@escalated-dev/escalated 0.6.0 → 0.7.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -21
- package/README.md +125 -2
- package/package.json +40 -5
- package/src/components/ActiveChatsPanel.vue +246 -0
- package/src/components/ActivityTimeline.stories.js +55 -0
- package/src/components/ActivityTimeline.vue +83 -66
- package/src/components/AdminDashboard.stories.js +1423 -0
- package/src/components/AgentLoadIndicator.stories.js +37 -0
- package/src/components/AgentLoadIndicator.vue +49 -0
- package/src/components/AgentPerformanceCard.vue +44 -0
- package/src/components/ArticleEditor.vue +82 -0
- package/src/components/AssigneeSelect.vue +37 -23
- package/src/components/AttachmentList.vue +65 -37
- package/src/components/AuditLogEntry.vue +95 -0
- package/src/components/BulkActionBar.vue +166 -97
- package/src/components/CategoryTree.vue +89 -0
- package/src/components/ChartWidget.vue +46 -0
- package/src/components/ChatActionBar.vue +226 -0
- package/src/components/ChatBubble.vue +162 -0
- package/src/components/ChatComposer.vue +308 -0
- package/src/components/ChatQueue.vue +222 -0
- package/src/components/ChatThread.vue +197 -0
- package/src/components/CollisionWarning.stories.js +30 -0
- package/src/components/CollisionWarning.vue +68 -0
- package/src/components/ConditionalFieldRules.vue +135 -0
- package/src/components/ContextPanel.vue +66 -0
- package/src/components/ContextPanelSection.vue +65 -0
- package/src/components/CustomFieldRenderer.vue +159 -0
- package/src/components/EscalatedLayout.vue +424 -70
- package/src/components/FileDropzone.vue +57 -41
- package/src/components/FollowButton.stories.js +30 -0
- package/src/components/FollowButton.vue +88 -63
- package/src/components/KeyboardShortcutHelp.vue +213 -123
- package/src/components/KnowledgePanel.vue +122 -0
- package/src/components/KpiCard.stories.js +32 -0
- package/src/components/KpiCard.vue +88 -0
- package/src/components/MacroDropdown.vue +150 -90
- package/src/components/MentionDropdown.vue +154 -0
- package/src/components/MetricComparison.vue +89 -0
- package/src/components/PercentileChart.vue +67 -0
- package/src/components/PeriodSelector.vue +98 -0
- package/src/components/PermissionMatrix.vue +107 -0
- package/src/components/PinnedNotes.vue +129 -90
- package/src/components/PluginSlot.vue +68 -62
- package/src/components/PresenceIndicator.vue +138 -28
- package/src/components/PriorityBadge.stories.js +33 -0
- package/src/components/PriorityBadge.vue +46 -39
- package/src/components/QuickFilters.vue +65 -49
- package/src/components/ReplyComposer.vue +207 -30
- package/src/components/ReplyThread.vue +111 -21
- package/src/components/ReportChart.vue +395 -0
- package/src/components/ReportExportButton.vue +108 -0
- package/src/components/SatisfactionRating.vue +180 -128
- package/src/components/SaveViewDialog.vue +172 -0
- package/src/components/SavedViewSidebar.vue +208 -0
- package/src/components/ScheduleEditor.vue +104 -0
- package/src/components/SideConversation.vue +165 -0
- package/src/components/SideConversationList.vue +147 -0
- package/src/components/SkillTagManager.vue +79 -0
- package/src/components/SlaComplianceChart.vue +46 -0
- package/src/components/SlaTimer.stories.js +35 -0
- package/src/components/SlaTimer.vue +62 -49
- package/src/components/SnoozeButton.vue +247 -0
- package/src/components/StatsCard.stories.js +24 -0
- package/src/components/StatsCard.vue +18 -6
- package/src/components/StatusBadge.stories.js +53 -0
- package/src/components/StatusBadge.vue +78 -46
- package/src/components/TagSelect.vue +84 -53
- package/src/components/TicketFilters.vue +247 -46
- package/src/components/TicketLinkPanel.vue +193 -0
- package/src/components/TicketList.vue +536 -74
- package/src/components/TicketMergeDialog.vue +157 -0
- package/src/components/TicketSidebar.vue +167 -99
- package/src/components/TicketSplitDialog.vue +98 -0
- package/src/components/TicketTypeSelector.vue +21 -0
- package/src/components/TotpInput.stories.js +9 -0
- package/src/components/TotpInput.vue +81 -0
- package/src/components/TwoFactorSetup.vue +113 -0
- package/src/components/VariableTokenInput.vue +111 -0
- package/src/components/WorkflowActionConfig.vue +287 -0
- package/src/components/WorkflowActionList.vue +350 -0
- package/src/components/WorkflowConditionBuilder.vue +265 -0
- package/src/components/WorkflowTriggerSelector.vue +125 -0
- package/src/composables/useChat.js +187 -0
- package/src/composables/useDebouncedSearch.js +38 -0
- package/src/composables/useI18n.js +80 -80
- package/src/composables/useKeyboardShortcuts.js +46 -46
- package/src/composables/useMentions.js +134 -0
- package/src/composables/usePluginExtensions.js +159 -67
- package/src/composables/usePluginHooks.js +65 -0
- package/src/composables/useRealtime.js +182 -0
- package/src/defineEscalatedPlugin.js +76 -50
- package/src/index.js +77 -28
- package/src/locales/ar.json +727 -0
- package/src/locales/de.json +678 -430
- package/src/locales/en.json +717 -430
- package/src/locales/es.json +679 -430
- package/src/locales/fr.json +680 -431
- package/src/locales/index.js +12 -2
- package/src/locales/it.json +727 -0
- package/src/locales/ja.json +727 -0
- package/src/locales/ko.json +727 -0
- package/src/locales/nl.json +727 -0
- package/src/locales/pl.json +727 -0
- package/src/locales/pt-BR.json +727 -0
- package/src/locales/ru.json +727 -0
- package/src/locales/tr.json +727 -0
- package/src/locales/zh-CN.json +727 -0
- package/src/pages/Admin/ApiTokens/Index.vue +381 -217
- package/src/pages/Admin/AuditLog/Index.vue +154 -0
- package/src/pages/Admin/BusinessHours/Form.vue +172 -0
- package/src/pages/Admin/BusinessHours/Index.vue +113 -0
- package/src/pages/Admin/CannedResponses/Index.vue +82 -25
- package/src/pages/Admin/Capacity/Index.vue +134 -0
- package/src/pages/Admin/CustomFields/Form.vue +195 -0
- package/src/pages/Admin/CustomFields/Index.vue +134 -0
- package/src/pages/Admin/CustomObjects/Form.vue +202 -0
- package/src/pages/Admin/CustomObjects/Index.vue +127 -0
- package/src/pages/Admin/CustomObjects/Records.vue +228 -0
- package/src/pages/Admin/Departments/Form.vue +35 -11
- package/src/pages/Admin/Departments/Index.vue +74 -21
- package/src/pages/Admin/EscalationRules/Form.vue +86 -25
- package/src/pages/Admin/EscalationRules/Index.vue +158 -37
- package/src/pages/Admin/Import/Connect.vue +95 -0
- package/src/pages/Admin/Import/Index.vue +102 -0
- package/src/pages/Admin/Import/Mapping.vue +110 -0
- package/src/pages/Admin/Import/Progress.vue +153 -0
- package/src/pages/Admin/Import/Review.vue +76 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -0
- package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -0
- package/src/pages/Admin/Macros/Index.vue +448 -287
- package/src/pages/Admin/Plugins/Index.vue +327 -197
- package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
- package/src/pages/Admin/Reports/AgentMetrics.vue +115 -0
- package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
- package/src/pages/Admin/Reports/Cohorts.vue +180 -0
- package/src/pages/Admin/Reports/Comparison.vue +141 -0
- package/src/pages/Admin/Reports/CsatReport.vue +127 -0
- package/src/pages/Admin/Reports/Dashboard.vue +226 -0
- package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
- package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
- package/src/pages/Admin/Reports/SlaReport.vue +162 -0
- package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
- package/src/pages/Admin/Reports.vue +206 -101
- package/src/pages/Admin/Roles/Form.vue +71 -0
- package/src/pages/Admin/Roles/Index.vue +122 -0
- package/src/pages/Admin/Settings/CsatSettings.vue +165 -0
- package/src/pages/Admin/Settings/DataRetention.vue +182 -0
- package/src/pages/Admin/Settings/EmailSettings.vue +243 -0
- package/src/pages/Admin/Settings/Sandbox.vue +135 -0
- package/src/pages/Admin/Settings/SsoSettings.vue +218 -0
- package/src/pages/Admin/Settings/TwoFactor.vue +110 -0
- package/src/pages/Admin/Settings.vue +847 -99
- package/src/pages/Admin/Skills/Form.vue +53 -0
- package/src/pages/Admin/Skills/Index.vue +94 -0
- package/src/pages/Admin/SlaPolicies/Form.vue +62 -19
- package/src/pages/Admin/SlaPolicies/Index.vue +85 -23
- package/src/pages/Admin/Statuses/Form.vue +114 -0
- package/src/pages/Admin/Statuses/Index.vue +153 -0
- package/src/pages/Admin/Tags/Index.vue +121 -35
- package/src/pages/Admin/Tickets/Index.vue +96 -9
- package/src/pages/Admin/Tickets/Show.vue +130 -37
- package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -0
- package/src/pages/Admin/Webhooks/Form.vue +110 -0
- package/src/pages/Admin/Webhooks/Index.vue +136 -0
- package/src/pages/Admin/Workflows/Builder.vue +207 -0
- package/src/pages/Admin/Workflows/Index.vue +235 -0
- package/src/pages/Admin/Workflows/Logs.vue +286 -0
- package/src/pages/Agent/Dashboard.vue +311 -186
- package/src/pages/Agent/TicketIndex.vue +80 -6
- package/src/pages/Agent/TicketShow.vue +399 -60
- package/src/pages/Customer/Create.vue +37 -10
- package/src/pages/Customer/Index.vue +9 -2
- package/src/pages/Customer/KnowledgeBase/Article.vue +129 -0
- package/src/pages/Customer/KnowledgeBase/Index.vue +151 -0
- package/src/pages/Customer/Show.vue +69 -63
- package/src/pages/Guest/Create.vue +40 -15
- package/src/pages/Guest/Show.vue +124 -93
- package/src/plugin.js +111 -1
- package/src/utils/constants.js +30 -0
- package/src/utils/formatting.js +35 -0
- package/src/utils/mentionHighlight.js +24 -0
- package/src/utils/sanitizeHtml.js +78 -64
- package/src/widget/EscalatedWidget.vue +804 -0
- package/src/widget/index.js +254 -0
- package/src/pages/Admin/Plugins.vue +0 -129
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<script setup>
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import { ref, watch, onMounted } from 'vue';
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import { router } from '@inertiajs/vue3';
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const props = defineProps({
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ticketReference: { type: String, required: true },
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});
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const links = ref([]);
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const searchTerm = ref('');
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const searchResults = ref([]);
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const linkType = ref('related');
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const loading = ref(false);
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const expanded = ref(true);
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let debounceTimer = null;
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const linkTypeLabels = {
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problem_incident: 'Problem/Incident',
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parent_child: 'Parent/Child',
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related: 'Related',
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};
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onMounted(() => {
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fetchLinks();
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});
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async function fetchLinks() {
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try {
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const response = await fetch(route('escalated.admin.tickets.links.index', props.ticketReference), {
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headers: {
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Accept: 'application/json',
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'X-Requested-With': 'XMLHttpRequest',
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'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
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},
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});
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if (response.ok) {
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const data = await response.json();
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links.value = data.links || [];
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}
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} catch {
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// silently ignore
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}
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}
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watch(searchTerm, (val) => {
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window.clearTimeout(debounceTimer);
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if (!val || val.length < 2) {
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searchResults.value = [];
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return;
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}
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debounceTimer = window.setTimeout(() => searchTickets(val), 300);
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});
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async function searchTickets(term) {
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loading.value = true;
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try {
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const response = await fetch(route('escalated.admin.tickets.merge-search', { q: term }), {
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headers: {
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Accept: 'application/json',
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'X-Requested-With': 'XMLHttpRequest',
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'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
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},
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});
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if (response.ok) {
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const data = await response.json();
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searchResults.value = (data.tickets || []).filter((t) => t.reference !== props.ticketReference);
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}
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} catch {
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// silently ignore
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} finally {
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loading.value = false;
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}
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}
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function addLink(targetRef) {
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router.post(
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route('escalated.admin.tickets.links.store', props.ticketReference),
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{
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target_reference: targetRef,
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link_type: linkType.value,
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},
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{
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preserveScroll: true,
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onSuccess: () => {
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searchTerm.value = '';
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searchResults.value = [];
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fetchLinks();
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},
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},
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);
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}
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function removeLink(linkId) {
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router.delete(route('escalated.admin.tickets.links.destroy', [props.ticketReference, linkId]), {
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preserveScroll: true,
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onSuccess: () => {
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fetchLinks();
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},
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});
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}
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function groupedLinks() {
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const groups = {};
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for (const link of links.value) {
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const type = link.link_type;
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if (!groups[type]) groups[type] = [];
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groups[type].push(link);
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}
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return groups;
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}
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</script>
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<template>
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<div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4">
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<button
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class="flex w-full items-center justify-between text-sm font-semibold text-neutral-200"
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@click="expanded = !expanded"
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>
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<span>Linked Tickets</span>
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<svg
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:class="['h-4 w-4 transition-transform text-neutral-500', expanded && 'rotate-180']"
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fill="none"
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stroke="currentColor"
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stroke-width="1.5"
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viewBox="0 0 24 24"
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>
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<path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
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</svg>
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</button>
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<div v-if="expanded" class="mt-3 space-y-3">
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<!-- Grouped links -->
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<div v-for="(groupLinks, type) in groupedLinks()" :key="type">
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<p class="text-xs font-semibold uppercase tracking-wider text-neutral-500">
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{{ linkTypeLabels[type] || type }}
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</p>
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<div class="mt-1 space-y-1">
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<div
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v-for="link in groupLinks"
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:key="link.id"
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class="flex items-center justify-between rounded-lg bg-white/[0.02] px-2 py-1.5"
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>
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<div class="text-sm">
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<span class="font-mono text-xs text-neutral-400">{{ link.ticket.reference }}</span>
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<span class="ml-1 text-neutral-300">{{ link.ticket.subject }}</span>
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</div>
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<button
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aria-label="Remove link"
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class="text-rose-400 hover:text-rose-300 text-xs"
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@click="removeLink(link.id)"
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>
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Unlink
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</div>
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</div>
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<div v-if="!links.length" class="text-xs text-neutral-500">No linked tickets.</div>
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<!-- Add link form -->
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<div class="border-t border-white/[0.06] pt-3">
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<div class="flex gap-2 mb-2">
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<select
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v-model="linkType"
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class="rounded-lg border border-white/10 bg-neutral-950 px-2 py-1 text-xs text-neutral-300 focus:border-white/20 focus:outline-none"
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>
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<option value="related">Related</option>
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<option value="problem_incident">Problem/Incident</option>
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<option value="parent_child">Parent/Child</option>
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</select>
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</div>
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<input
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v-model="searchTerm"
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type="text"
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placeholder="Search ticket to link..."
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class="w-full rounded-lg border border-white/10 bg-neutral-950 px-2 py-1.5 text-xs text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
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/>
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<div v-if="loading" class="mt-2 text-xs text-neutral-500">Searching...</div>
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<div v-else-if="searchResults.length" class="mt-2 max-h-32 space-y-1 overflow-y-auto">
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+
<button
|
|
181
|
+
v-for="ticket in searchResults"
|
|
182
|
+
:key="ticket.id"
|
|
183
|
+
class="w-full rounded-lg px-2 py-1 text-left text-xs text-neutral-300 transition-colors hover:bg-white/[0.04]"
|
|
184
|
+
@click="addLink(ticket.reference)"
|
|
185
|
+
>
|
|
186
|
+
<span class="font-mono text-neutral-400">{{ ticket.reference }}</span>
|
|
187
|
+
<span class="ml-1">{{ ticket.subject }}</span>
|
|
188
|
+
</button>
|
|
189
|
+
</div>
|
|
190
|
+
</div>
|
|
191
|
+
</div>
|
|
192
|
+
</div>
|
|
193
|
+
</template>
|