RubyGems - telephony - Versions diffs - 1.0.3 - Mend

telephony 1.0.3

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Files changed (365) hide show

data/app/observers/telephony/event_observer.rb ADDED Viewed

@@ -0,0 +1,9 @@
+module Telephony
+  class EventObserver < ActiveRecord::Observer
+    observe Telephony::Events::Base
+    def after_create(event)
+      event.publish
+    end
+  end
+end

data/app/views/layouts/telephony/application.html.erb ADDED Viewed

@@ -0,0 +1,14 @@
+<!DOCTYPE html>
+<html>
+<head>
+  <title>Telephony</title>
+  <%= stylesheet_link_tag    "telephony/application", :media => "all" %>
+  <%= javascript_include_tag "telephony/application" %>
+  <%= csrf_meta_tags %>
+</head>
+<body>
+<%= yield %>
+</body>
+</html>

data/app/views/telephony/providers/twilio/calls/child_detached.builder ADDED Viewed

@@ -0,0 +1,5 @@
+xml.instruct!
+xml.Response do
+  xml.Hangup
+end

data/app/views/telephony/providers/twilio/calls/complete_hold.builder ADDED Viewed

@@ -0,0 +1,6 @@
+xml.instruct!
+xml.Response do
+  xml.Enqueue 'hold',
+    action: leave_queue_providers_twilio_call_path(@call)
+end

data/app/views/telephony/providers/twilio/calls/connect.builder ADDED Viewed

@@ -0,0 +1,13 @@
+xml.instruct!
+xml.Response do
+  if @connecting_call.whitelisted_number?
+    xml.Dial action: child_detached_providers_twilio_call_path(@call), record: true, callerId: @call.conversation.caller_id do
+      xml.tag! twiml_word_for(@connecting_call),
+        @connecting_call.number,
+        url: child_answered_providers_twilio_call_path(@connecting_call)
+    end
+  else
+    xml.Say 'The number you are trying to call is not whitelisted'
+  end
+end

data/app/views/telephony/providers/twilio/calls/dial.builder ADDED Viewed

@@ -0,0 +1,14 @@
+xml.instruct!
+xml.Response do
+  if @child_call.whitelisted_number?
+    xml.Dial method: 'POST', action: child_detached_providers_twilio_call_path(@call), record: true, timeout: 15 do
+      xml.tag! twiml_word_for(@child_call),
+        @child_call.number,
+        url: child_answered_providers_twilio_call_path(@child_call)
+    end
+  else
+    xml.Say 'The number you are trying to call is not whitelisted'
+  end
+end

data/app/views/telephony/providers/twilio/calls/done.builder ADDED Viewed

@@ -0,0 +1,5 @@
+xml.instruct!
+xml.Response do
+  xml.Say 'the caller on the other line has hung up, and you will now be disconnected from the call'
+end

data/app/views/telephony/providers/twilio/calls/join_conference.builder ADDED Viewed

@@ -0,0 +1,7 @@
+xml.instruct!
+xml.Response do
+  xml.Dial action: done_providers_twilio_call_path(@call), record: @call.recorded? do
+    xml.Conference "conference-#{@call.conversation_id}", beep: false
+  end
+end

data/app/views/telephony/providers/twilio/calls/whisper_tone.builder ADDED Viewed

@@ -0,0 +1,3 @@
+xml.instruct!
+xml.Response

data/app/views/telephony/providers/twilio/inbound_calls/closed_hours.builder ADDED Viewed

@@ -0,0 +1,7 @@
+xml.instruct!
+xml.Response do
+  @files.each do |file|
+    xml.Play file
+  end
+end

data/app/views/telephony/providers/twilio/inbound_calls/create.builder ADDED Viewed

@@ -0,0 +1,8 @@
+xml.instruct!
+xml.Response do
+  @files.each do |file|
+    xml.Play file
+  end
+  xml.Redirect enqueue_providers_twilio_inbound_call_path(@conversation)
+end

data/app/views/telephony/providers/twilio/inbound_calls/enqueue.builder ADDED Viewed

@@ -0,0 +1,8 @@
+xml.instruct!
+xml.Response do
+  xml.Enqueue 'inbound',
+              action: leave_queue_providers_twilio_call_path(@call),
+              waitUrlMethod: 'GET',
+              waitUrl: wait_music_providers_twilio_inbound_calls_path
+end

data/app/views/telephony/providers/twilio/inbound_calls/reject.builder ADDED Viewed

@@ -0,0 +1,5 @@
+xml.instruct!
+xml.Response do
+  xml.Reject
+end

data/app/views/telephony/providers/twilio/inbound_calls/wait_music.builder ADDED Viewed

@@ -0,0 +1,5 @@
+xml.instruct!
+xml.Response do
+  xml.Play Telephony.wait_music, :loop => 0
+end

data/app/views/telephony/providers/twilio/musics/hold.builder ADDED Viewed

@@ -0,0 +1,5 @@
+xml.instruct!
+xml.Response do
+  xml.Play Telephony.hold_music, :loop => 0
+end

data/app/views/telephony/providers/twilio/voicemails/new.builder ADDED Viewed

@@ -0,0 +1,6 @@
+xml.instruct!
+xml.Response do
+  xml.Say "The person at extension #{@child_call.agent.phone_ext} is not available.  At the tone, record your message"
+  xml.Record action: providers_twilio_call_voicemail_path(@call, csr_id: @child_call.agent.csr_id)
+end

data/app/views/telephony/twilio_client/index.html.erb ADDED Viewed

@@ -0,0 +1,74 @@
+<!DOCTYPE html>
+<html>
+  <head>
+    <script type="text/javascript"
+      src="//static.twilio.com/libs/twiliojs/1.1/twilio.min.js"></script>
+    <script type="text/javascript"
+      src="https://ajax.googleapis.com/ajax/libs/jquery/1.7.2/jquery.min.js">
+    </script>
+    <link href="//static0.twilio.com/packages/quickstart/client.css"
+      type="text/css" rel="stylesheet" />
+    <script type="text/javascript">
+    /* Create the Client with a Capability Token */
+    Twilio.Device.setup("<%= @token %>", {debug: true});
+    /* Let us know when the client is ready. */
+    Twilio.Device.ready(function (device) {
+        $("#log").text("Ready");
+        $("button#answer").prop('disabled', true);
+        $("button#hangup").prop('disabled', true);
+    });
+    /* Report any errors on the screen */
+    Twilio.Device.error(function (error) {
+        $("#log").text("Error: " + error.message);
+    });
+    Twilio.Device.connect(function (conn) {
+        $("#log").text("Successfully established call");
+    });
+    /* Log a message when a call disconnects. */
+    Twilio.Device.disconnect(function (conn) {
+        $("#log").text("Call ended");
+        $("button#answer").prop('disabled', true);
+        $("button#hangup").prop('disabled', true);
+    });
+    /* Listen for incoming connections */
+    Twilio.Device.incoming(function (conn) {
+        $("#log").text("Incoming connection from " + conn.parameters.From);
+        Twilio.Device.my_connection = conn;
+        $("button#answer").prop('disabled', false);
+        $("button#hangup").prop('disabled', true);
+    });
+    function answer() {
+        Twilio.Device.my_connection.accept();
+        $("button#answer").prop('disabled', true);
+        $("button#hangup").prop('disabled', false);
+    }
+    /* A function to end a connection to Twilio. */
+    function hangup() {
+        Twilio.Device.disconnectAll();
+        $("button#answer").prop('disabled', true);
+        $("button#hangup").prop('disabled', true);
+    }
+    </script>
+  </head>
+  <body>
+    <button id="answer" class="call" onclick="answer();">
+      Answer
+    </button>
+    <!-- use an onclick action to hang up the call when the user presses
+    the button -->
+    <button id="hangup" class="hangup" onclick="hangup();">
+        Hangup
+    </button>
+    <div id="log">Loading...</div>
+  </body>
+</html>

data/app/views/telephony/widget/index.erb ADDED Viewed

@@ -0,0 +1,3 @@
+<%= raw({
+ path: asset_path('telephony/widget.js')
+}.to_json) %>

data/config/cucumber.yml ADDED Viewed

@@ -0,0 +1,8 @@
+<%
+rerun = File.file?('rerun.txt') ? IO.read('rerun.txt') : ""
+rerun_opts = rerun.to_s.strip.empty? ? "--format #{ENV['CUCUMBER_FORMAT'] || 'progress'} features" : "--format #{ENV['CUCUMBER_FORMAT'] || 'pretty'} #{rerun}"
+std_opts = "--format #{ENV['CUCUMBER_FORMAT'] || 'pretty'} --strict --tags ~@wip"
+%>
+default: <%= std_opts %> features
+wip: --tags @wip:3 --wip features
+rerun: <%= rerun_opts %> --format rerun --out rerun.txt --strict --tags ~@wip

data/config/database.yml ADDED Viewed

@@ -0,0 +1,57 @@
+telephony_production:
+  adapter: mysql2
+  encoding: utf8
+  reconnect: false
+  database: telephony_development
+  pool: 5
+  username: root
+  password:
+telephony_development:
+  adapter: mysql2
+  encoding: utf8
+  reconnect: false
+  database: telephony_development
+  pool: 5
+  username: root
+  password:
+telephony_test: &TEST
+  adapter: mysql2
+  encoding: utf8
+  reconnect: false
+  database: telephony_test
+  pool: 5
+  username: root
+  password:
+cucumber: *TEST
+telephony_cucumber: *TEST
+production:
+  adapter: mysql2
+  encoding: utf8
+  reconnect: false
+  database: telephony_development
+  pool: 5
+  username: root
+  password:
+development:
+  adapter: mysql2
+  encoding: utf8
+  reconnect: false
+  database: telephony_development
+  pool: 5
+  username: root
+  password:
+test: &DUMMY_TEST
+  adapter: mysql2
+  encoding: utf8
+  reconnect: false
+  database: telephony_test
+  pool: 5
+  username: root
+  password:

data/config/environment.rb ADDED Viewed

@@ -0,0 +1,67 @@
+Hriphone::Application.configure do
+  # Settings specified here will take precedence over those in config/application.rb
+  # Code is not reloaded between requests
+  config.cache_classes = true
+  # Full error reports are disabled and caching is turned on
+  config.consider_all_requests_local       = false
+  config.action_controller.perform_caching = true
+  # Disable Rails's static asset server (Apache or nginx will already do this)
+  config.serve_static_assets = false
+  # Compress JavaScripts and CSS
+  config.assets.compress = true
+  # Don't fallback to assets pipeline if a precompiled asset is missed
+  config.assets.initialize_on_precompile = false
+  config.assets.compile = false
+  # Generate digests for assets URLs
+  config.assets.digest = true
+  # Defaults to nil and saved in location specified by config.assets.prefix
+  # config.assets.manifest = YOUR_PATH
+  # Specifies the header that your server uses for sending files
+  # config.action_dispatch.x_sendfile_header = "X-Sendfile" # for apache
+  # config.action_dispatch.x_sendfile_header = 'X-Accel-Redirect' # for nginx
+  # Force all access to the app over SSL, use Strict-Transport-Security, and use secure cookies.
+  # config.force_ssl = true
+  # See everything in the log (default is :info)
+  # config.log_level = :debug
+  # Prepend all log lines with the following tags
+  # config.log_tags = [ :subdomain, :uuid ]
+  # Use a different logger for distributed setups
+  # config.logger = ActiveSupport::TaggedLogging.new(SyslogLogger.new)
+  # Use a different cache store in production
+  config.cache_store = :memory_store
+  # Enable serving of images, stylesheets, and JavaScripts from an asset server
+  # config.action_controller.asset_host = "http://assets.example.com"
+  # Precompile additional assets (application.js, application.css, and all non-JS/CSS are already added)
+  # config.assets.precompile += %w( search.js )
+  # Disable delivery errors, bad email addresses will be ignored
+  # config.action_mailer.raise_delivery_errors = false
+  # Enable threaded mode
+  # config.threadsafe!
+  # Enable locale fallbacks for I18n (makes lookups for any locale fall back to
+  # the I18n.default_locale when a translation can not be found)
+  config.i18n.fallbacks = true
+  # Send deprecation notices to registered listeners
+  config.active_support.deprecation = :notify
+  # Log the query plan for queries taking more than this (works
+  # with SQLite, MySQL, and PostgreSQL)
+  # config.active_record.auto_explain_threshold_in_seconds = 0.5

data/config/initializers/pusher.rb ADDED Viewed

@@ -0,0 +1,21 @@
+require 'pusher'
+unless defined?(PUSHER_CONFIG) && PUSHER_CONFIG
+  filename = 'config/pusher.yml'
+  if File.exists? Rails.root.join(filename)
+    pusher_configs = YAML.load_file Rails.root.join(filename)
+    PUSHER_CONFIG = pusher_configs[Rails.env]
+  else
+    PUSHER_CONFIG = nil
+  end
+end
+if PUSHER_CONFIG
+  Pusher.app_id = PUSHER_CONFIG["app_id"]
+  Pusher.key = PUSHER_CONFIG["app_key"]
+  Pusher.secret = PUSHER_CONFIG["secret"]
+else
+  Rails.logger.warn "Telephony will not work. #{filename} does not include config for RAILS_ENV=#{Rails.env}"
+end

data/config/initializers/telephony.rb ADDED Viewed

@@ -0,0 +1,44 @@
+# Placeholder for delayed job.
+Telephony::DELAYED_JOB = Class.new unless defined?(Telephony::DELAYED_JOB)
+# Placeholder for business open hours
+Telephony::OFFICE_HOURS = Class.new do
+  def self.open?
+    case Time.now.utc.hour
+      when 11..23 then true
+      else false
+    end
+  end
+  def self.open_hours_audio_files(params)
+    out = ["http://hriphones.com/StayOn.mp3"]
+    out.unshift "http://hriphones.com/StayOn.mp3" if params[:play_zestcash_transition].present?
+    out
+  end
+  def self.closed_hours_audio_files(params)
+    ["http://hriphones.com/Closed.mp3"]
+  end
+end unless defined?(Telephony::OFFICE_HOURS)
+Telephony::CallCenter.load Rails.env.to_s, Rails.root.to_s + '/config/call_centers.yml'
+unless defined?(TWILIO_CONFIG)
+  filename = 'config/twilio.yml'
+  if File.exists? Rails.root.join(filename)
+    twilio_configs = YAML.load_file Rails.root.join(filename)
+    TWILIO_CONFIG = twilio_configs[Rails.env]
+  else
+    TWILIO_CONFIG = nil
+  end
+end
+if TWILIO_CONFIG
+  TWILIO_CONFIG.to_options!
+  Telephony.provider = Telephony::Providers::TwilioProvider.new TWILIO_CONFIG
+  Telephony.hold_music = TWILIO_CONFIG[:hold_music]
+  Telephony.wait_music = TWILIO_CONFIG[:wait_music]
+else
+  Rails.logger.warn "#{filename} does not include config for RAILS_ENV=#{Rails.env}"
+end

data/config/routes.rb ADDED Viewed

@@ -0,0 +1,94 @@
+Telephony::Engine.routes.draw do
+  namespace :providers do
+    namespace :twilio do
+      resources :calls do
+        member do
+          post :connect
+          post :child_answered
+          post :child_detached
+          post :dial
+          post :join_conference
+          post :done
+          post :complete_hold
+          post :leave_queue
+        end
+        resource :voicemail
+      end
+      resources :musics do
+        collection do
+          get "hold"
+        end
+      end
+      resources :inbound_calls, only: :create do
+        collection do
+          get  :wait_music
+          post :connect
+        end
+        member do
+          post :enqueue
+        end
+      end
+    end
+  end
+  namespace :signals do
+    namespace :agents do
+      resources :presences, only: :create do
+        collection do
+          post :authenticate
+        end
+      end
+    end
+  end
+  resources :voicemails
+  resources :conversations do
+    collection do
+      get :counts
+      get :search
+    end
+    member do
+      post :hold
+      post :resume
+    end
+    resources :transfers, only: :create
+  end
+  resources :playable_listeners, only: [:create, :index] do
+    collection do
+      get :recent
+    end
+  end
+  namespace :inbound do
+    delete '/front' => 'conversation_queues#front'
+  end
+  resources :agents, only: [:index, :update] do
+    collection do
+      get "/show_by_csr_id/:csr_id" => "agents#show_by_csr_id"
+    end
+    member do
+      put  :status
+      post :terminate_active_call
+    end
+  end
+  resources :widget, only: :index
+  resources :twilio_client, only: :index do
+    collection do
+      get :token
+    end
+  end
+  resources :call_centers, only: :index
+end