@escalated-dev/escalated 0.6.0 → 0.7.1

package/src/components/TicketList.vue

@@ -1,31 +1,157 @@
 <script setup>
-import { inject, computed, ref } from 'vue';
+/* global localStorage */
+import { inject, computed, ref, watch } from 'vue';
 import StatusBadge from './StatusBadge.vue';
 import PriorityBadge from './PriorityBadge.vue';
 import { Link, router } from '@inertiajs/vue3';
+import { TICKET_TYPE_COLORS } from '../utils/constants';
+import { timeAgo, slaClass } from '../utils/formatting';
+
+const STORAGE_KEY = 'escalated-ticket-columns';
+
+const ALL_COLUMNS = [
+    { key: 'reference', label: 'Reference' },
+    { key: 'subject', label: 'Subject' },
+    { key: 'requester', label: 'Requester' },
+    { key: 'status', label: 'Status' },
+    { key: 'priority', label: 'Priority' },
+    { key: 'assignee', label: 'Assignee' },
+    { key: 'department', label: 'Department' },
+    { key: 'updated', label: 'Last Reply' },
+    { key: 'created', label: 'Created' },
+    { key: 'sla', label: 'SLA' },
+    { key: 'tags', label: 'Tags' },
+    { key: 'category', label: 'Category' },
+];
 
 const props = defineProps({
     tickets: { type: Object, required: true },
     routePrefix: { type: String, default: 'escalated.customer.tickets' },
+    /** @deprecated Use `columns` prop instead */
     showAssignee: { type: Boolean, default: false },
+    columns: {
+        type: Array,
+        default: () => ['reference', 'subject', 'requester', 'status', 'priority', 'updated'],
+    },
     selectable: { type: Boolean, default: false },
     selectedIds: { type: Array, default: () => [] },
     assignRoute: { type: String, default: '' },
+    navigable: { type: Boolean, default: false },
+    showLiveBadge: { type: Boolean, default: false },
 });
 
 const emit = defineEmits(['update:selectedIds']);
-const escDark = inject('esc-dark', computed(() => false));
+const escDark = inject(
+    'esc-dark',
+    computed(() => false),
+);
+const focusedIndex = ref(-1);
+const showColumnPicker = ref(false);
+
+// Resolve initial columns: merge prop with deprecated showAssignee, then override from localStorage
+function resolveDefaultColumns() {
+    const base = [...props.columns];
+    if (props.showAssignee && !base.includes('assignee')) {
+        const prioIdx = base.indexOf('priority');
+        if (prioIdx >= 0) {
+            base.splice(prioIdx + 1, 0, 'assignee');
+        } else {
+            base.push('assignee');
+        }
+    }
+    return base;
+}
+
+function loadSavedColumns() {
+    try {
+        const saved = localStorage.getItem(STORAGE_KEY);
+        if (saved) {
+            const parsed = JSON.parse(saved);
+            if (Array.isArray(parsed) && parsed.length > 0) return parsed;
+        }
+    } catch {
+        // ignore
+    }
+    return null;
+}
+
+const activeColumns = ref(loadSavedColumns() || resolveDefaultColumns());
+
+function saveColumns() {
+    try {
+        localStorage.setItem(STORAGE_KEY, JSON.stringify(activeColumns.value));
+    } catch {
+        // ignore
+    }
+}
+
+function toggleColumn(key) {
+    const idx = activeColumns.value.indexOf(key);
+    if (idx >= 0) {
+        if (activeColumns.value.length <= 1) return; // must keep at least one
+        activeColumns.value.splice(idx, 1);
+    } else {
+        activeColumns.value.push(key);
+    }
+    saveColumns();
+}
+
+function isColumnActive(key) {
+    return activeColumns.value.includes(key);
+}
+
+const visibleColumnDefs = computed(() => {
+    return ALL_COLUMNS.filter((c) => activeColumns.value.includes(c.key));
+});
+
+// Close column picker on outside click
+function onClickOutside(e) {
+    if (!e.target.closest('[data-column-picker]')) {
+        showColumnPicker.value = false;
+    }
+}
+
+watch(showColumnPicker, (val) => {
+    if (val) {
+        document.addEventListener('click', onClickOutside, true);
+    } else {
+        document.removeEventListener('click', onClickOutside, true);
+    }
+});
+
+function moveDown() {
+    if (!props.tickets.data?.length) return;
+    focusedIndex.value = Math.min(focusedIndex.value + 1, props.tickets.data.length - 1);
+}
+function moveUp() {
+    if (!props.tickets.data?.length) return;
+    focusedIndex.value = Math.max(focusedIndex.value - 1, 0);
+}
+function toggleSelectFocused() {
+    if (focusedIndex.value < 0 || !props.tickets.data?.length) return;
+    toggleOne(props.tickets.data[focusedIndex.value].id);
+}
+function openFocused() {
+    if (focusedIndex.value < 0 || !props.tickets.data?.length) return;
+    const ticket = props.tickets.data[focusedIndex.value];
+    router.visit(route(`${props.routePrefix}.show`, ticket.reference));
+}
+
+defineExpose({ moveDown, moveUp, toggleSelectFocused, openFocused });
 
 const allSelected = computed(() => {
     if (!props.tickets.data?.length) return false;
-    return props.tickets.data.every(t => props.selectedIds.includes(t.id));
+    return props.tickets.data.every((t) => props.selectedIds.includes(t.id));
 });
 
 function toggleAll() {
     if (allSelected.value) {
         emit('update:selectedIds', []);
     } else {
-        emit('update:selectedIds', props.tickets.data.map(t => t.id));
+        emit(
+            'update:selectedIds',
+            props.tickets.data.map((t) => t.id),
+        );
     }
 }
 
@@ -37,26 +163,31 @@ function toggleOne(id) {
     emit('update:selectedIds', ids);
 }
 
-function timeAgo(date) {
-    if (!date) return '';
-    const diff = Date.now() - new Date(date).getTime();
-    const mins = Math.floor(diff / 60000);
-    if (mins < 60) return `${mins}m ago`;
-    const hrs = Math.floor(mins / 60);
-    if (hrs < 24) return `${hrs}h ago`;
-    const days = Math.floor(hrs / 24);
-    return `${days}d ago`;
-}
-
-function slaClass(ticket) {
-    if (ticket.sla_first_response_breached || ticket.sla_resolution_breached) return 'bg-rose-500';
+function slaLabel(ticket) {
+    if (ticket.sla_first_response_breached || ticket.sla_resolution_breached) return 'Breached';
     if (ticket.first_response_due_at || ticket.resolution_due_at) {
         const due = ticket.resolution_due_at || ticket.first_response_due_at;
-        const mins = (new Date(due) - Date.now()) / 60000;
-        if (mins < 30) return 'bg-amber-500';
-        return 'bg-emerald-500';
+        const mins = Math.round((new Date(due) - Date.now()) / 60000);
+        if (mins < 0) return 'Overdue';
+        if (mins < 60) return `${mins}m left`;
+        const hrs = Math.floor(mins / 60);
+        if (hrs < 24) return `${hrs}h left`;
+        return `${Math.floor(hrs / 24)}d left`;
     }
-    return '';
+    return '—';
+}
+
+function ticketTypeLabel(type) {
+    const entry = TICKET_TYPE_COLORS[type];
+    if (!entry) return type || '—';
+    // Derive label from key
+    return type.charAt(0).toUpperCase() + type.slice(1);
+}
+
+function ticketTypeBadgeClass(type, dark) {
+    const entry = TICKET_TYPE_COLORS[type];
+    if (!entry) return '';
+    return dark ? entry.dark : entry.light;
 }
 
 function truncate(str, len = 60) {
@@ -65,9 +196,8 @@ function truncate(str, len = 60) {
 }
 
 const colCount = computed(() => {
-    let count = 5; // ref, subject, status, priority, created
+    let count = visibleColumnDefs.value.length;
     if (props.selectable) count++;
-    if (props.showAssignee) count++;
     return count;
 });
 </script>
@@ -78,53 +208,220 @@ const colCount = computed(() => {
         <table class="min-w-full divide-y divide-white/[0.06]">
             <thead>
                 <tr class="bg-white/[0.02]">
-                    <th v-if="selectable" class="w-10 px-3 py-3">
-                        <input type="checkbox" :checked="allSelected" @change="toggleAll"
-                               class="h-4 w-4 rounded border-white/20 bg-neutral-950 text-cyan-500 focus:ring-cyan-500/20" />
+                    <th v-if="selectable" scope="col" class="w-10 px-3 py-3">
+                        <input
+                            type="checkbox"
+                            :checked="allSelected"
+                            aria-label="Select all tickets"
+                            class="h-4 w-4 rounded border-white/20 bg-neutral-950 text-cyan-500 focus:ring-cyan-500/20"
+                            @change="toggleAll"
+                        />
+                    </th>
+                    <th
+                        v-for="col in visibleColumnDefs"
+                        :key="col.key"
+                        scope="col"
+                        class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500"
+                    >
+                        {{ col.label }}
+                    </th>
+                    <th scope="col" class="w-10 px-2 py-3 text-right">
+                        <div class="relative inline-block" data-column-picker>
+                            <button
+                                aria-label="Configure columns"
+                                :class="[
+                                    'inline-flex items-center justify-center h-7 w-7 rounded-md transition-colors',
+                                    'text-neutral-500 hover:text-neutral-300 hover:bg-white/[0.06]',
+                                ]"
+                                @click.stop="showColumnPicker = !showColumnPicker"
+                            >
+                                <svg
+                                    xmlns="http://www.w3.org/2000/svg"
+                                    class="h-4 w-4"
+                                    viewBox="0 0 20 20"
+                                    fill="currentColor"
+                                >
+                                    <path
+                                        fill-rule="evenodd"
+                                        d="M11.49 3.17c-.38-1.56-2.6-1.56-2.98 0a1.532 1.532 0 01-2.286.948c-1.372-.836-2.942.734-2.106 2.106.54.886.061 2.042-.947 2.287-1.561.379-1.561 2.6 0 2.978a1.532 1.532 0 01.947 2.287c-.836 1.372.734 2.942 2.106 2.106a1.532 1.532 0 012.287.947c.379 1.561 2.6 1.561 2.978 0a1.533 1.533 0 012.287-.947c1.372.836 2.942-.734 2.106-2.106a1.533 1.533 0 01.947-2.287c1.561-.379 1.561-2.6 0-2.978a1.532 1.532 0 01-.947-2.287c.836-1.372-.734-2.942-2.106-2.106a1.532 1.532 0 01-2.287-.947zM10 13a3 3 0 100-6 3 3 0 000 6z"
+                                        clip-rule="evenodd"
+                                    />
+                                </svg>
+                            </button>
+                            <div
+                                v-if="showColumnPicker"
+                                role="menu"
+                                aria-label="Column visibility"
+                                class="absolute right-0 top-full z-50 mt-1 w-48 rounded-lg border border-white/[0.08] bg-neutral-800 py-1 shadow-xl"
+                            >
+                                <label
+                                    v-for="col in ALL_COLUMNS"
+                                    :key="col.key"
+                                    role="menuitemcheckbox"
+                                    :aria-checked="isColumnActive(col.key)"
+                                    class="flex cursor-pointer items-center gap-2 px-3 py-1.5 text-sm text-neutral-300 hover:bg-white/[0.06]"
+                                >
+                                    <input
+                                        type="checkbox"
+                                        :checked="isColumnActive(col.key)"
+                                        class="h-3.5 w-3.5 rounded border-white/20 bg-neutral-900 text-cyan-500 focus:ring-cyan-500/20"
+                                        @change="toggleColumn(col.key)"
+                                    />
+                                    {{ col.label }}
+                                </label>
+                            </div>
+                        </div>
                     </th>
-                    <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Reference</th>
-                    <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Subject</th>
-                    <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Requester</th>
-                    <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Status</th>
-                    <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Priority</th>
-                    <th v-if="showAssignee" class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Assignee</th>
-                    <th class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-neutral-500">Last Reply</th>
                 </tr>
             </thead>
             <tbody class="divide-y divide-white/[0.04]">
-                <tr v-for="ticket in tickets.data" :key="ticket.id" class="group transition-colors hover:bg-white/[0.03]">
+                <tr
+                    v-for="(ticket, index) in tickets.data"
+                    :key="ticket.id"
+                    :class="[
+                        'group transition-colors',
+                        navigable && focusedIndex === index ? 'bg-white/[0.06]' : 'hover:bg-white/[0.03]',
+                    ]"
+                >
                     <td v-if="selectable" class="w-10 px-3 py-3">
-                        <input type="checkbox" :checked="selectedIds.includes(ticket.id)" @change="toggleOne(ticket.id)"
-                               class="h-4 w-4 rounded border-white/20 bg-neutral-950 text-cyan-500 focus:ring-cyan-500/20" />
+                        <input
+                            type="checkbox"
+                            :checked="selectedIds.includes(ticket.id)"
+                            aria-label="Select ticket"
+                            class="h-4 w-4 rounded border-white/20 bg-neutral-950 text-cyan-500 focus:ring-cyan-500/20"
+                            @change="toggleOne(ticket.id)"
+                        />
                     </td>
-                    <td class="whitespace-nowrap px-4 py-3 text-sm font-medium">
+                    <!-- reference -->
+                    <td v-if="isColumnActive('reference')" class="whitespace-nowrap px-4 py-3 text-sm font-medium">
                         <div class="flex items-center gap-2">
-                            <span v-if="slaClass(ticket)" :class="['h-2 w-2 shrink-0 rounded-full', slaClass(ticket)]"></span>
-                            <Link :href="route(`${routePrefix}.show`, ticket.reference)" class="text-white hover:text-neutral-300">
+                            <span
+                                v-if="slaClass(ticket)"
+                                :class="['h-2 w-2 shrink-0 rounded-full', slaClass(ticket)]"
+                            ></span>
+                            <Link
+                                :href="route(`${routePrefix}.show`, ticket.reference)"
+                                class="text-white hover:text-neutral-300"
+                            >
                                 {{ ticket.reference }}
                             </Link>
                         </div>
                     </td>
-                    <td class="px-4 py-3 text-sm text-neutral-300">{{ truncate(ticket.subject) }}</td>
-                    <td class="px-4 py-3 text-sm text-neutral-400">
+                    <!-- subject -->
+                    <td v-if="isColumnActive('subject')" class="px-4 py-3 text-sm text-neutral-300">
+                        {{ truncate(ticket.subject) }}
+                    </td>
+                    <!-- requester -->
+                    <td v-if="isColumnActive('requester')" class="px-4 py-3 text-sm text-neutral-400">
                         <div>{{ ticket.requester?.name || ticket.requester_name || 'Unknown' }}</div>
-                        <div class="truncate text-xs text-neutral-600" style="max-width: 150px">{{ ticket.requester?.email || ticket.requester_email || '' }}</div>
+                        <div class="truncate text-xs text-neutral-600" style="max-width: 150px">
+                            {{ ticket.requester?.email || ticket.requester_email || '' }}
+                        </div>
+                    </td>
+                    <!-- status -->
+                    <td v-if="isColumnActive('status')" class="px-4 py-3">
+                        <div class="flex items-center gap-1.5">
+                            <StatusBadge :status="ticket.status" />
+                            <span
+                                v-if="showLiveBadge && ticket.channel === 'chat' && ticket.status === 'live'"
+                                class="inline-flex items-center gap-1 rounded-full bg-emerald-500/15 px-1.5 py-0.5 text-[10px] font-semibold text-emerald-400 ring-1 ring-emerald-500/20"
+                            >
+                                <span class="h-1.5 w-1.5 animate-pulse rounded-full bg-emerald-400"></span>
+                                Live
+                            </span>
+                            <span
+                                v-if="ticket.snoozed_until && new Date(ticket.snoozed_until) > Date.now()"
+                                class="inline-flex items-center gap-1 rounded-full bg-amber-500/10 px-1.5 py-0.5 text-[10px] font-medium text-amber-400 ring-1 ring-amber-500/20"
+                                :title="'Snoozed until ' + new Date(ticket.snoozed_until).toLocaleString()"
+                            >
+                                <svg
+                                    xmlns="http://www.w3.org/2000/svg"
+                                    class="h-3 w-3"
+                                    viewBox="0 0 20 20"
+                                    fill="currentColor"
+                                >
+                                    <path
+                                        fill-rule="evenodd"
+                                        d="M10 18a8 8 0 100-16 8 8 0 000 16zm1-12a1 1 0 10-2 0v4a1 1 0 00.293.707l2.828 2.828a1 1 0 101.415-1.414L11 9.586V6z"
+                                        clip-rule="evenodd"
+                                    />
+                                </svg>
+                                Snoozed
+                            </span>
+                        </div>
+                    </td>
+                    <!-- priority -->
+                    <td v-if="isColumnActive('priority')" class="px-4 py-3">
+                        <PriorityBadge :priority="ticket.priority" />
                     </td>
-                    <td class="px-4 py-3"><StatusBadge :status="ticket.status" /></td>
-                    <td class="px-4 py-3"><PriorityBadge :priority="ticket.priority" /></td>
-                    <td v-if="showAssignee" class="px-4 py-3 text-sm text-neutral-500">
+                    <!-- assignee -->
+                    <td v-if="isColumnActive('assignee')" class="px-4 py-3 text-sm text-neutral-500">
                         {{ ticket.assignee?.name || 'Unassigned' }}
                     </td>
-                    <td class="whitespace-nowrap px-4 py-3 text-sm text-neutral-600">
+                    <!-- department -->
+                    <td v-if="isColumnActive('department')" class="px-4 py-3 text-sm text-neutral-500">
+                        {{ ticket.department?.name || '—' }}
+                    </td>
+                    <!-- updated (last reply) -->
+                    <td v-if="isColumnActive('updated')" class="whitespace-nowrap px-4 py-3 text-sm text-neutral-600">
                         <template v-if="ticket.latest_reply || ticket.last_reply_at">
-                            <div class="text-neutral-400">{{ timeAgo(ticket.latest_reply?.created_at || ticket.last_reply_at) }}</div>
-                            <div class="text-xs text-neutral-600">{{ ticket.latest_reply?.author?.name || ticket.last_reply_author || '' }}</div>
+                            <div class="text-neutral-400">
+                                {{ timeAgo(ticket.latest_reply?.created_at || ticket.last_reply_at) }}
+                            </div>
+                            <div class="text-xs text-neutral-600">
+                                {{ ticket.latest_reply?.author?.name || ticket.last_reply_author || '' }}
+                            </div>
                         </template>
                         <span v-else class="text-neutral-700">—</span>
                     </td>
+                    <!-- created -->
+                    <td v-if="isColumnActive('created')" class="whitespace-nowrap px-4 py-3 text-sm text-neutral-500">
+                        {{ timeAgo(ticket.created_at) }}
+                    </td>
+                    <!-- sla -->
+                    <td v-if="isColumnActive('sla')" class="px-4 py-3 text-sm">
+                        <span
+                            v-if="slaClass(ticket)"
+                            :class="[
+                                'inline-flex items-center gap-1.5 rounded-full px-2 py-0.5 text-xs font-medium text-white',
+                                slaClass(ticket),
+                            ]"
+                        >
+                            {{ slaLabel(ticket) }}
+                        </span>
+                        <span v-else class="text-neutral-700">—</span>
+                    </td>
+                    <!-- tags -->
+                    <td v-if="isColumnActive('tags')" class="px-4 py-3 text-sm">
+                        <div class="flex flex-wrap gap-1">
+                            <span
+                                v-for="tag in ticket.tags || []"
+                                :key="tag.id || tag"
+                                class="inline-block rounded-full bg-white/[0.06] px-2 py-0.5 text-xs text-neutral-400"
+                            >
+                                {{ tag.name || tag }}
+                            </span>
+                            <span v-if="!ticket.tags?.length" class="text-neutral-700">—</span>
+                        </div>
+                    </td>
+                    <!-- category (ticket type) -->
+                    <td v-if="isColumnActive('category')" class="px-4 py-3 text-sm">
+                        <span
+                            v-if="ticket.ticket_type"
+                            :class="[
+                                'inline-flex items-center rounded-full px-2 py-0.5 text-xs font-medium',
+                                ticketTypeBadgeClass(ticket.ticket_type, true),
+                            ]"
+                        >
+                            {{ ticketTypeLabel(ticket.ticket_type) }}
+                        </span>
+                        <span v-else class="text-neutral-700">—</span>
+                    </td>
+                    <!-- spacer for gear column -->
+                    <td class="w-10 px-2 py-3"></td>
                 </tr>
                 <tr v-if="!tickets.data?.length">
-                    <td :colspan="colCount" class="px-4 py-8 text-center text-sm text-neutral-600">
+                    <td :colspan="colCount + 1" class="px-4 py-8 text-center text-sm text-neutral-600">
                         No tickets found.
                     </td>
                 </tr>
@@ -137,53 +434,218 @@ const colCount = computed(() => {
         <table class="min-w-full divide-y divide-gray-200">
             <thead class="bg-gray-50">
                 <tr>
-                    <th v-if="selectable" class="w-10 px-3 py-3">
-                        <input type="checkbox" :checked="allSelected" @change="toggleAll"
-                               class="h-4 w-4 rounded border-gray-300 text-indigo-600 focus:ring-indigo-500" />
+                    <th v-if="selectable" scope="col" class="w-10 px-3 py-3">
+                        <input
+                            type="checkbox"
+                            :checked="allSelected"
+                            aria-label="Select all tickets"
+                            class="h-4 w-4 rounded border-gray-300 text-indigo-600 focus:ring-indigo-500"
+                            @change="toggleAll"
+                        />
+                    </th>
+                    <th
+                        v-for="col in visibleColumnDefs"
+                        :key="col.key"
+                        scope="col"
+                        class="px-4 py-3 text-left text-xs font-medium uppercase text-gray-500"
+                    >
+                        {{ col.label }}
+                    </th>
+                    <th scope="col" class="w-10 px-2 py-3 text-right">
+                        <div class="relative inline-block" data-column-picker>
+                            <button
+                                aria-label="Configure columns"
+                                :class="[
+                                    'inline-flex items-center justify-center h-7 w-7 rounded-md transition-colors',
+                                    'text-gray-400 hover:text-gray-600 hover:bg-gray-100',
+                                ]"
+                                @click.stop="showColumnPicker = !showColumnPicker"
+                            >
+                                <svg
+                                    xmlns="http://www.w3.org/2000/svg"
+                                    class="h-4 w-4"
+                                    viewBox="0 0 20 20"
+                                    fill="currentColor"
+                                >
+                                    <path
+                                        fill-rule="evenodd"
+                                        d="M11.49 3.17c-.38-1.56-2.6-1.56-2.98 0a1.532 1.532 0 01-2.286.948c-1.372-.836-2.942.734-2.106 2.106.54.886.061 2.042-.947 2.287-1.561.379-1.561 2.6 0 2.978a1.532 1.532 0 01.947 2.287c-.836 1.372.734 2.942 2.106 2.106a1.532 1.532 0 012.287.947c.379 1.561 2.6 1.561 2.978 0a1.533 1.533 0 012.287-.947c1.372.836 2.942-.734 2.106-2.106a1.533 1.533 0 01.947-2.287c1.561-.379 1.561-2.6 0-2.978a1.532 1.532 0 01-.947-2.287c.836-1.372-.734-2.942-2.106-2.106a1.532 1.532 0 01-2.287-.947zM10 13a3 3 0 100-6 3 3 0 000 6z"
+                                        clip-rule="evenodd"
+                                    />
+                                </svg>
+                            </button>
+                            <div
+                                v-if="showColumnPicker"
+                                role="menu"
+                                aria-label="Column visibility"
+                                class="absolute right-0 top-full z-50 mt-1 w-48 rounded-lg border border-gray-200 bg-white py-1 shadow-xl"
+                            >
+                                <label
+                                    v-for="col in ALL_COLUMNS"
+                                    :key="col.key"
+                                    role="menuitemcheckbox"
+                                    :aria-checked="isColumnActive(col.key)"
+                                    class="flex cursor-pointer items-center gap-2 px-3 py-1.5 text-sm text-gray-700 hover:bg-gray-50"
+                                >
+                                    <input
+                                        type="checkbox"
+                                        :checked="isColumnActive(col.key)"
+                                        class="h-3.5 w-3.5 rounded border-gray-300 text-indigo-600 focus:ring-indigo-500"
+                                        @change="toggleColumn(col.key)"
+                                    />
+                                    {{ col.label }}
+                                </label>
+                            </div>
+                        </div>
                     </th>
-                    <th class="px-4 py-3 text-left text-xs font-medium uppercase text-gray-500">Reference</th>
-                    <th class="px-4 py-3 text-left text-xs font-medium uppercase text-gray-500">Subject</th>
-                    <th class="px-4 py-3 text-left text-xs font-medium uppercase text-gray-500">Requester</th>
-                    <th class="px-4 py-3 text-left text-xs font-medium uppercase text-gray-500">Status</th>
-                    <th class="px-4 py-3 text-left text-xs font-medium uppercase text-gray-500">Priority</th>
-                    <th v-if="showAssignee" class="px-4 py-3 text-left text-xs font-medium uppercase text-gray-500">Assignee</th>
-                    <th class="px-4 py-3 text-left text-xs font-medium uppercase text-gray-500">Last Reply</th>
                 </tr>
             </thead>
             <tbody class="divide-y divide-gray-200">
-                <tr v-for="ticket in tickets.data" :key="ticket.id" class="group hover:bg-gray-50">
+                <tr
+                    v-for="(ticket, index) in tickets.data"
+                    :key="ticket.id"
+                    :class="['group', navigable && focusedIndex === index ? 'bg-indigo-50' : 'hover:bg-gray-50']"
+                >
                     <td v-if="selectable" class="w-10 px-3 py-3">
-                        <input type="checkbox" :checked="selectedIds.includes(ticket.id)" @change="toggleOne(ticket.id)"
-                               class="h-4 w-4 rounded border-gray-300 text-indigo-600 focus:ring-indigo-500" />
+                        <input
+                            type="checkbox"
+                            :checked="selectedIds.includes(ticket.id)"
+                            aria-label="Select ticket"
+                            class="h-4 w-4 rounded border-gray-300 text-indigo-600 focus:ring-indigo-500"
+                            @change="toggleOne(ticket.id)"
+                        />
                     </td>
-                    <td class="whitespace-nowrap px-4 py-3 text-sm font-medium text-gray-900">
+                    <!-- reference -->
+                    <td
+                        v-if="isColumnActive('reference')"
+                        class="whitespace-nowrap px-4 py-3 text-sm font-medium text-gray-900"
+                    >
                         <div class="flex items-center gap-2">
-                            <span v-if="slaClass(ticket)" :class="['h-2 w-2 shrink-0 rounded-full', slaClass(ticket)]"></span>
-                            <Link :href="route(`${routePrefix}.show`, ticket.reference)" class="text-indigo-600 hover:text-indigo-900">
+                            <span
+                                v-if="slaClass(ticket)"
+                                :class="['h-2 w-2 shrink-0 rounded-full', slaClass(ticket)]"
+                            ></span>
+                            <Link
+                                :href="route(`${routePrefix}.show`, ticket.reference)"
+                                class="text-indigo-600 hover:text-indigo-900"
+                            >
                                 {{ ticket.reference }}
                             </Link>
                         </div>
                     </td>
-                    <td class="px-4 py-3 text-sm text-gray-900">{{ truncate(ticket.subject) }}</td>
-                    <td class="px-4 py-3 text-sm text-gray-500">
+                    <!-- subject -->
+                    <td v-if="isColumnActive('subject')" class="px-4 py-3 text-sm text-gray-900">
+                        {{ truncate(ticket.subject) }}
+                    </td>
+                    <!-- requester -->
+                    <td v-if="isColumnActive('requester')" class="px-4 py-3 text-sm text-gray-500">
                         <div>{{ ticket.requester?.name || ticket.requester_name || 'Unknown' }}</div>
-                        <div class="truncate text-xs text-gray-400" style="max-width: 150px">{{ ticket.requester?.email || ticket.requester_email || '' }}</div>
+                        <div class="truncate text-xs text-gray-400" style="max-width: 150px">
+                            {{ ticket.requester?.email || ticket.requester_email || '' }}
+                        </div>
+                    </td>
+                    <!-- status -->
+                    <td v-if="isColumnActive('status')" class="px-4 py-3">
+                        <div class="flex items-center gap-1.5">
+                            <StatusBadge :status="ticket.status" />
+                            <span
+                                v-if="showLiveBadge && ticket.channel === 'chat' && ticket.status === 'live'"
+                                class="inline-flex items-center gap-1 rounded-full bg-emerald-500/15 px-1.5 py-0.5 text-[10px] font-semibold text-emerald-400 ring-1 ring-emerald-500/20"
+                            >
+                                <span class="h-1.5 w-1.5 animate-pulse rounded-full bg-emerald-400"></span>
+                                Live
+                            </span>
+                            <span
+                                v-if="ticket.snoozed_until && new Date(ticket.snoozed_until) > Date.now()"
+                                class="inline-flex items-center gap-1 rounded-full bg-amber-500/10 px-1.5 py-0.5 text-[10px] font-medium text-amber-400 ring-1 ring-amber-500/20"
+                                :title="'Snoozed until ' + new Date(ticket.snoozed_until).toLocaleString()"
+                            >
+                                <svg
+                                    xmlns="http://www.w3.org/2000/svg"
+                                    class="h-3 w-3"
+                                    viewBox="0 0 20 20"
+                                    fill="currentColor"
+                                >
+                                    <path
+                                        fill-rule="evenodd"
+                                        d="M10 18a8 8 0 100-16 8 8 0 000 16zm1-12a1 1 0 10-2 0v4a1 1 0 00.293.707l2.828 2.828a1 1 0 101.415-1.414L11 9.586V6z"
+                                        clip-rule="evenodd"
+                                    />
+                                </svg>
+                                Snoozed
+                            </span>
+                        </div>
+                    </td>
+                    <!-- priority -->
+                    <td v-if="isColumnActive('priority')" class="px-4 py-3">
+                        <PriorityBadge :priority="ticket.priority" />
                     </td>
-                    <td class="px-4 py-3"><StatusBadge :status="ticket.status" /></td>
-                    <td class="px-4 py-3"><PriorityBadge :priority="ticket.priority" /></td>
-                    <td v-if="showAssignee" class="px-4 py-3 text-sm text-gray-500">
+                    <!-- assignee -->
+                    <td v-if="isColumnActive('assignee')" class="px-4 py-3 text-sm text-gray-500">
                         {{ ticket.assignee?.name || 'Unassigned' }}
                     </td>
-                    <td class="whitespace-nowrap px-4 py-3 text-sm text-gray-500">
+                    <!-- department -->
+                    <td v-if="isColumnActive('department')" class="px-4 py-3 text-sm text-gray-500">
+                        {{ ticket.department?.name || '—' }}
+                    </td>
+                    <!-- updated (last reply) -->
+                    <td v-if="isColumnActive('updated')" class="whitespace-nowrap px-4 py-3 text-sm text-gray-500">
                         <template v-if="ticket.latest_reply || ticket.last_reply_at">
                             <div>{{ timeAgo(ticket.latest_reply?.created_at || ticket.last_reply_at) }}</div>
-                            <div class="text-xs text-gray-400">{{ ticket.latest_reply?.author?.name || ticket.last_reply_author || '' }}</div>
+                            <div class="text-xs text-gray-400">
+                                {{ ticket.latest_reply?.author?.name || ticket.last_reply_author || '' }}
+                            </div>
                         </template>
                         <span v-else class="text-gray-400">—</span>
                     </td>
+                    <!-- created -->
+                    <td v-if="isColumnActive('created')" class="whitespace-nowrap px-4 py-3 text-sm text-gray-500">
+                        {{ timeAgo(ticket.created_at) }}
+                    </td>
+                    <!-- sla -->
+                    <td v-if="isColumnActive('sla')" class="px-4 py-3 text-sm">
+                        <span
+                            v-if="slaClass(ticket)"
+                            :class="[
+                                'inline-flex items-center gap-1.5 rounded-full px-2 py-0.5 text-xs font-medium text-white',
+                                slaClass(ticket),
+                            ]"
+                        >
+                            {{ slaLabel(ticket) }}
+                        </span>
+                        <span v-else class="text-gray-400">—</span>
+                    </td>
+                    <!-- tags -->
+                    <td v-if="isColumnActive('tags')" class="px-4 py-3 text-sm">
+                        <div class="flex flex-wrap gap-1">
+                            <span
+                                v-for="tag in ticket.tags || []"
+                                :key="tag.id || tag"
+                                class="inline-block rounded-full bg-gray-100 px-2 py-0.5 text-xs text-gray-600"
+                            >
+                                {{ tag.name || tag }}
+                            </span>
+                            <span v-if="!ticket.tags?.length" class="text-gray-400">—</span>
+                        </div>
+                    </td>
+                    <!-- category (ticket type) -->
+                    <td v-if="isColumnActive('category')" class="px-4 py-3 text-sm">
+                        <span
+                            v-if="ticket.ticket_type"
+                            :class="[
+                                'inline-flex items-center rounded-full px-2 py-0.5 text-xs font-medium',
+                                ticketTypeBadgeClass(ticket.ticket_type, false),
+                            ]"
+                        >
+                            {{ ticketTypeLabel(ticket.ticket_type) }}
+                        </span>
+                        <span v-else class="text-gray-400">—</span>
+                    </td>
+                    <!-- spacer for gear column -->
+                    <td class="w-10 px-2 py-3"></td>
                 </tr>
                 <tr v-if="!tickets.data?.length">
-                    <td :colspan="colCount" class="px-4 py-8 text-center text-sm text-gray-500">
+                    <td :colspan="colCount + 1" class="px-4 py-8 text-center text-sm text-gray-500">
                         No tickets found.
                     </td>
                 </tr>