@escalated-dev/escalated 0.6.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (187) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +125 -2
  3. package/package.json +40 -5
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -0
  6. package/src/components/ActivityTimeline.vue +83 -66
  7. package/src/components/AdminDashboard.stories.js +1423 -0
  8. package/src/components/AgentLoadIndicator.stories.js +37 -0
  9. package/src/components/AgentLoadIndicator.vue +49 -0
  10. package/src/components/AgentPerformanceCard.vue +44 -0
  11. package/src/components/ArticleEditor.vue +82 -0
  12. package/src/components/AssigneeSelect.vue +37 -23
  13. package/src/components/AttachmentList.vue +65 -37
  14. package/src/components/AuditLogEntry.vue +95 -0
  15. package/src/components/BulkActionBar.vue +166 -97
  16. package/src/components/CategoryTree.vue +89 -0
  17. package/src/components/ChartWidget.vue +46 -0
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -0
  24. package/src/components/CollisionWarning.vue +68 -0
  25. package/src/components/ConditionalFieldRules.vue +135 -0
  26. package/src/components/ContextPanel.vue +66 -0
  27. package/src/components/ContextPanelSection.vue +65 -0
  28. package/src/components/CustomFieldRenderer.vue +159 -0
  29. package/src/components/EscalatedLayout.vue +424 -70
  30. package/src/components/FileDropzone.vue +57 -41
  31. package/src/components/FollowButton.stories.js +30 -0
  32. package/src/components/FollowButton.vue +88 -63
  33. package/src/components/KeyboardShortcutHelp.vue +213 -123
  34. package/src/components/KnowledgePanel.vue +122 -0
  35. package/src/components/KpiCard.stories.js +32 -0
  36. package/src/components/KpiCard.vue +88 -0
  37. package/src/components/MacroDropdown.vue +150 -90
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -0
  43. package/src/components/PinnedNotes.vue +129 -90
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +138 -28
  46. package/src/components/PriorityBadge.stories.js +33 -0
  47. package/src/components/PriorityBadge.vue +46 -39
  48. package/src/components/QuickFilters.vue +65 -49
  49. package/src/components/ReplyComposer.vue +207 -30
  50. package/src/components/ReplyThread.vue +111 -21
  51. package/src/components/ReportChart.vue +395 -0
  52. package/src/components/ReportExportButton.vue +108 -0
  53. package/src/components/SatisfactionRating.vue +180 -128
  54. package/src/components/SaveViewDialog.vue +172 -0
  55. package/src/components/SavedViewSidebar.vue +208 -0
  56. package/src/components/ScheduleEditor.vue +104 -0
  57. package/src/components/SideConversation.vue +165 -0
  58. package/src/components/SideConversationList.vue +147 -0
  59. package/src/components/SkillTagManager.vue +79 -0
  60. package/src/components/SlaComplianceChart.vue +46 -0
  61. package/src/components/SlaTimer.stories.js +35 -0
  62. package/src/components/SlaTimer.vue +62 -49
  63. package/src/components/SnoozeButton.vue +247 -0
  64. package/src/components/StatsCard.stories.js +24 -0
  65. package/src/components/StatsCard.vue +18 -6
  66. package/src/components/StatusBadge.stories.js +53 -0
  67. package/src/components/StatusBadge.vue +78 -46
  68. package/src/components/TagSelect.vue +84 -53
  69. package/src/components/TicketFilters.vue +247 -46
  70. package/src/components/TicketLinkPanel.vue +193 -0
  71. package/src/components/TicketList.vue +536 -74
  72. package/src/components/TicketMergeDialog.vue +157 -0
  73. package/src/components/TicketSidebar.vue +167 -99
  74. package/src/components/TicketSplitDialog.vue +98 -0
  75. package/src/components/TicketTypeSelector.vue +21 -0
  76. package/src/components/TotpInput.stories.js +9 -0
  77. package/src/components/TotpInput.vue +81 -0
  78. package/src/components/TwoFactorSetup.vue +113 -0
  79. package/src/components/VariableTokenInput.vue +111 -0
  80. package/src/components/WorkflowActionConfig.vue +287 -0
  81. package/src/components/WorkflowActionList.vue +350 -0
  82. package/src/components/WorkflowConditionBuilder.vue +265 -0
  83. package/src/components/WorkflowTriggerSelector.vue +125 -0
  84. package/src/composables/useChat.js +187 -0
  85. package/src/composables/useDebouncedSearch.js +38 -0
  86. package/src/composables/useI18n.js +80 -80
  87. package/src/composables/useKeyboardShortcuts.js +46 -46
  88. package/src/composables/useMentions.js +134 -0
  89. package/src/composables/usePluginExtensions.js +159 -67
  90. package/src/composables/usePluginHooks.js +65 -0
  91. package/src/composables/useRealtime.js +182 -0
  92. package/src/defineEscalatedPlugin.js +76 -50
  93. package/src/index.js +77 -28
  94. package/src/locales/ar.json +727 -0
  95. package/src/locales/de.json +678 -430
  96. package/src/locales/en.json +717 -430
  97. package/src/locales/es.json +679 -430
  98. package/src/locales/fr.json +680 -431
  99. package/src/locales/index.js +12 -2
  100. package/src/locales/it.json +727 -0
  101. package/src/locales/ja.json +727 -0
  102. package/src/locales/ko.json +727 -0
  103. package/src/locales/nl.json +727 -0
  104. package/src/locales/pl.json +727 -0
  105. package/src/locales/pt-BR.json +727 -0
  106. package/src/locales/ru.json +727 -0
  107. package/src/locales/tr.json +727 -0
  108. package/src/locales/zh-CN.json +727 -0
  109. package/src/pages/Admin/ApiTokens/Index.vue +381 -217
  110. package/src/pages/Admin/AuditLog/Index.vue +154 -0
  111. package/src/pages/Admin/BusinessHours/Form.vue +172 -0
  112. package/src/pages/Admin/BusinessHours/Index.vue +113 -0
  113. package/src/pages/Admin/CannedResponses/Index.vue +82 -25
  114. package/src/pages/Admin/Capacity/Index.vue +134 -0
  115. package/src/pages/Admin/CustomFields/Form.vue +195 -0
  116. package/src/pages/Admin/CustomFields/Index.vue +134 -0
  117. package/src/pages/Admin/CustomObjects/Form.vue +202 -0
  118. package/src/pages/Admin/CustomObjects/Index.vue +127 -0
  119. package/src/pages/Admin/CustomObjects/Records.vue +228 -0
  120. package/src/pages/Admin/Departments/Form.vue +35 -11
  121. package/src/pages/Admin/Departments/Index.vue +74 -21
  122. package/src/pages/Admin/EscalationRules/Form.vue +86 -25
  123. package/src/pages/Admin/EscalationRules/Index.vue +158 -37
  124. package/src/pages/Admin/Import/Connect.vue +95 -0
  125. package/src/pages/Admin/Import/Index.vue +102 -0
  126. package/src/pages/Admin/Import/Mapping.vue +110 -0
  127. package/src/pages/Admin/Import/Progress.vue +153 -0
  128. package/src/pages/Admin/Import/Review.vue +76 -0
  129. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -0
  130. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -0
  131. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -0
  132. package/src/pages/Admin/Macros/Index.vue +448 -287
  133. package/src/pages/Admin/Plugins/Index.vue +327 -197
  134. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  135. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -0
  136. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  137. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  138. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  139. package/src/pages/Admin/Reports/CsatReport.vue +127 -0
  140. package/src/pages/Admin/Reports/Dashboard.vue +226 -0
  141. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  142. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  143. package/src/pages/Admin/Reports/SlaReport.vue +162 -0
  144. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  145. package/src/pages/Admin/Reports.vue +206 -101
  146. package/src/pages/Admin/Roles/Form.vue +71 -0
  147. package/src/pages/Admin/Roles/Index.vue +122 -0
  148. package/src/pages/Admin/Settings/CsatSettings.vue +165 -0
  149. package/src/pages/Admin/Settings/DataRetention.vue +182 -0
  150. package/src/pages/Admin/Settings/EmailSettings.vue +243 -0
  151. package/src/pages/Admin/Settings/Sandbox.vue +135 -0
  152. package/src/pages/Admin/Settings/SsoSettings.vue +218 -0
  153. package/src/pages/Admin/Settings/TwoFactor.vue +110 -0
  154. package/src/pages/Admin/Settings.vue +847 -99
  155. package/src/pages/Admin/Skills/Form.vue +53 -0
  156. package/src/pages/Admin/Skills/Index.vue +94 -0
  157. package/src/pages/Admin/SlaPolicies/Form.vue +62 -19
  158. package/src/pages/Admin/SlaPolicies/Index.vue +85 -23
  159. package/src/pages/Admin/Statuses/Form.vue +114 -0
  160. package/src/pages/Admin/Statuses/Index.vue +153 -0
  161. package/src/pages/Admin/Tags/Index.vue +121 -35
  162. package/src/pages/Admin/Tickets/Index.vue +96 -9
  163. package/src/pages/Admin/Tickets/Show.vue +130 -37
  164. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -0
  165. package/src/pages/Admin/Webhooks/Form.vue +110 -0
  166. package/src/pages/Admin/Webhooks/Index.vue +136 -0
  167. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  168. package/src/pages/Admin/Workflows/Index.vue +235 -0
  169. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  170. package/src/pages/Agent/Dashboard.vue +311 -186
  171. package/src/pages/Agent/TicketIndex.vue +80 -6
  172. package/src/pages/Agent/TicketShow.vue +399 -60
  173. package/src/pages/Customer/Create.vue +37 -10
  174. package/src/pages/Customer/Index.vue +9 -2
  175. package/src/pages/Customer/KnowledgeBase/Article.vue +129 -0
  176. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -0
  177. package/src/pages/Customer/Show.vue +69 -63
  178. package/src/pages/Guest/Create.vue +40 -15
  179. package/src/pages/Guest/Show.vue +124 -93
  180. package/src/plugin.js +111 -1
  181. package/src/utils/constants.js +30 -0
  182. package/src/utils/formatting.js +35 -0
  183. package/src/utils/mentionHighlight.js +24 -0
  184. package/src/utils/sanitizeHtml.js +78 -64
  185. package/src/widget/EscalatedWidget.vue +804 -0
  186. package/src/widget/index.js +254 -0
  187. package/src/pages/Admin/Plugins.vue +0 -129
@@ -2,20 +2,27 @@
2
2
  import EscalatedLayout from '../../components/EscalatedLayout.vue';
3
3
  import TicketList from '../../components/TicketList.vue';
4
4
  import TicketFilters from '../../components/TicketFilters.vue';
5
+ import PluginSlot from '../../components/PluginSlot.vue';
5
6
  import { Link } from '@inertiajs/vue3';
7
+ import { usePluginExtensions } from '../../composables/usePluginExtensions';
6
8
 
7
9
  defineProps({
8
10
  tickets: Object,
9
11
  filters: Object,
10
12
  });
13
+
14
+ const { getPageComponents } = usePluginExtensions();
11
15
  </script>
12
16
 
13
17
  <template>
14
18
  <EscalatedLayout title="My Tickets">
19
+ <PluginSlot slot="customer.index.header" :components="getPageComponents('customer.index', 'header')" />
15
20
  <div class="mb-6 flex items-center justify-between">
16
21
  <TicketFilters :filters="filters" :route="route('escalated.customer.tickets.index')" />
17
- <Link :href="route('escalated.customer.tickets.create')"
18
- class="rounded-lg bg-indigo-600 px-4 py-2 text-sm font-medium text-white hover:bg-indigo-700">
22
+ <Link
23
+ :href="route('escalated.customer.tickets.create')"
24
+ class="rounded-lg bg-indigo-600 px-4 py-2 text-sm font-medium text-white hover:bg-indigo-700"
25
+ >
19
26
  New Ticket
20
27
  </Link>
21
28
  </div>
@@ -0,0 +1,129 @@
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { router, Link } from '@inertiajs/vue3';
4
+ import { ref } from 'vue';
5
+
6
+ const props = defineProps({
7
+ article: Object,
8
+ related: Array,
9
+ feedbackEnabled: { type: Boolean, default: true },
10
+ });
11
+
12
+ const feedbackSent = ref(false);
13
+
14
+ function sendFeedback(helpful) {
15
+ router.post(
16
+ route('escalated.customer.kb.feedback', props.article.slug),
17
+ {
18
+ helpful,
19
+ },
20
+ {
21
+ preserveScroll: true,
22
+ onSuccess: () => {
23
+ feedbackSent.value = true;
24
+ },
25
+ },
26
+ );
27
+ }
28
+ </script>
29
+
30
+ <template>
31
+ <EscalatedLayout :title="article.title">
32
+ <div class="mx-auto max-w-3xl">
33
+ <div class="mb-6">
34
+ <Link :href="route('escalated.customer.kb.index')" class="text-sm text-gray-500 hover:text-gray-700">
35
+ &larr; Back to Knowledge Base
36
+ </Link>
37
+ </div>
38
+
39
+ <!-- Breadcrumb -->
40
+ <div v-if="article.category" class="mb-4 flex items-center gap-2 text-xs text-gray-500">
41
+ <Link :href="route('escalated.customer.kb.index')" class="hover:text-gray-700">Knowledge Base</Link>
42
+ <span>/</span>
43
+ <Link
44
+ :href="route('escalated.customer.kb.index', { category: article.category.id })"
45
+ class="hover:text-gray-700"
46
+ >
47
+ {{ article.category.name }}
48
+ </Link>
49
+ </div>
50
+
51
+ <!-- Article -->
52
+ <article class="rounded-lg border border-gray-200 bg-white p-8">
53
+ <h1 class="mb-4 text-2xl font-bold text-gray-900">{{ article.title }}</h1>
54
+ <div class="mb-6 flex items-center gap-4 text-xs text-gray-500">
55
+ <span>{{ article.view_count }} views</span>
56
+ <span v-if="article.published_at"
57
+ >Published {{ new Date(article.published_at).toLocaleDateString() }}</span
58
+ >
59
+ </div>
60
+
61
+ <!-- Article body rendered as HTML -->
62
+ <div class="prose prose-gray max-w-none text-gray-700" v-html="article.body"></div>
63
+ </article>
64
+
65
+ <!-- Feedback -->
66
+ <div v-if="feedbackEnabled" class="mt-6 rounded-lg border border-gray-200 bg-white p-6 text-center">
67
+ <template v-if="!feedbackSent">
68
+ <p class="mb-3 text-sm font-medium text-gray-700">Was this article helpful?</p>
69
+ <div class="flex items-center justify-center gap-3">
70
+ <button
71
+ class="inline-flex items-center gap-2 rounded-lg border border-gray-200 px-4 py-2 text-sm font-medium text-gray-700 transition-colors hover:border-green-300 hover:bg-green-50 hover:text-green-700"
72
+ @click="sendFeedback(true)"
73
+ >
74
+ <svg
75
+ class="h-4 w-4"
76
+ fill="none"
77
+ stroke="currentColor"
78
+ stroke-width="1.5"
79
+ viewBox="0 0 24 24"
80
+ >
81
+ <path
82
+ stroke-linecap="round"
83
+ stroke-linejoin="round"
84
+ d="M6.633 10.5c.806 0 1.533-.446 2.031-1.08a9.041 9.041 0 012.861-2.4c.723-.384 1.35-.956 1.653-1.715a4.498 4.498 0 00.322-1.672V3a.75.75 0 01.75-.75A2.25 2.25 0 0116.5 4.5c0 1.152-.26 2.243-.723 3.218-.266.558.107 1.282.725 1.282h3.126c1.026 0 1.945.694 2.054 1.715.045.422.068.85.068 1.285a11.95 11.95 0 01-2.649 7.521c-.388.482-.987.729-1.605.729H13.48c-.483 0-.964-.078-1.423-.23l-3.114-1.04a4.501 4.501 0 00-1.423-.23H5.904M14.25 9h2.25M5.904 18.75c.083.205.173.405.27.602.197.4-.078.898-.523.898h-.908c-.889 0-1.713-.518-1.972-1.368a12 12 0 01-.521-3.507c0-1.553.295-3.036.831-4.398C3.387 9.953 4.167 9.5 5 9.5h.904"
85
+ />
86
+ </svg>
87
+ Yes
88
+ </button>
89
+ <button
90
+ class="inline-flex items-center gap-2 rounded-lg border border-gray-200 px-4 py-2 text-sm font-medium text-gray-700 transition-colors hover:border-red-300 hover:bg-red-50 hover:text-red-700"
91
+ @click="sendFeedback(false)"
92
+ >
93
+ <svg
94
+ class="h-4 w-4"
95
+ fill="none"
96
+ stroke="currentColor"
97
+ stroke-width="1.5"
98
+ viewBox="0 0 24 24"
99
+ >
100
+ <path
101
+ stroke-linecap="round"
102
+ stroke-linejoin="round"
103
+ d="M7.5 15h2.25m8.024-9.75c.011.05.028.1.052.148.591 1.2.924 2.55.924 3.977a8.96 8.96 0 01-.999 4.125m.023-8.25c-.076-.365.183-.75.575-.75h.908c.889 0 1.713.518 1.972 1.368.339 1.11.521 2.287.521 3.507 0 1.553-.295 3.036-.831 4.398C20.613 14.547 19.833 15 19 15h-.904c-.26 0-.507-.098-.672-.28a5.002 5.002 0 01-.188-.226M7.5 15c-.863 0-1.706-.12-2.514-.348m2.514.348c.26.044.507.22.672.44a4.992 4.992 0 001.423 1.305M4.986 14.652a4.5 4.5 0 01-.236-.442m.236.442c-.31.652-.762 1.168-1.285 1.5m4.78-1.5a11.92 11.92 0 01-.813 1.25m.813-1.25c-.418.593-.91 1.098-1.459 1.5m1.459-1.5a6.12 6.12 0 01-.813 1.25m-2.606 0c-.5.338-1.1.5-1.71.5h-.908c-.889 0-1.713-.518-1.972-1.368a12 12 0 01-.521-3.507c0-1.553.295-3.036.831-4.398C3.387 9.953 4.167 9.5 5 9.5h.904"
104
+ />
105
+ </svg>
106
+ No
107
+ </button>
108
+ </div>
109
+ </template>
110
+ <p v-else class="text-sm text-green-600">Thank you for your feedback!</p>
111
+ </div>
112
+
113
+ <!-- Related Articles -->
114
+ <div v-if="related?.length" class="mt-6">
115
+ <h3 class="mb-3 text-sm font-semibold text-gray-900">Related Articles</h3>
116
+ <div class="space-y-2">
117
+ <Link
118
+ v-for="item in related"
119
+ :key="item.id"
120
+ :href="route('escalated.customer.kb.show', item.slug)"
121
+ class="block rounded-lg border border-gray-200 bg-white px-4 py-3 text-sm text-gray-700 transition-colors hover:border-gray-300 hover:bg-gray-50"
122
+ >
123
+ {{ item.title }}
124
+ </Link>
125
+ </div>
126
+ </div>
127
+ </div>
128
+ </EscalatedLayout>
129
+ </template>
@@ -0,0 +1,151 @@
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { router, Link } from '@inertiajs/vue3';
4
+ import { ref, watch } from 'vue';
5
+
6
+ const props = defineProps({
7
+ categories: Array,
8
+ articles: Object,
9
+ filters: Object,
10
+ });
11
+
12
+ const search = ref(props.filters?.search || '');
13
+ const selectedCategory = ref(props.filters?.category || '');
14
+
15
+ let debounceTimer;
16
+ function applyFilters() {
17
+ clearTimeout(debounceTimer);
18
+ debounceTimer = setTimeout(() => {
19
+ router.get(
20
+ route('escalated.customer.kb.index'),
21
+ {
22
+ search: search.value || undefined,
23
+ category: selectedCategory.value || undefined,
24
+ },
25
+ { preserveState: true, preserveScroll: true },
26
+ );
27
+ }, 300);
28
+ }
29
+
30
+ watch([search, selectedCategory], applyFilters);
31
+ </script>
32
+
33
+ <template>
34
+ <EscalatedLayout title="Knowledge Base">
35
+ <!-- Search -->
36
+ <div class="mb-8 text-center">
37
+ <h1 class="mb-3 text-2xl font-bold text-gray-900">How can we help you?</h1>
38
+ <div class="mx-auto max-w-lg">
39
+ <input
40
+ v-model="search"
41
+ type="text"
42
+ placeholder="Search articles..."
43
+ class="w-full rounded-lg border border-gray-300 bg-white px-4 py-3 text-sm text-gray-900 shadow-sm placeholder-gray-400 focus:border-indigo-500 focus:outline-none focus:ring-2 focus:ring-indigo-500/20"
44
+ />
45
+ </div>
46
+ </div>
47
+
48
+ <!-- Categories -->
49
+ <div v-if="categories?.length && !search" class="mb-8 grid grid-cols-1 gap-4 sm:grid-cols-2 lg:grid-cols-3">
50
+ <button
51
+ v-for="cat in categories"
52
+ :key="cat.id"
53
+ :class="[
54
+ 'rounded-lg border p-5 text-left transition-all',
55
+ selectedCategory == cat.id
56
+ ? 'border-indigo-500 bg-indigo-50 shadow-sm'
57
+ : 'border-gray-200 bg-white hover:border-gray-300 hover:shadow-sm',
58
+ ]"
59
+ @click="selectedCategory = selectedCategory == cat.id ? '' : cat.id"
60
+ >
61
+ <div class="flex items-center gap-3">
62
+ <div
63
+ :class="[
64
+ 'flex h-10 w-10 items-center justify-center rounded-lg',
65
+ selectedCategory == cat.id ? 'bg-indigo-100' : 'bg-gray-100',
66
+ ]"
67
+ >
68
+ <svg
69
+ :class="['h-5 w-5', selectedCategory == cat.id ? 'text-indigo-600' : 'text-gray-500']"
70
+ fill="none"
71
+ stroke="currentColor"
72
+ stroke-width="1.5"
73
+ viewBox="0 0 24 24"
74
+ >
75
+ <path
76
+ stroke-linecap="round"
77
+ stroke-linejoin="round"
78
+ d="M2.25 12.75V12A2.25 2.25 0 014.5 9.75h15A2.25 2.25 0 0121.75 12v.75m-8.69-6.44l-2.12-2.12a1.5 1.5 0 00-1.061-.44H4.5A2.25 2.25 0 002.25 6v12a2.25 2.25 0 002.25 2.25h15A2.25 2.25 0 0021.75 18V9a2.25 2.25 0 00-2.25-2.25h-5.379a1.5 1.5 0 01-1.06-.44z"
79
+ />
80
+ </svg>
81
+ </div>
82
+ <div>
83
+ <h3
84
+ :class="[
85
+ 'text-sm font-semibold',
86
+ selectedCategory == cat.id ? 'text-indigo-900' : 'text-gray-900',
87
+ ]"
88
+ >
89
+ {{ cat.name }}
90
+ </h3>
91
+ <p class="text-xs text-gray-500">{{ cat.articles_count }} articles</p>
92
+ </div>
93
+ </div>
94
+ <p v-if="cat.description" class="mt-2 text-xs text-gray-500">{{ cat.description }}</p>
95
+ </button>
96
+ </div>
97
+
98
+ <!-- Articles -->
99
+ <div class="space-y-3">
100
+ <Link
101
+ v-for="article in articles.data"
102
+ :key="article.id"
103
+ :href="route('escalated.customer.kb.show', article.slug)"
104
+ class="block rounded-lg border border-gray-200 bg-white p-4 transition-all hover:border-gray-300 hover:shadow-sm"
105
+ >
106
+ <h3 class="text-sm font-semibold text-gray-900">{{ article.title }}</h3>
107
+ <div class="mt-1 flex items-center gap-3 text-xs text-gray-500">
108
+ <span v-if="article.category">{{ article.category.name }}</span>
109
+ <span>{{ article.view_count }} views</span>
110
+ </div>
111
+ </Link>
112
+ </div>
113
+
114
+ <div v-if="!articles.data?.length" class="py-12 text-center">
115
+ <svg
116
+ class="mx-auto mb-3 h-10 w-10 text-gray-300"
117
+ fill="none"
118
+ stroke="currentColor"
119
+ stroke-width="1.5"
120
+ viewBox="0 0 24 24"
121
+ >
122
+ <path
123
+ stroke-linecap="round"
124
+ stroke-linejoin="round"
125
+ d="M19.5 14.25v-2.625a3.375 3.375 0 00-3.375-3.375h-1.5A1.125 1.125 0 0113.5 7.125v-1.5a3.375 3.375 0 00-3.375-3.375H8.25m0 12.75h7.5m-7.5 3H12M10.5 2.25H5.625c-.621 0-1.125.504-1.125 1.125v17.25c0 .621.504 1.125 1.125 1.125h12.75c.621 0 1.125-.504 1.125-1.125V11.25a9 9 0 00-9-9z"
126
+ />
127
+ </svg>
128
+ <p class="text-sm text-gray-500">No articles found.</p>
129
+ </div>
130
+
131
+ <!-- Pagination -->
132
+ <div v-if="articles.links && articles.last_page > 1" class="mt-6 flex items-center justify-center gap-1">
133
+ <Link
134
+ v-for="link in articles.links"
135
+ :key="link.label"
136
+ :href="link.url || '#'"
137
+ :class="[
138
+ 'rounded-lg px-3 py-1.5 text-sm transition-colors',
139
+ link.active
140
+ ? 'bg-indigo-600 text-white'
141
+ : link.url
142
+ ? 'border border-gray-200 text-gray-600 hover:bg-gray-50'
143
+ : 'cursor-default text-gray-300',
144
+ ]"
145
+ preserve-scroll
146
+ >
147
+ <!-- eslint-disable-next-line vue/no-v-html --><span v-html="link.label" />
148
+ </Link>
149
+ </div>
150
+ </EscalatedLayout>
151
+ </template>
@@ -1,63 +1,69 @@
1
- <script setup>
2
- import EscalatedLayout from '../../components/EscalatedLayout.vue';
3
- import StatusBadge from '../../components/StatusBadge.vue';
4
- import PriorityBadge from '../../components/PriorityBadge.vue';
5
- import ReplyThread from '../../components/ReplyThread.vue';
6
- import ReplyComposer from '../../components/ReplyComposer.vue';
7
- import AttachmentList from '../../components/AttachmentList.vue';
8
- import SatisfactionRating from '../../components/SatisfactionRating.vue';
9
- import { router, usePage } from '@inertiajs/vue3';
10
-
11
- const props = defineProps({ ticket: Object });
12
- const page = usePage();
13
-
14
- const isResolved = ['resolved', 'closed'].includes(props.ticket.status);
15
-
16
- function closeTicket() {
17
- router.post(route('escalated.customer.tickets.close', props.ticket.reference));
18
- }
19
-
20
- function reopenTicket() {
21
- router.post(route('escalated.customer.tickets.reopen', props.ticket.reference));
22
- }
23
- </script>
24
-
25
- <template>
26
- <EscalatedLayout :title="ticket.subject">
27
- <div class="mb-4 flex flex-wrap items-center gap-3">
28
- <span class="text-sm font-medium text-neutral-500">{{ ticket.reference }}</span>
29
- <StatusBadge :status="ticket.status" />
30
- <PriorityBadge :priority="ticket.priority" />
31
- <span v-if="ticket.department" class="text-sm text-neutral-500">{{ ticket.department.name }}</span>
32
- <div class="ml-auto flex gap-2">
33
- <button v-if="ticket.status === 'resolved' || ticket.status === 'closed'"
34
- @click="reopenTicket"
35
- class="rounded-lg border border-gray-300 px-3 py-1.5 text-sm text-gray-700 hover:bg-gray-50">
36
- Reopen
37
- </button>
38
- <button v-if="ticket.status !== 'closed' && ticket.status !== 'resolved'"
39
- @click="closeTicket"
40
- class="rounded-lg border border-red-300 px-3 py-1.5 text-sm text-red-600 hover:bg-red-50">
41
- Close Ticket
42
- </button>
43
- </div>
44
- </div>
45
-
46
- <!-- CSAT Rating -->
47
- <SatisfactionRating v-if="isResolved && !ticket.satisfaction_rating"
48
- :action="route('escalated.customer.tickets.rate', ticket.reference)" />
49
-
50
- <div class="mb-6 rounded-lg border border-gray-200 bg-white p-4">
51
- <p class="whitespace-pre-wrap text-sm text-gray-700">{{ ticket.description }}</p>
52
- <AttachmentList v-if="ticket.attachments?.length" :attachments="ticket.attachments" class="mt-3" />
53
- </div>
54
- <div class="mb-6">
55
- <h2 class="mb-4 text-lg font-semibold text-gray-900">Replies</h2>
56
- <ReplyThread :replies="ticket.replies || []" :current-user-id="page.props.auth?.user?.id" />
57
- </div>
58
- <div v-if="ticket.status !== 'closed'" class="rounded-lg border border-gray-200 bg-white p-4">
59
- <h2 class="mb-4 text-lg font-semibold text-gray-900">Reply</h2>
60
- <ReplyComposer :action="route('escalated.customer.tickets.reply', ticket.reference)" />
61
- </div>
62
- </EscalatedLayout>
63
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../components/EscalatedLayout.vue';
3
+ import StatusBadge from '../../components/StatusBadge.vue';
4
+ import PriorityBadge from '../../components/PriorityBadge.vue';
5
+ import ReplyThread from '../../components/ReplyThread.vue';
6
+ import ReplyComposer from '../../components/ReplyComposer.vue';
7
+ import AttachmentList from '../../components/AttachmentList.vue';
8
+ import SatisfactionRating from '../../components/SatisfactionRating.vue';
9
+ import { router, usePage } from '@inertiajs/vue3';
10
+
11
+ const props = defineProps({ ticket: Object });
12
+ const page = usePage();
13
+
14
+ const isResolved = ['resolved', 'closed'].includes(props.ticket.status);
15
+
16
+ function closeTicket() {
17
+ router.post(route('escalated.customer.tickets.close', props.ticket.reference));
18
+ }
19
+
20
+ function reopenTicket() {
21
+ router.post(route('escalated.customer.tickets.reopen', props.ticket.reference));
22
+ }
23
+ </script>
24
+
25
+ <template>
26
+ <EscalatedLayout :title="ticket.subject">
27
+ <div class="mb-4 flex flex-wrap items-center gap-3">
28
+ <span class="text-sm font-medium text-neutral-500">{{ ticket.reference }}</span>
29
+ <StatusBadge :status="ticket.status" />
30
+ <PriorityBadge :priority="ticket.priority" />
31
+ <span v-if="ticket.department" class="text-sm text-neutral-500">{{ ticket.department.name }}</span>
32
+ <div class="ml-auto flex gap-2">
33
+ <button
34
+ v-if="ticket.status === 'resolved' || ticket.status === 'closed'"
35
+ class="rounded-lg border border-gray-300 px-3 py-1.5 text-sm text-gray-700 hover:bg-gray-50"
36
+ @click="reopenTicket"
37
+ >
38
+ Reopen
39
+ </button>
40
+ <button
41
+ v-if="ticket.status !== 'closed' && ticket.status !== 'resolved'"
42
+ class="rounded-lg border border-red-300 px-3 py-1.5 text-sm text-red-600 hover:bg-red-50"
43
+ @click="closeTicket"
44
+ >
45
+ Close Ticket
46
+ </button>
47
+ </div>
48
+ </div>
49
+
50
+ <!-- CSAT Rating -->
51
+ <SatisfactionRating
52
+ v-if="isResolved && !ticket.satisfaction_rating"
53
+ :action="route('escalated.customer.tickets.rate', ticket.reference)"
54
+ />
55
+
56
+ <div class="mb-6 rounded-lg border border-gray-200 bg-white p-4">
57
+ <p class="whitespace-pre-wrap text-sm text-gray-700">{{ ticket.description }}</p>
58
+ <AttachmentList v-if="ticket.attachments?.length" :attachments="ticket.attachments" class="mt-3" />
59
+ </div>
60
+ <div class="mb-6">
61
+ <h2 class="mb-4 text-lg font-semibold text-gray-900">Replies</h2>
62
+ <ReplyThread :replies="ticket.replies || []" :current-user-id="page.props.auth?.user?.id" />
63
+ </div>
64
+ <div v-if="ticket.status !== 'closed'" class="rounded-lg border border-gray-200 bg-white p-4">
65
+ <h2 class="mb-4 text-lg font-semibold text-gray-900">Reply</h2>
66
+ <ReplyComposer :action="route('escalated.customer.tickets.reply', ticket.reference)" />
67
+ </div>
68
+ </EscalatedLayout>
69
+ </template>
@@ -3,7 +3,7 @@ import EscalatedLayout from '../../components/EscalatedLayout.vue';
3
3
  import FileDropzone from '../../components/FileDropzone.vue';
4
4
  import { useForm, Link } from '@inertiajs/vue3';
5
5
 
6
- const props = defineProps({
6
+ defineProps({
7
7
  departments: Array,
8
8
  priorities: Array,
9
9
  });
@@ -34,34 +34,56 @@ function submit() {
34
34
  </Link>
35
35
  </div>
36
36
 
37
- <form @submit.prevent="submit" class="space-y-5 rounded-lg border border-gray-200 bg-white p-6">
37
+ <form class="space-y-5 rounded-lg border border-gray-200 bg-white p-6" @submit.prevent="submit">
38
38
  <div class="grid grid-cols-2 gap-4">
39
39
  <div>
40
40
  <label class="block text-sm font-medium text-gray-700">Your Name</label>
41
- <input v-model="form.guest_name" type="text" required
42
- class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500" />
43
- <div v-if="form.errors.guest_name" class="mt-1 text-sm text-red-600">{{ form.errors.guest_name }}</div>
41
+ <input
42
+ v-model="form.guest_name"
43
+ type="text"
44
+ required
45
+ class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500"
46
+ />
47
+ <div v-if="form.errors.guest_name" class="mt-1 text-sm text-red-600">
48
+ {{ form.errors.guest_name }}
49
+ </div>
44
50
  </div>
45
51
  <div>
46
52
  <label class="block text-sm font-medium text-gray-700">Email Address</label>
47
- <input v-model="form.guest_email" type="email" required
48
- class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500" />
49
- <div v-if="form.errors.guest_email" class="mt-1 text-sm text-red-600">{{ form.errors.guest_email }}</div>
53
+ <input
54
+ v-model="form.guest_email"
55
+ type="email"
56
+ required
57
+ class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500"
58
+ />
59
+ <div v-if="form.errors.guest_email" class="mt-1 text-sm text-red-600">
60
+ {{ form.errors.guest_email }}
61
+ </div>
50
62
  </div>
51
63
  </div>
52
64
 
53
65
  <div>
54
66
  <label class="block text-sm font-medium text-gray-700">Subject</label>
55
- <input v-model="form.subject" type="text" required
56
- class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500" />
67
+ <input
68
+ v-model="form.subject"
69
+ type="text"
70
+ required
71
+ class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500"
72
+ />
57
73
  <div v-if="form.errors.subject" class="mt-1 text-sm text-red-600">{{ form.errors.subject }}</div>
58
74
  </div>
59
75
 
60
76
  <div>
61
77
  <label class="block text-sm font-medium text-gray-700">Description</label>
62
- <textarea v-model="form.description" rows="6" required
63
- class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500"></textarea>
64
- <div v-if="form.errors.description" class="mt-1 text-sm text-red-600">{{ form.errors.description }}</div>
78
+ <textarea
79
+ v-model="form.description"
80
+ rows="6"
81
+ required
82
+ class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500"
83
+ ></textarea>
84
+ <div v-if="form.errors.description" class="mt-1 text-sm text-red-600">
85
+ {{ form.errors.description }}
86
+ </div>
65
87
  </div>
66
88
 
67
89
  <div class="grid grid-cols-2 gap-4">
@@ -86,8 +108,11 @@ function submit() {
86
108
  </div>
87
109
 
88
110
  <div class="flex justify-end">
89
- <button type="submit" :disabled="form.processing"
90
- class="rounded-lg bg-indigo-600 px-6 py-2 text-sm font-medium text-white hover:bg-indigo-700 disabled:opacity-50">
111
+ <button
112
+ type="submit"
113
+ :disabled="form.processing"
114
+ class="rounded-lg bg-indigo-600 px-6 py-2 text-sm font-medium text-white hover:bg-indigo-700 disabled:opacity-50"
115
+ >
91
116
  {{ form.processing ? 'Submitting...' : 'Submit Ticket' }}
92
117
  </button>
93
118
  </div>