telephony 1.0.3

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Files changed (365) hide show
  1. checksums.yaml +15 -0
  2. data/README.md +105 -0
  3. data/Rakefile +39 -0
  4. data/app/assets/fonts/telephony/zest-telephony.eot +0 -0
  5. data/app/assets/fonts/telephony/zest-telephony.svg +73 -0
  6. data/app/assets/fonts/telephony/zest-telephony.ttf +0 -0
  7. data/app/assets/fonts/telephony/zest-telephony.woff +0 -0
  8. data/app/assets/images/telephony/backspace.png +0 -0
  9. data/app/assets/images/telephony/icon-spinner.gif +0 -0
  10. data/app/assets/javascripts/telephony/application.js +12 -0
  11. data/app/assets/javascripts/telephony/collections/agents.js +4 -0
  12. data/app/assets/javascripts/telephony/config.js.erb +11 -0
  13. data/app/assets/javascripts/telephony/models/agent.js +103 -0
  14. data/app/assets/javascripts/telephony/models/conversation.js +226 -0
  15. data/app/assets/javascripts/telephony/models/device.js +30 -0
  16. data/app/assets/javascripts/telephony/models/transfer.js +65 -0
  17. data/app/assets/javascripts/telephony/namespace.js +6 -0
  18. data/app/assets/javascripts/telephony/push.js +80 -0
  19. data/app/assets/javascripts/telephony/vendor/backbone.js +1159 -0
  20. data/app/assets/javascripts/telephony/vendor/chosen.jquery.js +1018 -0
  21. data/app/assets/javascripts/telephony/vendor/jquery.form.js +1117 -0
  22. data/app/assets/javascripts/telephony/vendor/pusher.js +1304 -0
  23. data/app/assets/javascripts/telephony/vendor/test_dependencies.js +18 -0
  24. data/app/assets/javascripts/telephony/vendor/underscore.js +839 -0
  25. data/app/assets/javascripts/telephony/views/agents_view.js +69 -0
  26. data/app/assets/javascripts/telephony/views/application_view.js +78 -0
  27. data/app/assets/javascripts/telephony/views/call_queue_view.js +21 -0
  28. data/app/assets/javascripts/telephony/views/conversation_buttons_view.js +15 -0
  29. data/app/assets/javascripts/telephony/views/conversation_view.js +322 -0
  30. data/app/assets/javascripts/telephony/views/status_view.js +36 -0
  31. data/app/assets/javascripts/telephony/views/transfer_view.js +87 -0
  32. data/app/assets/javascripts/telephony/views/twilio_client_view.js +117 -0
  33. data/app/assets/javascripts/telephony/views/widget_view.js +55 -0
  34. data/app/assets/javascripts/telephony/widget.js +5 -0
  35. data/app/assets/javascripts/templates/telephony/agents_view.jst.ejs +8 -0
  36. data/app/assets/javascripts/templates/telephony/call_queue_view.jst.ejs +2 -0
  37. data/app/assets/javascripts/templates/telephony/conversation_buttons_view.jst.ejs +23 -0
  38. data/app/assets/javascripts/templates/telephony/conversation_view.jst.ejs +10 -0
  39. data/app/assets/javascripts/templates/telephony/status_view.jst.ejs +4 -0
  40. data/app/assets/javascripts/templates/telephony/transfer_view.jst.ejs +38 -0
  41. data/app/assets/javascripts/templates/telephony/twilio_client_view.jst.ejs +10 -0
  42. data/app/assets/stylesheets/telephony/font.css +43 -0
  43. data/app/assets/stylesheets/telephony/reset.css.scss +10 -0
  44. data/app/assets/stylesheets/telephony/widget.css.scss +512 -0
  45. data/app/controllers/telephony/agents_controller.rb +46 -0
  46. data/app/controllers/telephony/application_controller.rb +4 -0
  47. data/app/controllers/telephony/call_centers_controller.rb +9 -0
  48. data/app/controllers/telephony/conversations_controller.rb +74 -0
  49. data/app/controllers/telephony/inbound/conversation_queues_controller.rb +21 -0
  50. data/app/controllers/telephony/playable_listeners_controller.rb +43 -0
  51. data/app/controllers/telephony/providers/twilio/application_controller.rb +26 -0
  52. data/app/controllers/telephony/providers/twilio/calls_controller.rb +130 -0
  53. data/app/controllers/telephony/providers/twilio/inbound_calls_controller.rb +54 -0
  54. data/app/controllers/telephony/providers/twilio/musics_controller.rb +12 -0
  55. data/app/controllers/telephony/providers/twilio/voicemails_controller.rb +29 -0
  56. data/app/controllers/telephony/signals/agents/presences_controller.rb +64 -0
  57. data/app/controllers/telephony/transfers_controller.rb +18 -0
  58. data/app/controllers/telephony/twilio_client_controller.rb +37 -0
  59. data/app/controllers/telephony/voicemails_controller.rb +13 -0
  60. data/app/controllers/telephony/widget_controller.rb +10 -0
  61. data/app/helpers/telephony/application_helper.rb +4 -0
  62. data/app/helpers/telephony/calls_helper.rb +13 -0
  63. data/app/models/telephony/agent.rb +186 -0
  64. data/app/models/telephony/agent_state_machine.rb +54 -0
  65. data/app/models/telephony/base.rb +7 -0
  66. data/app/models/telephony/blacklisted_number.rb +5 -0
  67. data/app/models/telephony/call.rb +94 -0
  68. data/app/models/telephony/call_center.rb +26 -0
  69. data/app/models/telephony/call_state_machine.rb +98 -0
  70. data/app/models/telephony/conversation.rb +273 -0
  71. data/app/models/telephony/conversation_state_machine.rb +109 -0
  72. data/app/models/telephony/conversations_presenter.rb +83 -0
  73. data/app/models/telephony/events.rb +6 -0
  74. data/app/models/telephony/events/answer.rb +6 -0
  75. data/app/models/telephony/events/base.rb +118 -0
  76. data/app/models/telephony/events/busy.rb +6 -0
  77. data/app/models/telephony/events/call_answered.rb +22 -0
  78. data/app/models/telephony/events/call_fail.rb +6 -0
  79. data/app/models/telephony/events/complete_hold.rb +28 -0
  80. data/app/models/telephony/events/complete_one_step_transfer.rb +17 -0
  81. data/app/models/telephony/events/complete_resume.rb +28 -0
  82. data/app/models/telephony/events/complete_two_step_transfer.rb +6 -0
  83. data/app/models/telephony/events/conference.rb +6 -0
  84. data/app/models/telephony/events/connect.rb +22 -0
  85. data/app/models/telephony/events/customer_left_two_step_transfer.rb +6 -0
  86. data/app/models/telephony/events/dial_agent.rb +6 -0
  87. data/app/models/telephony/events/ended.rb +19 -0
  88. data/app/models/telephony/events/enqueue.rb +6 -0
  89. data/app/models/telephony/events/fail_one_step_transfer.rb +9 -0
  90. data/app/models/telephony/events/fail_two_step_transfer.rb +6 -0
  91. data/app/models/telephony/events/initialize_widget.rb +15 -0
  92. data/app/models/telephony/events/initiate_hold.rb +6 -0
  93. data/app/models/telephony/events/initiate_one_step_transfer.rb +6 -0
  94. data/app/models/telephony/events/initiate_resume.rb +6 -0
  95. data/app/models/telephony/events/initiate_two_step_transfer.rb +6 -0
  96. data/app/models/telephony/events/leave_two_step_transfer.rb +17 -0
  97. data/app/models/telephony/events/leave_voicemail.rb +22 -0
  98. data/app/models/telephony/events/no_answer.rb +6 -0
  99. data/app/models/telephony/events/play_closed_greeting.rb +6 -0
  100. data/app/models/telephony/events/play_message.rb +6 -0
  101. data/app/models/telephony/events/reject.rb +6 -0
  102. data/app/models/telephony/events/rona.rb +6 -0
  103. data/app/models/telephony/events/start.rb +17 -0
  104. data/app/models/telephony/events/straight_to_voicemail.rb +6 -0
  105. data/app/models/telephony/events/terminate.rb +6 -0
  106. data/app/models/telephony/events/transfer.rb +35 -0
  107. data/app/models/telephony/inbound_conversation_queue.rb +101 -0
  108. data/app/models/telephony/playable.rb +7 -0
  109. data/app/models/telephony/playable_listener.rb +42 -0
  110. data/app/models/telephony/pusher_event_publisher.rb +26 -0
  111. data/app/models/telephony/recording.rb +4 -0
  112. data/app/models/telephony/voicemail.rb +36 -0
  113. data/app/observers/telephony/agent_observer.rb +8 -0
  114. data/app/observers/telephony/call_observer.rb +15 -0
  115. data/app/observers/telephony/conversation_observer.rb +9 -0
  116. data/app/observers/telephony/event_observer.rb +9 -0
  117. data/app/views/layouts/telephony/application.html.erb +14 -0
  118. data/app/views/telephony/providers/twilio/calls/child_detached.builder +5 -0
  119. data/app/views/telephony/providers/twilio/calls/complete_hold.builder +6 -0
  120. data/app/views/telephony/providers/twilio/calls/connect.builder +13 -0
  121. data/app/views/telephony/providers/twilio/calls/dial.builder +14 -0
  122. data/app/views/telephony/providers/twilio/calls/done.builder +5 -0
  123. data/app/views/telephony/providers/twilio/calls/join_conference.builder +7 -0
  124. data/app/views/telephony/providers/twilio/calls/whisper_tone.builder +3 -0
  125. data/app/views/telephony/providers/twilio/inbound_calls/closed_hours.builder +7 -0
  126. data/app/views/telephony/providers/twilio/inbound_calls/create.builder +8 -0
  127. data/app/views/telephony/providers/twilio/inbound_calls/enqueue.builder +8 -0
  128. data/app/views/telephony/providers/twilio/inbound_calls/reject.builder +5 -0
  129. data/app/views/telephony/providers/twilio/inbound_calls/wait_music.builder +5 -0
  130. data/app/views/telephony/providers/twilio/musics/hold.builder +5 -0
  131. data/app/views/telephony/providers/twilio/voicemails/new.builder +6 -0
  132. data/app/views/telephony/twilio_client/index.html.erb +74 -0
  133. data/app/views/telephony/widget/index.erb +3 -0
  134. data/config/cucumber.yml +8 -0
  135. data/config/database.yml +57 -0
  136. data/config/environment.rb +67 -0
  137. data/config/initializers/pusher.rb +21 -0
  138. data/config/initializers/telephony.rb +44 -0
  139. data/config/routes.rb +94 -0
  140. data/config/wopr.yml.example +38 -0
  141. data/db/migrate/20130806213053_bootstrap_db.rb +105 -0
  142. data/db/migrate/20131009204026_create_telephony_blacklisted_numbers.rb +11 -0
  143. data/lib/agent_generator.rb +24 -0
  144. data/lib/tasks/cucumber.rake +65 -0
  145. data/lib/tasks/jasmine.rake +8 -0
  146. data/lib/tasks/telephony_tasks.rake +4 -0
  147. data/lib/telephony.rb +34 -0
  148. data/lib/telephony/concerns/controllers/twilio_request_verifier.rb +39 -0
  149. data/lib/telephony/conversation_data.rb +67 -0
  150. data/lib/telephony/engine.rb +19 -0
  151. data/lib/telephony/error.rb +8 -0
  152. data/lib/telephony/error/agent_on_a_call.rb +2 -0
  153. data/lib/telephony/error/base.rb +3 -0
  154. data/lib/telephony/error/connection.rb +2 -0
  155. data/lib/telephony/error/not_in_progress.rb +2 -0
  156. data/lib/telephony/error/queue_empty.rb +2 -0
  157. data/lib/telephony/helper.rb +11 -0
  158. data/lib/telephony/jobs/agent_offline.rb +28 -0
  159. data/lib/telephony/jobs/pusher_event.rb +21 -0
  160. data/lib/telephony/providers/twilio_provider.rb +162 -0
  161. data/lib/telephony/version.rb +3 -0
  162. data/spec/controllers/telephony/agents_controller_spec.rb +117 -0
  163. data/spec/controllers/telephony/call_centers_controller_spec.rb +25 -0
  164. data/spec/controllers/telephony/conversations_controller_spec.rb +229 -0
  165. data/spec/controllers/telephony/playable_listeners_controller_spec.rb +138 -0
  166. data/spec/controllers/telephony/providers/twilio/calls_controller_spec.rb +33 -0
  167. data/spec/controllers/telephony/providers/twilio/musics_controller_spec.rb +20 -0
  168. data/spec/controllers/telephony/signals/agents/presences_controller_spec.rb +154 -0
  169. data/spec/controllers/telephony/twilio_client_controller_spec.rb +58 -0
  170. data/spec/controllers/telephony/widget_controller_spec.rb +25 -0
  171. data/spec/dummy/Rakefile +7 -0
  172. data/spec/dummy/app/assets/javascripts/application.js +6 -0
  173. data/spec/dummy/app/assets/javascripts/lib/event_logger.js +82 -0
  174. data/spec/dummy/app/assets/javascripts/vendor/backbone.js +1159 -0
  175. data/spec/dummy/app/assets/javascripts/vendor/chosen.jquery.js +1018 -0
  176. data/spec/dummy/app/assets/javascripts/vendor/jquery.form.js +1117 -0
  177. data/spec/dummy/app/assets/javascripts/vendor/underscore.js +839 -0
  178. data/spec/dummy/app/assets/stylesheets/application.css +23 -0
  179. data/spec/dummy/app/controllers/application_controller.rb +3 -0
  180. data/spec/dummy/app/controllers/widget_host_controller.rb +2 -0
  181. data/spec/dummy/app/helpers/application_helper.rb +2 -0
  182. data/spec/dummy/app/views/layouts/application.html.erb +12 -0
  183. data/spec/dummy/app/views/widget_host/index.html.erb +53 -0
  184. data/spec/dummy/config.ru +4 -0
  185. data/spec/dummy/config/application.rb +61 -0
  186. data/spec/dummy/config/boot.rb +10 -0
  187. data/spec/dummy/config/call_centers.yml +35 -0
  188. data/spec/dummy/config/call_centers.yml.example +35 -0
  189. data/spec/dummy/config/database.yml +56 -0
  190. data/spec/dummy/config/environment.rb +5 -0
  191. data/spec/dummy/config/environments/cucumber.rb +39 -0
  192. data/spec/dummy/config/environments/development.rb +39 -0
  193. data/spec/dummy/config/environments/production.rb +67 -0
  194. data/spec/dummy/config/environments/test.rb +39 -0
  195. data/spec/dummy/config/initializers/backtrace_silencers.rb +7 -0
  196. data/spec/dummy/config/initializers/inflections.rb +15 -0
  197. data/spec/dummy/config/initializers/mime_types.rb +5 -0
  198. data/spec/dummy/config/initializers/secret_token.rb +7 -0
  199. data/spec/dummy/config/initializers/session_store.rb +8 -0
  200. data/spec/dummy/config/initializers/wrap_parameters.rb +14 -0
  201. data/spec/dummy/config/locales/en.yml +5 -0
  202. data/spec/dummy/config/pusher.yml +14 -0
  203. data/spec/dummy/config/pusher.yml.example +14 -0
  204. data/spec/dummy/config/routes.rb +5 -0
  205. data/spec/dummy/config/sms_whitelist.json.example +4 -0
  206. data/spec/dummy/config/twilio.yml +57 -0
  207. data/spec/dummy/config/twilio.yml.example +57 -0
  208. data/spec/dummy/db/schema.rb +122 -0
  209. data/spec/dummy/db/seeds.rb +6 -0
  210. data/spec/dummy/log/production.log +156 -0
  211. data/spec/dummy/log/test.log +13812 -0
  212. data/spec/dummy/public/404.html +26 -0
  213. data/spec/dummy/public/422.html +26 -0
  214. data/spec/dummy/public/500.html +25 -0
  215. data/spec/dummy/public/assets/application-628309db7ce8c0abdd91f8f796881599.js +32 -0
  216. data/spec/dummy/public/assets/application-628309db7ce8c0abdd91f8f796881599.js.gz +0 -0
  217. data/spec/dummy/public/assets/application-6c551430f3bdd32ba57c9c41e5f91846.css +24 -0
  218. data/spec/dummy/public/assets/application-6c551430f3bdd32ba57c9c41e5f91846.css.gz +0 -0
  219. data/spec/dummy/public/assets/telephony/backspace-9f5b195e049ed90eb20ecdda6e264b0a.png +0 -0
  220. data/spec/dummy/public/assets/telephony/icon-spinner-ddbae473a70c5425810aeee31d4a8ad7.gif +0 -0
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  223. data/spec/dummy/public/assets/telephony/zest-telephony-e7efdbc60c0a1c8404951bc79c7fb3a8.woff +0 -0
  224. data/spec/dummy/public/assets/telephony/zest-telephony-f34287df626936908408f53a33db9e83.svg +73 -0
  225. data/spec/dummy/public/favicon.ico +0 -0
  226. data/spec/dummy/script/rails +6 -0
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  267. data/spec/dummy/tmp/cache/assets/DDC/400/sprockets%2Fcffd775d018f68ce5dba1ee0d951a994 +0 -0
  268. data/spec/dummy/tmp/cache/assets/DDC/BE0/sprockets%2F2c0a4d4675a61b014aedbbabb3f071fc +0 -0
  269. data/spec/dummy/tmp/cache/assets/E04/640/sprockets%2F3c5ddf2bbefd9d70f1b506b519cf856e +0 -0
  270. data/spec/dummy/tmp/cache/assets/E04/7F0/sprockets%2F35f1b2ff729a5ec21f6dc5f7d6faa67b +0 -0
  271. data/spec/dummy/tmp/cache/assets/E04/890/sprockets%2F2f5173deea6c795b8fdde723bb4b63af +0 -0
  272. data/spec/dummy/tmp/cache/assets/E07/230/sprockets%2Febd4f2dd708879d593aff008ccb75acc +0 -0
  273. data/spec/dummy/tmp/cache/assets/E17/9D0/sprockets%2F8db2b79f6c4eabe7a9ebe7a7898ec066 +0 -0
  274. data/spec/dummy/tmp/cache/assets/E31/F10/sprockets%2Fcebacf56667da1cc2961b59fd922eafb +0 -0
  275. data/spec/factories/agent.rb +26 -0
  276. data/spec/factories/calls.rb +106 -0
  277. data/spec/factories/conversations.rb +171 -0
  278. data/spec/factories/events.rb +250 -0
  279. data/spec/factories/playable_listeners.rb +6 -0
  280. data/spec/factories/recordings.rb +6 -0
  281. data/spec/factories/voicemails.rb +8 -0
  282. data/spec/fixtures/vcr_cassettes/Authenticating_an_online_user.yml +90 -0
  283. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/creates_a_new_call.yml +42 -0
  284. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/creates_a_new_conversation.yml +42 -0
  285. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/returns_the_conversation_as_JSON.yml +42 -0
  286. data/spec/fixtures/vcr_cassettes/Pusher_channel_as_JSON.yml +90 -0
  287. data/spec/fixtures/vcr_cassettes/Pusher_to_publish_the_event.yml +32 -0
  288. data/spec/fixtures/vcr_cassettes/Reloading_the_widget_during_a_call/_create/during_a_call/after_a_failed_transfer/pushes_the_event_for_the_active_call.yml +1110 -0
  289. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/creates_a_new_call.yml +45 -0
  290. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/creates_a_new_conversation.yml +43 -0
  291. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/returns_the_conversation_as_JSON.yml +44 -0
  292. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/allows_the_phone_to_ring_for_60_seconds.yml +42 -0
  293. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/includes_a_status_change_callback_url.yml +42 -0
  294. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/places_a_call.yml +42 -0
  295. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_dial_into_conference/allows_the_phone_to_ring_for_15_seconds.yml +42 -0
  296. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_dial_into_conference/places_a_call_to_redirect_the_participant_to_a_conference.yml +42 -0
  297. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_hangup/by_default/hangs_up_the_call.yml +42 -0
  298. data/spec/fixtures/vcr_cassettes/buying_number_for_an_area_code.yml +42 -0
  299. data/spec/fixtures/vcr_cassettes/returns_success.yml +90 -0
  300. data/spec/javascripts/helpers/jasmine-jquery.js +546 -0
  301. data/spec/javascripts/helpers/mock-ajax.js +207 -0
  302. data/spec/javascripts/support/jasmine.yml +80 -0
  303. data/spec/javascripts/telephony/models/agent_spec.js +40 -0
  304. data/spec/javascripts/telephony/models/conversation_spec.js +515 -0
  305. data/spec/javascripts/telephony/models/device_spec.js +80 -0
  306. data/spec/javascripts/telephony/models/transfer_spec.js +22 -0
  307. data/spec/javascripts/telephony/push_spec.js +427 -0
  308. data/spec/javascripts/telephony/views/agents_view_spec.js +101 -0
  309. data/spec/javascripts/telephony/views/application_view_spec.js +74 -0
  310. data/spec/javascripts/telephony/views/conversation_view_spec.js +626 -0
  311. data/spec/javascripts/telephony/views/status_view_spec.js +30 -0
  312. data/spec/javascripts/telephony/views/transfer_view_spec.js +187 -0
  313. data/spec/javascripts/telephony/views/twilio_client_view_spec.js +77 -0
  314. data/spec/javascripts/telephony/views/widget_view_spec.js +20 -0
  315. data/spec/lib/telephony/concerns/controllers/twilio_request_verifier_spec.rb +77 -0
  316. data/spec/lib/telephony/conversation_data_spec.rb +342 -0
  317. data/spec/lib/telephony/helper_spec.rb +24 -0
  318. data/spec/lib/telephony/jobs/agent_offline_spec.rb +37 -0
  319. data/spec/lib/telephony/jobs/pusher_event_spec.rb +39 -0
  320. data/spec/lib/telephony/providers/twilio_provider_spec.rb +439 -0
  321. data/spec/lib/telephony_spec.rb +104 -0
  322. data/spec/models/telephony/agent_spec.rb +479 -0
  323. data/spec/models/telephony/agent_state_machine_spec.rb +131 -0
  324. data/spec/models/telephony/call_center_spec.rb +32 -0
  325. data/spec/models/telephony/call_spec.rb +597 -0
  326. data/spec/models/telephony/call_state_machine_spec.rb +472 -0
  327. data/spec/models/telephony/conversation_spec.rb +751 -0
  328. data/spec/models/telephony/conversation_state_machine_spec.rb +387 -0
  329. data/spec/models/telephony/conversations_presenter_spec.rb +40 -0
  330. data/spec/models/telephony/event_spec.rb +716 -0
  331. data/spec/models/telephony/inbound_conversation_queue_spec.rb +243 -0
  332. data/spec/models/telephony/playable_listener_spec.rb +43 -0
  333. data/spec/models/telephony/pusher_event_publisher_spec.rb +36 -0
  334. data/spec/models/telephony/recording_spec.rb +6 -0
  335. data/spec/models/telephony/voicemail_spec.rb +96 -0
  336. data/spec/observers/telephony/agent_observer_spec.rb +21 -0
  337. data/spec/observers/telephony/event_observer_spec.rb +19 -0
  338. data/spec/requests/create_conversation_spec.rb +39 -0
  339. data/spec/requests/dequeue_call_spec.rb +42 -0
  340. data/spec/requests/list_conversations_spec.rb +33 -0
  341. data/spec/requests/presences_spec.rb +51 -0
  342. data/spec/requests/providers/twilio/calls/child_answered_spec.rb +24 -0
  343. data/spec/requests/providers/twilio/calls/child_detached_spec.rb +249 -0
  344. data/spec/requests/providers/twilio/calls/dial_spec.rb +132 -0
  345. data/spec/requests/providers/twilio/calls/done_spec.rb +69 -0
  346. data/spec/requests/providers/twilio/calls/join_conference_spec.rb +56 -0
  347. data/spec/requests/providers/twilio/calls/leave_queue_spec.rb +44 -0
  348. data/spec/requests/providers/twilio/calls/parent_answered_spec.rb +59 -0
  349. data/spec/requests/providers/twilio/inbound/connect_dequeued_call_spec.rb +124 -0
  350. data/spec/requests/providers/twilio/inbound/enqueue_inbound_call_spec.rb +108 -0
  351. data/spec/requests/providers/twilio/inbound/enqueued_call_wait_music_spec.rb +13 -0
  352. data/spec/requests/providers/twilio/voicemails/leave_voicemail_spec.rb +78 -0
  353. data/spec/requests/search_conversations_spec.rb +101 -0
  354. data/spec/requests/transfer_spec.rb +65 -0
  355. data/spec/requests/voicemail_api_spec.rb +58 -0
  356. data/spec/spec_helper.rb +27 -0
  357. data/spec/support/factory_girl.rb +5 -0
  358. data/spec/support/matchers/be_complete_hold.rb +20 -0
  359. data/spec/support/matchers/be_whisper_tone.rb +35 -0
  360. data/spec/support/matchers/join_conference.rb +23 -0
  361. data/spec/support/nokogiri.rb +1 -0
  362. data/spec/support/pusher_helper.rb +24 -0
  363. data/spec/support/vcr.rb +12 -0
  364. data/spec/support/webmock.rb +1 -0
  365. metadata +692 -0
@@ -0,0 +1,9 @@
1
+ module Telephony
2
+ class EventObserver < ActiveRecord::Observer
3
+ observe Telephony::Events::Base
4
+
5
+ def after_create(event)
6
+ event.publish
7
+ end
8
+ end
9
+ end
@@ -0,0 +1,14 @@
1
+ <!DOCTYPE html>
2
+ <html>
3
+ <head>
4
+ <title>Telephony</title>
5
+ <%= stylesheet_link_tag "telephony/application", :media => "all" %>
6
+ <%= javascript_include_tag "telephony/application" %>
7
+ <%= csrf_meta_tags %>
8
+ </head>
9
+ <body>
10
+
11
+ <%= yield %>
12
+
13
+ </body>
14
+ </html>
@@ -0,0 +1,5 @@
1
+ xml.instruct!
2
+
3
+ xml.Response do
4
+ xml.Hangup
5
+ end
@@ -0,0 +1,6 @@
1
+ xml.instruct!
2
+
3
+ xml.Response do
4
+ xml.Enqueue 'hold',
5
+ action: leave_queue_providers_twilio_call_path(@call)
6
+ end
@@ -0,0 +1,13 @@
1
+ xml.instruct!
2
+
3
+ xml.Response do
4
+ if @connecting_call.whitelisted_number?
5
+ xml.Dial action: child_detached_providers_twilio_call_path(@call), record: true, callerId: @call.conversation.caller_id do
6
+ xml.tag! twiml_word_for(@connecting_call),
7
+ @connecting_call.number,
8
+ url: child_answered_providers_twilio_call_path(@connecting_call)
9
+ end
10
+ else
11
+ xml.Say 'The number you are trying to call is not whitelisted'
12
+ end
13
+ end
@@ -0,0 +1,14 @@
1
+ xml.instruct!
2
+
3
+ xml.Response do
4
+ if @child_call.whitelisted_number?
5
+ xml.Dial method: 'POST', action: child_detached_providers_twilio_call_path(@call), record: true, timeout: 15 do
6
+ xml.tag! twiml_word_for(@child_call),
7
+ @child_call.number,
8
+ url: child_answered_providers_twilio_call_path(@child_call)
9
+ end
10
+ else
11
+ xml.Say 'The number you are trying to call is not whitelisted'
12
+ end
13
+ end
14
+
@@ -0,0 +1,5 @@
1
+ xml.instruct!
2
+
3
+ xml.Response do
4
+ xml.Say 'the caller on the other line has hung up, and you will now be disconnected from the call'
5
+ end
@@ -0,0 +1,7 @@
1
+ xml.instruct!
2
+
3
+ xml.Response do
4
+ xml.Dial action: done_providers_twilio_call_path(@call), record: @call.recorded? do
5
+ xml.Conference "conference-#{@call.conversation_id}", beep: false
6
+ end
7
+ end
@@ -0,0 +1,3 @@
1
+ xml.instruct!
2
+
3
+ xml.Response
@@ -0,0 +1,7 @@
1
+ xml.instruct!
2
+
3
+ xml.Response do
4
+ @files.each do |file|
5
+ xml.Play file
6
+ end
7
+ end
@@ -0,0 +1,8 @@
1
+ xml.instruct!
2
+
3
+ xml.Response do
4
+ @files.each do |file|
5
+ xml.Play file
6
+ end
7
+ xml.Redirect enqueue_providers_twilio_inbound_call_path(@conversation)
8
+ end
@@ -0,0 +1,8 @@
1
+ xml.instruct!
2
+
3
+ xml.Response do
4
+ xml.Enqueue 'inbound',
5
+ action: leave_queue_providers_twilio_call_path(@call),
6
+ waitUrlMethod: 'GET',
7
+ waitUrl: wait_music_providers_twilio_inbound_calls_path
8
+ end
@@ -0,0 +1,5 @@
1
+ xml.instruct!
2
+
3
+ xml.Response do
4
+ xml.Reject
5
+ end
@@ -0,0 +1,5 @@
1
+ xml.instruct!
2
+
3
+ xml.Response do
4
+ xml.Play Telephony.wait_music, :loop => 0
5
+ end
@@ -0,0 +1,5 @@
1
+ xml.instruct!
2
+
3
+ xml.Response do
4
+ xml.Play Telephony.hold_music, :loop => 0
5
+ end
@@ -0,0 +1,6 @@
1
+ xml.instruct!
2
+
3
+ xml.Response do
4
+ xml.Say "The person at extension #{@child_call.agent.phone_ext} is not available. At the tone, record your message"
5
+ xml.Record action: providers_twilio_call_voicemail_path(@call, csr_id: @child_call.agent.csr_id)
6
+ end
@@ -0,0 +1,74 @@
1
+ <!DOCTYPE html>
2
+ <html>
3
+ <head>
4
+ <script type="text/javascript"
5
+ src="//static.twilio.com/libs/twiliojs/1.1/twilio.min.js"></script>
6
+ <script type="text/javascript"
7
+ src="https://ajax.googleapis.com/ajax/libs/jquery/1.7.2/jquery.min.js">
8
+ </script>
9
+ <link href="//static0.twilio.com/packages/quickstart/client.css"
10
+ type="text/css" rel="stylesheet" />
11
+ <script type="text/javascript">
12
+
13
+ /* Create the Client with a Capability Token */
14
+ Twilio.Device.setup("<%= @token %>", {debug: true});
15
+
16
+ /* Let us know when the client is ready. */
17
+ Twilio.Device.ready(function (device) {
18
+ $("#log").text("Ready");
19
+ $("button#answer").prop('disabled', true);
20
+ $("button#hangup").prop('disabled', true);
21
+ });
22
+
23
+ /* Report any errors on the screen */
24
+ Twilio.Device.error(function (error) {
25
+ $("#log").text("Error: " + error.message);
26
+ });
27
+
28
+ Twilio.Device.connect(function (conn) {
29
+ $("#log").text("Successfully established call");
30
+ });
31
+
32
+ /* Log a message when a call disconnects. */
33
+ Twilio.Device.disconnect(function (conn) {
34
+ $("#log").text("Call ended");
35
+ $("button#answer").prop('disabled', true);
36
+ $("button#hangup").prop('disabled', true);
37
+ });
38
+
39
+ /* Listen for incoming connections */
40
+ Twilio.Device.incoming(function (conn) {
41
+ $("#log").text("Incoming connection from " + conn.parameters.From);
42
+ Twilio.Device.my_connection = conn;
43
+ $("button#answer").prop('disabled', false);
44
+ $("button#hangup").prop('disabled', true);
45
+ });
46
+
47
+ function answer() {
48
+ Twilio.Device.my_connection.accept();
49
+ $("button#answer").prop('disabled', true);
50
+ $("button#hangup").prop('disabled', false);
51
+ }
52
+
53
+ /* A function to end a connection to Twilio. */
54
+ function hangup() {
55
+ Twilio.Device.disconnectAll();
56
+ $("button#answer").prop('disabled', true);
57
+ $("button#hangup").prop('disabled', true);
58
+ }
59
+ </script>
60
+ </head>
61
+ <body>
62
+
63
+ <button id="answer" class="call" onclick="answer();">
64
+ Answer
65
+ </button>
66
+
67
+ <!-- use an onclick action to hang up the call when the user presses
68
+ the button -->
69
+ <button id="hangup" class="hangup" onclick="hangup();">
70
+ Hangup
71
+ </button>
72
+ <div id="log">Loading...</div>
73
+ </body>
74
+ </html>
@@ -0,0 +1,3 @@
1
+ <%= raw({
2
+ path: asset_path('telephony/widget.js')
3
+ }.to_json) %>
@@ -0,0 +1,8 @@
1
+ <%
2
+ rerun = File.file?('rerun.txt') ? IO.read('rerun.txt') : ""
3
+ rerun_opts = rerun.to_s.strip.empty? ? "--format #{ENV['CUCUMBER_FORMAT'] || 'progress'} features" : "--format #{ENV['CUCUMBER_FORMAT'] || 'pretty'} #{rerun}"
4
+ std_opts = "--format #{ENV['CUCUMBER_FORMAT'] || 'pretty'} --strict --tags ~@wip"
5
+ %>
6
+ default: <%= std_opts %> features
7
+ wip: --tags @wip:3 --wip features
8
+ rerun: <%= rerun_opts %> --format rerun --out rerun.txt --strict --tags ~@wip
@@ -0,0 +1,57 @@
1
+ telephony_production:
2
+ adapter: mysql2
3
+ encoding: utf8
4
+ reconnect: false
5
+ database: telephony_development
6
+ pool: 5
7
+ username: root
8
+ password:
9
+
10
+ telephony_development:
11
+ adapter: mysql2
12
+ encoding: utf8
13
+ reconnect: false
14
+ database: telephony_development
15
+ pool: 5
16
+ username: root
17
+ password:
18
+
19
+ telephony_test: &TEST
20
+ adapter: mysql2
21
+ encoding: utf8
22
+ reconnect: false
23
+ database: telephony_test
24
+ pool: 5
25
+ username: root
26
+ password:
27
+
28
+ cucumber: *TEST
29
+ telephony_cucumber: *TEST
30
+
31
+ production:
32
+ adapter: mysql2
33
+ encoding: utf8
34
+ reconnect: false
35
+ database: telephony_development
36
+ pool: 5
37
+ username: root
38
+ password:
39
+
40
+ development:
41
+ adapter: mysql2
42
+ encoding: utf8
43
+ reconnect: false
44
+ database: telephony_development
45
+ pool: 5
46
+ username: root
47
+ password:
48
+
49
+ test: &DUMMY_TEST
50
+ adapter: mysql2
51
+ encoding: utf8
52
+ reconnect: false
53
+ database: telephony_test
54
+ pool: 5
55
+ username: root
56
+ password:
57
+
@@ -0,0 +1,67 @@
1
+ Hriphone::Application.configure do
2
+ # Settings specified here will take precedence over those in config/application.rb
3
+
4
+ # Code is not reloaded between requests
5
+ config.cache_classes = true
6
+
7
+ # Full error reports are disabled and caching is turned on
8
+ config.consider_all_requests_local = false
9
+ config.action_controller.perform_caching = true
10
+
11
+ # Disable Rails's static asset server (Apache or nginx will already do this)
12
+ config.serve_static_assets = false
13
+
14
+ # Compress JavaScripts and CSS
15
+ config.assets.compress = true
16
+
17
+ # Don't fallback to assets pipeline if a precompiled asset is missed
18
+ config.assets.initialize_on_precompile = false
19
+ config.assets.compile = false
20
+
21
+ # Generate digests for assets URLs
22
+ config.assets.digest = true
23
+
24
+ # Defaults to nil and saved in location specified by config.assets.prefix
25
+ # config.assets.manifest = YOUR_PATH
26
+
27
+ # Specifies the header that your server uses for sending files
28
+ # config.action_dispatch.x_sendfile_header = "X-Sendfile" # for apache
29
+ # config.action_dispatch.x_sendfile_header = 'X-Accel-Redirect' # for nginx
30
+
31
+ # Force all access to the app over SSL, use Strict-Transport-Security, and use secure cookies.
32
+ # config.force_ssl = true
33
+
34
+ # See everything in the log (default is :info)
35
+ # config.log_level = :debug
36
+
37
+ # Prepend all log lines with the following tags
38
+ # config.log_tags = [ :subdomain, :uuid ]
39
+
40
+ # Use a different logger for distributed setups
41
+ # config.logger = ActiveSupport::TaggedLogging.new(SyslogLogger.new)
42
+
43
+ # Use a different cache store in production
44
+ config.cache_store = :memory_store
45
+
46
+ # Enable serving of images, stylesheets, and JavaScripts from an asset server
47
+ # config.action_controller.asset_host = "http://assets.example.com"
48
+
49
+ # Precompile additional assets (application.js, application.css, and all non-JS/CSS are already added)
50
+ # config.assets.precompile += %w( search.js )
51
+
52
+ # Disable delivery errors, bad email addresses will be ignored
53
+ # config.action_mailer.raise_delivery_errors = false
54
+
55
+ # Enable threaded mode
56
+ # config.threadsafe!
57
+
58
+ # Enable locale fallbacks for I18n (makes lookups for any locale fall back to
59
+ # the I18n.default_locale when a translation can not be found)
60
+ config.i18n.fallbacks = true
61
+
62
+ # Send deprecation notices to registered listeners
63
+ config.active_support.deprecation = :notify
64
+
65
+ # Log the query plan for queries taking more than this (works
66
+ # with SQLite, MySQL, and PostgreSQL)
67
+ # config.active_record.auto_explain_threshold_in_seconds = 0.5
@@ -0,0 +1,21 @@
1
+ require 'pusher'
2
+
3
+ unless defined?(PUSHER_CONFIG) && PUSHER_CONFIG
4
+ filename = 'config/pusher.yml'
5
+ if File.exists? Rails.root.join(filename)
6
+ pusher_configs = YAML.load_file Rails.root.join(filename)
7
+ PUSHER_CONFIG = pusher_configs[Rails.env]
8
+ else
9
+ PUSHER_CONFIG = nil
10
+ end
11
+ end
12
+
13
+ if PUSHER_CONFIG
14
+ Pusher.app_id = PUSHER_CONFIG["app_id"]
15
+ Pusher.key = PUSHER_CONFIG["app_key"]
16
+ Pusher.secret = PUSHER_CONFIG["secret"]
17
+ else
18
+ Rails.logger.warn "Telephony will not work. #{filename} does not include config for RAILS_ENV=#{Rails.env}"
19
+ end
20
+
21
+
@@ -0,0 +1,44 @@
1
+ # Placeholder for delayed job.
2
+ Telephony::DELAYED_JOB = Class.new unless defined?(Telephony::DELAYED_JOB)
3
+
4
+ # Placeholder for business open hours
5
+ Telephony::OFFICE_HOURS = Class.new do
6
+ def self.open?
7
+ case Time.now.utc.hour
8
+ when 11..23 then true
9
+ else false
10
+ end
11
+ end
12
+
13
+ def self.open_hours_audio_files(params)
14
+ out = ["http://hriphones.com/StayOn.mp3"]
15
+ out.unshift "http://hriphones.com/StayOn.mp3" if params[:play_zestcash_transition].present?
16
+ out
17
+ end
18
+
19
+ def self.closed_hours_audio_files(params)
20
+ ["http://hriphones.com/Closed.mp3"]
21
+ end
22
+ end unless defined?(Telephony::OFFICE_HOURS)
23
+
24
+ Telephony::CallCenter.load Rails.env.to_s, Rails.root.to_s + '/config/call_centers.yml'
25
+
26
+ unless defined?(TWILIO_CONFIG)
27
+ filename = 'config/twilio.yml'
28
+ if File.exists? Rails.root.join(filename)
29
+ twilio_configs = YAML.load_file Rails.root.join(filename)
30
+ TWILIO_CONFIG = twilio_configs[Rails.env]
31
+ else
32
+ TWILIO_CONFIG = nil
33
+ end
34
+ end
35
+
36
+ if TWILIO_CONFIG
37
+ TWILIO_CONFIG.to_options!
38
+
39
+ Telephony.provider = Telephony::Providers::TwilioProvider.new TWILIO_CONFIG
40
+ Telephony.hold_music = TWILIO_CONFIG[:hold_music]
41
+ Telephony.wait_music = TWILIO_CONFIG[:wait_music]
42
+ else
43
+ Rails.logger.warn "#{filename} does not include config for RAILS_ENV=#{Rails.env}"
44
+ end
data/config/routes.rb ADDED
@@ -0,0 +1,94 @@
1
+ Telephony::Engine.routes.draw do
2
+ namespace :providers do
3
+ namespace :twilio do
4
+ resources :calls do
5
+ member do
6
+ post :connect
7
+ post :child_answered
8
+ post :child_detached
9
+ post :dial
10
+ post :join_conference
11
+ post :done
12
+ post :complete_hold
13
+ post :leave_queue
14
+ end
15
+
16
+ resource :voicemail
17
+ end
18
+
19
+ resources :musics do
20
+ collection do
21
+ get "hold"
22
+ end
23
+ end
24
+
25
+ resources :inbound_calls, only: :create do
26
+ collection do
27
+ get :wait_music
28
+ post :connect
29
+ end
30
+
31
+ member do
32
+ post :enqueue
33
+ end
34
+ end
35
+ end
36
+ end
37
+
38
+ namespace :signals do
39
+ namespace :agents do
40
+ resources :presences, only: :create do
41
+ collection do
42
+ post :authenticate
43
+ end
44
+ end
45
+ end
46
+ end
47
+
48
+ resources :voicemails
49
+
50
+ resources :conversations do
51
+ collection do
52
+ get :counts
53
+ get :search
54
+ end
55
+
56
+ member do
57
+ post :hold
58
+ post :resume
59
+ end
60
+
61
+ resources :transfers, only: :create
62
+ end
63
+
64
+ resources :playable_listeners, only: [:create, :index] do
65
+ collection do
66
+ get :recent
67
+ end
68
+ end
69
+
70
+ namespace :inbound do
71
+ delete '/front' => 'conversation_queues#front'
72
+ end
73
+
74
+ resources :agents, only: [:index, :update] do
75
+ collection do
76
+ get "/show_by_csr_id/:csr_id" => "agents#show_by_csr_id"
77
+ end
78
+
79
+ member do
80
+ put :status
81
+ post :terminate_active_call
82
+ end
83
+ end
84
+
85
+ resources :widget, only: :index
86
+
87
+ resources :twilio_client, only: :index do
88
+ collection do
89
+ get :token
90
+ end
91
+ end
92
+
93
+ resources :call_centers, only: :index
94
+ end