@escalated-dev/escalated 0.6.0 → 0.7.1

package/src/pages/Admin/Settings/CsatSettings.vue

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+<script setup>
+import EscalatedLayout from '../../../components/EscalatedLayout.vue';
+import { useForm, Link } from '@inertiajs/vue3';
+
+const props = defineProps({
+    settings: Object,
+});
+
+const form = useForm({
+    csat_question_text: props.settings?.csat_question_text || 'How would you rate your support experience?',
+    csat_scale: props.settings?.csat_scale || '1-5',
+    csat_delivery_trigger: props.settings?.csat_delivery_trigger || 'on_resolve',
+    csat_delay_hours: props.settings?.csat_delay_hours || 0,
+});
+
+function submit() {
+    form.post(route('escalated.admin.settings.csat.update'));
+}
+</script>
+
+<template>
+    <EscalatedLayout title="CSAT Survey Settings">
+        <div class="mx-auto max-w-2xl">
+            <div class="mb-6">
+                <Link
+                    :href="route('escalated.admin.settings')"
+                    class="text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
+                >
+                    &larr; Back to Settings
+                </Link>
+            </div>
+
+            <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
+                <h2 class="mb-6 text-lg font-semibold text-[var(--esc-panel-text-secondary)]">
+                    Customer Satisfaction Survey
+                </h2>
+
+                <form class="space-y-6" @submit.prevent="submit">
+                    <!-- Question Text -->
+                    <div>
+                        <label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
+                            >Survey Question</label
+                        >
+                        <textarea
+                            v-model="form.csat_question_text"
+                            rows="3"
+                            class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-accent)]/40 focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-accent)]/40"
+                            placeholder="How would you rate your support experience?"
+                        ></textarea>
+                        <p v-if="form.errors.csat_question_text" class="mt-1 text-xs text-red-400">
+                            {{ form.errors.csat_question_text }}
+                        </p>
+                        <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
+                            This question will be shown to customers after their ticket is resolved.
+                        </p>
+                    </div>
+
+                    <!-- Rating Scale -->
+                    <div>
+                        <label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
+                            >Rating Scale</label
+                        >
+                        <div class="flex gap-3">
+                            <label
+                                :class="[
+                                    'flex cursor-pointer items-center gap-2 rounded-lg border px-4 py-3 transition-all',
+                                    form.csat_scale === '1-3'
+                                        ? 'border-[var(--esc-panel-accent)]/40 bg-[var(--esc-panel-accent)]/10 text-[var(--esc-panel-accent)]'
+                                        : 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:border-[var(--esc-panel-border-input)]',
+                                ]"
+                            >
+                                <input v-model="form.csat_scale" type="radio" value="1-3" class="sr-only" />
+                                <span class="text-sm font-medium">1-3 Scale</span>
+                                <span class="text-xs text-[var(--esc-panel-text-muted)]">(Simple)</span>
+                            </label>
+                            <label
+                                :class="[
+                                    'flex cursor-pointer items-center gap-2 rounded-lg border px-4 py-3 transition-all',
+                                    form.csat_scale === '1-5'
+                                        ? 'border-[var(--esc-panel-accent)]/40 bg-[var(--esc-panel-accent)]/10 text-[var(--esc-panel-accent)]'
+                                        : 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:border-[var(--esc-panel-border-input)]',
+                                ]"
+                            >
+                                <input v-model="form.csat_scale" type="radio" value="1-5" class="sr-only" />
+                                <span class="text-sm font-medium">1-5 Scale</span>
+                                <span class="text-xs text-[var(--esc-panel-text-muted)]">(Detailed)</span>
+                            </label>
+                        </div>
+                        <p v-if="form.errors.csat_scale" class="mt-1 text-xs text-red-400">
+                            {{ form.errors.csat_scale }}
+                        </p>
+                    </div>
+
+                    <!-- Delivery Trigger -->
+                    <div>
+                        <label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
+                            >Delivery Trigger</label
+                        >
+                        <select
+                            v-model="form.csat_delivery_trigger"
+                            class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-accent)]/40 focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-accent)]/40"
+                        >
+                            <option value="on_resolve">On ticket resolution</option>
+                            <option value="delayed">Delayed after resolution</option>
+                            <option value="manual">Manual only</option>
+                        </select>
+                        <p v-if="form.errors.csat_delivery_trigger" class="mt-1 text-xs text-red-400">
+                            {{ form.errors.csat_delivery_trigger }}
+                        </p>
+                    </div>
+
+                    <!-- Delay Hours (shown only for delayed trigger) -->
+                    <div v-if="form.csat_delivery_trigger === 'delayed'">
+                        <label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
+                            >Delay (hours)</label
+                        >
+                        <input
+                            v-model.number="form.csat_delay_hours"
+                            type="number"
+                            min="0"
+                            max="168"
+                            class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-accent)]/40 focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-accent)]/40"
+                        />
+                        <p v-if="form.errors.csat_delay_hours" class="mt-1 text-xs text-red-400">
+                            {{ form.errors.csat_delay_hours }}
+                        </p>
+                        <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
+                            How many hours after resolution to send the survey (max 168 = 7 days).
+                        </p>
+                    </div>
+
+                    <!-- Submit -->
+                    <div class="pt-2">
+                        <button
+                            type="submit"
+                            :disabled="form.processing"
+                            class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2.5 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-opacity hover:opacity-90 disabled:opacity-50"
+                        >
+                            Save Settings
+                        </button>
+                    </div>
+                </form>
+            </div>
+
+            <!-- Preview -->
+            <div class="mt-6 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
+                <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">Preview</h3>
+                <div
+                    class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] p-6 text-center"
+                >
+                    <p class="mb-4 text-sm text-[var(--esc-panel-text-secondary)]">{{ form.csat_question_text }}</p>
+                    <div class="flex items-center justify-center gap-2">
+                        <button
+                            v-for="n in form.csat_scale === '1-3' ? 3 : 5"
+                            :key="n"
+                            class="flex h-10 w-10 items-center justify-center rounded-lg border border-[var(--esc-panel-border)] text-sm font-medium text-[var(--esc-panel-text-tertiary)] transition-colors hover:border-amber-500/40 hover:bg-amber-500/10 hover:text-amber-400"
+                        >
+                            {{ n }}
+                        </button>
+                    </div>
+                </div>
+            </div>
+        </div>
+    </EscalatedLayout>
+</template>

package/src/pages/Admin/Settings/DataRetention.vue

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+<script setup>
+import EscalatedLayout from '../../../components/EscalatedLayout.vue';
+import { useForm } from '@inertiajs/vue3';
+
+const props = defineProps({
+    settings: Object,
+    purgePreview: { type: Object, default: () => ({}) },
+});
+
+const form = useForm({
+    retention_closed_tickets: props.settings.retention_closed_tickets ?? 'never',
+    retention_attachments: props.settings.retention_attachments ?? 'never',
+    retention_audit_logs: props.settings.retention_audit_logs ?? 'never',
+    retention_user_data_gdpr: props.settings.retention_user_data_gdpr ?? false,
+});
+
+function submit() {
+    form.post(route('escalated.admin.settings.data-retention.update'));
+}
+
+const ticketOptions = [
+    { value: 'never', label: 'Never delete' },
+    { value: '1_year', label: '1 year' },
+    { value: '2_years', label: '2 years' },
+    { value: '3_years', label: '3 years' },
+    { value: '5_years', label: '5 years' },
+];
+
+const attachmentOptions = [
+    { value: 'never', label: 'Never delete' },
+    { value: '1_year', label: '1 year' },
+    { value: '2_years', label: '2 years' },
+    { value: '3_years', label: '3 years' },
+    { value: '5_years', label: '5 years' },
+];
+
+const auditLogOptions = [
+    { value: 'never', label: 'Never delete' },
+    { value: '90_days', label: '90 days' },
+    { value: '180_days', label: '180 days' },
+    { value: '365_days', label: '365 days' },
+];
+</script>
+
+<template>
+    <EscalatedLayout title="Data Retention">
+        <form class="mx-auto max-w-2xl space-y-6" @submit.prevent="submit">
+            <!-- Closed Tickets -->
+            <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
+                <h3 class="mb-5 text-sm font-semibold text-[var(--esc-panel-text)]">Retention Policies</h3>
+                <p class="mb-5 text-xs text-[var(--esc-panel-text-muted)]">
+                    Configure how long data is retained before automatic purging. Records are soft-deleted first with a
+                    30-day grace period before permanent removal.
+                </p>
+                <div class="space-y-5">
+                    <div>
+                        <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
+                            >Closed Tickets</label
+                        >
+                        <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
+                            How long to keep closed tickets before purging
+                        </p>
+                        <select
+                            v-model="form.retention_closed_tickets"
+                            class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
+                        >
+                            <option v-for="opt in ticketOptions" :key="opt.value" :value="opt.value">
+                                {{ opt.label }}
+                            </option>
+                        </select>
+                    </div>
+
+                    <div>
+                        <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
+                            >Attachments</label
+                        >
+                        <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
+                            How long to keep attachments on closed tickets
+                        </p>
+                        <select
+                            v-model="form.retention_attachments"
+                            class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
+                        >
+                            <option v-for="opt in attachmentOptions" :key="opt.value" :value="opt.value">
+                                {{ opt.label }}
+                            </option>
+                        </select>
+                    </div>
+
+                    <div>
+                        <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
+                            >Audit Logs</label
+                        >
+                        <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
+                            How long to keep audit log entries
+                        </p>
+                        <select
+                            v-model="form.retention_audit_logs"
+                            class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
+                        >
+                            <option v-for="opt in auditLogOptions" :key="opt.value" :value="opt.value">
+                                {{ opt.label }}
+                            </option>
+                        </select>
+                    </div>
+
+                    <label class="flex items-center justify-between">
+                        <div>
+                            <span class="text-sm font-medium text-[var(--esc-panel-text-secondary)]"
+                                >GDPR User Data Handling</span
+                            >
+                            <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
+                                Anonymize user data upon account deletion to comply with GDPR
+                            </p>
+                        </div>
+                        <button
+                            type="button"
+                            :class="[
+                                'relative inline-flex h-6 w-11 shrink-0 cursor-pointer rounded-full border-2 border-transparent transition-colors',
+                                form.retention_user_data_gdpr ? 'bg-emerald-500' : 'bg-neutral-700',
+                            ]"
+                            @click="form.retention_user_data_gdpr = !form.retention_user_data_gdpr"
+                        >
+                            <span
+                                :class="[
+                                    'pointer-events-none inline-block h-5 w-5 transform rounded-full bg-white shadow ring-0 transition-transform',
+                                    form.retention_user_data_gdpr ? 'translate-x-5' : 'translate-x-0',
+                                ]"
+                            />
+                        </button>
+                    </label>
+                </div>
+            </div>
+
+            <!-- Purge Preview -->
+            <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
+                <h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text)]">Purge Preview</h3>
+                <p class="mb-4 text-xs text-[var(--esc-panel-text-muted)]">
+                    Estimated records that would be purged based on current settings.
+                </p>
+                <div class="grid grid-cols-3 gap-4">
+                    <div
+                        class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
+                    >
+                        <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
+                            {{ purgePreview.tickets ?? 0 }}
+                        </div>
+                        <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Closed Tickets</div>
+                    </div>
+                    <div
+                        class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
+                    >
+                        <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
+                            {{ purgePreview.attachments ?? 0 }}
+                        </div>
+                        <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Attachments</div>
+                    </div>
+                    <div
+                        class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
+                    >
+                        <div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
+                            {{ purgePreview.audit_logs ?? 0 }}
+                        </div>
+                        <div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Audit Logs</div>
+                    </div>
+                </div>
+            </div>
+
+            <!-- Submit -->
+            <div class="flex items-center justify-end gap-3">
+                <span v-if="form.recentlySuccessful" class="text-sm text-emerald-400">Saved.</span>
+                <button
+                    type="submit"
+                    :disabled="form.processing"
+                    class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
+                >
+                    {{ form.processing ? 'Saving...' : 'Save Retention Settings' }}
+                </button>
+            </div>
+        </form>
+    </EscalatedLayout>
+</template>

package/src/pages/Admin/Settings/EmailSettings.vue

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+<script setup>
+import EscalatedLayout from '../../../components/EscalatedLayout.vue';
+import { useForm } from '@inertiajs/vue3';
+import { ref } from 'vue';
+
+const props = defineProps({
+    addresses: { type: Array, default: () => [] },
+    defaultReplyAddress: { type: String, default: '' },
+});
+
+const form = useForm({
+    addresses: props.addresses.map((a) => ({ ...a })),
+    default_reply_address: props.defaultReplyAddress,
+});
+
+const showAddForm = ref(false);
+const newAddress = ref({
+    email: '',
+    display_name: '',
+    department_id: null,
+});
+
+function addAddress() {
+    form.addresses.push({
+        email: newAddress.value.email,
+        display_name: newAddress.value.display_name,
+        department_id: newAddress.value.department_id,
+        dkim_status: 'unknown',
+    });
+    newAddress.value = { email: '', display_name: '', department_id: null };
+    showAddForm.value = false;
+}
+
+function removeAddress(index) {
+    form.addresses.splice(index, 1);
+}
+
+function submit() {
+    form.post(route('escalated.admin.settings.email.update'));
+}
+
+const dkimStatusClasses = {
+    verified: 'bg-emerald-500/10 text-emerald-400 border-emerald-500/20',
+    pending: 'bg-amber-500/10 text-amber-400 border-amber-500/20',
+    failed: 'bg-rose-500/10 text-rose-400 border-rose-500/20',
+    unknown: 'bg-neutral-500/10 text-neutral-400 border-neutral-500/20',
+};
+</script>
+
+<template>
+    <EscalatedLayout title="Email Channel Settings">
+        <form class="mx-auto max-w-3xl space-y-6" @submit.prevent="submit">
+            <!-- Email Addresses -->
+            <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
+                <div class="mb-5 flex items-center justify-between">
+                    <div>
+                        <h3 class="text-sm font-semibold text-[var(--esc-panel-text)]">Support Email Addresses</h3>
+                        <p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
+                            Configure multiple email addresses for receiving and responding to tickets
+                        </p>
+                    </div>
+                    <button
+                        type="button"
+                        class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-1.5 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
+                        @click="showAddForm = true"
+                    >
+                        Add Address
+                    </button>
+                </div>
+
+                <!-- Address Table -->
+                <div
+                    v-if="form.addresses.length"
+                    class="overflow-hidden rounded-lg border border-[var(--esc-panel-border)]"
+                >
+                    <table class="w-full">
+                        <thead>
+                            <tr class="border-b border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)]">
+                                <th
+                                    class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
+                                >
+                                    Email
+                                </th>
+                                <th
+                                    class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
+                                >
+                                    Display Name
+                                </th>
+                                <th
+                                    class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
+                                >
+                                    Department
+                                </th>
+                                <th
+                                    class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
+                                >
+                                    DKIM
+                                </th>
+                                <th
+                                    class="px-4 py-3 text-right text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
+                                >
+                                    Actions
+                                </th>
+                            </tr>
+                        </thead>
+                        <tbody class="divide-y divide-[var(--esc-panel-border)]">
+                            <tr
+                                v-for="(addr, idx) in form.addresses"
+                                :key="idx"
+                                class="hover:bg-[var(--esc-panel-hover)]"
+                            >
+                                <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-secondary)]">
+                                    {{ addr.email }}
+                                </td>
+                                <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
+                                    {{ addr.display_name || '---' }}
+                                </td>
+                                <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
+                                    {{ addr.department_id ? `Dept #${addr.department_id}` : 'All' }}
+                                </td>
+                                <td class="px-4 py-3">
+                                    <span
+                                        :class="[
+                                            'inline-flex rounded-full border px-2 py-0.5 text-xs font-medium',
+                                            dkimStatusClasses[addr.dkim_status] || dkimStatusClasses.unknown,
+                                        ]"
+                                    >
+                                        {{ addr.dkim_status || 'Unknown' }}
+                                    </span>
+                                </td>
+                                <td class="px-4 py-3 text-right">
+                                    <button
+                                        type="button"
+                                        class="text-sm text-red-500/60 hover:text-red-400"
+                                        @click="removeAddress(idx)"
+                                    >
+                                        Remove
+                                    </button>
+                                </td>
+                            </tr>
+                        </tbody>
+                    </table>
+                </div>
+
+                <div
+                    v-else
+                    class="rounded-lg border border-dashed border-[var(--esc-panel-active)] px-6 py-8 text-center"
+                >
+                    <p class="text-sm text-[var(--esc-panel-text-muted)]">No email addresses configured yet.</p>
+                </div>
+
+                <!-- Add Address Form -->
+                <div
+                    v-if="showAddForm"
+                    class="mt-4 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4"
+                >
+                    <h4 class="mb-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">Add Email Address</h4>
+                    <div class="grid grid-cols-1 gap-3 sm:grid-cols-3">
+                        <div>
+                            <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
+                                >Email Address</label
+                            >
+                            <input
+                                v-model="newAddress.email"
+                                type="email"
+                                placeholder="support@example.com"
+                                class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
+                            />
+                        </div>
+                        <div>
+                            <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
+                                >Display Name</label
+                            >
+                            <input
+                                v-model="newAddress.display_name"
+                                type="text"
+                                placeholder="Support Team"
+                                class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
+                            />
+                        </div>
+                        <div>
+                            <label class="block text-xs font-medium text-[var(--esc-panel-text-tertiary)]"
+                                >Department Routing</label
+                            >
+                            <input
+                                v-model.number="newAddress.department_id"
+                                type="number"
+                                placeholder="All departments"
+                                class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
+                            />
+                        </div>
+                    </div>
+                    <div class="mt-3 flex gap-2">
+                        <button
+                            type="button"
+                            class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-1.5 text-sm font-medium text-white"
+                            :disabled="!newAddress.email"
+                            @click="addAddress"
+                        >
+                            Add
+                        </button>
+                        <button
+                            type="button"
+                            class="rounded-lg border border-[var(--esc-panel-border-input)] px-4 py-1.5 text-sm text-[var(--esc-panel-text-tertiary)] hover:text-[var(--esc-panel-text-secondary)]"
+                            @click="showAddForm = false"
+                        >
+                            Cancel
+                        </button>
+                    </div>
+                </div>
+            </div>
+
+            <!-- Default Reply Address -->
+            <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
+                <h3 class="mb-5 text-sm font-semibold text-[var(--esc-panel-text)]">Default Reply Address</h3>
+                <p class="mb-3 text-xs text-[var(--esc-panel-text-muted)]">
+                    Select the default email address for outbound replies
+                </p>
+                <select
+                    v-model="form.default_reply_address"
+                    class="w-full max-w-sm rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
+                >
+                    <option value="">Select an address...</option>
+                    <option v-for="(addr, idx) in form.addresses" :key="idx" :value="addr.email">
+                        {{ addr.display_name ? `${addr.display_name} <${addr.email}>` : addr.email }}
+                    </option>
+                </select>
+            </div>
+
+            <!-- Submit -->
+            <div class="flex items-center justify-end gap-3">
+                <span v-if="form.recentlySuccessful" class="text-sm text-emerald-400">Saved.</span>
+                <button
+                    type="submit"
+                    :disabled="form.processing"
+                    class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
+                >
+                    {{ form.processing ? 'Saving...' : 'Save Email Settings' }}
+                </button>
+            </div>
+        </form>
+    </EscalatedLayout>
+</template>