telephony 1.0.3

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Files changed (365) hide show
  1. checksums.yaml +15 -0
  2. data/README.md +105 -0
  3. data/Rakefile +39 -0
  4. data/app/assets/fonts/telephony/zest-telephony.eot +0 -0
  5. data/app/assets/fonts/telephony/zest-telephony.svg +73 -0
  6. data/app/assets/fonts/telephony/zest-telephony.ttf +0 -0
  7. data/app/assets/fonts/telephony/zest-telephony.woff +0 -0
  8. data/app/assets/images/telephony/backspace.png +0 -0
  9. data/app/assets/images/telephony/icon-spinner.gif +0 -0
  10. data/app/assets/javascripts/telephony/application.js +12 -0
  11. data/app/assets/javascripts/telephony/collections/agents.js +4 -0
  12. data/app/assets/javascripts/telephony/config.js.erb +11 -0
  13. data/app/assets/javascripts/telephony/models/agent.js +103 -0
  14. data/app/assets/javascripts/telephony/models/conversation.js +226 -0
  15. data/app/assets/javascripts/telephony/models/device.js +30 -0
  16. data/app/assets/javascripts/telephony/models/transfer.js +65 -0
  17. data/app/assets/javascripts/telephony/namespace.js +6 -0
  18. data/app/assets/javascripts/telephony/push.js +80 -0
  19. data/app/assets/javascripts/telephony/vendor/backbone.js +1159 -0
  20. data/app/assets/javascripts/telephony/vendor/chosen.jquery.js +1018 -0
  21. data/app/assets/javascripts/telephony/vendor/jquery.form.js +1117 -0
  22. data/app/assets/javascripts/telephony/vendor/pusher.js +1304 -0
  23. data/app/assets/javascripts/telephony/vendor/test_dependencies.js +18 -0
  24. data/app/assets/javascripts/telephony/vendor/underscore.js +839 -0
  25. data/app/assets/javascripts/telephony/views/agents_view.js +69 -0
  26. data/app/assets/javascripts/telephony/views/application_view.js +78 -0
  27. data/app/assets/javascripts/telephony/views/call_queue_view.js +21 -0
  28. data/app/assets/javascripts/telephony/views/conversation_buttons_view.js +15 -0
  29. data/app/assets/javascripts/telephony/views/conversation_view.js +322 -0
  30. data/app/assets/javascripts/telephony/views/status_view.js +36 -0
  31. data/app/assets/javascripts/telephony/views/transfer_view.js +87 -0
  32. data/app/assets/javascripts/telephony/views/twilio_client_view.js +117 -0
  33. data/app/assets/javascripts/telephony/views/widget_view.js +55 -0
  34. data/app/assets/javascripts/telephony/widget.js +5 -0
  35. data/app/assets/javascripts/templates/telephony/agents_view.jst.ejs +8 -0
  36. data/app/assets/javascripts/templates/telephony/call_queue_view.jst.ejs +2 -0
  37. data/app/assets/javascripts/templates/telephony/conversation_buttons_view.jst.ejs +23 -0
  38. data/app/assets/javascripts/templates/telephony/conversation_view.jst.ejs +10 -0
  39. data/app/assets/javascripts/templates/telephony/status_view.jst.ejs +4 -0
  40. data/app/assets/javascripts/templates/telephony/transfer_view.jst.ejs +38 -0
  41. data/app/assets/javascripts/templates/telephony/twilio_client_view.jst.ejs +10 -0
  42. data/app/assets/stylesheets/telephony/font.css +43 -0
  43. data/app/assets/stylesheets/telephony/reset.css.scss +10 -0
  44. data/app/assets/stylesheets/telephony/widget.css.scss +512 -0
  45. data/app/controllers/telephony/agents_controller.rb +46 -0
  46. data/app/controllers/telephony/application_controller.rb +4 -0
  47. data/app/controllers/telephony/call_centers_controller.rb +9 -0
  48. data/app/controllers/telephony/conversations_controller.rb +74 -0
  49. data/app/controllers/telephony/inbound/conversation_queues_controller.rb +21 -0
  50. data/app/controllers/telephony/playable_listeners_controller.rb +43 -0
  51. data/app/controllers/telephony/providers/twilio/application_controller.rb +26 -0
  52. data/app/controllers/telephony/providers/twilio/calls_controller.rb +130 -0
  53. data/app/controllers/telephony/providers/twilio/inbound_calls_controller.rb +54 -0
  54. data/app/controllers/telephony/providers/twilio/musics_controller.rb +12 -0
  55. data/app/controllers/telephony/providers/twilio/voicemails_controller.rb +29 -0
  56. data/app/controllers/telephony/signals/agents/presences_controller.rb +64 -0
  57. data/app/controllers/telephony/transfers_controller.rb +18 -0
  58. data/app/controllers/telephony/twilio_client_controller.rb +37 -0
  59. data/app/controllers/telephony/voicemails_controller.rb +13 -0
  60. data/app/controllers/telephony/widget_controller.rb +10 -0
  61. data/app/helpers/telephony/application_helper.rb +4 -0
  62. data/app/helpers/telephony/calls_helper.rb +13 -0
  63. data/app/models/telephony/agent.rb +186 -0
  64. data/app/models/telephony/agent_state_machine.rb +54 -0
  65. data/app/models/telephony/base.rb +7 -0
  66. data/app/models/telephony/blacklisted_number.rb +5 -0
  67. data/app/models/telephony/call.rb +94 -0
  68. data/app/models/telephony/call_center.rb +26 -0
  69. data/app/models/telephony/call_state_machine.rb +98 -0
  70. data/app/models/telephony/conversation.rb +273 -0
  71. data/app/models/telephony/conversation_state_machine.rb +109 -0
  72. data/app/models/telephony/conversations_presenter.rb +83 -0
  73. data/app/models/telephony/events.rb +6 -0
  74. data/app/models/telephony/events/answer.rb +6 -0
  75. data/app/models/telephony/events/base.rb +118 -0
  76. data/app/models/telephony/events/busy.rb +6 -0
  77. data/app/models/telephony/events/call_answered.rb +22 -0
  78. data/app/models/telephony/events/call_fail.rb +6 -0
  79. data/app/models/telephony/events/complete_hold.rb +28 -0
  80. data/app/models/telephony/events/complete_one_step_transfer.rb +17 -0
  81. data/app/models/telephony/events/complete_resume.rb +28 -0
  82. data/app/models/telephony/events/complete_two_step_transfer.rb +6 -0
  83. data/app/models/telephony/events/conference.rb +6 -0
  84. data/app/models/telephony/events/connect.rb +22 -0
  85. data/app/models/telephony/events/customer_left_two_step_transfer.rb +6 -0
  86. data/app/models/telephony/events/dial_agent.rb +6 -0
  87. data/app/models/telephony/events/ended.rb +19 -0
  88. data/app/models/telephony/events/enqueue.rb +6 -0
  89. data/app/models/telephony/events/fail_one_step_transfer.rb +9 -0
  90. data/app/models/telephony/events/fail_two_step_transfer.rb +6 -0
  91. data/app/models/telephony/events/initialize_widget.rb +15 -0
  92. data/app/models/telephony/events/initiate_hold.rb +6 -0
  93. data/app/models/telephony/events/initiate_one_step_transfer.rb +6 -0
  94. data/app/models/telephony/events/initiate_resume.rb +6 -0
  95. data/app/models/telephony/events/initiate_two_step_transfer.rb +6 -0
  96. data/app/models/telephony/events/leave_two_step_transfer.rb +17 -0
  97. data/app/models/telephony/events/leave_voicemail.rb +22 -0
  98. data/app/models/telephony/events/no_answer.rb +6 -0
  99. data/app/models/telephony/events/play_closed_greeting.rb +6 -0
  100. data/app/models/telephony/events/play_message.rb +6 -0
  101. data/app/models/telephony/events/reject.rb +6 -0
  102. data/app/models/telephony/events/rona.rb +6 -0
  103. data/app/models/telephony/events/start.rb +17 -0
  104. data/app/models/telephony/events/straight_to_voicemail.rb +6 -0
  105. data/app/models/telephony/events/terminate.rb +6 -0
  106. data/app/models/telephony/events/transfer.rb +35 -0
  107. data/app/models/telephony/inbound_conversation_queue.rb +101 -0
  108. data/app/models/telephony/playable.rb +7 -0
  109. data/app/models/telephony/playable_listener.rb +42 -0
  110. data/app/models/telephony/pusher_event_publisher.rb +26 -0
  111. data/app/models/telephony/recording.rb +4 -0
  112. data/app/models/telephony/voicemail.rb +36 -0
  113. data/app/observers/telephony/agent_observer.rb +8 -0
  114. data/app/observers/telephony/call_observer.rb +15 -0
  115. data/app/observers/telephony/conversation_observer.rb +9 -0
  116. data/app/observers/telephony/event_observer.rb +9 -0
  117. data/app/views/layouts/telephony/application.html.erb +14 -0
  118. data/app/views/telephony/providers/twilio/calls/child_detached.builder +5 -0
  119. data/app/views/telephony/providers/twilio/calls/complete_hold.builder +6 -0
  120. data/app/views/telephony/providers/twilio/calls/connect.builder +13 -0
  121. data/app/views/telephony/providers/twilio/calls/dial.builder +14 -0
  122. data/app/views/telephony/providers/twilio/calls/done.builder +5 -0
  123. data/app/views/telephony/providers/twilio/calls/join_conference.builder +7 -0
  124. data/app/views/telephony/providers/twilio/calls/whisper_tone.builder +3 -0
  125. data/app/views/telephony/providers/twilio/inbound_calls/closed_hours.builder +7 -0
  126. data/app/views/telephony/providers/twilio/inbound_calls/create.builder +8 -0
  127. data/app/views/telephony/providers/twilio/inbound_calls/enqueue.builder +8 -0
  128. data/app/views/telephony/providers/twilio/inbound_calls/reject.builder +5 -0
  129. data/app/views/telephony/providers/twilio/inbound_calls/wait_music.builder +5 -0
  130. data/app/views/telephony/providers/twilio/musics/hold.builder +5 -0
  131. data/app/views/telephony/providers/twilio/voicemails/new.builder +6 -0
  132. data/app/views/telephony/twilio_client/index.html.erb +74 -0
  133. data/app/views/telephony/widget/index.erb +3 -0
  134. data/config/cucumber.yml +8 -0
  135. data/config/database.yml +57 -0
  136. data/config/environment.rb +67 -0
  137. data/config/initializers/pusher.rb +21 -0
  138. data/config/initializers/telephony.rb +44 -0
  139. data/config/routes.rb +94 -0
  140. data/config/wopr.yml.example +38 -0
  141. data/db/migrate/20130806213053_bootstrap_db.rb +105 -0
  142. data/db/migrate/20131009204026_create_telephony_blacklisted_numbers.rb +11 -0
  143. data/lib/agent_generator.rb +24 -0
  144. data/lib/tasks/cucumber.rake +65 -0
  145. data/lib/tasks/jasmine.rake +8 -0
  146. data/lib/tasks/telephony_tasks.rake +4 -0
  147. data/lib/telephony.rb +34 -0
  148. data/lib/telephony/concerns/controllers/twilio_request_verifier.rb +39 -0
  149. data/lib/telephony/conversation_data.rb +67 -0
  150. data/lib/telephony/engine.rb +19 -0
  151. data/lib/telephony/error.rb +8 -0
  152. data/lib/telephony/error/agent_on_a_call.rb +2 -0
  153. data/lib/telephony/error/base.rb +3 -0
  154. data/lib/telephony/error/connection.rb +2 -0
  155. data/lib/telephony/error/not_in_progress.rb +2 -0
  156. data/lib/telephony/error/queue_empty.rb +2 -0
  157. data/lib/telephony/helper.rb +11 -0
  158. data/lib/telephony/jobs/agent_offline.rb +28 -0
  159. data/lib/telephony/jobs/pusher_event.rb +21 -0
  160. data/lib/telephony/providers/twilio_provider.rb +162 -0
  161. data/lib/telephony/version.rb +3 -0
  162. data/spec/controllers/telephony/agents_controller_spec.rb +117 -0
  163. data/spec/controllers/telephony/call_centers_controller_spec.rb +25 -0
  164. data/spec/controllers/telephony/conversations_controller_spec.rb +229 -0
  165. data/spec/controllers/telephony/playable_listeners_controller_spec.rb +138 -0
  166. data/spec/controllers/telephony/providers/twilio/calls_controller_spec.rb +33 -0
  167. data/spec/controllers/telephony/providers/twilio/musics_controller_spec.rb +20 -0
  168. data/spec/controllers/telephony/signals/agents/presences_controller_spec.rb +154 -0
  169. data/spec/controllers/telephony/twilio_client_controller_spec.rb +58 -0
  170. data/spec/controllers/telephony/widget_controller_spec.rb +25 -0
  171. data/spec/dummy/Rakefile +7 -0
  172. data/spec/dummy/app/assets/javascripts/application.js +6 -0
  173. data/spec/dummy/app/assets/javascripts/lib/event_logger.js +82 -0
  174. data/spec/dummy/app/assets/javascripts/vendor/backbone.js +1159 -0
  175. data/spec/dummy/app/assets/javascripts/vendor/chosen.jquery.js +1018 -0
  176. data/spec/dummy/app/assets/javascripts/vendor/jquery.form.js +1117 -0
  177. data/spec/dummy/app/assets/javascripts/vendor/underscore.js +839 -0
  178. data/spec/dummy/app/assets/stylesheets/application.css +23 -0
  179. data/spec/dummy/app/controllers/application_controller.rb +3 -0
  180. data/spec/dummy/app/controllers/widget_host_controller.rb +2 -0
  181. data/spec/dummy/app/helpers/application_helper.rb +2 -0
  182. data/spec/dummy/app/views/layouts/application.html.erb +12 -0
  183. data/spec/dummy/app/views/widget_host/index.html.erb +53 -0
  184. data/spec/dummy/config.ru +4 -0
  185. data/spec/dummy/config/application.rb +61 -0
  186. data/spec/dummy/config/boot.rb +10 -0
  187. data/spec/dummy/config/call_centers.yml +35 -0
  188. data/spec/dummy/config/call_centers.yml.example +35 -0
  189. data/spec/dummy/config/database.yml +56 -0
  190. data/spec/dummy/config/environment.rb +5 -0
  191. data/spec/dummy/config/environments/cucumber.rb +39 -0
  192. data/spec/dummy/config/environments/development.rb +39 -0
  193. data/spec/dummy/config/environments/production.rb +67 -0
  194. data/spec/dummy/config/environments/test.rb +39 -0
  195. data/spec/dummy/config/initializers/backtrace_silencers.rb +7 -0
  196. data/spec/dummy/config/initializers/inflections.rb +15 -0
  197. data/spec/dummy/config/initializers/mime_types.rb +5 -0
  198. data/spec/dummy/config/initializers/secret_token.rb +7 -0
  199. data/spec/dummy/config/initializers/session_store.rb +8 -0
  200. data/spec/dummy/config/initializers/wrap_parameters.rb +14 -0
  201. data/spec/dummy/config/locales/en.yml +5 -0
  202. data/spec/dummy/config/pusher.yml +14 -0
  203. data/spec/dummy/config/pusher.yml.example +14 -0
  204. data/spec/dummy/config/routes.rb +5 -0
  205. data/spec/dummy/config/sms_whitelist.json.example +4 -0
  206. data/spec/dummy/config/twilio.yml +57 -0
  207. data/spec/dummy/config/twilio.yml.example +57 -0
  208. data/spec/dummy/db/schema.rb +122 -0
  209. data/spec/dummy/db/seeds.rb +6 -0
  210. data/spec/dummy/log/production.log +156 -0
  211. data/spec/dummy/log/test.log +13812 -0
  212. data/spec/dummy/public/404.html +26 -0
  213. data/spec/dummy/public/422.html +26 -0
  214. data/spec/dummy/public/500.html +25 -0
  215. data/spec/dummy/public/assets/application-628309db7ce8c0abdd91f8f796881599.js +32 -0
  216. data/spec/dummy/public/assets/application-628309db7ce8c0abdd91f8f796881599.js.gz +0 -0
  217. data/spec/dummy/public/assets/application-6c551430f3bdd32ba57c9c41e5f91846.css +24 -0
  218. data/spec/dummy/public/assets/application-6c551430f3bdd32ba57c9c41e5f91846.css.gz +0 -0
  219. data/spec/dummy/public/assets/telephony/backspace-9f5b195e049ed90eb20ecdda6e264b0a.png +0 -0
  220. data/spec/dummy/public/assets/telephony/icon-spinner-ddbae473a70c5425810aeee31d4a8ad7.gif +0 -0
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  223. data/spec/dummy/public/assets/telephony/zest-telephony-e7efdbc60c0a1c8404951bc79c7fb3a8.woff +0 -0
  224. data/spec/dummy/public/assets/telephony/zest-telephony-f34287df626936908408f53a33db9e83.svg +73 -0
  225. data/spec/dummy/public/favicon.ico +0 -0
  226. data/spec/dummy/script/rails +6 -0
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  266. data/spec/dummy/tmp/cache/assets/DCC/4F0/sprockets%2Fbc0f3c61e16afb5a285ba8b39846ed8b +0 -0
  267. data/spec/dummy/tmp/cache/assets/DDC/400/sprockets%2Fcffd775d018f68ce5dba1ee0d951a994 +0 -0
  268. data/spec/dummy/tmp/cache/assets/DDC/BE0/sprockets%2F2c0a4d4675a61b014aedbbabb3f071fc +0 -0
  269. data/spec/dummy/tmp/cache/assets/E04/640/sprockets%2F3c5ddf2bbefd9d70f1b506b519cf856e +0 -0
  270. data/spec/dummy/tmp/cache/assets/E04/7F0/sprockets%2F35f1b2ff729a5ec21f6dc5f7d6faa67b +0 -0
  271. data/spec/dummy/tmp/cache/assets/E04/890/sprockets%2F2f5173deea6c795b8fdde723bb4b63af +0 -0
  272. data/spec/dummy/tmp/cache/assets/E07/230/sprockets%2Febd4f2dd708879d593aff008ccb75acc +0 -0
  273. data/spec/dummy/tmp/cache/assets/E17/9D0/sprockets%2F8db2b79f6c4eabe7a9ebe7a7898ec066 +0 -0
  274. data/spec/dummy/tmp/cache/assets/E31/F10/sprockets%2Fcebacf56667da1cc2961b59fd922eafb +0 -0
  275. data/spec/factories/agent.rb +26 -0
  276. data/spec/factories/calls.rb +106 -0
  277. data/spec/factories/conversations.rb +171 -0
  278. data/spec/factories/events.rb +250 -0
  279. data/spec/factories/playable_listeners.rb +6 -0
  280. data/spec/factories/recordings.rb +6 -0
  281. data/spec/factories/voicemails.rb +8 -0
  282. data/spec/fixtures/vcr_cassettes/Authenticating_an_online_user.yml +90 -0
  283. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/creates_a_new_call.yml +42 -0
  284. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/creates_a_new_conversation.yml +42 -0
  285. data/spec/fixtures/vcr_cassettes/Creating_a_conversation/returns_the_conversation_as_JSON.yml +42 -0
  286. data/spec/fixtures/vcr_cassettes/Pusher_channel_as_JSON.yml +90 -0
  287. data/spec/fixtures/vcr_cassettes/Pusher_to_publish_the_event.yml +32 -0
  288. data/spec/fixtures/vcr_cassettes/Reloading_the_widget_during_a_call/_create/during_a_call/after_a_failed_transfer/pushes_the_event_for_the_active_call.yml +1110 -0
  289. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/creates_a_new_call.yml +45 -0
  290. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/creates_a_new_conversation.yml +43 -0
  291. data/spec/fixtures/vcr_cassettes/Telephony_ConversationsController/_create/by_default/returns_the_conversation_as_JSON.yml +44 -0
  292. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/allows_the_phone_to_ring_for_60_seconds.yml +42 -0
  293. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/includes_a_status_change_callback_url.yml +42 -0
  294. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_call/places_a_call.yml +42 -0
  295. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_dial_into_conference/allows_the_phone_to_ring_for_15_seconds.yml +42 -0
  296. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_dial_into_conference/places_a_call_to_redirect_the_participant_to_a_conference.yml +42 -0
  297. data/spec/fixtures/vcr_cassettes/Telephony_Providers_TwilioProvider/_hangup/by_default/hangs_up_the_call.yml +42 -0
  298. data/spec/fixtures/vcr_cassettes/buying_number_for_an_area_code.yml +42 -0
  299. data/spec/fixtures/vcr_cassettes/returns_success.yml +90 -0
  300. data/spec/javascripts/helpers/jasmine-jquery.js +546 -0
  301. data/spec/javascripts/helpers/mock-ajax.js +207 -0
  302. data/spec/javascripts/support/jasmine.yml +80 -0
  303. data/spec/javascripts/telephony/models/agent_spec.js +40 -0
  304. data/spec/javascripts/telephony/models/conversation_spec.js +515 -0
  305. data/spec/javascripts/telephony/models/device_spec.js +80 -0
  306. data/spec/javascripts/telephony/models/transfer_spec.js +22 -0
  307. data/spec/javascripts/telephony/push_spec.js +427 -0
  308. data/spec/javascripts/telephony/views/agents_view_spec.js +101 -0
  309. data/spec/javascripts/telephony/views/application_view_spec.js +74 -0
  310. data/spec/javascripts/telephony/views/conversation_view_spec.js +626 -0
  311. data/spec/javascripts/telephony/views/status_view_spec.js +30 -0
  312. data/spec/javascripts/telephony/views/transfer_view_spec.js +187 -0
  313. data/spec/javascripts/telephony/views/twilio_client_view_spec.js +77 -0
  314. data/spec/javascripts/telephony/views/widget_view_spec.js +20 -0
  315. data/spec/lib/telephony/concerns/controllers/twilio_request_verifier_spec.rb +77 -0
  316. data/spec/lib/telephony/conversation_data_spec.rb +342 -0
  317. data/spec/lib/telephony/helper_spec.rb +24 -0
  318. data/spec/lib/telephony/jobs/agent_offline_spec.rb +37 -0
  319. data/spec/lib/telephony/jobs/pusher_event_spec.rb +39 -0
  320. data/spec/lib/telephony/providers/twilio_provider_spec.rb +439 -0
  321. data/spec/lib/telephony_spec.rb +104 -0
  322. data/spec/models/telephony/agent_spec.rb +479 -0
  323. data/spec/models/telephony/agent_state_machine_spec.rb +131 -0
  324. data/spec/models/telephony/call_center_spec.rb +32 -0
  325. data/spec/models/telephony/call_spec.rb +597 -0
  326. data/spec/models/telephony/call_state_machine_spec.rb +472 -0
  327. data/spec/models/telephony/conversation_spec.rb +751 -0
  328. data/spec/models/telephony/conversation_state_machine_spec.rb +387 -0
  329. data/spec/models/telephony/conversations_presenter_spec.rb +40 -0
  330. data/spec/models/telephony/event_spec.rb +716 -0
  331. data/spec/models/telephony/inbound_conversation_queue_spec.rb +243 -0
  332. data/spec/models/telephony/playable_listener_spec.rb +43 -0
  333. data/spec/models/telephony/pusher_event_publisher_spec.rb +36 -0
  334. data/spec/models/telephony/recording_spec.rb +6 -0
  335. data/spec/models/telephony/voicemail_spec.rb +96 -0
  336. data/spec/observers/telephony/agent_observer_spec.rb +21 -0
  337. data/spec/observers/telephony/event_observer_spec.rb +19 -0
  338. data/spec/requests/create_conversation_spec.rb +39 -0
  339. data/spec/requests/dequeue_call_spec.rb +42 -0
  340. data/spec/requests/list_conversations_spec.rb +33 -0
  341. data/spec/requests/presences_spec.rb +51 -0
  342. data/spec/requests/providers/twilio/calls/child_answered_spec.rb +24 -0
  343. data/spec/requests/providers/twilio/calls/child_detached_spec.rb +249 -0
  344. data/spec/requests/providers/twilio/calls/dial_spec.rb +132 -0
  345. data/spec/requests/providers/twilio/calls/done_spec.rb +69 -0
  346. data/spec/requests/providers/twilio/calls/join_conference_spec.rb +56 -0
  347. data/spec/requests/providers/twilio/calls/leave_queue_spec.rb +44 -0
  348. data/spec/requests/providers/twilio/calls/parent_answered_spec.rb +59 -0
  349. data/spec/requests/providers/twilio/inbound/connect_dequeued_call_spec.rb +124 -0
  350. data/spec/requests/providers/twilio/inbound/enqueue_inbound_call_spec.rb +108 -0
  351. data/spec/requests/providers/twilio/inbound/enqueued_call_wait_music_spec.rb +13 -0
  352. data/spec/requests/providers/twilio/voicemails/leave_voicemail_spec.rb +78 -0
  353. data/spec/requests/search_conversations_spec.rb +101 -0
  354. data/spec/requests/transfer_spec.rb +65 -0
  355. data/spec/requests/voicemail_api_spec.rb +58 -0
  356. data/spec/spec_helper.rb +27 -0
  357. data/spec/support/factory_girl.rb +5 -0
  358. data/spec/support/matchers/be_complete_hold.rb +20 -0
  359. data/spec/support/matchers/be_whisper_tone.rb +35 -0
  360. data/spec/support/matchers/join_conference.rb +23 -0
  361. data/spec/support/nokogiri.rb +1 -0
  362. data/spec/support/pusher_helper.rb +24 -0
  363. data/spec/support/vcr.rb +12 -0
  364. data/spec/support/webmock.rb +1 -0
  365. metadata +692 -0
@@ -0,0 +1,138 @@
1
+ require 'spec_helper'
2
+
3
+ module Telephony
4
+ describe PlayableListenersController do
5
+ before do
6
+ @routes = Engine.routes
7
+ end
8
+
9
+ describe '#index' do
10
+ context 'when valid params' do
11
+ let(:listener) { create :playable_listener }
12
+
13
+ before do
14
+ get :index, { playable_id: listener.playable_id }
15
+ end
16
+
17
+ it 'returns success' do
18
+ response.status.should == 200
19
+ end
20
+
21
+ context 'given a successful response' do
22
+ before do
23
+ @listeners = JSON.parse response.body
24
+ @listener = @listeners.first
25
+ end
26
+
27
+ it 'returns listeners' do
28
+ @listeners.length.should == 1
29
+ end
30
+
31
+ it 'returns some field for each listener' do
32
+ @listener['id'].should == listener.id
33
+ @listener['playable_id'].should == listener.playable_id
34
+ @listener['csr_id'].should == listener.csr_id
35
+ Time.parse(@listener['created_at']).to_i.should == listener.created_at.to_i
36
+ end
37
+ end
38
+ end
39
+
40
+ context 'order by most recent' do
41
+ before do
42
+ @last = create :playable_listener, playable_id:1, created_at: 1.day.ago
43
+ @first = create :playable_listener, playable_id:1, created_at: 1.hour.ago
44
+ @middle = create :playable_listener, playable_id:1, created_at: 3.hours.ago
45
+
46
+ get :index, { playable_id: 1 }
47
+ end
48
+
49
+ it 'returns results order by most recent' do
50
+ res = JSON response.body
51
+ res[0]['id'].should == @first.id
52
+ res[1]['id'].should == @middle.id
53
+ res[2]['id'].should == @last.id
54
+ end
55
+ end
56
+
57
+ context 'when invalid params' do
58
+ it 'returns a response error' do
59
+ get :index
60
+
61
+ response.status.should == 400
62
+ response.message.should == "Bad Request"
63
+ response.body.should be_blank
64
+ end
65
+ end
66
+ end
67
+
68
+ describe '#recent' do
69
+ context 'when valid params' do
70
+ before do
71
+ create_list :playable_listener, 2, playable_id: 1
72
+ create_list :playable_listener, 2, playable_id: 2
73
+ create_list :playable_listener, 1, playable_id: 3
74
+ end
75
+
76
+ it 'returns the most recent playable listener for each playable id' do
77
+ get :recent, { playable_ids: [1, 2] }
78
+
79
+ listeners = JSON.parse response.body
80
+ listeners.count.should == 2
81
+ listeners.map{ |e| e['playable_id'] }.should == [1, 2]
82
+ end
83
+
84
+ it 'returns only existing listeners' do
85
+ get :recent, { playable_ids: [1, 2, 3, 4 ,5] }
86
+
87
+ listeners = JSON.parse response.body
88
+ listeners.count.should == 3
89
+ listeners.map{ |e| e['playable_id'] }.should == [1, 2, 3]
90
+ end
91
+ end
92
+ end
93
+
94
+ describe '#create' do
95
+ context 'with valid params' do
96
+ before do
97
+ create :playable_listener, { playable_id: 1, csr_id: 2 }
98
+ end
99
+
100
+ context 'given a new playable listener record' do
101
+ before do
102
+ post :create, { playable_id: 1, csr_id: 102 }
103
+ end
104
+
105
+ it 'returns success' do
106
+ response.status.should == 201
107
+ end
108
+
109
+ it 'creates a new record' do
110
+ PlayableListener.count.should == 2
111
+ end
112
+
113
+ it 'returns the new playable listener' do
114
+ new_listener = PlayableListener.last
115
+
116
+ listener = JSON.parse response.body
117
+ listener['id'].should == new_listener.id
118
+ listener['playable_id'].should == new_listener.playable_id
119
+ listener['csr_id'].should == new_listener.csr_id
120
+ Time.parse(listener['created_at']).to_i.should == new_listener.created_at.to_i
121
+ end
122
+
123
+ end
124
+ end
125
+
126
+ context 'with invalid params' do
127
+ it 'returns a response error' do
128
+ post :create
129
+
130
+ response.status.should == 400
131
+ response.message.should == "Bad Request"
132
+ response.body.should be_blank
133
+ end
134
+ end
135
+ end
136
+
137
+ end
138
+ end
@@ -0,0 +1,33 @@
1
+ require "spec_helper"
2
+
3
+ module Telephony
4
+ describe Providers::Twilio::CallsController do
5
+ before { @routes = Engine.routes }
6
+
7
+ describe "#complete_hold" do
8
+ context "given an 'initiating_hold' conversation" do
9
+ before do
10
+ @conversation = create :initiating_hold_conversation
11
+ @cust_leg = create :in_progress_call, conversation: @conversation
12
+ @agent_leg = create :active_agent_leg, state: 'in_conference', conversation: @conversation
13
+
14
+ post :complete_hold, id: @cust_leg.id
15
+
16
+ @cust_leg.reload
17
+ end
18
+
19
+ it "updates the call's state to 'in_progress_hold'" do
20
+ @cust_leg.should be_in_progress_hold
21
+ end
22
+
23
+ it 'returns TwiML for joining the hold queue' do
24
+ @cust_leg.should complete_hold
25
+ end
26
+
27
+ it "sets conversation's state to 'in_progress_hold'" do
28
+ @conversation.reload.should be_in_progress_hold
29
+ end
30
+ end
31
+ end
32
+ end
33
+ end
@@ -0,0 +1,20 @@
1
+ require "spec_helper"
2
+
3
+ module Telephony
4
+ describe Providers::Twilio::MusicsController do
5
+ before { @routes = Engine.routes }
6
+
7
+ describe "#hold" do
8
+ before do
9
+ get :hold
10
+ end
11
+
12
+ it "returns TwiML for playing hold music" do
13
+ xml = Nokogiri::XML response.body
14
+ play = xml.at('/Response/Play')
15
+
16
+ play.text.should == "https://example.com/hold_music.wav"
17
+ end
18
+ end
19
+ end
20
+ end
@@ -0,0 +1,154 @@
1
+ require 'spec_helper'
2
+
3
+ module Telephony
4
+ module Signals
5
+ module Agents
6
+ describe PresencesController do
7
+ before do
8
+ @routes = Engine.routes
9
+ end
10
+
11
+ describe '#authenticate' do
12
+ context 'by default' do
13
+ before do
14
+ csr_id = 'csr_id'
15
+ csr_type = 'A'
16
+ csr_name = 'csr_name'
17
+ csr_phone_number = "555-555-1234"
18
+ csr_phone_ext = 'csr_phone_ext'
19
+
20
+ agent = create :agent, csr_id: csr_id
21
+
22
+ VCR.use_cassette "Pusher channel as JSON", match_requests_on: [:path] do
23
+ post :authenticate,
24
+ socket_id: "1234.5678",
25
+ channel_name: "presence-#{csr_id}",
26
+ csr_id: csr_id,
27
+ csr_type: csr_type,
28
+ csr_name: csr_name,
29
+ csr_phone_number: csr_phone_number,
30
+ csr_phone_ext: csr_phone_ext
31
+ end
32
+ end
33
+
34
+ it 'returns the Pusher channel data as JSON' do
35
+ json = JSON response.body
36
+ channel_data = JSON json['channel_data']
37
+ channel_data['user_id'].should == Agent.last.id
38
+ end
39
+
40
+ it 'pushes a queue change event' do
41
+ @agent = create :available_agent
42
+ csr_id = @agent.csr_id
43
+ Conversation.stub(:queue_size).and_return 1
44
+
45
+ VCR.use_cassette "Authenticating an online user", match_requests_on: [:path] do
46
+ post :authenticate,
47
+ socket_id: "1234.5678",
48
+ channel_name: "presence-#{csr_id}",
49
+ csr_id: csr_id
50
+
51
+ request = VCR.current_cassette.serializable_hash['http_interactions'][2]['request']
52
+ body = JSON request['body']['string']
53
+ body['name'].should == 'QueueChange'
54
+ body['channels'].first.should == "csrs-1"
55
+ data = JSON body['data']
56
+ data['size'].should == 1
57
+ end
58
+ end
59
+ end
60
+
61
+ context "given an agent that's online" do
62
+ before do
63
+ @agent = create :available_agent
64
+ end
65
+
66
+ it "publishes the agent's current status" do
67
+ csr_id = @agent.csr_id
68
+ csr_type = 'A'
69
+ csr_name = 'csr_name'
70
+ csr_phone_number = "555-555-1234"
71
+ csr_phone_ext = 'csr_phone_ext'
72
+
73
+ VCR.use_cassette "Authenticating an online user", match_requests_on: [:path] do
74
+ post :authenticate,
75
+ socket_id: "1234.5678",
76
+ channel_name: "presence-#{csr_id}",
77
+ csr_id: csr_id,
78
+ csr_type: csr_type,
79
+ csr_name: csr_name,
80
+ csr_phone_number: csr_phone_number,
81
+ csr_phone_ext: csr_phone_ext
82
+
83
+ request = VCR.current_cassette.serializable_hash['http_interactions'][1]['request']
84
+ body = JSON request['body']['string']
85
+ request_data = JSON body['data']
86
+ request_data['status'].should == @agent.status
87
+ end
88
+ end
89
+ end
90
+
91
+ context "given an agent that's offline" do
92
+ context "by default" do
93
+ before do
94
+ @agent = create :offline_agent
95
+ PusherEventPublisher.stub :publish
96
+
97
+ post :authenticate,
98
+ socket_id: "1234.5678",
99
+ channel_name: "presence-#{@agent.csr_id}",
100
+ csr_id: @agent.csr_id
101
+ end
102
+
103
+ it "sets the agent to available" do
104
+ @agent.reload.should be_available
105
+ end
106
+ end
107
+
108
+ context "given a default agent status" do
109
+ before do
110
+ @agent = create :offline_agent
111
+ PusherEventPublisher.stub :publish
112
+
113
+ post :authenticate,
114
+ socket_id: "1234.5678",
115
+ channel_name: "presence-#{@agent.csr_id}",
116
+ csr_id: @agent.csr_id,
117
+ csr_default_status: "not_available"
118
+ end
119
+
120
+ it "sets the agent to not available" do
121
+ @agent.reload.should be_not_available
122
+ end
123
+ end
124
+ end
125
+ end
126
+
127
+ describe '#create' do
128
+ before do
129
+ @agent = create :offline_agent
130
+ @payload = {
131
+ "presence" => {
132
+ "time_ms" => 9223372036854775705,
133
+ "events" => [
134
+ { "name" => "member_added",
135
+ "channel" => "presence-#{@agent.csr_id}",
136
+ "user_id" => "#{@agent.id}" }
137
+ ]
138
+ }
139
+ }
140
+ sign_pusher_request(@payload)
141
+ end
142
+
143
+ it "returns success" do
144
+ VCR.use_cassette example.description, match_requests_on: [:path] do
145
+ post :create, @payload
146
+ end
147
+
148
+ response.should be_success
149
+ end
150
+ end
151
+ end
152
+ end
153
+ end
154
+ end
@@ -0,0 +1,58 @@
1
+ require 'spec_helper'
2
+
3
+ module Telephony
4
+ describe TwilioClientController do
5
+ render_views
6
+
7
+ before do
8
+ @routes = Engine.routes
9
+ end
10
+
11
+ describe '#index' do
12
+ before do
13
+ get :index
14
+ end
15
+
16
+ it 'renders the twilio client page' do
17
+ response.should be_ok
18
+ response.content_type.should == "text/html"
19
+ end
20
+ end
21
+
22
+ describe '#token' do
23
+ context 'by default' do
24
+ before do
25
+ controller.should_receive(:generate_token_for)
26
+ .with("agent123")
27
+ .and_return("a_new_token")
28
+ get :token, { csr_id: 123 }
29
+ end
30
+
31
+ it 'returns the Twilio Client capability token' do
32
+ response.should be_ok
33
+ response.content_type.should == "application/json"
34
+ data = JSON.parse(response.body)
35
+ data['token'].should == "a_new_token"
36
+ end
37
+ end
38
+
39
+ context 'given an invalid csr id' do
40
+ before do
41
+ get :token
42
+ end
43
+
44
+ it 'returns a 400 response' do
45
+ response.code.should == "400"
46
+ end
47
+
48
+ it 'returns an error message as JSON' do
49
+ json = JSON response.body
50
+ json.should include('errors')
51
+ errors = json['errors']
52
+ errors.should have(1).error
53
+ errors[0].should == 'Invalid csr id'
54
+ end
55
+ end
56
+ end
57
+ end
58
+ end
@@ -0,0 +1,25 @@
1
+ require 'spec_helper'
2
+
3
+ module Telephony
4
+ describe WidgetController do
5
+ render_views
6
+
7
+ before do
8
+ @routes = Engine.routes
9
+ end
10
+
11
+ describe '#index' do
12
+ before do
13
+ get :index
14
+ end
15
+
16
+ it 'returns the telephony widget asset path' do
17
+ response.should be_ok
18
+ response.content_type.should == "application/json"
19
+
20
+ data = JSON.parse(response.body)
21
+ data['path'].should == "/assets/telephony/widget.js"
22
+ end
23
+ end
24
+ end
25
+ end
@@ -0,0 +1,7 @@
1
+ #!/usr/bin/env rake
2
+ # Add your own tasks in files placed in lib/tasks ending in .rake,
3
+ # for example lib/tasks/capistrano.rake, and they will automatically be available to Rake.
4
+
5
+ require File.expand_path('../config/application', __FILE__)
6
+
7
+ Dummy::Application.load_tasks
@@ -0,0 +1,6 @@
1
+ //= require jquery
2
+ //= require ./vendor/jquery.form
3
+ //= require ./vendor/underscore
4
+ //= require ./vendor/backbone
5
+ //= require ./vendor/chosen.jquery
6
+ //= require_tree ./lib