telephony 1.0.3

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Files changed (365) hide show
  1. checksums.yaml +15 -0
  2. data/README.md +105 -0
  3. data/Rakefile +39 -0
  4. data/app/assets/fonts/telephony/zest-telephony.eot +0 -0
  5. data/app/assets/fonts/telephony/zest-telephony.svg +73 -0
  6. data/app/assets/fonts/telephony/zest-telephony.ttf +0 -0
  7. data/app/assets/fonts/telephony/zest-telephony.woff +0 -0
  8. data/app/assets/images/telephony/backspace.png +0 -0
  9. data/app/assets/images/telephony/icon-spinner.gif +0 -0
  10. data/app/assets/javascripts/telephony/application.js +12 -0
  11. data/app/assets/javascripts/telephony/collections/agents.js +4 -0
  12. data/app/assets/javascripts/telephony/config.js.erb +11 -0
  13. data/app/assets/javascripts/telephony/models/agent.js +103 -0
  14. data/app/assets/javascripts/telephony/models/conversation.js +226 -0
  15. data/app/assets/javascripts/telephony/models/device.js +30 -0
  16. data/app/assets/javascripts/telephony/models/transfer.js +65 -0
  17. data/app/assets/javascripts/telephony/namespace.js +6 -0
  18. data/app/assets/javascripts/telephony/push.js +80 -0
  19. data/app/assets/javascripts/telephony/vendor/backbone.js +1159 -0
  20. data/app/assets/javascripts/telephony/vendor/chosen.jquery.js +1018 -0
  21. data/app/assets/javascripts/telephony/vendor/jquery.form.js +1117 -0
  22. data/app/assets/javascripts/telephony/vendor/pusher.js +1304 -0
  23. data/app/assets/javascripts/telephony/vendor/test_dependencies.js +18 -0
  24. data/app/assets/javascripts/telephony/vendor/underscore.js +839 -0
  25. data/app/assets/javascripts/telephony/views/agents_view.js +69 -0
  26. data/app/assets/javascripts/telephony/views/application_view.js +78 -0
  27. data/app/assets/javascripts/telephony/views/call_queue_view.js +21 -0
  28. data/app/assets/javascripts/telephony/views/conversation_buttons_view.js +15 -0
  29. data/app/assets/javascripts/telephony/views/conversation_view.js +322 -0
  30. data/app/assets/javascripts/telephony/views/status_view.js +36 -0
  31. data/app/assets/javascripts/telephony/views/transfer_view.js +87 -0
  32. data/app/assets/javascripts/telephony/views/twilio_client_view.js +117 -0
  33. data/app/assets/javascripts/telephony/views/widget_view.js +55 -0
  34. data/app/assets/javascripts/telephony/widget.js +5 -0
  35. data/app/assets/javascripts/templates/telephony/agents_view.jst.ejs +8 -0
  36. data/app/assets/javascripts/templates/telephony/call_queue_view.jst.ejs +2 -0
  37. data/app/assets/javascripts/templates/telephony/conversation_buttons_view.jst.ejs +23 -0
  38. data/app/assets/javascripts/templates/telephony/conversation_view.jst.ejs +10 -0
  39. data/app/assets/javascripts/templates/telephony/status_view.jst.ejs +4 -0
  40. data/app/assets/javascripts/templates/telephony/transfer_view.jst.ejs +38 -0
  41. data/app/assets/javascripts/templates/telephony/twilio_client_view.jst.ejs +10 -0
  42. data/app/assets/stylesheets/telephony/font.css +43 -0
  43. data/app/assets/stylesheets/telephony/reset.css.scss +10 -0
  44. data/app/assets/stylesheets/telephony/widget.css.scss +512 -0
  45. data/app/controllers/telephony/agents_controller.rb +46 -0
  46. data/app/controllers/telephony/application_controller.rb +4 -0
  47. data/app/controllers/telephony/call_centers_controller.rb +9 -0
  48. data/app/controllers/telephony/conversations_controller.rb +74 -0
  49. data/app/controllers/telephony/inbound/conversation_queues_controller.rb +21 -0
  50. data/app/controllers/telephony/playable_listeners_controller.rb +43 -0
  51. data/app/controllers/telephony/providers/twilio/application_controller.rb +26 -0
  52. data/app/controllers/telephony/providers/twilio/calls_controller.rb +130 -0
  53. data/app/controllers/telephony/providers/twilio/inbound_calls_controller.rb +54 -0
  54. data/app/controllers/telephony/providers/twilio/musics_controller.rb +12 -0
  55. data/app/controllers/telephony/providers/twilio/voicemails_controller.rb +29 -0
  56. data/app/controllers/telephony/signals/agents/presences_controller.rb +64 -0
  57. data/app/controllers/telephony/transfers_controller.rb +18 -0
  58. data/app/controllers/telephony/twilio_client_controller.rb +37 -0
  59. data/app/controllers/telephony/voicemails_controller.rb +13 -0
  60. data/app/controllers/telephony/widget_controller.rb +10 -0
  61. data/app/helpers/telephony/application_helper.rb +4 -0
  62. data/app/helpers/telephony/calls_helper.rb +13 -0
  63. data/app/models/telephony/agent.rb +186 -0
  64. data/app/models/telephony/agent_state_machine.rb +54 -0
  65. data/app/models/telephony/base.rb +7 -0
  66. data/app/models/telephony/blacklisted_number.rb +5 -0
  67. data/app/models/telephony/call.rb +94 -0
  68. data/app/models/telephony/call_center.rb +26 -0
  69. data/app/models/telephony/call_state_machine.rb +98 -0
  70. data/app/models/telephony/conversation.rb +273 -0
  71. data/app/models/telephony/conversation_state_machine.rb +109 -0
  72. data/app/models/telephony/conversations_presenter.rb +83 -0
  73. data/app/models/telephony/events.rb +6 -0
  74. data/app/models/telephony/events/answer.rb +6 -0
  75. data/app/models/telephony/events/base.rb +118 -0
  76. data/app/models/telephony/events/busy.rb +6 -0
  77. data/app/models/telephony/events/call_answered.rb +22 -0
  78. data/app/models/telephony/events/call_fail.rb +6 -0
  79. data/app/models/telephony/events/complete_hold.rb +28 -0
  80. data/app/models/telephony/events/complete_one_step_transfer.rb +17 -0
  81. data/app/models/telephony/events/complete_resume.rb +28 -0
  82. data/app/models/telephony/events/complete_two_step_transfer.rb +6 -0
  83. data/app/models/telephony/events/conference.rb +6 -0
  84. data/app/models/telephony/events/connect.rb +22 -0
  85. data/app/models/telephony/events/customer_left_two_step_transfer.rb +6 -0
  86. data/app/models/telephony/events/dial_agent.rb +6 -0
  87. data/app/models/telephony/events/ended.rb +19 -0
  88. data/app/models/telephony/events/enqueue.rb +6 -0
  89. data/app/models/telephony/events/fail_one_step_transfer.rb +9 -0
  90. data/app/models/telephony/events/fail_two_step_transfer.rb +6 -0
  91. data/app/models/telephony/events/initialize_widget.rb +15 -0
  92. data/app/models/telephony/events/initiate_hold.rb +6 -0
  93. data/app/models/telephony/events/initiate_one_step_transfer.rb +6 -0
  94. data/app/models/telephony/events/initiate_resume.rb +6 -0
  95. data/app/models/telephony/events/initiate_two_step_transfer.rb +6 -0
  96. data/app/models/telephony/events/leave_two_step_transfer.rb +17 -0
  97. data/app/models/telephony/events/leave_voicemail.rb +22 -0
  98. data/app/models/telephony/events/no_answer.rb +6 -0
  99. data/app/models/telephony/events/play_closed_greeting.rb +6 -0
  100. data/app/models/telephony/events/play_message.rb +6 -0
  101. data/app/models/telephony/events/reject.rb +6 -0
  102. data/app/models/telephony/events/rona.rb +6 -0
  103. data/app/models/telephony/events/start.rb +17 -0
  104. data/app/models/telephony/events/straight_to_voicemail.rb +6 -0
  105. data/app/models/telephony/events/terminate.rb +6 -0
  106. data/app/models/telephony/events/transfer.rb +35 -0
  107. data/app/models/telephony/inbound_conversation_queue.rb +101 -0
  108. data/app/models/telephony/playable.rb +7 -0
  109. data/app/models/telephony/playable_listener.rb +42 -0
  110. data/app/models/telephony/pusher_event_publisher.rb +26 -0
  111. data/app/models/telephony/recording.rb +4 -0
  112. data/app/models/telephony/voicemail.rb +36 -0
  113. data/app/observers/telephony/agent_observer.rb +8 -0
  114. data/app/observers/telephony/call_observer.rb +15 -0
  115. data/app/observers/telephony/conversation_observer.rb +9 -0
  116. data/app/observers/telephony/event_observer.rb +9 -0
  117. data/app/views/layouts/telephony/application.html.erb +14 -0
  118. data/app/views/telephony/providers/twilio/calls/child_detached.builder +5 -0
  119. data/app/views/telephony/providers/twilio/calls/complete_hold.builder +6 -0
  120. data/app/views/telephony/providers/twilio/calls/connect.builder +13 -0
  121. data/app/views/telephony/providers/twilio/calls/dial.builder +14 -0
  122. data/app/views/telephony/providers/twilio/calls/done.builder +5 -0
  123. data/app/views/telephony/providers/twilio/calls/join_conference.builder +7 -0
  124. data/app/views/telephony/providers/twilio/calls/whisper_tone.builder +3 -0
  125. data/app/views/telephony/providers/twilio/inbound_calls/closed_hours.builder +7 -0
  126. data/app/views/telephony/providers/twilio/inbound_calls/create.builder +8 -0
  127. data/app/views/telephony/providers/twilio/inbound_calls/enqueue.builder +8 -0
  128. data/app/views/telephony/providers/twilio/inbound_calls/reject.builder +5 -0
  129. data/app/views/telephony/providers/twilio/inbound_calls/wait_music.builder +5 -0
  130. data/app/views/telephony/providers/twilio/musics/hold.builder +5 -0
  131. data/app/views/telephony/providers/twilio/voicemails/new.builder +6 -0
  132. data/app/views/telephony/twilio_client/index.html.erb +74 -0
  133. data/app/views/telephony/widget/index.erb +3 -0
  134. data/config/cucumber.yml +8 -0
  135. data/config/database.yml +57 -0
  136. data/config/environment.rb +67 -0
  137. data/config/initializers/pusher.rb +21 -0
  138. data/config/initializers/telephony.rb +44 -0
  139. data/config/routes.rb +94 -0
  140. data/config/wopr.yml.example +38 -0
  141. data/db/migrate/20130806213053_bootstrap_db.rb +105 -0
  142. data/db/migrate/20131009204026_create_telephony_blacklisted_numbers.rb +11 -0
  143. data/lib/agent_generator.rb +24 -0
  144. data/lib/tasks/cucumber.rake +65 -0
  145. data/lib/tasks/jasmine.rake +8 -0
  146. data/lib/tasks/telephony_tasks.rake +4 -0
  147. data/lib/telephony.rb +34 -0
  148. data/lib/telephony/concerns/controllers/twilio_request_verifier.rb +39 -0
  149. data/lib/telephony/conversation_data.rb +67 -0
  150. data/lib/telephony/engine.rb +19 -0
  151. data/lib/telephony/error.rb +8 -0
  152. data/lib/telephony/error/agent_on_a_call.rb +2 -0
  153. data/lib/telephony/error/base.rb +3 -0
  154. data/lib/telephony/error/connection.rb +2 -0
  155. data/lib/telephony/error/not_in_progress.rb +2 -0
  156. data/lib/telephony/error/queue_empty.rb +2 -0
  157. data/lib/telephony/helper.rb +11 -0
  158. data/lib/telephony/jobs/agent_offline.rb +28 -0
  159. data/lib/telephony/jobs/pusher_event.rb +21 -0
  160. data/lib/telephony/providers/twilio_provider.rb +162 -0
  161. data/lib/telephony/version.rb +3 -0
  162. data/spec/controllers/telephony/agents_controller_spec.rb +117 -0
  163. data/spec/controllers/telephony/call_centers_controller_spec.rb +25 -0
  164. data/spec/controllers/telephony/conversations_controller_spec.rb +229 -0
  165. data/spec/controllers/telephony/playable_listeners_controller_spec.rb +138 -0
  166. data/spec/controllers/telephony/providers/twilio/calls_controller_spec.rb +33 -0
  167. data/spec/controllers/telephony/providers/twilio/musics_controller_spec.rb +20 -0
  168. data/spec/controllers/telephony/signals/agents/presences_controller_spec.rb +154 -0
  169. data/spec/controllers/telephony/twilio_client_controller_spec.rb +58 -0
  170. data/spec/controllers/telephony/widget_controller_spec.rb +25 -0
  171. data/spec/dummy/Rakefile +7 -0
  172. data/spec/dummy/app/assets/javascripts/application.js +6 -0
  173. data/spec/dummy/app/assets/javascripts/lib/event_logger.js +82 -0
  174. data/spec/dummy/app/assets/javascripts/vendor/backbone.js +1159 -0
  175. data/spec/dummy/app/assets/javascripts/vendor/chosen.jquery.js +1018 -0
  176. data/spec/dummy/app/assets/javascripts/vendor/jquery.form.js +1117 -0
  177. data/spec/dummy/app/assets/javascripts/vendor/underscore.js +839 -0
  178. data/spec/dummy/app/assets/stylesheets/application.css +23 -0
  179. data/spec/dummy/app/controllers/application_controller.rb +3 -0
  180. data/spec/dummy/app/controllers/widget_host_controller.rb +2 -0
  181. data/spec/dummy/app/helpers/application_helper.rb +2 -0
  182. data/spec/dummy/app/views/layouts/application.html.erb +12 -0
  183. data/spec/dummy/app/views/widget_host/index.html.erb +53 -0
  184. data/spec/dummy/config.ru +4 -0
  185. data/spec/dummy/config/application.rb +61 -0
  186. data/spec/dummy/config/boot.rb +10 -0
  187. data/spec/dummy/config/call_centers.yml +35 -0
  188. data/spec/dummy/config/call_centers.yml.example +35 -0
  189. data/spec/dummy/config/database.yml +56 -0
  190. data/spec/dummy/config/environment.rb +5 -0
  191. data/spec/dummy/config/environments/cucumber.rb +39 -0
  192. data/spec/dummy/config/environments/development.rb +39 -0
  193. data/spec/dummy/config/environments/production.rb +67 -0
  194. data/spec/dummy/config/environments/test.rb +39 -0
  195. data/spec/dummy/config/initializers/backtrace_silencers.rb +7 -0
  196. data/spec/dummy/config/initializers/inflections.rb +15 -0
  197. data/spec/dummy/config/initializers/mime_types.rb +5 -0
  198. data/spec/dummy/config/initializers/secret_token.rb +7 -0
  199. data/spec/dummy/config/initializers/session_store.rb +8 -0
  200. data/spec/dummy/config/initializers/wrap_parameters.rb +14 -0
  201. data/spec/dummy/config/locales/en.yml +5 -0
  202. data/spec/dummy/config/pusher.yml +14 -0
  203. data/spec/dummy/config/pusher.yml.example +14 -0
  204. data/spec/dummy/config/routes.rb +5 -0
  205. data/spec/dummy/config/sms_whitelist.json.example +4 -0
  206. data/spec/dummy/config/twilio.yml +57 -0
  207. data/spec/dummy/config/twilio.yml.example +57 -0
  208. data/spec/dummy/db/schema.rb +122 -0
  209. data/spec/dummy/db/seeds.rb +6 -0
  210. data/spec/dummy/log/production.log +156 -0
  211. data/spec/dummy/log/test.log +13812 -0
  212. data/spec/dummy/public/404.html +26 -0
  213. data/spec/dummy/public/422.html +26 -0
  214. data/spec/dummy/public/500.html +25 -0
  215. data/spec/dummy/public/assets/application-628309db7ce8c0abdd91f8f796881599.js +32 -0
  216. data/spec/dummy/public/assets/application-628309db7ce8c0abdd91f8f796881599.js.gz +0 -0
  217. data/spec/dummy/public/assets/application-6c551430f3bdd32ba57c9c41e5f91846.css +24 -0
  218. data/spec/dummy/public/assets/application-6c551430f3bdd32ba57c9c41e5f91846.css.gz +0 -0
  219. data/spec/dummy/public/assets/telephony/backspace-9f5b195e049ed90eb20ecdda6e264b0a.png +0 -0
  220. data/spec/dummy/public/assets/telephony/icon-spinner-ddbae473a70c5425810aeee31d4a8ad7.gif +0 -0
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  223. data/spec/dummy/public/assets/telephony/zest-telephony-e7efdbc60c0a1c8404951bc79c7fb3a8.woff +0 -0
  224. data/spec/dummy/public/assets/telephony/zest-telephony-f34287df626936908408f53a33db9e83.svg +73 -0
  225. data/spec/dummy/public/favicon.ico +0 -0
  226. data/spec/dummy/script/rails +6 -0
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  275. data/spec/factories/agent.rb +26 -0
  276. data/spec/factories/calls.rb +106 -0
  277. data/spec/factories/conversations.rb +171 -0
  278. data/spec/factories/events.rb +250 -0
  279. data/spec/factories/playable_listeners.rb +6 -0
  280. data/spec/factories/recordings.rb +6 -0
  281. data/spec/factories/voicemails.rb +8 -0
  282. data/spec/fixtures/vcr_cassettes/Authenticating_an_online_user.yml +90 -0
  283. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/creates_a_new_call.yml +42 -0
  284. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/creates_a_new_conversation.yml +42 -0
  285. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/returns_the_conversation_as_JSON.yml +42 -0
  286. data/spec/fixtures/vcr_cassettes/Pusher_channel_as_JSON.yml +90 -0
  287. data/spec/fixtures/vcr_cassettes/Pusher_to_publish_the_event.yml +32 -0
  288. data/spec/fixtures/vcr_cassettes/Reloading_the_widget_during_a_call/_create/during_a_call/after_a_failed_transfer/pushes_the_event_for_the_active_call.yml +1110 -0
  289. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/creates_a_new_call.yml +45 -0
  290. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/creates_a_new_conversation.yml +43 -0
  291. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/returns_the_conversation_as_JSON.yml +44 -0
  292. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/allows_the_phone_to_ring_for_60_seconds.yml +42 -0
  293. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/includes_a_status_change_callback_url.yml +42 -0
  294. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/places_a_call.yml +42 -0
  295. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_dial_into_conference/allows_the_phone_to_ring_for_15_seconds.yml +42 -0
  296. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_dial_into_conference/places_a_call_to_redirect_the_participant_to_a_conference.yml +42 -0
  297. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_hangup/by_default/hangs_up_the_call.yml +42 -0
  298. data/spec/fixtures/vcr_cassettes/buying_number_for_an_area_code.yml +42 -0
  299. data/spec/fixtures/vcr_cassettes/returns_success.yml +90 -0
  300. data/spec/javascripts/helpers/jasmine-jquery.js +546 -0
  301. data/spec/javascripts/helpers/mock-ajax.js +207 -0
  302. data/spec/javascripts/support/jasmine.yml +80 -0
  303. data/spec/javascripts/telephony/models/agent_spec.js +40 -0
  304. data/spec/javascripts/telephony/models/conversation_spec.js +515 -0
  305. data/spec/javascripts/telephony/models/device_spec.js +80 -0
  306. data/spec/javascripts/telephony/models/transfer_spec.js +22 -0
  307. data/spec/javascripts/telephony/push_spec.js +427 -0
  308. data/spec/javascripts/telephony/views/agents_view_spec.js +101 -0
  309. data/spec/javascripts/telephony/views/application_view_spec.js +74 -0
  310. data/spec/javascripts/telephony/views/conversation_view_spec.js +626 -0
  311. data/spec/javascripts/telephony/views/status_view_spec.js +30 -0
  312. data/spec/javascripts/telephony/views/transfer_view_spec.js +187 -0
  313. data/spec/javascripts/telephony/views/twilio_client_view_spec.js +77 -0
  314. data/spec/javascripts/telephony/views/widget_view_spec.js +20 -0
  315. data/spec/lib/telephony/concerns/controllers/twilio_request_verifier_spec.rb +77 -0
  316. data/spec/lib/telephony/conversation_data_spec.rb +342 -0
  317. data/spec/lib/telephony/helper_spec.rb +24 -0
  318. data/spec/lib/telephony/jobs/agent_offline_spec.rb +37 -0
  319. data/spec/lib/telephony/jobs/pusher_event_spec.rb +39 -0
  320. data/spec/lib/telephony/providers/twilio_provider_spec.rb +439 -0
  321. data/spec/lib/telephony_spec.rb +104 -0
  322. data/spec/models/telephony/agent_spec.rb +479 -0
  323. data/spec/models/telephony/agent_state_machine_spec.rb +131 -0
  324. data/spec/models/telephony/call_center_spec.rb +32 -0
  325. data/spec/models/telephony/call_spec.rb +597 -0
  326. data/spec/models/telephony/call_state_machine_spec.rb +472 -0
  327. data/spec/models/telephony/conversation_spec.rb +751 -0
  328. data/spec/models/telephony/conversation_state_machine_spec.rb +387 -0
  329. data/spec/models/telephony/conversations_presenter_spec.rb +40 -0
  330. data/spec/models/telephony/event_spec.rb +716 -0
  331. data/spec/models/telephony/inbound_conversation_queue_spec.rb +243 -0
  332. data/spec/models/telephony/playable_listener_spec.rb +43 -0
  333. data/spec/models/telephony/pusher_event_publisher_spec.rb +36 -0
  334. data/spec/models/telephony/recording_spec.rb +6 -0
  335. data/spec/models/telephony/voicemail_spec.rb +96 -0
  336. data/spec/observers/telephony/agent_observer_spec.rb +21 -0
  337. data/spec/observers/telephony/event_observer_spec.rb +19 -0
  338. data/spec/requests/create_conversation_spec.rb +39 -0
  339. data/spec/requests/dequeue_call_spec.rb +42 -0
  340. data/spec/requests/list_conversations_spec.rb +33 -0
  341. data/spec/requests/presences_spec.rb +51 -0
  342. data/spec/requests/providers/twilio/calls/child_answered_spec.rb +24 -0
  343. data/spec/requests/providers/twilio/calls/child_detached_spec.rb +249 -0
  344. data/spec/requests/providers/twilio/calls/dial_spec.rb +132 -0
  345. data/spec/requests/providers/twilio/calls/done_spec.rb +69 -0
  346. data/spec/requests/providers/twilio/calls/join_conference_spec.rb +56 -0
  347. data/spec/requests/providers/twilio/calls/leave_queue_spec.rb +44 -0
  348. data/spec/requests/providers/twilio/calls/parent_answered_spec.rb +59 -0
  349. data/spec/requests/providers/twilio/inbound/connect_dequeued_call_spec.rb +124 -0
  350. data/spec/requests/providers/twilio/inbound/enqueue_inbound_call_spec.rb +108 -0
  351. data/spec/requests/providers/twilio/inbound/enqueued_call_wait_music_spec.rb +13 -0
  352. data/spec/requests/providers/twilio/voicemails/leave_voicemail_spec.rb +78 -0
  353. data/spec/requests/search_conversations_spec.rb +101 -0
  354. data/spec/requests/transfer_spec.rb +65 -0
  355. data/spec/requests/voicemail_api_spec.rb +58 -0
  356. data/spec/spec_helper.rb +27 -0
  357. data/spec/support/factory_girl.rb +5 -0
  358. data/spec/support/matchers/be_complete_hold.rb +20 -0
  359. data/spec/support/matchers/be_whisper_tone.rb +35 -0
  360. data/spec/support/matchers/join_conference.rb +23 -0
  361. data/spec/support/nokogiri.rb +1 -0
  362. data/spec/support/pusher_helper.rb +24 -0
  363. data/spec/support/vcr.rb +12 -0
  364. data/spec/support/webmock.rb +1 -0
  365. metadata +692 -0
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data/README.md ADDED
@@ -0,0 +1,105 @@
1
+ Telephony call-center software
2
+ =======
3
+ ZestPhone
4
+ ================
5
+
6
+ ## Who we are
7
+ We are Zestfinance (zestfinance.com) a financial services company that helps lenders with underwriting and loan servicing. In addition to building cutting-edge underwriting algorithms, we’ve also built a host of home-grown CRM tools and loan servicing products for our lending partners. We recently added call-center style phone controls into our existing CRM by leveraging Twilio’s cloud-based communication technology, which we call ZestPhone.
8
+
9
+ ## What is ZestPhone?
10
+ ZestPhone is a drop-in phone widget that can be simply added to any web application to give you full call center functionality.
11
+
12
+ ## Features:
13
+ - Inbound and outbound calling
14
+ - Call outbound to anywhere in the world*
15
+ - Set up your existing business phone number with Twilio or purchase one from Twilio to get started
16
+ - Have multiple business phone numbers in use for marketing attribution
17
+ - Cold and warm transfer
18
+ - Allow your agents transfer calls to each other either directly or with introduction
19
+ - Put a call on hold / resume a call
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+ - Agent status
21
+ - Ability to respond to telephony events in your application
22
+ - Uses existing agent names/numbers/ids
23
+ - Embeds into your existing javascript-enabled application
24
+ - PSTN or VoIP (i.e. use a regular phone, SIP, or twilio client)
25
+ - Call recording
26
+ - All calls are recorded while the customer is on the line with an agent and are stored by Twilio (storage rates apply)
27
+ - Voicemail
28
+ - Customers can be transferred to a specific agent’s voicemail if the agent is busy with another customer or offline
29
+
30
+ ## Why use ZestPhone / Am I (or my company) a good candidate?
31
+ - **Quick integration** You want to quickly and easily add phone capabilities to your application
32
+ - **1:1 Customer Service Experience** You want to empower your call center agents to provide 1:1 support to customers with easy-to-use transfer and voicemail capabilities
33
+ - **Use any type of phone** You have call centers with different phone setups and want software to support them all (PSTN, SIP, VoIP)
34
+ - **Low cost per minute** You want to take advantage of twilio’s competitive usage pricing
35
+
36
+ ## Running ZestPhone server
37
+
38
+ ZestPhone is a ruby on rails application, backed by a MySql database.
39
+ It's only known to work for sure using ruby 1.9.3, but any 1.9.x ruby version is probably fine.
40
+
41
+ - You need a Twilio account of course.
42
+ - A Pusher account
43
+ - A database that is supported by rails, and that supports locking (only MySql is known to work)
44
+ - Your application needs to include backbone.js
45
+
46
+ The complete setup guide is here: https://github.com/ZestFinance/zestphone/blob/master/SETUP.md
47
+
48
+ ## Javascript events your app can respond to
49
+
50
+ All events have this basic data:
51
+
52
+ ```json
53
+ {
54
+ event_id:
55
+ conversation_id:
56
+ conversation_state:
57
+ call_id: # This will be empty for events that happen at the conversation level
58
+ number: # The customer's number
59
+ owner: # Is the agent receiving this event the conversation owner?
60
+ }
61
+ ```
62
+
63
+ - **telephony:Answer**:
64
+ Fired when the agent answers his phone
65
+ - **telephony:Busy**:
66
+ Fired to an agent whose phone was busy
67
+ - **telephony:CallFail**:
68
+ Sent to an agent when the agent leg fails
69
+ - **telephony:CompleteHold**:
70
+ Sent to all agents when the customer has been put on hold
71
+ - **telephony:CompleteOneStepTransfer**:
72
+ Sent to the agent who just answered a one-step transfer
73
+ - **telephony:CompleteResume**:
74
+ Sent to all agents when the customer is taken off of hold
75
+ - **telephony:CompleteTwoStepTransfer**:
76
+ Sent to all agents after the 2nd agent picks up in a two-step transfer. The data sent to agent1 will include agent2's name, extension, and csr_type. The data sent to agent2 will include that data for agent1.
77
+
78
+ - **telephony:Conference**
79
+ Sent to an agent who was just moved into a conference room. This can happen during hold or transfer actions, and is not very interesting on it's own.
80
+ - **telephony:Connect**
81
+ - **telephony:csrDidChangeStatus**
82
+ - **telephony:csrNotAvailable**
83
+ - **telephony:CustomerLeftTwoStepTransfer**
84
+ - **telephony:FailOneStepTransfer**
85
+ - **telephony:FailTwoStepTransfer**
86
+ - **telephony:InitiateOneStepTransfer**
87
+ - **telephony:InitiateTwoStepTransfer**
88
+ - **telephony:InitializeWidget**
89
+ - **telephony:LeaveTwoStepTransfer**
90
+ - **telephony:LeaveVoicemail**
91
+ - **telephony:NoAnswer**
92
+ - **telephony:QueueChange**
93
+ - **telephony:RemoveFromConference**
94
+ - **telephony:Start**
95
+ - **telephony:Terminate**
96
+ - **telephony:toggleCsrStatus**
97
+ - **telephony:WidgetReady**
98
+ - **telephony:conversationCreated**
99
+ - **transferInitiated**
100
+
101
+ ## Javascript events you can trigger from your app
102
+ - **telephony:ClickToCall**:
103
+ Sample usage: ```javascript
104
+ $(this).trigger("telephony:ClickToCall", to: $(event.currentTarget).text());
105
+ ```
data/Rakefile ADDED
@@ -0,0 +1,39 @@
1
+ #!/usr/bin/env rake
2
+ begin
3
+ require 'bundler/setup'
4
+ rescue LoadError
5
+ puts 'You must `gem install bundler` and `bundle install` to run rake tasks'
6
+ end
7
+ begin
8
+ require 'rdoc/task'
9
+ rescue LoadError
10
+ require 'rdoc/rdoc'
11
+ require 'rake/rdoctask'
12
+ RDoc::Task = Rake::RDocTask
13
+ end
14
+
15
+ RDoc::Task.new(:rdoc) do |rdoc|
16
+ rdoc.rdoc_dir = 'rdoc'
17
+ rdoc.title = 'Telephony'
18
+ rdoc.options << '--line-numbers'
19
+ rdoc.rdoc_files.include('README.rdoc')
20
+ rdoc.rdoc_files.include('lib/**/*.rb')
21
+ end
22
+
23
+ APP_RAKEFILE = File.expand_path("../spec/dummy/Rakefile", __FILE__)
24
+ load 'rails/tasks/engine.rake'
25
+
26
+ Bundler::GemHelper.install_tasks
27
+
28
+ require 'rspec/core/rake_task'
29
+
30
+ RSpec::Core::RakeTask.new(:spec)
31
+
32
+
33
+ require 'jasmine/headless'
34
+
35
+ Jasmine::Headless::Task.new do |t|
36
+ t.colors = true
37
+ end
38
+
39
+ task default: [:spec, 'jasmine:headless']
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+ <?xml version="1.0" standalone="no"?>
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+ <!DOCTYPE svg PUBLIC "-//W3C//DTD SVG 1.1//EN" "http://www.w3.org/Graphics/SVG/1.1/DTD/svg11.dtd" >
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+ <svg xmlns="http://www.w3.org/2000/svg">
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+ <metadata>
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+ Created by FontForge 20100429 at Sat Dec 22 19:34:50 2012
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+ By root
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+ Copyright (C) 2012 by original authors @ fontello.com
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+ </metadata>
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+ <defs>
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+ <font id="zest-telephony" horiz-adv-x="852" >
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+ <font-face
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+ font-family="zest-telephony"
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+ font-weight="500"
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+ font-stretch="normal"
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+ <glyph glyph-name=".null" horiz-adv-x="0"
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+ />
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+ <glyph glyph-name="nonmarkingreturn" horiz-adv-x="333"
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+ </font>
73
+ </defs></svg>
@@ -0,0 +1,12 @@
1
+ //= require "./vendor/pusher"
2
+
3
+ //= require_tree "../templates/"
4
+ //= require "telephony/namespace"
5
+ //= require "telephony/config"
6
+ //= require "telephony/push"
7
+ //= require "telephony/models/device"
8
+ //= require "telephony/models/agent"
9
+ //= require "telephony/models/transfer"
10
+ //= require "telephony/models/conversation"
11
+ //= require "telephony/collections/agents"
12
+ //= require_tree "./views"
@@ -0,0 +1,4 @@
1
+ Zest.Telephony.Collections.Agents = Backbone.Collection.extend({
2
+ url: Zest.Telephony.Config.AGENT_PATH,
3
+ model: Zest.Telephony.Models.Agent
4
+ });
@@ -0,0 +1,11 @@
1
+ Zest.Telephony.Config = {
2
+ PUSHER_APP_KEY: "<%= PUSHER_CONFIG['app_key'] %>",
3
+ STYLESHEET_PATH: "<%= asset_path('telephony/widget.css') %>",
4
+ BASE_PATH: "/zestphone",
5
+ AGENT_PATH: "/zestphone/agents",
6
+ TWILIO_CLIENT_ENABLED: $('#telephony-widget').data('agent_phone_type') == 'twilio_client',
7
+ TWILIO_CLIENT_URL: "//static.twilio.com/libs/twiliojs/1.1/twilio.min.js",
8
+ TWILIO_CLIENT_TOKEN_PATH: "/zestphone/twilio_client/token",
9
+ CONVERSATION_PATH: "/zestphone/conversations"
10
+ }
11
+ Pusher.channel_auth_endpoint = "/zestphone/signals/agents/presences/authenticate";
@@ -0,0 +1,103 @@
1
+ Zest.Telephony.Models.Agent = Backbone.Model.extend({
2
+ urlRoot: Zest.Telephony.Config.AGENT_PATH,
3
+
4
+ defaults: {
5
+ "status": "loading...",
6
+ "in_transition": false
7
+ },
8
+
9
+ url: function() {
10
+ return this.urlRoot + "/" + this.get("csr_id");
11
+ },
12
+
13
+ statusUrl: function() {
14
+ return this.url() + "/status"
15
+ },
16
+
17
+ status: function() {
18
+ return this.get('status');
19
+ },
20
+
21
+ displayText: function() {
22
+ return this.get("csr_type") + " " + this.get("name") + " x" + this.get("phone_ext");
23
+ },
24
+
25
+ toggleAvailable: function() {
26
+ this.updateStatus("toggle_available");
27
+ },
28
+
29
+ updateStatus: function(eventName) {
30
+ var data = {};
31
+ data["event"] = eventName || "not_available";
32
+
33
+ this.set({in_transition: true});
34
+ $.ajax(this.statusUrl(), {data: data, type: 'PUT'})
35
+ .done($.proxy(this.done, this))
36
+ .fail($.proxy(this.fail, this))
37
+ .always($.proxy(this.always, this));
38
+ },
39
+
40
+ isValid: function(opts) {
41
+ opts = opts || {}
42
+ $.ajax(this.url(), {data: this.toJSON(), type: 'PUT'})
43
+ .done(opts['done_callback'])
44
+ .fail(opts['fail_callback']);
45
+ },
46
+
47
+ disabled: function() {
48
+ if (this.onACall() || this.offline() || this.inTransition()) {
49
+ return "disabled";
50
+ }
51
+ return "";
52
+ },
53
+
54
+ display: function() {
55
+ if (this.inTransition() || this.loading()) {
56
+ return "display";
57
+ }
58
+ return "";
59
+ },
60
+
61
+ inTransition: function() {
62
+ return this.get("in_transition");
63
+ },
64
+
65
+ onACall: function() {
66
+ return this.get("status") === "on_a_call";
67
+ },
68
+
69
+ offline: function() {
70
+ return this.get("status") === "offline";
71
+ },
72
+
73
+ available: function() {
74
+ return this.get("status") === "available";
75
+ },
76
+
77
+ notAvailable: function() {
78
+ return this.get("status") === "not_available";
79
+ },
80
+
81
+ loading: function() {
82
+ return this.get("status") === "loading...";
83
+ },
84
+
85
+ humanizedStatus: function() {
86
+ var humanizedStatus = this.get('status').replace(/_/g, ' ');
87
+ return humanizedStatus.substr(0,1).toUpperCase() + humanizedStatus.substr(1);
88
+ },
89
+
90
+ done: function(data) {
91
+ this.set(data, {silent: true});
92
+ },
93
+
94
+ always: function() {
95
+ this.set({in_transition: false});
96
+ },
97
+
98
+ fail: function(xhr, textStatus, errorThrown) {
99
+ if (typeof console === "object" && typeof console.log === "function") {
100
+ console.log("Unable to update the status: " + textStatus);
101
+ }
102
+ }
103
+ });
@@ -0,0 +1,226 @@
1
+ Zest.Telephony.Models.Conversation = Backbone.Model.extend({
2
+ urlRoot: Zest.Telephony.Config.CONVERSATION_PATH,
3
+
4
+ defaults: {
5
+ state: "disabled_by_default"
6
+ },
7
+
8
+ initialize: function() {
9
+ this.enabledHoldStates = ['in_progress', 'in_progress_two_step_transfer'];
10
+ this.disabledHoldStates = ['two_step_transferring', 'initiating_hold', 'agents_only'];
11
+ this.enabledResumeStates = ['in_progress_hold', 'in_progress_two_step_transfer_hold'];
12
+ this.disabledResumeStates = ['initiating_resume', 'initiating_two_step_transfer_resume', 'two_step_transferring_hold'];
13
+ },
14
+
15
+ create: function() {
16
+ var data = {
17
+ loan_id: this.get("loanId"),
18
+ from: this.get("from"),
19
+ from_id: this.get("fromId"),
20
+ from_type: 'csr',
21
+ to: this.get("to"),
22
+ to_id: this.get("toId"),
23
+ to_type: this.get("toType"),
24
+ owner: this.get("owner")
25
+ };
26
+
27
+ this.set({ state: "connecting" });
28
+ $.ajax(this.url(), { data: data, type: 'POST' })
29
+ .done($.proxy(this.createSuccess, this))
30
+ .fail($.proxy(this.createFail, this));
31
+ },
32
+
33
+ hold: function() {
34
+ var oldState = this.get('state');
35
+ var newState = "initiating_hold";
36
+
37
+ this.set({ state: newState });
38
+ $.ajax(this.url() + "/hold", {type: 'POST'})
39
+ .done($.proxy(this.holdResumeSuccess, this))
40
+ .fail($.proxy(this.holdResumeFail(oldState, newState), this));
41
+ },
42
+
43
+ resume: function() {
44
+ var oldState = this.get('state');
45
+ var newState = "initiating_resume";
46
+
47
+ this.set({ state: newState });
48
+ $.ajax(this.url() + "/resume", {type: 'POST'})
49
+ .done($.proxy(this.holdResumeSuccess, this))
50
+ .fail($.proxy(this.holdResumeFail(oldState, newState), this));
51
+ },
52
+
53
+ holdResumeSuccess: function(data) {
54
+ this.set(data);
55
+ },
56
+
57
+ holdResumeFail: function(oldState, newState) {
58
+ return function(xhr, textStatus, errorThrown) {
59
+ var body = JSON.parse(xhr.responseText);
60
+ var data = {
61
+ error: body.errors[0],
62
+ oldState: oldState,
63
+ newState: newState
64
+ };
65
+
66
+ $(document).trigger('holdResumeFail', data);
67
+ };
68
+ },
69
+
70
+ uiDisableCall: function() {
71
+ if (this.get('callingDisabled')) {
72
+ return 'disabled';
73
+ }
74
+
75
+ return this._enabledForStates(['not_initiated', 'terminated']);
76
+ },
77
+
78
+ uiShowCall: function() {
79
+ var displayableStates = ['not_initiated', 'connecting', 'terminated'];
80
+ return this._shownForStates(displayableStates);
81
+ },
82
+
83
+ uiDisableTransfer: function() {
84
+ var enabledStates = ['in_progress', 'in_progress_hold'];
85
+ return this._enabledForStates(enabledStates);
86
+ },
87
+
88
+ uiShowTransfer: function() {
89
+ if (this.get("isCancelable")) {
90
+ return "hidden";
91
+ }
92
+
93
+ var displayableStates = [
94
+ 'in_progress',
95
+ 'one_step_transferring',
96
+ 'two_step_transferring',
97
+ 'two_step_transferring_hold',
98
+ 'initiating_two_step_transfer_resume',
99
+ 'initiating_two_step_transfer_hold',
100
+ 'in_progress_two_step_transfer_hold',
101
+ 'in_progress_two_step_transfer',
102
+ 'initiating_hold',
103
+ 'in_progress_hold',
104
+ 'initiating_resume',
105
+ 'agents_only'
106
+ ];
107
+ return this._shownForStates(displayableStates);
108
+ },
109
+
110
+ uiShowCancelTransfer: function() {
111
+ return this.get("isCancelable") ? "" : "hidden";
112
+ },
113
+
114
+ uiShowResume: function() {
115
+ var displayableStates = this.enabledResumeStates.concat(this.disabledResumeStates);
116
+ return this._shownForStates(displayableStates);
117
+ },
118
+
119
+ uiDisableResume: function() {
120
+ return this._disabledIf(this._statesIn(this.disabledResumeStates) || !this.get("owner"));
121
+ },
122
+
123
+ uiShowHold: function() {
124
+ var displayableStates = this.enabledHoldStates.concat(this.disabledHoldStates);
125
+ return this._shownForStates(displayableStates);
126
+ },
127
+
128
+ uiDisableHold: function() {
129
+ return this._disabledIf(this._statesIn(this.disabledHoldStates) || !this.get("owner"));
130
+ },
131
+
132
+ uiShowCallSpinner: function() {
133
+ return this._displayedForStates(['connecting']);
134
+ },
135
+
136
+ uiShowHoldSpinner: function() {
137
+ return this._displayedForStates(['initiating_hold']);
138
+ },
139
+
140
+ uiShowResumeSpinner: function() {
141
+ return this._displayedForStates(['initiating_resume']);
142
+ },
143
+
144
+ state: function() {
145
+ return this.get("state");
146
+ },
147
+
148
+ createSuccess: function(data) {
149
+ $(document).trigger("telephony:conversationCreated", data);
150
+ this.set(data);
151
+ },
152
+
153
+ createFail: function(xhr, textStatus, errorThrown) {
154
+ var body = JSON.parse(xhr.responseText);
155
+ $(document).trigger('callFailed', body.errors[0]);
156
+ },
157
+
158
+
159
+ fail: function(xhr, textStatus, errorThrown) {
160
+ if (typeof console === "object" && typeof console.log === "function") {
161
+ console.log("Unable to complete the request: " + textStatus);
162
+ }
163
+ },
164
+
165
+ isValid: function() {
166
+ if (! this._isValidPhoneNumberFormat()) {
167
+ return false;
168
+ }
169
+ if (! this._isValidCallee()) {
170
+ return false;
171
+ }
172
+ return true;
173
+ },
174
+
175
+ _disabledIf: function(disable) {
176
+ return disable ? 'disabled' : '';
177
+ },
178
+
179
+ _statesIn: function(states) {
180
+ return _.contains(states, this.state());
181
+ },
182
+
183
+ _disabledForStates: function(states) {
184
+ return this._disabledIf(this._statesIn(states));
185
+ },
186
+
187
+ _enabledForStates: function(states) {
188
+ return _.contains(states, this.state()) ? '' : 'disabled';
189
+ },
190
+
191
+ _shownForStates: function(states) {
192
+ return _.contains(states, this.state()) ? '' : 'hidden';
193
+ },
194
+
195
+ _displayedForStates: function(states) {
196
+ return _.contains(states, this.state()) ? 'display' : '';
197
+ },
198
+
199
+ _isValidPhoneNumberFormat: function() {
200
+ var phoneNumber = this._normalizePhoneNumber(this.get('to'));
201
+ if (phoneNumber.length !== 10) {
202
+ this.errorMessage = 'Please enter a 10-digit phone number';
203
+ return false;
204
+ }
205
+ return true;
206
+ },
207
+
208
+ _isValidCallee: function() {
209
+ var from = this._normalizePhoneNumber(this.get('from'));
210
+ var to = this._normalizePhoneNumber(this.get('to'));
211
+ if (from === to) {
212
+ this.errorMessage = 'Please input a customer phone number';
213
+ return false;
214
+ }
215
+ return true;
216
+ },
217
+
218
+ _normalizePhoneNumber: function(phoneNumber) {
219
+ var number = phoneNumber || '';
220
+ var digits = number.toString().replace(/\D/g, '');
221
+ if (digits[0] === '1') {
222
+ digits = digits.slice(1);
223
+ }
224
+ return digits;
225
+ }
226
+ });