@escalated-dev/escalated 0.6.0 → 0.7.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -21
- package/README.md +125 -2
- package/package.json +40 -5
- package/src/components/ActiveChatsPanel.vue +246 -0
- package/src/components/ActivityTimeline.stories.js +55 -0
- package/src/components/ActivityTimeline.vue +83 -66
- package/src/components/AdminDashboard.stories.js +1423 -0
- package/src/components/AgentLoadIndicator.stories.js +37 -0
- package/src/components/AgentLoadIndicator.vue +49 -0
- package/src/components/AgentPerformanceCard.vue +44 -0
- package/src/components/ArticleEditor.vue +82 -0
- package/src/components/AssigneeSelect.vue +37 -23
- package/src/components/AttachmentList.vue +65 -37
- package/src/components/AuditLogEntry.vue +95 -0
- package/src/components/BulkActionBar.vue +166 -97
- package/src/components/CategoryTree.vue +89 -0
- package/src/components/ChartWidget.vue +46 -0
- package/src/components/ChatActionBar.vue +226 -0
- package/src/components/ChatBubble.vue +162 -0
- package/src/components/ChatComposer.vue +308 -0
- package/src/components/ChatQueue.vue +222 -0
- package/src/components/ChatThread.vue +197 -0
- package/src/components/CollisionWarning.stories.js +30 -0
- package/src/components/CollisionWarning.vue +68 -0
- package/src/components/ConditionalFieldRules.vue +135 -0
- package/src/components/ContextPanel.vue +66 -0
- package/src/components/ContextPanelSection.vue +65 -0
- package/src/components/CustomFieldRenderer.vue +159 -0
- package/src/components/EscalatedLayout.vue +424 -70
- package/src/components/FileDropzone.vue +57 -41
- package/src/components/FollowButton.stories.js +30 -0
- package/src/components/FollowButton.vue +88 -63
- package/src/components/KeyboardShortcutHelp.vue +213 -123
- package/src/components/KnowledgePanel.vue +122 -0
- package/src/components/KpiCard.stories.js +32 -0
- package/src/components/KpiCard.vue +88 -0
- package/src/components/MacroDropdown.vue +150 -90
- package/src/components/MentionDropdown.vue +154 -0
- package/src/components/MetricComparison.vue +89 -0
- package/src/components/PercentileChart.vue +67 -0
- package/src/components/PeriodSelector.vue +98 -0
- package/src/components/PermissionMatrix.vue +107 -0
- package/src/components/PinnedNotes.vue +129 -90
- package/src/components/PluginSlot.vue +68 -62
- package/src/components/PresenceIndicator.vue +138 -28
- package/src/components/PriorityBadge.stories.js +33 -0
- package/src/components/PriorityBadge.vue +46 -39
- package/src/components/QuickFilters.vue +65 -49
- package/src/components/ReplyComposer.vue +207 -30
- package/src/components/ReplyThread.vue +111 -21
- package/src/components/ReportChart.vue +395 -0
- package/src/components/ReportExportButton.vue +108 -0
- package/src/components/SatisfactionRating.vue +180 -128
- package/src/components/SaveViewDialog.vue +172 -0
- package/src/components/SavedViewSidebar.vue +208 -0
- package/src/components/ScheduleEditor.vue +104 -0
- package/src/components/SideConversation.vue +165 -0
- package/src/components/SideConversationList.vue +147 -0
- package/src/components/SkillTagManager.vue +79 -0
- package/src/components/SlaComplianceChart.vue +46 -0
- package/src/components/SlaTimer.stories.js +35 -0
- package/src/components/SlaTimer.vue +62 -49
- package/src/components/SnoozeButton.vue +247 -0
- package/src/components/StatsCard.stories.js +24 -0
- package/src/components/StatsCard.vue +18 -6
- package/src/components/StatusBadge.stories.js +53 -0
- package/src/components/StatusBadge.vue +78 -46
- package/src/components/TagSelect.vue +84 -53
- package/src/components/TicketFilters.vue +247 -46
- package/src/components/TicketLinkPanel.vue +193 -0
- package/src/components/TicketList.vue +536 -74
- package/src/components/TicketMergeDialog.vue +157 -0
- package/src/components/TicketSidebar.vue +167 -99
- package/src/components/TicketSplitDialog.vue +98 -0
- package/src/components/TicketTypeSelector.vue +21 -0
- package/src/components/TotpInput.stories.js +9 -0
- package/src/components/TotpInput.vue +81 -0
- package/src/components/TwoFactorSetup.vue +113 -0
- package/src/components/VariableTokenInput.vue +111 -0
- package/src/components/WorkflowActionConfig.vue +287 -0
- package/src/components/WorkflowActionList.vue +350 -0
- package/src/components/WorkflowConditionBuilder.vue +265 -0
- package/src/components/WorkflowTriggerSelector.vue +125 -0
- package/src/composables/useChat.js +187 -0
- package/src/composables/useDebouncedSearch.js +38 -0
- package/src/composables/useI18n.js +80 -80
- package/src/composables/useKeyboardShortcuts.js +46 -46
- package/src/composables/useMentions.js +134 -0
- package/src/composables/usePluginExtensions.js +159 -67
- package/src/composables/usePluginHooks.js +65 -0
- package/src/composables/useRealtime.js +182 -0
- package/src/defineEscalatedPlugin.js +76 -50
- package/src/index.js +77 -28
- package/src/locales/ar.json +727 -0
- package/src/locales/de.json +678 -430
- package/src/locales/en.json +717 -430
- package/src/locales/es.json +679 -430
- package/src/locales/fr.json +680 -431
- package/src/locales/index.js +12 -2
- package/src/locales/it.json +727 -0
- package/src/locales/ja.json +727 -0
- package/src/locales/ko.json +727 -0
- package/src/locales/nl.json +727 -0
- package/src/locales/pl.json +727 -0
- package/src/locales/pt-BR.json +727 -0
- package/src/locales/ru.json +727 -0
- package/src/locales/tr.json +727 -0
- package/src/locales/zh-CN.json +727 -0
- package/src/pages/Admin/ApiTokens/Index.vue +381 -217
- package/src/pages/Admin/AuditLog/Index.vue +154 -0
- package/src/pages/Admin/BusinessHours/Form.vue +172 -0
- package/src/pages/Admin/BusinessHours/Index.vue +113 -0
- package/src/pages/Admin/CannedResponses/Index.vue +82 -25
- package/src/pages/Admin/Capacity/Index.vue +134 -0
- package/src/pages/Admin/CustomFields/Form.vue +195 -0
- package/src/pages/Admin/CustomFields/Index.vue +134 -0
- package/src/pages/Admin/CustomObjects/Form.vue +202 -0
- package/src/pages/Admin/CustomObjects/Index.vue +127 -0
- package/src/pages/Admin/CustomObjects/Records.vue +228 -0
- package/src/pages/Admin/Departments/Form.vue +35 -11
- package/src/pages/Admin/Departments/Index.vue +74 -21
- package/src/pages/Admin/EscalationRules/Form.vue +86 -25
- package/src/pages/Admin/EscalationRules/Index.vue +158 -37
- package/src/pages/Admin/Import/Connect.vue +95 -0
- package/src/pages/Admin/Import/Index.vue +102 -0
- package/src/pages/Admin/Import/Mapping.vue +110 -0
- package/src/pages/Admin/Import/Progress.vue +153 -0
- package/src/pages/Admin/Import/Review.vue +76 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -0
- package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -0
- package/src/pages/Admin/Macros/Index.vue +448 -287
- package/src/pages/Admin/Plugins/Index.vue +327 -197
- package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
- package/src/pages/Admin/Reports/AgentMetrics.vue +115 -0
- package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
- package/src/pages/Admin/Reports/Cohorts.vue +180 -0
- package/src/pages/Admin/Reports/Comparison.vue +141 -0
- package/src/pages/Admin/Reports/CsatReport.vue +127 -0
- package/src/pages/Admin/Reports/Dashboard.vue +226 -0
- package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
- package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
- package/src/pages/Admin/Reports/SlaReport.vue +162 -0
- package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
- package/src/pages/Admin/Reports.vue +206 -101
- package/src/pages/Admin/Roles/Form.vue +71 -0
- package/src/pages/Admin/Roles/Index.vue +122 -0
- package/src/pages/Admin/Settings/CsatSettings.vue +165 -0
- package/src/pages/Admin/Settings/DataRetention.vue +182 -0
- package/src/pages/Admin/Settings/EmailSettings.vue +243 -0
- package/src/pages/Admin/Settings/Sandbox.vue +135 -0
- package/src/pages/Admin/Settings/SsoSettings.vue +218 -0
- package/src/pages/Admin/Settings/TwoFactor.vue +110 -0
- package/src/pages/Admin/Settings.vue +847 -99
- package/src/pages/Admin/Skills/Form.vue +53 -0
- package/src/pages/Admin/Skills/Index.vue +94 -0
- package/src/pages/Admin/SlaPolicies/Form.vue +62 -19
- package/src/pages/Admin/SlaPolicies/Index.vue +85 -23
- package/src/pages/Admin/Statuses/Form.vue +114 -0
- package/src/pages/Admin/Statuses/Index.vue +153 -0
- package/src/pages/Admin/Tags/Index.vue +121 -35
- package/src/pages/Admin/Tickets/Index.vue +96 -9
- package/src/pages/Admin/Tickets/Show.vue +130 -37
- package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -0
- package/src/pages/Admin/Webhooks/Form.vue +110 -0
- package/src/pages/Admin/Webhooks/Index.vue +136 -0
- package/src/pages/Admin/Workflows/Builder.vue +207 -0
- package/src/pages/Admin/Workflows/Index.vue +235 -0
- package/src/pages/Admin/Workflows/Logs.vue +286 -0
- package/src/pages/Agent/Dashboard.vue +311 -186
- package/src/pages/Agent/TicketIndex.vue +80 -6
- package/src/pages/Agent/TicketShow.vue +399 -60
- package/src/pages/Customer/Create.vue +37 -10
- package/src/pages/Customer/Index.vue +9 -2
- package/src/pages/Customer/KnowledgeBase/Article.vue +129 -0
- package/src/pages/Customer/KnowledgeBase/Index.vue +151 -0
- package/src/pages/Customer/Show.vue +69 -63
- package/src/pages/Guest/Create.vue +40 -15
- package/src/pages/Guest/Show.vue +124 -93
- package/src/plugin.js +111 -1
- package/src/utils/constants.js +30 -0
- package/src/utils/formatting.js +35 -0
- package/src/utils/mentionHighlight.js +24 -0
- package/src/utils/sanitizeHtml.js +78 -64
- package/src/widget/EscalatedWidget.vue +804 -0
- package/src/widget/index.js +254 -0
- package/src/pages/Admin/Plugins.vue +0 -129
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import EscalatedLayout from '../../components/EscalatedLayout.vue';
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import TicketList from '../../components/TicketList.vue';
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import TicketFilters from '../../components/TicketFilters.vue';
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import PluginSlot from '../../components/PluginSlot.vue';
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import { Link } from '@inertiajs/vue3';
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import { usePluginExtensions } from '../../composables/usePluginExtensions';
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defineProps({
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tickets: Object,
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filters: Object,
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});
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const { getPageComponents } = usePluginExtensions();
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</script>
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<template>
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<EscalatedLayout title="My Tickets">
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<PluginSlot slot="customer.index.header" :components="getPageComponents('customer.index', 'header')" />
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<div class="mb-6 flex items-center justify-between">
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<TicketFilters :filters="filters" :route="route('escalated.customer.tickets.index')" />
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<Link
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<Link
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:href="route('escalated.customer.tickets.create')"
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class="rounded-lg bg-indigo-600 px-4 py-2 text-sm font-medium text-white hover:bg-indigo-700"
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>
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New Ticket
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</Link>
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</div>
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<script setup>
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import EscalatedLayout from '../../../components/EscalatedLayout.vue';
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import { router, Link } from '@inertiajs/vue3';
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import { ref } from 'vue';
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const props = defineProps({
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article: Object,
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related: Array,
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feedbackEnabled: { type: Boolean, default: true },
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});
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const feedbackSent = ref(false);
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function sendFeedback(helpful) {
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router.post(
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route('escalated.customer.kb.feedback', props.article.slug),
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{
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helpful,
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},
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{
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preserveScroll: true,
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onSuccess: () => {
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feedbackSent.value = true;
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);
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}
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</script>
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<template>
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<EscalatedLayout :title="article.title">
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<div class="mx-auto max-w-3xl">
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<div class="mb-6">
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<Link :href="route('escalated.customer.kb.index')" class="text-sm text-gray-500 hover:text-gray-700">
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← Back to Knowledge Base
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</Link>
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</div>
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<!-- Breadcrumb -->
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<div v-if="article.category" class="mb-4 flex items-center gap-2 text-xs text-gray-500">
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<Link :href="route('escalated.customer.kb.index')" class="hover:text-gray-700">Knowledge Base</Link>
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<span>/</span>
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<Link
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:href="route('escalated.customer.kb.index', { category: article.category.id })"
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class="hover:text-gray-700"
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>
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{{ article.category.name }}
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</Link>
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<article class="rounded-lg border border-gray-200 bg-white p-8">
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<h1 class="mb-4 text-2xl font-bold text-gray-900">{{ article.title }}</h1>
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<div class="mb-6 flex items-center gap-4 text-xs text-gray-500">
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<span>{{ article.view_count }} views</span>
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<span v-if="article.published_at"
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>Published {{ new Date(article.published_at).toLocaleDateString() }}</span
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>
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</div>
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<div class="prose prose-gray max-w-none text-gray-700" v-html="article.body"></div>
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</article>
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<div v-if="feedbackEnabled" class="mt-6 rounded-lg border border-gray-200 bg-white p-6 text-center">
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<template v-if="!feedbackSent">
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<button
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class="inline-flex items-center gap-2 rounded-lg border border-gray-200 px-4 py-2 text-sm font-medium text-gray-700 transition-colors hover:border-green-300 hover:bg-green-50 hover:text-green-700"
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@click="sendFeedback(true)"
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>
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<svg
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class="h-4 w-4"
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fill="none"
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>
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stroke-linecap="round"
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d="M6.633 10.5c.806 0 1.533-.446 2.031-1.08a9.041 9.041 0 012.861-2.4c.723-.384 1.35-.956 1.653-1.715a4.498 4.498 0 00.322-1.672V3a.75.75 0 01.75-.75A2.25 2.25 0 0116.5 4.5c0 1.152-.26 2.243-.723 3.218-.266.558.107 1.282.725 1.282h3.126c1.026 0 1.945.694 2.054 1.715.045.422.068.85.068 1.285a11.95 11.95 0 01-2.649 7.521c-.388.482-.987.729-1.605.729H13.48c-.483 0-.964-.078-1.423-.23l-3.114-1.04a4.501 4.501 0 00-1.423-.23H5.904M14.25 9h2.25M5.904 18.75c.083.205.173.405.27.602.197.4-.078.898-.523.898h-.908c-.889 0-1.713-.518-1.972-1.368a12 12 0 01-.521-3.507c0-1.553.295-3.036.831-4.398C3.387 9.953 4.167 9.5 5 9.5h.904"
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/>
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</svg>
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Yes
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<button
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class="inline-flex items-center gap-2 rounded-lg border border-gray-200 px-4 py-2 text-sm font-medium text-gray-700 transition-colors hover:border-red-300 hover:bg-red-50 hover:text-red-700"
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d="M7.5 15h2.25m8.024-9.75c.011.05.028.1.052.148.591 1.2.924 2.55.924 3.977a8.96 8.96 0 01-.999 4.125m.023-8.25c-.076-.365.183-.75.575-.75h.908c.889 0 1.713.518 1.972 1.368.339 1.11.521 2.287.521 3.507 0 1.553-.295 3.036-.831 4.398C20.613 14.547 19.833 15 19 15h-.904c-.26 0-.507-.098-.672-.28a5.002 5.002 0 01-.188-.226M7.5 15c-.863 0-1.706-.12-2.514-.348m2.514.348c.26.044.507.22.672.44a4.992 4.992 0 001.423 1.305M4.986 14.652a4.5 4.5 0 01-.236-.442m.236.442c-.31.652-.762 1.168-1.285 1.5m4.78-1.5a11.92 11.92 0 01-.813 1.25m.813-1.25c-.418.593-.91 1.098-1.459 1.5m1.459-1.5a6.12 6.12 0 01-.813 1.25m-2.606 0c-.5.338-1.1.5-1.71.5h-.908c-.889 0-1.713-.518-1.972-1.368a12 12 0 01-.521-3.507c0-1.553.295-3.036.831-4.398C3.387 9.953 4.167 9.5 5 9.5h.904"
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No
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</div>
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</template>
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<p v-else class="text-sm text-green-600">Thank you for your feedback!</p>
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</div>
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<!-- Related Articles -->
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<div v-if="related?.length" class="mt-6">
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<h3 class="mb-3 text-sm font-semibold text-gray-900">Related Articles</h3>
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<Link
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v-for="item in related"
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:key="item.id"
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:href="route('escalated.customer.kb.show', item.slug)"
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class="block rounded-lg border border-gray-200 bg-white px-4 py-3 text-sm text-gray-700 transition-colors hover:border-gray-300 hover:bg-gray-50"
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>
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{{ item.title }}
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</Link>
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</div>
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</div>
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</div>
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</EscalatedLayout>
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</template>
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@@ -0,0 +1,151 @@
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<script setup>
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import EscalatedLayout from '../../../components/EscalatedLayout.vue';
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import { router, Link } from '@inertiajs/vue3';
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import { ref, watch } from 'vue';
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const props = defineProps({
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categories: Array,
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articles: Object,
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filters: Object,
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});
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const search = ref(props.filters?.search || '');
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const selectedCategory = ref(props.filters?.category || '');
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let debounceTimer;
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function applyFilters() {
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clearTimeout(debounceTimer);
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debounceTimer = setTimeout(() => {
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router.get(
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route('escalated.customer.kb.index'),
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{
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search: search.value || undefined,
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category: selectedCategory.value || undefined,
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},
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{ preserveState: true, preserveScroll: true },
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);
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}, 300);
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}
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watch([search, selectedCategory], applyFilters);
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</script>
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<template>
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<EscalatedLayout title="Knowledge Base">
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<!-- Search -->
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<div class="mb-8 text-center">
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<h1 class="mb-3 text-2xl font-bold text-gray-900">How can we help you?</h1>
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<div class="mx-auto max-w-lg">
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<input
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v-model="search"
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type="text"
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placeholder="Search articles..."
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class="w-full rounded-lg border border-gray-300 bg-white px-4 py-3 text-sm text-gray-900 shadow-sm placeholder-gray-400 focus:border-indigo-500 focus:outline-none focus:ring-2 focus:ring-indigo-500/20"
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/>
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</div>
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</div>
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|
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<!-- Categories -->
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<div v-if="categories?.length && !search" class="mb-8 grid grid-cols-1 gap-4 sm:grid-cols-2 lg:grid-cols-3">
|
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<button
|
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v-for="cat in categories"
|
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:key="cat.id"
|
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:class="[
|
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'rounded-lg border p-5 text-left transition-all',
|
|
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|
+
selectedCategory == cat.id
|
|
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|
+
? 'border-indigo-500 bg-indigo-50 shadow-sm'
|
|
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|
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: 'border-gray-200 bg-white hover:border-gray-300 hover:shadow-sm',
|
|
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|
+
]"
|
|
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|
+
@click="selectedCategory = selectedCategory == cat.id ? '' : cat.id"
|
|
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|
+
>
|
|
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|
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<div class="flex items-center gap-3">
|
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<div
|
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:class="[
|
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'flex h-10 w-10 items-center justify-center rounded-lg',
|
|
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|
+
selectedCategory == cat.id ? 'bg-indigo-100' : 'bg-gray-100',
|
|
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+
]"
|
|
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+
>
|
|
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<svg
|
|
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+
:class="['h-5 w-5', selectedCategory == cat.id ? 'text-indigo-600' : 'text-gray-500']"
|
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|
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fill="none"
|
|
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|
+
stroke="currentColor"
|
|
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|
+
stroke-width="1.5"
|
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viewBox="0 0 24 24"
|
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|
+
>
|
|
75
|
+
<path
|
|
76
|
+
stroke-linecap="round"
|
|
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|
+
stroke-linejoin="round"
|
|
78
|
+
d="M2.25 12.75V12A2.25 2.25 0 014.5 9.75h15A2.25 2.25 0 0121.75 12v.75m-8.69-6.44l-2.12-2.12a1.5 1.5 0 00-1.061-.44H4.5A2.25 2.25 0 002.25 6v12a2.25 2.25 0 002.25 2.25h15A2.25 2.25 0 0021.75 18V9a2.25 2.25 0 00-2.25-2.25h-5.379a1.5 1.5 0 01-1.06-.44z"
|
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+
/>
|
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</svg>
|
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+
</div>
|
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+
<div>
|
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|
+
<h3
|
|
84
|
+
:class="[
|
|
85
|
+
'text-sm font-semibold',
|
|
86
|
+
selectedCategory == cat.id ? 'text-indigo-900' : 'text-gray-900',
|
|
87
|
+
]"
|
|
88
|
+
>
|
|
89
|
+
{{ cat.name }}
|
|
90
|
+
</h3>
|
|
91
|
+
<p class="text-xs text-gray-500">{{ cat.articles_count }} articles</p>
|
|
92
|
+
</div>
|
|
93
|
+
</div>
|
|
94
|
+
<p v-if="cat.description" class="mt-2 text-xs text-gray-500">{{ cat.description }}</p>
|
|
95
|
+
</button>
|
|
96
|
+
</div>
|
|
97
|
+
|
|
98
|
+
<!-- Articles -->
|
|
99
|
+
<div class="space-y-3">
|
|
100
|
+
<Link
|
|
101
|
+
v-for="article in articles.data"
|
|
102
|
+
:key="article.id"
|
|
103
|
+
:href="route('escalated.customer.kb.show', article.slug)"
|
|
104
|
+
class="block rounded-lg border border-gray-200 bg-white p-4 transition-all hover:border-gray-300 hover:shadow-sm"
|
|
105
|
+
>
|
|
106
|
+
<h3 class="text-sm font-semibold text-gray-900">{{ article.title }}</h3>
|
|
107
|
+
<div class="mt-1 flex items-center gap-3 text-xs text-gray-500">
|
|
108
|
+
<span v-if="article.category">{{ article.category.name }}</span>
|
|
109
|
+
<span>{{ article.view_count }} views</span>
|
|
110
|
+
</div>
|
|
111
|
+
</Link>
|
|
112
|
+
</div>
|
|
113
|
+
|
|
114
|
+
<div v-if="!articles.data?.length" class="py-12 text-center">
|
|
115
|
+
<svg
|
|
116
|
+
class="mx-auto mb-3 h-10 w-10 text-gray-300"
|
|
117
|
+
fill="none"
|
|
118
|
+
stroke="currentColor"
|
|
119
|
+
stroke-width="1.5"
|
|
120
|
+
viewBox="0 0 24 24"
|
|
121
|
+
>
|
|
122
|
+
<path
|
|
123
|
+
stroke-linecap="round"
|
|
124
|
+
stroke-linejoin="round"
|
|
125
|
+
d="M19.5 14.25v-2.625a3.375 3.375 0 00-3.375-3.375h-1.5A1.125 1.125 0 0113.5 7.125v-1.5a3.375 3.375 0 00-3.375-3.375H8.25m0 12.75h7.5m-7.5 3H12M10.5 2.25H5.625c-.621 0-1.125.504-1.125 1.125v17.25c0 .621.504 1.125 1.125 1.125h12.75c.621 0 1.125-.504 1.125-1.125V11.25a9 9 0 00-9-9z"
|
|
126
|
+
/>
|
|
127
|
+
</svg>
|
|
128
|
+
<p class="text-sm text-gray-500">No articles found.</p>
|
|
129
|
+
</div>
|
|
130
|
+
|
|
131
|
+
<!-- Pagination -->
|
|
132
|
+
<div v-if="articles.links && articles.last_page > 1" class="mt-6 flex items-center justify-center gap-1">
|
|
133
|
+
<Link
|
|
134
|
+
v-for="link in articles.links"
|
|
135
|
+
:key="link.label"
|
|
136
|
+
:href="link.url || '#'"
|
|
137
|
+
:class="[
|
|
138
|
+
'rounded-lg px-3 py-1.5 text-sm transition-colors',
|
|
139
|
+
link.active
|
|
140
|
+
? 'bg-indigo-600 text-white'
|
|
141
|
+
: link.url
|
|
142
|
+
? 'border border-gray-200 text-gray-600 hover:bg-gray-50'
|
|
143
|
+
: 'cursor-default text-gray-300',
|
|
144
|
+
]"
|
|
145
|
+
preserve-scroll
|
|
146
|
+
>
|
|
147
|
+
<!-- eslint-disable-next-line vue/no-v-html --><span v-html="link.label" />
|
|
148
|
+
</Link>
|
|
149
|
+
</div>
|
|
150
|
+
</EscalatedLayout>
|
|
151
|
+
</template>
|
|
@@ -1,63 +1,69 @@
|
|
|
1
|
-
<script setup>
|
|
2
|
-
import EscalatedLayout from '../../components/EscalatedLayout.vue';
|
|
3
|
-
import StatusBadge from '../../components/StatusBadge.vue';
|
|
4
|
-
import PriorityBadge from '../../components/PriorityBadge.vue';
|
|
5
|
-
import ReplyThread from '../../components/ReplyThread.vue';
|
|
6
|
-
import ReplyComposer from '../../components/ReplyComposer.vue';
|
|
7
|
-
import AttachmentList from '../../components/AttachmentList.vue';
|
|
8
|
-
import SatisfactionRating from '../../components/SatisfactionRating.vue';
|
|
9
|
-
import { router, usePage } from '@inertiajs/vue3';
|
|
10
|
-
|
|
11
|
-
const props = defineProps({ ticket: Object });
|
|
12
|
-
const page = usePage();
|
|
13
|
-
|
|
14
|
-
const isResolved = ['resolved', 'closed'].includes(props.ticket.status);
|
|
15
|
-
|
|
16
|
-
function closeTicket() {
|
|
17
|
-
router.post(route('escalated.customer.tickets.close', props.ticket.reference));
|
|
18
|
-
}
|
|
19
|
-
|
|
20
|
-
function reopenTicket() {
|
|
21
|
-
router.post(route('escalated.customer.tickets.reopen', props.ticket.reference));
|
|
22
|
-
}
|
|
23
|
-
</script>
|
|
24
|
-
|
|
25
|
-
<template>
|
|
26
|
-
<EscalatedLayout :title="ticket.subject">
|
|
27
|
-
<div class="mb-4 flex flex-wrap items-center gap-3">
|
|
28
|
-
<span class="text-sm font-medium text-neutral-500">{{ ticket.reference }}</span>
|
|
29
|
-
<StatusBadge :status="ticket.status" />
|
|
30
|
-
<PriorityBadge :priority="ticket.priority" />
|
|
31
|
-
<span v-if="ticket.department" class="text-sm text-neutral-500">{{ ticket.department.name }}</span>
|
|
32
|
-
<div class="ml-auto flex gap-2">
|
|
33
|
-
<button
|
|
34
|
-
|
|
35
|
-
|
|
36
|
-
|
|
37
|
-
|
|
38
|
-
|
|
39
|
-
|
|
40
|
-
|
|
41
|
-
|
|
42
|
-
|
|
43
|
-
|
|
44
|
-
|
|
45
|
-
|
|
46
|
-
|
|
47
|
-
|
|
48
|
-
|
|
49
|
-
|
|
50
|
-
|
|
51
|
-
|
|
52
|
-
|
|
53
|
-
|
|
54
|
-
|
|
55
|
-
|
|
56
|
-
|
|
57
|
-
|
|
58
|
-
|
|
59
|
-
|
|
60
|
-
|
|
61
|
-
|
|
62
|
-
|
|
63
|
-
</
|
|
1
|
+
<script setup>
|
|
2
|
+
import EscalatedLayout from '../../components/EscalatedLayout.vue';
|
|
3
|
+
import StatusBadge from '../../components/StatusBadge.vue';
|
|
4
|
+
import PriorityBadge from '../../components/PriorityBadge.vue';
|
|
5
|
+
import ReplyThread from '../../components/ReplyThread.vue';
|
|
6
|
+
import ReplyComposer from '../../components/ReplyComposer.vue';
|
|
7
|
+
import AttachmentList from '../../components/AttachmentList.vue';
|
|
8
|
+
import SatisfactionRating from '../../components/SatisfactionRating.vue';
|
|
9
|
+
import { router, usePage } from '@inertiajs/vue3';
|
|
10
|
+
|
|
11
|
+
const props = defineProps({ ticket: Object });
|
|
12
|
+
const page = usePage();
|
|
13
|
+
|
|
14
|
+
const isResolved = ['resolved', 'closed'].includes(props.ticket.status);
|
|
15
|
+
|
|
16
|
+
function closeTicket() {
|
|
17
|
+
router.post(route('escalated.customer.tickets.close', props.ticket.reference));
|
|
18
|
+
}
|
|
19
|
+
|
|
20
|
+
function reopenTicket() {
|
|
21
|
+
router.post(route('escalated.customer.tickets.reopen', props.ticket.reference));
|
|
22
|
+
}
|
|
23
|
+
</script>
|
|
24
|
+
|
|
25
|
+
<template>
|
|
26
|
+
<EscalatedLayout :title="ticket.subject">
|
|
27
|
+
<div class="mb-4 flex flex-wrap items-center gap-3">
|
|
28
|
+
<span class="text-sm font-medium text-neutral-500">{{ ticket.reference }}</span>
|
|
29
|
+
<StatusBadge :status="ticket.status" />
|
|
30
|
+
<PriorityBadge :priority="ticket.priority" />
|
|
31
|
+
<span v-if="ticket.department" class="text-sm text-neutral-500">{{ ticket.department.name }}</span>
|
|
32
|
+
<div class="ml-auto flex gap-2">
|
|
33
|
+
<button
|
|
34
|
+
v-if="ticket.status === 'resolved' || ticket.status === 'closed'"
|
|
35
|
+
class="rounded-lg border border-gray-300 px-3 py-1.5 text-sm text-gray-700 hover:bg-gray-50"
|
|
36
|
+
@click="reopenTicket"
|
|
37
|
+
>
|
|
38
|
+
Reopen
|
|
39
|
+
</button>
|
|
40
|
+
<button
|
|
41
|
+
v-if="ticket.status !== 'closed' && ticket.status !== 'resolved'"
|
|
42
|
+
class="rounded-lg border border-red-300 px-3 py-1.5 text-sm text-red-600 hover:bg-red-50"
|
|
43
|
+
@click="closeTicket"
|
|
44
|
+
>
|
|
45
|
+
Close Ticket
|
|
46
|
+
</button>
|
|
47
|
+
</div>
|
|
48
|
+
</div>
|
|
49
|
+
|
|
50
|
+
<!-- CSAT Rating -->
|
|
51
|
+
<SatisfactionRating
|
|
52
|
+
v-if="isResolved && !ticket.satisfaction_rating"
|
|
53
|
+
:action="route('escalated.customer.tickets.rate', ticket.reference)"
|
|
54
|
+
/>
|
|
55
|
+
|
|
56
|
+
<div class="mb-6 rounded-lg border border-gray-200 bg-white p-4">
|
|
57
|
+
<p class="whitespace-pre-wrap text-sm text-gray-700">{{ ticket.description }}</p>
|
|
58
|
+
<AttachmentList v-if="ticket.attachments?.length" :attachments="ticket.attachments" class="mt-3" />
|
|
59
|
+
</div>
|
|
60
|
+
<div class="mb-6">
|
|
61
|
+
<h2 class="mb-4 text-lg font-semibold text-gray-900">Replies</h2>
|
|
62
|
+
<ReplyThread :replies="ticket.replies || []" :current-user-id="page.props.auth?.user?.id" />
|
|
63
|
+
</div>
|
|
64
|
+
<div v-if="ticket.status !== 'closed'" class="rounded-lg border border-gray-200 bg-white p-4">
|
|
65
|
+
<h2 class="mb-4 text-lg font-semibold text-gray-900">Reply</h2>
|
|
66
|
+
<ReplyComposer :action="route('escalated.customer.tickets.reply', ticket.reference)" />
|
|
67
|
+
</div>
|
|
68
|
+
</EscalatedLayout>
|
|
69
|
+
</template>
|
|
@@ -3,7 +3,7 @@ import EscalatedLayout from '../../components/EscalatedLayout.vue';
|
|
|
3
3
|
import FileDropzone from '../../components/FileDropzone.vue';
|
|
4
4
|
import { useForm, Link } from '@inertiajs/vue3';
|
|
5
5
|
|
|
6
|
-
|
|
6
|
+
defineProps({
|
|
7
7
|
departments: Array,
|
|
8
8
|
priorities: Array,
|
|
9
9
|
});
|
|
@@ -34,34 +34,56 @@ function submit() {
|
|
|
34
34
|
</Link>
|
|
35
35
|
</div>
|
|
36
36
|
|
|
37
|
-
<form
|
|
37
|
+
<form class="space-y-5 rounded-lg border border-gray-200 bg-white p-6" @submit.prevent="submit">
|
|
38
38
|
<div class="grid grid-cols-2 gap-4">
|
|
39
39
|
<div>
|
|
40
40
|
<label class="block text-sm font-medium text-gray-700">Your Name</label>
|
|
41
|
-
<input
|
|
42
|
-
|
|
43
|
-
|
|
41
|
+
<input
|
|
42
|
+
v-model="form.guest_name"
|
|
43
|
+
type="text"
|
|
44
|
+
required
|
|
45
|
+
class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500"
|
|
46
|
+
/>
|
|
47
|
+
<div v-if="form.errors.guest_name" class="mt-1 text-sm text-red-600">
|
|
48
|
+
{{ form.errors.guest_name }}
|
|
49
|
+
</div>
|
|
44
50
|
</div>
|
|
45
51
|
<div>
|
|
46
52
|
<label class="block text-sm font-medium text-gray-700">Email Address</label>
|
|
47
|
-
<input
|
|
48
|
-
|
|
49
|
-
|
|
53
|
+
<input
|
|
54
|
+
v-model="form.guest_email"
|
|
55
|
+
type="email"
|
|
56
|
+
required
|
|
57
|
+
class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500"
|
|
58
|
+
/>
|
|
59
|
+
<div v-if="form.errors.guest_email" class="mt-1 text-sm text-red-600">
|
|
60
|
+
{{ form.errors.guest_email }}
|
|
61
|
+
</div>
|
|
50
62
|
</div>
|
|
51
63
|
</div>
|
|
52
64
|
|
|
53
65
|
<div>
|
|
54
66
|
<label class="block text-sm font-medium text-gray-700">Subject</label>
|
|
55
|
-
<input
|
|
56
|
-
|
|
67
|
+
<input
|
|
68
|
+
v-model="form.subject"
|
|
69
|
+
type="text"
|
|
70
|
+
required
|
|
71
|
+
class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500"
|
|
72
|
+
/>
|
|
57
73
|
<div v-if="form.errors.subject" class="mt-1 text-sm text-red-600">{{ form.errors.subject }}</div>
|
|
58
74
|
</div>
|
|
59
75
|
|
|
60
76
|
<div>
|
|
61
77
|
<label class="block text-sm font-medium text-gray-700">Description</label>
|
|
62
|
-
<textarea
|
|
63
|
-
|
|
64
|
-
|
|
78
|
+
<textarea
|
|
79
|
+
v-model="form.description"
|
|
80
|
+
rows="6"
|
|
81
|
+
required
|
|
82
|
+
class="mt-1 w-full rounded-lg border-gray-300 shadow-sm focus:border-indigo-500 focus:ring-indigo-500"
|
|
83
|
+
></textarea>
|
|
84
|
+
<div v-if="form.errors.description" class="mt-1 text-sm text-red-600">
|
|
85
|
+
{{ form.errors.description }}
|
|
86
|
+
</div>
|
|
65
87
|
</div>
|
|
66
88
|
|
|
67
89
|
<div class="grid grid-cols-2 gap-4">
|
|
@@ -86,8 +108,11 @@ function submit() {
|
|
|
86
108
|
</div>
|
|
87
109
|
|
|
88
110
|
<div class="flex justify-end">
|
|
89
|
-
<button
|
|
90
|
-
|
|
111
|
+
<button
|
|
112
|
+
type="submit"
|
|
113
|
+
:disabled="form.processing"
|
|
114
|
+
class="rounded-lg bg-indigo-600 px-6 py-2 text-sm font-medium text-white hover:bg-indigo-700 disabled:opacity-50"
|
|
115
|
+
>
|
|
91
116
|
{{ form.processing ? 'Submitting...' : 'Submit Ticket' }}
|
|
92
117
|
</button>
|
|
93
118
|
</div>
|