@escalated-dev/escalated 0.6.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (187) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +125 -2
  3. package/package.json +40 -5
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -0
  6. package/src/components/ActivityTimeline.vue +83 -66
  7. package/src/components/AdminDashboard.stories.js +1423 -0
  8. package/src/components/AgentLoadIndicator.stories.js +37 -0
  9. package/src/components/AgentLoadIndicator.vue +49 -0
  10. package/src/components/AgentPerformanceCard.vue +44 -0
  11. package/src/components/ArticleEditor.vue +82 -0
  12. package/src/components/AssigneeSelect.vue +37 -23
  13. package/src/components/AttachmentList.vue +65 -37
  14. package/src/components/AuditLogEntry.vue +95 -0
  15. package/src/components/BulkActionBar.vue +166 -97
  16. package/src/components/CategoryTree.vue +89 -0
  17. package/src/components/ChartWidget.vue +46 -0
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -0
  24. package/src/components/CollisionWarning.vue +68 -0
  25. package/src/components/ConditionalFieldRules.vue +135 -0
  26. package/src/components/ContextPanel.vue +66 -0
  27. package/src/components/ContextPanelSection.vue +65 -0
  28. package/src/components/CustomFieldRenderer.vue +159 -0
  29. package/src/components/EscalatedLayout.vue +424 -70
  30. package/src/components/FileDropzone.vue +57 -41
  31. package/src/components/FollowButton.stories.js +30 -0
  32. package/src/components/FollowButton.vue +88 -63
  33. package/src/components/KeyboardShortcutHelp.vue +213 -123
  34. package/src/components/KnowledgePanel.vue +122 -0
  35. package/src/components/KpiCard.stories.js +32 -0
  36. package/src/components/KpiCard.vue +88 -0
  37. package/src/components/MacroDropdown.vue +150 -90
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -0
  43. package/src/components/PinnedNotes.vue +129 -90
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +138 -28
  46. package/src/components/PriorityBadge.stories.js +33 -0
  47. package/src/components/PriorityBadge.vue +46 -39
  48. package/src/components/QuickFilters.vue +65 -49
  49. package/src/components/ReplyComposer.vue +207 -30
  50. package/src/components/ReplyThread.vue +111 -21
  51. package/src/components/ReportChart.vue +395 -0
  52. package/src/components/ReportExportButton.vue +108 -0
  53. package/src/components/SatisfactionRating.vue +180 -128
  54. package/src/components/SaveViewDialog.vue +172 -0
  55. package/src/components/SavedViewSidebar.vue +208 -0
  56. package/src/components/ScheduleEditor.vue +104 -0
  57. package/src/components/SideConversation.vue +165 -0
  58. package/src/components/SideConversationList.vue +147 -0
  59. package/src/components/SkillTagManager.vue +79 -0
  60. package/src/components/SlaComplianceChart.vue +46 -0
  61. package/src/components/SlaTimer.stories.js +35 -0
  62. package/src/components/SlaTimer.vue +62 -49
  63. package/src/components/SnoozeButton.vue +247 -0
  64. package/src/components/StatsCard.stories.js +24 -0
  65. package/src/components/StatsCard.vue +18 -6
  66. package/src/components/StatusBadge.stories.js +53 -0
  67. package/src/components/StatusBadge.vue +78 -46
  68. package/src/components/TagSelect.vue +84 -53
  69. package/src/components/TicketFilters.vue +247 -46
  70. package/src/components/TicketLinkPanel.vue +193 -0
  71. package/src/components/TicketList.vue +536 -74
  72. package/src/components/TicketMergeDialog.vue +157 -0
  73. package/src/components/TicketSidebar.vue +167 -99
  74. package/src/components/TicketSplitDialog.vue +98 -0
  75. package/src/components/TicketTypeSelector.vue +21 -0
  76. package/src/components/TotpInput.stories.js +9 -0
  77. package/src/components/TotpInput.vue +81 -0
  78. package/src/components/TwoFactorSetup.vue +113 -0
  79. package/src/components/VariableTokenInput.vue +111 -0
  80. package/src/components/WorkflowActionConfig.vue +287 -0
  81. package/src/components/WorkflowActionList.vue +350 -0
  82. package/src/components/WorkflowConditionBuilder.vue +265 -0
  83. package/src/components/WorkflowTriggerSelector.vue +125 -0
  84. package/src/composables/useChat.js +187 -0
  85. package/src/composables/useDebouncedSearch.js +38 -0
  86. package/src/composables/useI18n.js +80 -80
  87. package/src/composables/useKeyboardShortcuts.js +46 -46
  88. package/src/composables/useMentions.js +134 -0
  89. package/src/composables/usePluginExtensions.js +159 -67
  90. package/src/composables/usePluginHooks.js +65 -0
  91. package/src/composables/useRealtime.js +182 -0
  92. package/src/defineEscalatedPlugin.js +76 -50
  93. package/src/index.js +77 -28
  94. package/src/locales/ar.json +727 -0
  95. package/src/locales/de.json +678 -430
  96. package/src/locales/en.json +717 -430
  97. package/src/locales/es.json +679 -430
  98. package/src/locales/fr.json +680 -431
  99. package/src/locales/index.js +12 -2
  100. package/src/locales/it.json +727 -0
  101. package/src/locales/ja.json +727 -0
  102. package/src/locales/ko.json +727 -0
  103. package/src/locales/nl.json +727 -0
  104. package/src/locales/pl.json +727 -0
  105. package/src/locales/pt-BR.json +727 -0
  106. package/src/locales/ru.json +727 -0
  107. package/src/locales/tr.json +727 -0
  108. package/src/locales/zh-CN.json +727 -0
  109. package/src/pages/Admin/ApiTokens/Index.vue +381 -217
  110. package/src/pages/Admin/AuditLog/Index.vue +154 -0
  111. package/src/pages/Admin/BusinessHours/Form.vue +172 -0
  112. package/src/pages/Admin/BusinessHours/Index.vue +113 -0
  113. package/src/pages/Admin/CannedResponses/Index.vue +82 -25
  114. package/src/pages/Admin/Capacity/Index.vue +134 -0
  115. package/src/pages/Admin/CustomFields/Form.vue +195 -0
  116. package/src/pages/Admin/CustomFields/Index.vue +134 -0
  117. package/src/pages/Admin/CustomObjects/Form.vue +202 -0
  118. package/src/pages/Admin/CustomObjects/Index.vue +127 -0
  119. package/src/pages/Admin/CustomObjects/Records.vue +228 -0
  120. package/src/pages/Admin/Departments/Form.vue +35 -11
  121. package/src/pages/Admin/Departments/Index.vue +74 -21
  122. package/src/pages/Admin/EscalationRules/Form.vue +86 -25
  123. package/src/pages/Admin/EscalationRules/Index.vue +158 -37
  124. package/src/pages/Admin/Import/Connect.vue +95 -0
  125. package/src/pages/Admin/Import/Index.vue +102 -0
  126. package/src/pages/Admin/Import/Mapping.vue +110 -0
  127. package/src/pages/Admin/Import/Progress.vue +153 -0
  128. package/src/pages/Admin/Import/Review.vue +76 -0
  129. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -0
  130. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -0
  131. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -0
  132. package/src/pages/Admin/Macros/Index.vue +448 -287
  133. package/src/pages/Admin/Plugins/Index.vue +327 -197
  134. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  135. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -0
  136. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  137. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  138. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  139. package/src/pages/Admin/Reports/CsatReport.vue +127 -0
  140. package/src/pages/Admin/Reports/Dashboard.vue +226 -0
  141. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  142. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  143. package/src/pages/Admin/Reports/SlaReport.vue +162 -0
  144. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  145. package/src/pages/Admin/Reports.vue +206 -101
  146. package/src/pages/Admin/Roles/Form.vue +71 -0
  147. package/src/pages/Admin/Roles/Index.vue +122 -0
  148. package/src/pages/Admin/Settings/CsatSettings.vue +165 -0
  149. package/src/pages/Admin/Settings/DataRetention.vue +182 -0
  150. package/src/pages/Admin/Settings/EmailSettings.vue +243 -0
  151. package/src/pages/Admin/Settings/Sandbox.vue +135 -0
  152. package/src/pages/Admin/Settings/SsoSettings.vue +218 -0
  153. package/src/pages/Admin/Settings/TwoFactor.vue +110 -0
  154. package/src/pages/Admin/Settings.vue +847 -99
  155. package/src/pages/Admin/Skills/Form.vue +53 -0
  156. package/src/pages/Admin/Skills/Index.vue +94 -0
  157. package/src/pages/Admin/SlaPolicies/Form.vue +62 -19
  158. package/src/pages/Admin/SlaPolicies/Index.vue +85 -23
  159. package/src/pages/Admin/Statuses/Form.vue +114 -0
  160. package/src/pages/Admin/Statuses/Index.vue +153 -0
  161. package/src/pages/Admin/Tags/Index.vue +121 -35
  162. package/src/pages/Admin/Tickets/Index.vue +96 -9
  163. package/src/pages/Admin/Tickets/Show.vue +130 -37
  164. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -0
  165. package/src/pages/Admin/Webhooks/Form.vue +110 -0
  166. package/src/pages/Admin/Webhooks/Index.vue +136 -0
  167. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  168. package/src/pages/Admin/Workflows/Index.vue +235 -0
  169. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  170. package/src/pages/Agent/Dashboard.vue +311 -186
  171. package/src/pages/Agent/TicketIndex.vue +80 -6
  172. package/src/pages/Agent/TicketShow.vue +399 -60
  173. package/src/pages/Customer/Create.vue +37 -10
  174. package/src/pages/Customer/Index.vue +9 -2
  175. package/src/pages/Customer/KnowledgeBase/Article.vue +129 -0
  176. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -0
  177. package/src/pages/Customer/Show.vue +69 -63
  178. package/src/pages/Guest/Create.vue +40 -15
  179. package/src/pages/Guest/Show.vue +124 -93
  180. package/src/plugin.js +111 -1
  181. package/src/utils/constants.js +30 -0
  182. package/src/utils/formatting.js +35 -0
  183. package/src/utils/mentionHighlight.js +24 -0
  184. package/src/utils/sanitizeHtml.js +78 -64
  185. package/src/widget/EscalatedWidget.vue +804 -0
  186. package/src/widget/index.js +254 -0
  187. package/src/pages/Admin/Plugins.vue +0 -129
@@ -0,0 +1,153 @@
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { Link, router } from '@inertiajs/vue3';
4
+ import { computed } from 'vue';
5
+
6
+ const props = defineProps({
7
+ statuses: Array,
8
+ categories: Array,
9
+ });
10
+
11
+ const categoryLabels = {
12
+ new: 'New',
13
+ open: 'Open',
14
+ pending: 'Pending',
15
+ on_hold: 'On-Hold',
16
+ solved: 'Solved',
17
+ };
18
+
19
+ const groupedStatuses = computed(() => {
20
+ const groups = {};
21
+ for (const cat of props.categories || []) {
22
+ groups[cat] = (props.statuses || []).filter((s) => s.category === cat);
23
+ }
24
+ return groups;
25
+ });
26
+
27
+ function destroy(id) {
28
+ if (confirm('Delete this status?')) {
29
+ router.delete(route('escalated.admin.statuses.destroy', id));
30
+ }
31
+ }
32
+ </script>
33
+
34
+ <template>
35
+ <EscalatedLayout title="Ticket Statuses">
36
+ <div class="mb-4 flex justify-end">
37
+ <Link
38
+ :href="route('escalated.admin.statuses.create')"
39
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
40
+ >
41
+ Add Status
42
+ </Link>
43
+ </div>
44
+
45
+ <div
46
+ v-if="!statuses?.length"
47
+ class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] px-4 py-12 text-center"
48
+ >
49
+ <svg
50
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
51
+ fill="none"
52
+ stroke="currentColor"
53
+ stroke-width="1.5"
54
+ viewBox="0 0 24 24"
55
+ >
56
+ <path
57
+ stroke-linecap="round"
58
+ stroke-linejoin="round"
59
+ d="M9 12.75L11.25 15 15 9.75M21 12a9 9 0 11-18 0 9 9 0 0118 0z"
60
+ />
61
+ </svg>
62
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No custom statuses yet</p>
63
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
64
+ Create sub-statuses to track ticket progress in detail
65
+ </p>
66
+ </div>
67
+
68
+ <div v-for="cat in categories" :key="cat" class="mb-6">
69
+ <h3 class="mb-2 text-sm font-semibold uppercase tracking-wider text-[var(--esc-panel-text-tertiary)]">
70
+ {{ categoryLabels[cat] || cat }}
71
+ </h3>
72
+ <div
73
+ class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]"
74
+ >
75
+ <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
76
+ <thead>
77
+ <tr class="bg-[var(--esc-panel-hover)]">
78
+ <th
79
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
80
+ >
81
+ Color
82
+ </th>
83
+ <th
84
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
85
+ >
86
+ Label
87
+ </th>
88
+ <th
89
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
90
+ >
91
+ Default
92
+ </th>
93
+ <th
94
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
95
+ >
96
+ Position
97
+ </th>
98
+ <th
99
+ class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
100
+ >
101
+ Actions
102
+ </th>
103
+ </tr>
104
+ </thead>
105
+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
106
+ <tr v-if="!groupedStatuses[cat]?.length">
107
+ <td colspan="5" class="px-4 py-6 text-center text-sm text-[var(--esc-panel-text-muted)]">
108
+ No statuses in this category
109
+ </td>
110
+ </tr>
111
+ <tr
112
+ v-for="status in groupedStatuses[cat]"
113
+ :key="status.id"
114
+ class="transition-colors hover:bg-[var(--esc-panel-hover)]"
115
+ >
116
+ <td class="px-4 py-3">
117
+ <span
118
+ class="inline-block h-4 w-4 rounded-full ring-1 ring-[var(--esc-panel-border-input)]"
119
+ :style="{ backgroundColor: status.color }"
120
+ ></span>
121
+ </td>
122
+ <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
123
+ {{ status.label }}
124
+ </td>
125
+ <td class="px-4 py-3 text-sm">
126
+ <span
127
+ v-if="status.is_default"
128
+ class="inline-flex items-center rounded-full bg-emerald-500/10 px-2 py-0.5 text-xs font-medium text-emerald-400 ring-1 ring-emerald-500/20"
129
+ >Default</span
130
+ >
131
+ <span v-else class="text-[var(--esc-panel-text-muted)]">-</span>
132
+ </td>
133
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
134
+ {{ status.position }}
135
+ </td>
136
+ <td class="px-4 py-3 text-right text-sm">
137
+ <Link
138
+ :href="route('escalated.admin.statuses.edit', status.id)"
139
+ class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
140
+ >
141
+ Edit
142
+ </Link>
143
+ <button class="ml-3 text-rose-400 hover:text-rose-300" @click="destroy(status.id)">
144
+ Delete
145
+ </button>
146
+ </td>
147
+ </tr>
148
+ </tbody>
149
+ </table>
150
+ </div>
151
+ </div>
152
+ </EscalatedLayout>
153
+ </template>
@@ -12,7 +12,10 @@ const form = useForm({ name: '', color: '#06b6d4' });
12
12
 
13
13
  function createTag() {
14
14
  form.post(route('escalated.admin.tags.store'), {
15
- onSuccess: () => { form.reset(); showForm.value = false; },
15
+ onSuccess: () => {
16
+ form.reset();
17
+ showForm.value = false;
18
+ },
16
19
  });
17
20
  }
18
21
 
@@ -24,7 +27,10 @@ function startEdit(tag) {
24
27
 
25
28
  function updateTag(id) {
26
29
  form.put(route('escalated.admin.tags.update', id), {
27
- onSuccess: () => { editingTag.value = null; form.reset(); },
30
+ onSuccess: () => {
31
+ editingTag.value = null;
32
+ form.reset();
33
+ },
28
34
  });
29
35
  }
30
36
 
@@ -38,64 +44,144 @@ function destroy(id) {
38
44
  <template>
39
45
  <EscalatedLayout title="Tags">
40
46
  <div class="mb-4 flex justify-end">
41
- <button @click="showForm = !showForm"
42
- :class="showForm
43
- ? 'rounded-lg border border-white/10 bg-white/[0.03] px-4 py-2 text-sm font-medium text-neutral-300 transition-colors hover:bg-white/[0.06]'
44
- : 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400'">
47
+ <button
48
+ :class="
49
+ showForm
50
+ ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-4 py-2 text-sm font-medium text-[var(--esc-panel-text-secondary)] transition-colors hover:bg-[var(--esc-panel-hover)]'
51
+ : 'rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]'
52
+ "
53
+ @click="showForm = !showForm"
54
+ >
45
55
  {{ showForm ? 'Cancel' : 'Add Tag' }}
46
56
  </button>
47
57
  </div>
48
- <form v-if="showForm" @submit.prevent="createTag" class="mb-6 flex items-end gap-3 rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4">
58
+ <form
59
+ v-if="showForm"
60
+ class="mb-6 flex items-end gap-3 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-4"
61
+ @submit.prevent="createTag"
62
+ >
49
63
  <div>
50
- <label class="block text-sm font-medium text-neutral-300">Name</label>
51
- <input v-model="form.name" type="text" required class="mt-1 rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
64
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
65
+ <input
66
+ v-model="form.name"
67
+ type="text"
68
+ required
69
+ class="mt-1 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
70
+ />
52
71
  </div>
53
72
  <div>
54
- <label class="block text-sm font-medium text-neutral-300">Color</label>
55
- <input v-model="form.color" type="color" class="mt-1 h-10 w-16 rounded-lg border border-white/10 bg-neutral-950" />
73
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Color</label>
74
+ <input
75
+ v-model="form.color"
76
+ type="color"
77
+ class="mt-1 h-10 w-16 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)]"
78
+ />
56
79
  </div>
57
- <button type="submit" :disabled="form.processing"
58
- class="rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400 disabled:opacity-50">
80
+ <button
81
+ type="submit"
82
+ :disabled="form.processing"
83
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
84
+ >
59
85
  Create
60
86
  </button>
61
87
  </form>
62
- <div class="overflow-hidden rounded-xl border border-white/[0.06] bg-neutral-900/60">
63
- <table class="min-w-full divide-y divide-white/[0.06]">
88
+ <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
89
+ <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
64
90
  <thead>
65
- <tr class="bg-white/[0.02]">
66
- <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Color</th>
67
- <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Name</th>
68
- <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Tickets</th>
69
- <th class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Actions</th>
91
+ <tr class="bg-[var(--esc-panel-hover)]">
92
+ <th
93
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
94
+ >
95
+ Color
96
+ </th>
97
+ <th
98
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
99
+ >
100
+ Name
101
+ </th>
102
+ <th
103
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
104
+ >
105
+ Tickets
106
+ </th>
107
+ <th
108
+ class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
109
+ >
110
+ Actions
111
+ </th>
70
112
  </tr>
71
113
  </thead>
72
- <tbody class="divide-y divide-white/[0.04]">
114
+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
73
115
  <tr v-if="!tags?.length">
74
116
  <td colspan="4" class="px-4 py-12 text-center">
75
- <svg class="mx-auto mb-3 h-8 w-8 text-neutral-700" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" d="M9.568 3H5.25A2.25 2.25 0 003 5.25v4.318c0 .597.237 1.17.659 1.591l9.581 9.581c.699.699 1.78.872 2.607.33a18.095 18.095 0 005.223-5.223c.542-.827.369-1.908-.33-2.607L11.16 3.66A2.25 2.25 0 009.568 3z M6 6h.008v.008H6V6z" /></svg>
76
- <p class="text-sm text-neutral-500">No tags yet</p>
77
- <p class="mt-1 text-xs text-neutral-600">Create tags to categorize and filter tickets</p>
117
+ <svg
118
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
119
+ fill="none"
120
+ stroke="currentColor"
121
+ stroke-width="1.5"
122
+ viewBox="0 0 24 24"
123
+ >
124
+ <path
125
+ stroke-linecap="round"
126
+ stroke-linejoin="round"
127
+ d="M9.568 3H5.25A2.25 2.25 0 003 5.25v4.318c0 .597.237 1.17.659 1.591l9.581 9.581c.699.699 1.78.872 2.607.33a18.095 18.095 0 005.223-5.223c.542-.827.369-1.908-.33-2.607L11.16 3.66A2.25 2.25 0 009.568 3z M6 6h.008v.008H6V6z"
128
+ />
129
+ </svg>
130
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No tags yet</p>
131
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
132
+ Create tags to categorize and filter tickets
133
+ </p>
78
134
  </td>
79
135
  </tr>
80
- <tr v-for="tag in tags" :key="tag.id" class="transition-colors hover:bg-white/[0.03]">
136
+ <tr v-for="tag in tags" :key="tag.id" class="transition-colors hover:bg-[var(--esc-panel-hover)]">
81
137
  <td class="px-4 py-3">
82
- <span class="inline-block h-4 w-4 rounded-full ring-1 ring-white/10" :style="{ backgroundColor: tag.color }"></span>
138
+ <span
139
+ class="inline-block h-4 w-4 rounded-full ring-1 ring-[var(--esc-panel-border-input)]"
140
+ :style="{ backgroundColor: tag.color }"
141
+ ></span>
83
142
  </td>
84
- <td class="px-4 py-3 text-sm font-medium text-neutral-200">
143
+ <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
85
144
  <template v-if="editingTag === tag.id">
86
- <form @submit.prevent="updateTag(tag.id)" class="flex items-center gap-2">
87
- <input v-model="form.name" type="text" required class="rounded-lg border border-white/10 bg-neutral-950 px-2 py-1 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
88
- <input v-model="form.color" type="color" class="h-8 w-10 rounded border border-white/10 bg-neutral-950" />
89
- <button type="submit" class="text-sm text-neutral-300 hover:text-white">Save</button>
90
- <button type="button" @click="editingTag = null" class="text-sm text-neutral-400 hover:text-neutral-300">Cancel</button>
145
+ <form class="flex items-center gap-2" @submit.prevent="updateTag(tag.id)">
146
+ <input
147
+ v-model="form.name"
148
+ type="text"
149
+ required
150
+ class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
151
+ />
152
+ <input
153
+ v-model="form.color"
154
+ type="color"
155
+ class="h-8 w-10 rounded border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)]"
156
+ />
157
+ <button
158
+ type="submit"
159
+ class="text-sm text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
160
+ >
161
+ Save
162
+ </button>
163
+ <button
164
+ type="button"
165
+ class="text-sm text-[var(--esc-panel-text-tertiary)] hover:text-[var(--esc-panel-text-secondary)]"
166
+ @click="editingTag = null"
167
+ >
168
+ Cancel
169
+ </button>
91
170
  </form>
92
171
  </template>
93
172
  <template v-else>{{ tag.name }}</template>
94
173
  </td>
95
- <td class="px-4 py-3 text-sm text-neutral-400">{{ tag.tickets_count }}</td>
174
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ tag.tickets_count }}</td>
96
175
  <td class="px-4 py-3 text-right text-sm">
97
- <button @click="startEdit(tag)" class="text-neutral-300 hover:text-white">Edit</button>
98
- <button @click="destroy(tag.id)" class="ml-3 text-rose-400 hover:text-rose-300">Delete</button>
176
+ <button
177
+ class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
178
+ @click="startEdit(tag)"
179
+ >
180
+ Edit
181
+ </button>
182
+ <button class="ml-3 text-rose-400 hover:text-rose-300" @click="destroy(tag.id)">
183
+ Delete
184
+ </button>
99
185
  </td>
100
186
  </tr>
101
187
  </tbody>
@@ -6,6 +6,12 @@ import TicketList from '../../../components/TicketList.vue';
6
6
  import TicketFilters from '../../../components/TicketFilters.vue';
7
7
  import QuickFilters from '../../../components/QuickFilters.vue';
8
8
  import BulkActionBar from '../../../components/BulkActionBar.vue';
9
+ import KeyboardShortcutHelp from '../../../components/KeyboardShortcutHelp.vue';
10
+ import PluginSlot from '../../../components/PluginSlot.vue';
11
+ import SavedViewSidebar from '../../../components/SavedViewSidebar.vue';
12
+ import SaveViewDialog from '../../../components/SaveViewDialog.vue';
13
+ import { useKeyboardShortcuts } from '../../../composables/useKeyboardShortcuts';
14
+ import { usePluginExtensions } from '../../../composables/usePluginExtensions';
9
15
 
10
16
  defineProps({
11
17
  tickets: Object,
@@ -13,27 +19,108 @@ defineProps({
13
19
  departments: Array,
14
20
  tags: Array,
15
21
  agents: Array,
22
+ savedViews: { type: Array, default: () => [] },
16
23
  });
17
24
 
18
25
  const page = usePage();
19
26
  const selectedIds = ref([]);
27
+ const ticketListRef = ref(null);
28
+ const showShortcutHelp = ref(false);
29
+ const showSaveDialog = ref(false);
30
+ const ticketFiltersRef = ref(null);
31
+
32
+ useKeyboardShortcuts({
33
+ j: () => {
34
+ ticketListRef.value?.moveDown();
35
+ },
36
+ k: () => {
37
+ ticketListRef.value?.moveUp();
38
+ },
39
+ x: () => {
40
+ ticketListRef.value?.toggleSelectFocused();
41
+ },
42
+ Enter: () => {
43
+ ticketListRef.value?.openFocused();
44
+ },
45
+ '?': () => {
46
+ showShortcutHelp.value = true;
47
+ },
48
+ });
49
+
50
+ const { getPageComponents } = usePluginExtensions();
20
51
 
21
52
  function applyQuickFilter(filter) {
22
53
  router.get(route('escalated.admin.tickets.index'), filter, { preserveState: true });
23
54
  }
55
+
56
+ function onViewSaved() {
57
+ router.reload({ only: ['savedViews'] });
58
+ }
24
59
  </script>
25
60
 
26
61
  <template>
27
62
  <EscalatedLayout title="All Tickets">
28
- <div class="mb-4">
29
- <QuickFilters :current-user-id="page.props.auth?.user?.id" @filter="applyQuickFilter" />
30
- </div>
31
- <div class="mb-6">
32
- <TicketFilters :filters="filters" :route="route('escalated.admin.tickets.index')" :departments="departments" :tags="tags" :agents="agents" show-assignee show-following />
63
+ <div class="flex gap-6">
64
+ <!-- Saved Views Sidebar -->
65
+ <aside v-if="savedViews && savedViews.length" class="hidden w-52 shrink-0 lg:block">
66
+ <div class="sticky top-4">
67
+ <h3 class="mb-2 px-3 text-xs font-semibold uppercase tracking-wider text-gray-400">Views</h3>
68
+ <SavedViewSidebar
69
+ :saved-views="savedViews"
70
+ :current-filters="filters"
71
+ :route="route('escalated.admin.tickets.index')"
72
+ />
73
+ </div>
74
+ </aside>
75
+
76
+ <!-- Main content -->
77
+ <div class="min-w-0 flex-1">
78
+ <div class="mb-4">
79
+ <QuickFilters :current-user-id="page.props.auth?.user?.id" @filter="applyQuickFilter" />
80
+ </div>
81
+ <PluginSlot
82
+ slot="ticket.list.before_filters"
83
+ :components="getPageComponents('ticket.list', 'before_filters')"
84
+ />
85
+ <div class="mb-6">
86
+ <TicketFilters
87
+ ref="ticketFiltersRef"
88
+ :filters="filters"
89
+ :route="route('escalated.admin.tickets.index')"
90
+ :departments="departments"
91
+ :tags="tags"
92
+ :agents="agents"
93
+ show-assignee
94
+ show-following
95
+ @save-view="showSaveDialog = true"
96
+ />
97
+ </div>
98
+ <TicketList
99
+ ref="ticketListRef"
100
+ v-model:selected-ids="selectedIds"
101
+ :tickets="tickets"
102
+ route-prefix="escalated.admin.tickets"
103
+ :columns="['reference', 'subject', 'requester', 'status', 'priority', 'assignee', 'updated']"
104
+ selectable
105
+ navigable
106
+ />
107
+ <BulkActionBar
108
+ :selected-ids="selectedIds"
109
+ :bulk-route="route('escalated.admin.tickets.bulk')"
110
+ :agents="agents"
111
+ :departments="departments"
112
+ @clear="selectedIds = []"
113
+ />
114
+ <PluginSlot slot="ticket.list.footer" :components="getPageComponents('ticket.list', 'footer')" />
115
+ </div>
33
116
  </div>
34
- <TicketList :tickets="tickets" route-prefix="escalated.admin.tickets" show-assignee
35
- selectable v-model:selected-ids="selectedIds" />
36
- <BulkActionBar :selected-ids="selectedIds" :bulk-route="route('escalated.admin.tickets.bulk')"
37
- :agents="agents" :departments="departments" @clear="selectedIds = []" />
117
+
118
+ <SaveViewDialog
119
+ :show="showSaveDialog"
120
+ :filters="ticketFiltersRef?.filterData || filters"
121
+ @close="showSaveDialog = false"
122
+ @saved="onViewSaved"
123
+ />
124
+ <KeyboardShortcutHelp v-model:show="showShortcutHelp" context="list" />
38
125
  </EscalatedLayout>
39
126
  </template>