telephony 1.0.3

data/spec/requests/providers/twilio/inbound/enqueue_inbound_call_spec.rb

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+require 'spec_helper'
+
+module Telephony
+  describe 'Receive an inbound call', :vcr do
+    before do
+      @from = '555-555-1234'
+      @to = '555-555-1235'
+    end
+
+    context "offices are open" do
+      before do
+        Telephony::OFFICE_HOURS.stub(:open?).and_return true
+        @count = Conversation.count
+        post '/zestphone/providers/twilio/inbound_calls', From: @from, To: @to
+      end
+
+      it 'plays the open hours greeting' do
+        xml = Nokogiri::XML response.body
+        play = xml.at('/Response/Play')
+        play.text.should =~ /monkey\.mp3$/
+      end
+
+      it 'creates a new conversation' do
+        Conversation.count.should == @count + 1
+      end
+    end
+
+    context "offices are closed" do
+      before do
+        Telephony::OFFICE_HOURS.stub(:open?).and_return false
+        post '/zestphone/providers/twilio/inbound_calls', From: @from, To: @to
+      end
+
+      it "plays the closed hours greeting" do
+        xml = Nokogiri::XML response.body
+        play = xml.at('/Response/Play')
+        play.text.should =~ /cowbell\.mp3$/
+      end
+    end
+
+    context "number is on the reject list" do
+      before do
+        Telephony::BlacklistedNumber.create number: Telephony.americanize(@from)
+        post '/zestphone/providers/twilio/inbound_calls', From: @from, To: @to
+      end
+
+      it "rejects the call" do
+        xml = Nokogiri::XML response.body
+        reject = xml.at('/Response/Reject')
+        reject.should be_present
+      end
+    end
+  end
+
+  describe 'Enqueue an inbound call', :vcr do
+    context 'when a customer hangs up while listening our greetings message' do
+      before do
+        @call = create :call
+        @call.conversation.play_message
+        post "/zestphone/providers/twilio/inbound_calls/#{@call.conversation_id}/enqueue",
+          CallStatus: 'completed'
+      end
+
+      it 'terminates the call' do
+        @call.reload.should be_terminated
+      end
+
+      it 'renders a whisper tone' do
+        xml = Nokogiri::XML response.body
+        xml.at('/Response').text.should be_empty
+      end
+    end
+
+    context 'when a customer stays on the line' do
+      before do
+        @call = create :call
+        @call.conversation.play_message
+        post "/zestphone/providers/twilio/inbound_calls/#{@call.conversation_id}/enqueue",
+          CallStatus: 'in-progress'
+      end
+
+      it 'enqueues the conversation' do
+        @call.conversation.reload.should be_enqueued
+      end
+
+      it 'renders the enqueue template' do
+        xml = Nokogiri::XML response.body
+        enqueue = xml.at('/Response/Enqueue')
+        enqueue.text.should == 'inbound'
+        enqueue.attributes['action'].value
+          .should == "/zestphone/providers/twilio/calls/#{@call.id}/leave_queue"
+      end
+    end
+
+    context 'when a customer gets the wait music' do
+      before do
+        get "/zestphone/providers/twilio/inbound_calls/wait_music"
+      end
+
+      it 'should play the correct file' do
+        xml = Nokogiri::XML response.body
+        play = xml.at('/Response/Play')
+        play.text.should == 'https://example.com/wait_music.wav'
+        play.attributes['loop'].value.should == '0'
+      end
+    end
+  end
+end

data/spec/requests/providers/twilio/inbound/enqueued_call_wait_music_spec.rb

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+require 'spec_helper'
+
+describe 'Enqueued calls wait music' do
+  before do
+    get '/zestphone/providers/twilio/inbound_calls/wait_music'
+  end
+
+  it 'returns TwiML for playing wait music' do
+    xml = Nokogiri::XML response.body
+    play = xml.at('/Response/Play')
+    play.text.should =~ /\.wav$/
+  end
+end

data/spec/requests/providers/twilio/voicemails/leave_voicemail_spec.rb

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+require 'spec_helper'
+
+describe "Leaving a voicemail for a callee that didn't answer" do
+  before do
+    Telephony::Providers::Twilio::VoicemailsController.any_instance.stub(:verify_twilio_request).and_return(true)
+    @conversation = create :one_step_transferring_conversation
+    @call = @conversation.calls.first
+    agent_call = @conversation.calls.last
+    @agent = agent_call.agent
+
+    post "/zestphone/providers/twilio/calls/#{@call.id}/child_detached",
+      DialCallStatus: 'no-answer',
+      DialCallSid: agent_call.sid
+  end
+
+  it 'returns TwiML for recording a voicemail' do
+    xml = Nokogiri::XML response.body
+    say = xml.at '/Response/Say'
+    say.text.should =~ /at extension #{@agent.phone_ext}/i
+    say.text.should =~ /record your message/i
+    record = xml.at '/Response/Record'
+    record.attributes['action'].value.should == "/zestphone/providers/twilio/calls/#{@call.id}/voicemail?csr_id=#{@agent.csr_id}"
+  end
+end
+
+describe 'Leaving a voicemail for a completed call' do
+  before do
+    Telephony::Providers::Twilio::VoicemailsController.any_instance.stub(:verify_twilio_request).and_return(true)
+    agent = create :agent
+    original_call = create :terminated_call, agent: agent
+    @conversation = original_call.conversation
+    call = create :in_progress_call, conversation: original_call.conversation
+    @child_call = create :in_progress_call, conversation: original_call.conversation
+
+    post "/zestphone/providers/twilio/calls/#{call.id}/child_detached",
+      DialCallStatus: 'completed',
+      DialCallSid: @child_call.sid,
+      DialCallDuration: 1
+  end
+
+  it 'returns a TwiML hangup' do
+    response.body.should be_hangup
+  end
+
+  it 'sets the agent call to terminated' do
+    @child_call.reload.should be_terminated
+  end
+end
+
+describe 'Saving a voicemail' do
+  before do
+    Telephony::Providers::Twilio::VoicemailsController.any_instance.stub(:verify_twilio_request).and_return(true)
+    agent = create :agent
+    @call = create :call, agent: agent
+    @csr_id = 1
+    @recording_url = 'recording_url'
+    @recording_duration = 1
+
+    post "/zestphone/providers/twilio/calls/#{@call.id}/voicemail",
+      { csr_id: @csr_id,
+        RecordingUrl: @recording_url,
+        RecordingDuration: @recording_duration}
+  end
+
+  it 'creates a voicemail for the call' do
+    @call.reload
+    voicemail = @call.voicemail
+    voicemail.should be
+    voicemail.csr_id.should == @csr_id
+    voicemail.url.should == @recording_url
+    voicemail.duration.should == @recording_duration
+  end
+
+  it 'returns a success response' do
+    response.code.should == '200'
+    response.body.should be_whisper_tone
+  end
+end

data/spec/requests/search_conversations_spec.rb

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+require 'spec_helper'
+
+describe 'Search for conversations' do
+  before do
+    agent = create :agent
+    conversation = create :conversation
+    create :conversation, created_at: (conversation.created_at - 1.second)
+    create :conversation_connect_event, conversation: conversation
+
+    call = create :call_with_recording,
+      conversation: conversation,
+      agent: agent
+    create :customer_leg,
+      conversation: conversation,
+      number: '555-555-1111'
+
+    create :voicemail,
+      call: call
+
+    attributes = {}
+
+    xhr :get,
+      '/zestphone/conversations/search',
+      attributes
+
+    json = JSON.parse(response.body)
+    conversations = json['conversations']
+    @total_count = json['total_count']
+
+    @conversation = conversations.first
+
+    @call = @conversation['calls'].first
+    @voicemail = @call['voicemail']
+    @agent = @call['agent']
+    @event = @conversation['events'].first
+    @recording = @call['recordings'].first
+  end
+
+  it 'returns conversations as JSON' do
+    @conversation.should include('id')
+    @conversation.should include('created_at')
+    @conversation.should include('loan_id')
+    @conversation.should include('state')
+    @conversation.should include('number')
+    @conversation.should include('customer_number')
+    @conversation.should include('conversation_type')
+    @conversation.should include('calls')
+    @conversation.should include('events')
+  end
+
+  it 'returns calls as JSON' do
+    @call.should include('id')
+    @call.should include('number')
+    @call.should include('sid')
+    @call.should include('state')
+    @call.should include('created_at')
+    @call.should include('agent')
+    @call.should include('voicemail')
+    @call.should include('recordings')
+  end
+
+  it 'returns events as JSON' do
+    @event.should include('id')
+    @event.should include('type')
+    @event.should include('conversation_id')
+    @event.should include('conversation_state')
+    @event.should include('call_id')
+    @event.should include('call_state')
+    @event.should include('agent')
+    @event.should include('elapsed_seconds')
+    @event.should include('created_at')
+  end
+
+  it 'returns an agent as JSON' do
+    @agent.should include('id')
+    @agent.should include('csr_id')
+    @agent.should include('name')
+    @agent.should include('status')
+    @agent.should include('phone_type')
+    @agent.should include('phone_number')
+    @agent.should include('sip_number')
+  end
+
+  it 'returns a voicemail as JSON' do
+    @voicemail.should include('id')
+    @voicemail.should include('duration')
+    @voicemail.should include('url')
+  end
+
+  it 'returns recordings as JSON' do
+    @recording.should include('id')
+    @recording.should include('duration')
+    @recording.should include('url')
+  end
+
+  it 'returns a total_count' do
+    count = Telephony::Conversation.count
+
+    @total_count.should == count
+  end
+end

data/spec/requests/transfer_spec.rb

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+require 'spec_helper'
+
+describe 'Initiating a transfer' do
+  before do
+    @conversation = create :conversation, state: :in_progress
+    create :active_agent_leg, conversation: @conversation
+    customer = create :in_progress_call, conversation: @conversation
+    @agent = create :available_agent
+
+    Telephony
+      .provider
+      .should_receive(:redirect_to_dial)
+      .with(customer.id, customer.sid)
+      .and_return(true)
+    @transfer_type = 'one_step'
+
+    post "/zestphone/conversations/#{@conversation.id}/transfers",
+        transfer_type: @transfer_type,
+        transfer_id: @agent.csr_id
+  end
+
+  it 'transfers the call' do
+    @conversation.reload
+    @conversation.should be_one_step_transferring
+  end
+
+  it 'returns a successful response' do
+    response.should be_success
+  end
+
+  it 'returns an empty JSON object' do
+    json = JSON response.body
+    json.should be_empty
+  end
+end
+
+describe 'Failing to transfer' do
+  before do
+    conversation = create :conversation, state: :in_progress
+    create :active_agent_leg, conversation: conversation
+    create :in_progress_call, conversation: conversation
+    agent = create :available_agent
+
+    Telephony
+      .provider
+      .stub(:redirect_to_conference)
+      .and_raise(Telephony::Error::Connection.new('a failure message'))
+
+    post "/zestphone/conversations/#{conversation.id}/transfers",
+        transfer_id: agent.csr_id
+  end
+
+  it 'return a 422 failure response' do
+    response.code.should == "422"
+  end
+
+  it 'returns an error message as JSON' do
+    json = JSON response.body
+    json.should include('errors')
+    errors = json['errors']
+    errors.should have(2).errors
+    errors[0].should == 'Transfer failed. Please try again in a few seconds.'
+    errors[1].should == 'a failure message'
+  end
+end

data/spec/requests/voicemail_api_spec.rb

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+require 'spec_helper'
+
+describe 'GET /voicemails' do
+  before do
+    create_list :voicemail, 3
+
+    get '/zestphone/voicemails'
+  end
+
+  it 'returns all voicemails as JSON' do
+    json = JSON response.body
+    voicemails = json['items']
+    voicemails.should have(Telephony::Voicemail.count).voicemails
+    voicemails.each do |voicemail|
+      %w(id
+         url
+         created_at
+         duration
+         loan_id
+         transferer_id
+         transferee_id).each do |attribute|
+        voicemail.should include(attribute)
+      end
+    end
+    json['total_count'].should == Telephony::Voicemail.count
+  end
+
+end
+
+describe "GET /voicemails ordering" do
+  it 'orders voicemails by most recent' do
+    voicemails = create_list :voicemail, 3
+    voicemails[0].update_attribute(:created_at, 100.days.ago)
+    voicemails[1].update_attribute(:created_at, 3.days.ago)
+    voicemails[2].update_attribute(:created_at, 20.days.ago)
+
+    get '/zestphone/voicemails'
+
+    json = JSON response.body
+    json["items"].map { |v| v["id"] }.should == [voicemails[1].id, voicemails[2].id, voicemails[0].id]
+  end
+end
+
+describe 'GET /voicemails?csr_id=' do
+  before do
+    voicemails = create_list :voicemail, 3
+    @csr_id = voicemails.first.csr_id
+
+    get "/zestphone/voicemails?csr_id=#{@csr_id}"
+  end
+
+  it 'returns only voicemails left for the CSR as JSON' do
+    json = JSON response.body
+    items = json['items']
+    items.should have(1).voicemail
+    items[0]['transferee_id'].should == @csr_id
+  end
+end

data/spec/spec_helper.rb

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+# Configure Rails Environment
+ENV["RAILS_ENV"] = "test"
+
+require File.expand_path("../dummy/config/environment.rb",  __FILE__)
+require "rspec/rails"
+require "timecop"
+require "webmock/rspec"
+
+ENGINE_RAILS_ROOT=File.join(File.dirname(__FILE__),'../')
+
+# Load support files
+Dir["#{File.dirname(__FILE__)}/support/**/*.rb"].each { |f| require f }
+
+RSpec.configure do |config|
+  config.use_transactional_fixtures = true
+  config.color_enabled = true
+  config.render_views
+  config.treat_symbols_as_metadata_keys_with_true_values = true
+
+  config.extend VCR::RSpec::Macros
+
+  config.include PusherSignatureHelper, :type => :controller
+
+  config.before do
+    ActiveRecord::Base.observers.disable :all
+  end
+end