@escalated-dev/escalated 0.6.0 → 0.7.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -21
- package/README.md +125 -2
- package/package.json +40 -5
- package/src/components/ActiveChatsPanel.vue +246 -0
- package/src/components/ActivityTimeline.stories.js +55 -0
- package/src/components/ActivityTimeline.vue +83 -66
- package/src/components/AdminDashboard.stories.js +1423 -0
- package/src/components/AgentLoadIndicator.stories.js +37 -0
- package/src/components/AgentLoadIndicator.vue +49 -0
- package/src/components/AgentPerformanceCard.vue +44 -0
- package/src/components/ArticleEditor.vue +82 -0
- package/src/components/AssigneeSelect.vue +37 -23
- package/src/components/AttachmentList.vue +65 -37
- package/src/components/AuditLogEntry.vue +95 -0
- package/src/components/BulkActionBar.vue +166 -97
- package/src/components/CategoryTree.vue +89 -0
- package/src/components/ChartWidget.vue +46 -0
- package/src/components/ChatActionBar.vue +226 -0
- package/src/components/ChatBubble.vue +162 -0
- package/src/components/ChatComposer.vue +308 -0
- package/src/components/ChatQueue.vue +222 -0
- package/src/components/ChatThread.vue +197 -0
- package/src/components/CollisionWarning.stories.js +30 -0
- package/src/components/CollisionWarning.vue +68 -0
- package/src/components/ConditionalFieldRules.vue +135 -0
- package/src/components/ContextPanel.vue +66 -0
- package/src/components/ContextPanelSection.vue +65 -0
- package/src/components/CustomFieldRenderer.vue +159 -0
- package/src/components/EscalatedLayout.vue +424 -70
- package/src/components/FileDropzone.vue +57 -41
- package/src/components/FollowButton.stories.js +30 -0
- package/src/components/FollowButton.vue +88 -63
- package/src/components/KeyboardShortcutHelp.vue +213 -123
- package/src/components/KnowledgePanel.vue +122 -0
- package/src/components/KpiCard.stories.js +32 -0
- package/src/components/KpiCard.vue +88 -0
- package/src/components/MacroDropdown.vue +150 -90
- package/src/components/MentionDropdown.vue +154 -0
- package/src/components/MetricComparison.vue +89 -0
- package/src/components/PercentileChart.vue +67 -0
- package/src/components/PeriodSelector.vue +98 -0
- package/src/components/PermissionMatrix.vue +107 -0
- package/src/components/PinnedNotes.vue +129 -90
- package/src/components/PluginSlot.vue +68 -62
- package/src/components/PresenceIndicator.vue +138 -28
- package/src/components/PriorityBadge.stories.js +33 -0
- package/src/components/PriorityBadge.vue +46 -39
- package/src/components/QuickFilters.vue +65 -49
- package/src/components/ReplyComposer.vue +207 -30
- package/src/components/ReplyThread.vue +111 -21
- package/src/components/ReportChart.vue +395 -0
- package/src/components/ReportExportButton.vue +108 -0
- package/src/components/SatisfactionRating.vue +180 -128
- package/src/components/SaveViewDialog.vue +172 -0
- package/src/components/SavedViewSidebar.vue +208 -0
- package/src/components/ScheduleEditor.vue +104 -0
- package/src/components/SideConversation.vue +165 -0
- package/src/components/SideConversationList.vue +147 -0
- package/src/components/SkillTagManager.vue +79 -0
- package/src/components/SlaComplianceChart.vue +46 -0
- package/src/components/SlaTimer.stories.js +35 -0
- package/src/components/SlaTimer.vue +62 -49
- package/src/components/SnoozeButton.vue +247 -0
- package/src/components/StatsCard.stories.js +24 -0
- package/src/components/StatsCard.vue +18 -6
- package/src/components/StatusBadge.stories.js +53 -0
- package/src/components/StatusBadge.vue +78 -46
- package/src/components/TagSelect.vue +84 -53
- package/src/components/TicketFilters.vue +247 -46
- package/src/components/TicketLinkPanel.vue +193 -0
- package/src/components/TicketList.vue +536 -74
- package/src/components/TicketMergeDialog.vue +157 -0
- package/src/components/TicketSidebar.vue +167 -99
- package/src/components/TicketSplitDialog.vue +98 -0
- package/src/components/TicketTypeSelector.vue +21 -0
- package/src/components/TotpInput.stories.js +9 -0
- package/src/components/TotpInput.vue +81 -0
- package/src/components/TwoFactorSetup.vue +113 -0
- package/src/components/VariableTokenInput.vue +111 -0
- package/src/components/WorkflowActionConfig.vue +287 -0
- package/src/components/WorkflowActionList.vue +350 -0
- package/src/components/WorkflowConditionBuilder.vue +265 -0
- package/src/components/WorkflowTriggerSelector.vue +125 -0
- package/src/composables/useChat.js +187 -0
- package/src/composables/useDebouncedSearch.js +38 -0
- package/src/composables/useI18n.js +80 -80
- package/src/composables/useKeyboardShortcuts.js +46 -46
- package/src/composables/useMentions.js +134 -0
- package/src/composables/usePluginExtensions.js +159 -67
- package/src/composables/usePluginHooks.js +65 -0
- package/src/composables/useRealtime.js +182 -0
- package/src/defineEscalatedPlugin.js +76 -50
- package/src/index.js +77 -28
- package/src/locales/ar.json +727 -0
- package/src/locales/de.json +678 -430
- package/src/locales/en.json +717 -430
- package/src/locales/es.json +679 -430
- package/src/locales/fr.json +680 -431
- package/src/locales/index.js +12 -2
- package/src/locales/it.json +727 -0
- package/src/locales/ja.json +727 -0
- package/src/locales/ko.json +727 -0
- package/src/locales/nl.json +727 -0
- package/src/locales/pl.json +727 -0
- package/src/locales/pt-BR.json +727 -0
- package/src/locales/ru.json +727 -0
- package/src/locales/tr.json +727 -0
- package/src/locales/zh-CN.json +727 -0
- package/src/pages/Admin/ApiTokens/Index.vue +381 -217
- package/src/pages/Admin/AuditLog/Index.vue +154 -0
- package/src/pages/Admin/BusinessHours/Form.vue +172 -0
- package/src/pages/Admin/BusinessHours/Index.vue +113 -0
- package/src/pages/Admin/CannedResponses/Index.vue +82 -25
- package/src/pages/Admin/Capacity/Index.vue +134 -0
- package/src/pages/Admin/CustomFields/Form.vue +195 -0
- package/src/pages/Admin/CustomFields/Index.vue +134 -0
- package/src/pages/Admin/CustomObjects/Form.vue +202 -0
- package/src/pages/Admin/CustomObjects/Index.vue +127 -0
- package/src/pages/Admin/CustomObjects/Records.vue +228 -0
- package/src/pages/Admin/Departments/Form.vue +35 -11
- package/src/pages/Admin/Departments/Index.vue +74 -21
- package/src/pages/Admin/EscalationRules/Form.vue +86 -25
- package/src/pages/Admin/EscalationRules/Index.vue +158 -37
- package/src/pages/Admin/Import/Connect.vue +95 -0
- package/src/pages/Admin/Import/Index.vue +102 -0
- package/src/pages/Admin/Import/Mapping.vue +110 -0
- package/src/pages/Admin/Import/Progress.vue +153 -0
- package/src/pages/Admin/Import/Review.vue +76 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -0
- package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -0
- package/src/pages/Admin/Macros/Index.vue +448 -287
- package/src/pages/Admin/Plugins/Index.vue +327 -197
- package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
- package/src/pages/Admin/Reports/AgentMetrics.vue +115 -0
- package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
- package/src/pages/Admin/Reports/Cohorts.vue +180 -0
- package/src/pages/Admin/Reports/Comparison.vue +141 -0
- package/src/pages/Admin/Reports/CsatReport.vue +127 -0
- package/src/pages/Admin/Reports/Dashboard.vue +226 -0
- package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
- package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
- package/src/pages/Admin/Reports/SlaReport.vue +162 -0
- package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
- package/src/pages/Admin/Reports.vue +206 -101
- package/src/pages/Admin/Roles/Form.vue +71 -0
- package/src/pages/Admin/Roles/Index.vue +122 -0
- package/src/pages/Admin/Settings/CsatSettings.vue +165 -0
- package/src/pages/Admin/Settings/DataRetention.vue +182 -0
- package/src/pages/Admin/Settings/EmailSettings.vue +243 -0
- package/src/pages/Admin/Settings/Sandbox.vue +135 -0
- package/src/pages/Admin/Settings/SsoSettings.vue +218 -0
- package/src/pages/Admin/Settings/TwoFactor.vue +110 -0
- package/src/pages/Admin/Settings.vue +847 -99
- package/src/pages/Admin/Skills/Form.vue +53 -0
- package/src/pages/Admin/Skills/Index.vue +94 -0
- package/src/pages/Admin/SlaPolicies/Form.vue +62 -19
- package/src/pages/Admin/SlaPolicies/Index.vue +85 -23
- package/src/pages/Admin/Statuses/Form.vue +114 -0
- package/src/pages/Admin/Statuses/Index.vue +153 -0
- package/src/pages/Admin/Tags/Index.vue +121 -35
- package/src/pages/Admin/Tickets/Index.vue +96 -9
- package/src/pages/Admin/Tickets/Show.vue +130 -37
- package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -0
- package/src/pages/Admin/Webhooks/Form.vue +110 -0
- package/src/pages/Admin/Webhooks/Index.vue +136 -0
- package/src/pages/Admin/Workflows/Builder.vue +207 -0
- package/src/pages/Admin/Workflows/Index.vue +235 -0
- package/src/pages/Admin/Workflows/Logs.vue +286 -0
- package/src/pages/Agent/Dashboard.vue +311 -186
- package/src/pages/Agent/TicketIndex.vue +80 -6
- package/src/pages/Agent/TicketShow.vue +399 -60
- package/src/pages/Customer/Create.vue +37 -10
- package/src/pages/Customer/Index.vue +9 -2
- package/src/pages/Customer/KnowledgeBase/Article.vue +129 -0
- package/src/pages/Customer/KnowledgeBase/Index.vue +151 -0
- package/src/pages/Customer/Show.vue +69 -63
- package/src/pages/Guest/Create.vue +40 -15
- package/src/pages/Guest/Show.vue +124 -93
- package/src/plugin.js +111 -1
- package/src/utils/constants.js +30 -0
- package/src/utils/formatting.js +35 -0
- package/src/utils/mentionHighlight.js +24 -0
- package/src/utils/sanitizeHtml.js +78 -64
- package/src/widget/EscalatedWidget.vue +804 -0
- package/src/widget/index.js +254 -0
- package/src/pages/Admin/Plugins.vue +0 -129
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<script setup>
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import { ref, computed, inject } from 'vue';
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const emit = defineEmits(['files']);
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computed(() => false),
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function onDrop(e) {
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dragging.value = false;
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emit('files', Array.from(e.dataTransfer.files));
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role="button"
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aria-label="Drop files here or click to upload"
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:class="[
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'cursor-pointer rounded-lg border-2 border-dashed px-4 py-3 text-center text-xs transition-colors',
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dark
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? dragging
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? 'border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)]'
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: 'border-[var(--esc-panel-border)] hover:border-[var(--esc-panel-border-input)]'
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: dragging
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? 'border-blue-400 bg-blue-50'
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: 'border-gray-300 hover:border-gray-400',
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]"
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@dragleave="dragging = false"
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>
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<p :class="dark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-500'">
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Drop files here or
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<span :class="['font-medium', dark ? 'text-[var(--esc-panel-text)]' : 'text-blue-600']">browse</span>
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component: FollowButton,
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escDark
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? following
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|
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: 'border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]'
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: following
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d="M3.98 8.223A10.477 10.477 0 001.934 12C3.226 16.338 7.244 19.5 12 19.5c.993 0 1.953-.138 2.863-.395M6.228 6.228A10.45 10.45 0 0112 4.5c4.756 0 8.773 3.162 10.065 7.498a10.523 10.523 0 01-4.293 5.774M6.228 6.228L3 3m3.228 3.228l3.65 3.65m7.894 7.894L21 21m-3.228-3.228l-3.65-3.65m0 0a3 3 0 10-4.243-4.243m4.242 4.242L9.88 9.88"
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escDark
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? 'bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)]'
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: 'bg-gray-100 text-gray-500',
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]"
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{{ count }}
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</template>
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const props = defineProps({
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|
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});
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const emit = defineEmits(['update:show']);
|
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|
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+
'esc-dark',
|
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|
+
computed(() => false),
|
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|
+
);
|
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|
|
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|
+
const shortcutGroups = [
|
|
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|
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{
|
|
17
|
+
title: 'List View',
|
|
18
|
+
contexts: ['list'],
|
|
19
|
+
shortcuts: [
|
|
20
|
+
{ keys: ['j'], description: 'Move down' },
|
|
21
|
+
{ keys: ['k'], description: 'Move up' },
|
|
22
|
+
{ keys: ['x'], description: 'Toggle select' },
|
|
23
|
+
{ keys: ['Enter'], description: 'Open ticket' },
|
|
24
|
+
],
|
|
25
|
+
},
|
|
26
|
+
{
|
|
27
|
+
title: 'Detail View',
|
|
28
|
+
contexts: ['detail'],
|
|
29
|
+
shortcuts: [
|
|
30
|
+
{ keys: ['r'], description: 'Reply' },
|
|
31
|
+
{ keys: ['n'], description: 'Internal note' },
|
|
32
|
+
{ keys: ['s'], description: 'Change status' },
|
|
33
|
+
{ keys: ['p'], description: 'Change priority' },
|
|
34
|
+
{ keys: ['f'], description: 'Follow/unfollow' },
|
|
35
|
+
],
|
|
36
|
+
},
|
|
37
|
+
{
|
|
38
|
+
title: 'Global',
|
|
39
|
+
contexts: ['list', 'detail'],
|
|
40
|
+
shortcuts: [{ keys: ['?'], description: 'Show this help' }],
|
|
41
|
+
},
|
|
42
|
+
];
|
|
43
|
+
|
|
44
|
+
const filteredGroups = computed(() => shortcutGroups.filter((g) => g.contexts.includes(props.context)));
|
|
45
|
+
|
|
46
|
+
function closeModal() {
|
|
47
|
+
emit('update:show', false);
|
|
48
|
+
}
|
|
49
|
+
</script>
|
|
50
|
+
|
|
51
|
+
<template>
|
|
52
|
+
<Teleport to="body">
|
|
53
|
+
<Transition
|
|
54
|
+
enter-active-class="transition duration-200 ease-out"
|
|
55
|
+
enter-from-class="opacity-0"
|
|
56
|
+
enter-to-class="opacity-100"
|
|
57
|
+
leave-active-class="transition duration-150 ease-in"
|
|
58
|
+
leave-from-class="opacity-100"
|
|
59
|
+
leave-to-class="opacity-0"
|
|
60
|
+
>
|
|
61
|
+
<div
|
|
62
|
+
v-if="show"
|
|
63
|
+
class="fixed inset-0 z-[100] flex items-center justify-center"
|
|
64
|
+
@keydown.escape="closeModal"
|
|
65
|
+
>
|
|
66
|
+
<!-- Backdrop -->
|
|
67
|
+
<div class="absolute inset-0 bg-black/60 backdrop-blur-sm" @click="closeModal"></div>
|
|
68
|
+
|
|
69
|
+
<!-- Modal -->
|
|
70
|
+
<div
|
|
71
|
+
role="dialog"
|
|
72
|
+
aria-modal="true"
|
|
73
|
+
aria-label="Keyboard shortcuts"
|
|
74
|
+
:class="[
|
|
75
|
+
'relative z-10 w-full max-w-lg overflow-hidden rounded-2xl border shadow-2xl',
|
|
76
|
+
escDark
|
|
77
|
+
? 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]'
|
|
78
|
+
: 'border-gray-200 bg-white',
|
|
79
|
+
]"
|
|
80
|
+
>
|
|
81
|
+
<!-- Header -->
|
|
82
|
+
<div
|
|
83
|
+
:class="[
|
|
84
|
+
'flex items-center justify-between border-b px-6 py-4',
|
|
85
|
+
escDark ? 'border-[var(--esc-panel-border)]' : 'border-gray-200',
|
|
86
|
+
]"
|
|
87
|
+
>
|
|
88
|
+
<div class="flex items-center gap-3">
|
|
89
|
+
<svg
|
|
90
|
+
:class="[
|
|
91
|
+
'h-5 w-5',
|
|
92
|
+
escDark ? 'text-[var(--esc-panel-text-tertiary)]' : 'text-gray-500',
|
|
93
|
+
]"
|
|
94
|
+
fill="none"
|
|
95
|
+
stroke="currentColor"
|
|
96
|
+
stroke-width="1.5"
|
|
97
|
+
viewBox="0 0 24 24"
|
|
98
|
+
>
|
|
99
|
+
<path
|
|
100
|
+
stroke-linecap="round"
|
|
101
|
+
stroke-linejoin="round"
|
|
102
|
+
d="M6.75 7.5l3 2.25-3 2.25m4.5 0h3m-9 8.25h13.5A2.25 2.25 0 0021 18V6a2.25 2.25 0 00-2.25-2.25H5.25A2.25 2.25 0 003 6v12a2.25 2.25 0 002.25 2.25z"
|
|
103
|
+
/>
|
|
104
|
+
</svg>
|
|
105
|
+
<h2
|
|
106
|
+
:class="[
|
|
107
|
+
'text-base font-semibold',
|
|
108
|
+
escDark ? 'text-[var(--esc-panel-text)]' : 'text-gray-900',
|
|
109
|
+
]"
|
|
110
|
+
>
|
|
111
|
+
Keyboard Shortcuts
|
|
112
|
+
</h2>
|
|
113
|
+
</div>
|
|
114
|
+
<button
|
|
115
|
+
aria-label="Close"
|
|
116
|
+
:class="[
|
|
117
|
+
'rounded-lg p-1.5 transition-colors',
|
|
118
|
+
escDark
|
|
119
|
+
? 'text-[var(--esc-panel-text-muted)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]'
|
|
120
|
+
: 'text-gray-400 hover:bg-gray-100 hover:text-gray-600',
|
|
121
|
+
]"
|
|
122
|
+
@click="closeModal"
|
|
123
|
+
>
|
|
124
|
+
<svg
|
|
125
|
+
class="h-5 w-5"
|
|
126
|
+
fill="none"
|
|
127
|
+
stroke="currentColor"
|
|
128
|
+
stroke-width="1.5"
|
|
129
|
+
viewBox="0 0 24 24"
|
|
130
|
+
>
|
|
131
|
+
<path stroke-linecap="round" stroke-linejoin="round" d="M6 18L18 6M6 6l12 12" />
|
|
132
|
+
</svg>
|
|
133
|
+
</button>
|
|
134
|
+
</div>
|
|
135
|
+
|
|
136
|
+
<!-- Body -->
|
|
137
|
+
<div class="max-h-[60vh] overflow-y-auto px-6 py-4">
|
|
138
|
+
<div
|
|
139
|
+
v-for="(group, gi) in filteredGroups"
|
|
140
|
+
:key="gi"
|
|
141
|
+
:class="[
|
|
142
|
+
'pb-4',
|
|
143
|
+
gi < filteredGroups.length - 1 && 'mb-4 border-b',
|
|
144
|
+
escDark ? 'border-[var(--esc-panel-border)]' : 'border-gray-100',
|
|
145
|
+
]"
|
|
146
|
+
>
|
|
147
|
+
<h3
|
|
148
|
+
:class="[
|
|
149
|
+
'mb-3 text-xs font-semibold uppercase tracking-wider',
|
|
150
|
+
escDark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-500',
|
|
151
|
+
]"
|
|
152
|
+
>
|
|
153
|
+
{{ group.title }}
|
|
154
|
+
</h3>
|
|
155
|
+
<div class="space-y-2">
|
|
156
|
+
<div
|
|
157
|
+
v-for="(shortcut, si) in group.shortcuts"
|
|
158
|
+
:key="si"
|
|
159
|
+
class="flex items-center justify-between"
|
|
160
|
+
>
|
|
161
|
+
<span
|
|
162
|
+
:class="[
|
|
163
|
+
'text-sm',
|
|
164
|
+
escDark ? 'text-[var(--esc-panel-text-secondary)]' : 'text-gray-700',
|
|
165
|
+
]"
|
|
166
|
+
>
|
|
167
|
+
{{ shortcut.description }}
|
|
168
|
+
</span>
|
|
169
|
+
<div class="flex items-center gap-1">
|
|
170
|
+
<kbd
|
|
171
|
+
v-for="(key, ki) in shortcut.keys"
|
|
172
|
+
:key="ki"
|
|
173
|
+
:class="[
|
|
174
|
+
'inline-flex min-w-[24px] items-center justify-center rounded-md border px-2 py-0.5 text-xs font-semibold',
|
|
175
|
+
escDark
|
|
176
|
+
? 'border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-secondary)]'
|
|
177
|
+
: 'border-gray-300 bg-gray-100 text-gray-700',
|
|
178
|
+
]"
|
|
179
|
+
>
|
|
180
|
+
{{ key }}
|
|
181
|
+
</kbd>
|
|
182
|
+
</div>
|
|
183
|
+
</div>
|
|
184
|
+
</div>
|
|
185
|
+
</div>
|
|
186
|
+
</div>
|
|
187
|
+
|
|
188
|
+
<!-- Footer -->
|
|
189
|
+
<div
|
|
190
|
+
:class="[
|
|
191
|
+
'border-t px-6 py-3 text-center text-xs',
|
|
192
|
+
escDark
|
|
193
|
+
? 'border-[var(--esc-panel-border)] text-[var(--esc-panel-text-muted)]'
|
|
194
|
+
: 'border-gray-100 text-gray-400',
|
|
195
|
+
]"
|
|
196
|
+
>
|
|
197
|
+
Press
|
|
198
|
+
<kbd
|
|
199
|
+
:class="[
|
|
200
|
+
'mx-1 inline-flex items-center rounded border px-1.5 py-0.5 text-[10px] font-semibold',
|
|
201
|
+
escDark
|
|
202
|
+
? 'border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)]'
|
|
203
|
+
: 'border-gray-300 bg-gray-100 text-gray-600',
|
|
204
|
+
]"
|
|
205
|
+
>Esc</kbd
|
|
206
|
+
>
|
|
207
|
+
to close
|
|
208
|
+
</div>
|
|
209
|
+
</div>
|
|
210
|
+
</div>
|
|
211
|
+
</Transition>
|
|
212
|
+
</Teleport>
|
|
213
|
+
</template>
|