@escalated-dev/escalated 0.6.0 → 0.7.1

package/src/components/KnowledgePanel.vue

@@ -0,0 +1,122 @@
+<script setup>
+import { ref } from 'vue';
+
+defineProps({
+    ticketReference: { type: String, required: true },
+});
+
+const emit = defineEmits(['insert-link', 'quote']);
+const searchTerm = ref('');
+const expanded = ref(true);
+
+// Placeholder results for knowledge base integration
+const results = ref([]);
+const loading = ref(false);
+let debounceTimer = null;
+
+function onSearch(val) {
+    window.clearTimeout(debounceTimer);
+    if (!val || val.length < 2) {
+        results.value = [];
+        return;
+    }
+    debounceTimer = window.setTimeout(() => search(val), 300);
+}
+
+function search(term) {
+    loading.value = true;
+    // Placeholder: in production, this would call a knowledge base API
+    results.value = [
+        {
+            id: 1,
+            title: `How to resolve "${term}" issues`,
+            excerpt: `This article explains common solutions for ${term}-related problems that customers frequently encounter.`,
+            url: '#',
+        },
+        {
+            id: 2,
+            title: `${term} - FAQ`,
+            excerpt: `Frequently asked questions about ${term} and related features.`,
+            url: '#',
+        },
+        {
+            id: 3,
+            title: `Troubleshooting ${term}`,
+            excerpt: `Step-by-step troubleshooting guide for ${term} problems.`,
+            url: '#',
+        },
+    ];
+    loading.value = false;
+}
+
+function insertLink(article) {
+    emit('insert-link', article);
+}
+
+function quoteArticle(article) {
+    emit('quote', article);
+}
+</script>
+
+<template>
+    <div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4">
+        <button
+            class="flex w-full items-center justify-between text-sm font-semibold text-neutral-200"
+            @click="expanded = !expanded"
+        >
+            <span>Knowledge Base</span>
+            <svg
+                :class="['h-4 w-4 text-neutral-500 transition-transform', expanded && 'rotate-180']"
+                fill="none"
+                stroke="currentColor"
+                stroke-width="1.5"
+                viewBox="0 0 24 24"
+            >
+                <path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
+            </svg>
+        </button>
+
+        <div v-if="expanded" class="mt-3 space-y-3">
+            <input
+                v-model="searchTerm"
+                type="text"
+                placeholder="Search knowledge base..."
+                class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
+                @input="onSearch(searchTerm)"
+            />
+
+            <div v-if="loading" class="text-xs text-neutral-500">Searching...</div>
+
+            <div v-else-if="results.length" class="space-y-2">
+                <div
+                    v-for="article in results"
+                    :key="article.id"
+                    class="rounded-lg border border-white/[0.04] bg-white/[0.02] p-3"
+                >
+                    <h4 class="text-sm font-medium text-neutral-200">{{ article.title }}</h4>
+                    <p class="mt-1 text-xs text-neutral-400 line-clamp-2">{{ article.excerpt }}</p>
+                    <div class="mt-2 flex gap-2">
+                        <button
+                            class="rounded px-2 py-0.5 text-[10px] font-medium text-cyan-400 ring-1 ring-cyan-500/20 transition-colors hover:bg-cyan-500/10"
+                            @click="insertLink(article)"
+                        >
+                            Insert Link
+                        </button>
+                        <button
+                            class="rounded px-2 py-0.5 text-[10px] font-medium text-violet-400 ring-1 ring-violet-500/20 transition-colors hover:bg-violet-500/10"
+                            @click="quoteArticle(article)"
+                        >
+                            Quote
+                        </button>
+                    </div>
+                </div>
+            </div>
+
+            <div v-else-if="searchTerm.length >= 2 && !loading" class="text-xs text-neutral-500">
+                No articles found.
+            </div>
+
+            <div v-else class="text-xs text-neutral-500">Search for articles to help resolve this ticket.</div>
+        </div>
+    </div>
+</template>

package/src/components/KpiCard.stories.js

@@ -0,0 +1,32 @@
+import KpiCard from './KpiCard.vue';
+
+export default {
+    title: 'Components/KpiCard',
+    component: KpiCard,
+};
+
+export const Basic = { args: { label: 'Total Tickets', value: 1284 } };
+export const WithPositiveTrend = { args: { label: 'Resolved', value: 892, trend: 12 } };
+export const WithNegativeTrend = { args: { label: 'SLA Breaches', value: 7, trend: -34 } };
+
+export const WithIcon = {
+    args: {
+        label: 'Active Agents',
+        value: 24,
+        trend: 8,
+        icon: 'M15 19.128a9.38 9.38 0 002.625.372 9.337 9.337 0 004.121-.952 4.125 4.125 0 00-7.533-2.493M15 19.128v-.003c0-1.113-.285-2.16-.786-3.07M15 19.128v.106A12.318 12.318 0 018.624 21c-2.331 0-4.512-.645-6.374-1.766l-.001-.109a6.375 6.375 0 0111.964-3.07M12 6.375a3.375 3.375 0 11-6.75 0 3.375 3.375 0 016.75 0zm8.25 2.25a2.625 2.625 0 11-5.25 0 2.625 2.625 0 015.25 0z',
+    },
+};
+
+export const DashboardRow = {
+    render: () => ({
+        components: { KpiCard },
+        template: `
+            <div class="grid grid-cols-3 gap-4" style="max-width: 800px;">
+                <KpiCard label="Total Tickets" :value="1284" :trend="5" icon="M2.25 13.5h3.86a2.25 2.25 0 012.012 1.244l.256.512a2.25 2.25 0 002.013 1.244h3.218a2.25 2.25 0 002.013-1.244l.256-.512a2.25 2.25 0 012.013-1.244h3.859" />
+                <KpiCard label="Avg Response Time" value="1h 42m" :trend="-18" icon="M12 6v6h4.5m4.5 0a9 9 0 11-18 0 9 9 0 0118 0z" />
+                <KpiCard label="CSAT Score" value="94%" :trend="3" icon="M11.48 3.499a.562.562 0 011.04 0l2.125 5.111a.563.563 0 00.475.345l5.518.442c.499.04.701.663.321.988l-4.204 3.602a.563.563 0 00-.182.557l1.285 5.385a.562.562 0 01-.84.61l-4.725-2.885a.563.563 0 00-.586 0L6.982 20.54a.562.562 0 01-.84-.61l1.285-5.386a.562.562 0 00-.182-.557l-4.204-3.602a.563.563 0 01.321-.988l5.518-.442a.563.563 0 00.475-.345L11.48 3.5z" />
+            </div>
+        `,
+    }),
+};

package/src/components/KpiCard.vue

@@ -0,0 +1,88 @@
+<script setup>
+import { inject, computed } from 'vue';
+
+defineProps({
+    label: { type: String, required: true },
+    value: { type: [Number, String], required: true },
+    trend: { type: Number, default: null },
+    icon: { type: String, default: null },
+});
+
+const escDark = inject(
+    'esc-dark',
+    computed(() => false),
+);
+</script>
+
+<template>
+    <div
+        :class="[
+            'rounded-xl border p-5',
+            escDark ? 'border-white/[0.06] bg-neutral-900/60' : 'border-gray-200 bg-white',
+        ]"
+    >
+        <div class="flex items-start justify-between">
+            <div>
+                <div :class="['text-[13px] font-medium', escDark ? 'text-neutral-500' : 'text-gray-500']">
+                    {{ label }}
+                </div>
+                <div :class="['mt-2 text-2xl font-bold tracking-tight', escDark ? 'text-white' : 'text-gray-900']">
+                    {{ value }}
+                </div>
+            </div>
+            <div
+                v-if="icon"
+                :class="[
+                    'flex h-10 w-10 items-center justify-center rounded-lg',
+                    escDark ? 'bg-white/[0.04]' : 'bg-gray-100',
+                ]"
+            >
+                <svg
+                    :class="['h-5 w-5', escDark ? 'text-neutral-500' : 'text-gray-400']"
+                    fill="none"
+                    stroke="currentColor"
+                    stroke-width="1.5"
+                    viewBox="0 0 24 24"
+                >
+                    <path stroke-linecap="round" stroke-linejoin="round" :d="icon" />
+                </svg>
+            </div>
+        </div>
+        <div v-if="trend !== null && trend !== 0" class="mt-3 flex items-center gap-1">
+            <svg
+                v-if="trend > 0"
+                :class="['h-4 w-4', escDark ? 'text-emerald-400' : 'text-emerald-500']"
+                fill="none"
+                stroke="currentColor"
+                stroke-width="2"
+                viewBox="0 0 24 24"
+            >
+                <path stroke-linecap="round" stroke-linejoin="round" d="M4.5 19.5l15-15m0 0H8.25m11.25 0v11.25" />
+            </svg>
+            <svg
+                v-else
+                :class="['h-4 w-4', escDark ? 'text-red-400' : 'text-red-500']"
+                fill="none"
+                stroke="currentColor"
+                stroke-width="2"
+                viewBox="0 0 24 24"
+            >
+                <path stroke-linecap="round" stroke-linejoin="round" d="M4.5 4.5l15 15m0 0V8.25m0 11.25H8.25" />
+            </svg>
+            <span
+                :class="[
+                    'text-xs font-medium',
+                    trend > 0
+                        ? escDark
+                            ? 'text-emerald-400'
+                            : 'text-emerald-600'
+                        : escDark
+                          ? 'text-red-400'
+                          : 'text-red-600',
+                ]"
+            >
+                {{ Math.abs(trend) }}%
+            </span>
+        </div>
+    </div>
+</template>

package/src/components/MacroDropdown.vue

@@ -1,90 +1,150 @@
-<script setup>
-import { ref, computed, inject } from 'vue';
-import { router } from '@inertiajs/vue3';
-
-const props = defineProps({
-    macros: { type: Array, default: () => [] },
-    action: { type: String, required: true },
-});
-
-const escDark = inject('esc-dark', computed(() => false));
-const open = ref(false);
-const processing = ref(false);
-
-function applyMacro(macroId) {
-    if (processing.value) return;
-    processing.value = true;
-    router.post(props.action, { macro_id: macroId }, {
-        preserveScroll: true,
-        onFinish: () => {
-            processing.value = false;
-            open.value = false;
-        },
-    });
-}
-
-function toggle() {
-    open.value = !open.value;
-}
-
-function close() {
-    open.value = false;
-}
-</script>
-
-<template>
-    <div class="relative">
-        <!-- Trigger button -->
-        <button @click="toggle"
-                :class="['inline-flex items-center gap-2 rounded-lg px-3 py-2 text-sm font-medium transition-colors',
-                         escDark
-                             ? 'border border-white/10 bg-white/[0.03] text-neutral-300 hover:bg-white/[0.06]'
-                             : 'border border-gray-300 bg-white text-gray-700 hover:bg-gray-50']"
-                :disabled="processing">
-            <svg class="h-4 w-4" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
-                <path stroke-linecap="round" stroke-linejoin="round" d="M3.75 13.5l10.5-11.25L12 10.5h8.25L9.75 21.75 12 13.5H3.75z" />
-            </svg>
-            Apply Macro
-            <svg :class="['h-4 w-4 transition-transform', open && 'rotate-180']" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
-                <path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
-            </svg>
-        </button>
-
-        <!-- Backdrop -->
-        <div v-if="open" class="fixed inset-0 z-30" @click="close"></div>
-
-        <!-- Dropdown -->
-        <Transition enter-active-class="transition duration-100 ease-out" enter-from-class="scale-95 opacity-0" enter-to-class="scale-100 opacity-100"
-                    leave-active-class="transition duration-75 ease-in" leave-from-class="scale-100 opacity-100" leave-to-class="scale-95 opacity-0">
-            <div v-if="open"
-                 :class="['absolute right-0 z-40 mt-1 w-64 overflow-hidden rounded-xl border shadow-xl',
-                          escDark ? 'border-white/[0.06] bg-neutral-900' : 'border-gray-200 bg-white']">
-                <div :class="['px-3 py-2 text-xs font-semibold uppercase tracking-wider',
-                              escDark ? 'text-neutral-500' : 'text-gray-500']">
-                    Macros
-                </div>
-                <div class="max-h-64 overflow-y-auto">
-                    <div v-if="!macros.length"
-                         :class="['px-3 py-4 text-center text-sm', escDark ? 'text-neutral-500' : 'text-gray-400']">
-                        No macros available
-                    </div>
-                    <button v-for="macro in macros" :key="macro.id"
-                            @click="applyMacro(macro.id)"
-                            :disabled="processing"
-                            :class="['flex w-full flex-col px-3 py-2.5 text-left transition-colors',
-                                     escDark
-                                         ? 'hover:bg-white/[0.04] disabled:opacity-50'
-                                         : 'hover:bg-gray-50 disabled:opacity-50']">
-                        <span :class="['text-sm font-medium', escDark ? 'text-neutral-200' : 'text-gray-900']">
-                            {{ macro.name }}
-                        </span>
-                        <span v-if="macro.description"
-                              :class="['mt-0.5 text-xs', escDark ? 'text-neutral-500' : 'text-gray-500']">
-                            {{ macro.description }}
-                        </span>
-                    </button>
-                </div>
-            </div>
-        </Transition>
-    </div>
-</template>
+<script setup>
+import { ref, computed, inject } from 'vue';
+import { router } from '@inertiajs/vue3';
+
+const props = defineProps({
+    macros: { type: Array, default: () => [] },
+    action: { type: String, required: true },
+});
+
+const escDark = inject(
+    'esc-dark',
+    computed(() => false),
+);
+const open = ref(false);
+const processing = ref(false);
+
+function applyMacro(macroId) {
+    if (processing.value) return;
+    processing.value = true;
+    router.post(
+        props.action,
+        { macro_id: macroId },
+        {
+            preserveScroll: true,
+            onFinish: () => {
+                processing.value = false;
+                open.value = false;
+            },
+        },
+    );
+}
+
+function toggle() {
+    open.value = !open.value;
+}
+
+function close() {
+    open.value = false;
+}
+</script>
+
+<template>
+    <div class="relative">
+        <!-- Trigger button -->
+        <button
+            :class="[
+                'inline-flex items-center gap-2 rounded-lg px-3 py-2 text-sm font-medium transition-colors',
+                escDark
+                    ? 'border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-secondary)] hover:bg-[var(--esc-panel-hover)]'
+                    : 'border border-gray-300 bg-white text-gray-700 hover:bg-gray-50',
+            ]"
+            :disabled="processing"
+            aria-label="Apply macro"
+            :aria-expanded="open"
+            @click="toggle"
+        >
+            <svg class="h-4 w-4" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
+                <path
+                    stroke-linecap="round"
+                    stroke-linejoin="round"
+                    d="M3.75 13.5l10.5-11.25L12 10.5h8.25L9.75 21.75 12 13.5H3.75z"
+                />
+            </svg>
+            Apply Macro
+            <svg
+                :class="['h-4 w-4 transition-transform', open && 'rotate-180']"
+                fill="none"
+                stroke="currentColor"
+                stroke-width="1.5"
+                viewBox="0 0 24 24"
+            >
+                <path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
+            </svg>
+        </button>
+
+        <!-- Backdrop -->
+        <div v-if="open" class="fixed inset-0 z-30" @click="close"></div>
+
+        <!-- Dropdown -->
+        <Transition
+            enter-active-class="transition duration-100 ease-out"
+            enter-from-class="scale-95 opacity-0"
+            enter-to-class="scale-100 opacity-100"
+            leave-active-class="transition duration-75 ease-in"
+            leave-from-class="scale-100 opacity-100"
+            leave-to-class="scale-95 opacity-0"
+        >
+            <div
+                v-if="open"
+                :class="[
+                    'absolute right-0 z-40 mt-1 w-64 overflow-hidden rounded-xl border shadow-xl',
+                    escDark
+                        ? 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]'
+                        : 'border-gray-200 bg-white',
+                ]"
+            >
+                <div
+                    :class="[
+                        'px-3 py-2 text-xs font-semibold uppercase tracking-wider',
+                        escDark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-500',
+                    ]"
+                >
+                    Macros
+                </div>
+                <div class="max-h-64 overflow-y-auto" role="menu">
+                    <div
+                        v-if="!macros.length"
+                        :class="[
+                            'px-3 py-4 text-center text-sm',
+                            escDark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-400',
+                        ]"
+                    >
+                        No macros available
+                    </div>
+                    <button
+                        v-for="macro in macros"
+                        :key="macro.id"
+                        role="menuitem"
+                        :disabled="processing"
+                        :class="[
+                            'flex w-full flex-col px-3 py-2.5 text-left transition-colors',
+                            escDark
+                                ? 'hover:bg-[var(--esc-panel-hover)] disabled:opacity-50'
+                                : 'hover:bg-gray-50 disabled:opacity-50',
+                        ]"
+                        @click="applyMacro(macro.id)"
+                    >
+                        <span
+                            :class="[
+                                'text-sm font-medium',
+                                escDark ? 'text-[var(--esc-panel-text-secondary)]' : 'text-gray-900',
+                            ]"
+                        >
+                            {{ macro.name }}
+                        </span>
+                        <span
+                            v-if="macro.description"
+                            :class="[
+                                'mt-0.5 text-xs',
+                                escDark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-500',
+                            ]"
+                        >
+                            {{ macro.description }}
+                        </span>
+                    </button>
+                </div>
+            </div>
+        </Transition>
+    </div>
+</template>

package/src/components/MentionDropdown.vue

@@ -0,0 +1,154 @@
+<script setup>
+import { ref, computed, inject, watch, nextTick } from 'vue';
+
+const props = defineProps({
+    suggestions: { type: Array, default: () => [] },
+    visible: { type: Boolean, default: false },
+    loading: { type: Boolean, default: false },
+});
+
+const emit = defineEmits(['select', 'close']);
+
+const escDark = inject(
+    'esc-dark',
+    computed(() => false),
+);
+
+const activeIndex = ref(0);
+const listRef = ref(null);
+
+// Reset active index when suggestions change
+watch(
+    () => props.suggestions,
+    () => {
+        activeIndex.value = 0;
+    },
+);
+
+function scrollActiveIntoView() {
+    nextTick(() => {
+        const list = listRef.value;
+        if (!list) return;
+        const item = list.children[activeIndex.value];
+        if (item) {
+            item.scrollIntoView({ block: 'nearest' });
+        }
+    });
+}
+
+function onKeydown(e) {
+    if (!props.visible) return false;
+
+    if (e.key === 'ArrowDown') {
+        e.preventDefault();
+        activeIndex.value = (activeIndex.value + 1) % props.suggestions.length;
+        scrollActiveIntoView();
+        return true;
+    }
+
+    if (e.key === 'ArrowUp') {
+        e.preventDefault();
+        activeIndex.value = (activeIndex.value - 1 + props.suggestions.length) % props.suggestions.length;
+        scrollActiveIntoView();
+        return true;
+    }
+
+    if (e.key === 'Enter' || e.key === 'Tab') {
+        if (props.suggestions.length > 0) {
+            e.preventDefault();
+            emit('select', props.suggestions[activeIndex.value]);
+            return true;
+        }
+    }
+
+    if (e.key === 'Escape') {
+        e.preventDefault();
+        emit('close');
+        return true;
+    }
+
+    return false;
+}
+
+function selectAgent(agent) {
+    emit('select', agent);
+}
+
+defineExpose({ onKeydown });
+</script>
+
+<template>
+    <div
+        v-if="visible && (suggestions.length > 0 || loading)"
+        :class="[
+            'absolute z-50 w-64 max-h-48 overflow-y-auto rounded-lg border shadow-lg',
+            escDark ? 'border-white/10 bg-neutral-900 shadow-black/40' : 'border-gray-200 bg-white shadow-gray-200/50',
+        ]"
+        role="listbox"
+        aria-label="Agent suggestions"
+    >
+        <!-- Loading state -->
+        <div
+            v-if="loading && suggestions.length === 0"
+            :class="['px-3 py-2 text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']"
+        >
+            Searching...
+        </div>
+
+        <!-- Suggestions list -->
+        <div ref="listRef">
+            <button
+                v-for="(agent, index) in suggestions"
+                :key="agent.id"
+                type="button"
+                role="option"
+                :aria-selected="index === activeIndex"
+                :class="[
+                    'flex w-full items-center gap-2 px-3 py-2 text-left text-sm transition-colors',
+                    index === activeIndex
+                        ? escDark
+                            ? 'bg-white/[0.06] text-white'
+                            : 'bg-blue-50 text-blue-900'
+                        : escDark
+                          ? 'text-neutral-300 hover:bg-white/[0.04]'
+                          : 'text-gray-700 hover:bg-gray-50',
+                ]"
+                @click="selectAgent(agent)"
+                @mouseenter="activeIndex = index"
+            >
+                <!-- Avatar placeholder -->
+                <div
+                    :class="[
+                        'flex h-7 w-7 flex-shrink-0 items-center justify-center rounded-full text-xs font-semibold',
+                        escDark ? 'bg-cyan-500/20 text-cyan-400' : 'bg-blue-100 text-blue-700',
+                    ]"
+                >
+                    {{
+                        (agent.name || '')
+                            .split(' ')
+                            .map((w) => w[0])
+                            .join('')
+                            .toUpperCase()
+                            .slice(0, 2)
+                    }}
+                </div>
+                <div class="min-w-0 flex-1">
+                    <div :class="['truncate font-medium text-sm', escDark ? 'text-white' : 'text-gray-900']">
+                        {{ agent.name }}
+                    </div>
+                    <div :class="['truncate text-xs', escDark ? 'text-neutral-500' : 'text-gray-500']">
+                        {{ agent.email }}
+                    </div>
+                </div>
+            </button>
+        </div>
+
+        <!-- No results -->
+        <div
+            v-if="!loading && suggestions.length === 0 && visible"
+            :class="['px-3 py-2 text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']"
+        >
+            No agents found
+        </div>
+    </div>
+</template>