@escalated-dev/escalated 0.6.0 → 0.7.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -21
- package/README.md +125 -2
- package/package.json +40 -5
- package/src/components/ActiveChatsPanel.vue +246 -0
- package/src/components/ActivityTimeline.stories.js +55 -0
- package/src/components/ActivityTimeline.vue +83 -66
- package/src/components/AdminDashboard.stories.js +1423 -0
- package/src/components/AgentLoadIndicator.stories.js +37 -0
- package/src/components/AgentLoadIndicator.vue +49 -0
- package/src/components/AgentPerformanceCard.vue +44 -0
- package/src/components/ArticleEditor.vue +82 -0
- package/src/components/AssigneeSelect.vue +37 -23
- package/src/components/AttachmentList.vue +65 -37
- package/src/components/AuditLogEntry.vue +95 -0
- package/src/components/BulkActionBar.vue +166 -97
- package/src/components/CategoryTree.vue +89 -0
- package/src/components/ChartWidget.vue +46 -0
- package/src/components/ChatActionBar.vue +226 -0
- package/src/components/ChatBubble.vue +162 -0
- package/src/components/ChatComposer.vue +308 -0
- package/src/components/ChatQueue.vue +222 -0
- package/src/components/ChatThread.vue +197 -0
- package/src/components/CollisionWarning.stories.js +30 -0
- package/src/components/CollisionWarning.vue +68 -0
- package/src/components/ConditionalFieldRules.vue +135 -0
- package/src/components/ContextPanel.vue +66 -0
- package/src/components/ContextPanelSection.vue +65 -0
- package/src/components/CustomFieldRenderer.vue +159 -0
- package/src/components/EscalatedLayout.vue +424 -70
- package/src/components/FileDropzone.vue +57 -41
- package/src/components/FollowButton.stories.js +30 -0
- package/src/components/FollowButton.vue +88 -63
- package/src/components/KeyboardShortcutHelp.vue +213 -123
- package/src/components/KnowledgePanel.vue +122 -0
- package/src/components/KpiCard.stories.js +32 -0
- package/src/components/KpiCard.vue +88 -0
- package/src/components/MacroDropdown.vue +150 -90
- package/src/components/MentionDropdown.vue +154 -0
- package/src/components/MetricComparison.vue +89 -0
- package/src/components/PercentileChart.vue +67 -0
- package/src/components/PeriodSelector.vue +98 -0
- package/src/components/PermissionMatrix.vue +107 -0
- package/src/components/PinnedNotes.vue +129 -90
- package/src/components/PluginSlot.vue +68 -62
- package/src/components/PresenceIndicator.vue +138 -28
- package/src/components/PriorityBadge.stories.js +33 -0
- package/src/components/PriorityBadge.vue +46 -39
- package/src/components/QuickFilters.vue +65 -49
- package/src/components/ReplyComposer.vue +207 -30
- package/src/components/ReplyThread.vue +111 -21
- package/src/components/ReportChart.vue +395 -0
- package/src/components/ReportExportButton.vue +108 -0
- package/src/components/SatisfactionRating.vue +180 -128
- package/src/components/SaveViewDialog.vue +172 -0
- package/src/components/SavedViewSidebar.vue +208 -0
- package/src/components/ScheduleEditor.vue +104 -0
- package/src/components/SideConversation.vue +165 -0
- package/src/components/SideConversationList.vue +147 -0
- package/src/components/SkillTagManager.vue +79 -0
- package/src/components/SlaComplianceChart.vue +46 -0
- package/src/components/SlaTimer.stories.js +35 -0
- package/src/components/SlaTimer.vue +62 -49
- package/src/components/SnoozeButton.vue +247 -0
- package/src/components/StatsCard.stories.js +24 -0
- package/src/components/StatsCard.vue +18 -6
- package/src/components/StatusBadge.stories.js +53 -0
- package/src/components/StatusBadge.vue +78 -46
- package/src/components/TagSelect.vue +84 -53
- package/src/components/TicketFilters.vue +247 -46
- package/src/components/TicketLinkPanel.vue +193 -0
- package/src/components/TicketList.vue +536 -74
- package/src/components/TicketMergeDialog.vue +157 -0
- package/src/components/TicketSidebar.vue +167 -99
- package/src/components/TicketSplitDialog.vue +98 -0
- package/src/components/TicketTypeSelector.vue +21 -0
- package/src/components/TotpInput.stories.js +9 -0
- package/src/components/TotpInput.vue +81 -0
- package/src/components/TwoFactorSetup.vue +113 -0
- package/src/components/VariableTokenInput.vue +111 -0
- package/src/components/WorkflowActionConfig.vue +287 -0
- package/src/components/WorkflowActionList.vue +350 -0
- package/src/components/WorkflowConditionBuilder.vue +265 -0
- package/src/components/WorkflowTriggerSelector.vue +125 -0
- package/src/composables/useChat.js +187 -0
- package/src/composables/useDebouncedSearch.js +38 -0
- package/src/composables/useI18n.js +80 -80
- package/src/composables/useKeyboardShortcuts.js +46 -46
- package/src/composables/useMentions.js +134 -0
- package/src/composables/usePluginExtensions.js +159 -67
- package/src/composables/usePluginHooks.js +65 -0
- package/src/composables/useRealtime.js +182 -0
- package/src/defineEscalatedPlugin.js +76 -50
- package/src/index.js +77 -28
- package/src/locales/ar.json +727 -0
- package/src/locales/de.json +678 -430
- package/src/locales/en.json +717 -430
- package/src/locales/es.json +679 -430
- package/src/locales/fr.json +680 -431
- package/src/locales/index.js +12 -2
- package/src/locales/it.json +727 -0
- package/src/locales/ja.json +727 -0
- package/src/locales/ko.json +727 -0
- package/src/locales/nl.json +727 -0
- package/src/locales/pl.json +727 -0
- package/src/locales/pt-BR.json +727 -0
- package/src/locales/ru.json +727 -0
- package/src/locales/tr.json +727 -0
- package/src/locales/zh-CN.json +727 -0
- package/src/pages/Admin/ApiTokens/Index.vue +381 -217
- package/src/pages/Admin/AuditLog/Index.vue +154 -0
- package/src/pages/Admin/BusinessHours/Form.vue +172 -0
- package/src/pages/Admin/BusinessHours/Index.vue +113 -0
- package/src/pages/Admin/CannedResponses/Index.vue +82 -25
- package/src/pages/Admin/Capacity/Index.vue +134 -0
- package/src/pages/Admin/CustomFields/Form.vue +195 -0
- package/src/pages/Admin/CustomFields/Index.vue +134 -0
- package/src/pages/Admin/CustomObjects/Form.vue +202 -0
- package/src/pages/Admin/CustomObjects/Index.vue +127 -0
- package/src/pages/Admin/CustomObjects/Records.vue +228 -0
- package/src/pages/Admin/Departments/Form.vue +35 -11
- package/src/pages/Admin/Departments/Index.vue +74 -21
- package/src/pages/Admin/EscalationRules/Form.vue +86 -25
- package/src/pages/Admin/EscalationRules/Index.vue +158 -37
- package/src/pages/Admin/Import/Connect.vue +95 -0
- package/src/pages/Admin/Import/Index.vue +102 -0
- package/src/pages/Admin/Import/Mapping.vue +110 -0
- package/src/pages/Admin/Import/Progress.vue +153 -0
- package/src/pages/Admin/Import/Review.vue +76 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -0
- package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -0
- package/src/pages/Admin/Macros/Index.vue +448 -287
- package/src/pages/Admin/Plugins/Index.vue +327 -197
- package/src/pages/Admin/Reports/AgentDetail.vue +132 -0
- package/src/pages/Admin/Reports/AgentMetrics.vue +115 -0
- package/src/pages/Admin/Reports/AgentRanking.vue +246 -0
- package/src/pages/Admin/Reports/Cohorts.vue +180 -0
- package/src/pages/Admin/Reports/Comparison.vue +141 -0
- package/src/pages/Admin/Reports/CsatReport.vue +127 -0
- package/src/pages/Admin/Reports/Dashboard.vue +226 -0
- package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -0
- package/src/pages/Admin/Reports/ResponseTimes.vue +164 -0
- package/src/pages/Admin/Reports/SlaReport.vue +162 -0
- package/src/pages/Admin/Reports/SlaTrends.vue +183 -0
- package/src/pages/Admin/Reports.vue +206 -101
- package/src/pages/Admin/Roles/Form.vue +71 -0
- package/src/pages/Admin/Roles/Index.vue +122 -0
- package/src/pages/Admin/Settings/CsatSettings.vue +165 -0
- package/src/pages/Admin/Settings/DataRetention.vue +182 -0
- package/src/pages/Admin/Settings/EmailSettings.vue +243 -0
- package/src/pages/Admin/Settings/Sandbox.vue +135 -0
- package/src/pages/Admin/Settings/SsoSettings.vue +218 -0
- package/src/pages/Admin/Settings/TwoFactor.vue +110 -0
- package/src/pages/Admin/Settings.vue +847 -99
- package/src/pages/Admin/Skills/Form.vue +53 -0
- package/src/pages/Admin/Skills/Index.vue +94 -0
- package/src/pages/Admin/SlaPolicies/Form.vue +62 -19
- package/src/pages/Admin/SlaPolicies/Index.vue +85 -23
- package/src/pages/Admin/Statuses/Form.vue +114 -0
- package/src/pages/Admin/Statuses/Index.vue +153 -0
- package/src/pages/Admin/Tags/Index.vue +121 -35
- package/src/pages/Admin/Tickets/Index.vue +96 -9
- package/src/pages/Admin/Tickets/Show.vue +130 -37
- package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -0
- package/src/pages/Admin/Webhooks/Form.vue +110 -0
- package/src/pages/Admin/Webhooks/Index.vue +136 -0
- package/src/pages/Admin/Workflows/Builder.vue +207 -0
- package/src/pages/Admin/Workflows/Index.vue +235 -0
- package/src/pages/Admin/Workflows/Logs.vue +286 -0
- package/src/pages/Agent/Dashboard.vue +311 -186
- package/src/pages/Agent/TicketIndex.vue +80 -6
- package/src/pages/Agent/TicketShow.vue +399 -60
- package/src/pages/Customer/Create.vue +37 -10
- package/src/pages/Customer/Index.vue +9 -2
- package/src/pages/Customer/KnowledgeBase/Article.vue +129 -0
- package/src/pages/Customer/KnowledgeBase/Index.vue +151 -0
- package/src/pages/Customer/Show.vue +69 -63
- package/src/pages/Guest/Create.vue +40 -15
- package/src/pages/Guest/Show.vue +124 -93
- package/src/plugin.js +111 -1
- package/src/utils/constants.js +30 -0
- package/src/utils/formatting.js +35 -0
- package/src/utils/mentionHighlight.js +24 -0
- package/src/utils/sanitizeHtml.js +78 -64
- package/src/widget/EscalatedWidget.vue +804 -0
- package/src/widget/index.js +254 -0
- package/src/pages/Admin/Plugins.vue +0 -129
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{
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"nav": {
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"admin": "Administracja",
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"admin_badge": "ADMIN",
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"agent_panel": "Panel Agenta",
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"back_to_app": "Powrot do aplikacji",
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"my_tickets": "Moje Zgloszenia",
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"dashboard": "Pulpit",
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"tickets": "Zgloszenia",
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"reports": "Raporty",
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"departments": "Dzialy",
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"sla_policies": "Polityki SLA",
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"escalation_rules": "Reguly Eskalacji",
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"tags": "Tagi",
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"canned_responses": "Szablony Odpowiedzi",
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"macros": "Makra",
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"api_tokens": "Tokeny API",
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"plugins": "Wtyczki",
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"settings": "Ustawienia"
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},
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"status": {
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"open": "Otwarte",
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"in_progress": "W Trakcie",
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"waiting_on_customer": "Oczekuje na Klienta",
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"waiting_on_agent": "Oczekuje na Agenta",
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"escalated": "Eskalowane",
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"resolved": "Rozwiazane",
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"closed": "Zamkniete",
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"reopened": "Ponownie Otwarte"
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},
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"priority": {
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"low": "Niski",
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"medium": "Sredni",
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"high": "Wysoki",
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"urgent": "Pilny",
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"critical": "Krytyczny"
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},
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"activity": {
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"status_changed": "zmienil status",
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"assigned": "przypisal zgloszenie",
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"unassigned": "odpisal zgloszenie",
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"priority_changed": "zmienil priorytet",
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"tag_added": "dodal tag",
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"tag_removed": "usunal tag",
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"escalated": "eskalowal zgloszenie",
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"sla_breached": "Naruszenie SLA",
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"replied": "odpowiedzial",
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"note_added": "dodal notatke",
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"department_changed": "zmienil dzial",
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"reopened": "ponownie otworzyl zgloszenie",
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"resolved": "rozwiazal zgloszenie",
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"closed": "zamknal zgloszenie",
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"system": "System",
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"no_activity": "Brak aktywnosci.",
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"to": "na",
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"assigned_to": "przypisano do"
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},
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"ticket": {
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"reference": "Numer referencyjny",
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"subject": "Temat",
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"requester": "Zglaszajacy",
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"status": "Status",
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"priority": "Priorytet",
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"assignee": "Przypisany",
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"last_reply": "Ostatnia odpowiedz",
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"unknown": "Nieznany",
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"unassigned": "Nieprzypisane",
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"no_tickets": "Nie znaleziono zgloszen.",
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"details": "Szczegoly",
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"department": "Dzial",
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"created": "Utworzone",
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"activity": "Aktywnosc",
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"conversation": "Konwersacja",
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"by": "przez",
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"assign_to_me": "Przypisz do mnie",
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"close_ticket": "Zamknij zgloszenie",
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"reopen": "Otworz ponownie",
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"all_tickets": "Wszystkie zgloszenia",
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"ticket_queue": "Kolejka zgloszen",
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"my_tickets": "Moje zgloszenia",
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"new_ticket": "Nowe zgloszenie",
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"create_ticket": "Utworz zgloszenie",
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"submit_ticket": "Wyslij zgloszenie",
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"no_replies": "Brak odpowiedzi.",
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"ticket_closed_no_replies": "To zgloszenie jest zamkniete. Nie mozna dodac dalszych odpowiedzi."
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},
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"bulk": {
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"tickets_selected": ":count zgloszen zaznaczonych",
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"status_placeholder": "Status...",
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"priority_placeholder": "Priorytet...",
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"assign_placeholder": "Przypisz do...",
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"department_placeholder": "Dzial...",
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"delete": "Usun",
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"deselect_all": "Odznacz wszystko"
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"filter": {
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"search_tickets": "Szukaj zgloszen...",
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"all_statuses": "Wszystkie statusy",
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"all_priorities": "Wszystkie priorytety",
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"all_agents": "Wszyscy agenci",
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"all_departments": "Wszystkie dzialy",
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"following": "Obserwowane"
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"quick_filter": {
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"my_tickets": "Moje zgloszenia",
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"unassigned": "Nieprzypisane",
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"urgent_plus": "Pilne+",
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"sla_breaching": "Naruszenie SLA",
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"following": "Obserwowane"
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"reply": {
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"reply": "Odpowiedz",
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"internal_note": "Notatka wewnetrzna",
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"note_visibility": "Ta notatka jest widoczna tylko dla agentow.",
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"placeholder": "Wpisz odpowiedz...",
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"canned_responses": "Szablony odpowiedzi...",
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"add_note": "Dodaj notatke",
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"send_reply": "Wyslij odpowiedz",
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"pinned": "Przypiete",
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"unpin": "Odepnij",
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"pin": "Przypnij",
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"write_internal_note": "Napisz notatke wewnetrzna..."
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},
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"rating": {
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"customer_rating": "Ocena klienta",
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"how_was_experience": "Jak oceniasz swoje doswiadczenie?",
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"terrible": "Bardzo zle",
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"poor": "Zle",
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"okay": "Przecietnie",
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"good": "Dobrze",
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"excellent": "Doskonale",
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"feedback_placeholder": "Dodatkowe uwagi? (opcjonalnie)",
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"thank_you": "Dziekujemy za opinie!",
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"submit_rating": "Wyslij ocene",
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"customer_satisfaction": "Zadowolenie klienta"
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},
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"keyboard": {
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"title": "Skroty klawiszowe",
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"list_view": "Widok listy",
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"detail_view": "Widok szczegolowy",
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"global": "Globalne",
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"move_down": "W dol",
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"move_up": "W gore",
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"toggle_select": "Przelacz zaznaczenie",
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"open_ticket": "Otworz zgloszenie",
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"reply": "Odpowiedz",
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"internal_note": "Notatka wewnetrzna",
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"change_status": "Zmien status",
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"change_priority": "Zmien priorytet",
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"follow_unfollow": "Obserwuj/Przestan obserwowac",
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"show_help": "Pokaz pomoc",
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"esc_to_close": "Nacisnij Esc, aby zamknac"
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},
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"sla": {
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"overdue": "Przeterminowane",
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"breached": "SLA Naruszone",
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"first_response": "Pierwsza odpowiedz",
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|
+
"resolution": "Rozwiazanie"
|
|
159
|
+
},
|
|
160
|
+
"follow": {
|
|
161
|
+
"following": "Obserwowane",
|
|
162
|
+
"follow": "Obserwuj"
|
|
163
|
+
},
|
|
164
|
+
"file": {
|
|
165
|
+
"drop_or_browse": "Upusc pliki tutaj lub :link",
|
|
166
|
+
"browse": "przegladaj"
|
|
167
|
+
},
|
|
168
|
+
"macro": {
|
|
169
|
+
"apply_macro": "Zastosuj makro",
|
|
170
|
+
"macros": "Makra",
|
|
171
|
+
"no_macros": "Brak dostepnych makr"
|
|
172
|
+
},
|
|
173
|
+
"form": {
|
|
174
|
+
"name": "Nazwa",
|
|
175
|
+
"description": "Opis",
|
|
176
|
+
"slug": "Slug",
|
|
177
|
+
"auto_generated": "Generowany automatycznie, jesli pusty",
|
|
178
|
+
"active": "Aktywny",
|
|
179
|
+
"update": "Aktualizuj",
|
|
180
|
+
"create": "Utworz",
|
|
181
|
+
"save": "Zapisz",
|
|
182
|
+
"cancel": "Anuluj",
|
|
183
|
+
"edit": "Edytuj",
|
|
184
|
+
"delete": "Usun",
|
|
185
|
+
"actions": "Akcje",
|
|
186
|
+
"order": "Kolejnosc",
|
|
187
|
+
"value": "Wartosc",
|
|
188
|
+
"yes": "Tak",
|
|
189
|
+
"no": "Nie",
|
|
190
|
+
"confirm": "Potwierdz",
|
|
191
|
+
"none": "Brak",
|
|
192
|
+
"general": "Ogolne",
|
|
193
|
+
"shared": "Wspoldielone",
|
|
194
|
+
"private": "Prywatne",
|
|
195
|
+
"color": "Kolor",
|
|
196
|
+
"title": "Tytul",
|
|
197
|
+
"copy": "Kopiuj",
|
|
198
|
+
"dismiss": "Zamknij",
|
|
199
|
+
"saved": "Zapisano.",
|
|
200
|
+
"saving": "Zapisywanie...",
|
|
201
|
+
"creating": "Tworzenie...",
|
|
202
|
+
"submitting": "Wysylanie...",
|
|
203
|
+
"sending": "Wysylanie...",
|
|
204
|
+
"uploading": "Przesylanie...",
|
|
205
|
+
"copied": "Skopiowano!",
|
|
206
|
+
"subject": "Temat",
|
|
207
|
+
"priority": "Priorytet",
|
|
208
|
+
"department": "Dzial",
|
|
209
|
+
"attachments": "Zalaczniki"
|
|
210
|
+
},
|
|
211
|
+
"presence": {
|
|
212
|
+
"also_viewing": "Rowniez ogladaja: :names"
|
|
213
|
+
},
|
|
214
|
+
"pinned_notes": {
|
|
215
|
+
"title": "Przypiete notatki",
|
|
216
|
+
"unpin": "Odepnij"
|
|
217
|
+
},
|
|
218
|
+
"admin": {
|
|
219
|
+
"settings": {
|
|
220
|
+
"title": "Ustawienia",
|
|
221
|
+
"general": "Ogolne",
|
|
222
|
+
"guest_tickets": "Zgloszenia gosci",
|
|
223
|
+
"guest_tickets_desc": "Pozwol odwiedzajacym wysylac zgloszenia bez logowania",
|
|
224
|
+
"allow_customer_close": "Pozwol klientom zamykac",
|
|
225
|
+
"allow_customer_close_desc": "Pozwol klientom zamykac wlasne zgloszenia",
|
|
226
|
+
"auto_close": "Automatycznie zamykaj rozwiazane zgloszenia po",
|
|
227
|
+
"auto_close_desc": "Dni po rozwiazaniu przed automatycznym zamknieciem (0 aby wylaczyc)",
|
|
228
|
+
"days": "dni",
|
|
229
|
+
"limits": "Limity",
|
|
230
|
+
"max_attachments": "Maks. zalacznikow na odpowiedz",
|
|
231
|
+
"max_attachment_size": "Maks. rozmiar zalacznika",
|
|
232
|
+
"tickets": "Zgloszenia",
|
|
233
|
+
"reference_prefix": "Prefiks referencyjny",
|
|
234
|
+
"reference_prefix_desc": "Prefiks dla numerow referencyjnych (np. ESC daje ESC-00001)",
|
|
235
|
+
"inbound_email": "E-mail przychodzacy",
|
|
236
|
+
"inbound_email_desc": "Pozwol na tworzenie i odpowiadanie na zgloszenia przez e-mail",
|
|
237
|
+
"email_provider": "Dostawca e-mail",
|
|
238
|
+
"email_provider_desc": "Sposob odbierania przychodzacych wiadomosci e-mail",
|
|
239
|
+
"support_email": "Adres e-mail wsparcia",
|
|
240
|
+
"support_email_desc": "Adres e-mail, na ktory klienci beda wysylac wiadomosci (np. support@example.com)",
|
|
241
|
+
"signing_key": "Klucz podpisu",
|
|
242
|
+
"webhook_url": "URL Webhook",
|
|
243
|
+
"mailgun_webhook_desc": "Skonfiguruj ten URL w panelu Mailgun",
|
|
244
|
+
"inbound_token": "Token przychodzacy",
|
|
245
|
+
"postmark_webhook_desc": "Skonfiguruj ten URL w ustawieniach serwera Postmark",
|
|
246
|
+
"region": "Region",
|
|
247
|
+
"topic_arn": "Topic ARN",
|
|
248
|
+
"ses_webhook_desc": "Skonfiguruj ten URL jako punkt koncowy subskrypcji SNS",
|
|
249
|
+
"host": "Host",
|
|
250
|
+
"port": "Port",
|
|
251
|
+
"encryption": "Szyfrowanie",
|
|
252
|
+
"username": "Nazwa uzytkownika",
|
|
253
|
+
"password": "Haslo",
|
|
254
|
+
"mailbox": "Skrzynka pocztowa",
|
|
255
|
+
"save_settings": "Zapisz ustawienia"
|
|
256
|
+
},
|
|
257
|
+
"reports": {
|
|
258
|
+
"title": "Raporty",
|
|
259
|
+
"last_days": "Ostatnie :count dni",
|
|
260
|
+
"total_tickets": "Laczna liczba zgloszen",
|
|
261
|
+
"resolved": "Rozwiazane",
|
|
262
|
+
"avg_first_response": "Sr. pierwsza odpowiedz",
|
|
263
|
+
"sla_breaches": "Naruszenia SLA",
|
|
264
|
+
"by_status": "Wg statusu",
|
|
265
|
+
"by_priority": "Wg priorytetu",
|
|
266
|
+
"no_data": "Brak danych o zgloszeniach w tym okresie",
|
|
267
|
+
"no_ratings": "Brak ocen w tym okresie",
|
|
268
|
+
"ratings_count": "(:count ocen)",
|
|
269
|
+
"advanced_reports": "Zaawansowane raporty",
|
|
270
|
+
"sla_trends": "Trendy naruszen SLA",
|
|
271
|
+
"response_times": "Analiza czasu pierwszej odpowiedzi",
|
|
272
|
+
"resolution_times": "Analiza czasu rozwiazania",
|
|
273
|
+
"agent_ranking": "Ranking wydajnosci agentow",
|
|
274
|
+
"agent_detail": "Szczegolowa analiza agenta",
|
|
275
|
+
"cohorts": "Analiza kohort",
|
|
276
|
+
"comparison": "Porownanie okresow",
|
|
277
|
+
"overview": "Przeglad",
|
|
278
|
+
"agents": "Agenci",
|
|
279
|
+
"sla": "SLA",
|
|
280
|
+
"csat": "CSAT",
|
|
281
|
+
"export": "Eksportuj",
|
|
282
|
+
"export_csv": "Eksportuj jako CSV",
|
|
283
|
+
"export_json": "Eksportuj jako JSON",
|
|
284
|
+
"period_custom": "Niestandardowy",
|
|
285
|
+
"period_apply": "Zastosuj",
|
|
286
|
+
"period_start": "Poczatek",
|
|
287
|
+
"period_end": "Koniec",
|
|
288
|
+
"total_breaches": "Laczne naruszenia",
|
|
289
|
+
"breach_rate": "Wskaznik naruszen",
|
|
290
|
+
"frt_breaches": "Naruszenia FRT",
|
|
291
|
+
"resolution_breaches_label": "Naruszenia rozwiazania",
|
|
292
|
+
"breach_count_over_time": "Liczba naruszen w czasie",
|
|
293
|
+
"frt_vs_resolution": "Pierwsza odpowiedz vs naruszenia rozwiazania",
|
|
294
|
+
"breach_by_department": "Wskaznik naruszen wg dzialu",
|
|
295
|
+
"breach_by_priority": "Wskaznik naruszen wg priorytetu",
|
|
296
|
+
"at_risk": "Zagrozone - Zbliza sie naruszenie SLA",
|
|
297
|
+
"critical": "Krytyczny",
|
|
298
|
+
"warning": "Ostrzezenie",
|
|
299
|
+
"watch": "Obserwacja",
|
|
300
|
+
"hours_remaining": "Pozostalo :count godz.",
|
|
301
|
+
"no_at_risk": "Brak zagrozonych zgloszen.",
|
|
302
|
+
"avg_frt": "Sr. FRT",
|
|
303
|
+
"median_frt": "Mediana FRT",
|
|
304
|
+
"p90_frt": "P90 FRT",
|
|
305
|
+
"under_target": "Ponizej celu",
|
|
306
|
+
"frt_distribution": "Rozklad FRT",
|
|
307
|
+
"avg_frt_trend": "Trend sr. FRT",
|
|
308
|
+
"frt_by_department": "FRT wg dzialu",
|
|
309
|
+
"frt_by_priority": "FRT wg priorytetu",
|
|
310
|
+
"frt_by_agent": "FRT wg agenta",
|
|
311
|
+
"avg_resolution": "Sr. rozwiazanie",
|
|
312
|
+
"median_resolution": "Mediana rozwiazania",
|
|
313
|
+
"p90_resolution": "P90 rozwiazanie",
|
|
314
|
+
"resolution_distribution": "Rozklad czasu rozwiazania",
|
|
315
|
+
"resolution_trend": "Trend sr. czasu rozwiazania",
|
|
316
|
+
"resolution_by_department": "Rozwiazanie wg dzialu",
|
|
317
|
+
"resolution_by_channel": "Rozwiazanie wg kanalu",
|
|
318
|
+
"resolution_by_agent": "Czas rozwiazania wg agenta",
|
|
319
|
+
"composite_score": "Wynik",
|
|
320
|
+
"resolution_rate": "% rozwiazania",
|
|
321
|
+
"volume": "Wolumen",
|
|
322
|
+
"trend": "Trend",
|
|
323
|
+
"top_performers": "Najlepsi",
|
|
324
|
+
"needs_attention": "Wymaga uwagi",
|
|
325
|
+
"back_to_rankings": "Powrot do rankingu",
|
|
326
|
+
"response_percentiles": "Percentyle czasu odpowiedzi",
|
|
327
|
+
"productivity": "Produktywnosc",
|
|
328
|
+
"workload_over_time": "Obciazenie w czasie",
|
|
329
|
+
"csat_breakdown": "Szczegoly CSAT",
|
|
330
|
+
"by_tag": "Wg tagu",
|
|
331
|
+
"by_department": "Wg dzialu",
|
|
332
|
+
"by_channel": "Wg kanalu",
|
|
333
|
+
"by_type": "Wg typu",
|
|
334
|
+
"no_cohort_data": "Brak danych dla tego typu kohorty.",
|
|
335
|
+
"current_period": "Biezacy okres",
|
|
336
|
+
"previous_period": "Poprzedni okres",
|
|
337
|
+
"vs_previous": "vs poprzedni okres",
|
|
338
|
+
"pct_change": "% zmiana",
|
|
339
|
+
"sla_compliance": "Zgodnosc z SLA",
|
|
340
|
+
"no_agent_data": "Brak danych agentow w tym okresie.",
|
|
341
|
+
"avg": "Sr.",
|
|
342
|
+
"median": "Mediana",
|
|
343
|
+
"agent": "Agent",
|
|
344
|
+
"back": "Wstecz"
|
|
345
|
+
},
|
|
346
|
+
"departments": {
|
|
347
|
+
"title": "Dzialy",
|
|
348
|
+
"add": "Dodaj dzial",
|
|
349
|
+
"edit_title": "Edytuj dzial",
|
|
350
|
+
"new_title": "Nowy dzial",
|
|
351
|
+
"tickets": "Zgloszenia",
|
|
352
|
+
"agents": "Agenci",
|
|
353
|
+
"no_departments": "Brak dzialow",
|
|
354
|
+
"no_departments_desc": "Utworz pierwszy dzial, aby organizowac zgloszenia",
|
|
355
|
+
"confirm_delete": "Usunac ten dzial?"
|
|
356
|
+
},
|
|
357
|
+
"sla_policies": {
|
|
358
|
+
"title": "Polityki SLA",
|
|
359
|
+
"add": "Dodaj polityke",
|
|
360
|
+
"edit_title": "Edytuj polityke SLA",
|
|
361
|
+
"new_title": "Nowa polityka SLA",
|
|
362
|
+
"default": "Domyslna",
|
|
363
|
+
"business_hours": "Godziny pracy",
|
|
364
|
+
"business_hours_only": "Tylko godziny pracy",
|
|
365
|
+
"default_policy": "Domyslna polityka",
|
|
366
|
+
"first_response_hours": "Godziny pierwszej odpowiedzi (wg priorytetu)",
|
|
367
|
+
"resolution_hours": "Godziny rozwiazania (wg priorytetu)",
|
|
368
|
+
"no_policies": "Brak polityk SLA",
|
|
369
|
+
"no_policies_desc": "Zdefiniuj cele czasu odpowiedzi i rozwiazania",
|
|
370
|
+
"confirm_delete": "Usunac te polityke SLA?"
|
|
371
|
+
},
|
|
372
|
+
"escalation_rules": {
|
|
373
|
+
"title": "Reguly eskalacji",
|
|
374
|
+
"add": "Dodaj regule",
|
|
375
|
+
"edit_title": "Edytuj regule eskalacji",
|
|
376
|
+
"new_title": "Nowa regula eskalacji",
|
|
377
|
+
"trigger": "Wyzwalacz",
|
|
378
|
+
"trigger_type": "Typ wyzwalacza",
|
|
379
|
+
"time_based": "Czasowy",
|
|
380
|
+
"sla_breach": "Naruszenie SLA",
|
|
381
|
+
"priority_based": "Priorytetowy",
|
|
382
|
+
"conditions": "Warunki",
|
|
383
|
+
"add_short": "+ Dodaj",
|
|
384
|
+
"status": "Status",
|
|
385
|
+
"priority": "Priorytet",
|
|
386
|
+
"assignment": "Przypisanie",
|
|
387
|
+
"age_hours": "Wiek (godziny)",
|
|
388
|
+
"no_response_hours": "Brak odpowiedzi (godziny)",
|
|
389
|
+
"sla_breached": "SLA naruszone",
|
|
390
|
+
"escalate": "Eskaluj",
|
|
391
|
+
"change_priority": "Zmien priorytet",
|
|
392
|
+
"assign_to": "Przypisz do",
|
|
393
|
+
"change_department": "Zmien dzial",
|
|
394
|
+
"no_rules": "Brak regul eskalacji",
|
|
395
|
+
"no_rules_desc": "Skonfiguruj automatyczna eskalacje przeterminowanych zgloszen",
|
|
396
|
+
"confirm_delete": "Usunac te regule eskalacji?"
|
|
397
|
+
},
|
|
398
|
+
"canned_responses": {
|
|
399
|
+
"title": "Szablony odpowiedzi",
|
|
400
|
+
"add": "Dodaj odpowiedz",
|
|
401
|
+
"title_placeholder": "Tytul",
|
|
402
|
+
"body_placeholder": "Tresc odpowiedzi...",
|
|
403
|
+
"category_placeholder": "Kategoria (opcjonalnie)",
|
|
404
|
+
"no_responses": "Brak szablonow odpowiedzi",
|
|
405
|
+
"no_responses_desc": "Utworz szablony wielokrotnego uzytku dla typowych odpowiedzi",
|
|
406
|
+
"confirm_delete": "Usunac ten szablon odpowiedzi?"
|
|
407
|
+
},
|
|
408
|
+
"tags": {
|
|
409
|
+
"title": "Tagi",
|
|
410
|
+
"add": "Dodaj tag",
|
|
411
|
+
"no_tags": "Brak tagow",
|
|
412
|
+
"no_tags_desc": "Utworz tagi, aby kategoryzowac i filtrowac zgloszenia",
|
|
413
|
+
"confirm_delete": "Usunac ten tag?"
|
|
414
|
+
},
|
|
415
|
+
"macros": {
|
|
416
|
+
"title": "Makra",
|
|
417
|
+
"subtitle": "Makra automatyzuja powtarzalne czynnosci na zgloszeniach.",
|
|
418
|
+
"create_macro": "Utworz makro",
|
|
419
|
+
"update_macro": "Aktualizuj makro",
|
|
420
|
+
"shared_label": "Udostepnione wszystkim agentom",
|
|
421
|
+
"add_action": "+ Dodaj akcje",
|
|
422
|
+
"no_actions": "Brak akcji. Dodaj akcje, aby zdefiniowac dzialanie tego makra.",
|
|
423
|
+
"set_status": "Ustaw status",
|
|
424
|
+
"set_priority": "Ustaw priorytet",
|
|
425
|
+
"assign_to": "Przypisz do",
|
|
426
|
+
"add_tags": "Dodaj tagi",
|
|
427
|
+
"move_to_department": "Przenies do dzialu",
|
|
428
|
+
"send_reply": "Wyslij odpowiedz",
|
|
429
|
+
"add_internal_note": "Dodaj notatke wewnetrzna",
|
|
430
|
+
"select_status": "Wybierz status...",
|
|
431
|
+
"select_priority": "Wybierz priorytet...",
|
|
432
|
+
"agent_placeholder": "ID agenta lub e-mail",
|
|
433
|
+
"tags_placeholder": "Nazwy tagow oddzielone przecinkami",
|
|
434
|
+
"department_placeholder": "ID dzialu lub nazwa",
|
|
435
|
+
"reply_placeholder": "Wiadomosc odpowiedzi...",
|
|
436
|
+
"note_placeholder": "Tresc notatki...",
|
|
437
|
+
"no_macros": "Brak makr",
|
|
438
|
+
"no_macros_desc": "Utworz makra, aby automatyzowac powtarzalne czynnosci",
|
|
439
|
+
"creator": "Tworca",
|
|
440
|
+
"confirm_delete": "Usunac to makro? Tej operacji nie mozna cofnac."
|
|
441
|
+
},
|
|
442
|
+
"api_tokens": {
|
|
443
|
+
"title": "Tokeny API",
|
|
444
|
+
"subtitle": "Zarzadzaj tokenami API dla aplikacji desktopowych i zewnetrznych integracji.",
|
|
445
|
+
"create_token": "Utworz token",
|
|
446
|
+
"api_disabled": "API REST jest wylaczone. Ustaw ESCALATED_API_ENABLED=true w pliku .env, aby je wlaczyc.",
|
|
447
|
+
"token_created": "Token utworzony! Skopiuj go teraz — nie bedzie wiecej wyswietlany.",
|
|
448
|
+
"new_token": "Nowy token API",
|
|
449
|
+
"token_name": "Nazwa tokenu",
|
|
450
|
+
"token_name_placeholder": "np. Aplikacja desktopowa - Laptop sluzbowy",
|
|
451
|
+
"user": "Uzytkownik",
|
|
452
|
+
"select_user": "Wybierz uzytkownika...",
|
|
453
|
+
"abilities": "Uprawnienia",
|
|
454
|
+
"expires_in": "Wygasa za (dni)",
|
|
455
|
+
"no_expiration": "Pozostaw puste, aby nie wygasal",
|
|
456
|
+
"last_used": "Ostatnie uzycie",
|
|
457
|
+
"expires": "Wygasa",
|
|
458
|
+
"never": "Nigdy",
|
|
459
|
+
"expired": "Wygasly",
|
|
460
|
+
"revoke": "Uniewaznij",
|
|
461
|
+
"no_tokens": "Nie utworzono jeszcze tokenow API.",
|
|
462
|
+
"confirm_revoke": "Czy na pewno chcesz uniewaznic ten token? Tej operacji nie mozna cofnac."
|
|
463
|
+
},
|
|
464
|
+
"plugins": {
|
|
465
|
+
"title": "Wtyczki",
|
|
466
|
+
"upload": "Przeslij wtyczke",
|
|
467
|
+
"plugin_zip": "Plik ZIP wtyczki",
|
|
468
|
+
"installed": "Zainstalowane wtyczki",
|
|
469
|
+
"no_plugins": "Brak zainstalowanych wtyczek",
|
|
470
|
+
"no_plugins_alt": "Nie zainstalowano jeszcze zadnych wtyczek.",
|
|
471
|
+
"no_plugins_desc": "Przeslij plik ZIP wtyczki, aby rozszerzyc Escalated o niestandardowe funkcje.",
|
|
472
|
+
"active": "Aktywna",
|
|
473
|
+
"inactive": "Nieaktywna",
|
|
474
|
+
"installed_date": "Zainstalowano :date",
|
|
475
|
+
"menu_items": ":count element(ow) menu",
|
|
476
|
+
"widgets": ":count widget(ow)",
|
|
477
|
+
"page_components": ":count komponent(ow) strony",
|
|
478
|
+
"confirm_delete": "Czy na pewno chcesz usunac te wtyczke? Tej operacji nie mozna cofnac."
|
|
479
|
+
}
|
|
480
|
+
},
|
|
481
|
+
"import": {
|
|
482
|
+
"title": "Importuj dane",
|
|
483
|
+
"description": "Migruj zgloszenia, kontakty i historie z innej platformy helpdesk.",
|
|
484
|
+
"no_adapters": "Brak zainstalowanych adapterow importu.",
|
|
485
|
+
"connect": "Polacz z {platform}",
|
|
486
|
+
"test_connection": "Testuj polaczenie",
|
|
487
|
+
"testing": "Testowanie...",
|
|
488
|
+
"connected": "Polaczono pomyslnie",
|
|
489
|
+
"field_mapping": "Mapowanie pol",
|
|
490
|
+
"skip_entity": "Pomin import {type}",
|
|
491
|
+
"review": "Przegladnij import",
|
|
492
|
+
"start": "Rozpocznij import",
|
|
493
|
+
"starting": "Uruchamianie...",
|
|
494
|
+
"progress": "Postep importu",
|
|
495
|
+
"pause": "Wstrzymaj",
|
|
496
|
+
"resume": "Wznow",
|
|
497
|
+
"cancel": "Anuluj",
|
|
498
|
+
"paused": "Import wstrzymany.",
|
|
499
|
+
"resumed": "Import wznowiony.",
|
|
500
|
+
"cancelled": "Import anulowany.",
|
|
501
|
+
"completed": "Import zakonczony pomyslnie.",
|
|
502
|
+
"history": "Historia importow",
|
|
503
|
+
"suppression_notice": "Powiadomienia i automatyzacje sa wstrzymane podczas importu.",
|
|
504
|
+
"recent_errors": "Ostatnie bledy"
|
|
505
|
+
},
|
|
506
|
+
"agent": {
|
|
507
|
+
"dashboard": "Pulpit agenta",
|
|
508
|
+
"open_tickets": "Otwarte zgloszenia",
|
|
509
|
+
"my_assigned": "Przypisane do mnie",
|
|
510
|
+
"unassigned": "Nieprzypisane",
|
|
511
|
+
"sla_breached": "SLA naruszone",
|
|
512
|
+
"resolved_today": "Rozwiazane dzis",
|
|
513
|
+
"needs_attention": "Wymaga uwagi",
|
|
514
|
+
"sla_breaching": "Naruszenie SLA",
|
|
515
|
+
"unassigned_urgent": "Nieprzypisane pilne",
|
|
516
|
+
"recent_tickets": "Ostatnie zgloszenia",
|
|
517
|
+
"no_recent_tickets": "Brak ostatnich zgloszen",
|
|
518
|
+
"my_performance": "Moja wydajnosc",
|
|
519
|
+
"resolved_this_week": "Rozwiazane w tym tygodniu"
|
|
520
|
+
},
|
|
521
|
+
"guest": {
|
|
522
|
+
"submit_title": "Wyslij zgloszenie",
|
|
523
|
+
"submit_heading": "Wyslij zgloszenie do wsparcia",
|
|
524
|
+
"submit_desc": "Konto nie jest wymagane. Otrzymasz link do sledzenia zgloszenia.",
|
|
525
|
+
"sign_in_link": "Masz juz konto? Zaloguj sie",
|
|
526
|
+
"your_name": "Twoje imie",
|
|
527
|
+
"email_address": "Adres e-mail",
|
|
528
|
+
"bookmark_title": "Zapisz te strone",
|
|
529
|
+
"bookmark_desc": "To twoj prywatny link do przegladania i odpowiadania na to zgloszenie.",
|
|
530
|
+
"copy_link": "Kopiuj link",
|
|
531
|
+
"write_reply": "Napisz odpowiedz..."
|
|
532
|
+
},
|
|
533
|
+
"customer": {
|
|
534
|
+
"replies": "Odpowiedzi",
|
|
535
|
+
"reply": "Odpowiedz"
|
|
536
|
+
},
|
|
537
|
+
"chat": {
|
|
538
|
+
"live": "Na zywo",
|
|
539
|
+
"chat_with_us": "Porozmawiaj z nami",
|
|
540
|
+
"start_chat": "Rozpocznij czat",
|
|
541
|
+
"end_chat": "Zakoncz czat",
|
|
542
|
+
"end_confirm": "Zakonczyc ten czat?",
|
|
543
|
+
"transfer": "Przekaz",
|
|
544
|
+
"typing": ":name pisze...",
|
|
545
|
+
"chatting_with": "Rozmawiasz z :name",
|
|
546
|
+
"no_agents": "Brak dostepnych agentow",
|
|
547
|
+
"queue_position": "Jestes #:position w kolejce",
|
|
548
|
+
"placeholder": "Wpisz wiadomosc...",
|
|
549
|
+
"note": "Notatka",
|
|
550
|
+
"empty_state": "Czat rozpoczety — oczekiwanie na wiadomosci",
|
|
551
|
+
"new_messages": "Nowe wiadomosci",
|
|
552
|
+
"active_chats": "Aktywne czaty",
|
|
553
|
+
"no_active_chats": "Brak aktywnych czatow",
|
|
554
|
+
"open_panel": "Otworz panel czatu",
|
|
555
|
+
"close_panel": "Zamknij panel czatu",
|
|
556
|
+
"no_chats_waiting": "Brak czatow w kolejce",
|
|
557
|
+
"customer": "Klient",
|
|
558
|
+
"department": "Dzial",
|
|
559
|
+
"first_message": "Pierwsza wiadomosc",
|
|
560
|
+
"wait_time": "Czas oczekiwania",
|
|
561
|
+
"accept": "Akceptuj",
|
|
562
|
+
"agents": "Agenci",
|
|
563
|
+
"departments": "Dzialy",
|
|
564
|
+
"how_was_experience": "Jak oceniasz swoje doswiadczenie?",
|
|
565
|
+
"start_new_chat": "Rozpocznij nowy czat",
|
|
566
|
+
"close": "Zamknij",
|
|
567
|
+
"chat_ended": "Czat zakonczony",
|
|
568
|
+
"thank_you": "Dziekujemy za opinie!",
|
|
569
|
+
"submit_rating": "Wyslij ocene",
|
|
570
|
+
"live_chats": "Czaty na zywo"
|
|
571
|
+
},
|
|
572
|
+
"common": {
|
|
573
|
+
"change_status": "Zmien status...",
|
|
574
|
+
"change_priority": "Zmien priorytet...",
|
|
575
|
+
"kb": "KB",
|
|
576
|
+
"upload": "Przeslij"
|
|
577
|
+
},
|
|
578
|
+
"workflows": {
|
|
579
|
+
"title": "Przeplywy pracy",
|
|
580
|
+
"create": "Utworz przeplyw",
|
|
581
|
+
"edit": "Edytuj przeplyw",
|
|
582
|
+
"delete_confirm": "Usunac ten przeplyw? Tej operacji nie mozna cofnac.",
|
|
583
|
+
"no_workflows": "Brak przeplywow pracy",
|
|
584
|
+
"no_workflows_desc": "Utworz automatyzacje oparte na zdarzeniach z warunkami i akcjami",
|
|
585
|
+
"name": "Nazwa przeplywy",
|
|
586
|
+
"description": "Opis",
|
|
587
|
+
"active": "Aktywny",
|
|
588
|
+
"save": "Zapisz przeplyw",
|
|
589
|
+
"cancel": "Anuluj",
|
|
590
|
+
"view_logs": "Zobacz logi",
|
|
591
|
+
"last_triggered": "Ostatnie uruchomienie",
|
|
592
|
+
"trigger_count": "Uruchomienia",
|
|
593
|
+
"trigger": {
|
|
594
|
+
"title": "Zdarzenie wyzwalajace",
|
|
595
|
+
"description": "Kiedy to nastapi...",
|
|
596
|
+
"ticket_created": "Zgloszenie utworzone",
|
|
597
|
+
"ticket_created_desc": "Gdy nowe zgloszenie zostanie wyslane",
|
|
598
|
+
"ticket_updated": "Zgloszenie zaktualizowane",
|
|
599
|
+
"ticket_updated_desc": "Gdy pole zgloszenia zostanie zmodyfikowane",
|
|
600
|
+
"reply_added": "Odpowiedz dodana",
|
|
601
|
+
"reply_added_desc": "Gdy odpowiedz zostanie opublikowana na zgloszeniu",
|
|
602
|
+
"status_changed": "Status zmieniony",
|
|
603
|
+
"status_changed_desc": "Gdy status zgloszenia zostanie zaktualizowany",
|
|
604
|
+
"ticket_assigned": "Zgloszenie przypisane",
|
|
605
|
+
"ticket_assigned_desc": "Gdy zgloszenie zostanie przypisane do agenta",
|
|
606
|
+
"ticket_escalated": "Zgloszenie eskalowane",
|
|
607
|
+
"ticket_escalated_desc": "Gdy zgloszenie zostanie eskalowane",
|
|
608
|
+
"sla_breached": "SLA naruszone",
|
|
609
|
+
"sla_breached_desc": "Gdy cel SLA zostanie naruszony",
|
|
610
|
+
"sla_warning": "Ostrzezenie SLA",
|
|
611
|
+
"sla_warning_desc": "Gdy zbliza sie cel SLA",
|
|
612
|
+
"chat_started": "Czat rozpoczety",
|
|
613
|
+
"chat_started_desc": "Gdy rozpocznie sie sesja czatu na zywo",
|
|
614
|
+
"chat_ended": "Czat zakonczony",
|
|
615
|
+
"chat_ended_desc": "Gdy zakonczy sie sesja czatu na zywo"
|
|
616
|
+
},
|
|
617
|
+
"conditions": {
|
|
618
|
+
"title": "Warunki",
|
|
619
|
+
"description": "Tylko jesli te warunki sa spelnione...",
|
|
620
|
+
"optional": "opcjonalne",
|
|
621
|
+
"match_all": "Wszystkie warunki (AND)",
|
|
622
|
+
"match_any": "Dowolny warunek (OR)",
|
|
623
|
+
"add_condition": "Dodaj warunek",
|
|
624
|
+
"preview": "Podglad",
|
|
625
|
+
"field": {
|
|
626
|
+
"status": "Status",
|
|
627
|
+
"priority": "Priorytet",
|
|
628
|
+
"type": "Typ",
|
|
629
|
+
"channel": "Kanal",
|
|
630
|
+
"tags": "Tagi",
|
|
631
|
+
"department": "Dzial",
|
|
632
|
+
"assigned_agent": "Przypisany agent",
|
|
633
|
+
"subject": "Temat",
|
|
634
|
+
"hours_since_created": "Godziny od utworzenia",
|
|
635
|
+
"hours_since_updated": "Godziny od aktualizacji",
|
|
636
|
+
"reply_count": "Liczba odpowiedzi",
|
|
637
|
+
"custom_field": "Pole niestandardowe"
|
|
638
|
+
},
|
|
639
|
+
"operator": {
|
|
640
|
+
"equals": "rowne",
|
|
641
|
+
"not_equals": "rozne od",
|
|
642
|
+
"contains": "zawiera",
|
|
643
|
+
"in": "w",
|
|
644
|
+
"greater_than": "wieksze niz",
|
|
645
|
+
"less_than": "mniejsze niz",
|
|
646
|
+
"is_empty": "jest puste",
|
|
647
|
+
"matches": "pasuje do"
|
|
648
|
+
}
|
|
649
|
+
},
|
|
650
|
+
"actions": {
|
|
651
|
+
"title": "Akcje",
|
|
652
|
+
"description": "Nastepnie wykonaj to...",
|
|
653
|
+
"add_action": "Dodaj akcje",
|
|
654
|
+
"assign_agent": "Przypisz agenta",
|
|
655
|
+
"assign_agent_desc": "Przypisz zgloszenie do agenta",
|
|
656
|
+
"change_status": "Zmien status",
|
|
657
|
+
"change_status_desc": "Zaktualizuj status zgloszenia",
|
|
658
|
+
"change_priority": "Zmien priorytet",
|
|
659
|
+
"change_priority_desc": "Zaktualizuj priorytet zgloszenia",
|
|
660
|
+
"add_tag": "Dodaj tag",
|
|
661
|
+
"add_tag_desc": "Dodaj tag do zgloszenia",
|
|
662
|
+
"remove_tag": "Usun tag",
|
|
663
|
+
"remove_tag_desc": "Usun tag ze zgloszenia",
|
|
664
|
+
"move_department": "Przenies dzial",
|
|
665
|
+
"move_department_desc": "Przenies zgloszenie do innego dzialu",
|
|
666
|
+
"add_note": "Dodaj notatke wewnetrzna",
|
|
667
|
+
"add_note_desc": "Dodaj notatke wewnetrzna do zgloszenia",
|
|
668
|
+
"send_email": "Wyslij powiadomienie e-mail",
|
|
669
|
+
"send_email_desc": "Wyslij powiadomienie e-mail",
|
|
670
|
+
"send_webhook": "Wyslij Webhook",
|
|
671
|
+
"send_webhook_desc": "Wyslij dane na zewnetrzny URL",
|
|
672
|
+
"delay": "Opoznienie",
|
|
673
|
+
"delay_desc": "Poczekaj przed kontynuacja",
|
|
674
|
+
"delay_message": "Poczekaj {duration} {unit}, potem kontynuuj...",
|
|
675
|
+
"apply_macro": "Zastosuj makro",
|
|
676
|
+
"apply_macro_desc": "Zastosuj istniejace makro",
|
|
677
|
+
"close_ticket": "Zamknij zgloszenie",
|
|
678
|
+
"close_ticket_desc": "Natychmiast zamknij zgloszenie",
|
|
679
|
+
"snooze": "Drzemka",
|
|
680
|
+
"snooze_desc": "Odloz zgloszenie na czas",
|
|
681
|
+
"specific_agent": "Konkretny agent",
|
|
682
|
+
"least_busy": "Najmniej zajety agent",
|
|
683
|
+
"round_robin": "Round robin",
|
|
684
|
+
"not_configured": "Nieskonfigurowane"
|
|
685
|
+
},
|
|
686
|
+
"logs": {
|
|
687
|
+
"title": "Logi wykonania przeplywow",
|
|
688
|
+
"description": "Sledz wykonania przeplywow i debuguj problemy",
|
|
689
|
+
"no_logs": "Brak logow wykonania",
|
|
690
|
+
"no_logs_desc": "Logi pojawiaja sie po uruchomieniu przeplywow",
|
|
691
|
+
"timestamp": "Znacznik czasu",
|
|
692
|
+
"workflow": "Przeplyw",
|
|
693
|
+
"ticket": "Zgloszenie",
|
|
694
|
+
"event": "Zdarzenie",
|
|
695
|
+
"matched": "Dopasowane",
|
|
696
|
+
"actions_executed": "Akcje",
|
|
697
|
+
"duration": "Czas trwania",
|
|
698
|
+
"status": "Status",
|
|
699
|
+
"success": "Sukces",
|
|
700
|
+
"failed": "Niepowodzenie",
|
|
701
|
+
"skipped": "Pominiete",
|
|
702
|
+
"action_details": "Szczegoly wykonania akcji",
|
|
703
|
+
"all_workflows": "Wszystkie przeplywy",
|
|
704
|
+
"from": "Od",
|
|
705
|
+
"to": "Do"
|
|
706
|
+
},
|
|
707
|
+
"variables": {
|
|
708
|
+
"insert": "Wstaw zmienna",
|
|
709
|
+
"ticket_reference": "Numer referencyjny zgloszenia",
|
|
710
|
+
"ticket_subject": "Temat zgloszenia",
|
|
711
|
+
"ticket_status": "Status zgloszenia",
|
|
712
|
+
"agent_name": "Nazwa agenta",
|
|
713
|
+
"requester_name": "Nazwa zglaszajacego",
|
|
714
|
+
"requester_email": "E-mail zglaszajacego",
|
|
715
|
+
"department_name": "Nazwa dzialu"
|
|
716
|
+
},
|
|
717
|
+
"builder": {
|
|
718
|
+
"step": "Krok",
|
|
719
|
+
"trigger_step": "Krok 1: Zdarzenie wyzwalajace",
|
|
720
|
+
"conditions_step": "Krok 2: Warunki",
|
|
721
|
+
"actions_step": "Krok 3: Akcje",
|
|
722
|
+
"saving": "Zapisywanie...",
|
|
723
|
+
"update": "Aktualizuj przeplyw",
|
|
724
|
+
"create": "Utworz przeplyw"
|
|
725
|
+
}
|
|
726
|
+
}
|
|
727
|
+
}
|