@escalated-dev/escalated 0.6.0 → 0.7.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (187) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +125 -2
  3. package/package.json +40 -5
  4. package/src/components/ActiveChatsPanel.vue +246 -0
  5. package/src/components/ActivityTimeline.stories.js +55 -0
  6. package/src/components/ActivityTimeline.vue +83 -66
  7. package/src/components/AdminDashboard.stories.js +1423 -0
  8. package/src/components/AgentLoadIndicator.stories.js +37 -0
  9. package/src/components/AgentLoadIndicator.vue +49 -0
  10. package/src/components/AgentPerformanceCard.vue +44 -0
  11. package/src/components/ArticleEditor.vue +82 -0
  12. package/src/components/AssigneeSelect.vue +37 -23
  13. package/src/components/AttachmentList.vue +65 -37
  14. package/src/components/AuditLogEntry.vue +95 -0
  15. package/src/components/BulkActionBar.vue +166 -97
  16. package/src/components/CategoryTree.vue +89 -0
  17. package/src/components/ChartWidget.vue +46 -0
  18. package/src/components/ChatActionBar.vue +226 -0
  19. package/src/components/ChatBubble.vue +162 -0
  20. package/src/components/ChatComposer.vue +308 -0
  21. package/src/components/ChatQueue.vue +222 -0
  22. package/src/components/ChatThread.vue +197 -0
  23. package/src/components/CollisionWarning.stories.js +30 -0
  24. package/src/components/CollisionWarning.vue +68 -0
  25. package/src/components/ConditionalFieldRules.vue +135 -0
  26. package/src/components/ContextPanel.vue +66 -0
  27. package/src/components/ContextPanelSection.vue +65 -0
  28. package/src/components/CustomFieldRenderer.vue +159 -0
  29. package/src/components/EscalatedLayout.vue +424 -70
  30. package/src/components/FileDropzone.vue +57 -41
  31. package/src/components/FollowButton.stories.js +30 -0
  32. package/src/components/FollowButton.vue +88 -63
  33. package/src/components/KeyboardShortcutHelp.vue +213 -123
  34. package/src/components/KnowledgePanel.vue +122 -0
  35. package/src/components/KpiCard.stories.js +32 -0
  36. package/src/components/KpiCard.vue +88 -0
  37. package/src/components/MacroDropdown.vue +150 -90
  38. package/src/components/MentionDropdown.vue +154 -0
  39. package/src/components/MetricComparison.vue +89 -0
  40. package/src/components/PercentileChart.vue +67 -0
  41. package/src/components/PeriodSelector.vue +98 -0
  42. package/src/components/PermissionMatrix.vue +107 -0
  43. package/src/components/PinnedNotes.vue +129 -90
  44. package/src/components/PluginSlot.vue +68 -62
  45. package/src/components/PresenceIndicator.vue +138 -28
  46. package/src/components/PriorityBadge.stories.js +33 -0
  47. package/src/components/PriorityBadge.vue +46 -39
  48. package/src/components/QuickFilters.vue +65 -49
  49. package/src/components/ReplyComposer.vue +207 -30
  50. package/src/components/ReplyThread.vue +111 -21
  51. package/src/components/ReportChart.vue +395 -0
  52. package/src/components/ReportExportButton.vue +108 -0
  53. package/src/components/SatisfactionRating.vue +180 -128
  54. package/src/components/SaveViewDialog.vue +172 -0
  55. package/src/components/SavedViewSidebar.vue +208 -0
  56. package/src/components/ScheduleEditor.vue +104 -0
  57. package/src/components/SideConversation.vue +165 -0
  58. package/src/components/SideConversationList.vue +147 -0
  59. package/src/components/SkillTagManager.vue +79 -0
  60. package/src/components/SlaComplianceChart.vue +46 -0
  61. package/src/components/SlaTimer.stories.js +35 -0
  62. package/src/components/SlaTimer.vue +62 -49
  63. package/src/components/SnoozeButton.vue +247 -0
  64. package/src/components/StatsCard.stories.js +24 -0
  65. package/src/components/StatsCard.vue +18 -6
  66. package/src/components/StatusBadge.stories.js +53 -0
  67. package/src/components/StatusBadge.vue +78 -46
  68. package/src/components/TagSelect.vue +84 -53
  69. package/src/components/TicketFilters.vue +247 -46
  70. package/src/components/TicketLinkPanel.vue +193 -0
  71. package/src/components/TicketList.vue +536 -74
  72. package/src/components/TicketMergeDialog.vue +157 -0
  73. package/src/components/TicketSidebar.vue +167 -99
  74. package/src/components/TicketSplitDialog.vue +98 -0
  75. package/src/components/TicketTypeSelector.vue +21 -0
  76. package/src/components/TotpInput.stories.js +9 -0
  77. package/src/components/TotpInput.vue +81 -0
  78. package/src/components/TwoFactorSetup.vue +113 -0
  79. package/src/components/VariableTokenInput.vue +111 -0
  80. package/src/components/WorkflowActionConfig.vue +287 -0
  81. package/src/components/WorkflowActionList.vue +350 -0
  82. package/src/components/WorkflowConditionBuilder.vue +265 -0
  83. package/src/components/WorkflowTriggerSelector.vue +125 -0
  84. package/src/composables/useChat.js +187 -0
  85. package/src/composables/useDebouncedSearch.js +38 -0
  86. package/src/composables/useI18n.js +80 -80
  87. package/src/composables/useKeyboardShortcuts.js +46 -46
  88. package/src/composables/useMentions.js +134 -0
  89. package/src/composables/usePluginExtensions.js +159 -67
  90. package/src/composables/usePluginHooks.js +65 -0
  91. package/src/composables/useRealtime.js +182 -0
  92. package/src/defineEscalatedPlugin.js +76 -50
  93. package/src/index.js +77 -28
  94. package/src/locales/ar.json +727 -0
  95. package/src/locales/de.json +678 -430
  96. package/src/locales/en.json +717 -430
  97. package/src/locales/es.json +679 -430
  98. package/src/locales/fr.json +680 -431
  99. package/src/locales/index.js +12 -2
  100. package/src/locales/it.json +727 -0
  101. package/src/locales/ja.json +727 -0
  102. package/src/locales/ko.json +727 -0
  103. package/src/locales/nl.json +727 -0
  104. package/src/locales/pl.json +727 -0
  105. package/src/locales/pt-BR.json +727 -0
  106. package/src/locales/ru.json +727 -0
  107. package/src/locales/tr.json +727 -0
  108. package/src/locales/zh-CN.json +727 -0
  109. package/src/pages/Admin/ApiTokens/Index.vue +381 -217
  110. package/src/pages/Admin/AuditLog/Index.vue +154 -0
  111. package/src/pages/Admin/BusinessHours/Form.vue +172 -0
  112. package/src/pages/Admin/BusinessHours/Index.vue +113 -0
  113. package/src/pages/Admin/CannedResponses/Index.vue +82 -25
  114. package/src/pages/Admin/Capacity/Index.vue +134 -0
  115. package/src/pages/Admin/CustomFields/Form.vue +195 -0
  116. package/src/pages/Admin/CustomFields/Index.vue +134 -0
  117. package/src/pages/Admin/CustomObjects/Form.vue +202 -0
  118. package/src/pages/Admin/CustomObjects/Index.vue +127 -0
  119. package/src/pages/Admin/CustomObjects/Records.vue +228 -0
  120. package/src/pages/Admin/Departments/Form.vue +35 -11
  121. package/src/pages/Admin/Departments/Index.vue +74 -21
  122. package/src/pages/Admin/EscalationRules/Form.vue +86 -25
  123. package/src/pages/Admin/EscalationRules/Index.vue +158 -37
  124. package/src/pages/Admin/Import/Connect.vue +95 -0
  125. package/src/pages/Admin/Import/Index.vue +102 -0
  126. package/src/pages/Admin/Import/Mapping.vue +110 -0
  127. package/src/pages/Admin/Import/Progress.vue +153 -0
  128. package/src/pages/Admin/Import/Review.vue +76 -0
  129. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -0
  130. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -0
  131. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -0
  132. package/src/pages/Admin/Macros/Index.vue +448 -287
  133. package/src/pages/Admin/Plugins/Index.vue +327 -197
  134. package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
  135. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -0
  136. package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
  137. package/src/pages/Admin/Reports/Cohorts.vue +180 -0
  138. package/src/pages/Admin/Reports/Comparison.vue +141 -0
  139. package/src/pages/Admin/Reports/CsatReport.vue +127 -0
  140. package/src/pages/Admin/Reports/Dashboard.vue +226 -0
  141. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
  142. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
  143. package/src/pages/Admin/Reports/SlaReport.vue +162 -0
  144. package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
  145. package/src/pages/Admin/Reports.vue +206 -101
  146. package/src/pages/Admin/Roles/Form.vue +71 -0
  147. package/src/pages/Admin/Roles/Index.vue +122 -0
  148. package/src/pages/Admin/Settings/CsatSettings.vue +165 -0
  149. package/src/pages/Admin/Settings/DataRetention.vue +182 -0
  150. package/src/pages/Admin/Settings/EmailSettings.vue +243 -0
  151. package/src/pages/Admin/Settings/Sandbox.vue +135 -0
  152. package/src/pages/Admin/Settings/SsoSettings.vue +218 -0
  153. package/src/pages/Admin/Settings/TwoFactor.vue +110 -0
  154. package/src/pages/Admin/Settings.vue +847 -99
  155. package/src/pages/Admin/Skills/Form.vue +53 -0
  156. package/src/pages/Admin/Skills/Index.vue +94 -0
  157. package/src/pages/Admin/SlaPolicies/Form.vue +62 -19
  158. package/src/pages/Admin/SlaPolicies/Index.vue +85 -23
  159. package/src/pages/Admin/Statuses/Form.vue +114 -0
  160. package/src/pages/Admin/Statuses/Index.vue +153 -0
  161. package/src/pages/Admin/Tags/Index.vue +121 -35
  162. package/src/pages/Admin/Tickets/Index.vue +96 -9
  163. package/src/pages/Admin/Tickets/Show.vue +130 -37
  164. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -0
  165. package/src/pages/Admin/Webhooks/Form.vue +110 -0
  166. package/src/pages/Admin/Webhooks/Index.vue +136 -0
  167. package/src/pages/Admin/Workflows/Builder.vue +207 -0
  168. package/src/pages/Admin/Workflows/Index.vue +235 -0
  169. package/src/pages/Admin/Workflows/Logs.vue +286 -0
  170. package/src/pages/Agent/Dashboard.vue +311 -186
  171. package/src/pages/Agent/TicketIndex.vue +80 -6
  172. package/src/pages/Agent/TicketShow.vue +399 -60
  173. package/src/pages/Customer/Create.vue +37 -10
  174. package/src/pages/Customer/Index.vue +9 -2
  175. package/src/pages/Customer/KnowledgeBase/Article.vue +129 -0
  176. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -0
  177. package/src/pages/Customer/Show.vue +69 -63
  178. package/src/pages/Guest/Create.vue +40 -15
  179. package/src/pages/Guest/Show.vue +124 -93
  180. package/src/plugin.js +111 -1
  181. package/src/utils/constants.js +30 -0
  182. package/src/utils/formatting.js +35 -0
  183. package/src/utils/mentionHighlight.js +24 -0
  184. package/src/utils/sanitizeHtml.js +78 -64
  185. package/src/widget/EscalatedWidget.vue +804 -0
  186. package/src/widget/index.js +254 -0
  187. package/src/pages/Admin/Plugins.vue +0 -129
@@ -0,0 +1,154 @@
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import AuditLogEntry from '../../../components/AuditLogEntry.vue';
4
+ import { router } from '@inertiajs/vue3';
5
+ import { ref } from 'vue';
6
+
7
+ const props = defineProps({
8
+ logs: Object,
9
+ filters: Object,
10
+ users: Array,
11
+ actions: Array,
12
+ resourceTypes: Array,
13
+ });
14
+
15
+ const filterForm = ref({
16
+ user_id: props.filters?.user_id || '',
17
+ action: props.filters?.action || '',
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+ auditable_type: props.filters?.auditable_type || '',
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+ date_from: props.filters?.date_from || '',
20
+ date_to: props.filters?.date_to || '',
21
+ });
22
+
23
+ function applyFilters() {
24
+ const params = {};
25
+ for (const [key, value] of Object.entries(filterForm.value)) {
26
+ if (value) params[key] = value;
27
+ }
28
+ router.get(route('escalated.admin.audit-log'), params, { preserveState: true });
29
+ }
30
+
31
+ function clearFilters() {
32
+ filterForm.value = { user_id: '', action: '', auditable_type: '', date_from: '', date_to: '' };
33
+ router.get(route('escalated.admin.audit-log'), {}, { preserveState: true });
34
+ }
35
+ </script>
36
+
37
+ <template>
38
+ <EscalatedLayout title="Audit Log">
39
+ <!-- Filters -->
40
+ <div
41
+ class="mb-6 flex flex-wrap items-end gap-3 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-4"
42
+ >
43
+ <div>
44
+ <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]">User</label>
45
+ <select
46
+ v-model="filterForm.user_id"
47
+ class="mt-1 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
48
+ >
49
+ <option value="">All Users</option>
50
+ <option v-for="user in users" :key="user.id" :value="user.id">{{ user.name }}</option>
51
+ </select>
52
+ </div>
53
+ <div>
54
+ <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]">Action</label>
55
+ <select
56
+ v-model="filterForm.action"
57
+ class="mt-1 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
58
+ >
59
+ <option value="">All Actions</option>
60
+ <option v-for="a in actions" :key="a" :value="a">{{ a }}</option>
61
+ </select>
62
+ </div>
63
+ <div>
64
+ <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]">Resource Type</label>
65
+ <select
66
+ v-model="filterForm.auditable_type"
67
+ class="mt-1 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
68
+ >
69
+ <option value="">All Types</option>
70
+ <option v-for="t in resourceTypes" :key="t" :value="t">{{ t.split('\\').pop() }}</option>
71
+ </select>
72
+ </div>
73
+ <div>
74
+ <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]">From</label>
75
+ <input
76
+ v-model="filterForm.date_from"
77
+ type="date"
78
+ class="mt-1 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
79
+ />
80
+ </div>
81
+ <div>
82
+ <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]">To</label>
83
+ <input
84
+ v-model="filterForm.date_to"
85
+ type="date"
86
+ class="mt-1 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
87
+ />
88
+ </div>
89
+ <button
90
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-1.5 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
91
+ @click="applyFilters"
92
+ >
93
+ Filter
94
+ </button>
95
+ <button
96
+ class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-4 py-1.5 text-sm font-medium text-[var(--esc-panel-text-secondary)] transition-colors hover:bg-[var(--esc-panel-hover)]"
97
+ @click="clearFilters"
98
+ >
99
+ Clear
100
+ </button>
101
+ </div>
102
+
103
+ <!-- Log entries -->
104
+ <div class="space-y-2">
105
+ <template v-if="logs?.data?.length">
106
+ <AuditLogEntry v-for="log in logs.data" :key="log.id" :log="log" />
107
+ </template>
108
+ <div
109
+ v-else
110
+ class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] px-4 py-12 text-center"
111
+ >
112
+ <svg
113
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
114
+ fill="none"
115
+ stroke="currentColor"
116
+ stroke-width="1.5"
117
+ viewBox="0 0 24 24"
118
+ >
119
+ <path
120
+ stroke-linecap="round"
121
+ stroke-linejoin="round"
122
+ d="M19.5 14.25v-2.625a3.375 3.375 0 00-3.375-3.375h-1.5A1.125 1.125 0 0113.5 7.125v-1.5a3.375 3.375 0 00-3.375-3.375H8.25m0 12.75h7.5m-7.5 3H12M10.5 2.25H5.625c-.621 0-1.125.504-1.125 1.125v17.25c0 .621.504 1.125 1.125 1.125h12.75c.621 0 1.125-.504 1.125-1.125V11.25a9 9 0 00-9-9z"
123
+ />
124
+ </svg>
125
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No audit log entries found</p>
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+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
127
+ Activity will appear here as changes are made
128
+ </p>
129
+ </div>
130
+ </div>
131
+
132
+ <!-- Pagination -->
133
+ <div v-if="logs?.links?.length > 3" class="mt-6 flex justify-center gap-1">
134
+ <template v-for="link in logs.links" :key="link.label">
135
+ <button
136
+ v-if="link.url"
137
+ :class="[
138
+ 'rounded-lg px-3 py-1.5 text-sm transition-colors',
139
+ link.active
140
+ ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] text-white'
141
+ : 'border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-secondary)] hover:bg-[var(--esc-panel-hover)]',
142
+ ]"
143
+ @click="router.get(link.url, {}, { preserveState: true })"
144
+ v-html="link.label"
145
+ ></button>
146
+ <span
147
+ v-else
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+ class="rounded-lg px-3 py-1.5 text-sm text-[var(--esc-panel-text-muted)]"
149
+ v-html="link.label"
150
+ ></span>
151
+ </template>
152
+ </div>
153
+ </EscalatedLayout>
154
+ </template>
@@ -0,0 +1,172 @@
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import ScheduleEditor from '../../../components/ScheduleEditor.vue';
4
+ import { useForm } from '@inertiajs/vue3';
5
+ import { ref } from 'vue';
6
+
7
+ const props = defineProps({
8
+ schedule: { type: Object, default: null },
9
+ timezones: { type: Array, default: () => [] },
10
+ });
11
+
12
+ const defaultSchedule = {
13
+ monday: { start: '09:00', end: '17:00' },
14
+ tuesday: { start: '09:00', end: '17:00' },
15
+ wednesday: { start: '09:00', end: '17:00' },
16
+ thursday: { start: '09:00', end: '17:00' },
17
+ friday: { start: '09:00', end: '17:00' },
18
+ saturday: { start: '', end: '' },
19
+ sunday: { start: '', end: '' },
20
+ };
21
+
22
+ const form = useForm({
23
+ name: props.schedule?.name || '',
24
+ timezone: props.schedule?.timezone || 'UTC',
25
+ is_default: props.schedule?.is_default ?? false,
26
+ schedule: props.schedule?.schedule || { ...defaultSchedule },
27
+ holidays:
28
+ props.schedule?.holidays?.map((h) => ({
29
+ name: h.name,
30
+ date: h.date?.split('T')[0] || h.date,
31
+ recurring: h.recurring,
32
+ })) || [],
33
+ });
34
+
35
+ const newHoliday = ref({ name: '', date: '', recurring: false });
36
+
37
+ function addHoliday() {
38
+ if (newHoliday.value.name && newHoliday.value.date) {
39
+ form.holidays.push({ ...newHoliday.value });
40
+ newHoliday.value = { name: '', date: '', recurring: false };
41
+ }
42
+ }
43
+
44
+ function removeHoliday(index) {
45
+ form.holidays.splice(index, 1);
46
+ }
47
+
48
+ function submit() {
49
+ if (props.schedule) {
50
+ form.put(route('escalated.admin.business-hours.update', props.schedule.id));
51
+ } else {
52
+ form.post(route('escalated.admin.business-hours.store'));
53
+ }
54
+ }
55
+ </script>
56
+
57
+ <template>
58
+ <EscalatedLayout :title="schedule ? 'Edit Schedule' : 'New Schedule'">
59
+ <form
60
+ class="mx-auto max-w-2xl space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
61
+ @submit.prevent="submit"
62
+ >
63
+ <div>
64
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
65
+ <input
66
+ v-model="form.name"
67
+ type="text"
68
+ required
69
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
70
+ />
71
+ <div v-if="form.errors.name" class="mt-1 text-sm text-rose-400">{{ form.errors.name }}</div>
72
+ </div>
73
+
74
+ <div>
75
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Timezone</label>
76
+ <select
77
+ v-model="form.timezone"
78
+ required
79
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
80
+ >
81
+ <option v-for="tz in timezones" :key="tz" :value="tz">{{ tz }}</option>
82
+ </select>
83
+ <div v-if="form.errors.timezone" class="mt-1 text-sm text-rose-400">{{ form.errors.timezone }}</div>
84
+ </div>
85
+
86
+ <label class="flex items-center gap-2">
87
+ <input
88
+ v-model="form.is_default"
89
+ type="checkbox"
90
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-cyan-500 focus:ring-[var(--esc-panel-border-input)]"
91
+ />
92
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Default schedule</span>
93
+ </label>
94
+
95
+ <div>
96
+ <label class="mb-2 block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
97
+ >Weekly Hours</label
98
+ >
99
+ <ScheduleEditor v-model="form.schedule" />
100
+ <div v-if="form.errors.schedule" class="mt-1 text-sm text-rose-400">{{ form.errors.schedule }}</div>
101
+ </div>
102
+
103
+ <div>
104
+ <label class="mb-2 block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Holidays</label>
105
+ <div class="space-y-2">
106
+ <div
107
+ v-for="(holiday, idx) in form.holidays"
108
+ :key="idx"
109
+ class="flex items-center gap-2 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] px-3 py-2"
110
+ >
111
+ <span class="flex-1 text-sm text-[var(--esc-panel-text-secondary)]">{{ holiday.name }}</span>
112
+ <span class="text-sm text-[var(--esc-panel-text-tertiary)]">{{ holiday.date }}</span>
113
+ <span
114
+ v-if="holiday.recurring"
115
+ class="inline-flex items-center rounded-full bg-violet-500/10 px-2 py-0.5 text-xs font-medium text-violet-400 ring-1 ring-violet-500/20"
116
+ >Recurring</span
117
+ >
118
+ <button
119
+ type="button"
120
+ class="text-sm text-rose-400 hover:text-rose-300"
121
+ @click="removeHoliday(idx)"
122
+ >
123
+ Remove
124
+ </button>
125
+ </div>
126
+ <div class="flex items-end gap-2">
127
+ <div class="flex-1">
128
+ <input
129
+ v-model="newHoliday.name"
130
+ type="text"
131
+ placeholder="Holiday name"
132
+ class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
133
+ />
134
+ </div>
135
+ <div>
136
+ <input
137
+ v-model="newHoliday.date"
138
+ type="date"
139
+ class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
140
+ />
141
+ </div>
142
+ <label class="flex items-center gap-1">
143
+ <input
144
+ v-model="newHoliday.recurring"
145
+ type="checkbox"
146
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-cyan-500 focus:ring-[var(--esc-panel-border-input)]"
147
+ />
148
+ <span class="text-xs text-[var(--esc-panel-text-tertiary)]">Recurring</span>
149
+ </label>
150
+ <button
151
+ type="button"
152
+ class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-3 py-1.5 text-sm font-medium text-[var(--esc-panel-text-secondary)] transition-colors hover:bg-[var(--esc-panel-hover)]"
153
+ @click="addHoliday"
154
+ >
155
+ Add
156
+ </button>
157
+ </div>
158
+ </div>
159
+ </div>
160
+
161
+ <div class="flex justify-end">
162
+ <button
163
+ type="submit"
164
+ :disabled="form.processing"
165
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
166
+ >
167
+ {{ schedule ? 'Update' : 'Create' }}
168
+ </button>
169
+ </div>
170
+ </form>
171
+ </EscalatedLayout>
172
+ </template>
@@ -0,0 +1,113 @@
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { Link, router } from '@inertiajs/vue3';
4
+
5
+ defineProps({ schedules: Array });
6
+
7
+ function destroy(id) {
8
+ if (confirm('Delete this schedule?')) {
9
+ router.delete(route('escalated.admin.business-hours.destroy', id));
10
+ }
11
+ }
12
+ </script>
13
+
14
+ <template>
15
+ <EscalatedLayout title="Business Hours">
16
+ <div class="mb-4 flex justify-end">
17
+ <Link
18
+ :href="route('escalated.admin.business-hours.create')"
19
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
20
+ >
21
+ Add Schedule
22
+ </Link>
23
+ </div>
24
+ <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
25
+ <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
26
+ <thead>
27
+ <tr class="bg-[var(--esc-panel-hover)]">
28
+ <th
29
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
30
+ >
31
+ Name
32
+ </th>
33
+ <th
34
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
+ >
36
+ Timezone
37
+ </th>
38
+ <th
39
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
+ >
41
+ Default
42
+ </th>
43
+ <th
44
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
45
+ >
46
+ Holidays
47
+ </th>
48
+ <th
49
+ class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
50
+ >
51
+ Actions
52
+ </th>
53
+ </tr>
54
+ </thead>
55
+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
56
+ <tr v-if="!schedules?.length">
57
+ <td colspan="5" class="px-4 py-12 text-center">
58
+ <svg
59
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
60
+ fill="none"
61
+ stroke="currentColor"
62
+ stroke-width="1.5"
63
+ viewBox="0 0 24 24"
64
+ >
65
+ <path
66
+ stroke-linecap="round"
67
+ stroke-linejoin="round"
68
+ d="M12 6v6h4.5m4.5 0a9 9 0 11-18 0 9 9 0 0118 0z"
69
+ />
70
+ </svg>
71
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No business schedules yet</p>
72
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
73
+ Create a schedule to define your team's working hours
74
+ </p>
75
+ </td>
76
+ </tr>
77
+ <tr
78
+ v-for="sched in schedules"
79
+ :key="sched.id"
80
+ class="transition-colors hover:bg-[var(--esc-panel-hover)]"
81
+ >
82
+ <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
83
+ {{ sched.name }}
84
+ </td>
85
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ sched.timezone }}</td>
86
+ <td class="px-4 py-3 text-sm">
87
+ <span
88
+ v-if="sched.is_default"
89
+ class="inline-flex items-center rounded-full bg-emerald-500/10 px-2 py-0.5 text-xs font-medium text-emerald-400 ring-1 ring-emerald-500/20"
90
+ >Default</span
91
+ >
92
+ <span v-else class="text-[var(--esc-panel-text-muted)]">-</span>
93
+ </td>
94
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
95
+ {{ sched.holidays?.length || 0 }}
96
+ </td>
97
+ <td class="px-4 py-3 text-right text-sm">
98
+ <Link
99
+ :href="route('escalated.admin.business-hours.edit', sched.id)"
100
+ class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
101
+ >
102
+ Edit
103
+ </Link>
104
+ <button class="ml-3 text-rose-400 hover:text-rose-300" @click="destroy(sched.id)">
105
+ Delete
106
+ </button>
107
+ </td>
108
+ </tr>
109
+ </tbody>
110
+ </table>
111
+ </div>
112
+ </EscalatedLayout>
113
+ </template>
@@ -10,7 +10,10 @@ const form = useForm({ title: '', body: '', category: '', is_shared: true });
10
10
 
11
11
  function create() {
12
12
  form.post(route('escalated.admin.canned-responses.store'), {
13
- onSuccess: () => { form.reset(); showForm.value = false; },
13
+ onSuccess: () => {
14
+ form.reset();
15
+ showForm.value = false;
16
+ },
14
17
  });
15
18
  }
16
19
 
@@ -24,46 +27,100 @@ function destroy(id) {
24
27
  <template>
25
28
  <EscalatedLayout title="Canned Responses">
26
29
  <div class="mb-4 flex justify-end">
27
- <button @click="showForm = !showForm"
28
- :class="showForm
29
- ? 'rounded-lg border border-white/10 bg-white/[0.03] px-4 py-2 text-sm font-medium text-neutral-300 transition-colors hover:bg-white/[0.06]'
30
- : 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400'">
30
+ <button
31
+ :class="
32
+ showForm
33
+ ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-4 py-2 text-sm font-medium text-[var(--esc-panel-text-secondary)] transition-colors hover:bg-[var(--esc-panel-hover)]'
34
+ : 'rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]'
35
+ "
36
+ @click="showForm = !showForm"
37
+ >
31
38
  {{ showForm ? 'Cancel' : 'Add Response' }}
32
39
  </button>
33
40
  </div>
34
- <form v-if="showForm" @submit.prevent="create" class="mb-6 space-y-3 rounded-xl border border-white/[0.06] bg-neutral-900/60 p-5">
35
- <input v-model="form.title" type="text" placeholder="Title" required
36
- class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-gray-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
37
- <textarea v-model="form.body" rows="4" placeholder="Response body..." required
38
- class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-gray-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"></textarea>
41
+ <form
42
+ v-if="showForm"
43
+ class="mb-6 space-y-3 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5"
44
+ @submit.prevent="create"
45
+ >
46
+ <input
47
+ v-model="form.title"
48
+ type="text"
49
+ placeholder="Title"
50
+ required
51
+ class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
52
+ />
53
+ <textarea
54
+ v-model="form.body"
55
+ rows="4"
56
+ placeholder="Response body..."
57
+ required
58
+ class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
59
+ ></textarea>
39
60
  <div class="flex items-center gap-3">
40
- <input v-model="form.category" type="text" placeholder="Category (optional)"
41
- class="rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-gray-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
61
+ <input
62
+ v-model="form.category"
63
+ type="text"
64
+ placeholder="Category (optional)"
65
+ class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
66
+ />
42
67
  <label class="flex items-center gap-2">
43
- <input v-model="form.is_shared" type="checkbox" class="rounded border-white/20 bg-neutral-900 text-white focus:ring-white/10" />
44
- <span class="text-sm text-neutral-300">Shared</span>
68
+ <input
69
+ v-model="form.is_shared"
70
+ type="checkbox"
71
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-[var(--esc-panel-text)] focus:ring-[var(--esc-panel-border-input)]"
72
+ />
73
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Shared</span>
45
74
  </label>
46
- <button type="submit" :disabled="form.processing"
47
- class="ml-auto rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400 disabled:opacity-50">
75
+ <button
76
+ type="submit"
77
+ :disabled="form.processing"
78
+ class="ml-auto rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
79
+ >
48
80
  Create
49
81
  </button>
50
82
  </div>
51
83
  </form>
52
84
  <div class="space-y-3">
53
- <div v-if="!responses?.length" class="rounded-xl border border-white/[0.06] bg-neutral-900/60 px-4 py-12 text-center">
54
- <svg class="mx-auto mb-3 h-8 w-8 text-neutral-700" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" d="M7.5 8.25h9m-9 3H12m-9.75 1.51c0 1.6 1.123 2.994 2.707 3.227 1.129.166 2.27.293 3.423.379.35.026.67.21.865.501L12 21l2.755-4.133a1.14 1.14 0 01.865-.501 48.172 48.172 0 003.423-.379c1.584-.233 2.707-1.626 2.707-3.228V6.741c0-1.602-1.123-2.995-2.707-3.228A48.394 48.394 0 0012 3c-2.392 0-4.744.175-7.043.513C3.373 3.746 2.25 5.14 2.25 6.741v6.018z" /></svg>
55
- <p class="text-sm text-neutral-500">No canned responses yet</p>
56
- <p class="mt-1 text-xs text-neutral-600">Create reusable templates for common replies</p>
85
+ <div
86
+ v-if="!responses?.length"
87
+ class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] px-4 py-12 text-center"
88
+ >
89
+ <svg
90
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
91
+ fill="none"
92
+ stroke="currentColor"
93
+ stroke-width="1.5"
94
+ viewBox="0 0 24 24"
95
+ >
96
+ <path
97
+ stroke-linecap="round"
98
+ stroke-linejoin="round"
99
+ d="M7.5 8.25h9m-9 3H12m-9.75 1.51c0 1.6 1.123 2.994 2.707 3.227 1.129.166 2.27.293 3.423.379.35.026.67.21.865.501L12 21l2.755-4.133a1.14 1.14 0 01.865-.501 48.172 48.172 0 003.423-.379c1.584-.233 2.707-1.626 2.707-3.228V6.741c0-1.602-1.123-2.995-2.707-3.228A48.394 48.394 0 0012 3c-2.392 0-4.744.175-7.043.513C3.373 3.746 2.25 5.14 2.25 6.741v6.018z"
100
+ />
101
+ </svg>
102
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No canned responses yet</p>
103
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
104
+ Create reusable templates for common replies
105
+ </p>
57
106
  </div>
58
- <div v-for="resp in responses" :key="resp.id" class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4 transition-colors hover:bg-gray-900/80">
107
+ <div
108
+ v-for="resp in responses"
109
+ :key="resp.id"
110
+ class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-4 transition-colors hover:bg-gray-900/80"
111
+ >
59
112
  <div class="mb-2 flex items-center justify-between">
60
113
  <div class="flex items-center gap-2">
61
- <span class="font-medium text-neutral-200">{{ resp.title }}</span>
62
- <span v-if="resp.category" class="rounded-md bg-white/[0.06] px-2 py-0.5 text-xs text-neutral-400 ring-1 ring-white/[0.06]">{{ resp.category }}</span>
114
+ <span class="font-medium text-[var(--esc-panel-text-secondary)]">{{ resp.title }}</span>
115
+ <span
116
+ v-if="resp.category"
117
+ class="rounded-md bg-[var(--esc-panel-hover)] px-2 py-0.5 text-xs text-[var(--esc-panel-text-tertiary)] ring-1 ring-white/[0.06]"
118
+ >{{ resp.category }}</span
119
+ >
63
120
  </div>
64
- <button @click="destroy(resp.id)" class="text-sm text-rose-400 hover:text-rose-300">Delete</button>
121
+ <button class="text-sm text-rose-400 hover:text-rose-300" @click="destroy(resp.id)">Delete</button>
65
122
  </div>
66
- <p class="text-sm text-neutral-400">{{ resp.body }}</p>
123
+ <p class="text-sm text-[var(--esc-panel-text-tertiary)]">{{ resp.body }}</p>
67
124
  </div>
68
125
  </div>
69
126
  </EscalatedLayout>