picking, zone picking, wave picking.
-**Packing and shipping:** Outbound.
-
-**Key metrics:**
-Order fill rate: % of orders fully filled. Target: 99%+.
-On-time shipping: % of orders shipped on time.
-Pick accuracy: % of lines picked correctly.
-Inventory accuracy: Physical count vs. system record. Target: 99.9%+.
-Cost per order shipped.
-
-**Warehouse management system (WMS):** Tracks inventory location, directs picking, manages receiving.
-
-## Last-mile delivery
-
-Most expensive segment (~40-60% of total shipping cost).
-**Options:** Parcel carriers (UPS, FedEx, USPS), regional carriers, gig economy (Amazon Flex, DoorDash), lockers/PUDO (pick-up drop-off) points, autonomous/drone delivery (emerging).
-
-**Returns (reverse logistics):** E-commerce returns 15-40% of purchases. Restocking, inspection, disposition (resell, return to vendor, liquidate, dispose). Reverse logistics often costs as much as forward.
-
-Sources: CSCMP Council of Supply Chain Management Professionals (cscmp.org — free resources), Incoterms 2020 summaries (iccwbo.org), US CBP customs guidance (cbp.gov — free)
+---
+watermark: ORIRO
+disable-model-invocation: true
+name: industry-logistics
+provider: ORIRO.ai
+copyright: Copyright (c) 2026 ORIRO.ai
+description: >
+
+
+  Supply chain and logistics — freight, customs, warehousing, last-mile delivery, and supply chain optimization.
+
+
+
+
+
+
+
+  Sources: Industry-specific trade associations, regulatory guidance, and publicly available resources.
+---
+
+# Supply Chain and Logistics
+
+## Freight modes and trade-offs
+
+| Mode            | Speed          | Cost            | Volume          | Best for                   |
+| --------------- | -------------- | --------------- | --------------- | -------------------------- |
+| Air freight     | Fastest (days) | Highest         | Low weight      | High-value, time-sensitive |
+| Ocean (FCL)     | Weeks          | Lowest per unit | Large volume    | Bulk, non-urgent           |
+| Ocean (LCL)     | Weeks +        | Low-medium      | Smaller volumes | When FCL not justified     |
+| Rail            | Days-weeks     | Medium-low      | Large volume    | Inland, bulk               |
+| Truck (FTL/LTL) | 1-5 days       | Medium          | Flexible        | Domestic, last leg         |
+
+**FCL:** Full Container Load (20ft or 40ft container, one shipper).
+**LCL:** Less than Container Load (shared container, consolidated).
+**FTL:** Full Truckload. **LTL:** Less than Truckload.
+
+## International shipping
+
+### Incoterms 2020 (key ones)
+
+**EXW (Ex Works):** Seller delivers at their facility. Buyer responsible for everything from there.
+**FOB (Free on Board):** Seller loads onto vessel. Buyer responsible for ocean freight onward.
+**CIF (Cost, Insurance, Freight):** Seller pays freight and insurance to destination port. Buyer handles customs and delivery.
+**DDP (Delivered Duty Paid):** Seller delivers to buyer's door, fully cleared. Buyer has least responsibility.
+**Most common for US imports:** FOB origin or CIF destination.
+
+### Customs clearance
+
+**HTS code (Harmonized Tariff Schedule):** 10-digit code classifying every product. Determines duty rate.
+**Customs broker:** Licensed professional handles documentation, classification, duties. Required for most commercial imports.
+**Key documents:** Commercial invoice, packing list, bill of lading, certificate of origin, customs declaration.
+**Duties and tariffs:** Ad valorem (% of value), specific (per unit), or compound.
+**Bonded warehouse:** Store goods before clearing customs (useful for managing cash flow on duties).
+
+## Warehousing
+
+### Layout and operations
+
+**Receiving:** Inbound check-in, quality inspection, put-away.
+**Storage:** Slotting strategy (fast movers near outbound; heavy items at floor level).
+**Picking:** Order fulfillment. Batch picking, zone picking, wave picking.
+**Packing and shipping:** Outbound.
+
+**Key metrics:**
+Order fill rate: % of orders fully filled. Target: 99%+.
+On-time shipping: % of orders shipped on time.
+Pick accuracy: % of lines picked correctly.
+Inventory accuracy: Physical count vs. system record. Target: 99.9%+.
+Cost per order shipped.
+
+**Warehouse management system (WMS):** Tracks inventory location, directs picking, manages receiving.
+
+## Last-mile delivery
+
+Most expensive segment (~40-60% of total shipping cost).
+**Options:** Parcel carriers (UPS, FedEx, USPS), regional carriers, gig economy (Amazon Flex, DoorDash), lockers/PUDO (pick-up drop-off) points, autonomous/drone delivery (emerging).
+
+**Returns (reverse logistics):** E-commerce returns 15-40% of purchases. Restocking, inspection, disposition (resell, return to vendor, liquidate, dispose). Reverse logistics often costs as much as forward.
+
+Sources: CSCMP Council of Supply Chain Management Professionals (cscmp.org — free resources), Incoterms 2020 summaries (iccwbo.org), US CBP customs guidance (cbp.gov — free)

package/skills/industry/industry-media/LICENSE

@@ -1,21 +1,21 @@
-MIT License
-
-Copyright (c) 2026 ORIRO.ai
-
-Permission is hereby granted, free of charge, to any person obtaining a copy
-of this software and associated documentation files (the "Software"), to deal
-in the Software without restriction, including without limitation the rights
-to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
-copies of the Software, and to permit persons to whom the Software is
-furnished to do so, subject to the following conditions:
-
-The above copyright notice and this permission notice shall be included in all
-copies or substantial portions of the Software.
-
-THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
-IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
-FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
-AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
-LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
-OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
-SOFTWARE.
+MIT License
+
+Copyright (c) 2026 ORIRO.ai
+
+Permission is hereby granted, free of charge, to any person obtaining a copy
+of this software and associated documentation files (the "Software"), to deal
+in the Software without restriction, including without limitation the rights
+to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+copies of the Software, and to permit persons to whom the Software is
+furnished to do so, subject to the following conditions:
+
+The above copyright notice and this permission notice shall be included in all
+copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
+AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
+LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
+OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
+SOFTWARE.