telephony 1.0.3

data/app/models/telephony/events/initiate_hold.rb

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+module Telephony
+  module Events
+    class InitiateHold < Base
+    end
+  end
+end

data/app/models/telephony/events/initiate_one_step_transfer.rb

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+module Telephony
+  module Events
+    class InitiateOneStepTransfer < Transfer
+    end
+  end
+end

data/app/models/telephony/events/initiate_resume.rb

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+module Telephony
+  module Events
+    class InitiateResume < Base
+    end
+  end
+end

data/app/models/telephony/events/initiate_two_step_transfer.rb

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+module Telephony
+  module Events
+    class InitiateTwoStepTransfer < Transfer
+    end
+  end
+end

data/app/models/telephony/events/leave_two_step_transfer.rb

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+module Telephony
+  module Events
+    class LeaveTwoStepTransfer < Base
+      def publishable?
+        true
+      end
+
+      def agent_messages
+        [
+          {
+            agent: agent1
+          }
+        ]
+      end
+    end
+  end
+end

data/app/models/telephony/events/leave_voicemail.rb

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+module Telephony
+  module Events
+    class LeaveVoicemail < Base
+      def publishable?
+        true
+      end
+
+      def agent_messages
+        [
+          {
+            agent: agent1,
+            data: {
+              agent_name: agent2.name,
+              agent_ext: agent2.phone_ext,
+              agent_type: agent2.csr_type
+            }
+          }
+        ]
+      end
+    end
+  end
+end

data/app/models/telephony/events/no_answer.rb

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+module Telephony
+  module Events
+    class NoAnswer < Ended
+    end
+  end
+end

data/app/models/telephony/events/play_closed_greeting.rb

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+module Telephony
+  module Events
+    class PlayClosedGreeting < Base
+    end
+  end
+end

data/app/models/telephony/events/play_message.rb

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+module Telephony
+  module Events
+    class PlayMessage < Base
+    end
+  end
+end

data/app/models/telephony/events/reject.rb

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+module Telephony
+  module Events
+    class Reject < Base
+    end
+  end
+end

data/app/models/telephony/events/rona.rb

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+module Telephony
+  module Events
+    class Rona < Base
+    end
+  end
+end

data/app/models/telephony/events/start.rb

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+module Telephony
+  module Events
+    class Start < Base
+      def publishable?
+        true
+      end
+
+      def agent_messages
+        [
+          {
+            agent: agent1
+          }
+        ]
+      end
+    end
+  end
+end

data/app/models/telephony/events/straight_to_voicemail.rb

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+module Telephony
+  module Events
+    class StraightToVoicemail < Base
+    end
+  end
+end

data/app/models/telephony/events/terminate.rb

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+module Telephony
+  module Events
+    class Terminate < Ended
+    end
+  end
+end

data/app/models/telephony/events/transfer.rb

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+module Telephony
+  module Events
+    class Transfer < Base
+      self.abstract_class = true
+
+      def publishable?
+        true
+      end
+
+      def agent_messages
+        [
+          {
+            agent: agent1,
+            data: {
+              transferrer: true,
+              agent_name: agent2.name,
+              agent_ext: agent2.phone_ext,
+              agent_type: agent2.csr_type
+            }
+          },
+          {
+            agent: agent2,
+            data: {
+              transferrer: false,
+              agent_name: agent1.name,
+              agent_ext: agent1.phone_ext,
+              agent_type: agent1.csr_type,
+              owner: false
+            }
+          }
+        ]
+      end
+    end
+  end
+end

data/app/models/telephony/inbound_conversation_queue.rb

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+module Telephony
+  class InboundConversationQueue
+    def self.play_message(args)
+      Conversation.transaction do
+        conversation = Conversation.create_inbound! number: args[:To], caller_id: args[:To]
+        conversation.play_message!
+        customer_leg = conversation.calls.create! number: args[:From], sid: args[:CallSid]
+        customer_leg.connect!
+        customer_leg.answer!
+        conversation
+      end
+    end
+
+    def self.play_closed_greeting(args)
+      Conversation.transaction do
+        conversation = Conversation.create_inbound! number: args[:To], caller_id: args[:To]
+        conversation.play_closed_greeting!
+        customer_leg = conversation.calls.create! number: args[:From], sid: args[:CallSid]
+        customer_leg.terminate!
+        conversation
+      end
+    end
+
+    def self.reject(args)
+      Conversation.transaction do
+        conversation = Conversation.create_inbound! number: args[:To], caller_id: args[:To]
+        customer_leg = conversation.calls.create! number: args[:From], sid: args[:CallSid]
+        customer_leg.reject!
+        conversation
+      end
+    end
+
+    def self.dequeue(csr_id)
+      with_agent_on_a_call(csr_id) do |agent|
+        begin
+          conversation = oldest_queued_conversation
+
+          if conversation
+            agent_call = conversation.calls.create! number: agent.phone_number, agent: agent
+            agent_call.connect!
+
+            conversation.customer.redirect_to_inbound_connect csr_id
+
+            pop_url = Telephony.pop_url_finder &&
+                      Telephony.pop_url_finder.find(conversation.customer.sanitized_number)
+
+            {
+              id: conversation.id,
+              customer_number: conversation.customer.number,
+              pop_url: pop_url
+            }
+          else
+            raise Telephony::Error::QueueEmpty.new
+          end
+        rescue Telephony::Error::NotInProgress
+          agent_call.destroy
+          conversation.customer.terminate!
+          retry
+        end
+      end
+    end
+
+    def self.oldest_queued_conversation
+      Conversation.transaction do
+        conversation = Conversation
+          .where(state: 'enqueued')
+          .order(:created_at)
+          .lock(true)
+          .first
+
+        conversation.connect! if conversation
+        conversation
+      end
+    end
+
+    private
+
+    def self.with_agent_on_a_call csr_id
+      old_status = ''
+      agent = nil
+
+      Agent.transaction do
+        agent = Agent.find_by_csr_id(csr_id, lock: true)
+
+        if agent.on_a_call?
+          raise Telephony::Error::AgentOnACall.new
+        else
+          old_status = agent.status
+          agent.on_a_call
+        end
+
+        begin
+          yield agent
+        rescue => error
+          agent.fire_events old_status
+          raise error
+        end
+      end
+    end
+  end
+end

data/app/models/telephony/playable.rb

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+module Telephony
+  class Playable < Base
+    attr_accessible :start_time, :url, :duration
+
+    belongs_to :call
+  end
+end

data/app/models/telephony/playable_listener.rb

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+module Telephony
+  class PlayableListener < Base
+    attr_accessible :playable_id, :csr_id
+    validates :playable_id, presence: true
+    validates :csr_id, presence: true
+
+    def self.filter params
+      listeners = self
+
+      if params[:playable_id]
+        listeners = listeners.where({ playable_id: params[:playable_id] })
+      end
+
+      if params[:csr_id]
+        listeners = listeners.where({ csr_id: params[:csr_id] })
+      end
+
+      listeners
+        .order("created_at DESC")
+        .page(params[:page])
+        .per(params[:per])
+    end
+
+    def self.recent params
+      find_by_sql [<<-EOS, params[:playable_ids]]
+        SELECT *
+        FROM (SELECT *
+              FROM telephony_playable_listeners
+              WHERE playable_id IN (?)
+              ORDER BY created_at DESC) AS playable_listeners
+        GROUP BY playable_listeners.playable_id
+      EOS
+    end
+
+    def self.register params
+      create({
+        playable_id: params[:playable_id],
+        csr_id: params[:csr_id]
+      })
+    end
+  end
+end

data/app/models/telephony/pusher_event_publisher.rb

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+module Telephony
+  class PusherEventPublisher
+    def self.push(event)
+      channel, name, data = event.values_at :channel, :name, :data
+      Pusher[channel].trigger(name, data)
+    end
+
+    def self.publish(event)
+      if Telephony::DELAYED_JOB.respond_to?(:enqueue)
+        job = Jobs::PusherEvent.new(event)
+        DELAYED_JOB.enqueue(job)
+      else
+        push event
+      end
+    end
+
+    def self.queue_change(size, event_id, agent=nil)
+      publish channel: agent.nil? ? "csrs" : "csrs-#{agent.csr_id}",
+        name: 'QueueChange',
+        data: {
+          size: size,
+          event_id: event_id
+        }
+    end
+  end
+end

data/app/models/telephony/recording.rb

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+module Telephony
+  class Recording < Playable
+  end
+end

data/app/models/telephony/voicemail.rb

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+module Telephony
+  class Voicemail < Playable
+    attr_accessible :csr_id
+
+    validates :csr_id, presence: true
+
+    def self.filter(args)
+      paged = page args[:page]
+      if args[:csr_id].present?
+        paged = paged.where csr_id: args[:csr_id]
+      end
+      paged.per 10
+    end
+
+    def self.most_recent
+      order("created_at DESC")
+    end
+
+    def as_json(attributes = {})
+      super attributes.merge(only: [:id, :url, :created_at, :duration],
+                             methods: %w(loan_id transferer_id transferee_id))
+    end
+
+    def loan_id
+      call.conversation.loan_id
+    end
+
+    def transferer_id
+      call.conversation.initiator_id
+    end
+
+    def transferee_id
+      csr_id
+    end
+  end
+end

data/app/observers/telephony/agent_observer.rb

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+module Telephony
+  class AgentObserver < ActiveRecord::Observer
+
+    def after_save agent
+      agent.publish_status_change unless agent.offline?
+    end
+  end
+end

data/app/observers/telephony/call_observer.rb

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+module Telephony
+  class CallObserver < ActiveRecord::Observer
+    def after_save(call)
+      return unless call.agent_id
+
+      Agent.find_with_lock(call.agent_id) do |agent|
+        if call.terminated? && call.state_was != 'not_initiated' && call.state_was != 'terminated'
+          agent.call_ended
+        elsif call.connecting?
+          agent.on_a_call
+        end
+      end
+    end
+  end
+end

data/app/observers/telephony/conversation_observer.rb

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+module Telephony
+  class ConversationObserver < ActiveRecord::Observer
+    def after_save(conversation)
+      return unless conversation.state_was == 'enqueued' || conversation.enqueued?
+
+      PusherEventPublisher.queue_change Conversation.queue_size, Events::Base.select(:id).last.id
+    end
+  end
+end