telephony 1.0.3

data/app/models/telephony/conversations_presenter.rb

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+module Telephony
+  class ConversationsPresenter
+    attr_accessor :conversations
+
+    def initialize(conversations)
+      self.conversations = conversations
+    end
+
+    def as_json(args = nil)
+      conversations.map { |convo| conversation_presenter(convo) }
+    end
+
+  private
+
+    def conversation_presenter(conversation)
+      {
+        id: conversation.id,
+        created_at: conversation.created_at,
+        loan_id: conversation.loan_id,
+        state: conversation.state,
+        number: conversation.number,
+        customer_number: conversation.customer ? conversation.customer.number : nil,
+        conversation_type: conversation.conversation_type,
+        calls: conversation.calls.map { |call| call_presenter(call) },
+        events: conversation.events.map { |event| event_presenter(event, conversation) }
+      }
+    end
+
+    def call_presenter(call)
+      {
+        id: call.id,
+        number: call.number,
+        sid: call.sid,
+        state: call.state,
+        created_at: call.created_at,
+        agent: call.agent ? agent_presenter(call.agent) : nil,
+        voicemail: call.voicemail ? recording_presenter(call.voicemail): nil,
+        recordings: call.recordings.map { |recording| recording_presenter(recording) }
+      }
+    end
+
+    def event_presenter(event, conversation)
+      {
+        id: event.id,
+        type: event.type,
+        conversation_id: event.conversation_id,
+        conversation_state: event.conversation_state,
+        call_id: event.call_id,
+        call_state: event.call_state,
+        call_number: (event.call ? event.call.number(true) : nil),
+        agent: mapped_agent(event, conversation),
+        elapsed_seconds: event.created_at.to_i - conversation.events.first.created_at.to_i,
+        created_at: event.created_at
+      }
+    end
+
+    def agent_presenter(agent)
+      {
+        id: agent.id,
+        csr_id: agent.csr_id,
+        csr_type: agent.csr_type,
+        name: agent.name,
+        status: agent.status,
+        phone_type: agent.phone_type,
+        phone_number: agent.phone_number,
+        sip_number: agent.sip_number
+      }
+    end
+
+    def recording_presenter(recording)
+      {
+        id: recording.id,
+        duration: recording.duration,
+        url: recording.url
+      }
+    end
+
+    def mapped_agent(event, conversation)
+      call = conversation.calls.find { |c| c.id == event.call_id }
+      call && call.agent ? agent_presenter(call.agent) : nil
+    end
+  end
+end

data/app/models/telephony/events.rb

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+require_relative 'events/base'
+
+module Telephony
+  module Events
+  end
+end

data/app/models/telephony/events/answer.rb

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+module Telephony
+  module Events
+    class Answer < CallAnswered
+    end
+  end
+end

data/app/models/telephony/events/base.rb

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+module Telephony
+  module Events
+    class Base < ::Telephony::Base
+      self.table_name = 'telephony_conversation_events'
+
+      attr_accessible :conversation_id,
+        :conversation_state,
+        :call_id,
+        :call_state,
+        :message_data
+
+      serialize :message_data, Array
+
+      belongs_to :conversation, include: { calls: :agent }
+
+      def self.log(args)
+        klass = "Telephony::Events::#{args[:name].to_s.camelcase}".constantize
+        event = klass.new args[:data]
+        event.message_data = event.publishable? ? event.agent_messages : []
+        event.save
+      end
+
+      def self.find_last_for_agent(agent)
+        return new_default_event unless agent.on_a_call?
+
+        call = agent.active_call
+        return new_default_event unless call
+
+        events = call.conversation.events.order(:id).reverse_order
+
+        events.detect do |event|
+          event.for_agent?(agent)
+        end || new_default_event
+      end
+
+      def self.new_default_event
+        InitializeWidget.new
+      end
+
+      def call
+        conversation.calls.detect { |call| call.id == call_id }
+      end
+
+      def publish
+        each_message do |agent, data|
+          PusherEventPublisher.publish event_publisher_data(agent, data)
+        end
+      end
+
+      def republish_only_for(current_agent)
+        each_message do |agent, data|
+          if agent == current_agent
+            PusherEventPublisher.publish event_publisher_data(agent, data)
+          end
+        end
+      end
+
+      def publishable?
+        false
+      end
+
+      def agent_messages
+        []
+      end
+
+      def default_data
+        {
+          event_id: id,
+          conversation_id: conversation.id,
+          conversation_state: conversation.state,
+          call_id: call_id,
+          number: conversation.customer.number,
+          loan_id: conversation.loan_id,
+          owner: true
+        }
+      end
+
+      def for_agent?(agent)
+        # TODO Remove a week after the launch of the message_data field
+        agent.in?((message_data || []).map { |message| message[:agent] })
+      end
+
+      def agent1
+        @agent1 ||= conversation.first_active_agent
+      end
+
+      def agent2
+        @agent2 ||= conversation.calls.last.agent
+      end
+
+      def active_agent2
+        return @active_agent2 if @active_agent2
+        leg = conversation.active_agent_legs.last
+        agent = leg.agent if leg
+        @active_agent2 = agent if agent != agent1
+      end
+
+      private
+
+      def each_message
+        # TODO Remove a week after the launch of the message_data field
+        messages = message_data || []
+        messages.each do |message|
+          agent, data = message.values_at :agent, :data
+          yield agent, data if agent.present?
+        end
+      end
+
+      def event_publisher_data(agent, data)
+        {
+          channel: "csrs-#{agent.csr_id}",
+          name: self.class.name.demodulize,
+            data: default_data.merge(data || {})
+        }
+      end
+    end
+  end
+end

data/app/models/telephony/events/busy.rb

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+module Telephony
+  module Events
+    class Busy < Ended
+    end
+  end
+end

data/app/models/telephony/events/call_answered.rb

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+module Telephony
+  module Events
+    class CallAnswered < Base
+      self.abstract_class = true
+
+      def publishable?
+        call && call.agent?
+      end
+
+      def agent_messages
+        [
+          {
+            agent: call.agent,
+            data: {
+              owner: agent1 == call.agent
+            }
+          }
+        ]
+      end
+    end
+  end
+end

data/app/models/telephony/events/call_fail.rb

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+module Telephony
+  module Events
+    class CallFail < Ended
+    end
+  end
+end

data/app/models/telephony/events/complete_hold.rb

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+module Telephony
+  module Events
+    class CompleteHold < Base
+      def publishable?
+        call_id.nil?
+      end
+
+      def agent_messages
+        msgs = [
+                 {
+                   agent: agent1
+                 }
+               ]
+
+        if active_agent2
+          msgs << {
+            agent: active_agent2,
+            data: {
+              owner: false
+            }
+          }
+        end
+
+        msgs
+      end
+    end
+  end
+end

data/app/models/telephony/events/complete_one_step_transfer.rb

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+module Telephony
+  module Events
+    class CompleteOneStepTransfer < Base
+      def publishable?
+        true
+      end
+
+      def agent_messages
+        [
+          {
+            agent: agent1
+          }
+        ]
+      end
+    end
+  end
+end

data/app/models/telephony/events/complete_resume.rb

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+module Telephony
+  module Events
+    class CompleteResume < Base
+      def publishable?
+        true
+      end
+
+      def agent_messages
+        msgs = [
+                 {
+                   agent: agent1
+                 }
+               ]
+
+        if active_agent2
+          msgs << {
+            agent: active_agent2,
+            data: {
+              owner: false
+            }
+          }
+        end
+
+        msgs
+      end
+    end
+  end
+end

data/app/models/telephony/events/complete_two_step_transfer.rb

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+module Telephony
+  module Events
+    class CompleteTwoStepTransfer < Transfer
+    end
+  end
+end

data/app/models/telephony/events/conference.rb

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+module Telephony
+  module Events
+    class Conference < CallAnswered
+    end
+  end
+end

data/app/models/telephony/events/connect.rb

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+module Telephony
+  module Events
+    class Connect < Base
+      def publishable?
+        !conversation_state.in?(['one_step_transferring', 'two_step_transferring', 'two_step_transferring_hold']) &&
+          call &&
+          call.agent?
+      end
+
+      def agent_messages
+        [
+          {
+            agent: call.agent,
+            data: {
+              owner: agent1 == call.agent
+            }
+          }
+        ]
+      end
+    end
+  end
+end

data/app/models/telephony/events/customer_left_two_step_transfer.rb

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+module Telephony
+  module Events
+    class CustomerLeftTwoStepTransfer < Transfer
+    end
+  end
+end

data/app/models/telephony/events/dial_agent.rb

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+module Telephony
+  module Events
+    class DialAgent < Base
+    end
+  end
+end

data/app/models/telephony/events/ended.rb

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+module Telephony
+  module Events
+    class Ended < Base
+      self.abstract_class = true
+
+      def publishable?
+        call && call.agent?
+      end
+
+      def agent_messages
+        [
+          {
+            agent: call.agent
+          }
+        ]
+      end
+    end
+  end
+end

data/app/models/telephony/events/enqueue.rb

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+module Telephony
+  module Events
+    class Enqueue < Base
+    end
+  end
+end

data/app/models/telephony/events/fail_one_step_transfer.rb

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+module Telephony
+  module Events
+    class FailOneStepTransfer < Transfer
+      def agent1
+        @agent1 ||= conversation.first_inactive_agent
+      end
+    end
+  end
+end

data/app/models/telephony/events/fail_two_step_transfer.rb

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+module Telephony
+  module Events
+    class FailTwoStepTransfer < Transfer
+    end
+  end
+end

data/app/models/telephony/events/initialize_widget.rb

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+module Telephony
+  module Events
+    class InitializeWidget
+      def id
+        1
+      end
+
+      def republish_only_for(current_agent)
+        PusherEventPublisher.publish channel: "csrs-#{current_agent.csr_id}",
+                                name: self.class.name.demodulize,
+                                data: {}
+      end
+    end
+  end
+end