telephony 1.0.3

data/spec/factories/conversations.rb

@@ -0,0 +1,171 @@
+FactoryGirl.define do
+  factory :conversation, class: Telephony::Conversation do
+    sequence :loan_id
+    sequence :initiator_id
+
+    factory :connecting_conversation do
+      state 'connecting'
+    end
+
+    factory :initiating_one_step_transferring_conversation do |c|
+      state 'one_step_transferring'
+      calls do
+        [
+          build(:in_progress_call,
+                             conversation: nil),
+          build(:not_initiated_call,
+                             agent: build(:agent),
+                             conversation: nil)
+        ]
+      end
+    end
+
+    factory :one_step_transferring_conversation do |c|
+      state 'one_step_transferring'
+      calls do
+        [
+          build(:in_progress_call, :conversation => nil),
+          build(:connecting_call, :conversation => nil, agent: build(:agent))
+        ]
+      end
+    end
+
+    factory :in_progress_conversation do
+      state 'in_progress'
+
+      factory :in_progress_conversation_with_calls do
+        calls do
+          [
+            build(:in_progress_call, conversation: nil, agent: create(:agent)),
+            build(:in_progress_call, conversation: nil),
+            build(:connecting_call, conversation: nil, agent: create(:agent))
+          ]
+        end
+
+        factory :in_progress_hold_conversation_with_calls do
+          state 'in_progress_hold'
+        end
+      end
+    end
+
+    factory :two_step_transferring_hold_conversation do
+      state 'two_step_transferring_hold'
+
+      factory :two_step_transferring_hold_conversation_with_calls do
+        calls do
+          [
+            build(:in_progress_call, conversation: nil, agent: create(:agent)),
+            build(:call, state: 'in_progress_hold', conversation: nil),
+            build(:connecting_call, conversation: nil, agent: create(:agent))
+          ]
+        end
+      end
+    end
+
+    factory :two_step_transferring_conversation do
+      state 'two_step_transferring'
+
+      factory :two_step_transferring_conversation_with_calls do
+        calls do
+          [
+            build(:in_progress_call, conversation: nil, agent: create(:agent)),
+            build(:call, state: 'in_progress', conversation: nil),
+            build(:connecting_call, conversation: nil, agent: create(:agent))
+          ]
+        end
+      end
+    end
+
+    factory :initiating_resume_conversation do
+      state 'initiating_resume'
+    end
+
+    factory :in_progress_two_step_transfer_conversation do
+      state 'in_progress_two_step_transfer'
+
+      factory :in_progress_two_step_transfer_with_calls do
+        calls do
+          [
+            build(:active_agent_leg, conversation: nil),
+            build(:in_progress_call, conversation: nil),
+            build(:active_agent_leg, conversation: nil)
+          ]
+        end
+      end
+    end
+
+    factory :in_progress_two_step_transfer_hold do
+      state 'in_progress_two_step_transfer_hold'
+
+      factory :in_progress_two_step_transfer_hold_with_calls do
+        calls do
+          [
+            build(:active_agent_leg, conversation: nil),
+            build(:call, state: 'in_progress_hold', conversation: nil),
+            build(:active_agent_leg, conversation: nil)
+          ]
+        end
+      end
+    end
+
+    factory :terminated_conversation do
+      state 'terminated'
+    end
+
+    factory :conversation_with_recordings do
+      calls do
+        [build(:call_with_recording),
+         build(:call_with_recording)]
+      end
+    end
+
+    factory :enqueued_conversation do
+      conversation_type 'inbound'
+      state 'enqueued'
+
+      calls do
+        [
+          build(:lone_call, state: 'in_progress')
+        ]
+      end
+    end
+
+    factory :inbound_conversation do
+      conversation_type 'inbound'
+      calls do
+        [
+          build(:call, conversation: nil, agent: nil),
+          build(:call, conversation: nil, agent: build(:agent))
+        ]
+      end
+
+      factory :rona_conversation do
+        state 'connecting'
+
+        after :create do |conversation|
+          conversation.active_agent_leg.connect!
+        end
+      end
+    end
+
+    factory :outbound_conversation do
+      conversation_type 'outbound'
+      calls do
+        [
+          build(:lone_call, agent: build(:agent)),
+          build(:lone_call)
+        ]
+      end
+    end
+
+    factory :initiating_hold_conversation do
+      conversation_type 'outbound'
+      state 'initiating_hold'
+    end
+
+    factory :in_progress_hold_conversation do
+      conversation_type 'outbound'
+      state :in_progress_hold
+    end
+  end
+end

data/spec/factories/events.rb

@@ -0,0 +1,250 @@
+module Telephony::Events
+  FactoryGirl.define do
+    factory :event, class: Base do
+      conversation factory: :outbound_conversation
+
+      factory :agent_call_connect_event,
+        class: Connect,
+        aliases: [:publishable_event] do
+        call_id { conversation.active_agent_leg.id }
+      end
+
+      factory :borrower_call_connect_event,
+        class: Connect,
+        aliases: [:non_publishable_event] do
+        call_id { conversation.customer.id }
+      end
+
+      factory :conversation_connect_event, class: Connect do
+        call_id nil
+      end
+
+      factory :inbound_call_connect_event,
+              class: Connect do
+        conversation factory: :inbound_conversation
+        call_id { conversation.customer.id }
+      end
+
+      factory :conversation_start_event, class: Start do
+      end
+
+      factory :conversation_answer_event, class: Answer do
+        call_id { conversation.active_agent_leg.id }
+      end
+
+      factory :conversation_answer_event_for_customer, class: Answer do
+        call_id { conversation.customer.id }
+      end
+
+      factory :conversation_conference_event, class: Conference do
+        call_id { conversation.active_agent_leg.id }
+      end
+
+      factory :conversation_conference_event_for_customer, class: Conference do
+        call_id { conversation.customer.id }
+      end
+
+      factory :csr_call_ended_event, class: NoAnswer do
+        call_id { conversation.active_agent_leg.id }
+      end
+
+      factory :borrower_call_ended_event, class: Busy do
+        call_id { conversation.customer.id }
+      end
+
+      factory :conversation_ended_event, class: Terminate do
+        call_id nil
+      end
+
+      factory :two_step_transfer_initiated_event, class: InitiateTwoStepTransfer do
+        call_id nil
+        conversation do
+          transferrer = FactoryGirl.create :agent,
+            name: 'Transferrer',
+            phone_ext: '10'
+
+          transferee = FactoryGirl.create :agent,
+            name: 'Transferree',
+            phone_ext: '11'
+
+          conversation = FactoryGirl.create :conversation,
+            transferee: transferee
+          conversation.calls << FactoryGirl.create(:call, agent: transferrer)
+          conversation.calls << FactoryGirl.create(:call)
+          conversation.calls << FactoryGirl.create(:call, agent: transferee)
+          conversation
+        end
+      end
+
+      factory :two_step_transfer_failed_event, class: FailTwoStepTransfer do
+        call_id nil
+        conversation do
+          transferrer = FactoryGirl.create :agent,
+            name: 'Transferrer',
+            phone_ext: '10'
+
+          transferee = FactoryGirl.create :agent,
+            name: 'Transferree',
+            phone_ext: '11'
+
+          conversation = FactoryGirl.create :conversation,
+            transferee: transferee
+          FactoryGirl.create(:call,
+                             agent: transferrer,
+                             conversation: conversation)
+          FactoryGirl.create(:call,
+                             conversation: conversation)
+          FactoryGirl.create(:terminated_call,
+                             agent: transferee,
+                             conversation: conversation)
+          conversation
+        end
+        message_data do
+          agent_messages
+        end
+      end
+
+      factory :two_step_transfer_completed_event, class: CompleteTwoStepTransfer do
+        call_id nil
+        conversation do
+          transferrer = FactoryGirl.create :agent,
+            name: 'Transferrer',
+            phone_ext: '10'
+
+          transferee = FactoryGirl.create :agent,
+            name: 'Transferree',
+            phone_ext: '10'
+
+          conversation = FactoryGirl.create :conversation,
+            transferee: transferee
+          conversation.calls << FactoryGirl.create(:call, agent: transferrer)
+          conversation.calls << FactoryGirl.create(:call)
+          conversation.calls << FactoryGirl.create(:call, agent: transferee)
+          conversation
+        end
+      end
+
+      factory :leave_two_step_transfer_event, class: LeaveTwoStepTransfer do
+        call_id nil
+        conversation do
+          conversation = FactoryGirl.create :conversation
+          FactoryGirl.create(:inactive_agent_leg,
+                             conversation: conversation)
+          FactoryGirl.create(:customer_leg,
+                             conversation: conversation)
+          FactoryGirl.create(:active_agent_leg,
+                             conversation: conversation)
+          conversation
+        end
+      end
+
+      factory :initiate_one_step_transfer_event, class: InitiateOneStepTransfer do
+        call_id nil
+        conversation do
+          transferrer = FactoryGirl.create :agent,
+            name: 'Some Name',
+            phone_ext: '10'
+
+          transferee = FactoryGirl.create :agent,
+            name: 'Some Name',
+            phone_ext: '10'
+
+          conversation = FactoryGirl.create :conversation,
+            transferee: transferee
+          FactoryGirl.create(:active_agent_leg,
+                             conversation: conversation,
+                             agent: transferrer)
+          FactoryGirl.create(:customer_leg,
+                             conversation: conversation)
+          FactoryGirl.create(:active_agent_leg,
+                             conversation: conversation,
+                             agent: transferee)
+          conversation
+        end
+      end
+
+      factory :complete_one_step_transfer_event, class: CompleteOneStepTransfer do
+        call_id nil
+        conversation do
+          transferrer = FactoryGirl.create :agent,
+            name: 'Some Name',
+            phone_ext: '10'
+
+          transferee = FactoryGirl.create :agent,
+            name: 'Some Name',
+            phone_ext: '10'
+
+          conversation = FactoryGirl.create :conversation,
+            transferee: transferee
+          FactoryGirl.create(:inactive_agent_leg,
+                             conversation: conversation,
+                             agent: transferrer)
+          FactoryGirl.create(:customer_leg,
+                             conversation: conversation)
+          FactoryGirl.create(:active_agent_leg,
+                             conversation: conversation,
+                             agent: transferee)
+          conversation
+        end
+      end
+
+      factory :one_step_transfer_failed_event, class: FailOneStepTransfer do
+        call_id nil
+        conversation do
+          transferrer = FactoryGirl.create :agent,
+            name: 'Transferrer',
+            phone_ext: '10'
+
+          transferee = FactoryGirl.create :agent,
+            name: 'Transferree',
+            phone_ext: '11'
+
+          conversation = FactoryGirl.create :conversation,
+            transferee: transferee
+          FactoryGirl.create(:terminated_call,
+                             agent: transferrer,
+                             conversation: conversation)
+          FactoryGirl.create(:call,
+                             conversation: conversation)
+          FactoryGirl.create(:no_answer_call,
+                             agent: transferee,
+                             conversation: conversation)
+          conversation
+        end
+        message_data do
+          agent_messages
+        end
+      end
+
+      factory :complete_hold_event, class: CompleteHold
+      factory :complete_resume_event, class: CompleteResume
+
+      factory :leave_voicemail_event, class: LeaveVoicemail do
+        conversation do
+          transferrer = FactoryGirl.create :agent,
+            name: 'Some Name',
+            phone_ext: '10'
+
+          transferee = FactoryGirl.create :agent,
+            name: 'Other Name',
+            phone_ext: '11',
+            status: 'offline'
+
+          conversation = FactoryGirl.create :conversation,
+            transferee: transferee
+          FactoryGirl.create(:active_agent_leg,
+                             conversation: conversation,
+                             agent: transferrer)
+          FactoryGirl.create(:customer_leg,
+                             conversation: conversation)
+          FactoryGirl.create(:not_initiated_call,
+                             conversation: conversation,
+                             agent: transferee)
+          conversation
+        end
+      end
+
+      factory :answer_event, class: Answer
+    end
+  end
+end

data/spec/factories/playable_listeners.rb

@@ -0,0 +1,6 @@
+FactoryGirl.define do
+  factory :playable_listener, class: Telephony::PlayableListener do
+    sequence :playable_id
+    sequence :csr_id
+  end
+end

data/spec/factories/recordings.rb

@@ -0,0 +1,6 @@
+FactoryGirl.define do
+  factory :recording, class: Telephony::Recording do
+    duration 85 * 60 + 35
+    url 'http://example.com'
+  end
+end

data/spec/factories/voicemails.rb

@@ -0,0 +1,8 @@
+FactoryGirl.define do
+  factory :voicemail, class: Telephony::Voicemail do
+    sequence :csr_id
+    duration 1
+    call
+    sequence(:url) {|n| "http://example.com/#{n}"}
+  end
+end

data/spec/fixtures/vcr_cassettes/Authenticating_an_online_user.yml

@@ -0,0 +1,90 @@
+---
+http_interactions:
+- request:
+    method: post
+    uri: http://api.pusherapp.com/apps/xxx/events?auth_key=xxx&auth_signature=9d8dd84992451079132d3488ba2c443e2ffc3f17660a3051e9afb449b02fa022&auth_timestamp=1365027060&auth_version=1.0&body_md5=4cc5bdf2645b08256ebe487887ef14f6
+    body:
+      encoding: US-ASCII
+      string: ! '{"name":"InitializeWidget","channels":["csrs-1"],"data":"{}"}'
+    headers:
+      Content-Type:
+      - application/json
+      Accept:
+      - ! '*/*'
+      User-Agent:
+      - Ruby
+  response:
+    status:
+      code: 200
+      message: OK
+    headers:
+      Server:
+      - thin 1.5.0 codename Knife
+      Content-Length:
+      - '17'
+      Connection:
+      - keep-alive
+    body:
+      encoding: US-ASCII
+      string: ! '{}'
+    http_version:
+  recorded_at: Wed, 03 Apr 2013 22:11:01 GMT
+- request:
+    method: post
+    uri: http://api.pusherapp.com/apps/xxx/events?auth_key=xxx&auth_signature=fae5fea3b40146f572104a4e505c110a5d4f9025074c96c2fcac24f07eae8f8e&auth_timestamp=1365027061&auth_version=1.0&body_md5=52ab26b405d00982224592083f4131ea
+    body:
+      encoding: US-ASCII
+      string: ! '{"name":"statusChange","channels":["csrs-1"],"data":"{\"status\":\"available\",\"timestamp\":1365027061410}"}'
+    headers:
+      Content-Type:
+      - application/json
+      Accept:
+      - ! '*/*'
+      User-Agent:
+      - Ruby
+  response:
+    status:
+      code: 200
+      message: OK
+    headers:
+      Server:
+      - thin 1.5.0 codename Knife
+      Transfer-Encoding:
+      - chunked
+      Connection:
+      - keep-alive
+    body:
+      encoding: US-ASCII
+      string: ! '{}'
+    http_version:
+  recorded_at: Wed, 03 Apr 2013 22:11:01 GMT
+- request:
+    method: post
+    uri: http://api.pusherapp.com/apps/xxx/events?auth_key=xxx&auth_signature=de963adb2fb22d1894808358daad82a86a87240317a0c5de767c16098117eba0&auth_timestamp=1365027061&auth_version=1.0&body_md5=f23a8d3865408eeeadbab88b8bd02dd3
+    body:
+      encoding: US-ASCII
+      string: ! '{"name":"QueueChange","channels":["csrs-1"],"data":"{\"size\":1,\"event_id\":1}"}'
+    headers:
+      Content-Type:
+      - application/json
+      Accept:
+      - ! '*/*'
+      User-Agent:
+      - Ruby
+  response:
+    status:
+      code: 200
+      message: OK
+    headers:
+      Server:
+      - thin 1.5.0 codename Knife
+      Content-Length:
+      - '17'
+      Connection:
+      - keep-alive
+    body:
+      encoding: US-ASCII
+      string: ! '{}'
+    http_version:
+  recorded_at: Wed, 03 Apr 2013 22:11:01 GMT
+recorded_with: VCR 2.0.0