telephony 1.0.3

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Files changed (365) hide show
  1. checksums.yaml +15 -0
  2. data/README.md +105 -0
  3. data/Rakefile +39 -0
  4. data/app/assets/fonts/telephony/zest-telephony.eot +0 -0
  5. data/app/assets/fonts/telephony/zest-telephony.svg +73 -0
  6. data/app/assets/fonts/telephony/zest-telephony.ttf +0 -0
  7. data/app/assets/fonts/telephony/zest-telephony.woff +0 -0
  8. data/app/assets/images/telephony/backspace.png +0 -0
  9. data/app/assets/images/telephony/icon-spinner.gif +0 -0
  10. data/app/assets/javascripts/telephony/application.js +12 -0
  11. data/app/assets/javascripts/telephony/collections/agents.js +4 -0
  12. data/app/assets/javascripts/telephony/config.js.erb +11 -0
  13. data/app/assets/javascripts/telephony/models/agent.js +103 -0
  14. data/app/assets/javascripts/telephony/models/conversation.js +226 -0
  15. data/app/assets/javascripts/telephony/models/device.js +30 -0
  16. data/app/assets/javascripts/telephony/models/transfer.js +65 -0
  17. data/app/assets/javascripts/telephony/namespace.js +6 -0
  18. data/app/assets/javascripts/telephony/push.js +80 -0
  19. data/app/assets/javascripts/telephony/vendor/backbone.js +1159 -0
  20. data/app/assets/javascripts/telephony/vendor/chosen.jquery.js +1018 -0
  21. data/app/assets/javascripts/telephony/vendor/jquery.form.js +1117 -0
  22. data/app/assets/javascripts/telephony/vendor/pusher.js +1304 -0
  23. data/app/assets/javascripts/telephony/vendor/test_dependencies.js +18 -0
  24. data/app/assets/javascripts/telephony/vendor/underscore.js +839 -0
  25. data/app/assets/javascripts/telephony/views/agents_view.js +69 -0
  26. data/app/assets/javascripts/telephony/views/application_view.js +78 -0
  27. data/app/assets/javascripts/telephony/views/call_queue_view.js +21 -0
  28. data/app/assets/javascripts/telephony/views/conversation_buttons_view.js +15 -0
  29. data/app/assets/javascripts/telephony/views/conversation_view.js +322 -0
  30. data/app/assets/javascripts/telephony/views/status_view.js +36 -0
  31. data/app/assets/javascripts/telephony/views/transfer_view.js +87 -0
  32. data/app/assets/javascripts/telephony/views/twilio_client_view.js +117 -0
  33. data/app/assets/javascripts/telephony/views/widget_view.js +55 -0
  34. data/app/assets/javascripts/telephony/widget.js +5 -0
  35. data/app/assets/javascripts/templates/telephony/agents_view.jst.ejs +8 -0
  36. data/app/assets/javascripts/templates/telephony/call_queue_view.jst.ejs +2 -0
  37. data/app/assets/javascripts/templates/telephony/conversation_buttons_view.jst.ejs +23 -0
  38. data/app/assets/javascripts/templates/telephony/conversation_view.jst.ejs +10 -0
  39. data/app/assets/javascripts/templates/telephony/status_view.jst.ejs +4 -0
  40. data/app/assets/javascripts/templates/telephony/transfer_view.jst.ejs +38 -0
  41. data/app/assets/javascripts/templates/telephony/twilio_client_view.jst.ejs +10 -0
  42. data/app/assets/stylesheets/telephony/font.css +43 -0
  43. data/app/assets/stylesheets/telephony/reset.css.scss +10 -0
  44. data/app/assets/stylesheets/telephony/widget.css.scss +512 -0
  45. data/app/controllers/telephony/agents_controller.rb +46 -0
  46. data/app/controllers/telephony/application_controller.rb +4 -0
  47. data/app/controllers/telephony/call_centers_controller.rb +9 -0
  48. data/app/controllers/telephony/conversations_controller.rb +74 -0
  49. data/app/controllers/telephony/inbound/conversation_queues_controller.rb +21 -0
  50. data/app/controllers/telephony/playable_listeners_controller.rb +43 -0
  51. data/app/controllers/telephony/providers/twilio/application_controller.rb +26 -0
  52. data/app/controllers/telephony/providers/twilio/calls_controller.rb +130 -0
  53. data/app/controllers/telephony/providers/twilio/inbound_calls_controller.rb +54 -0
  54. data/app/controllers/telephony/providers/twilio/musics_controller.rb +12 -0
  55. data/app/controllers/telephony/providers/twilio/voicemails_controller.rb +29 -0
  56. data/app/controllers/telephony/signals/agents/presences_controller.rb +64 -0
  57. data/app/controllers/telephony/transfers_controller.rb +18 -0
  58. data/app/controllers/telephony/twilio_client_controller.rb +37 -0
  59. data/app/controllers/telephony/voicemails_controller.rb +13 -0
  60. data/app/controllers/telephony/widget_controller.rb +10 -0
  61. data/app/helpers/telephony/application_helper.rb +4 -0
  62. data/app/helpers/telephony/calls_helper.rb +13 -0
  63. data/app/models/telephony/agent.rb +186 -0
  64. data/app/models/telephony/agent_state_machine.rb +54 -0
  65. data/app/models/telephony/base.rb +7 -0
  66. data/app/models/telephony/blacklisted_number.rb +5 -0
  67. data/app/models/telephony/call.rb +94 -0
  68. data/app/models/telephony/call_center.rb +26 -0
  69. data/app/models/telephony/call_state_machine.rb +98 -0
  70. data/app/models/telephony/conversation.rb +273 -0
  71. data/app/models/telephony/conversation_state_machine.rb +109 -0
  72. data/app/models/telephony/conversations_presenter.rb +83 -0
  73. data/app/models/telephony/events.rb +6 -0
  74. data/app/models/telephony/events/answer.rb +6 -0
  75. data/app/models/telephony/events/base.rb +118 -0
  76. data/app/models/telephony/events/busy.rb +6 -0
  77. data/app/models/telephony/events/call_answered.rb +22 -0
  78. data/app/models/telephony/events/call_fail.rb +6 -0
  79. data/app/models/telephony/events/complete_hold.rb +28 -0
  80. data/app/models/telephony/events/complete_one_step_transfer.rb +17 -0
  81. data/app/models/telephony/events/complete_resume.rb +28 -0
  82. data/app/models/telephony/events/complete_two_step_transfer.rb +6 -0
  83. data/app/models/telephony/events/conference.rb +6 -0
  84. data/app/models/telephony/events/connect.rb +22 -0
  85. data/app/models/telephony/events/customer_left_two_step_transfer.rb +6 -0
  86. data/app/models/telephony/events/dial_agent.rb +6 -0
  87. data/app/models/telephony/events/ended.rb +19 -0
  88. data/app/models/telephony/events/enqueue.rb +6 -0
  89. data/app/models/telephony/events/fail_one_step_transfer.rb +9 -0
  90. data/app/models/telephony/events/fail_two_step_transfer.rb +6 -0
  91. data/app/models/telephony/events/initialize_widget.rb +15 -0
  92. data/app/models/telephony/events/initiate_hold.rb +6 -0
  93. data/app/models/telephony/events/initiate_one_step_transfer.rb +6 -0
  94. data/app/models/telephony/events/initiate_resume.rb +6 -0
  95. data/app/models/telephony/events/initiate_two_step_transfer.rb +6 -0
  96. data/app/models/telephony/events/leave_two_step_transfer.rb +17 -0
  97. data/app/models/telephony/events/leave_voicemail.rb +22 -0
  98. data/app/models/telephony/events/no_answer.rb +6 -0
  99. data/app/models/telephony/events/play_closed_greeting.rb +6 -0
  100. data/app/models/telephony/events/play_message.rb +6 -0
  101. data/app/models/telephony/events/reject.rb +6 -0
  102. data/app/models/telephony/events/rona.rb +6 -0
  103. data/app/models/telephony/events/start.rb +17 -0
  104. data/app/models/telephony/events/straight_to_voicemail.rb +6 -0
  105. data/app/models/telephony/events/terminate.rb +6 -0
  106. data/app/models/telephony/events/transfer.rb +35 -0
  107. data/app/models/telephony/inbound_conversation_queue.rb +101 -0
  108. data/app/models/telephony/playable.rb +7 -0
  109. data/app/models/telephony/playable_listener.rb +42 -0
  110. data/app/models/telephony/pusher_event_publisher.rb +26 -0
  111. data/app/models/telephony/recording.rb +4 -0
  112. data/app/models/telephony/voicemail.rb +36 -0
  113. data/app/observers/telephony/agent_observer.rb +8 -0
  114. data/app/observers/telephony/call_observer.rb +15 -0
  115. data/app/observers/telephony/conversation_observer.rb +9 -0
  116. data/app/observers/telephony/event_observer.rb +9 -0
  117. data/app/views/layouts/telephony/application.html.erb +14 -0
  118. data/app/views/telephony/providers/twilio/calls/child_detached.builder +5 -0
  119. data/app/views/telephony/providers/twilio/calls/complete_hold.builder +6 -0
  120. data/app/views/telephony/providers/twilio/calls/connect.builder +13 -0
  121. data/app/views/telephony/providers/twilio/calls/dial.builder +14 -0
  122. data/app/views/telephony/providers/twilio/calls/done.builder +5 -0
  123. data/app/views/telephony/providers/twilio/calls/join_conference.builder +7 -0
  124. data/app/views/telephony/providers/twilio/calls/whisper_tone.builder +3 -0
  125. data/app/views/telephony/providers/twilio/inbound_calls/closed_hours.builder +7 -0
  126. data/app/views/telephony/providers/twilio/inbound_calls/create.builder +8 -0
  127. data/app/views/telephony/providers/twilio/inbound_calls/enqueue.builder +8 -0
  128. data/app/views/telephony/providers/twilio/inbound_calls/reject.builder +5 -0
  129. data/app/views/telephony/providers/twilio/inbound_calls/wait_music.builder +5 -0
  130. data/app/views/telephony/providers/twilio/musics/hold.builder +5 -0
  131. data/app/views/telephony/providers/twilio/voicemails/new.builder +6 -0
  132. data/app/views/telephony/twilio_client/index.html.erb +74 -0
  133. data/app/views/telephony/widget/index.erb +3 -0
  134. data/config/cucumber.yml +8 -0
  135. data/config/database.yml +57 -0
  136. data/config/environment.rb +67 -0
  137. data/config/initializers/pusher.rb +21 -0
  138. data/config/initializers/telephony.rb +44 -0
  139. data/config/routes.rb +94 -0
  140. data/config/wopr.yml.example +38 -0
  141. data/db/migrate/20130806213053_bootstrap_db.rb +105 -0
  142. data/db/migrate/20131009204026_create_telephony_blacklisted_numbers.rb +11 -0
  143. data/lib/agent_generator.rb +24 -0
  144. data/lib/tasks/cucumber.rake +65 -0
  145. data/lib/tasks/jasmine.rake +8 -0
  146. data/lib/tasks/telephony_tasks.rake +4 -0
  147. data/lib/telephony.rb +34 -0
  148. data/lib/telephony/concerns/controllers/twilio_request_verifier.rb +39 -0
  149. data/lib/telephony/conversation_data.rb +67 -0
  150. data/lib/telephony/engine.rb +19 -0
  151. data/lib/telephony/error.rb +8 -0
  152. data/lib/telephony/error/agent_on_a_call.rb +2 -0
  153. data/lib/telephony/error/base.rb +3 -0
  154. data/lib/telephony/error/connection.rb +2 -0
  155. data/lib/telephony/error/not_in_progress.rb +2 -0
  156. data/lib/telephony/error/queue_empty.rb +2 -0
  157. data/lib/telephony/helper.rb +11 -0
  158. data/lib/telephony/jobs/agent_offline.rb +28 -0
  159. data/lib/telephony/jobs/pusher_event.rb +21 -0
  160. data/lib/telephony/providers/twilio_provider.rb +162 -0
  161. data/lib/telephony/version.rb +3 -0
  162. data/spec/controllers/telephony/agents_controller_spec.rb +117 -0
  163. data/spec/controllers/telephony/call_centers_controller_spec.rb +25 -0
  164. data/spec/controllers/telephony/conversations_controller_spec.rb +229 -0
  165. data/spec/controllers/telephony/playable_listeners_controller_spec.rb +138 -0
  166. data/spec/controllers/telephony/providers/twilio/calls_controller_spec.rb +33 -0
  167. data/spec/controllers/telephony/providers/twilio/musics_controller_spec.rb +20 -0
  168. data/spec/controllers/telephony/signals/agents/presences_controller_spec.rb +154 -0
  169. data/spec/controllers/telephony/twilio_client_controller_spec.rb +58 -0
  170. data/spec/controllers/telephony/widget_controller_spec.rb +25 -0
  171. data/spec/dummy/Rakefile +7 -0
  172. data/spec/dummy/app/assets/javascripts/application.js +6 -0
  173. data/spec/dummy/app/assets/javascripts/lib/event_logger.js +82 -0
  174. data/spec/dummy/app/assets/javascripts/vendor/backbone.js +1159 -0
  175. data/spec/dummy/app/assets/javascripts/vendor/chosen.jquery.js +1018 -0
  176. data/spec/dummy/app/assets/javascripts/vendor/jquery.form.js +1117 -0
  177. data/spec/dummy/app/assets/javascripts/vendor/underscore.js +839 -0
  178. data/spec/dummy/app/assets/stylesheets/application.css +23 -0
  179. data/spec/dummy/app/controllers/application_controller.rb +3 -0
  180. data/spec/dummy/app/controllers/widget_host_controller.rb +2 -0
  181. data/spec/dummy/app/helpers/application_helper.rb +2 -0
  182. data/spec/dummy/app/views/layouts/application.html.erb +12 -0
  183. data/spec/dummy/app/views/widget_host/index.html.erb +53 -0
  184. data/spec/dummy/config.ru +4 -0
  185. data/spec/dummy/config/application.rb +61 -0
  186. data/spec/dummy/config/boot.rb +10 -0
  187. data/spec/dummy/config/call_centers.yml +35 -0
  188. data/spec/dummy/config/call_centers.yml.example +35 -0
  189. data/spec/dummy/config/database.yml +56 -0
  190. data/spec/dummy/config/environment.rb +5 -0
  191. data/spec/dummy/config/environments/cucumber.rb +39 -0
  192. data/spec/dummy/config/environments/development.rb +39 -0
  193. data/spec/dummy/config/environments/production.rb +67 -0
  194. data/spec/dummy/config/environments/test.rb +39 -0
  195. data/spec/dummy/config/initializers/backtrace_silencers.rb +7 -0
  196. data/spec/dummy/config/initializers/inflections.rb +15 -0
  197. data/spec/dummy/config/initializers/mime_types.rb +5 -0
  198. data/spec/dummy/config/initializers/secret_token.rb +7 -0
  199. data/spec/dummy/config/initializers/session_store.rb +8 -0
  200. data/spec/dummy/config/initializers/wrap_parameters.rb +14 -0
  201. data/spec/dummy/config/locales/en.yml +5 -0
  202. data/spec/dummy/config/pusher.yml +14 -0
  203. data/spec/dummy/config/pusher.yml.example +14 -0
  204. data/spec/dummy/config/routes.rb +5 -0
  205. data/spec/dummy/config/sms_whitelist.json.example +4 -0
  206. data/spec/dummy/config/twilio.yml +57 -0
  207. data/spec/dummy/config/twilio.yml.example +57 -0
  208. data/spec/dummy/db/schema.rb +122 -0
  209. data/spec/dummy/db/seeds.rb +6 -0
  210. data/spec/dummy/log/production.log +156 -0
  211. data/spec/dummy/log/test.log +13812 -0
  212. data/spec/dummy/public/404.html +26 -0
  213. data/spec/dummy/public/422.html +26 -0
  214. data/spec/dummy/public/500.html +25 -0
  215. data/spec/dummy/public/assets/application-628309db7ce8c0abdd91f8f796881599.js +32 -0
  216. data/spec/dummy/public/assets/application-628309db7ce8c0abdd91f8f796881599.js.gz +0 -0
  217. data/spec/dummy/public/assets/application-6c551430f3bdd32ba57c9c41e5f91846.css +24 -0
  218. data/spec/dummy/public/assets/application-6c551430f3bdd32ba57c9c41e5f91846.css.gz +0 -0
  219. data/spec/dummy/public/assets/telephony/backspace-9f5b195e049ed90eb20ecdda6e264b0a.png +0 -0
  220. data/spec/dummy/public/assets/telephony/icon-spinner-ddbae473a70c5425810aeee31d4a8ad7.gif +0 -0
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  223. data/spec/dummy/public/assets/telephony/zest-telephony-e7efdbc60c0a1c8404951bc79c7fb3a8.woff +0 -0
  224. data/spec/dummy/public/assets/telephony/zest-telephony-f34287df626936908408f53a33db9e83.svg +73 -0
  225. data/spec/dummy/public/favicon.ico +0 -0
  226. data/spec/dummy/script/rails +6 -0
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  267. data/spec/dummy/tmp/cache/assets/DDC/400/sprockets%2Fcffd775d018f68ce5dba1ee0d951a994 +0 -0
  268. data/spec/dummy/tmp/cache/assets/DDC/BE0/sprockets%2F2c0a4d4675a61b014aedbbabb3f071fc +0 -0
  269. data/spec/dummy/tmp/cache/assets/E04/640/sprockets%2F3c5ddf2bbefd9d70f1b506b519cf856e +0 -0
  270. data/spec/dummy/tmp/cache/assets/E04/7F0/sprockets%2F35f1b2ff729a5ec21f6dc5f7d6faa67b +0 -0
  271. data/spec/dummy/tmp/cache/assets/E04/890/sprockets%2F2f5173deea6c795b8fdde723bb4b63af +0 -0
  272. data/spec/dummy/tmp/cache/assets/E07/230/sprockets%2Febd4f2dd708879d593aff008ccb75acc +0 -0
  273. data/spec/dummy/tmp/cache/assets/E17/9D0/sprockets%2F8db2b79f6c4eabe7a9ebe7a7898ec066 +0 -0
  274. data/spec/dummy/tmp/cache/assets/E31/F10/sprockets%2Fcebacf56667da1cc2961b59fd922eafb +0 -0
  275. data/spec/factories/agent.rb +26 -0
  276. data/spec/factories/calls.rb +106 -0
  277. data/spec/factories/conversations.rb +171 -0
  278. data/spec/factories/events.rb +250 -0
  279. data/spec/factories/playable_listeners.rb +6 -0
  280. data/spec/factories/recordings.rb +6 -0
  281. data/spec/factories/voicemails.rb +8 -0
  282. data/spec/fixtures/vcr_cassettes/Authenticating_an_online_user.yml +90 -0
  283. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/creates_a_new_call.yml +42 -0
  284. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/creates_a_new_conversation.yml +42 -0
  285. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/returns_the_conversation_as_JSON.yml +42 -0
  286. data/spec/fixtures/vcr_cassettes/Pusher_channel_as_JSON.yml +90 -0
  287. data/spec/fixtures/vcr_cassettes/Pusher_to_publish_the_event.yml +32 -0
  288. data/spec/fixtures/vcr_cassettes/Reloading_the_widget_during_a_call/_create/during_a_call/after_a_failed_transfer/pushes_the_event_for_the_active_call.yml +1110 -0
  289. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/creates_a_new_call.yml +45 -0
  290. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/creates_a_new_conversation.yml +43 -0
  291. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/returns_the_conversation_as_JSON.yml +44 -0
  292. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/allows_the_phone_to_ring_for_60_seconds.yml +42 -0
  293. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/includes_a_status_change_callback_url.yml +42 -0
  294. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/places_a_call.yml +42 -0
  295. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_dial_into_conference/allows_the_phone_to_ring_for_15_seconds.yml +42 -0
  296. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_dial_into_conference/places_a_call_to_redirect_the_participant_to_a_conference.yml +42 -0
  297. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_hangup/by_default/hangs_up_the_call.yml +42 -0
  298. data/spec/fixtures/vcr_cassettes/buying_number_for_an_area_code.yml +42 -0
  299. data/spec/fixtures/vcr_cassettes/returns_success.yml +90 -0
  300. data/spec/javascripts/helpers/jasmine-jquery.js +546 -0
  301. data/spec/javascripts/helpers/mock-ajax.js +207 -0
  302. data/spec/javascripts/support/jasmine.yml +80 -0
  303. data/spec/javascripts/telephony/models/agent_spec.js +40 -0
  304. data/spec/javascripts/telephony/models/conversation_spec.js +515 -0
  305. data/spec/javascripts/telephony/models/device_spec.js +80 -0
  306. data/spec/javascripts/telephony/models/transfer_spec.js +22 -0
  307. data/spec/javascripts/telephony/push_spec.js +427 -0
  308. data/spec/javascripts/telephony/views/agents_view_spec.js +101 -0
  309. data/spec/javascripts/telephony/views/application_view_spec.js +74 -0
  310. data/spec/javascripts/telephony/views/conversation_view_spec.js +626 -0
  311. data/spec/javascripts/telephony/views/status_view_spec.js +30 -0
  312. data/spec/javascripts/telephony/views/transfer_view_spec.js +187 -0
  313. data/spec/javascripts/telephony/views/twilio_client_view_spec.js +77 -0
  314. data/spec/javascripts/telephony/views/widget_view_spec.js +20 -0
  315. data/spec/lib/telephony/concerns/controllers/twilio_request_verifier_spec.rb +77 -0
  316. data/spec/lib/telephony/conversation_data_spec.rb +342 -0
  317. data/spec/lib/telephony/helper_spec.rb +24 -0
  318. data/spec/lib/telephony/jobs/agent_offline_spec.rb +37 -0
  319. data/spec/lib/telephony/jobs/pusher_event_spec.rb +39 -0
  320. data/spec/lib/telephony/providers/twilio_provider_spec.rb +439 -0
  321. data/spec/lib/telephony_spec.rb +104 -0
  322. data/spec/models/telephony/agent_spec.rb +479 -0
  323. data/spec/models/telephony/agent_state_machine_spec.rb +131 -0
  324. data/spec/models/telephony/call_center_spec.rb +32 -0
  325. data/spec/models/telephony/call_spec.rb +597 -0
  326. data/spec/models/telephony/call_state_machine_spec.rb +472 -0
  327. data/spec/models/telephony/conversation_spec.rb +751 -0
  328. data/spec/models/telephony/conversation_state_machine_spec.rb +387 -0
  329. data/spec/models/telephony/conversations_presenter_spec.rb +40 -0
  330. data/spec/models/telephony/event_spec.rb +716 -0
  331. data/spec/models/telephony/inbound_conversation_queue_spec.rb +243 -0
  332. data/spec/models/telephony/playable_listener_spec.rb +43 -0
  333. data/spec/models/telephony/pusher_event_publisher_spec.rb +36 -0
  334. data/spec/models/telephony/recording_spec.rb +6 -0
  335. data/spec/models/telephony/voicemail_spec.rb +96 -0
  336. data/spec/observers/telephony/agent_observer_spec.rb +21 -0
  337. data/spec/observers/telephony/event_observer_spec.rb +19 -0
  338. data/spec/requests/create_conversation_spec.rb +39 -0
  339. data/spec/requests/dequeue_call_spec.rb +42 -0
  340. data/spec/requests/list_conversations_spec.rb +33 -0
  341. data/spec/requests/presences_spec.rb +51 -0
  342. data/spec/requests/providers/twilio/calls/child_answered_spec.rb +24 -0
  343. data/spec/requests/providers/twilio/calls/child_detached_spec.rb +249 -0
  344. data/spec/requests/providers/twilio/calls/dial_spec.rb +132 -0
  345. data/spec/requests/providers/twilio/calls/done_spec.rb +69 -0
  346. data/spec/requests/providers/twilio/calls/join_conference_spec.rb +56 -0
  347. data/spec/requests/providers/twilio/calls/leave_queue_spec.rb +44 -0
  348. data/spec/requests/providers/twilio/calls/parent_answered_spec.rb +59 -0
  349. data/spec/requests/providers/twilio/inbound/connect_dequeued_call_spec.rb +124 -0
  350. data/spec/requests/providers/twilio/inbound/enqueue_inbound_call_spec.rb +108 -0
  351. data/spec/requests/providers/twilio/inbound/enqueued_call_wait_music_spec.rb +13 -0
  352. data/spec/requests/providers/twilio/voicemails/leave_voicemail_spec.rb +78 -0
  353. data/spec/requests/search_conversations_spec.rb +101 -0
  354. data/spec/requests/transfer_spec.rb +65 -0
  355. data/spec/requests/voicemail_api_spec.rb +58 -0
  356. data/spec/spec_helper.rb +27 -0
  357. data/spec/support/factory_girl.rb +5 -0
  358. data/spec/support/matchers/be_complete_hold.rb +20 -0
  359. data/spec/support/matchers/be_whisper_tone.rb +35 -0
  360. data/spec/support/matchers/join_conference.rb +23 -0
  361. data/spec/support/nokogiri.rb +1 -0
  362. data/spec/support/pusher_helper.rb +24 -0
  363. data/spec/support/vcr.rb +12 -0
  364. data/spec/support/webmock.rb +1 -0
  365. metadata +692 -0
@@ -0,0 +1,10 @@
1
+ #telephony-widget {
2
+ div, span, form, input, p, button, dl, dt, dd, ol, ul, li {
3
+ margin: 0;
4
+ padding: 0;
5
+ }
6
+
7
+ ol, ul {
8
+ list-style: none;
9
+ }
10
+ }
@@ -0,0 +1,512 @@
1
+ //= require "telephony/reset"
2
+ //= require "telephony/font"
3
+
4
+ $active: #eb7026; /* Zest orange */
5
+ $background: #b1e6f9; /* Zest light blue */
6
+ $hover: #b8571d; /* darker orange */
7
+ $disabled: #cecece; /* light gray */
8
+ $rollover: #8ec8dc; /* background blue */
9
+
10
+ $offline: #7c7c7c; /* medium gray */
11
+ $on_a_call: #ffe0af; /*creamy yellow */
12
+ $available: #799e75; /* muted green */
13
+ $not_available: #a95f5a; /* muted red */
14
+ $available_dark: #36892d; /* muted green */
15
+ $not_available_dark: #871c16; /* muted red */
16
+
17
+ $answer: #007f00;
18
+ $answer_dark: #152b06;
19
+ $hangup: #ba0d1b;
20
+ $hangup_dark: #6b080a;
21
+
22
+ $dark-gray: #151515;
23
+ $medium-gray: #373737;
24
+ $light-gray: #909090;
25
+
26
+ $btn_height: 24px;
27
+ $field_height: 22px;
28
+
29
+ @mixin box-shadow($val) {
30
+ -moz-box-shadow: $val $val $val #888;
31
+ -webkit-box-shadow: $val $val $val #888;
32
+ box-shadow: $val $val $val #888;
33
+ }
34
+
35
+ @mixin inner-shadow($val) {
36
+ -moz-box-shadow: inset 0 0 $val #888;
37
+ -webkit-box-shadow: inset 0 0 $val #888;
38
+ box-shadow: inset 0 0 $val #888;
39
+ }
40
+
41
+ /* FROM HERE DOWN ADAPTED FROM BOOTSTRAP */
42
+
43
+ @mixin btn {
44
+ /* display: inline-block; */
45
+ /* *display: inline; */
46
+ /* IE7 inline-block hack */
47
+
48
+ *zoom: 1;
49
+ padding: 4px 10px 4px;
50
+ margin-bottom: 0;
51
+ font-size: 13px;
52
+ line-height: 18px;
53
+ *line-height: 20px;
54
+ color: #333333;
55
+ text-align: center;
56
+ text-shadow: 0 1px 1px rgba(255, 255, 255, 0.75);
57
+ vertical-align: middle;
58
+ cursor: pointer;
59
+ background-color: #f5f5f5;
60
+ background-image: -moz-linear-gradient(top, #ffffff, #e6e6e6);
61
+ background-image: -ms-linear-gradient(top, #ffffff, #e6e6e6);
62
+ background-image: -webkit-gradient(linear, 0 0, 0 100%, from(#ffffff), to(#e6e6e6));
63
+ background-image: -webkit-linear-gradient(top, #ffffff, #e6e6e6);
64
+ background-image: -o-linear-gradient(top, #ffffff, #e6e6e6);
65
+ background-image: linear-gradient(top, #ffffff, #e6e6e6);
66
+ background-repeat: repeat-x;
67
+ filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#ffffff', endColorstr='#e6e6e6', GradientType=0);
68
+ border-color: #e6e6e6 #e6e6e6 #bfbfbf;
69
+ border-color: rgba(0, 0, 0, 0.1) rgba(0, 0, 0, 0.1) rgba(0, 0, 0, 0.25);
70
+ *background-color: #e6e6e6;
71
+ /* Darken IE7 buttons by default so they stand out more given they won't have borders */
72
+
73
+ filter: progid:DXImageTransform.Microsoft.gradient(enabled = false);
74
+ border: 1px solid #cccccc;
75
+ *border: 0;
76
+ border-bottom-color: #b3b3b3;
77
+ -webkit-border-radius: 4px;
78
+ -moz-border-radius: 4px;
79
+ border-radius: 4px;
80
+ *margin-left: .3em;
81
+ -webkit-box-shadow: inset 0 1px 0 rgba(255,255,255,.2), 0 1px 2px rgba(0,0,0,.05);
82
+ -moz-box-shadow: inset 0 1px 0 rgba(255,255,255,.2), 0 1px 2px rgba(0,0,0,.05);
83
+ box-shadow: inset 0 1px 0 rgba(255,255,255,.2), 0 1px 2px rgba(0,0,0,.05);
84
+
85
+ &:hover,
86
+ &:active,
87
+ &.active,
88
+ &.disabled,
89
+ &[disabled] {
90
+ background-color: #e6e6e6;
91
+ *background-color: #d9d9d9;
92
+ }
93
+
94
+ &:active,
95
+ &.active {
96
+ background-color: #cccccc \9;
97
+ }
98
+
99
+ &:first-child {
100
+ *margin-left: 0;
101
+ }
102
+ &:hover {
103
+ color: #333333;
104
+ text-decoration: none;
105
+ background-color: #e6e6e6;
106
+ *background-color: #d9d9d9;
107
+ /* Buttons in IE7 don't get borders, so darken on hover */
108
+
109
+ background-position: 0 -15px;
110
+ -webkit-transition: background-position 0.1s linear;
111
+ -moz-transition: background-position 0.1s linear;
112
+ -ms-transition: background-position 0.1s linear;
113
+ -o-transition: background-position 0.1s linear;
114
+ transition: background-position 0.1s linear;
115
+ }
116
+
117
+ &:focus {
118
+ outline: thin dotted #333;
119
+ outline: 5px auto -webkit-focus-ring-color;
120
+ outline-offset: -2px;
121
+ }
122
+ &.active,
123
+ &:active {
124
+ background-color: #75a1f9;
125
+ background-color: #d9d9d9 \9;
126
+ background-image: none;
127
+ outline: 0;
128
+ -webkit-box-shadow: inset 0 2px 4px rgba(0,0,0,.15), 0 1px 2px rgba(0,0,0,.05);
129
+ -moz-box-shadow: inset 0 2px 4px rgba(0,0,0,.15), 0 1px 2px rgba(0,0,0,.05);
130
+ box-shadow: inset 0 2px 4px rgba(0,0,0,.15), 0 1px 2px rgba(0,0,0,.05);
131
+ }
132
+ &.disabled,
133
+ &[disabled] {
134
+ cursor: default;
135
+ background-color: #e6e6e6;
136
+ background-image: none;
137
+ opacity: 0.65;
138
+ filter: alpha(opacity=65);
139
+ -webkit-box-shadow: none;
140
+ -moz-box-shadow: none;
141
+ box-shadow: none;
142
+ }
143
+ }
144
+
145
+ @mixin btn-large {
146
+ padding: 9px 14px;
147
+ font-size: 15px;
148
+ line-height: normal;
149
+ -webkit-border-radius: 5px;
150
+ -moz-border-radius: 5px;
151
+ border-radius: 5px;
152
+
153
+ [class^="icon-"] {
154
+ margin-top: 1px;
155
+ }
156
+ }
157
+
158
+ @mixin btn-small {
159
+ padding: 5px 9px;
160
+ font-size: 11px;
161
+ line-height: 16px;
162
+
163
+ [class^="icon-"] {
164
+ margin-top: -1px;
165
+ }
166
+ }
167
+
168
+ @mixin btn-mini {
169
+ padding: 2px 6px;
170
+ font-size: 11px;
171
+ line-height: 14px;
172
+ }
173
+
174
+ /* FROM HERE UP ADAPTED FROM BOOTSTRAP */
175
+
176
+ #telephony-widget {
177
+ font-family: Helvetica, Arial;
178
+ font-size: 12px;
179
+ z-index: 999;
180
+
181
+ .hidden { display: none; }
182
+ .display { display: inline; }
183
+ .float-left { float: left; }
184
+ .float-right { float: right; }
185
+
186
+ .telephony-widget-container {
187
+ display: inline-block;
188
+
189
+ .conversation-controls {
190
+ .friendly-message {
191
+ height: 15px;
192
+ padding-left: 5px;
193
+ margin: 5px 0;
194
+ }
195
+ }
196
+
197
+ .agent-status-wrapper {
198
+ float: left;
199
+ }
200
+
201
+ .call-queue-wrapper {
202
+ float: left;
203
+ position: relative;
204
+ left: 10px;
205
+
206
+ .label {
207
+ @include btn;
208
+ float:left;
209
+ background: $background;
210
+ font-size: 12px;
211
+ height: 18px;
212
+ padding-left: 8px;
213
+ padding-right: 16px;
214
+ margin-right: 4px;
215
+ margin-left: 4px;
216
+ border: 0;
217
+
218
+ &:hover {
219
+ background: $background;
220
+ cursor: default;
221
+ }
222
+
223
+ &:active {
224
+ background: $background;
225
+ }
226
+ }
227
+ .badge {
228
+ float: right;
229
+ position: relative;
230
+ top: -8px;
231
+ left: -20px;
232
+ background: radial-gradient(center -9px, circle closest-side, beige 0, red 26px );
233
+ background: -moz-radial-gradient( center -9px, circle closest-side, beige 0, red 26px );
234
+ background: -ms-radial-gradient( center -9px, circle closest-side, beige 0, red 26px );
235
+ background: -o-radial-gradient( center -9px, circle closest-side, beige 0, red 26px );
236
+ background: -webkit-radial-gradient( center -9px, circle, beige 0, red 26px );
237
+ background-color: red;
238
+ border: 2px solid beige;
239
+ border-radius: 50%;
240
+ box-shadow: 2px 2px 2px #888;
241
+ color: beige;
242
+ font: bold 12px Helvetica, Verdana, Tahoma;
243
+ height: 17px; /* height + padding-top must equal width */
244
+ padding-top: 3px; /* height + padding-top must equal width */
245
+ text-align: center;
246
+ width: 20px;
247
+ }
248
+ }
249
+
250
+ .twilio-client-wrapper {
251
+ float: right;
252
+ }
253
+
254
+ .buttons-wrapper {
255
+ display: inline-block;
256
+ }
257
+
258
+ .conversation-wrapper {
259
+ float: right;
260
+
261
+ &.expanded {
262
+ height: 100px;
263
+ }
264
+
265
+ .transfer-wrapper {
266
+ position: absolute;
267
+ z-index: 1;
268
+
269
+ #telephony-transfer {
270
+ margin-left: 4px;
271
+
272
+ form {
273
+ .agent-input {
274
+ border: 1px solid #000000;
275
+ padding: 2px 0px 2px 4px;
276
+ background: #ffffff;
277
+ display: block;
278
+ float: left;
279
+ width: 260px;
280
+ position: relative;
281
+
282
+ span.backspace {
283
+ width: 16px;
284
+ height: 16px;
285
+ position: absolute;
286
+ top: 0;
287
+ right: 4px;
288
+ background: url(/assets/telephony/backspace.png) no-repeat center center;
289
+ }
290
+
291
+ span.hidden {
292
+ display: none;
293
+ }
294
+
295
+ span {
296
+ margin: 4px 0 0 3px;
297
+ float: left;
298
+ display: inline;
299
+ vertical-align: middle;
300
+ text-align: center;
301
+ top: 50%;
302
+
303
+ &.available { color: $available; }
304
+ &.not_available { color: $not_available; }
305
+ &.on_a_call { color: $on_a_call; }
306
+ &.offline { color: $offline; }
307
+ }
308
+ &.offline {
309
+ color: $light-gray;
310
+ }
311
+ &.available {
312
+ color: $dark-gray;
313
+ }
314
+ &.not_available {
315
+ color: $light-gray;
316
+ }
317
+ &.on_a_call {
318
+ color: $light-gray;
319
+ }
320
+
321
+ input[name='selected_agent'] {
322
+ margin-left: 0px;
323
+ outline: none;
324
+ border: none;
325
+ float: left;
326
+ }
327
+ }
328
+ }
329
+
330
+ .transfer-type {
331
+ float: left;
332
+ margin-right: 4px;
333
+ padding-left: 4px;
334
+ padding-right: 4px;
335
+
336
+ label {
337
+ float: right;
338
+ line-height: $btn_height;
339
+ }
340
+ }
341
+
342
+ .agents-list {
343
+ background-color: white;
344
+ border: 1px solid #888;
345
+ clear: both;
346
+ list-style: none;
347
+ margin: 0;
348
+ min-width: 225px;
349
+ max-height: 320px;
350
+ overflow: auto;
351
+ padding: 4px;
352
+
353
+ &::-webkit-scrollbar {
354
+ -webkit-appearance: none;
355
+ width: 13px;
356
+ height: 13px;
357
+ }
358
+
359
+ &::-webkit-scrollbar-thumb {
360
+ border-radius: 8px;
361
+ border: 2px solid white;
362
+ background-color: rgba(0, 0, 0, .5);
363
+ }
364
+
365
+ li {
366
+ padding: 1px;
367
+
368
+ span {
369
+ &.available { color: $available; }
370
+ &.not_available { color: $not_available; }
371
+ &.on_a_call { color: $on_a_call; }
372
+ &.offline { color: $offline; }
373
+ }
374
+
375
+ &:hover {
376
+ background: $rollover;
377
+ }
378
+
379
+ &.offline {
380
+ color: $light-gray;
381
+ &:hover { color: white}
382
+ }
383
+ &.available {
384
+ color: $dark-gray;
385
+ &:hover { color: white}
386
+ }
387
+ &.not_available {
388
+ color: $light-gray;
389
+ &:hover { color: white}
390
+ }
391
+ &.on_a_call {
392
+ color: $light-gray;
393
+ &:hover { color: white}
394
+ }
395
+ }
396
+ }
397
+ }
398
+ }
399
+ }
400
+
401
+ input[disabled], button[disabled] {
402
+ cursor: default;
403
+ opacity: 0.7;
404
+ @include box-shadow(0px);
405
+
406
+ &:hover {
407
+ background: $disabled;
408
+ cursor: default;
409
+ @include box-shadow(0px);
410
+ }
411
+ }
412
+
413
+ input[name=selected_agent] {
414
+ height: $field_height;
415
+ margin-right: 0;
416
+ width: 230px;
417
+ }
418
+
419
+ input {
420
+ float: left;
421
+ height: $field_height;
422
+ margin-right: 4px;
423
+ margin-left: 4px;
424
+ padding-left: 4px;
425
+ padding-right: 4px;
426
+ border: 1px solid #888;
427
+ }
428
+
429
+ button {
430
+ @include btn;
431
+ font-size: 11px;
432
+ height: $btn_height;
433
+ line-height: $btn_height;
434
+ min-width: 74px;
435
+ padding-top: 0;
436
+ padding-left: 4px;
437
+ padding-right: 4px;
438
+ margin-right: 4px;
439
+ border: 0;
440
+ @include box-shadow(2px);
441
+
442
+ &:hover {
443
+ cursor: pointer;
444
+ @include box-shadow(1px);
445
+ }
446
+
447
+ &:active {
448
+ background-color: #eb7026; /* Zest Orange */
449
+ }
450
+
451
+ &.agent-status {
452
+ &.offline { background: $offline; }
453
+ &.on_a_call { background: $on_a_call; }
454
+ &.available {
455
+ background: $available;
456
+ color: white;
457
+ &:hover { background: $available_dark; }
458
+ }
459
+ &.not_available {
460
+ background: $not_available;
461
+ color: white;
462
+ &:hover { background: $not_available_dark; }
463
+ }
464
+ text-shadow: none;
465
+ width: 122px;
466
+ }
467
+
468
+ &.answer {
469
+ background: $answer;
470
+ color: white;
471
+ text-shadow: none;
472
+ margin-left: 8px;
473
+ &.disabled:hover, &[disabled]:hover { background: $answer; }
474
+ &:hover { background: $answer_dark; }
475
+ }
476
+
477
+ &.hangup {
478
+ background: $hangup;
479
+ color: white;
480
+ text-shadow: none;
481
+ margin-left: 8px;
482
+ &.disabled:hover, &[disabled]:hover { background: $hangup; }
483
+ &:hover { background: $hangup_dark; }
484
+ }
485
+
486
+ span {
487
+ height: $btn_height;
488
+ line-height: $btn_height;
489
+ padding-left: 2px;
490
+ padding-right: 2px;
491
+
492
+ &.caps {
493
+ text-transform: uppercase;
494
+ text-align: center;
495
+ }
496
+
497
+ &.text {
498
+ text-align: center;
499
+ }
500
+
501
+ &.icon-spinner {
502
+ display: none;
503
+ width: 14px;
504
+ background: url(/assets/telephony/icon-spinner.gif) no-repeat center center;
505
+ &.display {
506
+ display: inline;
507
+ }
508
+ }
509
+ }
510
+ }
511
+ }
512
+ }